Who Uses This Software?

CityGro serves a wide market. Our turn key solution is perfect for SMBs to grow their customer loyalty, while our custom solutions help enterprise clients develop into their current framework.


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CityGro
  • citygro.com/
  • Founded 2011
  • United States

About CityGro

CityGro's marketing solutions are automated and data-driven, and they get sizzling hot results. We get customers coming back!


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CityGro Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

CityGro Reviews Recently Reviewed!

Overall Rating :

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use.

Cons: Some characters should already be populated. Repetitive typing!

Overall: Very easy to use. Extremely user friendly. A very helpful tool for any organization. Enjoy the many features.

Recommendations to other buyers: Some areas for the same organization should already e populated. This would make City Gro a little more user friendly.

Does what it needs to

Apr 17, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I've had a decent experience learning how to use the program. It took a while to figure it out but now I don't have any trouble.

Great all-in-one solution

Apr 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: CityGro has a fantastic all-in-one product. They offer a great package of SMS and Email Marketing along with an iPad kiosk solution. Only downside is high price if you don't use all the features.

CityGro review

Apr 10, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: You can do mass texts though the process to do so is not easy.

Cons: The fact that it does not link to CampusVue and that you must import an Excel file to do a campaign. Also, there is no notification when you receive a text so you're constantly having to monitor.

Overall: CityGro would be great however it does not link to Campus View. This makes entering contacts extremely tedious. There is the issue as well of not receiving notices when we receive a text. This is a huge problem make CityGro not easy to use.

GREAT SUPPORT & ALWAYS IMPROVING

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - programming
- easy to train staff
- layout
- price changing & modifications

Overall: Aside from one ongoing issue we can't resolve - this is a great software to use & train staff on - all the staff are impressed how easy it is to use...

Recommendations to other buyers: open tables need to be sorted by REGISTER then NAME / too much scolling if your looking for open tables

Good Service

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This has made it easy for us to communicate with students. Thanks so much for the ease of the application.

CityGro can improve your business

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, quick

Cons: at various times compatibility with a lead system

Overall: We have experienced improved communications since implementing CityGro. It is a very easy system to implement and gives a better form of communication options for those who choose to communicate via text options. Simple and easy to help your business obtain a variety of purposes pending your needs with communication, advising and keeping up to date your database on initiatives at your business.

Many features and great support

Apr 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: From an integrations side, business owners are willing to hear feature requests and work with us to come to the best fit solution.

CityGro is awesome!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using Citygro is a no Brainer for FatCats! The team is so easy to work with and they make sure our account is taken care of at all times. I feel like I can call Luke or John at anytime and they will have my back with any project I need help with. Also, Mindy is a great asset to CityGro! She is so fast at emailing back and each time we chat she seems very upbeat and willing to help.

We have seen our database grow over the past two years and I can't wait to see where we go next! Reaching out to our customers is one of our number one goals and CityGro helps us accomplish that goal!

Thanks!

Super convenient program

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple but powerful, can customize to do a variety of things

Cons: The setup process is a little scattered but then again, there are a lot of things to customize.

Overall: Love the depth of options you can choose from. We wanted to find a program that just uses the phone for redemption so there would be no card required. Also love the ability to send out deals and important messages.

Recommendations to other buyers: Would love to track our usage, but I think that's coming.

We love Citygro!

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Citygro from its beginnings in Cache Valley and have always had a great experience. The Customer Support is outstanding! When there is something we don't know how to do or have any minor issue, they are on the ball helping or fixing whatever we need. They are continually improving and adding features. Sometimes we don't know how to do something or things can get a little confusing (user error). They are always willing to teach and reteach or even just do for us. They are willing to schedule a conference call every time we get a new employee to teach them anything and everything about Citygro. We couldn't say enough good about the support! We've looked into different options for texts or emails just to make sure we are getting the best deal for our money and we have never found better.

Great Product Idea

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to use and store stuff

Cons: the fact that ours keeps freezing or wont always save the files

Overall: I love the idea of the product. The fact that we can send out text, and emails to our customers. The way it tracks them and makes it easy for us to look them up. My only complaint is that sometimes our ipads have issues and freeze. We are in the mix of working with someone to try and figure out why this is happening.

Great product.

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: It is a very simple system that can be customized to great depth. It slows me to comunĂ­cate to my guests in a simple manner. Clearly has brought guests back in the door.

Essential Tool For My Business

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and simplicity

Cons: It would be great if there was a way to integrate with a point of sale system.

Overall: City grow has been absolutely essential for my marketing automation. We utilize the kiosk as a waiver system and automate campaigns based off of their interactions with us. This has been the best "bang for the buck" marketing automation tools I've incorporated into our overall system.