# CityGro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CityGro the right Customer Loyalty solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141114/CityGro/reviews

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CityGro

4.4 (18)

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Last updated March 13th, 2026

# Reviews of CityGro

Ease of use

4.3

Customer Service

4.2

## Showing most helpful reviews

Showing 1-18 of 18 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KC

Kristy C.  
Executive Assistant  
Entertainment  
Used the software for: 2+ years

### "This product is super easy to use. Offers a lot of options."

January 9, 2018

5.0

Pros

I like that I am able to track my customers and send them text or emails from the software. There are many options available for what it is you want to keep track of.

Cons

Customer support sometimes has a lag on getting back to us with issues. I have worked personally with one person who is super awesome and nice but sometimes takes a while to get back in touch.

Review Source

KC

Kristy C.  
Executive Assistant  
Entertainment  
Used the software for: 2+ years

### "Great Product Idea"

January 16, 2017

4.0

I love the idea of the product. The fact that we can send out text, and emails to our customers. The way it tracks them and makes it easy for us to look them up. My only complaint is that sometimes our ipads have issues and freeze. We are in the mix of working with someone to try and figure out why this is happening.

Pros

How easy it is to use and store stuff

Cons

the fact that ours keeps freezing or wont always save the files

Review Source

SH

Samantha H.  
Manager  
  
Used the software for: 2+ years

### "I use this at my store for a kiosk for customers to check in."

April 24, 2018

3.0

Pros

I like the accessibility and some of the features, it is easily customizable and it stores a lot of information from customers.

Cons

There are a lot of glitches and it is difficult to get a problem fixed through customer service, all repairs take at least two weeks.

Review Source

AL

Angie L.  
Previous business owner  
  
Used the software for: 2+ years

### "Great customer service and product"

June 22, 2018

5.0

Pros

Software is very easy to use if you are creative enough to make it work for your business. We captured 40,000 contacts in 40 years and are able to reach out to customers via email newsletter and text. Our biggest advantage is bringing customs in for their birthdays with a discount coupon. They always bring friends! Thanks to Citygro I was able to sell my business with a huge customer list!

Cons

Having to make sure codes work with our website but that's more of an issue with our website developer.

Review Source

JV

Joshua V.  
mechanic  
  
Used the software for: 2+ years

### "works good for what it does for the most part. glitches sometimes so need to be patient "

January 18, 2018

4.0

for the most part it does what it is supposed to do. Support and trouble shooting can be difficult to get if not further trained

Pros

software works when it work it works well convenient to support what it is used for easy navigation and customer friendly. keeps necessary info as needed

Cons

when software has problems troubleshooting and support are lagging. random updates require further training to get started up again

Review Source

RR

Roger R.  
Owner / Operator  
Entertainment  
Used the software for: 2+ years

### "GREAT SUPPORT & ALWAYS IMPROVING"

April 10, 2017

5.0

Aside from one ongoing issue we can't resolve - this is a great software to use & train staff on - all the staff are impressed how easy it is to use...

Pros

\- programming - easy to train staff - layout - price changing & modifications

Review Source

SC

Sylvia C.  
Enrollment Coordiantor  
Education Management  
Used the software for: 6-12 months

### "Overall Rating : "

April 17, 2017

5.0

Very easy to use. Extremely user friendly. A very helpful tool for any organization. Enjoy the many features.

Pros

Very easy to use.

Cons

Some characters should already be populated. Repetitive typing!

Review Source

CD

Carrisa D.  
  
  
Used the software for:

### "We love Citygro!"

January 17, 2017

5.0

We have used Citygro from its beginnings in Cache Valley and have always had a great experience. The Customer Support is outstanding! When there is something we don't know how to do or have any minor issue, they are on the ball helping or fixing whatever we need. They are continually improving and adding features. Sometimes we don't know how to do something or things can get a little confusing (user error). They are always willing to teach and reteach or even just do for us. They are willing to schedule a conference call every time we get a new employee to teach them anything and everything about Citygro. We couldn't say enough good about the support! We've looked into different options for texts or emails just to make sure we are getting the best deal for our money and we have never found better.

