Who Uses This Software?

More than 20,000 businesses, just like yours, use Verizon WORK for key insight and better control over their daily operations. They want to run a better business and get control of their back office.


Average Ratings

115 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Verizon Connect
  • www.verizonconnect.com
  • Founded 2008
  • United States

About Verizon WORK

Verizon WORK business and job management platform helps companies like yours get the most out of their business & employees. "It sped up the invoicing process, cutting out unnecessary admin, printing & scanning, removing the clutter & paperwork, making every job in the office more efficient." owner, PPP


Verizon WORK Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Groundskeeping
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Landscape Design
  • Mobile Access
  • Payroll Management
  • Plant Database
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Work Order Management
  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Customer Management
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Quotes / Estimates
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Verizon WORK Reviews Recently Reviewed!


Don't Buy This Product

Dec 05, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have. The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it. Things went downhill from there. The last piece of bad news from Verizon WORK is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Pros: It's online. The IT department is very polite.

Cons: Just a few: Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that. I was told I could import all of the data from my previous application. I cannot. I'm stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing. I was told this application synced seamlessly with Quickbooks. It doesn't. DO NOT sync it with QB if you charge sales tax. I've had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars. Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple "jobs" for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker. The phone app is not intuitive. For instance, you have to not only hit "save" but also "update" to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit "update" it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it's very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they'd be there when I get back to my computer. I cannot use the new version of Verizon WORK at all, because if I open a job there's no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Recommendations to other buyers: Do not purchase this software unless you need just basic functionality and don't mind paying a high price for it. If you are thinking about purchasing it, I would push them to let you have a free trial so you can see how slow and buggy it is. Make sure you get everything they promise you it does in writing. And don't sync it to Quickbooks if you charge sales tax. It will create a nightmare.

Extremely unfortunate

Aug 15, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Mobile dispatching and in office changes to on-site technicians.

Cons: I was really excited to switch over to Verizon WORK. We use Verizon REVEAL for our fleet tracking and have loved the service so when the salesman talked to me about their work program it seemed like a great fit. Unfortunately this ended up being a horrible experience. It took them months to do the customer integration then when we got the program they somehow uploaded all active and in-active- inventory, items, services, customers. They sent me to a guy who tried to fix it but I ended up having an office person spend 2 weeks cleaning it up. We got it all squared away started scheduling work and dispatching technicians the first month we completed around 450 jobs. When we went to bill them the integrator into QB wouldn't work so we called the tech line multiple times and they tried to fix it the tech couldn't get it to work so he told us just to do the invoices manually. I had an office person go through all the job cards and create and re-write 450 invoices. The next month after it not working and spending a bunch of time on the phone with techs we finally got it to send the invoices to QB. Then I noticed it actually created all new line items but with the same name so when I pull a p/l report everything from Verizon WORK is now uncategorized income and it wont even let me fix it without deleting the invoice and creating a new one. So now I can see the income between the different crews. I could go on and on the bottom line is my interaction has not been pleasant. I called to cancel and they called me back and left a message saying they have denied my cancellation request.

Recommendations to other buyers: Here is my recommendation if your business has any of these things then the way the scheduler works it won't work for your business: -If you schedule more than 40 jobs. -If you have a customer that has multiple properties but 1 billing. -If you are scheduling reoccurring services. Other problems - when you invoice you can only batch over 1 customer at a time. --It won't invoice properties with multiple sites. The invoices all move transfer over as one site -The crew cant really see if there are any special instructions on a property unless they scroll through the work order and click open up special instructions.

WARNING Such a bad company

Dec 04, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: DO NOT BUY, you will regret it

Cons: there is zero customer service, they are never available and unfortunately, they are needed far too often. The glitches are extremely bad and due to a software "error" on the invoice side, i have lost thousands of pounds. when making a complaint i managed to finally get to a director who promised me he would look into it and almost a week later he said, "the system doesn't work the way you want it to" and fobbed me off with no help, i threatened to sue them and he practically said bring it on. this company is by far the worst experience I have ever, ever had the displeasure to have been suckered into. after making the complaint i find myself locked out of the account and no one available to sort the issue. I can guarantee that they have yet again messed up the payments (which happens so frequently) they didn't charge me for 6 months, and then called up and threatened to cut me off when they are the ones responsible for taking payments. Whatever you do find another company, this one will sell the software as the best thing ever, sign you up to a contract and once you've signed it tell you its for 3 years and there is no way of getting out of it. I could mention so many more things that are wrong about this company, but if you still buy it after reading this, good luck to you, you will need it.

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Nov 17, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Pros: Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Cons: Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Cheap program, but you get what you pay for.

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The program is fairly straight forward, and easy to use. Booking calls is easy, once you have the clients already in the system.

Cons: Being very simple, it can be kinda clunky. It is hard to look up the history of a client, when you are already in the middle of booking a call. You have to exit the scheduler, and open up each call to see what was performed on each visit. It can be very cumbersome, when you are on the phone with a client and just trying to figure out how to proceed. We find the program fairly slow to load clients and work history, and there isn't an easy way to combine duplicates in clients or calls. When we notified Verizon WORK that we were cancelling our services and moving to another company that had a more full billing program, they started nickle and diming us. It was like they were trying to screw us for any extra money they could get out of us.

Verizon WORK Review

Nov 11, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: For the past month and a half I've been working with learning the Verizon WORK software as well as Verizon REVEAL. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry. I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.

Pros: Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Cons: Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported

Recommendations to other buyers: This is great for starting out business's. If your a company that already has been well established the transitioning process can be harder than those starting off fresh. This is not something that can be transitioned withing a day or a couple of weeks. It takes time to learn but once learned it will substantially improve and increase productivity.

Verizon WORK

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to "real-time", invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros: Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds. Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports. With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration. Our technicians are able to sell more by doing quotes instantly. This exciting, real-time "Quotes" feature allows our office to email these figures within an hour, thereby closing more sales than ever before. Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Cons: PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Software works, but no support from the developers.

Jun 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Recurring workorders, easy to invoice, easy to assign new jobs to fieldworkers. Mobile and desktop access.

Cons: ZERO support from developers. Sales will tell you once thing, it doesn't happen and you get zero response from any feedback/enhancements you submit.

The biggest problem we find is that you have to upload photos one by one, you should be able to check all the ones that apply and do one upload. And when viewing those photos and attaching to invoices, you have to download and review one by one, when you should be able to toggle through the photos quickly like you would with any other software or program. We have been asking for this upgrade since the day we signed up and the developers do not care or respond.

If they would fix the photo issue, I would give 5 stars across the board. But because they refuse, we have to use DROPBOX as well as this software to effectively manage photos. 2 different programs when 1 should be all that's required.

Overall: recurring workorders and invoicing

Terrible

Nov 30, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: system is easy to use -- when it works ofcourse

Cons: Awful company, constantly messing payments up and taking 2 or 3 months at once, didn't charge me enough and demanded more money. the system lost an invoice due to an error and after many calls trying to get support (all I got was an answerphone, which is standard) after many attempts the support team said that they would fix it and after another call the next day, all I received was a manager saying I have to sort it myself, who then hung up on me. there is a long list of issues with Verizon WORK, there sales team lie, there is no support when you need it and they treat small companies like they are doing them a favor by letting them have the product. the customer service offered lets this potentially good product down

Untrustworthy

Mar 14, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I will be honest with this review and will not exaggerate, even though the customer service frustrates me and they will not call me back after several attempts to resolve an issue. I've used Fleetmatics for about 6 months and their program works well, however, the way the salesperson sold me on the program he conned me into a 12 month contract, which they claim is standard.

