--- title: "Mailfence Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mailfence the right Email Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141009/Mailfence/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Mailfence 4.1 (23) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Mailfence Ease of use 4.1 Customer Service 4.2 ## Showing most helpful reviews Showing 1-23 of 23 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rafig K. Master's student Used the software for: Less than 1 year ### "Competitive pricing, and easy to migrate from Gmail." January 14, 2021 5.0 Pros As a student, I'm currently using the Entry plan, I have 5 gb of emails and can create 3 Mailfence Groups, maybe in the near future I might have to upgrade again, but for the moment it is enough. I'm truly satisfied with the price... I was also able to migrate my data from Gmail to Mailfence very easily. Oh and one more thing, I really liked their slogan- Privacy is a right, not a feature. Cons Some quality-of life changes are missing, though I'm sure their team is working on it. Review Source R Reviewer Private user Used the software for: Less than 1 year ### "Stable and impressive service." September 4, 2024 5.0 I am very happy with Mailfence and its staff. It is very easy to talk to a real person and get help with problems. Pros I like the flexibility of use. The IMAP service is very stable. I also like the subaddressing feature. Cons The spam filter is not perfect. It's good, but not perfect. Also, the search interface of the webmail could be more flesible. Review Source Nikhil W. Web Developer Used the software for: Less than 1 year ### "Secure emailing" December 30, 2019 3.0 1) With the plugin i was able to easily know what is going wrong in my wordpress site email based Pros 1) Wordpress plugins and also a software that can easily be secured enough to send and receive private emails. Best in class for sending out emailers and having calendars marking stuff Cons 1) The problems in this app are next to negligible and i would not also want to name them just as a gesture for the great work they have done Review Source R Reviewer Healthcare Consultant Used the software for: Less than 1 year ### "Using mailfence as an alternative to gmail has been a pleasant surprise, and generally great." November 9, 2022 5.0 I started using mailfence last year because I really wanted an alternative to gmail, which was starting to get tiresome to use. I was attracted to mailfence due to its attractive UI, and its high security promise (it's in the name!). So far, everything has been great, and I use this as a secondary email account that works fantastically. Pros I liked that this was set up in a way that was somewhat familiar to me as a gmail user, but I felt the UI was a bit better set up, with better visuals, colors, and menu layouts. It's the little things that went a long way for me that I really appreciated compared to gmail, which can be too monochrome at times. Cons It took a bit of time to learn how to use this email platform seamlessly, especially after being a longtime gmail user. I got over this fairly quickly though, and now I use it regularly, and have no user issues. Review Source R Reviewer Translator & Proofreader Used the software for: 3-5 years ### "Finally, a truly private email service, that a layman can understand" July 10, 2023 5.0 5-star experience. Totally worth a try! They even have a free plan, so there is zero risk in trying it out. Pros Well, several things! Among the top ones:- It's an encrypted mail service: Anything coming in or going out is reasonably protected from snooping. The beauty of it is that, even if your communications are intercepted somehow, they are heavily encrypted so they just can't be read.- Servers are hosted in Europe: That means Mailfence abides by the GDPR, the world's most advanced legislation on data protection. If any government agency wants your Mailfence data, it has to be via a valid court order (it's not like that at all in the US and many other countries!)- They are super honest and open: They are crystal-clear on what the service can do, and what it can't do. They are against the "fine print" policy that so many Big Tech firms are so fond of.- They go the extra mile to simplify the very complex and techical terminology of email security, so that the layman (such as myself) can clearly understand the pros and cons of using the service, and what it does and doesn't do. Cons Not really a lot to dislike, to be honest! I mainly use the email features, and so far they work just fine! Review Source VR Verified Reviewer Aid worker Used the software for: Less than 1 year ### "Slow implementation of some features but a great email service. " December 8, 2022 5.0 Great email service alternative with slow implementation to crucial features plus no native app Pros At the start of my using Mailfence, it was fast and reliable. Lately it has been quite slow and equally implementation of some of the features plus rolling out native app has taken so long. It would have been