Fleetmatics WORK

3 / 5 73 reviews

Who Uses This Software?

More than 20,000 businesses, just like yours, use Fleetmatics for key insight and better control over their daily operations. They want to run a better business and get control of their back office.


Average Ratings

73 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Fleetmatics WORK
  • www.fleetmatics.com.au/
  • Founded 2008
  • United States

About Fleetmatics WORK

Fleetmatics WORK business and job management platform helps companies like yours get the most out of their employees. - Recurring & Emergency Job Scheduling - Positive Cashflow through Batch & Immediate Invoicing - Onsite Job Visibility & Log Billable Hours - Enable & Maintain Compliance, Safety & OH&S "Since using Fleetmatics WORK we've seen a big rise in customer satisfaction..which has created extra jobs and thus, more revenue." Coolro Air


Fleetmatics WORK Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Fleetmatics WORK Reviews Recently Reviewed!

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Nov 17, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Pros: Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Cons: Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Cheap program, but you get what you pay for.

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The program is fairly straight forward, and easy to use. Booking calls is easy, once you have the clients already in the system.

Cons: Being very simple, it can be kinda clunky. It is hard to look up the history of a client, when you are already in the middle of booking a call. You have to exit the scheduler, and open up each call to see what was performed on each visit. It can be very cumbersome, when you are on the phone with a client and just trying to figure out how to proceed. We find the program fairly slow to load clients and work history, and there isn't an easy way to combine duplicates in clients or calls. When we notified Fleetmatics that we were cancelling our services and moving to another company that had a more full billing program, they started nickle and diming us. It was like they were trying to screw us for any extra money they could get out of us.

Fleetmatics overpromises and under-delivers

Nov 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If you access everything from the admin side it works fine, but since most companies don't want technicians having full access that doesn't work. There is an app for the technicians, but it has very low functionality. It's constantly locking up and kicking the tech's out of their work orders. Its supposed to work on iPhone's and iPads, but I don't even allow the tech's to use it on their iPads anymore since the app never works.

Cons: Too glitchy, app locks up constantly, tech's have to close and restart app, they are constantly re-entering information because of the glitches. Tech's can't review customer and equipment history unless they open a work order. Time tracking is a headache to try and figure out, there is not a report that pulls time associated to "Job Cards" with the pauses figured in, its just reports the whole time the card has been open.

Fleetmatics work needs work

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to find your way around. It seemed like a good price at the time I signed up - there's a reason for that!

Cons: You receive part of a purchase order, but you can't show this on the system. You can either receive an item or not. You can't get around this by adding two lines of the same item as it just overwrites the first entry.

No existent customer service

Nov 06, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If DOT logs weren't mandated by the government THESE GUYS WOULDN'T SURVIVE.

Pros: They were great when they wanted my business. My office and cell phone rang off the hook. We teleconferenced and demo'd product. Pre-DOT logging mandate.

Cons: Now that I use them and need assistance my rep never returns calls. His voicemail actually say's "I will return your call at MY earliest convenience." Not as soon as possible or by end of day or by next business day. Just when its convenient!

Really bad Joke!

Oct 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have had one of the worst experiences of my business life with this company. Every vehicle they installed a gps unit on, started having major issues. I have reached out to them to get this resolved, but no one answers their phone or returns my calls. More than 1 month later and several different installers and the problems continue with the company telling me to take it to a mechanic to get the issues fixed and they will reimburse me. They have installers who are not in any way qualified to install these units and they leave the customer with the problem of getting the vehicles fixed. I have never had such a bad experience with a company. I am waiting for the camera crew to pop out and tell me it was just a horrible practical joke. I can say without a doubt, this company only cares about its large customers. Any company with 5-10 vehicles doesn't warrant good customer service. I had them remove all the units yesterday and now I have to get all of my vehicles fixed. If you dont have 50 or more vehicles, Fleetmatics and verizon will not give you any support or customer service and leave you with holding the bag of problems they created.

Pros: .

Cons: I wish I could say there are some. Dealing with this company has been a nightmare. I have never had such a bad experience with a company. How can a national company have such poor customer service. Horrible customer service. Installers who do not know what they are doing. They completely screwed up my vehicles and left me holding the bag to get them fixed. Offering to remimburse me.

Signed up hoping to get a handle on estimating, scheduling, dispatching and invoicing all in one.

Oct 03, 2017
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The concept is good. They try to do what service providers need. Set up people try very hard to make the bad software do what you need it to do. Unfortunately they cannot fix underlying flaws in the program.

Cons: Software is obviously written by programmers who have no real world experience with service businesses. Not intuitive, slow and clunky. Other than creating jobs the work flow is awkward.
Many simple functions missing or if they exist do not make sense in the real world.

Overall: Helps track jobs, quotes and invoices.

Hopeless customer support and pathetic response from the accounts department

Sep 21, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Customer Support, Account Management and Billing do not seem to talk with each other and do not seem to want to rectify issues. I call the Accounts phone number and have yet to have anyone actually answer the phone. I leave a specific message with a request to return my call, and in the 16 months of doing this I have yet to receive a call back. Not a great way to run a business.

Pros: We are not using it anymore for complex tasks. It can handle simple jobs with fix pricing and sub-contractor costs.

Cons: Customer support is minimal. Accounts Department response and care factor is ZERO. No responses come from the billing side of the business despite regular requests and simple requests. No-one wants to solve problems.

