# Page 2 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

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MiVoice Business Solution

4.2 (283)

[View alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 26-50 of 283 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EB

Eddie B.  
Directeur  
Computer Networking  
Used the software for: 1-2 years

### "Simple d'utilisation"

January 4, 2025

4.0

Solution telephonique et collaborative simple d'emplois Integration et interconnexion avec pabx mitel

Pros

Interconnexion avec Pabx Mitel (dans notre cas A5000

Cons

Cout de la licence élevée, administration à simplifier légèrement

Review Source

SB

Sylvain B.  
RSI  
Biotechnology  
Used the software for: 2+ years

### "Le 4x4 de la téléphonie d'entreprise."

August 8, 2024

4.0

Pros

C'est le tout-terrain de la téléphonie : numérique, analogique, VoIP !!!

Cons

La compatibilité avec certains produits et équipement.

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reason for choosing MiVoice Business Solution

Pour la polyvalence et les exigences de la Direction.

Switched from

[NX](https://www.capterra.com/p/232212/Siemens-NX/)

Notre prestataire voulait, à l'origine, nous faire prendre 3CX mais s'est adapté à notre demande et besoins pour nous proposer MiVoice.

Review Source

Kristin B.  
Instructional Designer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "MiTeam Meetings Review"

April 21, 2020

3.0

MiTeam worked well for our video-based delivery solution. It allowed us to go from audio-only to a video-based platform which was part of our yearly department goal. It allowed us to connect "face-to-face" with our participants we rarely get to "see". This helped us to make a jump in our attendance and audience engagement which was also a department goal. We just missed the polling feature and the option to use on a mobile device.

Pros

When our team went from audio-based monthly webinars to video-based we took advantage of the MiCollab platform we already used and tried the MiTeam Meetings to deliver our monthly content. It allowed us to connect with over 50 people to deliver our monthly initiatives. It also allowed us to see different participants in the mulit-pane format and allowed for the multiple presenters to be front and center when delivering their own content. The chat feature was helpful for when we needed to keep participants muted but questions that arose could be addressed. With the use of Micollab we were able to send invites with the calendar integration which was efficient and easy for participants to access. The screen sharing feature was the most valuable for us as presenters used presentation slides to highlight their content.

Cons

We found that the MiTeam Meeting software lacked some functionality we were wanting to use on a regular basis. Polling was a feature we had used with the previous software and was not available with MiTeam. This was definitely a con for us. We use polling to gauge audience interest, knowledge and guide how some of the content will be delivered. This was definitely something we needed. We also found some obstacles with the calendar integration between MiCollab and MiTeam. It didn't always work seamlessly which was a point of frustration for our admin side of operations. We also found that not having mobile integration proved frustrating for some of our participants that needed to access the webinars via mobile device.

Review Source

VR

Verified Reviewer  
Beleidsadviseur ICT  
Utilities  
Used the software for: 2+ years

### "Master your availability with MiCollab"

August 17, 2018

4.0

I have selected the product for purchase and have been using it for about seven years together with other Mitel solutions.

Pros

MiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it. It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user. Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web.

Cons

The user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms. There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone. Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.

Review Source

MR

Mark R.  
Business Development Manager  
Telecommunications  
Used the software for: 2+ years

### "Mitel MiCloud Connect"

December 15, 2021

4.0

For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices

Pros

I like the ease of use. Very reliable for the most part. Integrates well with other platforms and apps used by our company.

Cons

If there is a data outage in the clusters within the data centers outage issues can be an issue. A private cloud solution may be a better option to avoid outages

Review Source

CL

Chase L.  
Account Executive  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "From the perspective of a Call Center Quality Assurance Specialist. "

November 14, 2017

4.0

If you are a business who is not concerned about Quality Assurance for their call center, or if cost is an immediate issue, then this is a great, affordable option for you with some awesome features (silent monitor, silent coaching, call barging) that some other business VOIP systems don't allow/offer (note: costs may be an issue right away, but it can be more costly to have to switch your businesses entire VOIP system later). If you're concerned about the quality of your customer service or sales reps for your call center, or plan to grow big enough to have the need for a Quality Assurance department, it would be wise to look into other options that will streamline that department and work in tandem with your customer service/sales telephony system.

Pros

This product has a lot of great features that make it worthwhile to businesses: - the lowest price on the market (they guarantee the lowest price for their service) - option to "barge" calls (3-way the call without being transferred in) - option to silent monitor reps (monitor the reps with your phone on mute) - option to silent coach reps (talk to or coach your reps without the customer hearing) - see who is not on the phone, on a call, or has their phone set to do not disturb/busy/etc.

Cons

Mono recordings for calls; this is especially limiting for my job function (Call Center Quality Assurance), as to transcribe conversations you need dual stereo recordings to be able to differentiate your customer service rep from the consumer/customer. It is also such an old platform that it's difficult to find any 3rd Party Quality Assurance programs that are compatible with daily monitoring of our businesses customer service/sales reps.

Review Source

JS

Jeff S.  
CISO  
Banking  
Used the software for: 2+ years

### "Enterprise class VOIP phone system at a much lower cost than competitors"

July 29, 2019

5.0

We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone full time to operate it. ShoreTel gave us exactly that and now with over 350 phones, we rarely ever have any issues.