good to have contacts encryption and at least the ability to manage multiple private calendars. Some of my favorite features include ability to set priority emails, tags and add comments to an email. The comments come in handy in working out replies and follow on actions that may be needed. Cons The frustration can build when seeking support from Mailfence. Sometimes emails are down and you are required to reach support via email. Sometimes I am not sure whether the emails failed to deliver or just a delayed response. In some occasion I had to reach support via twitter. Review Source R Reviewer Owner/Operator Used the software for: 3-5 years ### "Mailfence Makes Good Sense" June 24, 2022 4.0 I recently decided to open a new Mailfence account after my first one was deleted after a period of dormancy so obviously I have been quite satisfied with its features and mechanics. It has a surprising number of options available with the free account which is great for any start=up or small business. Pros Mailfence is very utilitarian for anyone needing an over-flow email platform. Besides the basic email service, it offers - with the free account, mind you - a notepad/word feature that is more elaborate than a notepad but not as comprehensive as a word; a virtual wall calendar for marking and tracking upcoming appointments and schedules; a group page feature for interacting with staff and/or clients, merchants, providers etc and more. there are subscription plans that offer even more. Cons There is a limited design menu, so fancy fonts are out. Font sizes, too, are very basic = Normal through Smallest, Very Small, Small and onto Largest. So no pica sizes for fine-tuning your emails. And aligning companion images seems to be problematic unless you know how to use Paint 3D to combine the wanted images. Review Source Xhovana M. Marketing Intern Used the software for: Less than 1 year ### "I receive/send confidential info. by email, every day, & "peace of mind" doesn't exis... Wrong!" November 24, 2020 5.0 Pros I absolutely loved the ease of use, the customer experience is overall fantastic. Very reliable platform, it has a full suite of tools, everything I need daily (as a marketeer). Now I have a peace of mind that important confidential info is not at risk of exposure :). Cons That you have to pay extra for some very important features. Review Source R Reviewer Founder Used the software for: 1-3 years ### "Amazing Service" October 11, 2023 5.0 Amazing product that really helped our business Pros Encryption, Safety and Customer ServiceThis services really puts its customer and their needs first Cons The document management system could be improved Review Source R Reviewer IPv6 Test Engineer - Global Certificaitons Team Used the software for: Less than 1 year ### "Very supportive email" November 14, 2018 5.0 Great. Support has responded to multiple tickets always quickly. Pros Includes calendar support, document support and contacts support. Cons I don't like how google has a stranglehold on the world for collaboration. Review Source R Reviewer Student Used the software for: Less than 1 year ### "Definitely recommended !" June 17, 2016 4.0 The service truly provides "end-to-end encryption" based service along with the capability of Digital signatures (PGP/MIME) - which I was precisely looking for while choosing among tons of other secure emailing solutions. The best part of my experience is that I don't have to use any other plug-in/add-on to fully avail the crypto-related features of mailfence, and they provide it all in a single and easy-to-use platform - along with a complete email-suite (contacts, calendar, documents, groups, polls...). Moreover, the customer service is exceptional - I never get my call missed/or neglected and most of the time, its the CEO himself who answers the calls and cater all your questions (even if you are not a paying customer). Pros \- End-to-end encryption (E2EE) and Digital Signatures | OpenPGP & S/MIME based. - Full PGP inter-operability. - Complete email suite (contacts, calendar, documents, groups, polls...) with IMAP/POP. - Email privacy orientation and transparency over what they do and how they do it. Cons \- The service does not provide a customizable theme. - The service does not have a proper alias management system. Review Source R Reviewer President Used the software for: 1-3 years ### "MailFence delivers" November 20, 2023 5.0 Pros I like the layout and access to the tools the best Cons I pretty much like it. Typically if it cant do something I need to learn a little more Review Source R Reviewer Président Used the software for: Less than 1 year ### "Simple complet efficace " November 17, 2020 5.0 J'adore l'ergonomie simple du produit, sa sécurité 🔐 et la partie filtre est un plus Pros Le logiciel est simple et efficace tout en étant parfaitement fonctionnel et complet Cons Le Black thème mais il est dans les tuyaux Review Source R Reviewer autonomo Used the software for: Less than 1 year ### "Son unos usureros. No contratar nunca!!!" February 27, 2023 