# Page 2 | ContractWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ContractWorks the right Contract Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141131/ContractWorks/reviews

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ContractWorks

4.7 (100)

[View alternatives](https://www.capterra.com/p/141131/ContractWorks/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ContractWorks

## Showing most helpful reviews

Showing 26-50 of 100 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RG

Rishi G.  
Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Sending contracts out is a good thing"

December 30, 2025

4.0

Hunting down wet signatures and having to mail paper envelopes is now gone and this has been a godsend for my desk space. Eliminating the errors that occurred when clients would create their own contracts is great. I also no longer have to send multiple follow up emails to approvers due to the notifications. All of the documents are stored in one place therefore I am less likely to go crazy searching for documents.

Pros

The electronic signing has been working well as clients have been signing timely which is an enormous help because I never liked sending reminders to clients. I thought the mobile app would be crashing during a visit to the doctor's office last week but that did not occur. All the document versions are being kept straight therefore I do not have to dig through several different email threads to locate the correct pdf.

Cons

The loading of documents takes forever, especially if the document is large. Creating the workflows was extremely difficult and took far too much time. I still am unsure about how the workflow logic works. When I uploaded a word document the spaces between the words got all messed up and the signature lines do not line up with the text that is entered into the document and the contract looked like a disaster to the client.

Review Source

HB

Hayden B.  
Accountant  
Construction  
Used the software for: 1-2 years

### "Works like a pro"

January 18, 2026

5.0

Now I don’t have to waste half of my time searching the world for one piece of paper. It keeps the amount of work from becoming overwhelming during times when we have a large number of renewal contracts due at the same time. I am now able to inform the vendors regarding their renewal status without having to attempt to recall the details and look like an idiot.

Pros

It is surprising that I was able to connect to google drive and it didn’t crash. Although my desk is covered in old sticky notes and cold coffee, at least all of the vendor contracts are located in one place now. I am able to locate the old contracts when I am required to complete contract reviews and I no longer have to search the entire office. The calendar reminders for the renewal dates also appear in my email inbox so far I have not missed a renewal date thank goodness. It is okay for our needs since it does not have hundreds of additional confusing buttons that I will never click.

Cons

Sometimes the AI is pretty dumb and believes that a contract terminates as soon as it is signed which is ridiculous and has caused me to correct this manually. I am unable to drag and drop files to relocate them so I’m clicking like crazy. Occasionally the site freezes when I’ve opened too many browser tabs and it gives me a headache.

Review Source

KS

Keith S.  
Co-Founder and Chief Executive Officer  
Computer Software  
Used the software for: 1-2 years

### "I really like how well the automation stuff manages paperwork for me"

January 13, 2026

4.0

Right now, I’m sitting in this cold, broken air conditioning office but at least I’m able to avoid manually routing every single piece of paper. It has made compliance easier, although setting it all up was a nightmare.

Pros

E-signatures are sent directly to whoever they need to go to instead of sending me around the office looking for someone to sign in person. I also found that the urgent document notifications actually make it into my inbox and aren’t always being flagged as spam. All of my papers are stored in one place so I won’t lose track of the chaos.

Cons

It’s very slow uploading large files and most of the time I’m just watching the loading symbol spinning on my computer while I wait for something to happen. My password gets requested by the log in screen constantly and it’s extremely frustrating entering it every ten minutes. Searching for an old contract, however, is extremely painful because the search bar does little to nothing and almost never locates anything I want to find. Automation eliminates the cluttered email trail that fills my inbox and creates a headache for me.

Review Source

RV

Ramesh V.  
Founder and CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Keeps contract chaos under control"

October 27, 2025

5.0

The biggest benefit is not having to chase down missing contracts or deadlines as we were able to stop tracking the deadlines manually. All of it is stored securely in a single location and you have visibility into the status of renewals and signatures. It has streamlined how I address contract lifecycles and it saves me hours every week and dramatically lowers the risk that important dates or compliance steps will be overlooked.