I am a business owner and I do not sign contacts with businesses I've never tested out. When I first began talking to a Fleetmatics representative, May 2015, the program seemed good and it was reasonably priced. I asked either Duane Stallworth or Mathew Hoffman about the pay structure, and they said they typically have 12 month contracts. I was unsure of how well this program would benefit our small company and said I couldn't sign a 12 month contract, as I could not afford to be locked into something that was not benefiting our company as well as they said it would.

Because I would not sign up under a contract, Mathew assured me that I could cancel my service at any time. In June, I gave my office manager, Mark, permission to sign up with Fleetmatics, assuming what I discussed with Mathew was what I was signing up for. We used Fleetmatics for the next 6 months and although it worked well, I was not happy with it and decided to cancel my service.

The customer service rep I was speaking to on the phone told me I could not cancel my service for another 6 months. And I assured her that I did not sign a 12 month contract. I found the paperwork that my office manager signed (his name is on it) and realized that Mathew changed our "contract" without my permission and had my office manager sign something I had not approved. He snuck one past me and now the customer service reps keep telling me they will look into it and then don't call me back. I havn't used Fleetmatics since December 2015, and they keep drawing money out of my bank account. I wish I could do business with a hand-shake, but unfortunately, Fleetmatics has shareholders it needs to please. I feel deceived.

Meets our Needs

Aug 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Seamless tracking of precise fleet locations. Took all the stress out of monthly mileage reporting to ODOT -- set it up for reports to be automatically emailed to me at month-end.

Cons: The report center does not seem as user-friendly as it could be. The filter options can be a little confusing and it can be hard to find the report you're looking for (distance traveled is what you need for monthly mileage by truck). Customer service was extremely lacking -- it took months to get a response after the initial buy-in. At the time, we felt like no one cared after we signed the contract -- however, we now feel that we were likely just part of the flooded market and got lost in the shuffle during the ELD mandate -- the market was flooded at once with people desperate to stay compliant. We have not had any issues after all was setup, so we have not had a reason to contact them again.

Painful experience as a Work customer

Apr 12, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I gave a 60 days notice to cancel our account and they shut down our access 2 weeks later. Right now I have customers calling that want us to do work and I can't schedule them. I cannot add any parts or labor that my service technicians are out there doing. I also don't have access to the jobs completed from April 1 - present that we haven't billed for yet. I have spoken to our account manager and she doesn't have authority to get us back in line. Getting someone to call me back is next to impossible.

Pros: It worked much better than scheduling and tracking customer data in Excel. For us to go from very manual to using software and an app was good.

Cons: Very little flexibility A LOT of manual and very time consuming tasks required for a software that should allow for automation

Really bad Joke!

Oct 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have had one of the worst experiences of my business life with this company. Every vehicle they installed a gps unit on, started having major issues. I have reached out to them to get this resolved, but no one answers their phone or returns my calls. More than 1 month later and several different installers and the problems continue with the company telling me to take it to a mechanic to get the issues fixed and they will reimburse me. They have installers who are not in any way qualified to install these units and they leave the customer with the problem of getting the vehicles fixed. I have never had such a bad experience with a company. I am waiting for the camera crew to pop out and tell me it was just a horrible practical joke. I can say without a doubt, this company only cares about its large customers. Any company with 5-10 vehicles doesn't warrant good customer service. I had them remove all the units yesterday and now I have to get all of my vehicles fixed. If you dont have 50 or more vehicles, Verizon WORK and verizon will not give you any support or customer service and leave you with holding the bag of problems they created.

Pros: .

Cons: I wish I could say there are some. Dealing with this company has been a nightmare. I have never had such a bad experience with a company. How can a national company have such poor customer service. Horrible customer service. Installers who do not know what they are doing. They completely screwed up my vehicles and left me holding the bag to get them fixed. Offering to remimburse me.

DO NOT WORK WITH THIS COMPANY IF YOU VALUE YOUR TIME. I HAD 6 1/2 MONTH OF NIGHTMARE WITH INSTALLATION AND THERE BUREAUCRACY. YOU HAVE BEEN WARNED

Dec 21, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: they don't respect our business , they don't respect their company, and they don't take pride in their job. i was asking my self where is management in this company , the answer is there is no management. don't sale what you cant deliver because the next paragraph is whats gonna happen i am sending them a 30 day notice from our legal department . and getting out of this relationship if you still do business with this company after you read this don't complain after.

Cons: Would not recommend this company under any circumstance. i purchased 150 with logbook units to be installed with 200 more unit option, was promised installation will take 45 days for the first 100 units 6 1/2 month later i have had 90 units installed and on DEC 18 2017 my account leader notify me that we may have 32 out of the 90 units that logbook will work on them since they install the wrong units. since then i was promised that 100 units will be overnight to me to rectify the situation to this moment i have not received any units email or any call from anyone in Verizon WORK. despite the fact i emailed them daily since, with no respond what so ever. this after i tortured for 6 /12 month with there scheduling department that never call you or answer the phone, they will ask you to send a list 20 times for the same units and never be proactive and do there job finishing what ever was assigned to be installed . there billing department do not respond and will charge you different rates then what was agreed and before charges should apply. each department at Verizon WORK is a stand alone if they need to communicate good luck with that it take weeks . in short they don't respect our business , they don't respect their company, and they don't take pride in their job

Full of flaws

Apr 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: No much to like. It is hard to find and add data. The start up to the app is slow and starting a job takes to long.

Cons: Was told that software would do everything I asked for. Signed contract and began moving info over. Then when we started to use it we found all kinds of flaws. When I made a list and called them to discuss it so that changes could be made. I was told those things were not available yet. Here are some of the things we found. Can't adjust time, No inventory, Poor response for help. Everything is in the future. Slow to respond when trying to operate software. Print is so tiny on work orders you can't read them and are not adjustable. Print is badly spaced out causing you to use twice as much paper.

Verizon WORK overpromises and under-delivers

Nov 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If you access everything from the admin side it works fine, but since most companies don't want technicians having full access that doesn't work. There is an app for the technicians, but it has very low functionality. It's constantly locking up and kicking the tech's out of their work orders. Its supposed to work on iPhone's and iPads, but I don't even allow the tech's to use it on their iPads anymore since the app never works.

Cons: Too glitchy, app locks up constantly, tech's have to close and restart app, they are constantly re-entering information because of the glitches. Tech's can't review customer and equipment history unless they open a work order. Time tracking is a headache to try and figure out, there is not a report that pulls time associated to "Job Cards" with the pauses figured in, its just reports the whole time the card has been open.

Don't waste your money

Feb 07, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Limited use other than tracking the vehicle. Nothing good to say about the system or support!

