# Page 3 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

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MiVoice Business Solution

4.2 (283)

[View alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 51-75 of 283 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Sales Consultant  
Computer Software  
Used the software for: 1-2 years

### "Great Phone System"

December 10, 2018

5.0

Pros

\-Easiest auto dialing system I have ever used -Desktop app handles outbound/inbound calls without a problem -Their customer service is great -Really handles everything when it comes to calls and a must for any sale/customer service team

Cons

I did not find anything wrong with this software. My only advice would be to make sure you have a good internet connection or you could have some issues.

Review Source

Michael D.  
Help Desk Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "A Great Cisco Alternative"

April 2, 2019

4.0

Cisco Agent didn't do enough for us, so we decided to use ShoreTel. Great change, you can type names and extensions straight into the softphone and instantly dial anyone.

Pros

Easy to use, great management of devices, users, and admin. Easy dialing, ShoreTel phones can also take a BEATING.

Cons

The software could be a little cleaner on the side. The UI needs a bit of a change, especially the back end which just looks old.

Review Source

Kenneth H.  
Internal Systems Specialist  
Human Resources  
Used the software for: 2+ years

### "Better off somewhere else"

December 18, 2018

3.0

Pros

There isn't much I like about Mitel, but if I were to pick one thing it would be the softphone app they have for Google Chrome

Cons

The softphone application itself constantly needs to be updated and glitches out quite often.

Review Source

Cam P.  
Network Support Specialist  
Mental Health Care  
Used the software for: 2+ years

### "Great tool for around the office"

February 14, 2018

4.0

Pros

I love all of the features that they make available. As an admin setup for new users is very straight forward.

Cons

I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system.

Review Source

CE

Chris E.  
BI Manager  
Consumer Goods  
Used the software for: 2+ years

### "Great phone system and management tools"

April 11, 2019

5.0

Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies.

Pros

Great all around flexible phone system, enables many of our trusted call center associated to work remotely and yet still be tied into the main platform. Great at capturing data.

Cons

Hard to pull the data out as the instance is localized inside our firewall, making it difficult to grant access to some but not all departments using the tool. Would have loved a better way to get the data out and leverage our BI rather than only have Brightmetrics to assess it.

Review Source

LB

Leon B.  
GM  
  
Used the software for: 2+ years

### "Just awful. We have been on the connect platform for 2 1/2 years. "

April 4, 2018

2.0

Pros

There doesn't seem to be any problem with their billing service as they always make sure they get paid on time. Besides that it is really difficult to find anything this system does well.

Cons

The up time as they like to measure it is closer to 75% not the 99% they advertise. What does it matter if your system is working from 9pm-7am when most businesses are not operating. Call recording is always a mystery if it will actually record the call or not. We needed a specific function of the phones to operate our business. We made this perfectly clear from the first business meeting to the last. When we began setup they told us that the system did not have that feature. They eventually created a work around, but our contract is up this fall and cannot wait to get off of this system.

Review Source

VR

Verified Reviewer  
Executive Administrator  
Law Practice  
Used the software for: Less than 6 months

### "Nice addition to our phone system"

July 19, 2018

4.0

Pros

MiCollab allows users to manage their phone from their desktop, including listening to voicemails. Additionally I love that it allows the user to see the status of other users. It integrates with the Outlook calendar and will note if a user is in a meeting, on the phone, etc. Users can customize their setting as to their status too (ie: in a certain office, on vacation, etc.). We also love the chat feature. Lastly, our reception answers phones for 3 offices. The MiCollab has been a great addition to the front desk process. Now just about any one in our office can run the front desk using MiCollab.

Cons

There is a bit of setting up and customizing that needs to be done. We have to dial 9 for an outside line. We needed to have that added to our contacts and incoming calls so the user could click and automatically call those numbers.

Review Source

Talib J.  
Talib Jetha  
Staffing and Recruiting  
Used the software for: 6-12 months

### "A great tool but some teething issues makes this a tool that has left us slightly disappointed"

April 21, 2021

3.0

It's been a good experience but I wish it could have been better. We are now considering other options which is a shame

Pros

The integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension. This is available either when searching through different webpages or even our CRM system which is accessed through Google Chrome.

