Incapsula

Incapsula

4.5 / 5 44 reviews

Who Uses This Software?

Anyone responsible for the security, performance and availability of a website or web application: IT Manager, DevOps Manager, CTO, etc.


Average Ratings

44 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Incapsula
  • www.incapsula.com
  • Founded 2009
  • United States

About Incapsula

Incapsula's Load Balancing & Failover service enables organizations to replace their costly appliances with an enterprise-grade cloud-based solution. Based on a global CDN, Incapsulas Load Balancing service offers the functionality required to support a single data center with multiple servers, site failover (for DR scenarios), and Global Server Load Balancing (GSLB). Incapsula provides real-time health monitoring and notifications to ensure that traffic is always routed to a vi


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Incapsula Features

  • Authentication
  • Automatic Configuration
  • Content Caching
  • Content Routing
  • Data Compression
  • Health Monitoring
  • Predefined Protocols
  • Redundancy Checking
  • Reverse Proxy
  • Schedulers
  • SSL Offload

Incapsula Reviews Recently Reviewed!

Quality with affordable price

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use.

Cons: Reporting could use some work. I would like to see more detailed analysis of attacks and traffic.

Overall: Topic pretty much nails it. Getting incapsula and protecting your site with it is easy as pie. Works nicely right out of the box. Also has nice extra features like fully featured LB.

Incapsula POPs and portal

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Incapsula's consolidated PoP system greatly speeds up the speed of our sites. It is easy to configure and secure. It does lack a bit in the reporting aspects as well as needing the main landing page to be reworked. Still, it is hands above the competition in its price range.

No more attack

Mar 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: powerful

Cons: sometimes hard to understand new term

Overall: Been constantly crawled and attacked by anonymous before using incapsula. Now longer now.
In love with this product.

Recommendations to other buyers: just buy this, don't think twice

Great service!

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Incapsula's CDN service is highly recommended.
It's robust, uses high-end optimization algorithms and very easy to configure.

Bad Bot access decreased

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I did not like the access of Bat Bot from overseas, but it decreased so much after introduction.It is quite good feeling !

Intuitive and easy to use

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Recently we started using Incapsula mainly to offload static content from our webservers knowing it is offcourse a lof more than a CDN. Immediately we started using other features and are even looking into changing our network architecture due to new possibilites.

Some pricing is a bit obfuscated and not all details are immediately clear.
Also some options like batch importing a whitelist would be nice

Peace of mind

Dec 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: The GUI sometimes might have bug.

Overall: We have been using Incapsula for a year now, and we are only using it with minimal incap rules and mostly the default setting is more tha sufficient. The free SSL, caching is a value added and we have peace of mind every night knowing our site is protected. Good stuff.

support is horrible!

Dec 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall the service is good(ish), but when you need help from the support you might find yourself in a nightmare... once my ticket was bounced between 2 or 3 departments and all said the same - the problem is for me... at the end it was clear that the problem was in the service and no one cared to apologize for my wasted time...

The Incapsula Experience

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Very fast to setup, customer support could be better but fast to respond. Product works as advertised.

Quality at a Reasonable Price

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely easy to use and configure extremely strict rules + weight limiting factors.

Cons: Could do better on the log analysis, filtering in reports

Overall: Comments: I like the ease of configuring and onboarding Incapsula for my Organization. We saw immediate results, the number of spam signups and votes dropped drastically. We started seeing metrics that reflect our true audiences

Pros: Extremely easy to use and configure extremely strict rules + weight limiting factors.

Cons: Could do better on the log analysis, filtering in reports

Recommendations to other buyers: Good product, for disecting logs get Splunk and pipe incap logs

Recommendations to other buyers: Good product, for disecting logs get Splunk and pipe incap logs

Easy deployment and stable cdn

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Anti ddos, waf, customer service, caching feature

Cons: Lack of gui

Overall: Been using incapsula for the a year, it works great for anti ddos and bot protection. I tested than the others cdn product, incapsule blazingly faster and more stable. Their anti ddos feature very effective to block ddos attack.

Recommendations to other buyers: The first time I saw, I was not confident of his ability, like ddos feature and caching performance. But after I tried for the first time, I can only say "Great". I advice you to 'Try it first'.

Couldn't have found a better partner

Nov 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great interface

Cons: It can be overwhelming at times with all of the options and features but better to have them than not

Overall: We are a relatively small company that runs web services for roughly 600 clients. We were experiencing DDoS attacks that were fairly complex and it quickly overwhelmed us and had the potential to put us out of business. Luckily, our CEO made the decision to sign up with Incapsula and we have not had a problem since. Customer service has been phenomenal

Recommendations to other buyers: Take your time to learn the features in and out

Excellent product!!!

