# Page 2 | ReviewInc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ReviewInc the right Customer Experience solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141023/ReviewInc/reviews --- ReviewInc 4.8 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ReviewInc ## Showing most helpful reviews Showing 26-35 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Josh K. VP Marketing & Sales Marketing and Advertising Used the software for: 2+ years ### "Wonderful Company to work with, excellent customer service, very professional in every aspect. " May 25, 2017 5.0 More Business Pros There is very little maintenance with this program, it's on auto pilot. The team is constantly striving to improve the functionality and usability. Also its intuitive and easy to use. Cons They frequently make upgrades, which is contradictory to my previous statement, but every time they do we have to take the time to learn all the new improvements Review Source AT Aaron T. Reviews and Local Search Manager Marketing and Advertising Used the software for: 2+ years ### "Review collection made easy!" February 6, 2020 5.0 Excellent experience, support is top notch! Pros The reporting features are amazing, customization features are awesome! Cons Took me some time to fully grasp, but eventually I got it. Review Source MM Matt M. Litigation Support Specialist Legal Services Used the software for: Less than 6 months ### "Best review management software!" January 6, 2021 5.0 Working with has been a pleasure since day 1. Their support and engagement teams are always helpful and very responsive. No question is ever too big or too small, and they don't ever make you feel like you're a hassle to them. Plus the technology is awesome and really works. Our client's have been thrilled with the product and the ease of use, and in just a couple of months, they have been witnessing the positive reviews come pouring in. Special thanks to \[SENSITIVE CONTENT HIDDEN\] who have been true professionals and a pleasure to work with. Pros It is user-friendly and easy to manage. We work with client's who own multiple businesses with multiple locations, so it has been extremely helpful that they all can be managed in one place. Plus, the software is fully customizable with plenty of filter options to get the info that we want. Cons I have yet to come across anything I do not like about this software. Review Source MB Mike B. QA and Support Marketing and Advertising Used the software for: 6-12 months ### "7 out of 10" February 6, 2020 4.0 I spoke with at least 5 Google Review pointed teams/systems before settling on . It's easily the best one out there. But I'm not running around raving about it yet. Also, I was hoping of making use of the Local Biz Grader, but that's not really my role on our team. I'd like for this system to be used/addressed to a different department here, rather than showing me how to use it. Also, my sales guy and I think my account manager have left (I'm not sure, no one told me). So that's concerning. Pros 1\. The eagerness of the support team to make the system better. 2. The dashboard. 3. The cost. Cons 1\. Communication from the Team. In the past it's been difficult for me to feel like my issues are being heard - rather my account manager would jump to what felt like a "canned response" that didn't address my issue. 2. Ease of use. I have such a hard time doing the simplest things. Like this week I needed to change the State location on a demo account and I couldn't do that myself. 3. I didn't know what Capterra was when I received this email. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Review Source DM Dave M. Customer Experience Manager Automotive Used the software for: 2+ years ### "Customer support is unmatched" September 27, 2018 5.0 We work with them as a reseller/vendor, support and communication about new products and training is fantastic. Pros Granular reporting, customer support is outstanding, Review Inc is always looking for new integrations and sources. Cons There are so many options and reports, it can get a little confusing. Review Source JS Joseph S. Owner Information Technology and Services Used the software for: 1-2 years ### "Head and above other Reputation Management software." February 6, 2020 5.0 I recommend this product to my clients and other agencies. Pros The reporting platform is one of its key strengths. They pack a lot of information in that gives you a much bigger view of your reputation. Features are easy to use and effective. Cons As an agency user, I wish the audit feature was free. Alternatives considered [Grade.us](https://www.capterra.com/p/137378/Grade-us/) Reason for choosing ReviewInc Value and price. Review Source AT Anthony T. Digital Marketing Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Amazing " February 6, 2020 5.0 Overall a great experience. Pros The update has made it easier to distinguish between different accounts Cons Reporting charts aren’t as clean as I’d like Review Source ES Elka S. Owner Insurance Used the software for: 6-12 months ### "Couldn’t be happier" August 24, 2020 5.0 Absolutely positive! I’ve already recommended to my industry peers. Pros It started with the customer service and support, which surpassed my expectations. The product itself is seamless and I have already seen growth in my company due to the positive reviews we’ve been able to capture using Review Inc. Cons None that I can think of. I’m very pleased. Review Source SL Sophia L. Director of Operations Entertainment Used the software for: 6-12 months ### "The Results Say it All" September 26, 2018 5.0 Pros Easy to use, excellent customer service, completely customizable, step by step tracking of customer responses and most of all boosted our reviews and ratings! Cons Some things were easier on the desktop version. Review Source mS megan S. Used the software for: ### "Great tool to grow and manage reviews " December 8, 2016 5.0 I love review inc as a tool to manage and grow reviews. I get notified right away of all reviews and with their software, I am able to collect a lot of reviews. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.