# Page 7 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

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MiVoice Business Solution

4.2 (283)

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Last updated March 13th, 2026

# Page 7 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 151-175 of 283 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KA

Kylie A.  
Financial Analyst  
  
Used the software for: 1-2 years

### "The company I work for utilizes this system."

May 4, 2018

5.0

Pros

I appreciate that the system is reliable and offers the ability to access call records and voicemail online.

Cons

I think that it is slightly difficult to use - at first. It takes a while to learn about all of the functions of the system.

Review Source

JB

Joshua B.  
Client Support Specialist  
  
Used the software for: 1-2 years

### "Functional"

March 19, 2018

4.0

Pros

The ability to track my calls, both incoming and outgoing as well as manage my voice messages digitally.

Cons

Interface could be improved. It would also be nice to have more export options - both in information available and file types.

Review Source

KF

Karen F.  
Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Poor replacement for Shortel"

February 4, 2020

2.0

It takes days to get a response via web portal ticket system and it offers little help. They claim either the entire system had issues or do a factory reset on the phone. If you call for support you will be on hold for hours with no connection. You have to give up and use the portal. We have had several outages with the Connect feature and now users on a daily basis are having issues.

Pros

Features and support that was supposed to be available

Cons

Support team and constant connectivity issues

Reason for choosing MiVoice Business Solution

I love my vendor KTS Networks and they recommended.

Review Source

BG

Bernard G.  
Consultant  
Computer Software  
Used the software for: 2+ years

### "Excellent solution for legacy Mitel customers."

July 12, 2020

3.0

This is a solution I have had clients evaluate for cloud services

Pros

This is a fully featured solution based on several solutions acquired by Mitel in the last few years.

Cons

I would check into the long term viability of Mitel in the industry given the rapid growth of their competitors.

Review Source

DL

Daniel L.  
Vice President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "ShoreTel User for 8 Years Plus"

March 18, 2015

4.5

Pros

It's easy to manage, there's good API's and there is a limited number of hardware components. Many of the IP phone systems lack features that have long been in the older phone system, but ShoreTel has worked. Plus they've added their basic Workgroup Call Center software. While it is an extra license, it's easy to manage and has the functionality we need.

Cons

Some system instability and they don't seem to be adding features to their API's.

Review Source

JM

James M.  
Business Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Shoretel Sky"

June 20, 2016

4.5

Pros

We switched from an 'On Premise' Shoretel system to Shoretel Sky. The primary reason for the switch was that the Sky platform allowed us to record our calls in the cloud. The call tracking data that is available allowed us to re-prioritize our staffing levels and take hold times down by 60 seconds during our peak call time of day.

Cons

We are at the mercy of their call center. When something at Shoretel goes down our call center goes down.

Review Source

Jake H.  
System Administrator  
Financial Services  
Used the software for: 1-2 years

### "null"

July 30, 2015

2.0

Review Source

PM

Peter M.  
IT Programs Analyst  
  
Used the software for: 6-12 months

### "Upgraded, promised features that no one apparently supports"

July 18, 2017

3.0

Pros

Nice GUI and features that are available are great once we get them working. I liked the ability to store customizations server side so they were with me no matter the machine i signed on

Cons

The support. It was difficult to find the right person to help with specific problems. Mobile client setup is far more complicated than it needs to be IMO

Review Source

PS

Pascale S.  
Client Support Specialist  
  
Used the software for: 1-2 years

### "ShoreTel is great"

March 12, 2018

5.0

Pros

ShoreTel is very convenient and easy to use. We use ShoreTel every day for work and we have a very high call volume - this program works really well and is very easy to use.

Review Source

LH

Luc H.  
Market Analyst  
  
Used the software for: 6-12 months

### "I use this program daily for any internal or external call, as well as for quick internal IM "

April 10, 2018

5.0

Pros

The thing I like the most about this product is the IM feature as well as its general functionality. It is very simple and easy to use

Cons

The thing I like the least about this program is that I believe it may be a little too simple. New features and functionalities could easy be added to make this program a lot more useful

Review Source

CO

Colleen O.  
Business Development Specialist  
  
Used the software for: 6-12 months

### "Not Consistent Enoug"

June 5, 2018

4.0

Pros

I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access.

Cons

Not consistent! Shuts down a lot, often hear things in the background, sometimes it will show me I missed a call but the call never rang.

Review Source

RB

Richard B.  
Director of Sales  
Management Consulting  
Used the software for: 2+ years

### "ShoreTel Implementation"

March 26, 2015

4.5

Pros

Easy to implement at a fair price. TOC was the deciding factor. The IP Phone System simplified our infrastructure foot print. Unified Communication was key. System management was very simple and scalable.

Cons

At the time of the purchase, the ShoreTel System was "Bleeding Edge". We took a chance based on cost cutting initiatives within our organization. It turned out to be the right decision.

Review Source

JS

Jake S.  
Senior Customer Success Manager  
  
Used the software for: Less than 6 months

### "Works but encounters a lot of problems with Salesforce integration"

November 17, 2016

3.0

I like the click to dial abilities and the auto call logging is nice when it works but it seems to have a lot of bugs. Many times it will delete call notes and lose calls. Seems very inconsistent.

