--- title: "MiVoice Business Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MiVoice Business Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/140996/MiVoice-Business-Solution/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # MiVoice Business Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MiVoice Business ## What is MiVoice Business? MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An open, feature-rich unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, or in your public cloud instance. The entire solution can be purchased with traditional CapEx perpetual licensing or using OpEx subscription payment model. ## What is MiVoice Business used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 282 user reviews Reviews sentiment Positive 82% Neutral 13% Negative 5% Pros & cons Accessible and intuitive operation Comprehensive communication functionality Frequent technical disruptions Starting price $4.11 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MiVoice Business?[Manage this product listing](https://www.g2.com/products/mivoice-business-solution/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MiVoice Business 4.2 (283) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $4.11 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (273) Ease Of Use 4.8 (893) Value For Money 3.8 (124) Value For Money 4.5 (803) Customer Service 3.9 (206) Customer Service 4.6 (824) ## MiVoice Business alternatives [4.4 (469)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/) ## FAQs about MiVoice Business Overview ### What problems does MiVoice Business solve? MiVoice Business solves missed-call, remote-access, and high-volume dialing problems by putting calling, forwarding, voicemail-to-email, call history, presence, and transfers on desktop and mobile devices. Sales representatives, customer service teams, receptionists, call-center supervisors, and distributed branch offices benefit from click-to-dial, CRM-linked call records, queue visibility, and reporting. Answer based on 217 reviews Overview ### Which roles and teams benefit most from MiVoice Business? MiVoice Business is most used by IT managers, IT directors, and CIOs who administer phone systems, provisioning, and call-routing configurations. Office managers and executive assistants coordinate daily communications, while customer support and sales teams manage client calls. Executives and project managers use reliable internal and external calling to oversee operations and team coordination. Answer based on 207 reviews Overview ### What company size and industries is MiVoice Business built for? MiVoice Business is designed for small organizations, which account for 58% of reviewers, while supporting organizations of all sizes up to 65,000 seats. Midsize businesses represent 34% and enterprises 8%. Its leading reviewer industries are Management Consulting (12%), Electrical/Electronic Manufacturing (9%), and Transportation/Trucking/Railroad (6%). Answer based on 283 reviews Features and Usability ### What are the key features of MiVoice Business? MiVoice Business includes core call management features such as call routing, transfers, conferencing, caller ID, call history, and call forwarding. It also provides VoIP phone system functions, desktop softphone access, voicemail-to-email, CRM click-to-dial integration, and reporting for call activity, queues, and agent availability. Answer based on 109 reviews Overview ### Is MiVoice Business a good phone system for remote teams? MiVoice Business supports office and remote calling through desk phones, softphones, mobile forwarding, presence status, messaging, and shared directories. Distributed teams value keeping their business number while away from the office, but reliable performance depends on stable internet, and administrators may find configuration, feature access, and interface navigation difficult. Answer based on 100 reviews Getting Started and Support ### How easy is it to onboard and train a team on MiVoice Business? MiVoice Business offers live online training, webinars, documentation, and videos for team onboarding. Reviewers report that everyday users often learn calling, messaging, and transfers quickly with limited instruction. Some users need additional follow-up training to understand the full feature set, while helpful manuals support those who find the interface confusing at first. Answer based on 16 reviews Getting Started and Support ### What customer support options does MiVoice Business offer, and how do users rate the experience? MiVoice Business offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users report mixed support experiences: many describe staff as fast, friendly, and helpful, while others cite long hold times, difficulty reaching the right specialist, chat issues, and slow resolution of complex problems. Answer based on 41 reviews Features and Usability ### How well does MiVoice Business handle call management? MiVoice Business gives teams practical control over call history, transfers, forwarding, visual voicemail, click-to-dial, and reporting. Call centers and sales teams value desktop dialing, agent availability views, and CRM connections, though some users report call quality problems, limited multi-line outbound calling, delayed recordings, and a dated interface. Answer based on 109 reviews Features and Usability ### Does MiVoice Business send voicemail to email? MiVoice Business sends voicemail notifications and audio files to email, making messages easier to review away from a desk. Remote staff value visual voicemail, desktop access, message downloads, and email-based playback, though some users encounter missed messages, cloud playback limitations, limited voicemail routing options, or settings that do not remain selected. Answer based on 40 reviews ## Pros and Cons Accessible and intuitive operation 86% positive reviews out of 72 Most users report ease of use, highlighting user-friendly interfaces and simple customization for daily tasks. Frequent technical disruptions 63% negative reviews out of 49 Some reviewers indicate bugs and issues cause outages, connection problems, and require frequent troubleshooting or restarts. Comprehensive communication functionality 76% positive reviews out of 33 Most reviewers find the features extensive, offering various options and tools to support business communication needs. Streamlined phone system management 100% positive reviews out of 27 Most reviewers describe phone setup as straightforward, enabling easy user assignment and flexible configuration options. ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Call Routing** (**52%** of reviewers rated this feature as critical) - **Mobile Access** (**50%**) - **Voice Mail** (**48%**) MiVoice Business Solution supports all three features reviewers rate most important: **Call Routing**, **Mobile Access**, and **Voice Mail**. Together, these capabilities help businesses direct calls to the right people, stay connected from anywhere, and capture important messages, allowing teams to respond faster and manage customer communication more efficiently. Call Routing 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Mobile Access 3.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 3.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 3.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Transfers live calls to other agents Reporting/Analytics 4.