Cons

I don't like that the software has so many issues with our other tools and VPN

Review Source

Ann M. F.  
Digital Asset Management and Art Buyer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Shoretel VOIP is the best business phone system I've used"

October 5, 2018

5.0

Pros

It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply

Cons

It's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault

Review Source

TG

Timothy G.  
Registration and Records Assistant  
Education Management  
Used the software for: Less than 6 months

### "Decent Software with Potential"

May 22, 2021

3.0

My overall experience with MiCollab has been decent. If a few features can be fixed, the product would be excellent. I would be very happy if the iPhone application would allow for calls to come in without it being open on my screen. Since I have been using the product for less than six months, I will continue to explore all the features it offers.

Pros

I liked the ease of use and user friendly interface the most. The controls are large and easy to see such as the number keyboard. I use MiCollab on my computer for telework during the pandemic. I also uses the application on my iPhone 8 which allows me to step away from my computer and still be able to take calls. The system is straight forward when answering, placing, and transferring calls. I also enjoy exploring new features when I have time.

Cons

I have experienced a number of problems when using MiCollab, particularly the app on my iPhone 8. To be fair, I’m not sure if this is related to the software on my implementation of it though. I will not be alerted to incoming calls unless I have the app open on my phone. Additionally, calls sometimes come through late and I will be unable to answer the call in time. These problems ,while frustrating, are thankfully rare and avoidable as long as I keep the application open.

Review Source

NK

Nikolai K.  
Konstruktion  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Tut wofür es da ist"

April 26, 2023

5.0

MiVoice tut genau das wofür es da ist. Telefonieren klappt tadellos.

Pros

MiVoice ist eine tolle alternative zu einem reinen Telefongerät. Alles sehr Benutzerfreundlich.

Cons

Die Benutzeroberfläche von MiVoice wirkt etwas veraltet.

Review Source

VR

Verified Reviewer  
Applications Support & Project Analysis  
Political Organization  
Used the software for: 1-2 years

### "Good, easy, simple"

October 10, 2017

4.0

Pros

I loved that the end user system software worked so well. It was easy to use and allowed end users to manage their phone options (forwarding to VM/other line, softphone, etc.).

Cons

It ended up being too expensive for us to maintain and we had to move to another phone and software provider.

Review Source

Asim Kumar J.  
QA  
Information Technology and Services  
Used the software for: 2+ years

### "Good software for communication"

September 3, 2020

4.0

Pros

The voice quality and the features like conference, Call transfer, Call hold, Screen share

Cons

Very large app. The exe file is very big.

Review Source

VR

Verified Reviewer  
Director of Information Technology  
Law Practice  
Used the software for: 6-12 months

### "Solid mobile VoIP solution"

October 10, 2018

5.0

Many of our users are mobile. Being able to take there office calls with them has been very useful.

Pros

Very easy to use and very straight forward. I use this software daily and have yet to have an issue. You can initiate calls, setup and/or start conference calls, even text chat with others on the same VoIP system. Combined with the Mitel phone system, this is very powerful software.

Cons

Nothing. I have yet to find a flaw on this software.

Review Source

AC

Alex C.  
Sales Manager  
Hospitality  
Used the software for: 2+ years

### "Extremely Useful"

July 15, 2021

4.0

I've been using this system for years and overall I'm satisfied, it would just be great if they could fix some of those glitches.

Pros

It's fast and easy to use. Anyone can learn how to use it. There so many features that help get the job done!

Cons

Can be glitchy at times, settings on things like visible voicemails for specific workgroups will un-toggle on their own or some employees select a default for soft phone and mitel refuses to keep that default setting and defaults to DeskPhone.

Review Source

RC

Robert C.  
IS&T Director  
Education Management  
Used the software for: 2+ years

### "ShoreTel/Mitel"

December 10, 2019

5.0

We've been customers for over 10 years. It is a very stable and scalable platform.

Pros

This is a great VOIP system. The software is easy to configure and the phones work great. The platform runs without much need for interaction.

Cons

Support costs and partnership fees can be very expensive. However, the system just works, and doesn't require a lot of maintenance.

Reason for choosing MiVoice Business Solution

Ease of use, Cost and scalability

Review Source

PA

Paul A.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Solid Phone Service"

February 1, 2022

3.0

Pros

The Micloud reports and daily statistics features are very good. Lots of good information. Getting complete data is easy.

