# Page 4 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

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MiVoice Business Solution

4.2 (283)

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Last updated March 13th, 2026

# Page 4 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 76-100 of 283 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Brittany B.  
Licensed Customer Service Representative  
Human Resources  
Used the software for: 6-12 months

### "YesTel to ShoreTel"

May 19, 2019

5.0

Pros

It is a well known and established name so I knew it was going to be helpful with the different features it provides. The caller ID after hours is a nice touch when working for a small business!

Cons

The cell phone app has many bugs and problems at times but other than that, nothing!

Review Source

AB

Alyssa B.  
HR Director  
Higher Education  
Used the software for: 2+ years

### "Works Okay"

June 13, 2019

3.0

It's not a terrible brand, but it could certainly be better. The price was better, so we went with them, but we miss our old provider.

Pros

I like that all of the features are in one place, and that everything is easy to find.

Cons

I don't like the functionality of this product. I feel that our prior phone service was better, and easier to use.

Review Source

Mark B.  
application developer  
Insurance  
Used the software for: 1-2 years

### "Works great!"

August 27, 2019

4.0

Pros

I like how you have a GUI interface for dialing, answering, seeing call logs etc.. It is much nicer to navigate vs having to do that on the phone itself. I especially love the ability to setup call forwarding automatically. I am by no means a power user, and have only scratched the surface of the utility.

Cons

my only complaint, if i needed one, would be the GUI is a bit dated feeling and does not feel like a modern UI. However, it works great so I can overlook this!

Review Source

SH

Sookhee H.  
Administration  
Financial Services  
Used the software for: 2+ years

### "Very good phone for office use"

April 19, 2018

5.0

Pros

Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

Cons

Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.

Review Source

Marc L.  
Senior Systems Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Mitel integrated instant messaging"

July 17, 2019

3.0

Pros

Works with Outlook and Mitel phone systems

Cons

Needs more emojis, and group messaging could use some work

Review Source

NG

Natalie G.  
Director of Marketing  
Philanthropy  
Used the software for: 2+ years

### "Shoretel truly makes the communication process easier"

May 21, 2015

3.5

Pros

I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!

Cons

I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well. Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.

Review Source

CS

Cory S.  
Sr. Manager of IT Solutions & Development  
Management Consulting  
Used the software for: 2+ years

### "Mitel Solutions"

November 9, 2018

4.0

Pros

They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.

Cons

Customer support is lagging at times but has gotten better. Integration hiccups occurred from the onset and tend to pop up randomly

Review Source

SC

Scott C.  
Driver & Safety Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Connects to Everything!"

February 1, 2018

4.0

Pretty easy initial setup - but can get quite technical and difficult the further you dive in to do substantial changes to how it connects to other programs and phones.

Pros

I love the fact the Shoretel will connect to just about everything. It goes through anything connected through a Microsoft product and can get all contact information you need to import.

Cons

It takes quite a bit of searching and setup to get into your Office products and personal cell phones to grab contacts to import. It also is not the easiest to utilize for user freindlyness when it comes to changing setting ie, call forwarding and away. Also doesn't send Caller ID information when forwarding calls.

Review Source

AD

Andrew D.  
Assistant Project Manager  
Construction  
Used the software for: 2+ years

### "Makes Calling People a Breeze"

March 19, 2019

5.0

I am able to work hands free when I'm on the phone now and can control everything from my computer. This is one of my favorite tools to use at work.

Pros

I don't have to use any numbers on the phone to call people, I can just bring it up on a computer, type in a name, and click call.

Cons

While it is easy to make calls, setting up the Tools and Settings can be confusing.

Review Source

WE

Will E.  
Financial Counselor  
Financial Services  
Used the software for: 2+ years

### "Works well"

June 18, 2020

4.0

It works well for it's intended purpose and makes our job easier.

Pros

Makes making calls a breeze, it's easy to check voicemails, and to see if other representatives are available.

Cons

If someone is unavailable the calls roll to someone else. This doesn't always work how it's supposed to. Some people get a lot more rolled calls than others.

Review Source

RF

Riccardo F.  
Business Process Manager  
  
Used the software for: 2+ years

### "Great Phone System!!"

February 8, 2018

4.0

Pros

This is a fantastic phone system for large or medium enterprise, very high quality and nice phones Good messaging system

Cons

Annual support can be expensive for the phone system Tons of add-ons, not an all-in-one price and you get everything, very fragmented in what you have to buy to make it a fully functioning system

Review Source

Daniel C.  
Systems Administrator  
Legal Services  
Used the software for: 2+ years

### "Useful concept but not user-friendly at all."

February 16, 2018

3.0

Pros

I like that it connects the office pretty well in allowing others to set statuses that are visible to the entire office.

Cons

I don't like the user-friendliness of the product. It has always been the largest complaint I get from users. It's not very intuitive and requires far too much follow up training of users.

Review Source

KS

Kali S.  
Customer Service  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Not very user friendly"

September 20, 2018

4.0

Pros

I like how you can customize groups within the system to be able to make transfers without the desk top phone. I unfortunately do not have a lot of other things that I like about this software.