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data MiVoice Business 52 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Audio/Video Conferencing Record audio and/or video A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Record the audio of phone conversations for quality assurance purposes Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Record and playback video calls Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.2 (269) 4.2 Based on 269 reviews ## Pricing Value for money 3.8 (124) Free Trial Telephony $4.11 Per User,Per Month Entry $8.22 Per User,Per Month Premier $12.33 Per User,Per Month Elite $38.16 Per User,Per Month Value for money 3.8 (124) 3.8 Based on 124 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (206) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (206) 3.9 Based on 206 reviews ## User reviews Overall rating 4.2 Based on 282 reviews Filter by rating Counts reflect reviews available in this feed. 5(108) 4(115) 3(45) 2(10) 1(4) Mentioned topic Recent reviews first, then most helpful Theresa O. Premium Support Used the software for: 3-5 years ### "Team with MiTeam Meetings" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 18, 2023 The video-based distribution technology we used, MiTeam, performed successfully. We were able to transition from an audio-only platform to one that relied on video, which was one of our department's yearly goals. We were able to interact in person with our participants, who we don't often get to "see." This assisted us in exceeding a departmental objective by significantly increasing attendance and audience participation. The polling option and the capability to utilize on a mobile device were just something we overlooked. Pros We were able to communicate with over 50 people as a result and deliver our monthly initiatives. We could view various participants in the multi-pane arrangement, and the various presenters could take center stage while presenting their own material. When players needed to be muted but inquiries could still be answered, the chat feature came in handy. We were able to issue invites with the calendar integration through the usage of Micollab, which was effective and simple for attendees to utilize. As speakers used presentation slides to showcase their topic, the screen-sharing tool was the most useful to us. Cons We discovered that the MiTeam Meeting program missed some features we wanted to utilize frequently. We had been using polling in the previous program, but MiTeam did not support it. For us, this was unquestionably a con. We use polling to assess audience knowledge and interest as well as to determine how some content will be presented. There was no doubt that we required this. We also encountered some problems when integrating the calendars for MiTeam and MiCollab. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG David G. telecom Used the software for: 3-5 years ### "MiVoice business solutions rock!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2025 it was a great experience and the system runs great. Pros Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain. Cons pricing was high and lots of different licenses that we thought were included for specific items. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales/Marketing/Admin Used the software for: 3-5 years ### "Buh-Bye Mitel!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 November 15, 2022 Not good. The only upside - I was forced to learn how to program a phone system - create auto-attendants, troubleshoot issues, etc. Therefore, when Mitel decided to sell to RingCentral I was extremely knowledgeable as it pertained to what to consider during the vetting process to replace the Mitel system. We vetted 4 different companies. Super happy with our selection - G12. Pros The concept and features it offered were really good... when it operated correctly... It was an IP phone system (new technology being offered at the time). It had a softphone feature via your computer which was a bonus when Covid19 hit - allowed us to work remote using the company telephone system. Cons We had more trouble with it than you can imagine. I spent more time troubleshooting issues with various employees than doing anything else. I became a full-time Mitel troubleshooter for our company of 65 employees. There were issues all the time - poor audio... dropped calls... cannot make a call... Didn't operate correctly on a new laptop (Windows 11)... Whenever an issue occurred, a case ticket was required which the administrator had to issue it - an employee couldn't call Mitel directly for assistance - which was an overall hassle and you could end up talking and rehashing the issue with 3 different people. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shae J. Human Resources Director Used the software for: 3-5 years ### "Complex Implementation - Low Key Day-to-Day Maintenance" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 13, 2018 Pros We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated. Cons Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Julie G. Communications Specialist Used the software for: 3-5 years ### "Everything I need. " 5.0 February 4, 2019 I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations. Pros Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office. Cons Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Runner R. Application Support Analyst: Tier II Used the software for: 1-3 years ### "Shoretel Communicator: Making Communication Easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 29, 2018 Shoretel has really helped to streamline and make our communication efforts more effective. I rarely type in anyone's phone number; I simply look them up in the system or reference my saved contacts. Pros I like the line redirection feature the most. You can configure and redirect your line to your mobile phone with one click, which is great and convenient for remote or offsite days. I also like the messaging feature because not everyone in my company uses Skype, but most everyone uses Shoretel. Shoretel also replaced all of our physical phone directory sheets, which is a nice step into the 21st century. Cons The call history feature doesn't always update in real time. I've seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Recruiter Used the software for: 3-5 years ### "I use ShoreTel Connect as our company's main method of communication for outside candidates/clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 10, 2018 ShoreTel allows me to connect quickly and efficiently with candidates and colleagues. Pros ShoreTel Connect integrates seamlessly with our Salesforce databases, allowing me to quickly call candidates and clients by simply clicking the number on the screen. When making 100+ calls per day, this small quality of life assist is very welcome. Cons I have experienced some issues while attempting to use ShoreTel when not connected to our company's network. When connected via home/public Wi-Fi, there will be intermittent issues with maintaining a connection to ShoreTel. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Patty E. Contact Center Agent Used the software for: Less than 1 year ### "My employer currently uses shoretel for our call center it works great for the most part" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 25, 2018 I get to do my job as a support agent without interuption for the most part, for a while we had alot of problems but now we seem to be doing good with no problems in the last couple of months. Pros usually on most days it works great, the call quality is good and their are no issues. i like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break, Cons sometimes we have issues with the phone still rings while we are still on a call with the customer and sometimes the customer cannot hear us when we are answering the phone and vice versa, the support people keep blaming it on our computers but it is clearly not our computers when we havent had these issues with our older system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matt R. Event Manager Used the software for: 3-5 years ### "I use shoretel alot and overall it works pretty well" 3.0 December 7, 2017 Pros There are a lot of great features for conferencing phone calls and have a simple to use call tree. Love the customization. Cons There are quite a few glitches that I experience. For example, I will go to put a call on hold and it will display an error. Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kelsey S. Executive Coordinator Used the software for: 3-5 years ### "Company Phone/IM Service" 5.0 May 5, 2018 Pros My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building. Cons No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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