Sigma Bravo

Bonafide Software

1 / 5 1 review

Who Uses This Software?

Defence, construction, mining, government, small business, medium business, large business, ISO 9001 Quality Management, WHS organisation


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • Sigma Bravo
  • www.bonafidesoftware.com.au
  • Founded 1999
  • Australia

About Bonafide Software

Bonafide Software provides assurance to businesses that all relevant company information is received, read and acknowledged.


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Bonafide Software Features

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Bonafide Software Reviews Recently Reviewed!

Please Re-think

Apr 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have been with Bonafide for at least 9 years. They market to DME providers and Pharmacies. We are both. As of 2017, we are still have issues with the ability to accept HSA?FSA cards. This battle has been going on for years. Currently, Bonafide's credit card processor is Axiamed. Axiamed has a function to tokenize credit cards for auto or re-occurring charges/copays. Currently, the interface between Bonafide and Axiamed is selecting the wrong cc number. This has been going on for 2 months without a fix. I have contact executives at Bonafide and both the CTO and CEO of Axiamed to help to get this resolved. At this time, it still is not corrected. The "fixes" that have been put into place have not resolved the issue. These 2 companies are in control and have not resolved the issue. We have been flat out lied to by Bonafide. At this point, I would not recommend Bonafide to anyone for any of its services, additional reasons beyond what is listed.

Vendor Response

by Sigma Bravo on April 16, 2017

Hello Holly, Thank you very much for taking the time to review Bonafide. Your input, and the feedback from all of our clients is vitally important to us and we always want our client experience to be second to none. Per your comments, we have taken the necessary actions to review your account thoroughly to see what steps need to be taken to provide a quick solution. We again do take each and every Bonafide client as high priority and will make sure to have this fixed right away. We again apologize for the inconvenience and head ache this has caused. Be sure that our team is working on this and will be back in touch with you soon. Please feel free to reach me directly at 805-418-1489 if I can be of any assistance. Best Regards, Matt Randall Regional Sales Manager Bonafide Management Systems C: (805) 906-1698 O: (805) 418-1489 Ext. 1489 MRandall@Bonafide.com