Pros

I use ContractWorks to have all of our company's contracts organized, accounted for and managed in one place. What I love most is ease of uploading and categorizing agreements as I can tag, search, pull up a document in seconds which is a massive time saver over what I’d have to do by dredging through shared drives. The automatic reminders for important dates (renewals, expirations) have come in clutch when working with multiple client contracts at the same time.

Cons

The reporting setup does at times feel a bit restricted, I'd like to have more of an ability to build out dashboards easily without exporting data into Excel. Occasionally a bulk uploading of files or metadata edit will be more time consuming than anticipated and that does not allow me to move as rapidly during times when the work load is at peak levels. And even though the interface is clean it still takes a new user several minutes to figure out how folder permissions and document tagging work correctly.

Review Source

JB

Justin B.  
Software Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Keeps the NDA mess sorted so I can finally go home."

January 13, 2026

5.0

We were previously emailing Word Docs back and forth and lost track of versions all the time. With this program I can now see the redlines in one place which helps me avoid errors. I need to go get lunch soon, the cafeteria is going to be closed. This program prevents our sales guys from using outdated templates that are legally incorrect and prevent us from getting in trouble.

Pros

Honestly I'm happy the Salesforce integration works as expected, it does not crash when pulling the data; it's very good at handling the hundreds of NDAs we receive; it saves me time by not having to chase people for their signature on an ongoing basis (every ten minutes) - nice to know who is holding things up without sending five e-mails.

Cons

I hate searching for files; specifically the search bar, if you do not put quote marks, it will act stupid and cannot find the file. They keep changing the layout and moving buttons, I got tired of that after getting use to the old way of doing things. Training new employees is difficult because no body want's to view the Academy videos. The support team is acceptable however they sometime just lead you in circles until they fix the issue.

Review Source

VN

Victor N.  
Head of Engineering  
Information Technology and Services  
Used the software for: 6-12 months

### "The best part about it is that all your documents are stored in one location"

February 2, 2026

5.0

Because of the automated reminders that send an email, I am no longer concerned with missing the expiration date. In addition to sending me reminders of upcoming expirations, the system allows me to recall what agreements were made by vendors three years prior and avoid making guesses about what we agreed upon.

Pros

To be honest I had no idea the contracts would be stored and I could access them, because normally they are a complete disaster. I attached it to google drive and it did not blow anything up. It does not try to be something I do not want it to be.

Cons

One thing I really dislike is I can’t just drag and drop files to transfer them, it makes no sense to me why I would have to take extra steps when I am already in a rush. Another thing I do not like is I cannot perform mathematical operations between fields (ie convert currency for reporting). When I have a lot of documents to work with it takes forever to process and the site freezes whenever I try to quickly navigate through multiple items.

Review Source

SN

Shawn N.  
Chief Executive Officer  
Marketing and Advertising  
Used the software for: 1-2 years

### "I am able to sign documents and it did not shut down today"

December 3, 2025

5.0

It allows us to create templates, which will help keep the sales people from messing up the standard contract terms.

Pros

With my mouse clicker sticking today, the fact that I do not need to click on something 1000 times to upload an item is great. It is really a combination of Google Docs and electronic signature services, I was somewhat shocked that there wasn’t a hidden cap on the number of signatures available through the unlimited signatures service.

Cons

It can some times really make a mess of the formatting when posted. There is no native system spellchecker.

Review Source

SK

Sisi K.  
Contract Specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ContractWorks Review"

January 10, 2025

5.0

I love the functionality and ease of using ContractWorks.

Pros

I like the sign/signature process and the ability to change recipients if you get an update to a signer. Also, I like the Ask Me Anything sessions every week.

Cons

You can't send a signed document from ContractWorks twice.

Switched from

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Better contract management, I assume. The switch happened before I became the contract administrator.

