# Nutickets Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nutickets the right Ticketing solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141214/Nutickets/reviews --- Nutickets 4.5 (40) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nutickets Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews KS Katie S Events ManagerComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “I really like the customer support, it's really important for us to have real people who we can lean on for support when we need it“ February 23, 2023 LS Lucy S Event ManagerEvents Services, Self-employedUsed the software for: More than 2 years. “Changing the actual ticket layout & images is not intuitive“ May 22, 2021 CP Chris P Admin TrusteeSports, 11 - 50 employeesUsed the software for: 6-12 months. “Revenue has increased since using Nutickets which is not all down to their product but it has certainly helped!“ June 15, 2022 Ja Jonathan a DirectorEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “User interface is clear and makes the process of enquiry to sale very easy and fast.“ October 26, 2020 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kat H. Operations and Lido Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Ticketing system for our Lido " May 24, 2021 4.0 Pros I searched for a long time for a ticketing software that would work for our Lido. We needed the system to be able to accomodate season tickets, which a lot of alternatives couldnt handle. The website looks great and the content is reasonably easy to amend. The pricing was very competitive. Cons We have had a few issues since the launch of our new system, but the Nutickets team are always able to recitify them reasonably quickly. I would like to have a better editing tool on the webpage content. Its difficult to make content sit how i want it to without having some html knowledge. Alternatives considered [Ticketebo](https://www.capterra.com/p/134142/Ticketebo/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Review Source Response from Nutickets May 25, 2021 Hello Kat! Thank you for taking the time to write this review - we appreciate you giving us feedback on our product! I am happy to hear that you have been so happy with the software up to this point. As far as room for improvement - We have plans to make the page builder more user friendly and easier to edit. We'll definitely be in touch when we come to implement this to gather your feedback. DL David L. Owner Entertainment Used the software for: 2+ years ### "A no fuss solution that's easy and simple to use" May 27, 2022 5.0 It's been good, the CMS is familiar enough to systems like wordpress that it's easy enough to find your way around and if you have any questions the support team respond quickly and helpfully. Pros It gives us complete control over our ticketing and cashflow so we can be more reactive and do things on our timetable as opposed to waiting for event approval or payment from other providers Cons As I type there aren't really any cons from NuTickets with the functions that we use. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Nutickets the freedom it offers us to operate as a business Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) We've used a number of event ticketing platforms in the past and none of them do what they say they'll do in the sales pitch, they all hold your revenue until they want to release it, and they all put road blocks in that slow you down. I understand why they do these things, but being a self obsessed so and so they're not really helpful. Review Source JD Jason D. water polo manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Simple enough" April 5, 2023 3.0 We just need a simple ticket solution and this seems easy enough. Pros It's been easy to set up ticketing and for our members to make bookings in a simple way. Cons Bit complicated to use - it took a while to learn and seems like it should be a no brainer Review Source LH Laura H. Owner Music Used the software for: 2+ years ### "Nutickets review" October 26, 2020 5.0 Pros I've used Nutickets for a number of different projects over the last 4 years - from tiny gigs to 5k a night public events. It's coped with literally everything I've thrown at it, and when I've run into problems, the team have been really responsive and helped me sort it quickly. The NuEntry app is really solid. Cons It's really easy to use \*once you know where everything is\*! I do often spend quite a lot of time hunting for features that I know are there but can't remember which menu / page they can be found on. I'd like there to be the option to use different Stripe accounts for different events (rather than just one for the whole account) and I'd like there to be the option of ticket buyers to check out with Paypal (audience feedback) Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Nutickets Price, range of features on the free account but ultimately it was the support at onboarding stage that persuaded the first team I was in to use it. I've then used it for every events project since! Review Source Response from Nutickets November 20, 2020 Hi Laura, thank you for the feedback, it's important to us. We have to agree having versatile payment options is important. As such, we've added the ability to use different Stripe accounts and made Apple, Google Pay options available at checkout (Paypal in the pipeline too). We'll keep you up to date! KW Kevin W. System Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "NuTickets provides consistency and flexibility across the organisation" May 24, 2022 4.0 As a charity, we need a cost-effective feature-rich application to enable our nature reserves to generate income through chargeable events. However, the skillset of the staff is focussed on conservation and not marketing, so NuTickets provides a very flexible and robust tool to do the heavy-lifting of the sales and marketing side of that area of income generation. NuTickets seems to be able to cater for every use case we have, including multi-language support. The system is not without its faults, but the quick response to bugs and issues is excellent, with most resolved within hours and days. Pros NuTickets has the flexibility to work well for large and small organisational units alike and allows new users to quickly create rich events to attract customers without having specialist knowledge. Permissions can be granted at user type and individual user levels to enable flexible access control. The public-facing web interface is attractive and intuitive and gives our organisation a huge amount of flexibility in