--- title: "ContractWorks, an Onit Product Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ContractWorks, an Onit Product the right Contract Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141131/ContractWorks/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ContractWorks, an Onit Product 4.7 (100) [View alternatives](https://www.capterra.com/p/141131/ContractWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ContractWorks, an Onit Product Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews FP Francisco P Contract ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “It provides me with a secure repository and automatic alerts that prevent the risk of financial losses, resulting in significant time saving.“ December 8, 2025 HB Hayden B AccountantConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Sometimes the AI is pretty dumb and believes that a contract terminates as soon as it is signed which is ridiculous and has caused me to correct this manually.“ January 18, 2026 RV Ramesh V Founder and CEOInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “It has streamlined how I address contract lifecycles and it saves me hours every week and dramatically lowers the risk that important dates or compliance steps will be overlooked.“ October 27, 2025 VN Victor N Head of EngineeringInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “One thing I really dislike is I can’t just drag and drop files to transfer them, it makes no sense to me why I would have to take extra steps when I am already in a rush.“ February 2, 2026 SA Suhadah A Sr. AdministratorManagement Consulting, 201 - 500 employeesUsed the software for: 1-2 years. “One center platform to manage all contact and store it securely on the cloud storage, Very helpful and saving time in managing all the folder and document.“ March 9, 2025 HB Hayden B AccountantConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “I am unable to drag and drop files to relocate them so I’m clicking like crazy.“ January 18, 2026 EG Emma G Finance ExecutiveConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Great security option to limit who can access the document based on user roles or by password protected document tools, it has resulting for a more secure information and confidentiality.“ April 9, 2025 SN Shawn N Chief Executive OfficerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “It can some times really make a mess of the formatting when posted.“ December 3, 2025 ## Showing most helpful reviews Showing 1-25 of 100 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Head of Engineering Used the software for: Less than 1 year ### "The best part about it is that all your documents are stored in one location" February 5, 2026 5.0 Because of the automated reminders that send an email, I am no longer concerned with missing the expiration date. In addition to sending me reminders of upcoming expirations, the system allows me to recall what agreements were made by vendors three years prior and avoid making guesses about what we agreed upon. Pros To be honest I had no idea the contracts would be stored and I could access them, because normally they are a complete disaster. I attached it to google drive and it did not blow anything up. It does not try to be something I do not want it to be. Cons One thing I really dislike is I can’t just drag and drop files to transfer them, it makes no sense to me why I would have to take extra steps when I am already in a rush. Another thing I do not like is I cannot perform mathematical operations between fields (ie convert currency for reporting). When I have a lot of documents to work with it takes forever to process and the site freezes whenever I try to quickly navigate through multiple items. Review Source Accountant Used the software for: 1-3 years ### "Works like a pro" January 19, 2026 5.0 Now I don’t have to waste half of my time searching the world for one piece of paper. It keeps the amount of work from becoming overwhelming during times when we have a large number of renewal contracts due at the same time. I am now able to inform the vendors regarding their renewal status without having to attempt to recall the details and look like an idiot. Pros It is surprising that I was able to connect to google drive and it didn’t crash. Although my desk is covered in old sticky notes and cold coffee, at least all of the vendor contracts are located in one place now. I am able to locate the old contracts when I am required to complete contract reviews and I no longer have to search the entire office. The calendar reminders for the renewal dates also appear in my email inbox so far I have not missed a renewal date thank goodness. It is okay for our needs since it does not have hundreds of additional confusing buttons that I will never click. Cons Sometimes the AI is pretty dumb and believes that a contract terminates as soon as it is signed which is ridiculous and has caused me to correct this manually. I am unable to drag and drop files to relocate them so I’m clicking like crazy. Occasionally the site freezes when I’ve opened too many browser tabs and it gives me a headache. Review Source Co-Founder and Chief Executive Officer Used the software for: 1-3 years ### "I really like how well the automation stuff manages paperwork for me" January 14, 2026 4.0 Right now, I’m sitting in this cold, broken air conditioning office but at least I’m able to avoid manually routing every single piece of paper. It has made compliance easier, although setting it all up was a nightmare. Pros E-signatures are sent directly to whoever they need to go to instead of sending me around the office looking for someone to sign in person. I also found that the urgent document notifications actually