# Page 5 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

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MiVoice Business Solution

4.2 (283)

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Last updated March 13th, 2026

# Page 5 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 101-125 of 283 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AD

Amy D.  
President  
Insurance  
Used the software for: 1-2 years

### "Run from Mitel"

March 25, 2020

2.0

Pros

I can't think of a Pro there is nothing proprietary about this company.

Cons

They are pricey and not competitive. They lock you into one sided contracts with no flexibility except to increase. Their support has become horrible. Their customer support portal is not user friendly.

Reason for choosing MiVoice Business Solution

I was in a bind and I thought I was getting a good deal.

Review Source

JF

Jean F.  
CTO  
Management Consulting  
Used the software for: 2+ years

### "Telephony done right with all the bells and whistles"

October 23, 2018

5.0

A well thought system and with phones that are made to last. The phones are ergonomic and with unique design.

Pros

Well designed product and made to last. The integration with all the other products, chat system, desktop and the different phone's models.

Cons

Needs a marketing plan for the rest of the world, not well know on latin america. Along with that not all the functions are in native language.

Review Source

DS

Dominic S.  
Systems Consultant  
Banking  
Used the software for: 2+ years

### "Basic Phone System Communication Client"

December 6, 2017

3.0

Pros

We have Mitel phones and this client integrates seamlessly with them. I like the Exchange calendar integration with the dynamic statuses.

Cons

We're not able to create permanent chat rooms in the software that team members are assigned to or are able to sign into. We have to manually start a chat with one team member and then invite additional team members to it.

Review Source

sN

stephanie N.  
Business Development  
  
Used the software for: 1-2 years

### "Very basic phone service"

November 27, 2017

3.0

Good for its price, just like all other systems it definitely also glitches and cuts out.

Pros

It does it's job, you can make calls and I do appreciate the integration with Salesforce. Compared to other systems this is one of the few systems that logs incoming calls which is really helpful.

Cons

Its a bare bone phone operating system. The interface could be a lot more sleek and they can somehow streamline the steps it takes to find a call and download the call you need. The system is always crashing, not very useful when you're in sales.

Review Source

Matt K.  
Senior Project Manager  
Legal Services  
Used the software for: Less than 6 months

### "MiCloud Connect - Virtual Phones for Now"

November 28, 2018

4.0

This solution is great for remote workforces who need an "office" phone. It gives our people much more credibility in the marketplace.

Pros

It was an ease to deploy and use for all team members. The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Cons

The switch from our prior provider to Mitel went less than smoothly, however, the final deployment has been a major success.

Review Source

KR

Kate R.  
Strategic Advisor  
  
Used the software for: 2+ years

### "I use Shoretel to make all of my inbound and outbound calls. This is helpful to track my efforts"

August 8, 2017

4.0

\-easy to make calls to clients

Pros

\-easy to type in numbers to make calls (or paste in numbers) -easy reporting to see how many calls were made -FWD calls to cell phone is very handy when working remotely

Cons

\-calls do not always FWD to cell (could this be a VPN issue? possibly) -voicemail sometimes plays on computer or calls cell (Inconsistent)

Review Source

PM

Paul M.  
Information Technology Consultant  
Primary/Secondary Education  
Used the software for: 2+ years

### "Functional phones, can be a good budget option."

July 3, 2018

3.0

Pros

Mitel phones are in plenty of stable deployments around the country. They're generally great at getting out of the way and letting you do your work.

Cons

Make sure you have someone in a support role who is fully trained on the phones, or support may have an end user confusedly poking away at a phone to troubleshoot an issue.

Review Source

RN

Rhett N.  
Associate EDI Support Consultant II  
Financial Services  
Used the software for: 2+ years

### "Great phone system"

October 5, 2018

5.0

Great phone system and phones, we have been using them for a long time.

Pros

We have been using these phones and phone system for awhile. It is a vast improvement over our old phone system. They provide a lot of functionality.

Cons

It does seem like system issues take awhile to fix. It is easy to accidently press an incorrect button/function.

