# Page 6 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

---

MiVoice Business Solution

4.2 (283)

[View alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 6 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 126-150 of 283 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Jocelyn R.  
Logistics coordinador  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Never miss a call"

January 10, 2019

5.0

Pros

I love that everything is registered on the phone and computer so you never miss a call

Cons

Everything is so user friendly it gives you options and keeps track of everythinng so whats not to like

Review Source

JC

Jonas C.  
Senior Technical Account Manager  
Management Consulting  
Used the software for: 2+ years

### "Makes Remote Work Easy"

September 19, 2017

4.0

Pros

Easy to use VOIP software, makes working remotely simple. Seamless integration with a headset/microphone combo.

Cons

Interface is a little outdated looking and could use a UI facelift. Occasional issues with sound when using over VPN.

Review Source

VR

Verified Reviewer  
Senior Development Officer  
  
Used the software for: 1-2 years

### "I am one of the users of ShoreTel phone systems and I like the ease of use. "

January 10, 2018

4.0

Ease of use with voicemail and phone system.

Pros

How your voice mails show up on your Outlook with your emails. How you can instant message colleagues and how you can call people through your computer.

Review Source

AW

Adwin W.  
Jr. Financial Analyst  
  
Used the software for: 2+ years

### "ShorTel, the product that does what it's supposed to."

October 5, 2017

5.0

Pros

What I enjoy the most about this product is that is very user friendly. The interface is easy to maneuver around.

Cons

Not sure if this is my work laptop itself but it takes a long time for it to load when I boot my computer.

Review Source

SS

Sandra S.  
Sales Associate  
  
Used the software for: 6-12 months

### "Makes a sales person’s life easier "

November 1, 2017

4.0

Overall I think this is a really useful system especially when you’re in a role where you have to make a lot of dials.

Pros

Some days I have to make up to 80 dials and having Shoretel really saves me a ton of time with the click-to-dial feature.

Cons

There have been a couple of times where I’ve had to restart my computer intirely because my calls weren’t being recorded.

Review Source

EC

Ethan C.  
Tool Crib Extraordinaire  
Consumer Goods  
Used the software for: 2+ years

### "Shoretel is great! I love the software side that connects to my computer."

December 14, 2017

5.0

Quick and easy access to contacts and calls.The features are nice and I have not had any problems with it so far.

Pros

Shoretel software connects to my computer and all contacts are able to be saved, searched, and dialed right from my screen.

Review Source

PS

Porter S.  
HR Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to Use but Lacking A Feature"

May 1, 2018

4.0

Pros

I like this system for its ease of use. We didn't require extensive training. It was more of a pick up and go experience.

Cons

Wish there was a guide for the icons on the phone. We cannot find it on the website. Also, in a work group there should be a feature to send a call to voicemail instead of the only options being answer or let it ring to the next person.

Review Source

BO

Brenda O.  
retired  
Airlines/Aviation  
Used the software for: 1-2 years

### "Easy to use when you have the application, easy to manage calls and connect calls. Call history ect"

March 14, 2018

4.0

Organization, stats, easy to use in a one touch.

Pros

The application organizes call history and lets you see how many calls are pending how long you have been on the call and connect the call. Visual voicemail is a plus.

Cons

If the application goes down unless properly trained it is cumbersome to use the handset as its hard to pull up call history and extensions.

Review Source

KJ

Kyle J.  
Assistant Controller  
Farming  
Used the software for: 6-12 months

### "Cool phone system"

March 10, 2021

5.0

It does everything a phone system should do. I would recommend to others.

Pros

This is a good phone system to use. There is an intercom function that is pretty cool to drop in on coworkers. Works as it should.

Cons

I sometimes have issues connecting or showing that I am online. I just have to restart and then it seems to work fine.

Review Source

VR

Verified Reviewer  
Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Great for intra office communication"

November 23, 2019

5.0

great, will continue to use regularly from both desktop and mobile

Pros

very easy to track and dial within and outside of office all from the desktop application, very necessary tool

Cons

it doesn't do a great job with voicemail tracking and leaving voicmails if you want or need to anytime

Review Source

SY

Saad Y.  
IT Director  
Insurance  
Used the software for: 1-2 years

### "Best vendow and the product in the VoIP market"

March 11, 2015

5.0

Pros

My experience with ShoreTel Sky has been fantastic so far. Their system and the phones are very easy to use. In fact, I have a couple of people who got extra phones for their homes where all they have to do is plug the regular network cable to the phone and they are able to make/receive calls. Using the software is a breeze. All the options are spaced out and even though you can do a LOT from the home screen, it doesn't seem crowded.

Cons

There is isn't any way to record more than one greeting. In our previous system, there was an option to record several greetings, so if you are out of office or busy in a meeting you would enable that greeting. Hopefully, in coming months, ShoreTel Sky will have this option as well.

Review Source

TR

Thayer R.  
IT Manager  
Oil & Energy  
Used the software for: 2+ years

### "Implemented more than six years ago, very low cost of ownership "

March 17, 2015

5.0

Pros

It's easy to implement, administrate and maintain. It's a well-developed product and our vendor is organized, fast to respond and the technicians are highly trained.

Cons

Not allowing direct support might be a bit inconvenience. Plus, they did not develop video conferencing or audio conferencing devices. To make things worse, IP8000 is no longer available.

