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"Good platform that could be great."
Joy H. - Executive DirectorSeptember 4, 2019
STARTING PRICE
$1.95
EASE OF USE
4.5/5
Based on Capterra user reviews
Events.com connects people with in-person and virtual experiences they love. Its mobile-first event management and registration platform helps event makers manage, market, and monetize everything from massive festivals, real-world and virtual conferences, and marathons. With its end-to-end event management solutions, including sponsorship and marketing tools, Events.com gives organizers access to a suite of tools at every step of planning.
Provider
Events.com
Located In
United States
Foundation
2014
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android
Training
Videos, Webinars, In Person, Documentation, Live Online
Support
Phone Support, Chat, Knowledge Base
Our mobile-first event management and registration platform helps all event makers manage, market, and monetize everything from local fundraisers to massive festivals and marathons.
Content Source: Events.com
Green rating bars show the winning product based on the average rating and number of reviews.
Events.com Reviews
Pros
Easy to use, love how you can duplicate events during set up and best part is choice of payment platform- as an event organizer getting paid within days of ticket sales is great.
I love the ease of the platform. It is very user friendly and what isn't easy the customer service is top-notch.
Our local sales rep was AMAZING. She made our transition from a different service provider seamless, provided fast and friendly support, and personalized our event page herself.
The people on the events.com team, are some of the best people I have worked with and genuinely care about our organization and what these events allow us to do beyond the event.
Cons
Navigation thru site was confusing and sometimes frustrating.
If you download the information it's useless and unreadable. Trying to make a list of who bought what is worthless and taking about 6 hours at this point.
We were told a machine would be sent to us this week to process tickets, that didn't happen. Overall a very disappointing experience that has required far more work on our part than we were expecting.
Some of the features do no 'port-over' well. E.g. the customized messages when people pursue a ticket need to manually be done again (and the cut and past URL's each need to be manually inserted).
"Good platform that could be great."
Overall: Because the customer service is excellent, any major issues we have with the software are immediately seen to by our customer service rep. As stated above, this software would get a 10/10 if we had access to reporting options and more customization.
Pros: The software is generally easy to use, and the customer service is excellent. It is much easier for our customers to use as well.
Cons: Creating reports is very limited in what information you can pull together and I have to ask our customer service rep to do those for us. Would be much better if we could do them ourselves. There are some registration options that we wish we could customize as well.
"Hands down the easiest way to manage event registration"
Overall: Events.com has allowed us to better organize the "behind the scenes" of the event registration process. Other sites did not have accessible help features and we would spend time on YouTube looking up how to videos. We have saved countless man hours being able to email in needed changes and thoughts about how we wanted to change things and the events.com team would walk us through options.
Pros: The staff at events.com are extremely knowledgeable and were able to ask me my goals for the event registrations and they walked me through how to do it (although they do all the setup) so I was aware of how to do it. They are able to make the registration site function in the way that works best for the end user and us as the organizer. The people on the events.com team, are some of the best people I have worked with and genuinely care about our organization and what these events allow us to do beyond the event. They care about their customers.
Cons: I cant think of anything that I want changed about events.com. Everything from the site (desktop and mobile) to the people behind the site I have been extremely happy.
"Still Waiting for Money"
Overall: I wouldn't trust Events.com at this point. We've moved on to another ticket provider and are much happier. Buyer Beware!
Pros: At first our organization was quite happy with Events.Com because soon after they purchased BrownPaperTickets (which owed us money from our Spring 2022 shows) we were paid this money. This was an encouraging sign to us.
Cons: However, we are still waiting to be paid for tickets sold to shows held in December 2022. Repeated requests to be paid have resulted in nothing - we have not heard back from their customer service about the money owed to us from 5 months ago.
"Great platform"
Overall: I am happy with the platform
Pros: I like the UI, it is very clear and I am able to find what I am looking for easily.
Cons: Promo codes: The selection of dates and choosing which event the code will work is a bit hard. Selecting the date and ticket type could appear somewhere before saving the promo code. otherwise, I forget about them
"Best Customer Support Ever! "
Overall: We are able to host all of our events through events.com and that is a game changer for us. Payment plans, different ticket pricing - it's all wonderful to have in one place!
Pros: Events.com has the best customer support. They checked in on us multiple times to make sure we didn't have any questions and to wish our event well. Amazing people at events.com!
Cons: There are a few features that would be wonderful to have that are not currently offered, like an email notification each time a new sign up comes through. The daily summaries were sufficient for us though!