Cons: Not easy to use. No support. In 4 years as a client we had 8 client managers, every time we called the manager was gone and we had to start with a new one again. Account receivable was probably the worst I ever seen. They would misplace payment and not return call plus again it never was the same person you dealt with. Your contracts are 36 months and if you add a vehicle it a new contract for 36 months for that one vehicle. You end up with multiple contract ending all at different dates.

Trial Failed

Sep 28, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: We signed up for a trial and was lied to by the Sales rep... We were sucked into a contract for 12 months after cancelling. that cost us an additional 18 thousand dollars. They threatened to shut off our GPS account with them if we did not agree to pay them. Basically holding over 85 GPS units hostage, with the cost of 100 dollars each to reconnect them. They participate in Shady business tactics or sales tactics.

Pros: Hardly any, except it would be a great scheduling and work order software for a snow cone truck maybe. It is easy to use, only one work order form for all jobs performed by the company. So there are so many unused entries on the form that are not being used. The layout is ok, the speed of the software is ok. Verizon WORK purchased this work order software from a company, they did not create the software.

Cons: Poor Form Functionality Terrible customer service They treat their paying customers terrible The software is very limited Not easily customizable like they say

Recommendations to other buyers: It is not a serious software for any company larger than 5 users. Its not for a company that needs sophisticated reports. Bad business practices - they auto-renew your multi-year contract if you do not cancel 90days prior to the contract end date. They will not let you do month to month after your first contract is up. This is to tie you up and its even sneaky to get more money out of you even though the software is not working for your company. Instead of making the software better, they try to gut you. Most companies would not be able to survive after they did what they did to us. Its very sad, because the GPS software is great. Again the customer service is terrible, but you rarely need it on the GPS side. Beware, read all contracts, even have your lawyers read the contracts. Do not do business with them, he will lie on the phone and not hold up his part of the bargain.

No flexibility with one year contract

Feb 12, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: The biggest down side is they make you sign up for a minimum of 12 months which I believe shows a lack of confidence in the product. Lets face it if the product was good people would continue to use it. Beware when your contract runs out you cannot access any of the information including any outstanding jobs that need to be invoiced.

Pros: Basic scheduling, quoting and invoicing, however does not have the project management capability for construction work. Unable to raise variation orders or progress payments.

Cons: Software is very clunky and can be quite frustrating to use. Not being able to access the admin portal from a mobile device is also another down side because you cannot add or edit jobs while you are on the run.

Nice Try

Oct 10, 2016
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: A lot of promises during the sales stage about integration and ease of use. This is a generic program that may be able to be tailored to certain business' but lacks the over all smoothness and features that are needed to run an HVAC Service business , we were promised ease of use in managing service contract renewals and scheduling. We found it can up way short on that. In the field it was clunky to use on the mobile devices and found the refresh times extremely slow. The program is not industry specific and requires you to determine what your needs are. There aren't clear cut templates for any one business, I guess its good if you want to tailor it in a specific way, but if I wanted to be a software designer then thats the business that I would have gone into. It seems that there bread and butter business is locking you into self renewing contracts.

Pros: The initial thought of not having to upgrade software because being that this is web based you would always have the current version. Also since it is web based there would be not additional computer requirements and the field crew would have access to customer records.

Cons: That it didnt live up to the promise of being able to manage our maintenance customer base.

Recommendations to other buyers: Do your homework, And don't get caught up in sales hype and long term self renewing contracts.

Working Harder Not Smarter

Oct 07, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that it's a cloud based, it's very live and any changes and interaction that happens is instantaneous and received by all parties that are using it. It can become a little communal office note pad for particular jobs. It's got a lot of customization levels and the reporting system is really good. The fact that it is mobile friendly for the field workers is really cool. There are very rarely any duplicate jobs now. If there are any discrepancies, we now have data and history. If something gets entered into the system we can see very clearly it is in the system; there's accountability. And the most pivotal thing was getting that cash flow - that rhythm and that procedure back.

Cons: The app itself for the fieldworkers is great, it's really good but the lack of having an admin app is painful and then it does tether you to your office. In a situation where you don't have that space to sit down and pull out your laptop then you're kind of stuck.

Recommendations to other buyers: Set up the platform properly in your initial stages and of course you can always modify as you get more familiar with it but take the time to do it in depth cause once you have it established you'll make your life a lot easier.

Very bad experience, do not recommend it.

Feb 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: They were very enthusiastic to get my company to sign a contract with them, all departments worked hard to get me to pay on time, for their product.

Cons: While I am a small company, I wanted to try to get my staff on a schedule, where I can track their work hours, payroll, teams, equipment and supplies. The software need a special person to sit there on every job and type in every ounce of information needed. It was time consuming, and not accurate. I tried to cancel within the first 60 days of the contract, they finally answered after 2.5 months, that they cannot cancel my membership, and I will have to pay for 5 users for 13 months (only had 2 using it), as that was the original contract they had prepared. Now, I am not using the software, and still have to pay the monthly fees. You cannot get out of their contract. Yet they want you 90 days prior to the 13 months to let them you know if you want to renew. But they do not have the option to test the software to see if it is a fit with your company. I do not recommend anyone to try Verizon WORK, unless they can afford the loss. They also request you have 5 people to use the software, or terminals if that is what they call it. Only my field supervisor and myself were using it, and charged for 5 people :(

Recommendations to other buyers: You need to give a trial period prior to the contract, 60-90 days. Allow all parties, admins, field workers, supervisors, ... to see if they can manage and work the software to insure satisfaction to the company, not just financial satisfaction to Verizon WORK. I do not recommend anyone to go with them, unless you write your own contract.

The system can't do what we were told it can do by the slaes team

May 09, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The scheduler is nice, the app looks good. The system is very limited in what the system it can actually do.

Cons: The sales team are misleading, they claim the system is fully customizable to your needs. In fact, everyone uses the same platform, the only customization is the ability to add your logo and your customers. If the job has multiple people working on it, you gave to create a work order for each person working on the job. This is very redundant and a huge waster of time. The system needs vats improvement. The system is basically good for use by a delivery service. It is not good for any type of service business. If you are a contractor wanting to use this software and app, STAY AWAY! It is huge waste of time.

We largely use the software for dispatching and field management.

Jun 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use. The drag and drop tool to rearrange service calls is handy. It just makes it far easier to get an idea of what our schedule looks like.

Cons: The integration with Quickbooks is not well done, and we had to stop using that feature. If we went back into a job ticket in Verizon Work, after it had been sent to Quickbooks, it would revert back in Quickbooks to reflect the job ticket. So we would losing any pricing or grammatic corrections that we had made.

Overall: Simplification, the ease of seeing job laid out.

SCAMed by Verizon

Jun 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: please steer clear of this product its a massive wast of time and money and simply doesn't work well. if you want endless train sessions, a product that can't be administer from a mobile platform, a huge head ache, lost revenue and lost time it might be the product for you. I truly feel SCAMed by Verizon and by this product. 3 month of a terrible experience and the still want to make me pay for the full 12 months. I'm looking at a total loss if i add up the cost of the app, the useless train time, the loss of productivity from my team as they were trying, the time trying to fix issues with the program, and im still dealing with lawyers because they are trying to make me pay for services they didn't provide. we even switch our wireless phones off Verizon to T-mobil due to this and found they were overcharging us for those to!!

