# Userbrain Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Userbrain Software - reviews, pricing plans, popular comparisons to other User Testing products and more. Source: https://www.capterra.com/p/141082/Userbrain --- # Userbrain Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userbrain ## What is Userbrain? Userbrain is an online tool, backed by thousands of testers, that will let you know what’s working for your product — and what’s not. With fast, simple, and affordable user tests, we empower designers, UX experts, founders, and marketers to build products people love to use. ## What is Userbrain used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Overall rating Based on 88 user reviews Reviews sentiment Positive 88% Neutral 8% Negative 5% Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userbrain?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.userbrain.net&name=Userbrain) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userbrain 4.2 (88) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $49 Usage Based Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (88) Ease Of Use 4.6 (1,087) Value For Money 4.3 (76) Value For Money 4.4 (782) Customer Service 4.5 (64) Customer Service 4.7 (663) ## Userbrain alternatives [4.9 (328)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [5.0 (112)](https://www.capterra.com/p/233222/Equally-AI/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141082/Userbrain/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usability Testing 4.3 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Video recording/Transcriptions 4.1 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Recorded video session of the tests Audience Targeting 2.6 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Reporting/Analytics 3.5 (11) 18.18% of 11 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Annotations 3.6 (10) 10.00% of 10 reviewers that rated this feature as important or highly important Highlight content and/or make notations about parts of content Surveys & Feedback 3.8 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Userbrain 44 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Compare key metrics for the business against prominent players in the industry Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Reminders sent via email Compatible with mobile devices Software is used for working on online pages Geographic location of visitors determines behavior of the software Record and follow the progress of every issue Manage and support multiple languages A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Allows developers to check if their applications/web browsers are running as expected. Plan and coordinate all the resources, costs and time needed to execute assignments Create, manage and access prototypes to capture design concepts and test on users Metrics that are measured statistically. Pre-written repository of questions that can be reused within a course or for assessment or interviews Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Capture what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Process of evaluating a product or website by testing it with representative users. Track user's interaction with the prototype Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Analyze and gain insights into user experience Recorded video session of the tests Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.0 (88) 4.0 Based on 88 reviews ## Pricing Value for money 4.3 (76) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/141082/Userbrain/pricing/) Free $0.00 Pro $49.00 Flat Rate,Per Month It includes: - 100 sessions with your own users - 30 testers included each month - 15 seats - 90 sessions with your own users - 20 admins - AI-powered analysis - Automated test reports - unlimited collaborators - Unlimited test setups Value for money 4.3 (76) 4.3 Based on 76 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (64) 4.5 Based on 64 reviews ## User reviews Overall rating 4.2 Based on 88 reviews Filter by rating 5(37) 4(40) 3(7) 2(1) 1(3) Mentioned topic Sorted by most recent CB Cory B. President Retail ### "Company refused refund 5 minutes after credit card charge" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 9, 2026 Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website. Pros Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service. Cons 5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Chief of Stuff Computer Software ### "Bad Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 4, 2024 Bad, just don't use it, there are plenty of alternatives Pros Not their customer service, not their UI Cons Customer service, they are not a fair company. They want your money, they're not in it for the long haul. They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2024 Thank you for your feedback. We're sorry to hear about your experience and would like to investigate further. Please reach out to our support team at support@userbrain.com so we can assist you. AU Anonymous User UX Designer Design ### "Great features and customer services" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2023 Great features and prompt, caring customer support - thanks team ! Pros I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.I also found their AI analysis tool useful which optimised our workflow massively. Cons It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT rachid t. RIB Art Arts and Crafts ### "userbrain good for testing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 16, 2023 it was a good eperience even i didn't get to be a member on it Pros i did like most the easiest of testing on this software Cons i did like least that it doesn't have a lot of test for poeple ouside the USA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron C. Chief Product Officer Financial Services ### "Remote UX research should be fast, efficient and cheap. And it is with Userbrain!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2023 Great. From the software UX itself, to it's reach and the support the team offer has been exceptional. Pros I like two main things the most about UB. 1. They've got the cost model spot on. I can dip in and out with pay-as-you-go credits with no commitment which I do for personal projects, and I can subscribe to make a real saving by buying monthly. It's the best of both worlds. Cons There really isn't anything I don't like. The once downside I did have is now resolved. At the start there was no qualification questions to filter users out of studies. When I raised this with the team they informed me it was on the road map and sure enough I was using it in a couple of weeks time! Reasons for choosing Userbrain The better UX in the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing intern Information Technology and Services ### "Earn some extra cash from your review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 31, 2022 The overall experience with user lbrain has been good and I will use it for another several use Pros \- User brain is one of the user testing platform where we can earn some extra cash from giving our feedback on softwares websites or mobile applications to companies for some monetary rewards. - One of the good thing about userbrain is that we get paid via PayPal and the payment then gets credited in our bank account. Cons \-One of the cons about userbrain is we do not get many tests/ studies and getting qualify for any test is also difficult. Switched from [Userlytics](https://www.capterra.com/p/181202/Userlytics/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Heather A. Mortgage Loan Processor Real Estate ### "Easy to use and they actually do their jobs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 27, 2022 They are a great company who cares about their people. Pros What I like most about their software is that they actually care about the customers and the usertesters. I have used their software for a long time now and they will make sure I am up-to-date on my profile so I won't forget they are around. Cons What I dislike is they do not need me for the testing as much as I thought but I think if I stayed more involved I would really make a killing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Product Telecommunications ### "Love the unmoderated testing!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 25, 2022 Pros Easy to set up and get going with an unmoderated test Cons Could be better at screening and asking survey questions within the test Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WD William D. Lead UX/UI designer Financial Services ### "Good quick and inexpensive way to get objective user feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2022 Above average - the customer support is very good. Pros I like how quickly I can connect a figma prototype onto the platform, write a task and then use UserBrain's panel to recruit users and get feedback within 24 hours. It's simple and does the job. Cons It's difficult to preview the tasks and I frequently spend a credit before finding out that the task had an error. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Matthew S. Front end web designer and developer Non-Profit Organization Management ### "Extremely useful tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2022 I find it to be a super useful and effective tool when testing user experience on our site and would highly recommend it in the future Pros We use Userbrain when building or redesigning a new section of our website. Having users explore and give their honest feedback during this helps us to catch flaws in our user experience and user journeys which is a great benefit to our clients. Cons The only con I can think of is that the users testing our site aren't in the same mindset as our primary audience (people seeking debt help / wanting to donate) so the content doesn't have the same impact and can affect their experience on the website Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Userbrain The communication provided by testers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141082/Userbrain/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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