# Userbrain Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Userbrain the right User Testing solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141082/Userbrain/reviews --- Userbrain 4.2 (88) [View alternatives](https://www.capterra.com/p/141082/Userbrain/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Userbrain Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Yumi S UX DesignerDesign, 2 - 10 employeesUsed the software for: I used a free trial. “I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.“ August 10, 2023 CB Cory B PresidentRetail, 51 - 200 employeesUsed the software for: 1-2 years. “They refused to refund the charge and just quoted their "policy".“ January 9, 2026 Rahul B Marketing intern Information Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “User brain is one of the user testing platform where we can earn some extra cash from giving our feedback on softwares websites or mobile applications to companies for some monetary rewards.“ July 31, 2022 MS Matthew S Front end web designer and developerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The only con I can think of is that the users testing our site aren't in the same mindset as our primary audience (people seeking debt help / wanting to donate) so the content doesn't have the same impact and can affect their experience on the website“ January 18, 2022 Aaron C Chief Product OfficerFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “I can dip in and out with pay-as-you-go credits with no commitment which I do for personal projects, and I can subscribe to make a real saving by buying monthly.“ January 17, 2023 AS Abigail S UX ResearcherComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Some participants have a hard time finding the chrome extension to get their tasks.“ November 22, 2021 Yumi S UX DesignerDesign, 2 - 10 employeesUsed the software for: I used a free trial. “Great features and prompt, caring customer support - thanks team !“ August 10, 2023 WD William D Lead UX/UI designer Financial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It's difficult to preview the tasks and I frequently spend a credit before finding out that the task had an error.“ January 18, 2022 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie K. Owner and Designer Design Used the software for: 1-2 years ### "Cheap, quick and easy" January 15, 2021 4.0 You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit. Pros The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs. Cons The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support. Alternatives considered [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userbrain Userbrain offers recorded video sessions, which wasn't offered by UsabilityHub. I had used UserTesting in the past, but it is far to expensive for my and my clients' needs. Review Source RK Ry K. UX Designer Design Used the software for: Less than 6 months ### "Fast and affordable research recruitment" January 17, 2022 5.0 Overall, as a first-time user I'm very happy with UserBrain and I will definitely be using the service again in the future. Pros I'm a solo designer, so cost is the number one barrier for me while conducting user research. UserBrain is incredibly affordable, and I was blown away by how quickly my research request filled up and by how high quality the results were. I also really liked the video recordings and how easy it was to download and share them. Cons There aren't many bells and whistles here. You essentially get a fast and cheap way to recruit users and view the session recordings. I wish there were some other useful things like transcription included, even if it was for an additional fee. Alternatives considered [User Interviews](https://www.capterra.com/p/169122/User-Interviews/)[UserZoom GO](https://www.capterra.com/p/212713/UserZoom-GO/)[Respondent](https://www.capterra.com/p/228919/Respondent/) Reason for choosing Userbrain UserBrain provided the most features at the most affordable price compared to its competitors. Review Source CB Cory B. President Retail Used the software for: 1-2 years ### "Company refused refund 5 minutes after credit card charge" January 9, 2026 1.0 Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website. Pros Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service. Cons 5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company. Review Source TD Tuba D. UX Researcher E-Learning Used the software for: Less than 6 months ### "Userbrain is great even if you are a small startup" February 24, 2020 5.0 I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step. Pros First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily. Cons If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step? Reason for choosing Userbrain Due to the finances, userbrain has the pay as you go and the monthly subscription. Also, I can test with my own users :) Switched from [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Because they did not have the pay as you go model and monthly subscription. They require a big commitment. Review Source KG Kalki G. Product Manager Real Estate Used the software for: 1-2 years ### "Guided User Tests" November 2, 2020 4.0 Pros