make it into my inbox and aren’t always being flagged as spam. All of my papers are stored in one place so I won’t lose track of the chaos. Cons It’s very slow uploading large files and most of the time I’m just watching the loading symbol spinning on my computer while I wait for something to happen. My password gets requested by the log in screen constantly and it’s extremely frustrating entering it every ten minutes. Searching for an old contract, however, is extremely painful because the search bar does little to nothing and almost never locates anything I want to find. Automation eliminates the cluttered email trail that fills my inbox and creates a headache for me. Review Source JB Justin B. Software Developer Used the software for: 1-3 years ### "Keeps the NDA mess sorted so I can finally go home." January 14, 2026 5.0 We were previously emailing Word Docs back and forth and lost track of versions all the time. With this program I can now see the redlines in one place which helps me avoid errors. I need to go get lunch soon, the cafeteria is going to be closed. This program prevents our sales guys from using outdated templates that are legally incorrect and prevent us from getting in trouble. Pros Honestly I'm happy the Salesforce integration works as expected, it does not crash when pulling the data; it's very good at handling the hundreds of NDAs we receive; it saves me time by not having to chase people for their signature on an ongoing basis (every ten minutes) - nice to know who is holding things up without sending five e-mails. Cons I hate searching for files; specifically the search bar, if you do not put quote marks, it will act stupid and cannot find the file. They keep changing the layout and moving buttons, I got tired of that after getting use to the old way of doing things. Training new employees is difficult because no body want's to view the Academy videos. The support team is acceptable however they sometime just lead you in circles until they fix the issue. Review Source Software Engineer Used the software for: 3-5 years ### "Sending contracts out is a good thing" January 2, 2026 4.0 Hunting down wet signatures and having to mail paper envelopes is now gone and this has been a godsend for my desk space. Eliminating the errors that occurred when clients would create their own contracts is great. I also no longer have to send multiple follow up emails to approvers due to the notifications. All of the documents are stored in one place therefore I am less likely to go crazy searching for documents. Pros The electronic signing has been working well as clients have been signing timely which is an enormous help because I never liked sending reminders to clients. I thought the mobile app would be crashing during a visit to the doctor's office last week but that did not occur. All the document versions are being kept straight therefore I do not have to dig through several different email threads to locate the correct pdf. Cons The loading of documents takes forever, especially if the document is large. Creating the workflows was extremely difficult and took far too much time. I still am unsure about how the workflow logic works. When I uploaded a word document the spaces between the words got all messed up and the signature lines do not line up with the text that is entered into the document and the contract looked like a disaster to the client. Review Source FP Francisco P. Contract Manager Used the software for: Less than 1 year ### "Instant search and proven time savings" December 9, 2025 4.0 It provides me with a secure repository and automatic alerts that prevent the risk of financial losses, resulting in significant time saving. Pros The main benefit is the time saved thanks to smart tagging and its powerful search capabilities. Furthermore, its ability to set automatic alerts is invaluable Cons My only complaint is that it offers very limited customization in workflow management. It´s functional, but not highly flexible. Review Source Chief Executive Officer Used the software for: 1-3 years ### "I am able to sign documents and it did not shut down today" December 5, 2025 5.0 It allows us to create templates, which will help keep the sales people from messing up the standard contract terms. Pros With my mouse clicker sticking today, the fact that I do not need to click on something 1000 times to upload an item is great. It is really a combination of Google Docs and electronic signature services, I was somewhat shocked that there wasn’t a hidden cap on the number of signatures available through the unlimited signatures service. Cons It can some times really make a mess of the formatting when posted. There is no native system spellchecker. Review Source JV Jeremy V. Legal Assistant Used the software for: Less than 1 year ### "Saving time with this tool is the best." December 3, 2025 4.0 My experience is excellent because it works well thanks to its functional search function and is efficient reliable, and does the job we expected. Pros I liked its efficiency and its ability to search for words within documents. I also like the renewal alert and the access and permissions controls. Cons I dont like the data processing, it doesn't seem flexible and need some improvements. Thats the only negative thing for me. Review Source Business Analyst Used the software for: 1-3 years ### "Keeps everything organized." November 17, 2025 4.0 When you use ContractWorks, all of that is in one place and you no longer have to sift through your file shares finding the right version, no longer wonder if this has been signed or deals are being honored. It makes my team more in sync and reduces the time we have to spend on audits. Pros It does make my day to day contracting