Cons

This software could use a lot more user friendly options. To transfer using the online system you have to go through a series of 3-4 clicks, and if another call is coming in you have to wait for that to be transferred before you can transfer the call you have.

Review Source

Ryan G.  
Client administration  
Computer Software  
Used the software for: 6-12 months

### "Great business VOIP"

December 1, 2018

5.0

24/7 available call forwarding and message recording make being on call easier.

Pros

The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity.

Cons

The windows application UI can be confusing.

Review Source

MC

Melissa C.  
Payroll  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Shortel"

September 17, 2019

5.0

The different statuses help a lot because we dont have to take the time to leave out of office messages.

Pros

I like the ability to drag and drop when transferring calls to other employees within the organization.

Cons

I cannot see the original callers information when a voicemail is transferred to me from another employee.

Review Source

NK

Nick K.  
I/T Manager  
Financial Services  
Used the software for: 2+ years

### "Shoretel to Mitel"

May 5, 2020

4.0

This product has worked well and its always gotten the job done.

Pros

I've been using Mitel/Shoretel for years. What has made this a great experience was the middle man vendor Packetfusion.

Cons

It is incredibly pricey, and unless you are set up with a very expensive yearly support agreement you cannot upgrade.

Review Source

VR

Verified Reviewer  
Contracts Specialist  
Mental Health Care  
Used the software for: 2+ years

### "I love all of the different variables that comes with using ShoreTel Communicator"

January 9, 2018

5.0

That is awesome and I would love to have it for home use.

Pros

The combination of PC and Phone is just awesome along with the different variables and easy to use features is a definite plus.

Cons

It would be nice to have this software for home use as well, but I believe its for business purposes only.

Review Source

RC

Racey C.  
IT Manager  
  
Used the software for: 2+ years

### "Was great initially, now not so much so"

February 27, 2018

2.0

Pros

When we first switched to Shoretel several years ago the features and functionality were mostly in line with what was out there. The user training was decent, cutting over to the new system was super simple, and everything like porting DIDs and getting the equipment installed was really easy. Unfortunately Shoretel basically hit a wall and never progressed any further.

Cons

We were promised a number of integrations and new functionality and it just never happened.

Review Source

VR

Verified Reviewer  
Operations manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Mitel "

March 23, 2019

5.0

Pros

Being able to work remotely and the phones giving you the ease of use, with their software and ease of use they are pretty great and works like a wonder for our office, we've tried different service providers for our communications needs and this one has been the best by far

Cons

Probably the fact that you can't get filtered data on amount of calls or details, this is really hard to get and on the management part this is critical.

Review Source

VR

Verified Reviewer  
Salesforce Administrator  
Financial Services  
Used the software for: Less than 6 months

### "Very simple, easy to use, and reliable communication system"

May 15, 2018

5.0

Pros

It has everything at your fingertips to make calling or chatting with someone very simple. All of the features like seeing if someone is on a call or in a meeting, conferencing in, transferring, and being able to customize your profile make this a great software for our company. The integration with Salesforce is also a plus.

Cons

Not much to dislike about this software but I wish we were able to integrate it with Outlook. We may be able to, it's just not as easy to get started unlike Skype for Business which is already a Microsoft product.

Review Source

MB

Matthew B.  
Equipping and Discipleship Director  
Philanthropy  
Used the software for: 2+ years

### "Good phone system"

March 29, 2018

4.0

Pros

The biggest pro for us was it's simple. Easy to use. Rolled it out to the floor in just a week and only a single training. We loved it's usability.

Cons

No issues in general. It really delivers asa promised. Little glitches here and there but nothing substantial.

Review Source

LT

Lucy T.  
office manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "No brainer "

July 7, 2022

5.0

Pros

It is user friendly and innovative. Highly recommend

Cons

There is nothing that I dislike about software

Review Source

VR

Verified Reviewer  
Technology Director  
Education Management  
Used the software for: 2+ years

### "Mitel is Not Worth it"

September 25, 2018

3.0

Mediocre at best. I would recommend going with a different phone system.

Pros

Has some good features that business like to have-voicemail to email is great.

Cons

Very expensive and difficult to use if you area 1 person IT department.

Review Source

GS

Gurvinder S.  
CRA II (Global Study Management)  
Biotechnology  
Used the software for: 1-2 years

### "ShoreTel"

July 1, 2018

5.0

Pros

The system does well when you only have to receive calls and listen to voicemail. However, system gets very complicated when you want to use it for advance features

Cons

My company has Shoretel, I was surprised to see how the system is not user friendly. Features like call forwarding can take time to setup. Even the phones are not easy to navigate...I have used much simpler phones with great features.

Review Source

Michael B.  
Technology Support Specialist  
Education Management  
Used the software for: Less than 6 months

### "MiCollab: All the features, none of the hassle!"

November 13, 2018

5.0

Very easy to deploy. Very easy to train staff on. We have some staff who don't even need to touch their deskphone anymore! Really love this software.

Pros

You can search by first name in the corporate directory. You can easily add a list of people to the home section to see their phone status. Contacts, call history, and voicemail are all easily accessible in the app.

Cons

Calendar integration could be a lot better. We use G Suite and while the basic integration works ok, I'd love to be able to set more advanced statuses based on my meetings.

Review Source

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