Pros: The promises that the sales team made, the promise we could integrate scheduling, billing, invoicing and GPS (but they couldn't deliver on it.)

Cons: poor functionality, we lost data, we lost billing, its wonky, its buggy, its way to expensive, they lock you into a year contract and won't let you out even when the product fails to perform, its not intuitive, it really just a big scam

Verizon WORK helps reduce costs and increase revenue

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We have utilized Verizon WORK in a number of ways - first is to minimize drive times for our technicians by 'grouping' calls and determining which technician is closest to a customer site. This is very critical when emergency calls occur during the normal day. It also helps reduce fuel costs as we can monitor the speed in which the various vehicles are traveling and take corrective action on inefficient fuel use.

Pros: Easy to use

Constant issues and little support

Jan 03, 2018
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: There are a lot of options available. I would look elsewhere for a solution before going with this software.

Pros: Ease of use - the software is easy to use and set up. I like the custom fields that can be set up for tracking.

Cons: Limited functionality, very poor reporting, little support with problems. Custom fields are useless if I can't report on them. There is very little tracking for audit purposes in the software so if someone is making errors on data entry, you can't determine who it is.

Fake system and Fake customer support

Aug 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They required me to sign a membership contract for 5 technicians to get started. I told them I would be canceling if things didn't work, they said that is okay. The contract I signed locked me into this for 12 months. I kept trying to cancel because implementation & syncing wasn't working and we never started using the product. At the end of 12 months, I called to let them know I fulfilled my end of their stupid contract and that I needed the monthly fees to stop. They said the contract automatically renewed and there is nothing they could do, so we are locked in for another 12 months. I have now been paying for this Fake software system for 20 months and I still can't get this canceled. I have talked to multiple people who said they will help me, but it is just smoke and mirrors. I am reporting them to the BBB.

Pros: Never could get this to work with our system. Difficulty to get our rep and customer support on the line to help with the syncing process.

Cons: The sync process froze our Quickbooks system and caused a lot of chaos. We ended up getting new computers to hopefully get things to run better but it still didn't work.

User friendly equipment managment software

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is an extremely easy to use platform that allows management to track each piece of our fleet and our heavy equipment.

Cons: The reports are not capable of the level of customization that I would like which means at times there is the need to dig through a lot of information to find what is needed.

Yes it works

Sep 11, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Need to be updated for growing companies

Pros: Yes it works covers all the basics any start company would need , service help works general quite quickly

Cons: Limited in its expanding ability for a growing company You get the standard features no options for setting repeat contracts in a decent system

Good field service software

Jun 14, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ability to dispatch jobs to our employees and for them to be able to make notes about their jobs. The ability to keep timecards for our employees...big plus!!

Cons: No notifications for jobs that need invoiced. We have let billing for jobs fall through the cracks because there is nothing on the software indicating that something needs invoiced. We don't invoice through the software so I had to make up a status icon so that I can tell if we invoiced or not. This has helped a lot but it would be nice to have a notification page or dashboard showing jobs that are completed but still needs invoiced. Also it would be nice for helpers to clock in themselves without having to pay for another user.

Recommendations to other buyers: After looking at a lot of other service softwares myself recently, Verizon WORK has a lot of great features. There are none out there that has EVERYTHING you want although that would be very nice.

Inefficient

Apr 21, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I like that I am able to dispatch my technicians. I like that they receive a text message that I can customize. I like that there is a map view.

Cons: My techs all speak Spanish and the system had too many "windows". I would be best if the information was provided all on the screen that was pulled up. Instead, I had to teach them what each thing meant and many times, it still was hard for them to find it. The photos take too long to upload. Instead of saving us time, it took us longer, so many techs wouldn't use the feature which defeated the purpose of why we got it. Too expensive for only 5 users.

Deceptive - Coercion - Smoke and Mirrors

Jan 08, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Comments: Like many reviews, here I experienced a great sales pitch and I qualified for a special "waive" for them to integrate my current form and customers into their system. This took way longer than expected and my one-page form, turned into a 3-page form, needless to say, I couldn't use it. When I tried the using the scheduler, I learned the many limitations it had and that I had to output a report that looked like it was programmed in the 80s. The software they claim works with this system didn't happen. After 2 months, I just found more limitations and gave up. I also saw that they do a sneaky auto-renew. When I tried to cancel, they would not let me and a year later are still bullying me. Multiple attorneys in trying to recover what they think they are owed.

Pros: Part of the UI is easy Helpful in keeping customer records

Cons: Calendar Feature - you can't see your jobs from a calendar view Report Scheduler - report output for route equired extensive formatting

Recommendations to other buyers: Run do not get "locked" into a one-year commitment. There are many cloud alternatives where you pay as you go. You will find that what the sales person tells you does not match your experience.

Fleetmatics

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great Program. You can customize it to cover a lot of tracking and geo coding. Also help with maintenance reminders.

Cons: Nothing really bad about it. Has Mobile App, reminders, and tracking. Really accurate. Installation was quick and easy.

Hopeless customer support and pathetic response from the accounts department

Sep 21, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Customer Support, Account Management and Billing do not seem to talk with each other and do not seem to want to rectify issues. I call the Accounts phone number and have yet to have anyone actually answer the phone. I leave a specific message with a request to return my call, and in the 16 months of doing this I have yet to receive a call back. Not a great way to run a business.

Pros: We are not using it anymore for complex tasks. It can handle simple jobs with fix pricing and sub-contractor costs.

Cons: Customer support is minimal. Accounts Department response and care factor is ZERO. No responses come from the billing side of the business despite regular requests and simple requests. No-one wants to solve problems.

I find Verizon WORK very user friendly and intuitive

Nov 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have many customers and multiple work sites and at random a customer will call requesting either a job completion date/time record or a report for work we have done. With Verizon WORK I am able to log in and pull information for the customer irrespective of when the job was. We also have sub-contractors who work for us and Verizon WORK allows me to enter them into the system and dispatch jobs to them too.

Cons: Currently with Verizon WORK you can see how many jobs you have each day in the month scheduler but I would like to have a drag and drop option on the monthly schedule viewer similar to outlook where you can also see a brief description of the job i.e time, location etc.

Recommendations to other buyers: Sit down and write the specific requirements that you need because there are a lot of similar systems out there and not all of them will meet those needs or they may meet them in different ways. Normally there are five key points you want the system to do and writing those down and working out exactly what you want the software to do was is beneficial.

I like the fact that it's made running our business more efficient.

Dec 15, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that it's made business easier. Verizon WORK provides us with real time visibility of all our jobs. I know what's going on at any given moment and if customers call needing to know the arrival time of one of our field workers, I can log into Verizon WORK and see what stage they are at from their previous job and provide them with an approximate arrival time. Verizon WORK allows us to bill customers for exact hours worked and we can record notes on the job which can be used to email through to clients at the time of invoice.

Cons: We have a very different business to a lot of people. We have a many little pieces of inventory to track and a numerous job sites. I don't think there is any bad things, just niggles as there is with everything.