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy deployment

Cons: It does not allow us to configure traffic balancing distributed between data centers

Overall: The load balancing feature allows us to offer a continuous service for our customers' Internet portals

Great AntiDDOS and WAF

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does what it suppose to do and more, great ddos protection and bot filtering, the cdn and caching features are working well

Cons: user interface lacks basic features like invoices and billing

Overall: Been using incapsula for the past year and a half, the new features that comes out pretty often are always a blessing, it works great for anti ddos and bot protection and the extra cdn features are awesome

Recommendations to other buyers: try the enterprise trial and get an offer directly from a sales representative which suits your needs

Great product

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The the product efficiency

Cons: The support

Overall: The product is amazing, very easy to use and very efective against the majority of attacks and exploits.

A good but limited app

Oct 06, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's fast and stable

Cons: Bad user interface

Overall: I like using incapsula but i think they need to add more features and modernize their user experience

Recommendations to other buyers: Hire a better UX guy

Excellent product, does exactly what it says on the tin!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works and provides an invaluable protection and services

Cons: Cloud based; however, it has to be.

Overall: Very easy to set up and use, never had any issues. Very useful reporting. Just a shame it is a cloud product; however, it has to be given the nature of it's task.

Recommendations to other buyers: Try a trial, you will sign up!

Secure and Safe

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DDos protection, Caching feature, fast and polite support

Cons: Everything is on high level

Overall: We stay with Incapsula 3 years. We are very happy that one day we choose this service. It was simple and fast to configure. Now we feel safe, we use incaprules for direct preventing the attack - it's easy and effective. Caching feature speed up our site. Support is fast and polite. We are happy.

Great product with a nice GUI

Sep 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Show you the statistics of your inbound traffic.
Give information about your traffic source and type.
Alert for attacks at real time.

Much help to our business

Aug 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm using Incapsula's amazing service with enterprise license. With your service, I can manage my business efficiently. My business get much DDoS attack due to its nature of job. For a year with your service, there was numerous DDoS attack to my business, but in most cases, your DDoS depensive system worked effectively! Thanks to your service, and I expect good defense as ever.

Incapsula delivers on WAF and DDoS protection

Aug 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been a user of Incapsula's WAF and DDoS mitigation product for several years now within two different Internet companies. I've seen the management dashboard grow up and become more useful; I've seen the performance of the CDN side of the offering improve with the move to all-flash storage in the pops; but most importantly, I've seen the statistics of the barbarians held at the gate, ie the SQL injection blocks, the cross-site scripting blocks, and several DDoS attacks averted without any drama. Incapsula delivers.

Easy to use and powerfull

Aug 27, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros: Really easy to implement without any downtime. Tuning as well as additional settings can be easily undertaken at any time. Support is available and provides concret and professional responses (except for one question. See below)
Cons: Unable to restrict the traffic to a limited number of ports and no explanation is provided as to why this is not possible.

IN POC Enviorment

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We did test Incapsula and where amazed. Now we have to make sure we can convince the management of our customer this is the best solution for DDOS attacks

great product

Aug 25, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: the product is great! it's easy to use. the DDOS protection is great and so are the rest of the safety features. for DDOS settings, it would be nice if i could enter a custom request/sec value.

it would be nice if there was more documentation on the graphs and terminology, otherwise i end up filing a support ticket. i hate how some cool features cost extra (i get it), but we do have a ton of traffic, so it would be nice if they were included. =)

Incapsula meets many needs out of box but requires tuning to get desired results.

Aug 24, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros:
Out of the box WAF protection against OWASP Top Threats
Easy to use and understand dashboard
Improved vision into traffic and request patterns
Setup/Deployment

Cons:
Advance configuration items/use cases depend on InCapRules which will take time learning how to use
Hard limits on how many InCapRules you can have
Support team can be generic in their initial responses, usually takes a couple of followup questions to get answer

Great Product

Aug 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have Implemented this service on all of our external sites that take user logins. So far we have see a reduction in attacks and an increase in our ability to do no downtime deployment between servers using the load balancing feature. The website does not have all the robust features an on premise appliance would have but enough to get you to the point.

So fast and easy, you'll think it was a mistake...

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I truly feel that moments after requesting a site to be protected, I had an email bringing me to my account, walking me through a ridiculously easy provisioning process, and then the next thing I know, my new IP address are delivered, I change my DNS records, and poof. You can tell your client they are secure and you're a hero.

Highly recommended.

Great information content

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great delivery of information. Appreciate the weekly report and real time analysis features

Good Value and Product

Aug 24, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Ability to quickly and easily configure the product is outstanding. Reporting is also great. Support is improving.

So far it has been awesome.

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have nothing but good experience with Incapsula so far. Ease of use and speed of deployment was grreat.

Great Product, and leaves you with a true sense of security.

Aug 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer Support has been great. Setup at time was frustrating. Interface could be modernized.

One of the best solutions I've ever used

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We use Incapsula to protect our virtual infrastructure hosted in AWS. The simple interface and great features are a great asset on our day to day investigations of incidents. Thanks to Incapsula, no attack goes by without being noticed and investigated by us!

10/10, no doubt!