Yes it works

Sep 11, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Need to be updated for growing companies

Pros: Yes it works covers all the basics any start company would need , service help works general quite quickly

Cons: Limited in its expanding ability for a growing company You get the standard features no options for setting repeat contracts in a decent system

limited but it works

Aug 08, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: reasonable priced

Pros: easy to navigate around the pages quite quick to log jobs just a few clicks only a few screens to work with

Cons: not able to schedule daily jobs easily on scheduler does not show the day unable to log contracts

Useless software, broken promises

Jul 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don't call them on the phone. Cancelations are only binding if you email them.

Cons: We tried to cancel for an entire year. They tell you it's canceled then keep charging you. Then they say there is no email history of complaints. If you try to cancel the phone it means nothing. The program runs like it's in beta testing. You have to learn special tricks to keep from logging out every time you put your phone in your pocket.

Fleetmatics is the essential toolkit for the large sized fleet

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Note that I only did a walkthrough demo.

Pros: It has several features. You can cover all your scheduling as well as your billing and time & attendance.

Cons: Pricing is higher than competitors. It also required an annual subscription that didn't suit seasonal business.

Poor service

May 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Good software but support and customer service is very poor.

Pros: The software is standard for the industry. Both detailed and summary reports are good.

Cons: Service from support staff and management is poor. Pricing is high and not good value.

The system can't do what we were told it can do by the slaes team

May 09, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The scheduler is nice, the app looks good. The system is very limited in what the system it can actually do.

Cons: The sales team are misleading, they claim the system is fully customizable to your needs. In fact, everyone uses the same platform, the only customization is the ability to add your logo and your customers. If the job has multiple people working on it, you gave to create a work order for each person working on the job. This is very redundant and a huge waster of time. The system needs vats improvement. The system is basically good for use by a delivery service. It is not good for any type of service business. If you are a contractor wanting to use this software and app, STAY AWAY! It is huge waste of time.

I have been trying for four months now to get this product to sync with quickbooks and I am still having problems

May 03, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Ease for technicians. ability to keep track of invoicing on there website. Ease of generating reports

Cons: Ability to constantly sync with QuickBooks. Follow-up from tech support on problems and solutions.

Inefficient

Apr 21, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that I am able to dispatch my technicians. I like that they receive a text message that I can customize. I like that there is a map view.

Cons: My techs all speak Spanish and the system had too many "windows". I would be best if the information was provided all on the screen that was pulled up. Instead, I had to teach them what each thing meant and many times, it still was hard for them to find it. The photos take too long to upload. Instead of saving us time, it took us longer, so many techs wouldn't use the feature which defeated the purpose of why we got it. Too expensive for only 5 users.

HVAC Comp used for 2 weeks only.

Apr 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I work in the office of a small HVAC Company and we used Fleetmatics Work for about 2 weeks before switching to a different dispatching software. Although this program was set up nicely and had a very good-looking app for our techs, it had several problems on the office's side. We also use QuickBooks Online and Fleetmatics did not sync up easily. We had to go through our entire customer base and change all sub-customers to be their own customer, which caused other problems with invoicing as well. Although it was a nice program, the problems we had with it working with QuickBooks made it unusable for us.

Pros: Great customer service, good app for techs

Cons: Does not sync well with QuickBooks

Oversold & poor organization from at their company

Mar 16, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The product was definitely oversold when we first looked at it. They make it sound like it can do whatever you need, but in reality, they try to find workarounds that end up being time consuming, or just don't fit at all with what we were trying to do. Everything in the software looks clean and polished, it's simple to do things like adding customers and creating jobs, but the process of linking service requests is complicated, the terms they use for jobs and tasks is not easy to figure out. It just is not user friendly for anyone with only basic computer skills. The smartphone app looks on the outside like it would be very useful, but it doesn't have even half the functions of the software on the computer and some important functionality is completely missing from the smartphone app. Once we reached the point where we realized it didn't work for our employees needs, the customer service reps appeared to "lose" E-mails, they don't communicate with other departments and their accounts payable department is disorganized and slow to respond. We've just had an all around poor experience with the software and a terrible experience with the company.

Pros: It looks pretty and they're willing to spend as much time with you as you like when implementing the software to explain how everything works.

Cons: The software doesn't have any flex room to adapt to people's needs. You would need to tailor your company to exactly function alongside the software limitations.

Fleetmatics helps reduce costs and increase revenue

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have utilized Fleetmatics in a number of ways - first is to minimize drive times for our technicians by 'grouping' calls and determining which technician is closest to a customer site. This is very critical when emergency calls occur during the normal day. It also helps reduce fuel costs as we can monitor the speed in which the various vehicles are traveling and take corrective action on inefficient fuel use.

Pros: Easy to use

Very good software program

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: A good program to use. Great functionality. Good all in one program. We use it a lot.

Fleetmatics Work

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using Fleetmatics Work for the past year. I am pleased with its functionality but wish the customer support was more helpful.

Pros: Tracking of projects, sync with Quickbooks for invoices and payments.

Cons: I wish I could cater the program more to our Company's needs.

Recommendations to other buyers: Use the trial period to work with the programmers and make sure it meets your needs and can be catered to your Company.