Review Source

EG

Emily G.  
Production Support Analyst  
  
Used the software for: 2+ years

### "good phone software"

November 1, 2017

4.0

Pros

visual voicemail, call queues, history, address book, I can copy and paste phone numbers from the web, easy to use

Cons

I use the softphone feature of this on VPN which can occasionally cause problems. Everytime I restart my vpn I have to restart the software, sometimes multiple times to get it to connect to the server

Review Source

DL

Diane L.  
Corporate Secretary  
Building Materials  
Used the software for: 2+ years

### "ShoreTel is a great product"

April 5, 2018

4.0

Ease of use and ability to contact employees without picking up my phone!

Pros

I love the ease of using ShoreTel from my computer screen. It makes it much easier to call other employees when I need help with something

Cons

There is nothing a I do not like about ShoreTel. It is very easy to use and I have not had any problems with it.

Review Source

TD

Tara D.  
Supervisor  
Government Relations  
Used the software for: 6-12 months

### "Good Product, Poor Quality"

July 25, 2019

3.0

Pros

Love the idea of being able to use a cordless headset with the phone system. This headset makes it easy to do other tasks while completing a call. Also, love the idea of being able to locate a name through the directory and lift the handset to make a call without dialing numbers.

Cons

System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.

Review Source

John T.  
Director of Online Operations  
  
Used the software for:

### "Shoretel Sky - Game Changer"

March 5, 2015

5.0

We switched nearly 3 years ago from a traditional, analog office phone system, and never looked back. It has been a great experience thus far. We did the install our self with 2nd hand Cisco phones. Rehashing the phones was a little involved but nothing we could not handle.

Pros

It's very easy to make changes to the phone system as staff changes. We have a high turn over in our sales dept and we can easily add account and change accounts as needed.

Cons

The monthly cost of shortel sky would be my biggest complaint. There are plenty other voip systems that cost less but I guess at the end of the day, you get what you pay for.

Review Source

LB

LAWRENCE B.  
VP IT Security and Infrastructure  
Management Consulting  
Used the software for: 2+ years

### "Good system "

April 24, 2018

4.0

Once configured, the mitel system runs fine.

Pros

The mitel system is fairly simple to install It has a small foot print and has a very rich set of features.

Cons

The basic setup requires a good knowledge of phone systems. Simple tasks like setting a day and a night message are not simple click choices.

Review Source

VR

Verified Reviewer  
Communication and PR Manager  
  
Used the software for: 1-2 years

### "Very easy to use"

November 30, 2017

4.0

Pros

I like that my calls are right on my desktop to view. I also really enjoy that I get a wav. file to my email to listen to voicemails out of office.

Cons

I can't find too much negative with Shoretel. Sometimes it goes down, but is repaired quickly.

Review Source

EN

Ezra N.  
IT Support  
  
Used the software for: 1-2 years

### "Very simple platform with minimal issues"

August 8, 2017

5.0

Pros

Connect client works great. Easy to setup, allows you to use a DiD without a hardware phone. Use it to transfer to cell phone.

Cons

Downtime is sometimes excessive. recently had a several hour complete down system, which was a problem during an install.

Review Source

MF

Mike F.  
Recruiter  
Hospital & Health Care  
Used the software for: 2+ years

### "Absolutely Great"

May 14, 2018

4.0

Pros

Our company uses Shortell and they are great. In all the years of using different providers they are hands down the best.

Cons

Some of the features are not rolled out to us. This is more of a corporate regulation but I’d like to be able to use all the functionality

Review Source

TJ

Tom J.  
Skilled Laborer  
Consumer Goods  
Used the software for: 2+ years

### "No complaints, this is a good phone."

December 20, 2017

5.0

This phone has not damaged my hearing in any way, shape, or form.

Pros

I like that the software is so simple and helpful. Shoretel really does make my job easier when I need to make a call.

Cons

The maximum volume level isn't as loud as I'd like, which makes it harder for old folks like me to hear things.

