--- title: "Userbrain Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userbrain Software - reviews, pricing plans, popular comparisons to other User Experience (UX) products and more." source_url: "https://www.capterra.com/p/141082/Userbrain/" page_type: "product" language: "en" --- # Userbrain Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userbrain ## What is Userbrain? Userbrain is an online tool, backed by thousands of testers, that will let you know what’s working for your product — and what’s not. With fast, simple, and affordable user tests, we empower designers, UX experts, founders, and marketers to build products people love to use. ## What is Userbrain used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 88 user reviews Reviews sentiment Positive 88% Neutral 8% Negative 5% Starting price $49 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userbrain?[Manage this product listing](https://www.g2.com/products/userbrain/claim_requests/new?auto=true) ## Userbrain Overview Updated September 2026 AI summary Userbrain enables businesses of all sizes to run usability tests and gather actionable feedback on websites and apps, supporting core needs like annotations, video transcriptions, and audience targeting. With options for A/B and moderated testing, it helps teams organize user research and manage participants efficiently, and is accessible across cloud and major device platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userbrain 4.2 (88) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $49 Usage Based Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (88) Ease Of Use 4.6 (1,087) Value For Money 4.3 (76) Value For Money 4.4 (782) Customer Service 4.5 (64) Customer Service 4.7 (663) ## Userbrain alternatives [4.9 (332)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [5.0 (113)](https://www.capterra.com/p/233222/Equally-AI/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/) [4.5 (1,087)](https://www.capterra.com/p/168423/Adobe-XD/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168423/Adobe-XD/) [View all alternatives](https://www.capterra.com/p/141082/Userbrain/alternatives/) ## FAQs about Userbrain Overview ### What problems does Userbrain solve? Userbrain helps teams solve slow, expensive, and inconsistent user research by making it easy to launch usability tests quickly, recruit participants, and review video feedback fast. UX designers, product managers, marketers, and startup teams use it to uncover friction points, validate concepts, prioritize fixes, and share evidence with stakeholders. Answer based on 73 reviews Overview ### Which roles and teams benefit most from Userbrain? Userbrain is most used by UX designers, UX researchers, and product teams that need fast usability feedback on websites and apps. Marketing leaders and brand teams use it to validate messaging and conversion paths, while founders and executives rely on it to uncover friction, prioritize improvements, and guide product decisions. Answer based on 88 reviews Overview ### What company size and industries is Userbrain built for? Userbrain serves small businesses most of all, with 64% of reviewers, and it is used most in Computer Software at 14%. It is built for eCommerce sites, SaaS companies, and startups, with additional adoption in Retail at 12% and Design at 8%, mainly for user testing. Answer based on 88 reviews Features and Usability ### What are the key features of Userbrain? Userbrain includes core usability testing tools such as unmoderated testing, screen and video recording, annotations, and templates for quick test setup. Differentiating features include demographic targeting, participant screening, prototype testing for Figma and websites, plus sharable recordings and notes that support fast user feedback and team review. Answer based on 57 reviews Pricing ### How much does it cost and what fees or limitations are included? Userbrain starts at $49/month for the Pro plan, while Enterprise pricing is custom; a free version and free trial are available. Reviewers often call pricing reasonable and competitive, especially for small-volume testing, but some note price increases, startup cost concerns, inconsistent tester quality, and limited demographic screening. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Userbrain integrate with? Userbrain integrates with Figma and Google Analytics 360. Figma is used for prototype testing and task-based feedback, while Google Analytics 360 adds analytics connectivity. Together, these integrations cover design review and measurement workflows for teams running user tests and tracking behavior across product experiences. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Userbrain offer? Userbrain provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, group learning, self-paced reference, and recorded walkthroughs for teams getting started with the product. Getting Started and Support ### What customer support options does Userbrain offer, and how do users rate the experience? Userbrain offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, friendly, and quick to resolve technical issues, credits, or replacement tests. Some reviewers report inconsistent responsiveness, occasional unanswered messages, and frustration with billing or fairness in a few cases. Answer based on 57 reviews User interface ### Is Userbrain easy to use for usability testing? Userbrain makes usability testing quick to set up and easy to manage for UX, product, and marketing teams. Many users like the simple interface, fast test creation, and clear video feedback, though some mention clunky mobile use, limited participant screening, and demographic filters that can feel too broad. Answer based on 23 reviews ## Features AI summary Based on 696 User Experience (UX) reviews Capterra reviewers point to these as the top priorities when selecting user testing software: - **Usability Testing** (**52%** of reviewers rated this feature as critical) - **Software Testing Management** (**35%**) - **User Management** (**42%**) Userbrain supports all three of the features reviewers rate most highly: **Usability Testing**, **Software Testing Management**, and **User Management**. Together, these capabilities help businesses collect actionable user feedback, organize testing workflows more efficiently, and manage participant access with greater control, allowing teams to improve product experiences with clearer insight and better coordination. Usability Testing 4.3 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. User Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Audience Targeting 2.6 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Video recording/Transcriptions 4.1 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Recorded video session of the tests Reporting/Analytics 3.5 (11) 18.18% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Annotations 3.6 (10) 10.00% of 10 reviewers that rated this feature as important or highly important Highlight content and/or make notations about parts of content Userbrain 45 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Benchmarking: Compare key metrics for the business against prominent players in the industry - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Reminders: Reminders sent via email - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Geotargeting: Geographic location of visitors determines behavior of the software - Issue Tracking: Record and follow the progress of every issue - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Testing: Allows developers to check if their applications/web browsers are running as expected. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users - Quantitative Metrics: Metrics that are measured statistically. - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Activity Recording: Capture what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Research Analysis: Analyze and gain insights into user experience - Video recording/Transcriptions: Recorded video session of the tests - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.0 (88) 4.0 Based on 88 reviews ## Pricing Value for money 4.3 (76) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/141082/Userbrain/pricing/) Free $0.00 Pro $49.00 Flat Rate,Per Month It includes: - 100 sessions with your own users - 30 testers included each month - 15 seats - 90 sessions with your own users - 20 admins - AI-powered analysis - Automated test reports - unlimited collaborators - Unlimited test setups Enterprise Contact Vendor for Pricing It includes: - Custom amount of quality assured user testers - Unlimited collaborators and admins - Dedicated account manager - Flexible payment options Value for money 4.3 (76) 4.3 Based on 76 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (64) 4.5 Based on 64 reviews ## User reviews Overall rating 4.2 Based on 88 reviews Filter by rating 5(37) 4(40) 3(7) 2(1) 1(3) Mentioned topic Sorted by most recent CB Cory B. President Retail ### "Company refused refund 5 minutes after credit card charge" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 9, 2026 Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website. Pros Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service. Cons 5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Chief of Stuff Computer Software ### "Bad Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 4, 2024 Bad, just don't use it, there are plenty of alternatives Pros Not their customer service, not their UI Cons Customer service, they are not a fair company. They want your money, they're not in it for the long haul. They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2024 Thank you for your feedback. We're sorry to hear about your experience and would like to investigate further. Please reach out to our support team at support@userbrain.com so we can assist you. AN Anonymous User UX Designer Design ### "Great features and customer services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2023 Great features and prompt, caring customer support - thanks team ! Pros I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.I also found their AI analysis tool useful which optimised our workflow massively. Cons It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT rachid T. RIB Art Arts and Crafts ### "userbrain good for testing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 16, 2023 it was a good eperience even i didn't get to be a member on it Pros i did like most the easiest of testing on this software Cons i did like least that it doesn't have a lot of test for poeple ouside the USA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron C. Chief Product Officer Financial Services ### "Remote UX research should be fast, efficient and cheap. And it is with Userbrain!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2023 Great. From the software UX itself, to it's reach and the support the team offer has been exceptional. Pros I like two main things the most about UB. 1. They've got the cost model spot on. I can dip in and out with pay-as-you-go credits with no commitment which I do for personal projects, and I can subscribe to make a real saving by buying monthly. It's the best of both worlds. Cons There really isn't anything I don't like. The once downside I did have is now resolved. At the start there was no qualification questions to filter users out of studies. When I raised this with the team they informed me it was on the road map and sure enough I was using it in a couple of weeks time! Reasons for choosing Userbrain The better UX in the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing intern Information Technology and Services ### "Earn some extra cash from your review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 31, 2022 The overall experience with user lbrain has been good and I will use it for another several use Pros \- User brain is one of the user testing platform where we can earn some extra cash from giving our feedback on softwares websites or mobile applications to companies for some monetary rewards. - One of the good thing about userbrain is that we get paid via PayPal and the payment then gets credited in our bank account. Cons \-One of the cons about userbrain is we do not get many tests/ studies and getting qualify for any test is also difficult. Switched from [Userlytics](https://www.capterra.com/p/181202/Userlytics/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Heather A. Mortgage Loan Processor Real Estate ### "Easy to use and they actually do their jobs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 27, 2022 They are a great company who cares about their people. Pros What I like most about their software is that they actually care about the customers and the usertesters. I have used their software for a long time now and they will make sure I am up-to-date on my profile so I won't forget they are around. Cons What I dislike is they do not need me for the testing as much as I thought but I think if I stayed more involved I would really make a killing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Product Telecommunications ### "Love the unmoderated testing!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 25, 2022 Pros Easy to set up and get going with an unmoderated test Cons Could be better at screening and asking survey questions within the test Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WD William D. Lead UX/UI designer Financial Services ### "Good quick and inexpensive way to get objective user feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2022 Above average - the customer support is very good. Pros I like how quickly I can connect a figma prototype onto the platform, write a task and then use UserBrain's panel to recruit users and get feedback within 24 hours. It's simple and does the job. Cons It's difficult to preview the tasks and I frequently spend a credit before finding out that the task had an error. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Matthew S. Front end web designer and developer Non-Profit Organization Management ### "Extremely useful tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2022 I find it to be a super useful and effective tool when testing user experience on our site and would highly recommend it in the future Pros We use Userbrain when building or redesigning a new section of our website. Having users explore and give their honest feedback during this helps us to catch flaws in our user experience and user journeys which is a great benefit to our clients. Cons The only con I can think of is that the users testing our site aren't in the same mindset as our primary audience (people seeking debt help / wanting to donate) so the content doesn't have the same impact and can affect their experience on the website Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Userbrain The communication provided by testers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/141082/Userbrain/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.