Customer Service is absolutely horrible

Feb 07, 2017
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Been with Fleetmatics for 5 years now and every year there is always something that changes. It goes from the rates doubling to the change of account reps. You never have anyone to talk to and they always have to call you back and you are lucky to hear from them for a couple days. The customer service part absolutely is the worst I've seen in any company. We've been in business for 50 years and this is by far the worst company we have ever been partnered with. Would not recommend them to anyone. And to top it off, I had canceled my account last year and still get charged everytime units are up and never get my account rep to answer or return my call. DO NOT SIGN THE DOTTED LINE FOR THIS COMPANY. There are so many hidden fees.

Pros: Units seem to be reliable.

Cons: Customer Service and account reps.

Recommendations to other buyers: Look elsewhere. Fleetmatics wont get done what youre wanting to do unless you want to be on the phone every month with them.

Track your employees

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: This is a great product for distributor companies. You can track your drivers and give the customer ETA's, track unloaded miles etc. Highly recommended it. The only downside is their trackers are not fully compatible with hybrid cars. Our prius was having errors after installing fleetmatic device on it.

Fleetmatics Work for my company

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have had Fleetmatics Work for 2 years now and I can say with all honesty that it's a great product for anyone that manages field personnel. It's easy to use for my guys and on the admin side, it's a great tool to run more efficiently on the billing side.

Pros: My techs can get tickets signed in the field which expedites billing to my customers which lead to running more efficiently. My techs have the ability to take photos from their IPad and upload them straight into the job. The technicians also have the ability to send the customer both the invoice and report before leaving the job site and the customers love that

Cons: I cannot run a report and separate job types to see which area of my business is doing better or worse than the rest. This is a tool I really need to run my business and I hope Fleetmatics implements soon so I do not have to look elsewhere.

Recommendations to other buyers: If you have field personnel and want to run more efficient thank this is the CRM for you.

Deceptive - Coercion - Smoke and Mirrors

Jan 08, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Comments: Like many reviews, here I experienced a great sales pitch and I qualified for a special "waive" for them to integrate my current form and customers into their system. This took way longer than expected and my one-page form, turned into a 3-page form, needless to say, I couldn't use it. When I tried the using the scheduler, I learned the many limitations it had and that I had to output a report that looked like it was programmed in the 80s. The software they claim works with this system didn't happen. After 2 months, I just found more limitations and gave up. I also saw that they do a sneaky auto-renew. When I tried to cancel, they would not let me and a year later are still bullying me. Multiple attorneys in trying to recover what they think they are owed.

Pros: Part of the UI is easy Helpful in keeping customer records

Cons: Calendar Feature - you can't see your jobs from a calendar view Report Scheduler - report output for route equired extensive formatting

Recommendations to other buyers: Run do not get "locked" into a one-year commitment. There are many cloud alternatives where you pay as you go. You will find that what the sales person tells you does not match your experience.

WORST BUSINESS EXPERIENCE EVER!

Dec 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was sold on features that they could not actually provide and then I could not cancel the contract! They will not cancel, even though you have valid complaints and do not wish to cease using them.

Pros: NONE

Cons: A Complete Rip-Off!

Recommendations to other buyers: STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Not ready for the trucking Market

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: This software is perfect for fieldworkers that do services calls or installs. It is not quite ready for the courier or trucking market. There is not a lot of flexibility in customizing the program. They can add all the extra fields you want, but they are not searchable in the system. It is really just for simple data collection. The program does work good for people in work vans out in the field doing installs, service calls, and parts replacement. The tracking software that integrates with the system works fantastic. It is a separate entity, but the two really work well together. If you are in the service industry, this software is top notch.

Recommendations to other buyers: Don't expect big customizations. When you demo the software, what you see is what you get? Things can be added in custom fields, but nothing you see in the demo can be changed or taken away.

Don't Buy This Product

Dec 05, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Fleetmatics Work is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Pros: It's online. The IT department is very polite.

Cons: Just a few: Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that. I was told I could import all of the data from my previous application. I cannot. I¿m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing. I was told this application synced seamlessly with Quickbooks. It doesn¿t. DO NOT sync it with QB if you charge sales tax. I¿ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars. Fleetmatics is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple ¿jobs¿ for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker. The phone app is not intuitive. For instance, you have to not only hit ¿save¿ but also ¿update¿ to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit ¿update¿ it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it¿s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they¿d be there when I get back to my computer. I cannot use the new version of Fleetmatics at all, because if I open a job there¿s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Recommendations to other buyers: Do not purchase this software unless you need just basic functionality and don't mind paying a high price for it. If you are thinking about purchasing it, I would push them to let you have a free trial so you can see how slow and buggy it is. Make sure you get everything they promise you it does in writing. And don't sync it to Quickbooks if you charge sales tax. It will create a nightmare.

Managing Jobs and technicians in real time

Nov 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I find the product easy to use and the job management capabilities are great. Fleetmatics also integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing / cash flow. I think it¿s an excellent system. Every system has its limitations but, that¿s to be expected. With what we use it for, Fleetmatics works very well!

Pros: I find the product easy to use and the job management capabilities are great. Fleetmatics integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing to then increase cash flow.

Cons: Possibly that we don¿t have the level of customisation that we need for our business i.e contract pricing

Recommendations to other buyers: Not particularly. We just find that with Fleetmatics we can manage our business in real time. Because the system is online it¿s especially useful when it comes to technicians working on the weekend and reducing overtime payments.