Review Source

Response from Onit

January 16, 2025

Thank you for your 5-star review! We're glad you enjoy the signature process, recipient updates, and our weekly Ask Me Anything sessions. We’ve noted your feedback about sending signed documents twice and will share it with our product team. It’s great to hear you love the functionality and ease of ContractWorks! If there’s anything else we can do to improve your experience, let us know.

EG

Emma G.  
Finance Executive  
Construction  
Used the software for: 1-2 years

### "Full control over contract management"

April 9, 2025

4.0

Good experience. It has transform our business contract management and make the control straightforward by using one source of truth.

Pros

Full features to manage everything about contract, from agreements drafting, contract lifecycle, document signing and contract renewal date notification to alert me about contract that is nearing its dateline and preventing contract expired or lapsed. Searching for a contract that is stored on the cloud storage is easy by using the search box that has accurate filter to find accurate document that I want to view. Great security option to limit who can access the document based on user roles or by password protected document tools, it has resulting for a more secure information and confidentiality.

Cons

Minor issues with the contract automatic workflows that not sending the contract to the right party. It has cause the process to halt and need to forward the contact manually to the right party. It doesn't happen often, only when many party is involved on the negotiation process and the process can be complex.

Review Source

SA

Suhadah A.  
Sr. Administrator  
Management Consulting  
Used the software for: 1-2 years

### "Intuitive tools for document and contract management"

March 9, 2025

4.0

One center platform to manage all contact and store it securely on the cloud storage, Very helpful and saving time in managing all the folder and document.

Pros

Great work on folder organization that make it easy for me to create folder, add document permission setting to specific users and add security layers that only allow user with credential to open and view the contract document. Loved the digital sign option that allow me to collect client sign digitally and saves time from having to print the contract and sending the document to client for them to sign it physically.

Cons

Using PDF document isn't too ideal and I have faced with many issues using it. I had to use third-party software to open PDF files and use the software for other task that related with contract management and signing.

Review Source

CW

Carlos W.  
Associate  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Operation overnight visibility in contracts"

July 16, 2025

5.0

Pros

AI Search and OCR of ContractWorks allowed me to find certain clauses within hundreds of documents within seconds. I felt satisfied when I had granular tags and automated alerts when approaching deadlines and renewal times.

Cons

Sometimes mass upload of high contrast batches hangs to require retention efforts. Exporting back documents out also rides on numerous clicks on folders.

Review Source

JE

James E.  
Contract Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "The fastest and most user-friendly CLM repository on the market"

November 12, 2025

4.0

It has been an ideal, powerful and highly effective tool for repository management and risk mitigation. IT has transformed our database, offering significant advantages and proving to be a worthwhile investmnet.

Pros

I liked its AI-powered search engine and intuitive interface. This feature is unique, unlike other CLMs that seem to require a full IT team for implementation. I also like its proactive renewal alert system.

Cons

I believe there are many limitations in the creation module and in its capacity for the pre-execution phase.

Review Source

AS

Antonio S.  
Business analyst  
Farming  
Used the software for: 2+ years

### "Job get done with ContractWorks"

April 3, 2025

4.0

Professionally solve contract management and e-signature stamping on legal document.

Pros

Fun and easy to use for document and contract management. Large storage space, we never had problem with running out of space to store our contract document on the cloud storage. Effective demo for user to train how to use the platform efficiently and not spending too much time exploring all the tools and features.

Cons

No AI operation yet available on the platform. AI can speed-up operation and create an automatic workflow when its trigger certain action. Hopefully, it will get introduce in future.

Review Source

JV

Jeremy V.  
Legal Assistant  
Computer Software  
Used the software for: 6-12 months

### "Saving time with this tool is the best."

December 2, 2025

4.0

My experience is excellent because it works well thanks to its functional search function and is efficient reliable, and does the job we expected.

Pros

I liked its efficiency and its ability to search for words within documents. I also like the renewal alert and the access and permissions controls.

