# Page 11 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

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MiVoice Business Solution

4.2 (283)

[View alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 251-275 of 283 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Julie M.  
  
Education Management  
Used the software for:

### "null"

May 26, 2019

5.0

Review Source

TM

Thomas M.  
IT Director  
Legal Services  
Used the software for:

### "null"

February 26, 2019

4.0

Review Source

CL

Charlie L.  
  
Telecommunications  
Used the software for:

### "null"

March 30, 2018

5.0

Review Source

SB

Sara B.  
  
  
Used the software for:

### "Good system, but it needs a solid internet connection."

August 14, 2014

4.5

Pros

The web interface and the customer service are excellent.

Cons

You have to have a solid internet connection. If you are dropping packets, you will drop calls, even if it's just a split second drop.

Review Source

JM

Jasmine M.  
  
Management Consulting  
Used the software for:

### "ShoreTel Sky Review"

October 30, 2014

5.0

Pros

I like that I am able to use the same functions and much more without touching the actual phone.

Cons

I am not able to disable the function of pressing enter to answer phone calls when not needed.

Review Source

PC

Paula C.  
  
Hospital & Health Care  
Used the software for:

### "Perfect Products!"

October 23, 2014

5.0

Pros

I like how easy the products are to use. They give great data too.

Cons

I have not come across anything that I don't like about ShoreTel. Their products are great and easy to use.

Review Source

JP

Jennifer P.  
  
Management Consulting  
Used the software for:

### "I love this product."

August 7, 2014

4.5

Pros

It's convenient to access the portal and make changes from anywhere.

Cons

I would like to be able to hook my phone up to my computer so I can dial out directly from the computer.

Review Source

JV

Josh V.  
  
Retail  
Used the software for:

### "ShoreTel is great. It's easy to use and functions very well!"

August 5, 2014

5.0

Pros

I love the ease of use and how many different lines you can have going.

Cons

Sometimes, switching lines gets a little tough, but once you get the hang of it, it is very easy.

Review Source

NC

Nicolette C.  
  
  
Used the software for:

### "M5 Work Phone"

August 6, 2014

5.0

Pros

I am able to dial using my computer, as well as forward calls online.

Cons

It totally relies on the internet to work. When the internet is down, the phone does not work.

Review Source

LR

Lisa R.  
  
Management Consulting  
Used the software for:

### "Use it daily."

August 5, 2014

3.0

Pros

I like getting my voicemail via email!

Cons

If the internet is spotty, your calls will drop. Also, I really dislike the handset. It doesn't hang up on the phone right.

Review Source

AV

Ashley V.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Great Product"

September 3, 2014

4.5

Pros

I like that we can have access from home when needed. It has many different functions.

Cons

Sometimes, it reconfigures during the day, causing us to lose phone calls.

Review Source

SH

Shane H.  
  
Insurance  
Used the software for:

### "ShoreTel Defines Ease of Use, Customer Service, and Simplicity"

May 28, 2014

5.0

Pros

I like the ease of use, quality of service, and outstanding customer support.

Cons

Nothing at this time. I have not encountered any downtime or support issues.

Review Source

RE

Robert E.  
  
Legal Services  
Used the software for:

### "Great product and support!"

May 27, 2014

5.0

Pros

They have great service availability and monitoring. The customer support line is superb.

Cons

Reporting can be improved. However, we have access to all data.

Review Source

KF

Karen F.  
Office Manager  
Management Consulting  
Used the software for:

### "Awesome System!"

May 28, 2014

5.0

Pros

It's easy to use and navigate around. Plus, you can track your calls/voicemails/volume.

Cons

The price, although for a large company, the price isn't that bad.

Review Source

DJ

Darcy J.  
  
Retail  
Used the software for:

### "Great product, but costly"

July 23, 2014

4.5

Pros

We are able to handle the call volumes for each of our businesses.

Cons

It is now more expensive than our previous solution. And that hurts a small company.

Review Source

SS

Stuti S.  
  
Management Consulting  
Used the software for:

### "Simple effective system"

January 2, 2015

4.5

Pros

The software is easy to use and is not cluttered up. Everything on one screen is easy on eyes.

Cons

I would like to see a list/details of the calls received.

Review Source

JG

Jennifer G.  
  
  
Used the software for:

### "Easy to Learn"

October 17, 2014

4.5

Pros

I like the quick navigation to everything from transferring calls to the park function.

Cons

I dislike the old look it has to it. It needs to be more modern.

Review Source

TH

Tonya H.  
  
  
Used the software for:

### "ShoreTel Product Review"

August 7, 2014

4.5

Pros

The website is easy to use, and I like the portability of the phone system.

Cons

I can't setup multiple voicemail messages that can be activated when needed.

Review Source

MV

Mickey V.  
  
Retail  
Used the software for:

### "I have a good experience with the product and the additional features"

August 5, 2014

4.0

Pros

I like the ability to link all of our branches, the dashboard, and mobile phones.

Cons

You have to enter the area code whenever you make a local call.

Review Source

EC

Erin C.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Love it! Very easy and user-friendly. Lots of useful reporting also."

August 21, 2014

5.0

Pros

I like the reporting and functions you can use when you are away from your phone.

Cons

The phone shuts off for upgrading. It restarts quickly, though.

Review Source

EH

Eric H.  
  
Retail  
Used the software for:

### "ShoreTel Questions"

October 16, 2014

4.5

Pros

This program allows us to call between branches with ease.

Cons

If the internet goes down you have no phone. You may need backups, like cell phones.

Review Source

TB

Tommey B.  
  
Outsourcing/Offshoring  
Used the software for:

### "Great product !!"

August 5, 2014

5.0

Pros

The system and the phone are very easy to use. It has a great contact center online.

Cons

This product is great; there is nothing bad about it.

Review Source

VR

Velia R.  
  
Transportation/Trucking/Railroad  
Used the software for:

### "So far, I haven't had any issues with it. "

September 2, 2014

4.5

Pros

I like the ease of use. It's pretty self-explanatory and simple.

Cons

So far, I like everything about it. I have nothing to complain about.

Review Source

LS

Lynda S.  
  
Transportation/Trucking/Railroad  
Used the software for:

### "A recruiter's perspective"

August 21, 2014

4.5

Pros

It's very easy to use and has great options.

Cons

It takes awhile to boot up if you lose power. I have not had any other issues on my side.

Review Source

RS

Rhonda S.  
  
Management Consulting  
Used the software for:

### "Chitty Chat Chat"

August 20, 2014

3.5

Pros

I like the ability to receive voicemails in my email.

Cons

The phones reset too much, and the speakers for hands-free could be better.

Review Source

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