New User

Nov 18, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: I am still very new at using the product. As far as my experience, it has been user friendly.

Fleetmatics Works Review

Nov 11, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: For the past month and a half I've been working with learning the fleetmatics works software as well as fleetmatics reveal. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry. I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.

Pros: Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Cons: Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported

Recommendations to other buyers: This is great for starting out business's. If your a company that already has been well established the transitioning process can be harder than those starting off fresh. This is not something that can be transitioned withing a day or a couple of weeks. It takes time to learn but once learned it will substantially improve and increase productivity.

Fleetmatics Integrations ability

Nov 09, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Fleetmatics is useful as dots on a screen. From an operations standpoint and a fleet maintenance program, it is useless. They need to work with an on-board camera company to integrate camera systems. They need improvements on ability on the shop side of operations; ability to create and work order and PO Orders and track them through process. With Verizon buying Fleetmatics, I do not see these issues changing because Verizon is a individual service company and is not focused on business like ours.

Fleetmatics... Don't do it!

Nov 08, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Comments: Not a good experience at all, they do not stand behind their word at all, customer service leaves you with a bad taste in your mouth. All they really care about is getting you to sign up for their free trial and when it doesn't work because it really doesn't ... they give you so much run around to cancel.

Pros: None, needs a lot of improvement

Cons: Dishonest Representatives

Recommendations to other buyers: Yes, don't fall for it

Fantastic

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Everything I could have wanted and more, easy to use easy to navigate and tutorials by the handfuls. The customer service reps are great. Teams all over the country, never called and gotten a voicemail! Needless to say I'm impressed.

Pros: Versitility

Cons: Nothing I've run access to date

Recommendations to other buyers: I would call the guys at Fleetmatics, 5 stars in my opinion

PROGRAM SUCKS AND LIED TO

Oct 27, 2016
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: we had a list of questions we are required to have in a programmed. We we promised these things and we paid $300 to "test" the program and it was NOTHING that was promised.

Cons: does not do what was promised. was lied to. pressured into paying $300 for a "trial" with 30day money back. received bill for $600 AFTER cancellation 10 days into "trial". the company waited 8 days to input any data for us.

Recommendations to other buyers: DO NOT USE

Not great

Oct 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: The contracts are 3 years long, if you are not happy with service you are stuck. The product is not as functional as they make it seem. They push new programs on you and if they do not work as promised, they try and stick you with the contract term regardless. I do not recommend this company and am looking elsewhere.

Pros: Easy to read reports, usually Americans answer the phone Affordable

Cons: Reports are not entirely correct due to geofencing Geofence sizes are ridiculous, smallest barely covers a house, the next size up is an entire neighborhood Long contract terms

Recommendations to other buyers: Look around, other companies have happier customers.

Nice Try

Oct 10, 2016
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: A lot of promises during the sales stage about integration and ease of use. This is a generic program that may be able to be tailored to certain business' but lacks the over all smoothness and features that are needed to run an HVAC Service business , we were promised ease of use in managing service contract renewals and scheduling. We found it can up way short on that. In the field it was clunky to use on the mobile devices and found the refresh times extremely slow. The program is not industry specific and requires you to determine what your needs are. There aren't clear cut templates for any one business, I guess its good if you want to tailor it in a specific way, but if I wanted to be a software designer then thats the business that I would have gone into. It seems that there bread and butter business is locking you into self renewing contracts.

Pros: The initial thought of not having to upgrade software because being that this is web based you would always have the current version. Also since it is web based there would be not additional computer requirements and the field crew would have access to customer records.

Cons: That it didnt live up to the promise of being able to manage our maintenance customer base.

Recommendations to other buyers: Do your homework, And don't get caught up in sales hype and long term self renewing contracts.

Fleetmatics

Oct 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Was looking for scheduling software. scheduling needs centered around 2-3 pickup trucks and the delivery and pickup of 12 storage trailers to/from customers. Remote access to schedule by drivers. Ability to capture completion reports on delivery/pickup events. Ability to capture the sale of ancillary items during deliveries.

Pros: scheduling and invoicing

Cons: price and complexity

overall decent, but can use improvements

Oct 06, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The pricing structure and terms are much better than many other companies, and the platform definitely has it's advantages. There are several usability issues that I have noticed but once you get a routine down, it becomes easier to use.

Pros: - Map function (limited, but helpful) - comparatively good pricing

Cons: - customization isn't as custom as they sell you on. - glitches out

Recommendations to other buyers: get the 30 day worry free trial (you'll have to ask your sales person)

Trial Failed

Sep 28, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: We signed up for a trial and was lied to by the Sales rep... We were sucked into a contract for 12 months after cancelling. that cost us an additional 18 thousand dollars. They threatened to shut off our GPS account with them if we did not agree to pay them. Basically holding over 85 GPS units hostage, with the cost of 100 dollars each to reconnect them. They participate in Shady business tactics or sales tactics.

Pros: Hardly any, except it would be a great scheduling and work order software for a snow cone truck maybe. It is easy to use, only one work order form for all jobs performed by the company. So there are so many unused entries on the form that are not being used. The layout is ok, the speed of the software is ok. Fleetmatics purchased this work order software from a company, they did not create the software.

