--- title: "Jenworks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jenworks Software - reviews, pricing plans, popular comparisons to other Public Works products and more." source_url: "https://www.capterra.com/p/141211/Jenworks/" page_type: "product" language: "en" --- # Jenworks Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Jenworks ## What is Jenworks? Designed by the industry for the industry. Jenworks is a specialist utility billing solution based on Microsoft technology. Ideal for small / medium sized utilities requiring a flexible solution to reduce costs and minimize the complexity of system integrations. Broad suite of functionality including combined billing of electricity, water, gas and waste comes as standard. ## What is Jenworks used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Public Works](https://www.capterra.com/public-works-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Feature, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jenworks?[Manage this product listing](https://www.g2.com/products/jenworks/claim_requests/new?auto=true) ## Jenworks Overview Updated September 2026 AI summary Jenworks offers small and midsize businesses a solution for managing utility billing processes, supporting both metered and non-metered services for electricity and water. With features such as billing and invoicing, meter data management, customer management, and payment processing—including ACH and online payments—it is available as a cloud-based or Windows deployment to suit different operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jenworks 5.0 (3) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price $0.01 Per Feature, Per Year Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (54) Value For Money 0.0 (0) Value For Money 4.5 (45) Customer Service 5.0 (3) Customer Service 4.8 (51) ## Jenworks alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (14)](https://www.capterra.com/p/32550/Banyon-Utility-Billing/reviews/) Starting price $1995.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) ## FAQs about Jenworks Overview ### What company size and specific industries is Jenworks built for? Jenworks is designed for mid-sized utility companies that provide electricity, water, gas, or waste services to domestic and commercial customers. It fits organizations operating in the utilities sector, especially those managing multiple service lines for residential and business accounts. Features and Usability ### What are the key features of Jenworks? Jenworks includes billing and invoicing, customer management, meter data management, metered billing, and non-metered billing for utility operations. It also offers rate management, ACH payment processing, online payments, payment collection, penalty and cut-off processing, and work order management for electricity and water billing workflows. Getting Started and Support ### What training and onboarding options does Jenworks offer? Jenworks provides in person training and documentation for teams getting started. In person sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and common procedures. ## Features AI summary Based on 182 Public Works reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Jenworks includes **Billing & Invoicing** and **Metered Billing**, giving teams the tools to generate accurate charges and bill customers based on measured consumption. However, it does not include **Usage Tracking/Analytics**. Instead, it offers **Meter Data Management** (**50%**), which supports the collection and organization of meter readings. Together, these features help businesses bill more accurately, maintain clearer records, and provide teams with better control over usage-based billing processes. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions For Electricity Utility billing for electricity For Water Utility billing for water Meter Data Management Store, clean, and/or analyze customer usage data collected by metering systems Jenworks 13 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - For Electricity: Utility billing for electricity - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $0.01 Per Feature,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JG Jonathan G. Executive Officer ### "Rates system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 23, 2015 The product works well and Jenworks have worked diligently to make the product suit our needs. The system is not intuative, however, the support team are very helpful and knowledgable in assisting with any problems we may have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME MARK E. BUSINESS ANALYST ### "Billing for Business Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 19, 2015 At Yorkshire Water we use the system to service the billing and recovery needs of our key business customers. The product has enabled us to offer a tailored and flexible approach in the ways we apply our tariffs. It also provides us with all the options our customers want in terms of offering a consolidated invoices accross a number of sites and services, whetehr that be on paper or electronically. Enhancements to the system are always handled in an efficient and professional manner Overall, the product has met our requirements and exceeded our expectations in providing addtional functionality that was not initailly part of our requirements Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GW Gregor W. Financial Controller ### "Jenworks billing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 18, 2015 Jersey Electricity are long standing users of the Jenworks billing software package, which continues to meet ours and our customers needs efficiently and effectively. The billing software and the service provided are both excellent and we have no issues. The billing solution is highly flexible, enabling us to address our ever changing needs as a utility and to accurately and efficiently bill our customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.