I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value. Cons Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive. Reason for choosing Userbrain It was more light weight and flexible. Switched from [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Made the switch for cost reasons and the flexibility of not having to buy into an annual contract. Review Source Matt L. Creative director Design Used the software for: 6-12 months ### "A great product that needs a little polishing round the edges" October 30, 2020 4.0 Overall I think user brain is great and I would definitely consider using it again. I’m reluctant to take out a subscription just yet as I think it needs a little polishing round the edges but it is not far off at all. It’s also worth noting that one of the biggest things it holds over its competitors is the ability to carry over tests into the next month Pros The admin pages are great. It’s relatively easy to keep a track of live tests. And super easy to edit live tests. The team are definitely worth a mention too Cons I had some issues with testers but I imagine that’s out of their hands to a large extent. Reason for choosing Userbrain Best value for money and features Switched from [TryMyUI](https://www.capterra.com/p/178072/TryMyUI/) Trymyui was too expensive and wanted to put up prices further Review Source SB Sydney B. UX Designer Marketing and Advertising Used the software for: Less than 6 months ### "Just What a UXer Needs " October 30, 2020 5.0 This has be wonderful overall. It have given a great opportunity to reach out to our target market! Pros For a company just getting into user feedback for the first time it was very smooth to use. Also just wonderful that you pay per use instead of a monthly subscription. We were not sure how much we would use it at first. It has a very short turn around time which is great when we choose to use it last minute. Cons My notes and tags would be great if I could time stamp them for others to jump to the section of the video for that note. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userbrain Very flexibly and great for our budget and offered just what we needed with voice and video recording while the user walks through the prototype. Review Source AK Anna K. Product Designer Design Used the software for: Less than 6 months ### "Great product with field to improve" November 10, 2020 4.0 I wasn;t a big fan of unmoderated testing before trying Userbrain. Now, ww have our regular testing done this way. Pros \- Easy recruitment of testers - Easy set up of the test - drag & drop of questions - Very accessible customer support & quick resolution if there's a problem with tester's quality Cons \- I'd love to have opportunity to add the tasks contextually to the screens. This way I'd be able to easily avoid the testers to move through the tasks too quickly. Alternatives considered [Lookback](https://www.capterra.com/p/168425/Lookback/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userbrain Pricing, easiness of quitting the subscription if needed and the fact we already had some interview recording on that platform (cost of switching). Review Source Aaron C. Chief Product Officer Financial Services Used the software for: 1-2 years ### "Remote UX research should be fast, efficient and cheap. And it is with Userbrain!" January 17, 2023 5.0 Great. From the software UX itself, to it's reach and the support the team offer has been exceptional. Pros I like two main things the most about UB. 1. They've got the cost model spot on. I can dip in and out with pay-as-you-go credits with no commitment which I do for personal projects, and I can subscribe to make a real saving by buying monthly. It's the best of both worlds. Cons There really isn't anything I don't like. The once downside I did have is now resolved. At the start there was no qualification questions to filter users out of studies. When I raised this with the team they informed me it was on the road map and sure enough I was using it in a couple of weeks time! Reason for choosing Userbrain The better UX in the platform. Review Source Gurvinder K. Internet judge Information Technology and Services Used the software for: 6-12 months ### "Very good platform for user tester " September 15, 2021 5.0 I recommend this to all who want to user test and want some extra money. Tests are easy and results come fast. Prices is also good. This is very helpful for me. I'm satisfied with it . Pros This software is very easy to use and light weight too. Great way to get some extra money if you qualify. So many test can see and when qualified these tests everytime I get money. Cool and innovative way for side hustle. I can track all my tests easily and I can edit my test too. Customers support is also good with fast response if any issue regarding test. Price is also good compare to other websites. Test were easy and can be complete fast. Software prices is also cheaper and affordable. Test results come in same day and fast rather than others sites. Cons No issue at all with this. Easy to use and fast. Sometimes videos can be laggy. I had some issue with my first test but after some time I handled this situation and submitted my test