--- title: "CardConnect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CardConnect Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/141024/CardConnect/" page_type: "product" language: "en" --- # CardConnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CardConnect ## What is CardConnect? CardConnect is a leading provider of payment processing and technology solutions, helping more than 65,000 organizations accept billions of dollars in card transactions each year. With our tokenization and powerful point-to-point encryption, CardConnect provides the best security measures in the payments industry. CardConnect also offers developer-friendly APIs that enable clients to integrate secure payment acceptance into proprietary or third-party applications. ## What is CardConnect used for? [Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 69% Neutral 4% Negative 27% Starting price $0.01 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CardConnect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fiserv.com&name=CardConnect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CardConnect 3.6 (51) VS. [4.6 (3,365)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price $0.01 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (51) Ease Of Use 4.5 (26,549) Value For Money 3.4 (50) Value For Money 4.3 (20,393) Customer Service 3.2 (50) Customer Service 4.2 (20,650) ## CardConnect alternatives [4.7 (3,647)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,571)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141024/CardConnect/alternatives/) ## FAQs about CardConnect Overview ### Which roles and teams benefit most from CardConnect? CardConnect is most used by business owners, executives, and office or practice managers who oversee payment operations and daily administration. Finance and customer-facing teams use it to process transactions, reconcile accounts, and support billing, while healthcare, hospitality, and service administrators rely on it to streamline front-desk payments and improve cash flow. Answer based on 51 reviews Overview ### What company size and industries is CardConnect built for? CardConnect is built primarily for small businesses, which account for 100% of reviewers, with veterinary leading at 15%. It also serves health, wellness and fitness and construction businesses, each at 9%. Its core fit is straightforward payment processing, which represents 100% of reported use cases. Answer based on 51 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of CardConnect? CardConnect includes core payment tools such as debit and credit card processing, online payments, in-person payments, recurring billing, and payment gateway integration. Differentiating features include CardPointe and CoPilot portals for transaction history and reporting, plus account access controls, tokenization, and API integrations with invoicing, EMR, and reservation systems. Answer based on 29 reviews Overview ### How good are CardConnect merchant services? CardConnect supports standard merchant services with online payments, subscription billing, gateways, and software integrations. Many service businesses and multi-location teams find processing reliable and onboarding workable, but some merchants report account holds, delayed deposits, unclear contract terms, cancellation disputes, and inconsistent support when issues need fast resolution. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does CardConnect integrate with? CardConnect integrates with 5 third-party tools and platforms: CardPointe, BluePay, CoPilot Professional, Tripleseat, HelloNote, and Rosy. It connects payment processing workflows with practice, EMR, and hospitality platforms, including CardPointe and Tripleseat, while also supporting BluePay and CoPilot Professional from its official catalog. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does CardConnect offer? CardConnect provides in person training, webinars, and documentation to help teams get started. In person training supports direct instruction, webinars offer live online guidance, and documentation gives written reference material for setup and ongoing use. Getting Started and Support ### What customer support options does CardConnect offer, and how do users rate the experience? CardConnect offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some describe staff as knowledgeable, helpful, and quick to resolve issues, while many others report slow responses, long hold times, inconsistent troubleshooting, and difficulty closing open tickets. Answer based on 29 reviews Features and Usability ### Is CardConnect easy to use for credit card processing? CardConnect handles everyday credit card processing well for many small businesses, especially once setup is complete. Teams like its virtual terminal, portal access, integrations, refunds, and manual entry options, but setup can be slow, fees and statements can feel unclear, and support or account holds create frustration for some merchants. Answer based on 19 reviews Features and Usability ### How well does CardConnect handle reporting? CardConnect offers useful reporting for daily operations, live account checks, batch totals, and bookkeeping. Many small business owners and office teams find reports easy to access through CardPointe and related portals, though some users find the website confusing, historical lookup clunky, and the reporting interface harder to learn than expected. Answer based on 14 reviews ## Features AI summary Based on 17,379 Payment Processing reviews Capterra reviewers point to these as the top priorities when choosing payment processing software: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Debit/Credit Card Processing** (**52%**) CardConnect supports all three features buyers rate most important: **Data Security**, **Online Payments**, and **Debit/Credit Card Processing**. Combined, these capabilities help businesses protect payment information, accept payments through digital channels, and process card transactions reliably, allowing teams to manage transactions with more confidence and serve customers more efficiently. Data Security 3.4 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Online Payments 3.2 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Accept and process online payment transactions Debit/Credit Card Processing 3.3 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Mobile Payments 2.7 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Payment Fraud Prevention 3.1 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. In-Person Payments 3.2 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee CardConnect 13 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - API: Application programming interface that allows for integration with other systems/databases - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Electronic Signature: Digitally sign online documents - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Mobile Payments: Clients can submit payments via mobile devices - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Payments: Accept and process online payment transactions - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 3.7 (51) 3.7 Based on 51 reviews ## Pricing Value for money 3.4 (50) Basic $0.01 Per Feature, Value for money 3.4 (50) 3.4 Based on 50 reviews ## Integrations [ CardPointe](https://www.capterra.com/p/207548/CardPointe/)[ CoPilot Professional](https://www.capterra.com/p/201387/CoPilot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (50) 3.2 Based on 50 reviews ## User reviews Overall rating 3.6 Based on 51 reviews Filter by rating 5(23) 4(12) 3(2) 2(1) 1(13) Mentioned topic Sorted by most recent KH Kirstin H. Customer service Veterinary ### "Great product for a busy business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2025 