Recommendations to other buyers: Have patience. You have to look at the software properly and not just at the templates that you get. Think outside the square because with Verizon WORK it does so much more than what I initially thought it could which has benefited our business.

the system has a lot of flaws

Jan 30, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like the concept and idea of the system but not the use of the system. it is confusing and hard to understand

Cons: the customer service does not have alot of answers when you call. then the answers are vague and not helpful

limited but it works

Aug 08, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: reasonable priced

Pros: easy to navigate around the pages quite quick to log jobs just a few clicks only a few screens to work with

Cons: not able to schedule daily jobs easily on scheduler does not show the day unable to log contracts

Poor service

May 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Good software but support and customer service is very poor.

Pros: The software is standard for the industry. Both detailed and summary reports are good.

Cons: Service from support staff and management is poor. Pricing is high and not good value.

Verizon WORK for my company

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I have had Verizon WORK for 2 years now and I can say with all honesty that it's a great product for anyone that manages field personnel. It's easy to use for my guys and on the admin side, it's a great tool to run more efficiently on the billing side.

Pros: My techs can get tickets signed in the field which expedites billing to my customers which lead to running more efficiently. My techs have the ability to take photos from their IPad and upload them straight into the job. The technicians also have the ability to send the customer both the invoice and report before leaving the job site and the customers love that

Cons: I cannot run a report and separate job types to see which area of my business is doing better or worse than the rest. This is a tool I really need to run my business and I hope Verizon WORK implements soon so I do not have to look elsewhere.

Recommendations to other buyers: If you have field personnel and want to run more efficient thank this is the CRM for you.

Horrible Product not ready for market place.

Aug 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Save yourself a great deal of hassle. Get HouseCall Pro instead. We recently switched and love it. Still stuck in a Verizon contract though.

Pros: There are no pros to the app. I had to score it a 1 Star because it was the only choice but it isn't worth that.

Cons: There are problems with this app in all areas. Yes you have customer support but they are working with the same problems you are.

Oversold & poor organization from at their company

Mar 16, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The product was definitely oversold when we first looked at it. They make it sound like it can do whatever you need, but in reality, they try to find workarounds that end up being time consuming, or just don't fit at all with what we were trying to do. Everything in the software looks clean and polished, it's simple to do things like adding customers and creating jobs, but the process of linking service requests is complicated, the terms they use for jobs and tasks is not easy to figure out. It just is not user friendly for anyone with only basic computer skills. The smartphone app looks on the outside like it would be very useful, but it doesn't have even half the functions of the software on the computer and some important functionality is completely missing from the smartphone app. Once we reached the point where we realized it didn't work for our employees needs, the customer service reps appeared to "lose" E-mails, they don't communicate with other departments and their accounts payable department is disorganized and slow to respond. We've just had an all around poor experience with the software and a terrible experience with the company.

Pros: It looks pretty and they're willing to spend as much time with you as you like when implementing the software to explain how everything works.

Cons: The software doesn't have any flex room to adapt to people's needs. You would need to tailor your company to exactly function alongside the software limitations.

Able to create work/job orders fast. Keep track of customer's equipment.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use from screen to screen. Having the ability to run reports. The ability to log into the software on any computer.

Cons: Not being able to exit from various screens back to the main screen. Not having the ability to run a report based on certain fields.

Overall: It was a lot better then the previous software being used which was Foxpro

Verizon WORK

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I have been using Verizon WORK for the past year. I am pleased with its functionality but wish the customer support was more helpful.

Pros: Tracking of projects, sync with Quickbooks for invoices and payments.

Cons: I wish I could cater the program more to our Company's needs.

Recommendations to other buyers: Use the trial period to work with the programmers and make sure it meets your needs and can be catered to your Company.

Managing Jobs and technicians in real time

Nov 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I find the product easy to use and the job management capabilities are great. Verizon WORK also integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing / cash flow. I think it's an excellent system. Every system has its limitations but, that's to be expected. With what we use it for, Verizon WORK works very well!

Pros: I find the product easy to use and the job management capabilities are great. Verizon WORK integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing to then increase cash flow.

Cons: Possibly that we don't have the level of customisation that we need for our business i.e contract pricing

Recommendations to other buyers: Not particularly. We just find that with Verizon WORK we can manage our business in real time. Because the system is online it's especially useful when it comes to technicians working on the weekend and reducing overtime payments.

Pushy Sales Person Over Sold Product & Underdelivered

May 03, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: If you have quotes with only a couple of written lines in description box the quotes look smart. If however like our business you need a lot of text in your quotes Verizon WORK is not for you. We were told to cut and paste out of a word doc. Whats the point of having a quoting system and paying the money each month to cut and paste out of a word doc.

Cons: The Sales person lied to get the sale. Promised it could do everything we require. Especially adding photos to our quotation as this was important, but it cannot do a number of the items we checked through with him. Buying a product under false pretences is disappointing especially considering the hours that have been spent filling in Verizon WORK templates. There is no training person in our state all training is over the internet which is terrible. Further to that the trainer makes an appointment for another training time and does not show up. This happened once with the sales guy and again with the trainer.

Recommendations to other buyers: Get the promised requirements in writing. Arrange a free trial for 30days. Send a sample of the quotation you would like installed into system to see if it is possible. As for samples of other peoples quotes. They showed us not samples just an empty template demo with nothing in it. Extremely poor no better now, so buyer beware!!!!!!!!!!!

Verizon WORK has streamlined our whole business

Dec 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We can dispatch jobs to our field teams and instantly provide them with all the information they need. When the job is complete and all notes and photos have been uploaded into Verizon WORK it can then be immediately invoiced from the office. It frees up a lot of our admin staff to do other things instead of wasting time with double data entry and phone calls.

Cons: There are a couple of features that I would like that aren't in there but would be nice to have. I guess one would be progress payments. I haven't found a smooth way to do that. It's definitely better than what we use to do it anyway.

Recommendations to other buyers: I can't stress how beneficial it is to my business, so I can't see how it wouldn't be beneficial to similar businesses. You don't need an IT expert to run a cloud based system where as with a server and those type of systems you're always relying on third parties to keep your business operating. So my advice would be just to dive in and do it.

Great router for the money

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This router is powerful and I use it to connect 4 different pieces of office equipment. Is gets the job done without interuption.

Cons: I travel to a few different places where i setup. You have to make sure that the location has a decent connection.

Overall: wireless printers and copier.

Verizon Is a good starter company for a phone user today, my first phone was with Verizon.

Jul 02, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: when wifi is connected it runs smoothly and efficiently, it also has a lot of useful apps and tools that help figure out how to work the phone.

Cons: when wifi is out of the picture then it runs a little slower and is more susceptible to error/glitching

Great Product!

Aug 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Does just the trick for us. It allows our organization to track GPS and set geofences accordingly, as well as run reports on the data.

Cons: If it was able to sync directly with QuickBooks, that'd be amazing! This would help is accurately tracking labor costs per job.

Capterra-loader

Good, but not great

Jul 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that we can create jobs and dispatch them to our techs while they aren't at the office. It is also nice to have all of their notes automatically attached to the work orders

Cons: Projects are a little difficult to manage in this software. There is no real easy way of doing it. There is also not a way for our techs to view when they have previously clocked in and out, and that is a huge in convenience.

