# Page 9 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

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MiVoice Business Solution

4.2 (283)

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Last updated March 13th, 2026

# Page 9 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 201-225 of 283 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

James M.  
  
Hospital & Health Care  
Used the software for:

### "ShoreTel Sky"

August 7, 2014

4.5

Pros

The cloud-hosted phone system has improved reliability. With many agents working from home, we needed a solution that was easy to implement and could record calls.

Cons

The Salesforce integration needs some work, but it's pretty good. They recently acquired M5, and the transition of the two companies into one company has been challenging. You have to log into one website to log in and out of the queue, and you have to log into a different website to see call statistics and listen to recordings.

Review Source

OG

Olivia G.  
Account Manager  
  
Used the software for: Less than 6 months

### "Shoretel Sky - Just 'OK'"

November 28, 2016

3.0

I've been using this product for approximately 3 years now. It's relatively user friendly, but isn't 100% reliable which is why I scored it low. I find that more often than not, my calls are not logged, which is a bummer. When it's working correctly, its great!

Pros

relative ease of use

Cons

call dropping missing calls dial out not working properly

Review Source

H

HB  
  
  
Used the software for:

### "Easy Call Flow Editing"

July 9, 2014

5.0

After evaluating many different VoIP options, we decided that ShoreTel Sky was the best fit for us. We run over 6 different brands out of our office, and needed an easy way to make and receive calls under each brand's phone number(s). ShoreTel Sky was the clear front runner in this area. Their employees are great to work with. Though it was very involved, setup covered everything we needed and was pretty easy.

Pros

\-Quick Support Response -Easy Call Flow Editing

Cons

\-Most features can be modified online instead of calling in, but some options are still being developed

Review Source

CB

Chelsee B.  
Billing specialist  
Management Consulting  
Used the software for: Less than 6 months

### "Easy to use"

July 13, 2017

5.0

Pros

Shoretel phone system is super easy to use with a lot of great features. The stored directory is something new to our company and has helped greatly.

Cons

It can be overwhelming to learn and somewhat confusing at first. The manual's are very helpful in this area.

Review Source

KS

Katelyn S.  
Sr. Manager, Training  
  
Used the software for: Less than 6 months

### "Meets the Expectation"

November 28, 2016

3.0

In our experience with ShoreTel sky, it "works" but it's not something life changing.

Pros

Click to dial is great, and transcribed voicemails are great.

Cons

Sometimes the call duration doesn't log, or the call record gets wiped out. The 200 limit for voicemails is a little annoying.

Review Source

KM

Keyerra M.  
  
Hospital & Health Care  
Used the software for:

### "Use every day"

June 3, 2014

4.5

Pros

Everything is convenient. You can answer your calls from your computer screen, put up voice mails and send them as emails, and log all your calls.

Cons

Because it is mainly used with the internet, sometimes the phones are down when the internet is down.

Review Source

BC

Brenda C.  
  
Management Consulting  
Used the software for:

### "Extremely Detailed"

August 6, 2014

4.0

Pros

I enjoy the hands-free calling, receiving, and transferring. Also, I love that I can see who is on their phone from each location outside of my own state. This is a very easy system to operate, in my opinion.

Cons

The only problem I have found is if I am doing data entry and the phone rings at the same time I hit enter, then that call is immediately dropped or hung up on. I am not sure why this happens, but it is so few and far between.

Review Source

AE

Alexis E.  
Data Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Shoretel Connect"

February 6, 2017

5.0

Shoretel is an easy to use phone system The reporting is easy and straight forward.

Pros

I like to use the Contact Center to watch live data, and then I also enjoy creating my own reports within Shoretel.

Cons

Lots of information to learn before the program is useful.

Review Source

SK

Sydney K.  
Customer Service  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "ShoreTel"

September 19, 2018

4.0

Pros

Nice to have something on my computer to answer phones with and see whether my coworkers are available or not.

Cons

Some of the features are a little weird. Like trying to transfer a call to someone could be easier.

Review Source

DT

Dan T.  
  
  
Used the software for:

### "ShoreTel Review"

December 11, 2014

3.5

Pros

The product and vendor is satisfactory, and it accomplishes what I need it to do. I do like that the display buttons on the phone unit are spaced out far enough where it is easy to clean and dust in-between them.

Cons

I can not say I have any consistently reoccurring issues. Occasionally I will have trouble with not being able to hear the customer, and every so often there will be an echo on my end.

Review Source

KH

Kenneth Hooper  
  
  
Used the software for:

### "Shoretel Communicator App 'just right'"

July 16, 2014

5.0

ShoreTel's Communicator App telephone interface resides unobtrusively on the desktop yet gives us full control of our telephones. Transfers, Conference Calls, Voice Mail, Park and Unpark, Page and Intercom, Instant Message and employee telephone status are all a single click away. The learning curve was very natural and intuitive. The feature I like best is being able to either blind or consult transfer, depending on the call and who it is going to or being able to dump a call directly into VM.

Review Source

ZG

Zak G.  
  
  
Used the software for:

### "Excellent Product and Extremely Amazing Support"

May 28, 2014

5.0

Pros

The service is competitively priced, reliable, and flexible; it adds a whole new level to our mobile workers, but their support is by far the best I have seen.

