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CardConnect is a leading provider of payment processing and technology solutions, helping more than 65,000 organizations accept billions of dollars in card transactions each year. With our tokenization and powerful point-to-point encryption, CardConnect provides the best security measures in the payments industry. CardConnect also offers developer-friendly APIs that enable clients to integrate secure payment acceptance into proprietary or third-party applications.
Provider
Fiserv
Located In
United States
Foundation
2006
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, In Person, Webinars
Support
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
CardConnect offers simple and secure credit card payment processing for small, medium and enterprise businesses.
Content Source: CardConnect
Green rating bars show the winning product based on the average rating and number of reviews.
CardConnect Reviews
Pros
SENSITIVE CONTENT] has been a great help getting me on this product and we process a lot of cards without too much issue. We even can do WEX and Voyager payments.
CardConnect offers competitive rates and their cardpointe and copilot portals work great. There is a ton of functionality for useful reporting.
So far CardConnect has been great. Their portals is easy to use and they have clean UI.
There is minimal downtime if any at all, their HPP system is super easy and convenient for customers and subscription billing is a must have for constant month to month revenue.
Cons
I urge others to steer clear of Card Connect and to promptly report any instances of fraud perpetrated by them.
Usually, I am wonderful to deal with, but their policies are so ridiculous and unethical that I was an unfortunate pain to their employees and kept apologizing.
The contract for Cardconnect/Fiserv/cardclover/cardpointe/merchantservices is unclear, unethical, and nonconsensual.
Card connect refuse to email this persons to say they are sorting it out and refuse to email him to take responsibility for the appalling service they are giving.
"CardConnect Review "
Pros: At the Chicago Psychoanalytic Institute, we've had to implement a new educational management software and as a result, we needed to register for a merchant account that was applicable to the new software. After further review of the potential merchant accounts, CardConnect was a winner. It acted as gateway to Authorize.Net that provided the best CC processing/transaction fees compared to the other merchants and offers a number of services that benefits the Institute. Overall, the best feature about this software is their customer service from all sides. We were given incredible support through the whole process from the application to going live. The response time was amazing and made it their priority to resolve any issues that you may have as soon as possible.
Cons: The only con that I had experienced thus far is that transactions processed online, through our management software, the funding details of the transaction is quite limited when reviewing it on their website; thus, making it quite difficult to record the payment in Quickbooks since the payment needs to be recorded by Customer.
"Integrates Well"
Overall: So far it has worked quite well, we have only had a few hiccups along the way.
Pros: This software works well with our Estimating/Invoicing software, Aspire, making it a simple conversion.
Cons: It takes a long time for our issues to be resolved--customer service is pretty slow. Even calling you will wait on hold for an hour.
"DO NOT DO BUSINESS"
Overall: HOrrible customer service. No one wants to help with anything. Just transfer you to another person so your on hold for hours at a time
Pros: fast deposits but that is literally the only good I can say
Cons: Had fraud happen on my account and they refunded barely any of my money, then refused to help me anymore. Now are refusing to even cancel my account.
"Easy set up and integrated seamlessly"
Pros: The set up was easy and integrated seamlessly.
Cons: The tap feature has only worked twice since we've gotten it.
"Necessary"
Overall: I love how it helps us streamline event payments across all our properties, however, its been a nightmare for us to setup for each property.
Pros: I like how useful card connect is when we have business that we execute at 4 different properties in San Francisco and allows us to require full payments which allows us to run low risk for events that may have previously had an event balance.
Cons: It has a been a nightmare to setup with each of our businesses. We are currently going on three months and still waiting to launch our cc payments for one of our venues. Communication isnt the best.