Overall, it's an easy to use product, I don't have any regrets

Sep 14, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: At the point when I changed over to Verizon WORK; the admin time from the point of job creation through to invoicing and job completion used to take me somewhere in the region of an hour per job and this is now down to 5mins per job. It's huge. Overall, it's an easy to use product.

Cons: There can be bugs in the app from time to time, things like dates not popping up or having to check bits of data that I've put in, which isn't an everyday thing but it does happen from time to time. Most of them have been fixed as updates have come along.

Recommendations to other buyers: I researched mine to death so I don't have any regrets. My recommendation: Just work out what it is that you need from your individual perspective and make sure whatever software you go for matches that. There were (just as a comparison) other systems I looked at that were going to cost me significantly more than Verizon WORK. So you definitely need to weight that up.

A Mobile Platform Which Provides Opportunities To Increase Revenue

Nov 15, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Business is a lot more streamlined and we have an increased ability to manage the job. I can monitor where my fieldworkers are and have a real time visibility of our schedule. This allows me to allocate additional work to the team on the fly which increases revenue. The customer service has certainly been very good too.

Cons: Verizon WORK is a platform that has been designed to work across multiple business types but I would like the service where I could sit down next to someone, show them my end to end process of what we would like to achieve and customise the platform to suit our business. Sometimes we find ourselves doing back flips and not using the product the way it was intended.

Recommendations to other buyers: With Verizon WORK the product is complex so it pays to do the demonstration so they can take you through it and show you how it is going to benefit your business.

Company not good to work with

Dec 19, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Go with another Company

Pros: Software works just fine, does what it is supposed to, but they charge extra for every add on that you receive.

Cons: Customer Service and negotiating are not good, much higher than the competition, and offering less. Keep Looking

Not as great as i thought it would be

Jan 13, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: DO NOT BUY

Pros: If you access everything from the admin side it works fine, but since most companies don't want technicians having full access that doesn't work. There is an app for the technicians, but it has very low functionality. It's constantly locking up and kicking the tech's out of their work orders. Doesnt work on Ipad or iphone which it says it should.

Cons: Too glitchy, app locks up constantly, tech's have to close and restart app, they are constantly re-entering information because of the glitches. Tech's can't review customer and equipment history unless they open a work order

It took some getting used to, but I like the software

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is pretty easy to use. I like the reporting features and hat you can customize them for your needs.

Cons: I wish there was an app for admin users. Sometimes I'm on the go and I can't view the schedule from my phone.

Scheduling multiple incoming jobs

Dec 06, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: This program is in the early development stages. In the future it will get better with adaptations. Our company had hundreds of service calls.

Pros: Compiles information into an easy to use dashboard that can be sorted by clicking on the job name or number as well as disposition.

Cons: Fieldworker app on Android difficult to use. The Apple app users had better ease of use while the Android users were frustrated.

Customer Service is absolutely horrible

Feb 07, 2017
1/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Been with Verizon WORK for 5 years now and every year there is always something that changes. It goes from the rates doubling to the change of account reps. You never have anyone to talk to and they always have to call you back and you are lucky to hear from them for a couple days. The customer service part absolutely is the worst I've seen in any company. We've been in business for 50 years and this is by far the worst company we have ever been partnered with. Would not recommend them to anyone. And to top it off, I had canceled my account last year and still get charged everytime units are up and never get my account rep to answer or return my call. DO NOT SIGN THE DOTTED LINE FOR THIS COMPANY. There are so many hidden fees.

Pros: Units seem to be reliable.

Cons: Customer Service and account reps.

Recommendations to other buyers: Look elsewhere. Verizon WORK wont get done what youre wanting to do unless you want to be on the phone every month with them.

Very inflexible

Jun 06, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: ease to take out job orders and checking client equipment list.

Cons: Not flexible - cannot change/customize the default forms. Cannot share client equipment infomation with the client, only can share the job and invoicing data. Default answer when going to about customizing - not possible at this time but will review on further updates. If you plan to use the system the way it has setup - it might work for you, if you try to tweak it to fit your business model - forget it, you will be having to "make do" for functionality. Not able to adjust the dispatch messages to fieldworkers to suit needs. Equipment list - cannot sort, they remain in the order entered and cannot remove values that do not relate to our business

Recommendations to other buyers: BE VERY CAREFUL of the terms and conditions - 60 day cancellation requirement gets added -

Great job and service scheduler

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, the ability to quickly select and add jobs, the scheduler overview, the way it syncs with my customer database, mobile app friendly, and the customer service.

Cons: It can get complicated navigating through the menus. also sometimes the scheduler tab disappears if your cache is full.

Overall: service calls job scheduling!

Fleet manager

Sep 20, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The software sends timely vehicle alerts.

Cons: Having to use two different portals for activations and modifications to vehicle and driver information.

Terrible company to deal with, but awesome concept.

Jul 08, 2016
2/5
Overall
4 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: I like being able to see the trends and tendencies of drivers and find them at all points of the day, particularly for storm damage or emergency services required.

Cons: The inability to accept responsibility for services sold and not acquired. In the beginning we dealt with three sales people all trying to get us onboard, at anytime I could call and they would answer, over time if we had issues they virtually steered us in all directions and it became an energy vampire!!!!

Recommendations to other buyers: Research the industry, find referrals and other companies to compare to, don't settle for high pressure sales.

Not ready for the trucking Market

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: This software is perfect for fieldworkers that do services calls or installs. It is not quite ready for the courier or trucking market. There is not a lot of flexibility in customizing the program. They can add all the extra fields you want, but they are not searchable in the system. It is really just for simple data collection. The program does work good for people in work vans out in the field doing installs, service calls, and parts replacement. The tracking software that integrates with the system works fantastic. It is a separate entity, but the two really work well together. If you are in the service industry, this software is top notch.

Recommendations to other buyers: Don't expect big customizations. When you demo the software, what you see is what you get? Things can be added in custom fields, but nothing you see in the demo can be changed or taken away.

No existent customer service

Nov 06, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If DOT logs weren't mandated by the government THESE GUYS WOULDN'T SURVIVE.

Pros: They were great when they wanted my business. My office and cell phone rang off the hook. We teleconferenced and demo'd product. Pre-DOT logging mandate.

Cons: Now that I use them and need assistance my rep never returns calls. His voicemail actually say's "I will return your call at MY earliest convenience." Not as soon as possible or by end of day or by next business day. Just when its convenient!

Don't be scammed

Jun 18, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Make sure you get it all in writing!!! They will promise you the world to get you to sign and then you will be sorry... They will try to say that there is a two-week trial period. That was a lie...

Pros: It has a wide variety of functions and customer service is just a phone call away. If getting dizzy in front of the computer for hours is your thing then this is for you!

Cons: It has so many functions. it takes an office personnel to run the program. If field workers don't complete their portion properly it's hours and hours of Admin work to fix it. The people that try to sell it to you will lie to your face to get you to sign...

Disappointed in Lack of functionality for my company

Feb 07, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that everyone is listed under the job so ease of access is great. No need to go to multiple sections to gather the information needed.

Cons: The software can not be completed catered to the needs of the Company. There is a update out there that completely changes how the system is viewed. When I contacted them to discuss they stated the developers feel it would be easier for the users. It is not so I refuse to switch over to the new version.