Cons: Poor Form Functionality Terrible customer service They treat their paying customers terrible The software is very limited Not easily customizable like they say

Recommendations to other buyers: It is not a serious software for any company larger than 5 users. Its not for a company that needs sophisticated reports. Bad business practices - they auto-renew your multi-year contract if you do not cancel 90days prior to the contract end date. They will not let you do month to month after your first contract is up. This is to tie you up and its even sneaky to get more money out of you even though the software is not working for your company. Instead of making the software better, they try to gut you. Most companies would not be able to survive after they did what they did to us. Its very sad, because the GPS software is great. Again the customer service is terrible, but you rarely need it on the GPS side. Beware, read all contracts, even have your lawyers read the contracts. Do not do business with them, he will lie on the phone and not hold up his part of the bargain.

Very happy with fleetmatics

Aug 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I enjoyed the connectivity of this product--everyone from the drivers to dispatchers were able to work together and be in the loop on what was happening with our fleet.

Cons: The user interface was outdated, and had little aesthetic appeal or ease of use as a result.

Recommendations to other buyers: If you don't mind the outdated user interface, then there's really no reason not to use this product

Extremely unfortunate

Aug 15, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Mobile dispatching and in office changes to on-site technicians.

Cons: I was really excited to switch over to Fleetmatics work. We use Fleetmatics Reveal for our fleet tracking and have loved the service so when the salesman talked to me about their work program it seemed like a great fit. Unfortunately this ended up being a horrible experience. It took them months to do the customer integration then when we got the program they somehow uploaded all active and in-active- inventory, items, services, customers. They sent me to a guy who tried to fix it but I ended up having an office person spend 2 weeks cleaning it up. We got it all squared away started scheduling work and dispatching technicians the first month we completed around 450 jobs. When we went to bill them the integrator into QB wouldn't work so we called the tech line multiple times and they tried to fix it the tech couldn't get it to work so he told us just to do the invoices manually. I had an office person go through all the job cards and create and re-write 450 invoices. The next month after it not working and spending a bunch of time on the phone with techs we finally got it to send the invoices to QB. Then I noticed it actually created all new line items but with the same name so when I pull a p/l report everything from Fleetmatics Work is now uncategorized income and it wont even let me fix it without deleting the invoice and creating a new one. So now I can see the income between the different crews. I could go on and on the bottom line is my interaction has not been pleasant. I called to cancel and they called me back and left a message saying they have denied my cancellation request.

Recommendations to other buyers: Here is my recommendation if your business has any of these things then the way the scheduler works it won't work for your business: -If you schedule more than 40 jobs. -If you have a customer that has multiple properties but 1 billing. -If you are scheduling reoccurring services. Other problems - when you invoice you can only batch over 1 customer at a time. --It won't invoice properties with multiple sites. The invoices all move transfer over as one site -The crew cant really see if there are any special instructions on a property unless they scroll through the work order and click open up special instructions.

Bad experience all around

Aug 03, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Website interface is alright. Customer support, though unable to answer your questions or provide meaningful responses, answered relatively quickly and had a great accent. Product is not too hard to use.

Cons: Lack of meaningful support, impossible to reach, fails to meet every single agreed performance deadline and has no compartmentalization of data. Everyone from our lowest level guy sweeping floors to our highest level executive would have the same access to even the most confidential customer information. And good luck trying to cancel once you've signed up.

Recommendations to other buyers: Be sure they don't mind having a low level employee sell/steal their customer database.

Safety Compliance for a transportation company

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: knowing where my trucks are and the information that is provided.

Cons: when having issues and no resolves. Sometime made to feel if I am making up problems

Recommendations to other buyers: check cell service areas because in northern Canada there is issues

Terrible company to deal with, but awesome concept.

Jul 08, 2016
2/5
Overall
4 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like being able to see the trends and tendencies of drivers and find them at all points of the day, particularly for storm damage or emergency services required.

Cons: The inability to accept responsibility for services sold and not acquired. In the beginning we dealt with three sales people all trying to get us onboard, at anytime I could call and they would answer, over time if we had issues they virtually steered us in all directions and it became an energy vampire!!!!

Recommendations to other buyers: Research the industry, find referrals and other companies to compare to, don't settle for high pressure sales.

Fleetmatics Survey review

Jul 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: That it is easy to use and that you can customize any part of it to fit your needs.

Cons: That there is no customizing the dashboard to break down job types.

Recommendations to other buyers: This software is the perfect software for companies that Field Service technicians in the field.

Fleetmatics - Great Sales Force

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: So far the sales team has been willing to do anything to get us to sign up.

Cons: So far there is nothing I can complain about. The integration with Quickbooks was seamless, and customer support once armed with all our information was able to complete the set up for us.

Recommendations to other buyers: Talk to Sales Team about a seamless integration with Quickbooks

Good field service software

Jun 14, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to dispatch jobs to our employees and for them to be able to make notes about their jobs. The ability to keep timecards for our employees...big plus!!

Cons: No notifications for jobs that need invoiced. We have let billing for jobs fall through the cracks because there is nothing on the software indicating that something needs invoiced. We don't invoice through the software so I had to make up a status icon so that I can tell if we invoiced or not. This has helped a lot but it would be nice to have a notification page or dashboard showing jobs that are completed but still needs invoiced. Also it would be nice for helpers to clock in themselves without having to pay for another user.