Review Source

VR

Verified Reviewer  
Provisioning Specialist III  
Telecommunications  
Used the software for: 6-12 months

### "Keeps you Connected"

December 31, 2018

5.0

I stay connected with co-workers that are not in the same office as I am, and it makes it much easier to get a quick message our, or a question answered quickly.

Pros

Being able to connect with any others on the MiCloud platform

Cons

They seem to put out a lot of updates, which takes the software down frequently.

Review Source

MT

Michelle T.  
Sales Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I use a shoretel phone at work everyday and I love the modern new look and how simple it is to use."

September 7, 2017

5.0

The newer technology and how up to date the information can be when a new person is working we can switch the name of the lines. And I dont have to memorize extension numbers I just click the name and it dials out.

Pros

The display shows all the lines in your business, very simple to use when transferring a call. I likle how there is a directory that shows a list of numbers for other gyms.

Cons

The only thing i dont like about it is that sometimes when you are on a call another one will enter from the same line.

Review Source

VR

Verified Reviewer  
IT Intern  
Automotive  
Used the software for: 6-12 months

### "Very easy phone system for the users"

December 15, 2017

4.0

Pros

I like you can dial someone just with their extension number. Also you can see the email for the user when you type in their name with their phone number.

Cons

There arent many wireless/ bluetooth options with it. Also the mobile app can be improved little more.

Review Source

PL

Psalm L.  
membership advisor  
  
Used the software for: 1-2 years

### "They keep getting better with time"

April 25, 2018

4.0

Pros

The system allows me to transfer, call out, receive calls and manage incoming calls. I really does what it needs to for a call center.

Cons

There are times when the call quality is poor and calls drop. This has been happening less, but it still happens. The worst thing to say is "can you hear?"

Review Source

VR

Verified Reviewer  
drafter  
Apparel & Fashion  
Used the software for: 2+ years

### "Detailed phone services"

March 15, 2019

4.0

its a phone communication system like most i am sure, easy to use, like having a cellphone...

Pros

can click to find extensions of people i may not know easy use see past calls can have auto attendant

Cons

software can go strange once in a while (time is off) customer support is minimal getting to voicemail is a pain

Review Source

WB

William B.  
Tool Room Purchasing Agent  
Consumer Goods  
Used the software for: 6-12 months

### "Shoretel is a fantastic and easy to use phone service."

December 14, 2017

4.0

Easy to use phone service that exceeds expectations.

Pros

I like the functionality the most. Many features that are very intuitive make Shoretel easy to use..

Cons

Honestly there isn't much for me to complain about. I've never had an issue so have never dealt with customer service. I suppose a mute button would be nice for when I don't want to answer a call, but don't want to send it immediately to VM either, so I don't have to listen to incessant ringing. Ha!

Review Source

NN

Nina N.  
Team Lead  
  
Used the software for: 1-2 years

### "Easy as a home phone, but with more options"

December 18, 2017

4.0

Pros

Easy to use like a landline, but with way more features that connect to your computer. My favorite, is that you can listen and sort through voicemails on your computer.

Cons

They have less system integrations than other companies on the market, but overall a great system nonetheless

Review Source

TA

Thomas A.  
cs manager  
Capital Markets  
Used the software for: 6-12 months

### "MiCloud Connect"

July 1, 2019

5.0

Pros

Having the right phone is key to success to see your track record on calls and just making transfers to your phone and your computer is key.

Cons

if the phone disconnects it does take a few HR to get back up. Downtime is needed for long waits

Review Source

VR

Verified Reviewer  
Sales & Marketing Operations Specialist  
Computer Software  
Used the software for: 2+ years

### "Does what it should - nothing fancy"

April 16, 2018

4.0

Pros

Shoretel works well for making calls quickly. Also works well for finding internal team members quickly. User interface is easy to navigate.

Cons

Seems like it is missing some features that would be nice to have. If you just need a standard call system then this works great.

Review Source

JG

Jim G.  
Jr Sys Admin  
  
Used the software for: 1-2 years

### "It gets the job done"

March 13, 2018

4.0

Pros

The admin interface is much more simple than something like Cisco. Making small changes is much easier than a lot of the competition.

Cons

Some of the wording in the admin console is confusing and difficult to interpret. The documentation for it isnt the greatest either.

Review Source

DA

Denver A.  
Senior Engineer for Communication  
Management Consulting  
Used the software for: 6-12 months

### "Best and cost-effect IP telephony!"

September 10, 2018

4.0

Pros

Mitel offers cost-effective communication solutions via cloud. It also offers a portal to manage phones, features and relevant information in communication. Business Intelligence data is also available to better manage services.

Cons

When we are working on Shoretel solutions, our partner is very helpful and give us full support. Recommended to contact your local partner to discuss your requirement.

Review Source

DP

Daniel P.  
HR Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "ShoreTel "

April 23, 2018

4.0

Pros

Provides you with a great phone approx 8 lines Easy to use menu, with options to use the directory, transfers, voicemails

Cons

Does not provide headset, the app can use an update, the phones are old and bulky takes up too much space on your desk

Review Source

BS

Brent S.  
Consultant  
Management Consulting  
Used the software for: 1-2 years

### "ShoreTel Review"

August 15, 2018

2.0

Pros

Struggling to find something good to say. The interface has improved over the years. Logging in isn't too bad.

Cons

Administration of users is difficult and not intuitive. The instance we had was constantly locking up and was not easy to use.

Review Source

Similar Products

Featured