Very good software program

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: A good program to use. Great functionality. Good all in one program. We use it a lot.

Just Jump In and Do It, You Won't Regret It

Sep 07, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I can see where all the boys are in one week and what's planned for the week. We can attach documents to the job card too. So if builders go back to do a rough-in or fit off and they need to see something all the plans and pictures are automatically on their Verizon WORK App! My husband and I now have more time to hire more builders and go out and get new clients rather than stressing about paperwork.

Cons: I haven't asked but I'd love to be able to block out the team members who are on holidays or the days they aren't available.

Recommendations to other buyers: Just jump in and do it, you won't regret it. if you're going from paper to computer, it's well worth it.

HVAC Comp used for 2 weeks only.

Apr 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: I work in the office of a small HVAC Company and we used Verizon WORK for about 2 weeks before switching to a different dispatching software. Although this program was set up nicely and had a very good-looking app for our techs, it had several problems on the office's side. We also use QuickBooks Online and Verizon WORK did not sync up easily. We had to go through our entire customer base and change all sub-customers to be their own customer, which caused other problems with invoicing as well. Although it was a nice program, the problems we had with it working with QuickBooks made it unusable for us.

Pros: Great customer service, good app for techs

Cons: Does not sync well with QuickBooks

Beyond Expectations

Sep 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is such a variety of options within Verizon WORK which eliminates the need to shuffle around between different programs or applications.

Cons: There is so much to Verizon WORK so it would be good to have more training/webinar's to get your head around how everything works and to set things up properly. The issues I've been having is basically been the customisation of invoices, but all I do is ring up and the technicians are always happy to help, they will sort it out or even do it for me. It's fantastic!

Recommendations to other buyers: Jot down what programs you are using at the moment and then get in contact with Verizon WORK to find out how it's going to work.

Verizon WORK needs work

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to find your way around. It seemed like a good price at the time I signed up - there's a reason for that!

Cons: You receive part of a purchase order, but you can't show this on the system. You can either receive an item or not. You can't get around this by adding two lines of the same item as it just overwrites the first entry.

Not great

Oct 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: The contracts are 3 years long, if you are not happy with service you are stuck. The product is not as functional as they make it seem. They push new programs on you and if they do not work as promised, they try and stick you with the contract term regardless. I do not recommend this company and am looking elsewhere.

Pros: Easy to read reports, usually Americans answer the phone Affordable

Cons: Reports are not entirely correct due to geofencing Geofence sizes are ridiculous, smallest barely covers a house, the next size up is an entire neighborhood Long contract terms

Recommendations to other buyers: Look around, other companies have happier customers.

Signed up hoping to get a handle on estimating, scheduling, dispatching and invoicing all in one.

Oct 03, 2017
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The concept is good. They try to do what service providers need. Set up people try very hard to make the bad software do what you need it to do. Unfortunately they cannot fix underlying flaws in the program.

Cons: Software is obviously written by programmers who have no real world experience with service businesses. Not intuitive, slow and clunky. Other than creating jobs the work flow is awkward.

Many simple functions missing or if they exist do not make sense in the real world.

Overall: Helps track jobs, quotes and invoices.

Useless software, broken promises

Jul 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don't call them on the phone. Cancelations are only binding if you email them.

Cons: We tried to cancel for an entire year. They tell you it's canceled then keep charging you. Then they say there is no email history of complaints. If you try to cancel the phone it means nothing. The program runs like it's in beta testing. You have to learn special tricks to keep from logging out every time you put your phone in your pocket.

Great Product, but read the terms. Sign up with just one user!

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Product had some hiccups, but functions great. Does 99% of what we need it to. Easy to use, understand, etc. Very good customer service.

Cons: They motivate you to sign up with as many users as possible because you are then locked in for a year at those numbers. Good news is that you can add and remove users at anytime as long as you always keep the users you selected. Be smart, sign up with just 1 user!

Recommendations to other buyers: It really is a great software. I learned a lesson to not use a software that has a contract. Good companies will tell you that the service and costs should be good enough to keep the customers, not lock them in.

not what i was sold on

Aug 10, 2018
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: don't waste your time or money

Pros: it's easy enough to use & i guess it's better than no system at all. the guy i work with to set things up is very nice & as helpful as he can be!

Cons: i was told how customizable this system was until we signed the contract & then everything was hard coded & could not be customized! it doesn't do 1/2 of what we need it to do but now we are stuck with it! the price was better than most i looked at but since it doesn't do what we need it to this is not a pro.

Revolutionized my business

Feb 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: WORK made running my business (electrical contractor) like a computer game; my admin time was halved. Furthermore, I got more mileage from my employees, I was able to fit in an extra 20 - 30% more productive work. Monthly cost is easily worth it in admin time alone ( fired store man and cut the bookkeeper's hours), and I have 20 hours extra a week to spend on the tools.

Cons: Mobile app was a little slow. This was fixed in the latest update. Also, if you are a smaller business, I think they have a minimum of six users, which can make it expensive if you are a sole trader.

Recommendations to other buyers: Don't go with the cheapest option, and don't develop your own software; you may as well liquidate your business, withdraw the cash, and burn it.

Probably the best solution for what we actually need

Dec 15, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The scheduling capabilities. If I have a guy off sick it's easy to log in see what stage the job is at and the information attached rather than it being in somebodies head. It just becomes easier to manage the job. We should have done this 5 years ago

Cons: Not being able to link uploaded documents between different tasks.

Recommendations to other buyers: You have to test the suitability. Don't just read what's on the website. Download a copy and actually sample (you'd be an idiot not to do that really) and obviously you would have to do multiple products to see which one most suits and obviously weigh up the cost factors.

Safety Compliance for a transportation company

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: knowing where my trucks are and the information that is provided.

Cons: when having issues and no resolves. Sometime made to feel if I am making up problems

Recommendations to other buyers: check cell service areas because in northern Canada there is issues

Horrible program and company! Nothing but problems!

Jun 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Horrible orange gram and they keep billing won't stop billing me even though the program neve lived up to its promises.

Pros: The program didn't work at all. My service men hated it and found it non user friendly and frought with problems. This is not a good program and they won't stop hiking even though we don't use it and haven't us d it for a long time,

Cons: Too many to list: Invoicing problems, stalling problems, sign on Problems, not user friendly, not attractive display, loss of use in field problems, ie internet problems with this software, service men don't like too complicated. Importing old data problems, they said they'd help never did help. Not easy to use, not a good program at all. Nothing but problems the confirmation emails come out jumbled etc they keep billing even though I don't use program or want this program anymore.

Worst customer service that I've ever experienced

Nov 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Do not waste your money on this. The customer service is horrible as they don't even know the program or how to help. You can send messages to customer support until you're blue in the face and they won't answer. If they do, it's completely irrelevant to what you need.

Cons: I have to manually go in to every driver each day and edit their logs because of this program. It hardly ever put them into Driving and then it put them on duty when they are driving! Very bad program

Verizon WORK Integrations ability

Nov 09, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Verizon WORK is useful as dots on a screen. From an operations standpoint and a fleet maintenance program, it is useless. They need to work with an on-board camera company to integrate camera systems. They need improvements on ability on the shop side of operations; ability to create and work order and PO Orders and track them through process. With Verizon buying Verizon WORK, I do not see these issues changing because Verizon is a individual service company and is not focused on business like ours.