Happy Customer

Aug 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Strengths:
Incapsula is easy to use and manage.
This is a big improvement from our on premise solution.
The support is quick with a response and solves any issue we encounter.
Two factor integration helps to secure this sensitive tool.

Room for improvement:
Reporting - Need a developer to gather logs from Incapsula for attacks\traffic.
No global controls - We have many sites that require the same configurations. Each site must be configured individually.
No granular permissions - I am unable to grant permissions to individual sites. It is pretty much all sites or no sites.
Access is not federated - Access to security tools should be federated using SAML.

Easy to work with and work on. Hard to find logging outside of the product

Aug 24, 2015
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Everything is pretty easy to set up. They have answers for most your questions. Great to work with. Easy to set up. The FAQ is easy to find answers. The reps respond lightning fast. Really intuitive to set-up and use the features that they do have.

Cons: Hard to get logs out for external logging of events to something like a splunk instance though they just create a new feature to help with this. HOWEVER they say they only log "security events" so like an attempt to do an SQL injection but if its just a bot (like NAGIOS) that you want to get to your site you have no idea what is blocked or let through unless you talk to your monitoring team or external vendors who use bots to grab things from your site. So don't use this tool to troubleshoot why someone can't get to your site (even if it's this tool that is stopping them from getting there).

Stability, practicality and cost / benefit

Aug 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Incapsula for more than 6 months and the interface is very intuitive.

perfect work and excellent service

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: THX for your work and the customer service when we use incapsula.
It is very easy to use and simple to learn.

Incapsula is a one-stop shop for web security and acceleration and super easy to use!

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've sold Incapsula to the smallest web presence where they are just looking for a comprehensive solution to provide web security up to large public web properties that are looking for full featured CDN, Web Application Firewall and DDoS Mitigation solutions. Incapsula has it all and is the best at at!

Load balancing review

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Easy to set up. Price list is very friendly. Customer Service takes very long to be assisted.

Very useful and easy to deal with!

Aug 23, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I like the interface, the dashboard, and the features i have to control my system!

The software suits perfectly our needs!

Aug 21, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Few times a year, our customer has its website down (online shop) by some random DDOS for an hour.

After subscribing the Incapsula anti-DDOS service (easy to setup, just a DNS change and configure the redirection, and that's all).

The service works fine, and the stats (realtime and weekly) are fine, even if we would like more details about some bots / attacks.

Configuration based on country, ip, customs rules seem to be great too even if we do not use them.

The price is worth the business cost previously lost...

Love your product

Aug 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall I love your service. You have already protected me from one DDoS attack and several severe attacks. Your top level engineers are extremely knowledgable and overall pretty amazing. Tamir specially blew me away with his willingness to help diagnose a particularly tricky issue a while ago. He reached out on the phone to really dive in to help solve the problem going on. Amazing!!

I will say that sometimes your lower level techs are not as knowledgable but if I needed extra help they were very willing to get me in touch with a higher level technician. But sometimes it would be nice to immediately talk to a higher level technician if I know it will be necessary.

Do you have an option for a higher level of support? How much does that cost?

An excellent choice for website security for SMEs and business bloggers

Jul 17, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to understand and use interface.
Important security options already available in the basic FREE version.
Does not require name server change.
Dynamic content caching (available starting from the $99/mo plan).

Cons: Blocked visitors have no way of notifying site owner of false positives.
Advanced performance options only available starting from the $99/mo plan.
Support pages and support forum still a bit lacking in volume.

Overall: Incapsula is first and foremost about web security (free version), and second about website performance (paid version). That said, even the the free version offers significant performance improvement.

Incapsula is a spin-off from, Imperva which has been around for some 10 years, and was co-founded in 2002 by Shlomo Kramer, who founded Israel-based Check Point Software in 1993. In my opinion Israel is one of the world's leading countries in data security, and since Incapsula is also Israel-based, I take that as a sign of quality, besides the fact that they are backed up by Imperva.

An excellent and free website security tool

Jul 02, 2011
5/5
Overall

Comments: Incapsula is first and foremost about web security, and second about website performance. I put it to the test and compared it to what is perhaps its fiercest competitor: CloudFlare. First, both CloudFlare and Incapsula are about equal in improving performance, based on the short time I tested it on my blog. Either one would work for me here, and I do like CloudFlare¿s ¿Always Online¿ cache of my site when my server or connection is down, but I had too many false positives with it. Second, CloudFlare¿s options and features seem geared towards performance more than security, while Incapsula appears to be primarily concerned with security. I¿m more concerned with security, so I¿m going for Incapsula. Third, personally I prefer Incapsula¿s easy and straightforward dashboard over CloudFlare. Fourth, in my opinion, CloudFlare is for the masses. Incapsula is for business. I¿m business, and I¿m going for Incapsula.

Pros: - Easy to understand and use interface - Professional looking page for blocked visitors - Good security options in the basic FREE version - Does not require name server change

Cons: - Blocked user have no way of notifying site owner of false positives - Advanced performance options only available starting from $99/mo - Support pages and support forum still a bit lacking in volume

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money