Cons

I dont like the data processing, it doesn't seem flexible and need some improvements. Thats the only negative thing for me.

Review Source

JH

Judith H.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Feedback request "

January 15, 2025

4.0

Great customer service and prompt responses

Pros

Easy use and unlimited storage, training is always available

Cons

Documents mass uploads should be easier to where we can just upload the documents and the tagging be more friendly user

Review Source

Response from Onit

January 16, 2025

Thank you for your review! We're thrilled to hear that you find our platform easy to use, appreciate the unlimited storage, and value the training resources we provide. We're especially glad that our customer service and prompt responses have been beneficial to you. We appreciate your feedback on improving the mass document upload process and making tagging more user-friendly. We will share it with our product team. If you have additional suggestions or would like to share more details about your experience, please don’t hesitate to reach out. We're always here to listen and improve. Thank you for choosing ContractWorks!

WH

Wanda H.  
Lead Corp Compliance Reporting WG Central Ops Facility  
Hospitality  
Used the software for: 1-2 years

### "Wanda Hernadez -feedback"

December 13, 2024

3.0

The personalized service its very good and professional

Pros

It is a user-friendly and comprehensive system designed for ease of use and efficiency.

Cons

It should have a better way to tag documents using the AI functionality

Review Source

Response from Onit

December 16, 2024

Thank you for your feedback! We're thrilled to hear from our users and truly value your input. In 2025, we’re excited to be rolling out enhancements and updates to our ContractWorks platform, including improvements to our auto-tagging capabilities. These updates are designed to make managing your contracts even more efficient. Stay tuned, and thank you for helping us make ContractWorks better!

CB

Chris B.  
Assistant  
Sports  
Used the software for: 2+ years

### "Excellent value for money! Easy to set up & deploy."

June 21, 2023

5.0

We've had VERY few issues with the system and those we did have were fixed extremely quickly! The product is very reliable.

Pros

As the administrator, I am able to make changes to our tags and templates on the fly which is critical for us. The user experience is easy and intuitive. The reporting is very powerful and easy to use.

Cons

I wish there was a way to bulk archive expired contracts. As our contracts run on cycles, I can have a lot of them expiring at the same time. It would be great to be able to change the all the folders at the same time rather than 1 by 1.

Alternatives considered

[SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/)

Reason for choosing ContractWorks

Pricing and user interface

Review Source

TF

Tyrone F.  
Contract Specialist Administrator  
Government Administration  
Used the software for: 2+ years

### "ContractWorks, an Intuitive Solution for the Professional"

January 12, 2023

5.0

The solution work seamlessly and well. But as the organization grow, need a more robust solution to handle our growing needs.

Pros

Ease of use, developing templates for repetitive document entry and Esignatures.

Cons

Wanted more as I grow in the application.

Reason for choosing ContractWorks

At the time cost and ease of use.

Switched from

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Organizational leverage.

Review Source

ET

Elaine T.  
Controller  
Management Consulting  
Used the software for: 2+ years

### "ContractWorks Review"

May 24, 2023

5.0

We are extremely happy with the support and functionality of ContractWorks.

Pros

It is very user friendly and the support is great! Everyone there is so helpful. The response time is amazing!

Cons

The formatting of the reports generated directly from ContractWorks is not the best. Is it possible to customize the formatting of the reports and save for future use instead of having to reformat the reports each time.

Review Source

JR

Jim R.  
CFO  
Computer Software  
Used the software for: 2+ years

### "Don’t over engineer a simple need; choose Contractworks"

October 3, 2023

5.0

Pros

Contractworks is a straightforward set up and easy to use functionality. It may not have all the bells and whistles (that nobody uses) that other providers have, but if you’re looking for something simple and cost-effective, I hardly think you can do better than contract works.

Cons

Sometimes you have to go into the report mode to search on what you need, rather than staying in the primary search functionality of the main screen.

