# AppBase DCM & BPM Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AppBase DCM & BPM Platform Software - reviews, pricing plans, popular comparisons to other Low Code Development Platform products and more. Source: https://www.capterra.com/p/141073/PowerSchool-SIS --- # AppBase DCM & BPM Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AppBase DCM & BPM Platform ## What is AppBase DCM & BPM Platform? Eccentex AppBase platform delivers low-code/no-code application development capabilities that are specially designed for Process Automation and Dynamic Case Management. Users of the platform can benefit from orchestrated AI capabilities and can leverage a unified Customer 360 desktop, that connects the customer journey across all departments and systems. ## What is AppBase DCM & BPM Platform used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Low Code Development Platform](https://www.capterra.com/low-code-development-platform-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $120 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AppBase DCM & BPM Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.eccentex.com/&name=AppBase DCM & BPM Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AppBase DCM & BPM Platform 5.0 (3) VS. [4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/) Starting Price $120 Per User, Per Month Starting Price $600 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.4 (246) Value For Money 4.7 (3) Value For Money 4.3 (221) Customer Service 5.0 (3) Customer Service 4.5 (235) ## AppBase DCM & BPM Platform alternatives [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.6 (2,224)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month [4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Highest Rated [4.7 (153)](https://www.capterra.com/p/143607/kintone/reviews/) Starting price $24.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Task Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Support Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Workflow Configuration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs Access Controls/Permissions Define levels of authorization for access to specific files or systems AppBase DCM & BPM Platform 208 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Receive suggestions from an automated tool on the next steps to take in the development process based on your prior activity System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage assets throughout their lifecycle to optimize profit Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Compare key metrics for the business against prominent players in the industry Create, manage, and send invoices or bills to customers Create budgets based on historical data and future projections Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Create code from scratch Ensure all properties are adhering to government and legal codes Provides a channel for team members to share media files, communicate, and work together Work with others within one platform/system on the application development process Leave comments and notes on documents for others to view Record and track all relevant internal and external communications Preview how the app will display on multiple device types and operating systems Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Development of custom software, web apps, mobile apps, etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assemble data from multiple sources Import, collect, and capture data from multiple sources Connect to big data sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Collection of processes, policies, and standards to manage the storage & usability of enterprise data Import and export data to and from software applications Track the management and flow of data throughout the organization Modification of sensitive data to make it invaluable for unauthorized intruders Move from one database to another, or upgrade the version of database software being used Conceptual model of how data items relate to each other Examines, analyzes, and organizes data to create relevant summaries or graphs. Establish guidelines about how much and what kind of data can be stored in the repository Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Supports common databases such as MySQL and Oracle Specify or track the date/time a project, task, etc., is due for completion Detect and remove errors Manage the processes involved when making the application ready for use Manage digital assets Plan and implement business continuity measures in case of unforeseen events Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Convert emails into tasks Track employee schedules, availability, and performance across projects and tasks A chronological record of actions or occurrences within a network, software, or process Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Find & retrieve relevant data or documents Plan, manage, and track the financial activities of an individual or organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Intended to be used by governmental agencies Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies A visual way of interacting with an application or operating system using items such as windows, icons, and menus Create, design and modify the flow and processes of tasks in a project Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Compile and organize data into specific metrics Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. An application for source code editing, compiling, and debugging Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Oversee people and resources to carry out an investigation Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Manage incidents related to outages or breaches in functionality of IT systems Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Adapt content to display differently based on viewer location Templated responses for responding quickly to recurring support requests Schedule predetermined or ad hoc maintenance services and labor requests Collect and maintain structured information that describes data or content Access software remotely via mobile devices Notifications via mobile devices Development of applications for mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allows users to manage data from a number of sources Drag and drop/visual interfaces that allow non-tech users to build without writing code Ability of websites, web applications, or mobile applications to function without an active internet connection Track and organize on-call shifts A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Issuance of valid permits to initiate projects or tasks Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Pre-designed project plans that can be customized Create, manage, or update project workflows. Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Set the frequency of a task's occurrence Creating relationships between different IT assets to define their status and dependencies in a network Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables creation, management, and tracking of product requirements & features during product production/development Notifying as a warning or reminder of a potential or imminent hazard Analyze potential risks across the organization Initiate collection and analysis of known risks Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Track, report on and implement actions pertaining to physical safety at the workplace Pipeline view and tracking lead status Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Development of software programs Tracks every modification made to source code UI looks like a spreadsheet Track the status over time for a request, process, asset, or transaction Split and manage tasks into individual components Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes UI looks like task board Edit task information and all related elements Import tasks from external sources Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Determining value of properties/purchases to calculate tax Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Measure and track time including hours worked and paid time off (PTO) A digital list of items that need to be completed Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more Track revisions and updates made to files and navigate between different versions Use visual elements such as pre-built blocks and/or shapes to assemble a model or design Graphical representation of data or processes Development of applications that are delivered over the internet through a browser Create/edit commerce applications for mobile devices and/or web Creating, assign, and track jobs and/or tasks for work orders Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial HyperAutomation Cloud $120.00 Per User,Per Month It includes: - HyperAutomation Cloud - HyperAutomation as a Service (HaaS) - Eccentex Generative AI Services Dynamic Case Management $90.00 Per User,Per Month It includes: - AppBase Platform - Dynamic Case Management - Process Automation - Eccentex AI Services Smart Knowledge Base $40.00 Per User,Per Month It includes: - AppBase Platform - Smart Knowledge Base - Eccentex AI Services Enterprise Email Automation $40.00 Per User,Per Month It includes: - AppBase Platform - Advanced Email Automation - Eccentex AI Services Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Abby](https://www.capterra.com/p/268623/Abby/)[ ArcGIS](https://www.capterra.com/p/93333/ArcGIS/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[ Maximo](https://www.capterra.com/p/170474/Maximo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Joshua B. Operations Planning Manager Telecommunications ### "Deployment of solution with Genesys Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2023 Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap. Pros We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company. Cons As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Grant L. Digital Manager Alternative Dispute Resolution ### "Dynamic case management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2023 We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown. The support from Eccentex is second to none and they give us full confidence that our system will be available and secure. Pros The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel. Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams. Cons Lack of a customer facing portal module that can be built using the same AppBase platform. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing AppBase DCM & BPM Platform The platform is built around case management priniciples, which suits the type of work we do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Product Director ### "Great case management tool and powerful low code platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 5, 2018 Great platform to build a wide range of application, rapid prototyping, and development Pros We use Eccentex platform to build incident case management for public safety. Our solution provides two types cases - incident and service requests (patient transportation, blood delivery). Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above. Cons Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)