Who Uses This Software?

Mid-sized utility companies providing any combination of electricity, water, gas or waste services for domestic and commercial customers.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • Jendev
  • www.jendev.com/
  • Founded 1997
  • Jersey

About Jenworks

Designed by the industry for the industry. Jenworks is a specialist utility billing solution based on Microsoft technology. Ideal for small / medium sized utilities requiring a flexible solution to reduce costs and minimize the complexity of system integrations. Broad suite of functionality including combined billing of electricity, water, gas and waste comes as standard.


Jenworks Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Jenworks Reviews

Rates system

Feb 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product works well and Jenworks have worked diligently to make the product suit our needs. The system is not intuative, however, the support team are very helpful and knowledgable in assisting with any problems we may have.

Billing for Business Customers

Feb 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At Yorkshire Water we use the system to service the billing and recovery needs of our key business customers. The product has enabled us to offer a tailored and flexible approach in the ways we apply our tariffs. It also provides us with all the options our customers want in terms of offering a consolidated invoices accross a number of sites and services, whetehr that be on paper or electronically.
Enhancements to the system are always handled in an efficient and professional manner
Overall, the product has met our requirements and exceeded our expectations in providing addtional functionality that was not initailly part of our requirements

Jenworks billing system

Feb 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jersey Electricity are long standing users of the Jenworks billing software package, which continues to meet ours and our customers needs efficiently and effectively. The billing software and the service provided are both excellent and we have no issues. The billing solution is highly flexible, enabling us to address our ever changing needs as a utility and to accurately and efficiently bill our customers.