Pitney Bowes

pbSmartPostage


3.5 / 5
3 reviews


Average Ratings

3 Reviews

  • 3.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Support
    Online

Vendor Details

  • Pitney Bowes
  • www.pitneybowes.com/us

About pbSmartPostage

A convenient and secure way to print postage, ship, and track packages online.


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pbSmartPostage Features

  • Barcode Support
  • Billing & Invoicing
  • Compensation Management
  • Customer Database
  • Dispatch Management
  • Job Assignment Management
  • Label Printing
  • Order Entry
  • Routing
  • Scheduling
  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture

pbSmartPostage Reviews Recently Reviewed!


Hate the changes to SendPro. No longer "Free"

Aug 09, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: At home printing of stamps on my QL700 saved many trips to the post office

Cons: Since changing to SendPro, I can no longer print stamps on the roll. If purchased several rolls of the die cut stamp rolls and now I can't even use these...and customer support has no timeline on when this will be fixed. System now prompts me to "upgrade" to do what I'd previously been able to do for no extra fee.

Overall: No longer pleased. Trying to push me into a subscription service that I pay for monthly. Customer supper has not been helpful. I have supplies that I can no longer use so I'm out of money on it and there was no forewarning before I purchased these. Disappointed.

Capterra loader

Good Product, TERRIBLE Customer Service

Sep 12, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The software is beautiful, easy to use, and functions well. It makes sending packages easy

Cons: Two Words: Customer Service. Try calling them for anything and you'll either be on hold for 3 hours or be bounced around to 187 people.

Overall: I like their products and services but their customer service is atrocious and is the only reason I will be leaving them, quite frankly.

Pitney Bowes postage program is a good way to save the hassle of leaving the office to get stamps.

Jul 28, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Sending postage for my office is easier and quicker since I can print stamps right from my computer.

Cons: Pitney Bowes postage programs customer service and billing department has been difficult at times. We have had many billing issues that get retified but should not be a continuous issues.