Recommendations to other buyers: After looking at a lot of other service softwares myself recently, Fleetmatics has a lot of great features. There are none out there that has EVERYTHING you want although that would be very nice.

Not a Happy customer. Over promised what they couldn't deliver.

Jun 07, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: The technician dispatching part of their software looks like it might be good.

Cons: Very Misleading! We were promised a digital contract that would be click and fill, similar to a pdf form. What we received was a list of all the boxes that would be on the contract. After you fill in the list it would turn into a contract. In this list was also the customer initial and signature boxes, the customer would be required to initial and sign before seeing what was on the contract.

Recommendations to other buyers: Advice from one business owner to another, get everything you discuss in writing. That way when they do not deliver on what is promised you have a possibility to revoke the contract.

Very inflexible

Jun 06, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: ease to take out job orders and checking client equipment list.

Cons: Not flexible - cannot change/customize the default forms. Cannot share client equipment infomation with the client, only can share the job and invoicing data. Default answer when going to about customizing - not possible at this time but will review on further updates. If you plan to use the system the way it has setup - it might work for you, if you try to tweak it to fit your business model - forget it, you will be having to "make do" for functionality. Not able to adjust the dispatch messages to fieldworkers to suit needs. Equipment list - cannot sort, they remain in the order entered and cannot remove values that do not relate to our business

Recommendations to other buyers: BE VERY CAREFUL of the terms and conditions - 60 day cancellation requirement gets added -

FLEETMATICS WORK

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Stahlman-England, INC began using Fleetmatics in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to ¿real-time¿, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Fleetmatics offers, is still being discovered and incorporated into our business plan EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros: ¿ Fleetmatics gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds. ¿ Instead of needing 2 to 3 different software programs, Fleetmatics alone produces these reports. ¿ With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration. ¿ Our technicians are able to sell more by doing quotes instantly. This exciting, real-time ¿Quotes¿ feature allows our office to email these figures within an hour, thereby closing more sales than ever before. ¿ Fleetmatics has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Fleetmatics enabled our transition from piles of paperwork to next-generation technology.

Cons: PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Great Product, but read the terms. Sign up with just one user!

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Product had some hiccups, but functions great. Does 99% of what we need it to. Easy to use, understand, etc. Very good customer service.

Cons: They motivate you to sign up with as many users as possible because you are then locked in for a year at those numbers. Good news is that you can add and remove users at anytime as long as you always keep the users you selected. Be smart, sign up with just 1 user!

Recommendations to other buyers: It really is a great software. I learned a lesson to not use a software that has a contract. Good companies will tell you that the service and costs should be good enough to keep the customers, not lock them in.

Very bad experience, do not recommend it.

Feb 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: They were very enthusiastic to get my company to sign a contract with them, all departments worked hard to get me to pay on time, for their product.

Cons: While I am a small company, I wanted to try to get my staff on a schedule, where I can track their work hours, payroll, teams, equipment and supplies. The software need a special person to sit there on every job and type in every ounce of information needed. It was time consuming, and not accurate. I tried to cancel within the first 60 days of the contract, they finally answered after 2.5 months, that they cannot cancel my membership, and I will have to pay for 5 users for 13 months (only had 2 using it), as that was the original contract they had prepared. Now, I am not using the software, and still have to pay the monthly fees. You cannot get out of their contract. Yet they want you 90 days prior to the 13 months to let them you know if you want to renew. But they do not have the option to test the software to see if it is a fit with your company. I do not recommend anyone to try fleetmatics, unless they can afford the loss. They also request you have 5 people to use the software, or terminals if that is what they call it. Only my field supervisor and myself were using it, and charged for 5 people :(

Recommendations to other buyers: You need to give a trial period prior to the contract, 60-90 days. Allow all parties, admins, field workers, supervisors, ... to see if they can manage and work the software to insure satisfaction to the company, not just financial satisfaction to fleetmatics. I do not recommend anyone to go with them, unless you write your own contract.

Probably the best solution for what we actually need

Dec 15, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The scheduling capabilities. If I have a guy off sick it¿s easy to log in see what stage the job is at and the information attached rather than it being in somebodies head. It just becomes easier to manage the job. We should have done this 5 years ago¿

Cons: Not being able to link uploaded documents between different tasks.

Recommendations to other buyers: You have to test the suitability. Don¿t just read what¿s on the website. Download a copy and actually sample (you¿d be an idiot not to do that really) and obviously you would have to do multiple products to see which one most suits and obviously weigh up the cost factors.

I like the fact that it¿s made running our business more efficient.

Dec 15, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it¿s made business easier. Fleetmatics provides us with real time visibility of all our jobs. I know what¿s going on at any given moment and if customers call needing to know the arrival time of one of our field workers, I can log into Fleetmatics and see what stage they are at from their previous job and provide them with an approximate arrival time. Fleetmatics allows us to bill customers for exact hours worked and we can record notes on the job which can be used to email through to clients at the time of invoice.

Cons: We have a very different business to a lot of people. We have a many little pieces of inventory to track and a numerous job sites. I don¿t think there is any bad things, just niggles as there is with everything.

Recommendations to other buyers: Have patience. You have to look at the software properly and not just at the templates that you get. Think outside the square because with Fleetmatics it does so much more than what I initially thought it could which has benefited our business.

