--- title: "CityGro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CityGro Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more." source_url: "https://www.capterra.com/p/141114/CityGro/" page_type: "product" language: "en" --- # CityGro Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CityGro ## What is CityGro? Customer Retention & Marketing Software. 60% of customers don't return after their first visit. CityGro offers an all-in-one, retention marketing solution to bring customers back to your store. Our tools include custom loyalty programs, iPad kiosk check-in system, SMS chat, SMS customer blasts, automated workflows, waivers and much more. ## What is CityGro used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Waiver](https://www.capterra.com/waiver-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CityGro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://citygro.com/&name=CityGro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CityGro 4.4 (18) VS. [4.9 (3,831)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $75 Per User, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (18) Ease Of Use 4.9 (3,831) Value For Money 4.1 (17) Value For Money 4.9 (3,454) Customer Service 4.2 (17) Customer Service 4.9 (3,514) ## CityGro alternatives [4.9 (257)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (542)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [ReadySTORE Gift Card and Loyalty](https://www.capterra.com/p/83219/GIFT-CARD/) [4.8 (39)](https://www.capterra.com/p/83219/GIFT-CARD/reviews/) Starting price $20000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83219/GIFT-CARD/) [View all alternatives](https://www.capterra.com/p/141114/CityGro/alternatives/) ## FAQs about CityGro Overview ### What company size and specific industries is CityGro built for? CityGro is designed for small and medium-sized businesses, while also supporting enterprise clients that want to develop customer loyalty within their current framework. The vendor description does not name specific industries, so its target audience is best defined by company size rather than sector. Features and Usability ### What are the key features of CityGro? CityGro offers customer segmentation and SMS marketing as core features for targeted messaging. It also includes CRM, activity tracking, customizable templates, and a searchable database for contact and record management, plus loyalty program tools such as loyalty cards, rewards management, a member portal, online signing, and a waiver kiosk. Getting Started and Support ### What training and onboarding options does CityGro offer? CityGro provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and product walk-throughs, while documentation offers written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does CityGro offer? CityGro provides chat support for customer questions and issues. No reviewer feedback about support experience is available, so no claims can be made about response speed, helpfulness, or common frustrations. The listed support channel is chat. ## Features AI summary Based on 1,860 Marketing Automation reviews Not all customer loyalty software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) CityGro includes **Loyalty Program** and **Rewards Management**, so businesses can run repeat-visit campaigns and manage incentives for customers in one system. However, it does not offer **Third-Party Integrations**. Instead, it provides **Loyalty Cards** (**34%**) and **Member Portal** (**31%**), which give businesses other ways to track participation and let customers view their account details and rewards activity, helping businesses build retention and keep loyalty programs easy to manage. Activity Tracking Track and document all activities across devices, networks, and other systems CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Loyalty Cards Manage loyalty cards that hold rewards and promotions to incentivize customers to return Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases CityGro 12 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Online Signing: Allow users to sign documents or contracts online - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Searchable Database: A collection of records that can be retrieved based on specific queries - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Waiver Kiosk: Set up computers on location to help users sign waivers on-site --- Get Advice We can help you find the software with the features you need. Features 4.2 (18) 4.2 Based on 18 reviews ## Pricing Value for money 4.1 (17) Free Trial Basic $75.00 Per User,Per Month Value for money 4.1 (17) 4.1 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.4 Based on 18 reviews Filter by rating 5(10) 4(5) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AL Angie L. Previous business owner ### "Great customer service and product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 22, 2018 Pros Software is very easy to use if you are creative enough to make it work for your business. We captured 40,000 contacts in 40 years and are able to reach out to customers via email newsletter and text. Our biggest advantage is bringing customs in for their birthdays with a discount coupon. They always bring friends! Thanks to Citygro I was able to sell my business with a huge customer list! Cons Having to make sure codes work with our website but that's more of an issue with our website developer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Samantha H. Manager ### "I use this at my store for a kiosk for customers to check in." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 24, 2018 Pros I like the accessibility and some of the features, it is easily customizable and it stores a lot of information from customers. Cons There are a lot of glitches and it is difficult to get a problem fixed through customer service, all repairs take at least two weeks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Joshua V. mechanic ### "works good for what it does for the most part. glitches sometimes so need to be patient " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 18, 2018 for the most part it does what it is supposed to do. Support and trouble shooting can be difficult to get if not further trained Pros software works when it work it works well convenient to support what it is used for easy navigation and customer friendly. keeps necessary info as needed Cons when software has problems troubleshooting and support are lagging. random updates require further training to get started up again Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kristy C. Executive Assistant Entertainment ### "This product is super easy to use. Offers a lot of options." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 9, 2018 Pros I like that I am able to track my customers and send them text or emails from the software. There are many options available for what it is you want to keep track of. Cons Customer support sometimes has a lag on getting back to us with issues. I have worked personally with one person who is super awesome and nice but sometimes takes a while to get back in touch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sylvia C. Enrollment Coordiantor Education Management ### "Overall Rating : " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 17, 2017 Very easy to use. Extremely user friendly. A very helpful tool for any organization. Enjoy the many features. Pros Very easy to use. Cons Some characters should already be populated. Repetitive typing! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Elizabeth M. ### "Does what it needs to" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 17, 2017 I've had a decent experience learning how to use the program. It took a while to figure it out but now I don't have any trouble. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Taylor B. ### "Great all-in-one solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 10, 2017 CityGro has a fantastic all-in-one product. They offer a great package of SMS and Email Marketing along with an iPad kiosk solution. Only downside is high price if you don't use all the features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jessica O. ### "CityGro review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 10, 2017 CityGro would be great however it does not link to Campus View. This makes entering contacts extremely tedious. There is the issue as well of not receiving notices when we receive a text. This is a huge problem make CityGro not easy to use. Pros You can do mass texts though the process to do so is not easy. Cons The fact that it does not link to CampusVue and that you must import an Excel file to do a campaign. Also, there is no notification when you receive a text so you're constantly having to monitor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Roger R. Owner / Operator Entertainment ### "GREAT SUPPORT & ALWAYS IMPROVING" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2017 Aside from one ongoing issue we can't resolve - this is a great software to use & train staff on - all the staff are impressed how easy it is to use... Pros \- programming - easy to train staff - layout - price changing & modifications Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sandy R. Senior Enrollment Coodinator Education Management ### "Good Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 10, 2017 This has made it easy for us to communicate with students. Thanks so much for the ease of the application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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