Review Source

CT

Cheryl T.  
  
Education Management  
Used the software for: Less than 6 months

### "CityGro can improve your business"

April 10, 2017

5.0

We have experienced improved communications since implementing CityGro. It is a very easy system to implement and gives a better form of communication options for those who choose to communicate via text options. Simple and easy to help your business obtain a variety of purposes pending your needs with communication, advising and keeping up to date your database on initiatives at your business.

Pros

ease of use, quick

Cons

at various times compatibility with a lead system

Review Source

TC

Trevor C.  
  
  
Used the software for:

### "CityGro is awesome! "

January 23, 2017

5.0

Using Citygro is a no Brainer for FatCats! The team is so easy to work with and they make sure our account is taken care of at all times. I feel like I can call Luke or John at anytime and they will have my back with any project I need help with. Also, Mindy is a great asset to CityGro! She is so fast at emailing back and each time we chat she seems very upbeat and willing to help. We have seen our database grow over the past two years and I can't wait to see where we go next! Reaching out to our customers is one of our number one goals and CityGro helps us accomplish that goal! Thanks!

Review Source

JO

Jessica O.  
  
  
Used the software for:

### "CityGro review"

April 10, 2017

3.0

CityGro would be great however it does not link to Campus View. This makes entering contacts extremely tedious. There is the issue as well of not receiving notices when we receive a text. This is a huge problem make CityGro not easy to use.

Pros

You can do mass texts though the process to do so is not easy.

Cons

The fact that it does not link to CampusVue and that you must import an Excel file to do a campaign. Also, there is no notification when you receive a text so you're constantly having to monitor.

Review Source

TB

Taylor B.  
  
  
Used the software for:

### "Great all-in-one solution"

April 10, 2017

4.0

CityGro has a fantastic all-in-one product. They offer a great package of SMS and Email Marketing along with an iPad kiosk solution. Only downside is high price if you don't use all the features.

Review Source

MM

Matt M.  
  
  
Used the software for:

### "Essential Tool For My Business"

January 16, 2017

5.0

City grow has been absolutely essential for my marketing automation. We utilize the kiosk as a waiver system and automate campaigns based off of their interactions with us. This has been the best "bang for the buck" marketing automation tools I've incorporated into our overall system.

Pros

Ease of use and simplicity

Cons

It would be great if there was a way to integrate with a point of sale system.

Review Source

SR

Sandy R.  
Senior Enrollment Coodinator  
Education Management  
Used the software for: Less than 6 months

### "Good Service"

April 10, 2017

5.0

This has made it easy for us to communicate with students. Thanks so much for the ease of the application.

Review Source

EH

Eric H.  
Manager  
Entertainment  
Used the software for: Less than 6 months

### "Super convenient program"

January 17, 2017

5.0

Love the depth of options you can choose from. We wanted to find a program that just uses the phone for redemption so there would be no card required. Also love the ability to send out deals and important messages.

Pros

Simple but powerful, can customize to do a variety of things

Cons

The setup process is a little scattered but then again, there are a lot of things to customize.

Review Source

RS

Ramon S.  
  
  
Used the software for:

### "Great product. "

January 16, 2017

4.0

It is a very simple system that can be customized to great depth. It slows me to comunícate to my guests in a simple manner. Clearly has brought guests back in the door.

Review Source

DG

David G.  
  
  
Used the software for:

### "Many features and great support"

April 10, 2017

4.0

From an integrations side, business owners are willing to hear feature requests and work with us to come to the best fit solution.

Review Source

EM

Elizabeth M.  
  
  
Used the software for:

### "Does what it needs to"

April 17, 2017

3.0

I've had a decent experience learning how to use the program. It took a while to figure it out but now I don't have any trouble.

Review Source

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