--- title: "CardConnect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CardConnect Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/141024/CardConnect/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CardConnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CardConnect ## What is CardConnect? CardConnect is a leading provider of payment processing and technology solutions, helping more than 65,000 organizations accept billions of dollars in card transactions each year. With our tokenization and powerful point-to-point encryption, CardConnect provides the best security measures in the payments industry. CardConnect also offers developer-friendly APIs that enable clients to integrate secure payment acceptance into proprietary or third-party applications. ## What is CardConnect used for? [Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 69% Neutral 4% Negative 27% Starting price $0.01 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CardConnect?[Manage this product listing](https://www.g2.com/products/cardconnect/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CardConnect 3.6 (51) VS. [4.6 (3,392)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price $0.01 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (51) Ease Of Use 4.5 (26,808) Value For Money 3.4 (50) Value For Money 4.3 (20,625) Customer Service 3.2 (50) Customer Service 4.2 (20,883) ## CardConnect alternatives [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,830)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [View all alternatives](https://www.capterra.com/p/141024/CardConnect/alternatives/) ## FAQs about CardConnect Overview ### Which roles and teams benefit most from CardConnect? CardConnect is most used by business owners, executives, and office or practice managers who need to accept payments, manage transactions, and oversee day-to-day revenue. Healthcare, wellness, salon, and veterinary providers use it for client billing, while accounting coordinators and technical or project teams support payment administration and operational reporting. Answer based on 51 reviews Overview ### What company size and industries is CardConnect built for? CardConnect is built for small businesses, which represent 100% of reviewers, while supporting medium and enterprise businesses. Its reviewer base is most common in veterinary practices (15%), followed by retail and construction companies (9% each). The primary use case is payment processing, reported by 100% of reviewers. Answer based on 51 reviews Features and Usability ### What are the key features of CardConnect? CardConnect includes payment processing for debit and credit cards, ACH, online, mobile, and in-person payments. Core features include recurring/subscription billing, a payment gateway API, and reporting that shows transaction history, batch totals, fees, and revenue. Data security and payment fraud prevention support secure stored payment information. Answer based on 29 reviews Overview ### Is CardConnect a good payment processing solution? CardConnect supports everyday card processing with virtual terminal tools, account controls, refunds, and software integrations. Small businesses value its flexible payment options and portal access, but experiences vary with setup, account changes, fee clarity, and support responsiveness. Businesses handling unusual transaction volumes should clarify risk policies and billing terms before signing up. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does CardConnect integrate with? CardConnect integrates with CardPointe and CoPilot Professional. These native connections support payment processing workflows within CardConnect’s ecosystem and cover the core platforms listed in the official catalog. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does CardConnect offer? CardConnect provides in-person training, webinars, and documentation to help teams get started. In-person sessions support direct guided setup, webinars offer live online instruction, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does CardConnect offer, and how do users rate the experience? CardConnect offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users report mixed support experiences: some describe knowledgeable, helpful teams and fast issue resolution, while others cite slow responses, lengthy phone holds, inconsistent troubleshooting, ticket follow-through problems, and difficulty resolving account or setup concerns. Answer based on 29 reviews Features and Usability ### How good are CardConnect's reporting tools? CardConnect provides useful payment reporting for transaction reviews, batch totals, live account activity, reconciliation, and bookkeeping. Many business teams find reports accessible and helpful for tracking card revenue and refunds. However, some users find the online reporting portal confusing or difficult to navigate, especially when searching historical charges. Answer based on 14 reviews Features and Usability ### How reliable are CardConnect merchant services? CardConnect delivers merchant services with payment gateway options, subscription billing, hosted payment pages, and integrations for business software. Many merchants find daily processing reliable and onboarding helpful, while others report concerns about account holds, contract terms, pricing, cancellation charges, and support escalation. Businesses should confirm limits, fees, and service contacts in writing. Answer based on 13 reviews ## Features AI summary Based on 17,640 Payment Processing reviews Capterra reviewers highlight these as the features buyers care about most when choosing payment processing software: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) CardConnect supports **Data Security** and **Online Payments**, giving businesses a way to protect transaction data and accept payments through digital channels. However, it does not include **Mobile Access**. Instead, it offers other highly rated capabilities, including **Payment Fraud Prevention** (**56%**), **Debit/Credit Card Processing** (**52%**), and **Mobile Payments** (**49%**), which help businesses reduce payment risk, process card transactions efficiently, and accept payments on the go, allowing teams to manage transactions with more confidence and flexibility. Data Security 3.4 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Online Payments 3.2 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Accept and process online payment transactions Payment Fraud Prevention 3.1 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Debit/Credit Card Processing 3.3 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Mobile Payments 2.7 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices In-Person Payments 3.2 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee CardConnect 13 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - API: Application programming interface that allows for integration with other systems/databases - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Electronic Signature: Digitally sign online documents - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Mobile Payments: Clients can submit payments via mobile devices - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Payments: Accept and process online payment transactions - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 3.7 (51) 3.7 Based on 51 reviews ## Pricing Value for money 3.4 (50) Basic $0.01 Per Feature, Value for money 3.4 (50) 3.4 Based on 50 reviews ## Integrations [ CardPointe](https://www.capterra.com/p/207548/CardPointe/)[ Trimble CoPilot](https://www.capterra.com/p/201387/CoPilot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (50) 3.2 Based on 50 reviews ## User reviews Overall rating 3.6 Based on 51 reviews Filter by rating Counts reflect reviews available in this feed. 5(23) 4(12) 3(2) 2(1) 1(13) Mentioned topic Recent reviews first, then most helpful WW where we value your investment where we value your investment Used the software for: 1-3 years ### "card connect a system for entrepreneurship " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 In general, the service and its payment processing platform are perfect. I think it is a very good alternative for small and large entrepreneurs since your system and finances are secure. Pros It is an easy platform to manage your transactions and see the history of each one of them, also the service provided is something to be admired, good customer service and above all experts with the merchants. Cons In general, the entire service is excellent. I think that the response time to any type of request could be improved, since the process is usually slow. MA Manager Manager Used the software for: 3-5 years ### "Easy set up and integrated seamlessly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 Pros The set up was easy and integrated seamlessly. Cons The tap feature has only worked twice since we've gotten it. OW Owner Owner Used the software for: 3-5 years ### "Find anyone else if you can" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2025 I had a medical emergency that cause me to be out of commission for several months. I have run $100s of thousands of dollars through their system and they were unwilling to consider refunding me the $600+ dollars in fees for not using their system while I was down. I was and actually still am a customer for 6 years. I’m trying to navigate the scam they have setup to keep you from being able to cancel. Pros I used them for 6 years because the were connected with my CRM Cons Customer service- the system is designed to give you the run around. No one can help with anything. It’s always someone else you need to talk to or something you need to do. The make canceling very difficult on purpose to make you pay fees they charge for not using their service. Alisa S. Practice Manager Used the software for: 1-3 years ### "CardConnect review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2025 My overall experience with CardConnect has been good and the agents that they have working for them are friendly and helpful. Pros What I like most about CardConnect is how quick and easy it is to use. The platform is straightforward, user-friendly, and simple to navigate. Cons What I like the least is that the terminals seem to malfunction a lot. But since we started using them almost 2 years ago, it has gotten better. CS Customer service Customer service Used the software for: Less than 1 year ### "Great product for a busy business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2025 Overall i have had a very pleasant experience. Its quick, convenient and generally hassle free. 10/10 Pros Honeslty? I love the little chime it makes when i complete a transaction. Its also very quick! The tap pay is almost instant. Cons It doesnt register a finger very well when trying to sign. I also have issues with the printer in the back of it getting jammed easily. DO Doctor Doctor Used the software for: 3-5 years ### "Bad company to deal with! Shame on them." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2024 I would rather have a root canal. The mocked me and said that they were sorry that their employees didn't give me the proper instruction on how to cancel a subscription that had no transactions on it. Pros Worked like other companies when I used them nothing special. Cons They will say "I will cancel you on the phone" but they don't tell you that you have to email them at cancel@cardconnect.com with your detailed info requesting to cancel your subscription. It took me three phone calls to cancel it to find it out! CE CEO CEO Used the software for: Less than 1 year ### "No protection" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 18, 2024 Go with square they protect their customers. Pros was supposed to be low card fees and easy to integrate into DMS Cons Did a $300 repair, 4 months later they return the money to customer because the customer says they believe they were over charged for the repair...they were fine with it 4 months ago when they came in took their unit signed and swiped. PT Physical therapist Physical therapist Used the software for: Less than 1 year ### "Not good for brand new business owners due to minimum payment requirements" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 7, 2022 Overall, our experience was mediocre. The extra fees ended up turning us off to the service even though it was well integrated with our other systems that we use in our business. Pros It was relatively easy to use and integrated with our EMR system, so it made it easy to reconcile patient accounts. Cons We had to key in credit cards and there was a monthly minimum that you had to meet. Many of our clients pay through packages, so they did not make payments monthly. A lot of our clients also pay by check. So we had a few months where we did not meet their monthly minimum. We were assessed extra fees a lot on top of their processing fees and the invoices were very confusing to read in order to determine where the charges came from. There was not a good explanation, so we ultimately stopped using this software in favor of Square. OW Owner Owner Used the software for: 1-3 years ### "DO NOT DO BUSINESS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 8, 2024 HOrrible customer service. No one wants to help with anything. Just transfer you to another person so your on hold for hours at a time Pros fast deposits but that is literally the only good I can say Cons Had fraud happen on my account and they refunded barely any of my money, then refused to help me anymore. Now are refusing to even cancel my account. MM Managing Member Managing Member Used the software for: Less than 1 year ### "Scammers, beware of deceptive pricing" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 14, 2019 They are scammers. The representative is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn't show anything in that space. Fair enough, 7-9 months later, customers don't want to switch payments from PayPal to a different company. So I have no option but to cancel the plan which I emailed her to cancel without ETF as we agreed. She processed the cancellation, next statement I received the charge of $750 Early Cancellation fee. I called CSR out of panic, I didn't realize initially that she was in West Coast, so I called an early hour, as soon as I realized I hung up and called after 9 am PST. I called her twice and left her a voice message to please return the call. Pros Tech support was flexible and they were more than willing to work and resolve the issues. Cons We had to ask them for every feature to be activated through and was not user friendly. We couldn't do things ourselves [View all Reviews](https://www.capterra.com/p/141024/CardConnect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal Payments vs CardConnect](https://www.capterra.com/compare/141024-207944/CardConnect-vs-PayPal)[Venmo vs CardConnect](https://www.capterra.com/compare/141024-222572/CardConnect-vs-Venmo-) [Stripe Payments vs CardConnect](https://www.capterra.com/compare/123889-141024/Stripe-vs-CardConnect)