Overall i have had a very pleasant experience. Its quick, convenient and generally hassle free. 10/10 Pros Honeslty? I love the little chime it makes when i complete a transaction. Its also very quick! The tap pay is almost instant. Cons It doesnt register a finger very well when trying to sign. I also have issues with the printer in the back of it getting jammed easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alisa S. Practice Manager Veterinary ### "CardConnect review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2025 My overall experience with CardConnect has been good and the agents that they have working for them are friendly and helpful. Pros What I like most about CardConnect is how quick and easy it is to use. The platform is straightforward, user-friendly, and simple to navigate. Cons What I like the least is that the terminals seem to malfunction a lot. But since we started using them almost 2 years ago, it has gotten better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tommy H. Owner Construction ### "Find anyone else if you can" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 31, 2025 I had a medical emergency that cause me to be out of commission for several months. I have run $100s of thousands of dollars through their system and they were unwilling to consider refunding me the $600+ dollars in fees for not using their system while I was down. I was and actually still am a customer for 6 years. I’m trying to navigate the scam they have setup to keep you from being able to cancel. Pros I used them for 6 years because the were connected with my CRM Cons Customer service- the system is designed to give you the run around. No one can help with anything. It’s always someone else you need to talk to or something you need to do. The make canceling very difficult on purpose to make you pay fees they charge for not using their service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Royte A. where we value your investment Automotive ### "card connect a system for entrepreneurship " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2025 In general, the service and its payment processing platform are perfect. I think it is a very good alternative for small and large entrepreneurs since your system and finances are secure. Pros It is an easy platform to manage your transactions and see the history of each one of them, also the service provided is something to be admired, good customer service and above all experts with the merchants. Cons In general, the entire service is excellent. I think that the response time to any type of request could be improved, since the process is usually slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Dr Paul E R. Doctor Alternative Medicine ### "Bad company to deal with! Shame on them." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2024 I would rather have a root canal. The mocked me and said that they were sorry that their employees didn't give me the proper instruction on how to cancel a subscription that had no transactions on it. Pros Worked like other companies when I used them nothing special. Cons They will say "I will cancel you on the phone" but they don't tell you that you have to email them at cancel@cardconnect.com with your detailed info requesting to cancel your subscription. It took me three phone calls to cancel it to find it out! Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reasons for choosing CardConnect I moved from Cardconnect to Square because these people are unethical. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Brooke H. Owner Health, Wellness and Fitness ### "DO NOT DO BUSINESS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 30, 2024 HOrrible customer service. No one wants to help with anything. Just transfer you to another person so your on hold for hours at a time Pros fast deposits but that is literally the only good I can say Cons Had fraud happen on my account and they refunded barely any of my money, then refused to help me anymore. Now are refusing to even cancel my account. Alternatives considered [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Reasons for choosing CardConnect thought they would be good but the customer service was GOD AWFUL! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Ryan L. CEO Retail ### "No protection" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2024 Go with square they protect their customers. Pros was supposed to be low card fees and easy to integrate into DMS Cons Did a $300 repair, 4 months later they return the money to customer because the customer says they believe they were over charged for the repair...they were fine with it 4 months ago when they came in took their unit signed and swiped. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) they were supposed to be cheaper and have protection from customers scamming small businesses, their fees were higher than they said and they have no customer protection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Meg J. Hospital Administrator Veterinary ### "Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2024 Cardconnect is easy to use and integrates with our software. Pros That it integrates easily with Daysmart Vet Cons Of course the fees are hard to take but understandable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Charlotte F. Office Manager Veterinary ### "Simple integrated payment system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2024 Our overall experience is decent I'd say Pros It's integrated with our medical record software for ease of use Cons returns and refunds are quite difficult Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) We switched to have an integrated system Reasons for choosing CardConnect We chose CardConnect because it's integrated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Michael P. Owner Media Production ### "The Card Connect are fraud" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 18, 2024 Card Connect has been consistently debiting funds from my bank account since January 2022 without my authorization. Each month, they impose varying fees under the guise of being my designated Merchant Processor. They claim that my business engaged with their sales associate, Ignite Sales Group. However, I want to emphatically state that I never consented to any offer from them, nor did I enter into any form of agreement. Shockingly, they somehow gained access to my bank credentials and proceeded to siphon money from my account without providing any invoices or statements. The total extent of their unauthorized charges exceeds $1500. Attempts to resolve this issue with Card Connect have proven futile. Their customer service system is designed to deflect accountability, with all calls being rerouted to India. After enduring hours of fruitless conversation, no satisfactory resolution is reached. It is abundantly clear that Card Connect and its associates are engaged in fraudulent practices and must be subject to a thorough investigation. I have no doubt that numerous small businesses have fallen victim to similar deceptive tactics, resulting in significant financial losses. I urge others to steer clear of Card Connect and to promptly report any instances of fraud perpetrated by them. Cons None , nothing, zero, they are fraud 100% Switched from [Albacross](https://www.capterra.com/p/167503/Albacross-Website-Tracking/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141024/CardConnect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal vs CardConnect](https://www.capterra.com/compare/141024-207944/CardConnect-vs-PayPal)[Venmo vs CardConnect](https://www.capterra.com/compare/141024-222572/CardConnect-vs-Venmo-) [Stripe vs CardConnect](https://www.capterra.com/compare/123889-141024/Stripe-vs-CardConnect)