1.0 No me dio opcion y debi contratar un servicio. Lo analicé y vi que no era lo que esperaba y no lo utilicé. En la página no dejan cambiar de suscripcion a free o anular suscripcion. Al cabo de 6 meses me clavaron 45€. Explique que nunca lo había utilizado y que me devolvieran la renovación porque yo no lo había utilizado nunca y no sabia que me iban a clavar 45€. Pues no quisieron devolverme el dinero. Son unos usureros pues la política de la empresa no contempla devolver dinero. Aquí dice mucho de ellos, que se enriquecen a costa de personas que intentan llegar a fin de mes, quedándose su dinero sin remordimiento alguno. SI sí, sólo son 45€ pero es la compra de una semana. Y 45€ míos y 45€ de otros cientos de personas más.. pues ahí queda claro el plan de negocio y de lucro de la empresa. Pros Nada.. Pésimo! Nada.. Pésimo! Nada.. Pésimo! Cons No sirve para nada. No sirve para nada. No sirve para nada. Review Source R Reviewer Computing Engineer Used the software for: Less than 1 year ### "Lie about features and don't reply to support requests" May 12, 2020 1.0 I recommend you avoid this company. Before paying I asked if a certain feature was available on their pro plan and their support said yes. After buying a 6-month subscription (the minimum) I find it was a lie, so I either need a workaround or a refund. It's been almost a week and I haven't been able to get them to handle it. Now it's like they're ghosting me - no replies to my support requests on twitter or email. Pros Supports IMAP, 2FA, good support for multiple domains. Cons Does not support a "copy to folder" filter. Review Source R Reviewer Homomorphic Encryption Cryptographer Used the software for: Less than 1 year ### " Zero Access to User Data" November 8, 2022 5.0 Pros It offers end-to-end encryption based on OpenPGP, which guarantees that messages between the user and the recipient cannot be read by anyone else. This is very important. With its end-to-end encryption feature, your emails become more secure. Also, it has a user-friendly interface. Cons Pricing system could be a little better. Other than that there is no problem. Review Source SR Stéphane R. Project Manager Used the software for: Less than 1 year ### "practical and effective" November 15, 2019 5.0 I like the idea of a service at the antipodes of the gothestones without mercy for our personal data. Pros Simplicity, features, security, flexibility Cons Need to take a paid subscription for more efficiency Review Source R Reviewer Used the software for: Less than 1 year ### "Fantastic!" May 17, 2017 5.0 I've been a Mailfence customer for about 6 months now and I love it. The service and support are top notch. They offer all the features one could want in an email service and even a few unexpected features. Pros 1\. Great tech support. 2. Excellent value for the money. 3. Easy to use. Cons 1\. The Activesync support can be spotty. My contacts disappear from my mobile device every now and then but it may be the device and not the service. Review Source R Reviewer Chinesiologo Used the software for: Less than 1 year ### "Un buon inizio " November 16, 2022 4.0 Pros Utilizzo questo Software da poco tempo per alcune piccole comunicazioni la crittografia end-to-end da qualche sicurezza in più rispetto ai competitors. Cons Non esiste ancora nessuna app di tale software ne per IOs ne per Android. Review Source R Reviewer Architecte Used the software for: Less than 1 year ### "Simple mais puissant" December 15, 2020 5.0 Je suis contente d'avoir trouvé un fournisseur éthique, sécurisé et très user-friendly, qui est fiable et respecte tous les standards. Pros L'interface est confortable, simple et intuitive, et la synchronisation client est très efficace. Rien à dire, je suis très satisfaite. Cons Certaines fonctions sont encore en développement - mais l'équipe de support est là pour combler les rares manques. Review Source R Reviewer Graduate Student, Journalist Used the software for: Less than 1 year ### "Mailfence" December 3, 2018 5.0 Pros Excellent, secure and safe. It really gives me peace of mind Cons honestly, the only thing I didn't like was that I have to connect to the internet to use it, which is the same thing I don't like about any email Review Source R Reviewer Used the software for: Less than 1 year ### "New encrypted email player w great support. " May 17, 2017 5.0 Am very positive about support. Got answers within the hour. They seem to deliver on encryption promise. At first sight I have the impression this is a new player in this market to be reckoned with. Review Source R Reviewer N/A Used the software for: Less than 1 year ### "I spent money for a service. Needless to say, I did not get it." March 26, 2018 1.0 I learned not to use your company Sounded legitimate and so I tried it. I am disappointed in the lack of performance. I had 5 other jobs that won't get done Cons It is called stealing.... I don't like thieves. Why take my money if you can't do the job. Had 5 more jobs, not getting done. 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