work easier, and I store agreements there, set reminders etc. It keeps all of the havoc back so I don’t waste time searching every hour to find any document. Also searching and tagging is easy so I don't have to be afraid of where my documents are. Cons I had a bit of trouble with the set up at first but after some trial and error it went smoothly. But I want the reporting to be more flexible, in some cases I need to filter data manually and the interface has to improve for bulk edit. Review Source Contract Manager Used the software for: 1-3 years ### "The fastest and most user-friendly CLM repository on the market" November 13, 2025 4.0 It has been an ideal, powerful and highly effective tool for repository management and risk mitigation. IT has transformed our database, offering significant advantages and proving to be a worthwhile investmnet. Pros I liked its AI-powered search engine and intuitive interface. This feature is unique, unlike other CLMs that seem to require a full IT team for implementation. I also like its proactive renewal alert system. Cons I believe there are many limitations in the creation module and in its capacity for the pre-execution phase. Review Source Nadia B. Used the software for: Less than 1 year ### "It's a no brainer. You'll pay peanuts for a premium product and you won't look back. " February 22, 2016 5.0 If you're looking for a sophisticated, cost-effective solution to manage your documents, this is it. ContractWorks is a an easy, secure, intuitive product, and it will do wonders for your internal processes. The most compelling part of the platform is being able to generate reports that indicate which contracts/docs are due to expire within a specific time (eg 90 days), along with the ability to pre-set email reminders prior to a document's expiration. This is insanely helpful in capturing these time sensitive elements before they slip through the cracks. If you're familiar with SecureDocs, ContractWorks is the little gem that is a natural extension to their SecureDocs product and it fulfills the exact need we initially sought them out for. By continuously refining the product, actively listening to customer feedback, and providing an incredible support team at your disposal 24/7, the ContractWorks team have created a beautiful, premium product at a budget price. It really is a no-brainer. You'll pay peanuts for a premium product and you won't look back. Review Source Contract Specialist Used the software for: 1-3 years ### "ContractWorks Review" January 13, 2025 5.0 I love the functionality and ease of using ContractWorks. Pros I like the sign/signature process and the ability to change recipients if you get an update to a signer. Also, I like the Ask Me Anything sessions every week. Cons You can't send a signed document from ContractWorks twice. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Better contract management, I assume. The switch happened before I became the contract administrator. Review Source Response from Onit January 16, 2025 Thank you for your 5-star review! We're glad you enjoy the signature process, recipient updates, and our weekly Ask Me Anything sessions. We’ve noted your feedback about sending signed documents twice and will share it with our product team. It’s great to hear you love the functionality and ease of ContractWorks! If there’s anything else we can do to improve your experience, let us know. JH Jose H. Chief Accounting Officer Used the software for: 1-3 years ### "My opnion about ContactWorks. Excellent in contractual management." November 6, 2025 4.0 My experience with ContractWorks has been excellent because my main concern ins scalability and standardization, and with this tool it gave us a platform that ensures that we are compliant in all our agreements, and transforms our administrative function into an intelligent and business tool, and we make data-driven decisions and it was worth implementing. Pros I like the ability to search for key terms within documents, even scanned ones. Plus, that gives us contractual visibility and I also love proactive alerts because they eliminate the risk of missing critical renewal dates with suppliers. Cons What I like least is the advanced workflow customization, it is complex and may require extensive configuration. Review Source YS Yuma S. Sr Manager, Supply Chain and Procurement Used the software for: 3-5 years ### "Highly recommend." March 27, 2024 4.0 My overall experience has been wonderful. ContractWorks takes great care to attend to our questions and needs. They provide stellar customer support with quick response time. Pros Great on-boarding and follow-up; The ContractWorks team responds quickly to questions and follows up to confirm we're doing okay. There are multiple on-demand training options with easy access let me grow my knowledge and understanding of the platform. Their Product Development team asks for user feedback and suggestions to make working in the platform better. Cons We've worked through most things. I'm extremely happy with the platform. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Cost was must lower; subscription more flexible, allows easier internal management. Alternatives considered [Concord](https://www.capterra.com/p/144154/Concord/)[Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Icertis Contract Intelligence](https://www.capterra.com/p/133034/Icertis-Contract-Management/)[Ideagen Compliance](https://www.capterra.com/p/10036371/Ideagen-Compliance/) Reasons for choosing ContractWorks, an Onit Product Easier to implement, lower cost, higher level of support from ContractWorks. Review Source Associate In-House Counsel Used the software for: 3-5 years ### "A powerful product at a reasonable price from a responsive developer" March 3, 2022 5.0 Pros This product is very easy to use and easy to teach. I recently needed to take some medical leave and was able to train two others to do some of the more exotic things I do on the program within an hour. Others who might only need to check the status of documents, download them, or possibly upload them, will find that this is exceptionally simple and easy to do. Storage is a great bargain, and the more data we tag, the better our reports get. Finally, support has been great. We've had big projects that involved sending hundreds of documents for signature through CW on a short timeline, and support was very responsive for us during that time. Cons The AI is fairly limited in its usefulness for us, although some companies might need little more than party names and start dates. Some features are not immediately obvious--like searching in-text in uploaded documents--in where to find them. The UI does not translate very well to an iPad and touch screen, to the frustration of some of my colleagues. Alternatives considered [Agiloft](https://www.capterra.com/p/101273/Agiloft/)[Docusign](https://www.capterra.com/p/121506/Docusign/) Reasons for choosing ContractWorks, an Onit Product This was a simple, easy-to-implement product that checked all of the boxes for us when we were shopping for a document archive that would have some more powerful features than our directory system. Over time, our choice has been validated again and again. New features arrive frequently, and they often turn out to be something I didn't know I needed until it was right there. Review Source JR Jim R. Director, Supply Chain Used the software for: 1-3 years ### "Director, Supply Chain" March 3, 2022 4.0 We use Contract Works (CW) everyday for managing vendor CDA, Consultant Agreements, vendor Master Service Agreement and other vendor contracts. The ability to upload these final agreements / contract into CW, apply appropriate tags, and execute for signature is an incredible efficient for us. Once uploaded and all appropriate tag saved, we have the ability to search and customize a reports to support several of your department request from start dates, end dates, contract values, contract / vendor agreement types, etc... endless reporting capabilities. In addition, another important feature for us is the ability to set vendor contract and consultant agreement alerts. The ability to set quarterly deliverable due dates and contract / consultant term dates allow us to proactively manage each contract for renewal or awareness. Pros 1\. The search feature - the ability to type a document name and advance filter 2. The ability to customize document repository reports based on implemented document tags 3. Alerts Notifications 4. Help Tutorials - Customer Service 5. AI feature Cons 1\. Signature not CRF Part 11 at this time Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reasons for choosing ContractWorks, an Onit Product Our focus was Document Repository Management - Contract Works system fill our need... and more. Review Source Contracts Manager Used the software for: 1-3 years ### "#1 Contract Management System available" September 17, 2019 5.0 Easy to use; ability to tag for alerts; staff is friendly, helpful and quick to respond; they are always updating and adding new/better features; the price is right Pros Ease of use and the ability to tag for alerts (renewal and terminations of contracts). Cons I would like it to be easier to move/download docs out of ContractWorks. You can drag contracts into the system but you have to click a box to download, etc. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) ContractWorks was a better fit for our company. It had more enhanced features. Something we could continue to grow into. Alternatives considered [CobbleStone Contract Insight](https://www.capterra.com/p/15072/Contract-Insight/) Reasons for choosing ContractWorks, an Onit Product ContractWorks had everything we needed and it was at a better price point than any other CMS we considered. Review Source Manager, Business Analysis Used the software for: 1-3 years ### "Contract Works " July 29, 2019 4.0 Our Contract Management process is more efficient. It's easy to search for contracts, get notification when contracts are closer to renewal and/or expiry date. Pros We implemented Contract Works in 2018. What I liked most about the product and company is – ease of use, shorter implementation cycle and great sales team with focus on our needs, they were very honest on their recommendations and did not push additional add-ons to us, even though at one point we were thinking of buying electronic signature add-on however after discussing our use case they had recommended that it’s probably not best suitable for us needs. Our account manager was very good with his follow up. They had offered to train on one on one basis with no extra cost, that was very helpful for us, although we are a company of <150 people we needed that kind of training for our users. The team works I wish the document signature add-on feature was more envelop based as oppose to user signature based. Cons Digital signature feature was not out-of-the-box and was being sold as an add-on. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) JIRA did not fulfill our needs of contract management. Reasons for choosing ContractWorks, an Onit Product Contract Works was most user friendly and easy to configure among all the products that we reviewed. Review Source SJ Summer J. Sr. Administrator Used the software for: 1-3 years ### "Intuitive tools for document and contract management" March 11, 2025 4.0 One center platform to manage all contact and store it securely on the cloud storage, Very helpful and saving time in managing all the folder and document. Pros Great work on folder organization that make it easy for me to create folder, add document permission setting to specific users and add security layers that only allow user with credential to open and view the contract document. Loved the digital sign option that allow me to collect client sign digitally and saves time from having to print the contract and sending the document to client for them to sign it physically. Cons Using PDF document isn't too ideal and I have faced with many issues using it. I had to use third-party software to open PDF files and use the software for other task that related with contract management and signing. Review Source Director Used the software for: 1-3 years ### "Feedback request " January 16, 2025 4.0 Great customer service and prompt responses Pros Easy use and unlimited storage, training is always available Cons Documents mass uploads should be easier to where we can just upload the documents and the tagging be more friendly user Review Source Response from Onit January 16, 2025 Thank you for your review! We're thrilled to hear that you find our platform easy to use, appreciate the unlimited storage, and value the training resources we provide. We're especially glad that our customer service and prompt responses have been beneficial to you. We appreciate your feedback on improving the mass document upload process and making tagging more user-friendly. We will share it with our product team. If you have additional suggestions or would like to share more details about your experience, please don’t hesitate to reach out. We're always here to listen and improve. Thank you for choosing ContractWorks! LB Luca B. Senior Manager Used the software for: 3-5 years ### "A solid useful tool to manage contracts" July 20, 2023 5.0 Been using it for 4 1/2 years. Hope to continue to do so. Pros Unlike other competitors it doesn't pack useless features but focuses on what is important for us: the safe and easy to manage storage of our contracts. We track the life cycle, have completely transformed the way we manage our thousands of agreements. Cons AI is there, but not that great yet. Yet. Switched from See above. Dealing with unneeded features in the end is aggravating. Reasons for choosing ContractWorks, an Onit Product From all my comments it should be clear by now. Review Source General Counsel Used the software for: 3-5 years ### "Simple and useful" July 29, 2019 4.0 ContractWorks allows me to share our signed agreements with the entire organization or with a select group. I don't have to pull a contract, but can give access to individuals based on their role in the company. Pros I find the electronic signature system easy to use. There are improvements that could be made, but it gets the job done. Unlimited document storage is huge. I don't store working documents in ContractWorks, but having that ability along with storing signed documents (and tagging them) is very helpful. Cons An address book for "reviewers" should be implemented. I send signed documents to the same group of people multiple times a day, so an auto-populating email address would be very helpful. There is auto-populate for signatories, but not for reviewers, who are included as a Cc for distribution after signatures. Reasons for choosing ContractWorks, an Onit Product It is simple and straight-forward. I've looked into document assembly type systems and other document storage, but too many bells and whistles make it unusable. This does two things and does them well.....electronic signatures and document storage. Review Source CPO Used the software for: 3-5 years ### "Contract Work" January 30, 2023 5.0 Pros Central repository solution at an economical Cons No features that are lacking, nothing to dislike Review Source Contracts Program Specialist Used the software for: Less than 1 year ### "User-friendly Software" January 4, 2021 5.0 ContractWorks has enabled our agency to centralize our contracts and documentation to allow for more organization and easier accessibility. Having fewer administrators and users with access allows for more in-depth knowledge of useful documentation. Being able to print specific reports helps me to keep track of expiring contracts to stay on top of compliance issues. Pros Software is very user-friendly and easily adaptable to our needs. Our implementation manager, \[SENSITIVE CONTENT HIDDEN\], was very patient, accommodating and easily accessible. Making use of the guides and training videos in the beginning was very helpful in our implementation process, as well. Being able to create own tags and templates makes it easy to meet our needs. Notifications and reports being sent to email addresses is very helpful in staying in compliance with our contracts. Cons It would be more time efficient to be able to move documents out of the program without having to download first each time. Did not receive a notice about the new features being added, so there was a little bit of confusion. But even the new features were useful. Review Source Facilities and Contracts Advisor Used the software for: Less than 1 year ### "ContractWorks - The easiest part of my job" June 14, 2021 5.0 Time management and contract management has greatly been improved by the use of contract works Pros Tracking key contract dates and KPIs has made my day to day job easier and opened up the ability to work on other areas Cons I dislike that we are not able to write a private note on the contract when sending it off for approval. If I have write a note, it has to be to every signatory and ends up being on the contract Reasons for choosing ContractWorks, an Onit Product It was what my manager chose Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.