--- title: "AppBase DCM & BPM Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AppBase DCM & BPM Platform Software - reviews, pricing plans, popular comparisons to other Access Governance products and more." source_url: "https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/" page_type: "product" language: "en" --- # AppBase DCM & BPM Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AppBase DCM & BPM Platform ## What is AppBase DCM & BPM Platform? Eccentex AppBase platform delivers low-code/no-code application development capabilities that are specially designed for Process Automation and Dynamic Case Management. Users of the platform can benefit from orchestrated AI capabilities and can leverage a unified Customer 360 desktop, that connects the customer journey across all departments and systems. ## What is AppBase DCM & BPM Platform used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Master Data Management](https://www.capterra.com/master-data-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $120 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AppBase DCM & BPM Platform?[Manage this product listing](https://www.g2.com/products/wso2-identity-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AppBase DCM & BPM Platform 5.0 (3) VS. [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting Price $120 Per User, Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.1 (246) Value For Money 4.7 (3) Value For Money 4.1 (221) Customer Service 5.0 (3) Customer Service 4.3 (235) ## AppBase DCM & BPM Platform alternatives Highest Rated [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Caspio](https://www.capterra.com/p/137206/Caspio/) [4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137206/Caspio/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Airtable](https://www.capterra.com/p/146652/Airtable/) [4.6 (2,244)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146652/Airtable/) ## FAQs about AppBase DCM & BPM Platform Overview ### What company size and specific industries is AppBase DCM & BPM Platform built for? AppBase DCM & BPM Platform is designed for mid-size and enterprise organizations across all industries, with use in telco, retail, finance, insurance, public sector, and utilities. It is positioned for companies operating in these sectors worldwide. Features and Usability ### What are the key features of AppBase DCM & BPM Platform? AppBase DCM & BPM Platform includes code-free development and code development, plus process modeling and designing, graphical workflow editor, and workflow automation. It also offers access controls/permissions, audit trail, document management, custom forms, analytics, and third-party integrations for managing business processes and application data. Pricing ### How much does it cost and what fees or limitations are included? AppBase DCM & BPM Platform starts at $40 per user per month for Smart Knowledge Base and Enterprise Email Automation. Dynamic Case Management costs $90 per user per month, and HyperAutomation Cloud costs $120 per user per month. A free trial is available, with no other fees or limitations stated. Integrations ### Which third-party tools and platforms does AppBase DCM & BPM Platform integrate with? AppBase DCM & BPM Platform integrates with about 10 third-party tools, including communication and enterprise platforms such as Genesys Cloud CX, GENESYS, Microsoft Exchange, Twilio, Salesforce Service Cloud, Microsoft Azure, IBM Maximo Application Suite, Maximo, ArcGIS, and ChatGPT. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does AppBase DCM & BPM Platform offer? AppBase DCM & BPM Platform provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced learning materials for teams getting started. Getting Started and Support ### What customer support options does AppBase DCM & BPM Platform offer? AppBase DCM & BPM Platform provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available, so support experience details such as response speed or helpfulness cannot be confirmed from user comments. ## Features AI summary Based on 808 Access Governance reviews Capterra data shows that buyers of low code development platform software rank the following features as their top priorities: - **Customizable Fields** (**56%** of reviewers rated this feature as critical) - **Business Process Automation** (**45%**) - **Web/Mobile App Development** (**47%**) AppBase DCM & BPM Platform supports all three of the features reviewers value most: **Customizable Fields**, **Business Process Automation**, and **Web/Mobile App Development**. Together, these capabilities help businesses adapt applications to specific workflows, automate repeatable processes, and build web and mobile tools faster, allowing teams to improve efficiency and respond more quickly to changing business needs. Contact Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Task Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Contact Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Support Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Workflow Configuration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs AppBase DCM & BPM Platform 215 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI-assisted Development: Receive suggestions from an automated tool on the next steps to take in the development process based on your prior activity - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Benchmarking: Compare key metrics for the business against prominent players in the industry - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Code Development: Create code from scratch - Code Enforcement: Ensure all properties are adhering to government and legal codes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Collaborative Development: Work with others within one platform/system on the application development process - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Compatibility Testing: Preview how the app will display on multiple device types and operating systems - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Custom Development: Development of custom software, web apps, mobile apps, etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Aggregation and Publishing: Assemble data from multiple sources - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Governance: Collection of processes, policies, and standards to manage the storage & usability of enterprise data - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Masking: Modification of sensitive data to make it invaluable for unauthorized intruders - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Modeling: Conceptual model of how data items relate to each other - Data Profiling: Examines, analyzes, and organizes data to create relevant summaries or graphs. - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Database Support: Supports common databases such as MySQL and Oracle - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Debugging: Detect and remove errors - Deployment Management: Manage the processes involved when making the application ready for use - Digital Asset Management: Manage digital assets - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email-to-Task Conversion: Convert emails into tasks - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Filtering: Find & retrieve relevant data or documents - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Government: Intended to be used by governmental agencies - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Graphical User Interface: A visual way of interacting with an application or operating system using items such as windows, icons, and menus - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Indexing: Compile and organize data into specific metrics - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Integrated Development Environment: An application for source code editing, compiling, and debugging - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Investigation Management: Oversee people and resources to carry out an investigation - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Iteration Management: Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Localization Automation: Adapt content to display differently based on viewer location - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Development: Development of applications for mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - On Call Scheduling: Track and organize on-call shifts - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Permit Issuance: Issuance of valid permits to initiate projects or tasks - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Templates: Pre-designed project plans that can be customized - Project Workflow: Create, manage, or update project workflows. - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring Tasks: Set the frequency of a task's occurrence - Relationship Mapping: Creating relationships between different IT assets to define their status and dependencies in a network - Release & Deployment: Planning, coordinating, and executing the deployment of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Spreadsheet View: UI looks like a spreadsheet - Status Tracking: Track the status over time for a request, process, asset, or transaction - Sub-Task Management: Split and manage tasks into individual components - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Import: Import tasks from external sources - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Taxation & Assessment: Determining value of properties/purchases to calculate tax - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Modeling: Use visual elements such as pre-built blocks and/or shapes to assemble a model or design - Visualization: Graphical representation of data or processes - Web App Development: Development of applications that are delivered over the internet through a browser - Web/Mobile App Development: Create/edit commerce applications for mobile devices and/or web - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/pricing/) HyperAutomation Cloud $120.00 Per User,Per Month It includes: - HyperAutomation Cloud - HyperAutomation as a Service (HaaS) - Eccentex Generative AI Services Dynamic Case Management $90.00 Per User,Per Month It includes: - AppBase Platform - Dynamic Case Management - Process Automation - Eccentex AI Services Smart Knowledge Base $40.00 Per User,Per Month It includes: - AppBase Platform - Smart Knowledge Base - Eccentex AI Services Enterprise Email Automation $40.00 Per User,Per Month It includes: - AppBase Platform - Advanced Email Automation - Eccentex AI Services Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Abby](https://www.capterra.com/p/268623/Abby/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ArcGIS](https://www.capterra.com/p/93333/ArcGIS/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[ Maximo](https://www.capterra.com/p/170474/Maximo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Joshua B. Operations Planning Manager Telecommunications ### "Deployment of solution with Genesys Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2023 Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap. Pros We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company. Cons As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Grant L. Digital Manager Alternative Dispute Resolution ### "Dynamic case management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2023 We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown. The support from Eccentex is second to none and they give us full confidence that our system will be available and secure. Pros The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel. Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams. Cons Lack of a customer facing portal module that can be built using the same AppBase platform. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing AppBase DCM & BPM Platform The platform is built around case management priniciples, which suits the type of work we do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Product Director ### "Great case management tool and powerful low code platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2018 Great platform to build a wide range of application, rapid prototyping, and development Pros We use Eccentex platform to build incident case management for public safety. Our solution provides two types cases - incident and service requests (patient transportation, blood delivery). Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above. Cons Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.