Reason for choosing ContractWorks

It was easy to use, easy to set up, and easy to pay for.

Review Source

UL

Ulrike L.  
Director legal & Compliance  
Information Technology and Services  
Used the software for: 2+ years

### "ContractWorks - get started in a day and keep track of all your contractual risks"

November 6, 2020

4.0

Very intuitive, and streamlined software with a simple goal to make contract and risk management possible.

Pros

Very inexpensive and easy to use software that focuses on key functionalities you need for a small organization. The trigger for us was making sure we are in control of all our contracts and their risks. ContractWorks offers a very powerful risk management functionality that enables us to tag our contracts as we customize it and to run sophisticated reports. Nobody in my department is a developer and we were able to set up and get ContractWorks running without any training.

Cons

Not sure if I am missing anything. It all depends on what you expect from the software. If you are looking for a digital contract platform with a build-in workflow engine this software is just not the right tool to buy.

Reason for choosing ContractWorks

\-

Review Source

Response from Onit

November 9, 2020

Hi Ulrike, Thanks so much for taking the time to review ContractWorks! So glad to hear that you were able to get up and running quickly with the system and that it's helped you get in control of your contracts. We appreciate your feedback and for continuing to choose ContractWorks as your contract management system. Sincerely, The ContractWorks Team

RB

Rosie B.  
Indirect Sourcing Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great platform for contract management"

October 26, 2021

5.0

Its been a great experience so far. ContractWorks has helped us keep all contracts in one platform, for better management and better risk mitigation.

Pros

The ability to keep all contracts in one repository, create tags and alerts to better manage contracts has been very helpful and has made a world of difference in aligning and planning sourcing activities on a timely manner.

Cons

Don't really have anything I dislike about this product.

Review Source

NM

Nicole M.  
Rev Ops  
Publishing  
Used the software for: 2+ years

### "Gets the job done"

March 26, 2024

5.0

Pros

ContractWorks gets the job done for what we need it most for - signatures and managing contracts.

Cons

Seems like it's a bit expensive, we only have one login for our team.

Review Source

Response from Onit

March 27, 2024

Hi Nicole, thanks for your review! It's great to hear how ContractWorks helps you get the job done. In regards to only having one login for your team, please reach out to your customer success manager for clarification. ContractWorks proudly offers unlimited users to all our accounts, so you should be able to get as many logins as needed for your team.

HD

Heather D.  
Corporate Legal Affairs Associate Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Does what it says"

August 5, 2019

5.0

We didn't have an easily searchable repository with reporting and tracking capabilities. That has completely changed. It was an effort to migrate our contracts into ContractWorks (which was a function of how they were stored previously and not a reflection of ContractWorks' capabilities) but once that project was complete, we could see ContractWorks' full potential.

Pros

ContractWorks functions wonderfully as a contract repository. We're able to easily get e-signatures, track and tag our contracts and run reports as needed. There are also new features rolled out regularly that have been added value. We have had zero complaints. We offer our new users training on ContractWorks but most have been able to navigate it themselves with little to no training.

Cons

Would love if it was also a contract management solution but it functions well as a repository.

Reason for choosing ContractWorks

Price and ease of use.

Review Source

VR

Verified Reviewer  
Audit Associate  
Accounting  
Used the software for: 6-12 months

### "Efficient, effective, and well worth the money"

August 14, 2018

5.0

Our business includes several functions that require contracts, in bulk, to be read, understood, and implemented. ContractWorks has allowed us to utilize their features and become extremely efficient with the storage and facilitation of these critical documents.

Pros

ContractWorks allows users to efficiently upload and maintain a substantial amount of contracts at one time. The software spits out the contract in a readable/editable PDF form and has allowed out company to save an incredibly amount of time when it comes to contract storage.

Cons

Not really a con, but if it had the access to integrate other readers and/or allow other software to utilize some of the features, it would enhance the product.

Review Source

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