Fleetmatics has streamlined our whole business

Dec 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: We can dispatch jobs to our field teams and instantly provide them with all the information they need. When the job is complete and all notes and photos have been uploaded into Fleetmatic¿s it can then be immediately invoiced from the office. It frees up a lot of our admin staff to do other things instead of wasting time with double data entry and phone calls.

Cons: There are a couple of features that I would like that aren¿t in there but would be nice to have. I guess one would be progress payments. I haven¿t found a smooth way to do that. It¿s definitely better than what we use to do it anyway.

Recommendations to other buyers: I can¿t stress how beneficial it is to my business, so I can¿t see how it wouldn¿t be beneficial to similar businesses. You don¿t need an IT expert to run a cloud based system where as with a server and those type of systems you¿re always relying on third parties to keep your business operating. So my advice would be just to dive in and do it.

Fleetmatics WORK can really improve your business.

Dec 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fleetmatics WORK is an invaluable tool.
Alerting staff to jobs they need to attend is done in less than a minute. Fleetmatics tells me where each of our team members are located and at what time. I can also track the progress of jobs from start to finish.
Our staff are able to record their work via notes and photographs, as well obtain electronic signatures from our clients. Additionally, I am able to provide reporting to our clients at the completion of jobs.
Fleetmatics is key in the running of our jobs.

I find Fleetmatics WORK very user friendly and intuitive

Nov 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We have many customers and multiple work sites and at random a customer will call requesting either a job completion date/time record or a report for work we have done. With Fleetmatics I am able to log in and pull information for the customer irrespective of when the job was. We also have sub-contractors who work for us and Fleetmatics allows me to enter them into the system and dispatch jobs to them too.

Cons: Currently with Fleetmatics you can see how many jobs you have each day in the month scheduler but I would like to have a drag and drop option on the monthly schedule viewer similar to outlook where you can also see a brief description of the job i.e time, location etc.

Recommendations to other buyers: Sit down and write the specific requirements that you need because there are a lot of similar systems out there and not all of them will meet those needs or they may meet them in different ways. Normally there are five key points you want the system to do and writing those down and working out exactly what you want the software to do was is beneficial.

A Mobile Platform Which Provides Opportunities To Increase Revenue

Nov 15, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Business is a lot more streamlined and we have an increased ability to manage the job. I can monitor where my fieldworkers are and have a real time visibility of our schedule. This allows me to allocate additional work to the team on the fly which increases revenue. The customer service has certainly been very good too.

Cons: Fleetmatics is a platform that has been designed to work across multiple business types but I would like the service where I could sit down next to someone, show them my end to end process of what we would like to achieve and customise the platform to suit our business. Sometimes we find ourselves doing back flips and not using the product the way it was intended.

Recommendations to other buyers: With Fleetmatics the product is complex so it pays to do the demonstration so they can take you through it and show you how it is going to benefit your business.

A Tremendous Improvement

Nov 15, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Fleetmatics WORK is easy to use and the dashboard layout is great. We have noticed a tremendous improvement in our processes both in the office and out in the field. Fleetmatics provides our business with greater visibility and overall just makes things so much easier.

Cons: The implementation process was a little time consuming.

Recommendations to other buyers: Be extremely patient initially and get your processes correct on the first go instead of going back and forth with things later.

Working Harder Not Smarter

Oct 07, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the fact that it¿s a cloud based, it¿s very live and any changes and interaction that happens is instantaneous and received by all parties that are using it. It can become a little communal office note pad for particular jobs. It¿s got a lot of customization levels and the reporting system is really good. The fact that it is mobile friendly for the field workers is really cool. There are very rarely any duplicate jobs now. If there are any discrepancies, we now have data and history. If something gets entered into the system we can see very clearly it is in the system; there¿s accountability. And the most pivotal thing was getting that cash flow ¿ that rhythm and that procedure back.

Cons: The app itself for the fieldworkers is great, it¿s really good but the lack of having an admin app is painful and then it does tether you to your office. In a situation where you don¿t have that space to sit down and pull out your laptop then you¿re kind of stuck.

Recommendations to other buyers: Set up the platform properly in your initial stages and of course you can always modify as you get more familiar with it but take the time to do it in depth cause once you have it established you¿ll make your life a lot easier.

It makes my business life easier and more efficient

Oct 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Basically being able to set up jobs in advance or on the spot, to enter the time in, and have it come up on the field worker app, reminds me of what¿s coming up and reminds me to clock in, I like that side of it best. It works well for my business. I don¿t use Fleetmatics to the extent that it could be used but it suits my needs. I just find with Fleetmatics, it makes my daily work life a lot easier and more efficient. If I record all my work with this program/ app, which syncs with my laptop and desktop computer, prepare invoices and send across to Xero, I know I¿m capturing everything. So if I miss something out it¿s my own fault because it¿s so convenient to set up a job, record start and finish time, make notes and raise client invoices on a timely basis.

Overall, it¿s an easy to use product, I don't have any regrets

Sep 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: At the point when I changed over to Fleetmatics; the admin time from the point of job creation through to invoicing and job completion used to take me somewhere in the region of an hour per job and this is now down to 5mins per job. It¿s huge. Overall, it¿s an easy to use product.

Cons: There can be bugs in the app from time to time, things like dates not popping up or having to check bits of data that I¿ve put in, which isn¿t an everyday thing but it does happen from time to time. Most of them have been fixed as updates have come along.