easily. Some features is missing according to me like demographic are very broad it should be more. Review Source KC Kevin C. UX Designer Computer Software Used the software for: 1-2 years ### "Userbrain review from a UX Designer " November 3, 2020 4.0 Overall it's been very helpful, I'll be continuing to use the product Pros Price is great compared to other similar products like UserTesting. Very easy to set up tests and test results usually come in the same day. Has the same basic features as higher-end products Cons \- Would like more information about the test participants. Currently, we're provided with age, gender and location, but I would like occupation, income range and ability to select users from specific cities/provinces. - Would like to export sections of the test videos, usually, I have to export the whole video and edit it myself later to create a highlight reel to present to others in my company - possible integration with invision or other prototyping tools. Tying test steps to users actions would be very helpful - some tests can come back much later than others -During tests, the instructions the users read are overlayed over the screen and sometimes they don't see parts of the page we're testing Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userbrain Userbrain was much cheaper Review Source JC John C. CMO Retail Used the software for: Less than 6 months ### "Software is good but Reviewers are Poor to Average" February 28, 2020 1.0 bottom line: If you create smaller reviewer age pools (18-24), 25-34, 35-44, etc. That would really help, you can always allow them to choose 2 pools. Get higher qualified people. Some of the people were awful. You need to spend 15-20 minutes to review something thoroughly. Good luck! Pros I think it was very easy to understand and to use. I was able to get my tasks into the tool and was able to do it quickly. Cons I didn't like two things: 1. The user groups were too large. Our demographic is female 25-44. I had to choose 18-34 or 35-54 (or something like that). We had two people that were way too young (teenagers) to be buying our products. 2. The users were overall very weak. You need to vet them much, much better. Maybe increase their pay and increase the overall price of the service. The cost of the service was fairly low from my perspective. I want great, experienced reviewers. I don't want people just get over my questions as quick as possible. Reason for choosing Userbrain It was quicker to get started. I needed results within a couple of days and Userbrain delivered. I really like the software, it was very easy to setup and get started. Review Source SL Sarah L. UX Researcher Internet Used the software for: Less than 6 months ### "A solid choice" February 24, 2020 4.0 Overall quite happy with the software, and the data I got for the price. Pros The prices were really reasonable and the usability was very accessible. I liked being able to rate reviewers, although it wasn't always clear what that info went towards. Customer service was pretty quick too- had a reviewer who had no sound and was sent a credit very quickly, although it wasn't clear whether the participant would redo their video or I'd have to spend the credit. Cons I found the participant quality a little bit hit and miss; some were really great, others pretty rubbish. Luckily the prices were reasonably cheap so managed to get some decent data from the broad spread of participants. I would have liked to be able to screen participants for certain criteria, as I had to use a different software for research involving more specific communities. It also would have been nice to be able to do different types of tasks or to ask for ratings although I think something like this might be possible now on Userbrain. Review Source FS Frank S. Co-founder, Head of Product Financial Services Used the software for: Less than 6 months ### " Flexible & easy to get started" January 17, 2022 4.0 Pros I like that setting up tests is simple and easy to adapt to my needs. I have a variety of question types to choose from and customizing the existing templates is simple. Cons I could use more integrated user screening options. Review Source CM Clare M. Service Design Director Computer Software Used the software for: Less than 6 months ### "A good idea but need further refinement and improvement" October 29, 2019 3.0 Great support and refunds for voided or valueless users. Excellent response rate. Pros Rapidity of responses. Easy to start a test and set it up, Cons HALF OF TEST FEEDBACK IS USER READING THE TASK and buggering around with their computer or lack of IT skills eg to click on images to enlarge. Some users just don't actually say much they just read it all out again. Some suers do desktop tests on mobile. This must be prevented. English users tending to be more articulate than US. Lack of demographic section eg income, location in more depth. User background and preferences eg Android or iOS etc. Make sure purchase journey is simpler and easier. To be valid we need a minimum of 5-6 so use that methodological basis for pricing and bundling, Alternatives considered [UserZoom](https://www.capterra.com/p/183330/UserZoom/) Reason