SendPro Online
by Pitney Bowes
Best For
Designed for small businesses, it is a web-based and on-premise mailroom management solution that helps print shipping labels & stamps, assign cost accounts and more.
Product Details
Shipping and mailroom management solution that helps print postage, mail letters, and track packages on a unified platform.
Contact Details
Pitney Bowes
http://www.pitneybowes.com/us
Starting Price
- Not provided by vendor
- Contact Pitney Bowes for pricing details.
Platform
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Support
- Online
SendPro Online Features
Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling
Barcode Scanning
CASS Certified
Duplicate Management
Graphical Mail Piece Designer
Intelligent Mail Support
Job Management
PAVE Certified Presorting
Package Tracking
Signature Capture
Popular Comparisons
SendPro Online Reviews
Overall
3.5/5
Ease of Use
4/5
Customer Service
1.5/5
Showing Most Helpful
Showing 4 of 4 reviews
Showing Most Helpful
Showing 4 of 4 reviews
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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
August 9, 2018
“Hate the changes to SendPro. No longer "Free"”
Overall: No longer pleased. Trying to push me into a subscription service that I pay for monthly. Customer supper has not been helpful. I have supplies that I can no longer use so I'm out of money on it and there was no forewarning before I purchased these. Disappointed.
Pros: At home printing of stamps on my QL700 saved many trips to the post office
Cons: Since changing to SendPro, I can no longer print stamps on the roll. If purchased several rolls of the die cut stamp rolls and now I can't even use these...and customer support has no timeline on when this will be fixed. System now prompts me to "upgrade" to do what I'd previously been able to do for no extra fee.
Reviewer Source
Source: Capterra
August 9, 2018
JD G.
Controller
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
September 12, 2018
“Good Product, TERRIBLE Customer Service”
Overall: I like their products and services but their customer service is atrocious and is the only reason I will be leaving them, quite frankly.
Pros: The software is beautiful, easy to use, and functions well. It makes sending packages easy
Cons: Two Words: Customer Service. Try calling them for anything and you'll either be on hold for 3 hours or be bounced around to 187 people.
Reviewer Source
Source: Capterra
September 12, 2018
Viviana P.
CEO
Cosmetics, 1-10 employees
Used the software for: I used a free trial
Overall Rating
3/5
Ease of Use
1/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source
Source: Capterra
August 9, 2019
“complicated poor service”
Overall: customer service is sucky, they don't really help and they tell you on live chat to call once you call they transfer you to multiple places? like what is this place running? it seems like multiple different places? this was overall so confusing. do not recommend.
Pros: I liked nothing about this software. it was complicated and confusing, also the service sucks.
Cons: Credit Line???? I was declined a credit line yet when i checked my account i had a line of credit??? i'm sorry but WHAT? how is this okay to send a letter out as a decline and for it to pop up on my account? not okay.
Reviewer Source
Source: Capterra
August 9, 2019
G N.
Executive Assistant
Unspecified
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
3/5
Reviewer Source
Source: Capterra
July 28, 2018
“Pitney Bowes postage program is a good way to save the hassle of leaving the office to get stamps.”
Pros: Sending postage for my office is easier and quicker since I can print stamps right from my computer.
Cons: Pitney Bowes postage programs customer service and billing department has been difficult at times. We have had many billing issues that get retified but should not be a continuous issues.
Reviewer Source
Source: Capterra
July 28, 2018