Review Source

BE

Brandon E.  
Project Manager  
Construction  
Used the software for: 1-2 years

### "Lots of Features..."

July 2, 2019

3.0

Very powerful but a maintenance contract with an authorized dealer is practically required.

Pros

There are a ton of features that can be utilized. It is a powerful and very scalable system.

Cons

The cost seems high and the system requirements and upgrades are expensive.

Review Source

CG

Chad G.  
Laborer  
Consumer Goods  
Used the software for: 2+ years

### "Quality phone system with lots of features"

January 18, 2018

5.0

Easy to use phone system.

Pros

This phone system is capable of doing lots of different things, so there's a learning curve but overall it's pretty easy and does it's job well.

Cons

To be honest it's just a phone system that does what it's supposed to do, so I can't say I dislike anything.

Review Source

MG

Mekesha G.  
Call Center Supervisor  
Consumer Services  
Used the software for: 2+ years

### " Contact center solution that is easy to use."

September 8, 2016

5.0

Pros

The product is very easy for supervisors or managers in your call center to use. You are able to manage several calls groups and CSR's easily by looking at one screen. Its very easy to add new agents using the contact center director. The agent toolbar is very easy to configure at the agents workstations as long as you know the IP address. You are able to easily move agents in and out of the contact center groups. The reports are easy to access, create, and modify to obtain the data that you need to analyze daily.

Cons

In order to do a required system upgrade the contact center had to be closed and we were a 24 hour call center at the time.

Review Source

BC

Blair C.  
Front Desk  
Hospitality  
Used the software for: 2+ years

### "MiVoice Digital Phone (MITEL)"

November 22, 2017

4.0

Pros

MITEL MiVoice digital phone is easy to use. As a front desk agent in a hotel, it is easy to log in and out of a phone as well as transferring calls.

Cons

Id like to add that the only con of this product is that you cannot log onto multiple devices at one time

Review Source

JO

Jim O.  
IT Manager  
  
Used the software for: 2+ years

### "Great for call center environments"

March 20, 2018

3.0

Pros

The admin interface is easy to use. Assigning new users to phones is a simple and pain-free process.

Cons

It is suited more towards a call center environment than a regular business. The desktop client has problems staying connected, often needing reboots.

Review Source

PP

Patricia P.  
Office Manager  
Architecture & Planning  
Used the software for: 6-12 months

### "Great for phone portability"

February 4, 2021

4.0

Allows us to work remotely without loosing the ability for our clients to contact us via our office phones

Pros

This software has enabled our office to work remotely during the pandemic and to remain productive. We can forward our desk phones to our cell phones and it is transparent. When someone calls our desk phone they have no idea they are ringing our cell phones

Cons

It is a little unstable at times. Also their direct company support is sorely lacking. I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.

Reason for choosing MiVoice Business Solution

We had previously had experience with our equipment partner and they offered us excellent local support. Price was cheaper as well

Review Source

JJ

Jennifer J.  
Business and Technology Manager  
Airlines/Aviation  
Used the software for: 2+ years

### "5 years of use"

February 24, 2017

5.0

It's been 5 years since our company switched from an old PBX to VoIP and there were some difficult times during the transition, but overall it was the right decision. So many more features and it really connected our two locations and facilitated better communication.

Pros

Great features and great support options out there. Reliable and even if the internet is down it reverts back to analog lines so there is no interruption of service.

Cons

Obviously dependent on reliable internet. For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.

Review Source

JB

Jay B.  
Director of Sales  
  
Used the software for: 2+ years

### "Simply The Best"

May 25, 2016

5.0

Pros

ShoreTel's TCO (Total Cost of Ownership) is the lowest in the industry, and part of that reason is because so many ShoreTel features come right out of the box. With other phone systems, you have to buy a different package or have to pay individually for features to be used. Not with ShoreTel. Also, I like the fact that ShoreTel is just a phone company. All of their R&D budget goes into making their system better, not just supporting what part of their product line is making the most revenue.

Cons

There is nothing I do not like about ShoreTel. It is the best business phone system on the market, and I highly recommend it.

Review Source

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