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"Cheap, quick and easy"
Katie K. - Owner and DesignerJanuary 15, 2021
STARTING PRICE
$45
one time
per user
EASE OF USE
4.6/5
Based on Capterra user reviews
Userbrain is an online tool, backed by thousands of testers, that will let you know what’s working for your product — and what’s not. With fast, simple, and affordable user tests, we empower designers, UX experts, founders, and marketers to build products people love to use.
Provider
Userbrain
Located In
Austria
Foundation
2011
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS
Training
Live Online, In Person, Documentation, Webinars, Videos
Support
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat
eCommerce Sites, SAAS Companies, Startups
Content Source: Userbrain
Green rating bars show the winning product based on the average rating and number of reviews.
Userbrain Reviews
Pros
It was easy to set up the different tasks, especially as ours were quite complicated. I'm impressed testers were dedicated and followed very well the flow.
For the price it had the same level quality and ease of use as higher priced alternatives. The interface and recording quality is great.
This has be wonderful overall. It have given a great opportunity to reach out to our target market.
The speed of responses is great. With the added demographic options selecting people is easy and we were happy with results.
Cons
Also the method of how Userbrain presents the tasks on the screen can confuse users and often wastes time as they get mixed up.
We had two people that were way too young (teenagers) to be buying our products. The users were overall very weak.
No app functionality and slightly confusing process for video creation.
The users can take anywhere from 2 to 20 minutes to complete the task. There should be a minimum amount of time a user can take to go through the exercise or risk not being credited if they do not.
"Cheap, quick and easy"
Overall: You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit.
Pros: The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs.
Cons: The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support.
"Fast and affordable research recruitment"
Overall: Overall, as a first-time user I'm very happy with UserBrain and I will definitely be using the service again in the future.
Pros: I'm a solo designer, so cost is the number one barrier for me while conducting user research. UserBrain is incredibly affordable, and I was blown away by how quickly my research request filled up and by how high quality the results were. I also really liked the video recordings and how easy it was to download and share them.
Cons: There aren't many bells and whistles here. You essentially get a fast and cheap way to recruit users and view the session recordings. I wish there were some other useful things like transcription included, even if it was for an additional fee.
"Bad Support"
Overall: Bad, just don't use it, there are plenty of alternatives
Pros: Not their customer service, not their UI
Cons: Customer service, they are not a fair company. They want your money, they're not in it for the long haul. They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards.
Vendor Response
"Userbrain is great even if you are a small startup"
Overall: I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step.
Pros: First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily.
Cons: If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step?
"Guided User Tests"
Pros: I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value.
Cons: Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive.