Cons

I cannot think of anything I dislike about ShoreTel Sky. When a better way of doing things is discovered, ShoreTel Sky usually has it implemented or is in the process thereof before we can submit our idea to their Ideas portal.

Review Source

JD

Joe D.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "ShoreTel is moving upward in service and support"

August 19, 2014

4.5

Pros

I like the ease of use and setup. The managed router and QoS are handled by ShoreTel. I like the ability to truly take your phone with you, both virtually and physically. Calls are just as clear and better with HD Voice than analog.

Cons

Geographical cluster switching has hurt us in the past with downtimes (it's being worked on, I know). I wish they had a wider choice of compatible phones.

Review Source

BR

Brian R.  
  
Management Consulting  
Used the software for:

### "Use ShoreTel for remote and on-site communications at work."

May 27, 2014

5.0

Pros

I like the variety of features, the ease of use, and the ShoreTel community, which is incredibly supportive and dedicated.

Cons

At the moment, I don't have anything negative to say about the product.

Review Source

GG

Greg G.  
sales executive  
  
Used the software for: 6-12 months

### "ShoreTel Review"

May 24, 2016

4.5

Pros

The ShoreTel phone system is very Easy to use, set up, and build on

Cons

There are some things missing in the cloud product. Particularly some features that have to do with OUTBOUND CALL CENTER applications.

Review Source

RF

Richard F.  
  
  
Used the software for:

### "Managing VoIP in the ShoreTel Sky Portal is easy."

May 27, 2014

4.5

Pros

Most things can be done in the ShoreTel Sky portal quickly and easily. Call Activities and reports are easily generated, and call flow settings can be changed in real time, which is also nice. I have done a few demos with competitors, and ShoreTel Sky's portal comes out on top.

Cons

It would be nice to be able to edit barge groups from the portal.

Review Source

JS

Javier S.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Great tool to make calls and monitor calls using Phone Assistant"

September 4, 2014

5.0

Pros

Call routing is easy. It helped with monitoring the calls that I am on or the ones that are incoming. It's easy to conference up to 6 lines in one call.

Cons

The thing I least like about this product is the fact that every time Java releases an update, the app seems to crash. You have to remove the old Phone Assistant app and reinstall it.

Review Source

KH

Kristen H.  
Recruiter  
Management Consulting  
Used the software for:

### "Great system for a multi-site work force"

May 29, 2014

5.0

Pros

Engagement with customers and dependability of the service.

Cons

I wish more software systems would partner with ShoreTel for one-click dialing.

Review Source

RJ

Rick J.  
  
  
Used the software for:

### "Convenient and easy to use"

September 2, 2014

5.0

Pros

I like the ability to receive messages via email, which means I can access from my phone or laptop anywhere. I also like the online call tracking, the online account management per user, and the easy-to-use phone line.

Cons

The initial training was convoluted for such an intuitive product. The training caused an unnecessary Q&A session.

Review Source

BS

Bryan S.  
  
Retail  
Used the software for:

### "Great Customer Service"

September 12, 2014

4.5

Pros

ShoreTel Sky is reliable, and when we do have a problem, we don't have to wait on the phone longer than a minute or two before we are talking to a real person who can either fix the problem or give us an estimate of how long it will take.

Cons

I can't think of anything that I dislike about the service that I wouldn't find anywhere else.

Review Source

MG

Maria G.  
Logistics Coordinator  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Good for easy calls"

December 26, 2018

4.0

I use it from time to time in my work

Pros

Easy to use when needing to call from the computer, just copy-pasting the number works

Cons

Every incoming call blocks the part of the screen

Review Source

HC

Heather C.  
  
  
Used the software for:

### "Pretty Good System"

August 13, 2014

4.5

Pros

I really like the fact that you can use the screen on the computer to see if someone is on the phone or not and, if so, who they are speaking with.

Cons

I hate the fact that it goes through the internet, because if your internet goes out, you lose your phone, or if your phones goes out, you lose your other programs.

Review Source

MC

Michelle C.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Great tool. I use it daily."

August 20, 2014

4.5

Pros

I think it is a useful tool and very easy to use. I use the product daily for conference calls and speaking to candidates and clients. I couldn't do my job without it. I honestly do not use all of the functions, but I love the ones I do use daily.

Cons

I really do not have anything negative to say about it.

Review Source

TC

Tonya C.  
  
Financial Services  
Used the software for:

### "ShoreTel Review"

August 13, 2014

4.5

Pros

It's easy to learn, easy to set up, and very user-friendly. Training takes no time, and I like the messaging system. Having the phone list on a computer screen helps to see who is on a call and who is on DND mode.

Cons

When the internet goes down, we have no phones. I don't know the vendor very well.

Review Source

NV

Nancy V.  
  
Management Consulting  
Used the software for:

### "SPM/On Site Manager"

August 21, 2014

5.0

Pros

I am able to receive my voice mails to my email when away from the office. I also like that I am able to forward my calls to my mobile phone and/or log in to any M5 phones.

Cons

The text messages are not clear. When they leave me messages via text, they don't make sense, or they aren't correct.

Review Source

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