Cons

The initial setup was very difficult and there were some complex connectivity issues that would arise due to the connector being run on a PC.

Review Source

VR

Verified Reviewer  
Sr. National Finance Manager  
Financial Services  
Used the software for: 1-2 years

### "Consistantly drops calls, good value for the price."

April 24, 2018

2.0

Pros

Good value and multiple tracking functions for sales reps. Ability to coach on calls is always a plus.

Cons

Inconsistant call logging when coupled with Salesforce. Drops calls quite a bit. Wish it had more ways top customize.

Review Source

AH

April H.  
Building Administrator  
Law Practice  
Used the software for: 2+ years

### "Mitel"

February 4, 2020

3.0

The support team was very nice, but problems did not get solved quickly and problems happened often

Pros

Translation option and we liked the actual phones.

Cons

Needed to contact support often and they were not available often.

Alternatives considered

[FluentStream](https://www.capterra.com/p/138973/FluentStream/)

Review Source

DL

David L.  
Director of Development  
  
Used the software for: 2+ years

### "We use mitel phones and software in our office, and for the most part, the phones are rock solid"

June 27, 2017

3.0

Pros

We use mitel phones and software in our office, and for the most part, the phones are rock solid. They work well, good audio quality and work well with my headset

Cons

We stopped using the software after a strange issue showed up on Windows 10 where it would cause CPU to spike indefinitely, killing laptop batteries. I think that has been resolved now, but it went on for so long, we switched to another chat client.

Review Source

MJ

Marcel J.  
Ingenieur  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Die ersten zwei Sekunden jedes Telefonats fehlen"

May 5, 2023

2.0

Pros

Das es ein Tool für das Weitereleiten meines Arbeitstelefons ist. Das Telefonbuch.

Cons

Verzögerung bei Anrufannahme, copy - paste von Telefonnummern mit Bindestrich oder Slash führt zu Fehlern. Bedienung der Software unterirdisch. Personalisierung unterirdisch.

Review Source

MB

Michelle B.  
Assistant Account Manager  
Insurance  
Used the software for: 2+ years

### "Shoretel Phone"

August 29, 2019

5.0

ShoreTel VoIP Phone System helps us get in contact with our partners and clients and makes my workday easier.

Pros

I forget which phone system provider we were with before but Shoretel is definitely much better! The phone has more features which helps me perform my work functions more efficiently.

Cons

I would like to be able to forward voicemails to my coworkers from the main voicemail screen. I don't think we have this function.

Review Source

DG

DANIEL G.  
PRODUCT MANAGER  
Telecommunications  
Used the software for: 2+ years

### "nice adquisition with shoretel ... mitel"

March 20, 2019

4.0

is all about trust, for me this brand have my all trust, i know that nothing is perfecct, nothing is an bullet pruff but allways mitel support us fast and give us the answer that we want from

Pros

the easy of use, the flexible architecture of the solution and the surviving service aproach that they have.

Cons

the telephones hadware are not bad, but some often got issues and from tenth that we buy always one have an issue

Review Source

MT

Miles T.  
Account Manager  
Management Consulting  
Used the software for: 2+ years

### "We use ShoreTel to improve employee performance on calls by allowing us to download recordings of calls for review"

November 7, 2017

1.0

Pros

There was not very much configuration necessary on the part of the end user. When I place a call from my phone, it records and logs it.

Cons

It takes a very long time for a call to be recognized and downloadable, meaning you might have to wait several hours to be able to download the call you just had. There was a period of time a few months ago that the call downloading simply stopped working. There was no fix that anyone at our organization was aware of. Then it randomly started working again with no indication of what the original problem was.

Review Source

RJ

Rob J.  
COO  
  
Used the software for: 2+ years

### "Our experience here has been very good. Such an upgrade from our last one!"

November 16, 2017

4.0

Pros

The thing I like most about the software is how user friendly it is. Maybe its because what we had previously was so bad and old but this is a light and day difference!

Cons

I would say the thing I probably least like about the software is maybe the price. Its not the most expensive option out there but it isn't the cheapest. But overall we are very pleased

Review Source

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