Pros

Although its a hardware and software VOIP telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Once it's programmed, it simply works. There are a lot of hardware options when selecting phones and enterprise required devices that making simple connections to remote offices and mobile users possible. You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

Cons

Tech support is great, but extremely expensive and only available through VAR's or primary vendor you purchased hardware through. Trade off is that if not too complex of implementation, instruction manuals provided make for fairly easy install and setup.

Reason for choosing MiVoice Business Solution

East of implementation, hardware components available, features available, including ability to have multiple 50's and 90's controllers at remote office for redundancy.

Review Source

VR

Verified Reviewer  
IT Admin  
Insurance  
Used the software for: 2+ years

### "Great product but back end a bit combersome"

February 14, 2022

4.0

Overall it works well for what we need it for.

Pros

Real time reporting of inbound/outbound calls. Being able to customize inbound calling and pull daily reports on several metrics with the calling.

Cons

Backend setup and customization is a bit more cumbersome that other software used in the past.

Review Source

VR

Verified Reviewer  
Director Of Laboratory Operations  
Hospital & Health Care  
Used the software for: 6-12 months

### "I utilize ShoreTel Connect Cloud to manage my desk phone and voicemail."

November 7, 2017

3.0

Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound when I don't want it to. Otherwise, its lack of (working) functionality is frustrating to me and my staff. When we rely on ShoreTel, we're often let down. I would not recommend it, I'd prefer to use Avaya's cloud offering.

Pros

The ability to set states (in a meeting, vacation, available, etc) is the primary perk. I also like the ability to download voicemail files for record-keeping or forwarding to other ShoreTel users in my office.

Cons

The functionality of certain features is unstable. Call forwarding works with hit or miss accuracy. I've had issues with calls being forwarded, but are unanswerable once the other line rings. Additionally, the ease of use for many of the phone options are clunky. My phone has the color display, yet I have to use the numeric keypad to select features on and off like older legacy style phones. I'm also frustrated I get notified of voicemails in Outlook when off my network, but I'm unable to play the file from the cloud.

Review Source

chris P.  
VP of Operations  
Financial Services  
Used the software for: 2+ years

### "Solid Phones & Sturdy products "

May 22, 2020

4.0

I like that they are up to date on technology. I like the dial from keyboard function rather than dialing phone numbers all day. We have had many vendors, Shoretel/Mitel products have outlasted most other hardwares if not all.

Pros

I have used Shoretel/Mitel for 10 years now, i have been using the same phone since implementation. These are sturdy and well put together phones.

Cons

The initial sales rep was kind of a shark. Needless to say he is no longer doing sales for shoretel. Shoretlel did the right thing and made good on his promises.

Reason for choosing MiVoice Business Solution

Newer Voip technology and PC integration as well as we had a manager with experience that loved the system.

Review Source

Jake S.  
Training Manager  
Computer Software  
Used the software for: 2+ years

### "Great theoretical functionality that tends to not live up to the hype"

September 12, 2017

3.0

Pros

I like that it integrates with Salesforce and the click to dial functionality is awesome. It allows for easy dialing without the worry of mis-clicking the wrong number. I also like that it ties a call to a contact and case and allows you to easily take notes while you're on the phone.

Cons

The biggest problem with this software is that it's very unreliable. Call notes regularly get lost. Calls won't attach to cases and the notes will get deleted. I also don't like that there is no way to handle extensions.

Review Source

SD

Sammy D.  
Planner  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "MiCollab Revieuw"

February 15, 2024

4.0

Pros

Het overzichtelijk en gemakkelijk kunnen bereiken van contactpersonen die in outlook aan je account zijn gekoppeld

Cons

Het gebeurd wel eens dat de koppeling tussen outlook en Micollab opnieuw ingesteld moet worden om je contacten te zien.

Review Source

ZG

Zak G.  
IT Infrastructure Manager  
  
Used the software for: 2+ years

### "Constant problems, inconsistent reporting, terrible support"

August 4, 2017

2.0

This is about Shoretel's new "Connect" system. We were on Shoretel Sky, and had no issues at all. We were told Shoretel Connect had better reporting and integration with our CRM. The switch from Sky to Connect was a nightmare and filled with issues. Four months after the transition and we still have issues pop up every week. As far as support, prior to 2016 Shoretel had one of the best support departments we had the pleasure of interacting with. Sometime during 2016, however, the hold times started getting longer and longer, and the support reps newer. The current hold time, we are experiencing, averages about 45 minutes.. just to get someone on the phone.