for choosing Userbrain cheaper. More flexible liecenses. Review Source JO John O. Sr. Director Ecommerce Consumer Goods Used the software for: 6-12 months ### "Good product for the pricing model" November 24, 2021 3.0 Very good experience for basic validation, user testing and hypothesis testing. Pros Userbrain is easy to set up/deploy and gets results on tests almost immediately. The flexibility to use your own groups/contacts is a bonus for this level of service. Cons There are limited demographic targeting options as a standard part of the platform. Review Source JA Jessica A. UX-Designer Internet Used the software for: 6-12 months ### "good tool" November 4, 2020 4.0 I actually only have advantages through userbrain. The tests are easy to set up and you usually get results very quickly. This makes the tool ideal for integration into the development process. Pros Userbrain is very easy to use. The setup of a test is super easy and can be done within minutes. It contains all the important features you need. Cons I would like you to be able to structure your tests in folders to keep a better overview. I would also like to be able to give the testers a star rating and a feedback in words. How else would the testers know what they did less well? That could improve the quality of the testers in the long run. Since a few months it takes a bit longer to get the results of German tests together. This was much better at the beginning of the year. Review Source MU Mark U. Design Director Computer Software Used the software for: 6-12 months ### "Good and simple usability testing software" March 3, 2020 4.0 I've had a good experience with Userbrain. The cost for this service is better than most although the features seem a bit limited. Pros I enjoy being able to add notes directly related to the video. Cons My plan is missing a proper screener. I'd really like to screen users before they take my usability tests. This may require an upgrade plan? Reason for choosing Userbrain Price Review Source ZT Zoltan T. director Retail Used the software for: 6-12 months ### "Great software" January 17, 2022 4.0 Pros I love the easiness of setting up campaigns, and the speed at which the new videos are coming in. Cons I really wish there were more targeting options when selecting the users. Review Source ML Max L. Marketing Manager Cosmetics Used the software for: 6-12 months ### "Very fast and useful" October 24, 2019 5.0 Pros The speed of responses is great. With the added demographic options selecting people is easy and we were happy with results. Cons Can be hard to get the instructions to make sense to the testers. Perhaps setting out more structure for it and using that structure to train the user testers to follow a bit more structured protocol (perhaps optional from buyer choice) so you can get a more consistent type of feedback. I get useful feedback but users are quite variable in their interpretations of the instructions so they can be hard to compare sometimes. Review Source Kyle D. CMO Retail Used the software for: Less than 6 months ### "Great " October 24, 2019 3.0 It was great. Pros Convenient user feedback which is honest. Cons The reviewers are not bad but they can be more insightful. Would have been willing to pay more for it. Review Source KM Kevin M. Director of Online Retail Used the software for: Less than 6 months ### "Good value user testing" October 29, 2019 3.0 Pros UserBrain is very easy to use. It includes good selection criteria for demographics of testers. Cons So far the quality of the testers has been poor. I'd have expected them to be more able to provide constructive criticism not just simply read the content on the page or to say that a clearly appalling mobile UI/UX is 'easy to use'. Reason for choosing Userbrain Low cost of entry. Review Source AM April M. UX and Digital Design Lead Utilities Used the software for: Less than 6 months ### "Learning Curve" November 22, 2021 3.0 We only used it once with our own user recruits. Nobody opted to take the test. Pros For smaller companies, this is a decent tool for creating usability tests - for the cost. Cons The initial setup was difficult for the users, even with detailed instructions. It was a bit clunky. Reason for choosing Userbrain Cost Review Source VR Verified Reviewer Product Telecommunications Used the software for: Less than 6 months ### "Love the unmoderated testing!" January 25, 2022 4.0 Pros Easy to set up and get going with an unmoderated test Cons Could be better at screening and asking survey questions within the test Review Source CE Chantalle E. Owner Environmental Services Used the software for: Less than 6 months ### "Good Value " October 24, 2019 4.0 Pros The best thing about Userbrain is the pricing structure. It's affordable for companies who are testing in small volumes. You can set tests to recur automatically. Cons There is no free trial. I've used another testing platform in the past that I'm used to, so I'm still getting comfortable with the product. I'm not a fan of the "here's the entire scenario" layout rather than step by step. Switched from [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Pricing Review Source Similar Products Featured