It makes my business life easier and more efficient

Oct 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Basically being able to set up jobs in advance or on the spot, to enter the time in, and have it come up on the field worker app, reminds me of what¿s coming up and reminds me to clock in, I like that side of it best. It works well for my business. I don't use Verizon WORK to the extent that it could be used but it suits my needs. I just find with Verizon WORK, it makes my daily work life a lot easier and more efficient. If I record all my work with this program/ app, which syncs with my laptop and desktop computer, prepare invoices and send across to Xero, I know I¿m capturing everything. So if I miss something out it¿s my own fault because it¿s so convenient to set up a job, record start and finish time, make notes and raise client invoices on a timely basis.

A Tremendous Improvement

Nov 15, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Verizon WORK is easy to use and the dashboard layout is great. We have noticed a tremendous improvement in our processes both in the office and out in the field. Verizon WORK provides our business with greater visibility and overall just makes things so much easier.

Cons: The implementation process was a little time consuming.

Recommendations to other buyers: Be extremely patient initially and get your processes correct on the first go instead of going back and forth with things later.

Worst customer service possible

Nov 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software seems like it could have been a possible solution to our growth but never got far enough into it after the first few weeks as customer service was disgusting.

Cons: Very poor customer service compared to the competitors. Twice they made appointments to call and spend time with us and both times they never called after having 3 staff waiting in our office.

overall decent, but can use improvements

Oct 06, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: The pricing structure and terms are much better than many other companies, and the platform definitely has it's advantages. There are several usability issues that I have noticed but once you get a routine down, it becomes easier to use.

Pros: - Map function (limited, but helpful) - comparatively good pricing

Cons: - customization isn't as custom as they sell you on. - glitches out

Recommendations to other buyers: get the 30 day worry free trial (you'll have to ask your sales person)

PROGRAM SUCKS AND LIED TO

Oct 27, 2016
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: we had a list of questions we are required to have in a programmed. We we promised these things and we paid $300 to "test" the program and it was NOTHING that was promised.

Cons: does not do what was promised. was lied to. pressured into paying $300 for a "trial" with 30day money back. received bill for $600 AFTER cancellation 10 days into "trial". the company waited 8 days to input any data for us.

Recommendations to other buyers: DO NOT USE

Verizon WORK Survey review

Jul 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: That it is easy to use and that you can customize any part of it to fit your needs.

Cons: That there is no customizing the dashboard to break down job types.

Recommendations to other buyers: This software is the perfect software for companies that Field Service technicians in the field.

We are on the phone with them now trying to cancell this terrible system

Jul 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We hope we can get out of the contract without getting our attorney involved.

Pros: The initial presentation with their rep. He was impressive so we signed up with them.

Cons: The implementation has been horrific. Multiple training meetings cancelled. Signed up two weeks ago and we still don't have an invoice form in their system. The proof they sent us our artwork was distorted, stretched and off center. We had cancelled our old system and had to go back to PAPER INVOICING until we could get reinstated with our prior system.

Not Worth the Money

Mar 18, 2016
1/5
Overall
1 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cautionary Truth: I have been using Fleetmatics for about 3 months and have found the calendar view to be inadequate. The job ticket does not include the phone number. The sales person sold me on a lot of 'can do's' that have not materialized. One example, their website says they integrate with Xero. It turns out it is only Xero in Australia. Another is they took my form and had to change it for integration .. which was found after the fact. Now, I want to cancel and am 'locked' in for 12 months. $250 / month. The 'Scheduler' feature is a joke. I get Long/Lat on a customer but not his phone number on the same tab. Seems as if no user testing was performed.

Verizon WORK... Don't do it!

Nov 08, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: Not a good experience at all, they do not stand behind their word at all, customer service leaves you with a bad taste in your mouth. All they really care about is getting you to sign up for their free trial and when it doesn't work because it really doesn't ... they give you so much run around to cancel.

Pros: None, needs a lot of improvement

Cons: Dishonest Representatives

Recommendations to other buyers: Yes, don't fall for it

Director of Corporate Operations for Stahlman-England, INC

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Increased Sales, Productivity, essential Reports and overall growth of our Service Dept.

Cons: There really isn't anything. Only suggestions if additional accounting reports with better breakdowns. I also understand that this is not an accounting program - so not sure this could happen.

Recommendations to other buyers: This software allows greater awareness of efficiency, production, reporting, and accountability.

Verizon WORK

Oct 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Comments: Was looking for scheduling software. scheduling needs centered around 2-3 pickup trucks and the delivery and pickup of 12 storage trailers to/from customers. Remote access to schedule by drivers. Ability to capture completion reports on delivery/pickup events. Ability to capture the sale of ancillary items during deliveries.

Pros: scheduling and invoicing

Cons: price and complexity

Just Do It, Everyone Should Be Doing It

Sep 01, 2015
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity, the drag and drop functions, the scheduling, it's all very user intuitive. Easy to work out.

Cons: Poor financial integration with other software at the moment.

Recommendations to other buyers: I think all of them to some degree are going to be really good and are a lot better than what most of us have been doing in terms of manual data entry for job management. My advice would be just do it, everyone should be doing it.

Fantastic

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Everything I could have wanted and more, easy to use easy to navigate and tutorials by the handfuls. The customer service reps are great. Teams all over the country, never called and gotten a voicemail! Needless to say I'm impressed.

Pros: Versitility

Cons: Nothing I've run access to date

Recommendations to other buyers: I would call the guys at Verizon WORK, 5 stars in my opinion

not too bad

Jul 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: easy to use if you follow all the steps in the training- but you have to follow them step by step in order for it go smoothly

Cons: tech support could use some improvement, they are hard to contact and upcharge for every single thing

Bad experience all around

Aug 03, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: Website interface is alright. Customer support, though unable to answer your questions or provide meaningful responses, answered relatively quickly and had a great accent. Product is not too hard to use.

Cons: Lack of meaningful support, impossible to reach, fails to meet every single agreed performance deadline and has no compartmentalization of data. Everyone from our lowest level guy sweeping floors to our highest level executive would have the same access to even the most confidential customer information. And good luck trying to cancel once you've signed up.

Recommendations to other buyers: Be sure they don't mind having a low level employee sell/steal their customer database.

Year subscription scam

Jan 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Pass on this

Pros: Great sales people. They sell you the dream. Web site looks great. It appeared to be just what we needed

Cons: horrible product and they scam you into a year service contract. Don't use this product. It only handled 1 day service request.

Not a Happy customer. Over promised what they couldn't deliver.

Jun 07, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The technician dispatching part of their software looks like it might be good.

Cons: Very Misleading! We were promised a digital contract that would be click and fill, similar to a pdf form. What we received was a list of all the boxes that would be on the contract. After you fill in the list it would turn into a contract. In this list was also the customer initial and signature boxes, the customer would be required to initial and sign before seeing what was on the contract.

Recommendations to other buyers: Advice from one business owner to another, get everything you discuss in writing. That way when they do not deliver on what is promised you have a possibility to revoke the contract.