Recommendations to other buyers: I researched mine to death so I don¿t have any regrets. My recommendation: Just work out what it is that you need from your individual perspective and make sure whatever software you go for matches that. There were (just as a comparison) other systems I looked at that were going to cost me significantly more than Fleetmatics. So you definitely need to weight that up.

Just Jump In and Do It, You Won't Regret It

Sep 07, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can see where all the boys are in one week and what's planned for the week. We can attach documents to the job card too. So if builders go back to do a rough-in or fit off and they need to see something all the plans and pictures are automatically on their Fleetmatics App! My husband and I now have more time to hire more builders and go out and get new clients rather than stressing about paperwork.

Cons: I haven't asked but I'd love to be able to block out the team members who are on holidays or the days they aren't available.

Recommendations to other buyers: Just jump in and do it, you won't regret it. if you're going from paper to computer, it's well worth it.

Instant Job Feedback

Sep 07, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We no longer have office staff using their time putting together paper-work or documents and our technicians are no longer losing time coming into the office to drop off and pick up documents. It's now all done on the computer and sent straight to them via Fleetmatics. I can get instant job feedback, instant invoicing and instant follow up. It's great!

Director of Corporate Operations for Stahlman-England, INC

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Increased Sales, Productivity, essential Reports and overall growth of our Service Dept.

Cons: There really isn't anything. Only suggestions if additional accounting reports with better breakdowns. I also understand that this is not an accounting program - so not sure this could happen.

Recommendations to other buyers: This software allows greater awareness of efficiency, production, reporting, and accountability.

Just Do It, Everyone Should Be Doing It

Sep 01, 2015
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity, the drag and drop functions, the scheduling, it¿s all very user intuitive. Easy to work out.

Cons: Poor financial integration with other software at the moment.

Recommendations to other buyers: I think all of them to some degree are going to be really good and are a lot better than what most of us have been doing in terms of manual data entry for job management. My advice would be just do it, everyone should be doing it.

Beyond Expectations

Sep 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is such a variety of options within Fleetmatics WORK which eliminates the need to shuffle around between different programs or applications.

Cons: There is so much to Fleetmatics so it would be good to have more training/webinar¿s to get your head around how everything works and to set things up properly. The issues I¿ve been having is basically been the customisation of invoices, but all I do is ring up and the technicians are always happy to help, they will sort it out or even do it for me. It¿s fantastic!

Recommendations to other buyers: Jot down what programs you are using at the moment and then get in contact with Fleetmatics to find out how it¿s going to work.

Pushy Sales Person Over Sold Product & Underdelivered

May 03, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: If you have quotes with only a couple of written lines in description box the quotes look smart. If however like our business you need a lot of text in your quotes Fleetmatics is not for you. We were told to cut and paste out of a word doc. Whats the point of having a quoting system and paying the money each month to cut and paste out of a word doc.

Cons: The Sales person lied to get the sale. Promised it could do everything we require. Especially adding photos to our quotation as this was important, but it cannot do a number of the items we checked through with him. Buying a product under false pretences is disappointing especially considering the hours that have been spent filling in Fleetmatics templates. There is no training person in our state all training is over the internet which is terrible. Further to that the trainer makes an appointment for another training time and does not show up. This happened once with the sales guy and again with the trainer.

Recommendations to other buyers: Get the promised requirements in writing. Arrange a free trial for 30days. Send a sample of the quotation you would like installed into system to see if it is possible. As for samples of other peoples quotes. They showed us not samples just an empty template demo with nothing in it. Extremely poor no better now, so buyer beware!!!!!!!!!!!

Customizable, Good IT department

Mar 02, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I can customize most things very easily. Customer support is always available and helpful.

Cons: There are a few things I can't change that irk me, but it's very minimal.

Recommendations to other buyers: Really research before you do your free trial period. I found that once I invested all that time, I had no desire to try anybody else and have to start all over again. Thankfully, I was happy with the product so I didn't have to, but would have been frustrating.

Revolutionized my business

Feb 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: WORK made running my business (electrical contractor) like a computer game; my admin time was halved. Furthermore, I got more mileage from my employees, I was able to fit in an extra 20 - 30% more productive work. Monthly cost is easily worth it in admin time alone ( fired store man and cut the bookkeeper's hours), and I have 20 hours extra a week to spend on the tools.

Cons: Mobile app was a little slow. This was fixed in the latest update. Also, if you are a smaller business, I think they have a minimum of six users, which can make it expensive if you are a sole trader.

Recommendations to other buyers: Don't go with the cheapest option, and don't develop your own software; you may as well liquidate your business, withdraw the cash, and burn it.

A great product, highly recommend

Dec 10, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use, functionality, and support on the integration.

Cons: It could have been a little different on the integration with only one contact. But honestly we needed to spend larger investments of time.

Recommendations to other buyers: A well qualified inside person should be able to answer all your detailed questions and show how to utilize the functionality you are looking for.

This did not work properly on our mobile devices/PDAs

Nov 06, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The office-based system is easy to use, and it looks clean and modern.

Cons: The work app freezes and crashes in the field. It won't upload photos consistently. Very poor experience in general.

Recommendations to other buyers: Read the terms and conditions carefully. Fleetmatics doesn't guarantee that their system will work or provide a service. This is very poor for a SaaS company.