Pros

Pros: \* It is fully cloud based \* Ability to rent equipment so no excess inventory is required \* they try... but fail

Cons

Cons: \* inconsistent reporting/call history \* long hold time for support and if the issue is complicated, it takes several days to get resolved \* the datacenter / database backend is constantly breaking; causing issues logging in or getting the phone(s) to work at all \* the mobility app (application on smartphone) is antiquated and constantly dropping \* Price is extremely high compared to the poor quality of service received

Review Source

NL

Nuno L.  
Funcionario  
Information Technology and Services  
Used the software for: 2+ years

### "Software bom para atendimento na empresa "

January 26, 2023

5.0

Pros

Mitel é muito bom para gestão do callcenter no entanto fora da empresa é complicado usar por vezes, existe alguma lag a usar a aplicação fazendo com que se fale e só se ouça passado uns segundos causando aqui alguma confusao entre o operador e o cliente

Cons

A aplicação para computador e telemovel tem alguma lag a falar fora do escritório, deveria ser algo a ter em consideração em futuras actualizações

Review Source

AB

Adam B.  
Director  
Government Administration  
Used the software for: 6-12 months

### "MiCloud Connect is extremely easy to use."

January 2, 2024

5.0

Pros

I like being able to have my calls from my office automatically forward to my cell phone without the caller knowing my cell number.

Cons

There isn’t any feature that I would say that I like the least.

Review Source

VR

Verified Reviewer  
Manager of Content and Online Services  
Financial Services  
Used the software for: 2+ years

### "CS Manager"

December 19, 2018

4.0

Pros

I'm able to see which of my CS agents are logged in and available to take calls, as well as sign them out of the system if they're away from their desk. The analytics are really powerful and allow me to schedule lunches and breaks according to when our slow times occur throughout the day.

Cons

The reporting could be more up-to-date. Looking at the average call times is usually 15 minutes behind.

Review Source

VR

Verified Reviewer  
Corporate Recruiter  
Information Technology and Services  
Used the software for: 2+ years

### "Great product!"

September 18, 2018

5.0

Pros

I highly recommend this product. I use the Shore Tel phone system everyday and till now very satisfied with its performance. I like the ease of recording any incoming or outgoing calls. You get a copy of the recordings to your email as well. It got the caller id feature which is really helpful too.

Cons

None, Very satisfied with its functionality and performance.

Review Source

VR

Verified Reviewer  
Senior Data Analyst  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "It Works"

March 9, 2021

5.0

This allows me to keep using my office phone number while working remotely.

Pros

What can I say. This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs. For example, call routing, contacts, voicemails, etc.

Cons

I'm struggling to find a negative, but if I had to pick something I would say I wish there were more integrations available. E.g. integrations with Zoom. This may be possible and just not configured.. I don'tknow.

Review Source

VR

Verified Reviewer  
Web Analytics  
Internet  
Used the software for: 2+ years

### "Easy to use phone management system"

April 20, 2018

5.0

Pros

Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees.

Cons

Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches

Review Source

VR

Verified Reviewer  
Roadside Assistance Supervisor  
Consumer Services  
Used the software for: 2+ years

### "Mitel contact center client"

October 11, 2018

4.0

Overall experience was not that bad however, depending on the business you are trying to run this may not be the product for you. Works well in call center professions.

Pros

I liked the ability to see and manipulate calls and call receivers in real time.

Cons

At times this product would freeze or fail until the full upgrade was purchased and installed.

Review Source

TG

Tiago G.  
Funcionário  
Information Technology and Services  
Used the software for: 2+ years

### "Uma boa alternativa para usar telefone empresa fora da empresa "

December 29, 2022

4.0

Pros

Facilidade no dia a dia, permite usar o telefone da empresa fora do escritório, transferir chamadas como se tivesse no escritório

Cons

Alguma dificuldade por vezes em falar com clientes, não identifica facilmente algumas chamadas apenas quando se atende

Review Source

VR

Verified Reviewer  
Senior VoIP Engineer  
Telecommunications  
Used the software for: 2+ years

### "overall it is a fair product from Mitel"

August 27, 2018

4.0

Pros

Very good features especially for the employees who work from home or travelling.

Cons

As an administrator, i don't like much. As micollab client is configured on the micollab, the micollab is no as consistent as expected. This make the administrator to re-configure micollab some times.

Review Source

DG

Deolinda G.  
Funcionaria  
Information Technology and Services  
Used the software for: 2+ years

### "Uma boa aplicação de complemento aos serviços Mitel "

January 9, 2023

5.0

Pros

Fácil uso, apps para iOS e Android, facilidade com que se recebe chamadas fora do escritorio, transferencia de chamadas para outros colegas. Muito bom

Cons

Dificuldade por vezes na identificação de quem liga, algum delay na fala, falamos e só se ouve no outro lado passado uns segundos.

Review Source

JF

Jamie F.  
Asset Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Mitel is Awful"

May 23, 2022

1.0

Pros

There is absolutely nothing that I like about this software or Mitel in general.

Cons

Frequent outages and problems, terrible customer support, incredibly expensive and overpriced. Hard to use. Employees hate it. The worst, period.

Review Source

Melinda S.  
Correspondence  
Retail  
Used the software for: 1-2 years

### "Wish that if provided additional line features."

July 9, 2018

3.0

Pros

The overall function of it is easy to use. There are plenty of options for make busy and the ability to check on other callers and stats.

Cons

You can only call out one line, there is no way to use more than one line at a time which is extremely difficult in a call center atmosphere which requires you to make multiple calls at once. It requires having to hang up and call back which is tedious.

Review Source

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