--- title: "CityGro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CityGro Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more." source_url: "https://www.capterra.com/p/141114/CityGro/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # CityGro Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CityGro ## What is CityGro? Customer Retention & Marketing Software. 60% of customers don't return after their first visit. CityGro offers an all-in-one, retention marketing solution to bring customers back to your store. Our tools include custom loyalty programs, iPad kiosk check-in system, SMS chat, SMS customer blasts, automated workflows, waivers and much more. ## What is CityGro used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Waiver](https://www.capterra.com/waiver-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CityGro?[Manage this product listing](https://www.g2.com/products/citygro-citygro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CityGro 4.4 (18) VS. [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $75 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (18) Ease Of Use 4.2 (6,559) Value For Money 4.1 (17) Value For Money 4.3 (5,420) Customer Service 4.2 (17) Customer Service 4.1 (5,300) ## CityGro alternatives [4.8 (570)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (3,857)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting price $4.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (268)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141114/CityGro/alternatives/) ## FAQs about CityGro Overview ### What company size and specific industries is CityGro built for? CityGro is designed for small and midsize businesses, as well as enterprise organizations that want to build customer loyalty within their existing framework. The vendor description does not name specific industries, so it appears suited to businesses across sectors that need a loyalty solution. Features and Usability ### What are the key features of CityGro? CityGro offers customer segmentation and SMS marketing for targeted messaging, plus CRM, activity tracking, and a searchable database for managing member records. It also includes customizable templates, loyalty program and rewards management, loyalty cards, a member portal, online signing, and a waiver kiosk. Getting Started and Support ### What training and onboarding options does CityGro offer? CityGro provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided learning with presenters, while documentation offers written reference material for self-paced review of setup steps and product features. Getting Started and Support ### What customer support options does CityGro offer? CityGro provides chat support for customer assistance. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed from the catalog data. ## Features AI summary Based on 1,860 Marketing Automation reviews Not all customer loyalty software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) CityGro includes **Loyalty Program** and **Rewards Management**, so businesses can run repeat-visit campaigns and manage incentives for customers in one system. However, it does not offer **Third-Party Integrations**. Instead, it provides **Loyalty Cards** (**34%**) and **Member Portal** (**31%**), which give businesses other ways to track participation and let customers view their account details and rewards activity, helping businesses build retention and keep loyalty programs easy to manage. Activity Tracking Track and document all activities across devices, networks, and other systems CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Loyalty Cards Manage loyalty cards that hold rewards and promotions to incentivize customers to return Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases CityGro 12 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Online Signing: Allow users to sign documents or contracts online - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Searchable Database: A collection of records that can be retrieved based on specific queries - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Waiver Kiosk: Set up computers on location to help users sign waivers on-site --- Get Advice We can help you find the software with the features you need. Features 4.2 (18) 4.2 Based on 18 reviews ## Pricing Value for money 4.1 (17) Free Trial Basic $75.00 Per User,Per Month Value for money 4.1 (17) 4.1 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.4 Based on 18 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(5) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful GM General Manager General Manager Used the software for: 3-5 years ### "This product is super easy to use. Offers a lot of options." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 15, 2018 Pros I like that I am able to track my customers and send them text or emails from the software. There are many options available for what it is you want to keep track of. Cons Customer support sometimes has a lag on getting back to us with issues. I have worked personally with one person who is super awesome and nice but sometimes takes a while to get back in touch. EA Executive Assistant Executive Assistant Used the software for: 3-5 years ### "Great Product Idea" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 17, 2017 I love the idea of the product. The fact that we can send out text, and emails to our customers. The way it tracks them and makes it easy for us to look them up. My only complaint is that sometimes our ipads have issues and freeze. We are in the mix of working with someone to try and figure out why this is happening. Pros How easy it is to use and store stuff Cons the fact that ours keeps freezing or wont always save the files MA Manager Manager Used the software for: 3-5 years ### "I use this at my store for a kiosk for customers to check in." 3.0 May 3, 2018 Pros I like the accessibility and some of the features, it is easily customizable and it stores a lot of information from customers. Cons There are a lot of glitches and it is difficult to get a problem fixed through customer service, all repairs take at least two weeks. PB Previous business owner Previous business owner Used the software for: 3-5 years ### "Great customer service and product" 5.0 June 25, 2018 Pros Software is very easy to use if you are creative enough to make it work for your business. We captured 40,000 contacts in 40 years and are able to reach out to customers via email newsletter and text. Our biggest advantage is bringing customs in for their birthdays with a discount coupon. They always bring friends! Thanks to Citygro I was able to sell my business with a huge customer list! Cons Having to make sure codes work with our website but that's more of an issue with our website developer. ME mechanic mechanic Used the software for: 3-5 years ### "works good for what it does for the most part. glitches sometimes so need to be patient " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 20, 2018 for the most part it does what it is supposed to do. Support and trouble shooting can be difficult to get if not further trained Pros software works when it work it works well convenient to support what it is used for easy navigation and customer friendly. keeps necessary info as needed Cons when software has problems troubleshooting and support are lagging. random updates require further training to get started up again O/ Owner / Operator Owner / Operator Used the software for: 3-5 years ### "GREAT SUPPORT & ALWAYS IMPROVING" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 Aside from one ongoing issue we can't resolve - this is a great software to use & train staff on - all the staff are impressed how easy it is to use... Pros \- programming - easy to train staff - layout - price changing & modifications EC Enrollment Coordiantor Enrollment Coordiantor Used the software for: Less than 1 year ### "Overall Rating : " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 17, 2017 Very easy to use. Extremely user friendly. A very helpful tool for any organization. Enjoy the many features. Pros Very easy to use. Cons Some characters should already be populated. Repetitive typing! RE Reviewer ### "We love Citygro!" 5.0 January 20, 2017 We have used Citygro from its beginnings in Cache Valley and have always had a great experience. The Customer Support is outstanding! When there is something we don't know how to do or have any minor issue, they are on the ball helping or fixing whatever we need. They are continually improving and adding features. Sometimes we don't know how to do something or things can get a little confusing (user error). They are always willing to teach and reteach or even just do for us. They are willing to schedule a conference call every time we get a new employee to teach them anything and everything about Citygro. We couldn't say enough good about the support! We've looked into different options for texts or emails just to make sure we are getting the best deal for our money and we have never found better. RE Reviewer Used the software for: Less than 1 year ### "CityGro can improve your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2017 We have experienced improved communications since implementing CityGro. It is a very easy system to implement and gives a better form of communication options for those who choose to communicate via text options. Simple and easy to help your business obtain a variety of purposes pending your needs with communication, advising and keeping up to date your database on initiatives at your business. Pros ease of use, quick Cons at various times compatibility with a lead system Trevor C. ### "CityGro is awesome! " 5.0 January 26, 2017 Using Citygro is a no Brainer for FatCats! The team is so easy to work with and they make sure our account is taken care of at all times. I feel like I can call Luke or John at anytime and they will have my back with any project I need help with. Also, Mindy is a great asset to CityGro! She is so fast at emailing back and each time we chat she seems very upbeat and willing to help. We have seen our database grow over the past two years and I can't wait to see where we go next! Reaching out to our customers is one of our number one goals and CityGro helps us accomplish that goal! Thanks! [View all Reviews](https://www.capterra.com/p/141114/CityGro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.