Pros

I love the fact that everything is integrated into salesforce. It makes logging calls, dialing stored numbers, and taking call notes a breeze.

Cons

The general inconsistency and unreliability are a big factor. It's frustrating to have to retype a few paragraphs of notes when they are deletestill for no apparent reason.

Review Source

RW

Ryan W.  
Mechanical Engineer  
Machinery  
Used the software for: 6-12 months

### "ShoreTel"

November 4, 2018

5.0

We recently updated our phone system from a 20+ year old system. The new ShoreTel system is a very welcomed change

Pros

Caller ID and desktop app. The desktop app makes it a lot easier to make calls from your contacts

Cons

With the phone I have been supplied there is no way to silence the dial tones when entering a phone number

Review Source

RH

Rush H.  
Recruiter  
  
Used the software for: 6-12 months

### "Shoretell"

October 4, 2017

5.0

Pros

It actively records all data analytic accurately for my weekly metrics. I am able to go back and see all details of the calls.

Cons

It sometimes takes a few minutes for the data to show up on the web page. It is normally fixed and shown very quickly though.

Review Source

DC

Derrick C.  
CIO  
  
Used the software for: 2+ years

### "Was very good.... at first...."

May 18, 2015

3.0

Pros

This IP phone system was the only one that had a plethora of decent options at a price point that was palatable many years ago. The system worked fantastic with the earlier releases.

Cons

The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months!

Review Source

kY

ken Y.  
marketing manager  
  
Used the software for: 2+ years

### "Phone system for the enterprise"

March 15, 2018

4.0

Pros

Easy to use, create own accounts and have own business phone numbers. Was able to get up and running quickly while switching desks too.

Cons

Call quality is okay when compared to cell phone HD calls. Compatibility with various headsets. Call history is missing information sometimes.

Review Source

KH

Kristen H.  
Recruiting  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Years of customer satisfaction"

May 23, 2016

5.0

Pros

The customer service is best in class, dependability, innovation

Cons

I really can't think of anything to complain about.

Review Source

TV

Tiffany V.  
Executive Assistant  
Consumer Services  
Used the software for: 6-12 months

### "This has been a God send!"

August 8, 2019

4.0

Pros

We transitioned phone systems from an old traditional line to Mitel. This product came along with it, and we couldn't be happier. This allows us to seamlessly transfer calls to voicemail, conference in to other colleagues, and pull up a chat if we have a quick question that doesn't warrant a phone call. This product filled a need our business wasn't even aware we had.

Cons

It can sometimes have issues loading in the morning for some of our workers. Help desk is great is solving any issues, but it does happen more often than it should.

Review Source

DT

Deb T.  
IT Director  
Consumer Services  
Used the software for: 1-2 years

### "Shoretel is a product that should be looked at"

September 20, 2016

4.0

Pros

This product has been used by our student workers. The departments vary either for alumni donations or for admissions recruitment. It is easy to use .

Cons

There really is nothing. The cost can be too much at times. Other than that I think it is a good product.

Review Source

Brian R.  
President  
Information Technology and Services  
Used the software for: I used a free trial

### "Shore Tel Makes Remote Work Easy"

December 1, 2015

5.0

The Shore Tel Sky Cloud phone system is fantastic for someone who is a remote worker. I work in NJ while the office is in Houston, and I never miss a call! It's convenient, easy to use and helps me manage my call volume and messages. Their soft phone app is a great tool as well.

Pros

Ease of use, convenience and reliability.

Cons

I always harp about wanting transcribed voicemails, but that may actually be in the works, not sure!

Review Source

DB

Don B.  
Sales and Support Engineer  
Telecommunications  
Used the software for: Less than 6 months

### "Easy transition from onsite version we were previously using "

January 9, 2018

4.0

Lower cost of ownership that the onsite version.

Pros

Phones work well and are the same as the model we were using onsite. Features and functions work the same as we were already familiar with before

Cons

Not enough access to some system features in ST portal - must call TAC for many issues we should have access to on our own. TAC queue times are running way too long.

Review Source

MD

Michael D.  
Fitness Consultant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Shoretel is the phone line we use here at Gold's Gym Prue Road, Very easy to use."

September 7, 2017

5.0

The benefits are allowing to do my job in the best way possible.

Pros

Its very easy to use, very user friendly. Able to connect multiple lines with this software. Very convenient to make my calls throughout the day.

Review Source

MG

Michael G.  
Inside Sales  
Wholesale  
Used the software for: 6-12 months

### "Could be better"

September 20, 2018

3.0

Pros

While it is better than our old Avaya in terms of features, some of the items that "should" be there are missing.

Cons

Lacking on some basic features, updates would be nice

Review Source

OR

Omar R.  
Admissions Counselor  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Multifunction Multipurpose Calling Machine "

August 8, 2017

5.0

Pros

Easy to use interface, call routing, integration with outlook, easier software that helps you export your call list. It is stable, reliable, and gets the job done.

Review Source

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