presenting our event offerings. Cons In-built reporting is focused on customer sales activity and there is no capability to query the database except through filtering at individual table level or through pre-defined dashboards. I am unable to run queries to compare data across multiple tables and cannot produce data status reports, only customer activity reports. Review Source MM Matthew M. Founder Events Services Used the software for: Less than 6 months ### "We are very pleased to have made the move" May 30, 2022 5.0 We needed to expand our business beyond what our previous solution was capable of. Nutickets has given us the room to grow while still being capable of dealing with tiiny shows and tiny venues. Pros Support: While the system is complex and takes quite a bit of learning, the team are very helpful and always quick to respond. Features: The system is very feature heavy. There are a few things it cant do but they are very niche. Development: In the few weeks we have been on board there have already been an impressive number of software updates. Nothing major, at least visually, but several nice little changes that have made work flow more efficient and improved box office appearance. Report system: Way, way, way better than our previous system. So many reports that can all be customised. Scheduled reports that can be automatically emailed to venues or promotors is a godsend of a feature! The Check In App: Visually very clear, very robust and so far our customers all love it. Cons It is very complex: I am getting to grips with it now but in the early days (a few weeks ago) it was very intimidating. There are a huge number of options for almost every situation and learning which ones to ignore has taken some time. To be fair I have every option available to me and a lot of them could be disabled at company level and that would certainly make things a little less scary when you start out. The page design / layout tools: These are relatively new and as such, still a little lacking. There are a few layout tools and formating features that dont exist yet. I have raised a couple of tiny issues and am reassured that they will be dealt with in the next round of upgrades. Over all I am really digging to make up Cons. I am very happy with the system over all Reason for choosing Nutickets If I am honest I chose them based on the team. I met several other company reps and the fit was never there. Nuticket just felt like a good match for us. Review Source jH julian H. Treasurer Leisure, Travel & Tourism Used the software for: 2+ years ### "Swimming Pool Ticketing system" April 10, 2023 4.0 Overall it has been a very beneficial experience and we are not looking to change to another system. Our customers have appreciated it. Pros It allows online purchasing of swimming sessions as we release sessions and allows us to know how many are sold. Customers have reacted well to it and pre-purchased tickets which speeds up the entry to sessions using the ticket scan system built in. The support we have had has been very good and proactive with one to one tutorials from \[sensitive content hidden\]. Cons It has become more complicated to setup and create repeat sessions as it has been developed and veers towards a one off concert / event ticketing system. There are somethings we have not been able to recreate from our previous offerings as it does not fit into the model Nutickets is aimed at. Review Source MC Matt C. Theatre Manager Entertainment Used the software for: 6-12 months ### "Good customer service and an ever evolving product " December 7, 2016 5.0 Nutickets were an alternative software for our theater after find out-out that our present system didn't do what we required. After a few calls and chats with the team at nutickets we were up and running. We have been with them for 6 months now and our contact at nutickets does keep us in the loop and solves problems for us. The system is being upgraded constantly and improving all the time. There are a few functions that would be awesome to have and the team is trying hard to accommodate them. Great features: seating plans are brill as well as the front end that customers see. Tickets and apps work well in practice and generally, customers find the experience online easy. Features that require work: reporting is hard, especially when we're talking about box office splits and disbursements. Also, modifying tickets templates should be an option as well as reps for allocated events and better marketing tools. Finally, functionality to add or modify a range of events in one go rather than individually... That would be awesome! All in all its a great little system that is striving to be better all the time. The staff is friendly and helpful and the system works well. If you're planning on using it for lots of events like we do, make sure that you discuss how best to do it with your rep first... It'll reduce the time for your staff. Pros \- It is robust enough for the general public to use with ease. - It is fit for purpose and offers a cool customer experience. - Some features like the app and scanner are excellent - customer service is good and their staff want to help Cons \- The software lacks a controllable reporting feature. Most theaters do box office splits and disbursements and so there should be a way of inputting this and downloading reports to this effect. - The marketing features would be better if they were integrative with other products such as post planner. - A little more admin control over the system would be good, it is sometimes a little restrictive and prescriptive Review Source Response from Nutickets December 9, 2016 Thank you for your review Matt! We can only get better and feedback like yours is highly appreciated. We look forward to continue working and growing with you. Gareth K. Manager Used the software for: 1-2 years ### "Nutickets is very easy and efficient, for both the supplier and the consumer. " February 27, 2018 5.0 Pros I find Nutickets to be an excellent and user-friendly platform for event ticket suppliers and buyers. Cons There is a booking fee that could alter a buyers opinion. There are also sometimes email issues restricting the sending/receiving of tickets. Review Source Response from Nutickets March 6, 2018 Hi Gareth, Thanks so much for your excellent, 5\* review, your feedback is a great motivator for us to keep pushing the boundaries with our event tech! We're sorry to hear that you had some issues. Please message our customer support team and we'll show you how to hide the booking fee from your buyers and we'll also investigate the other issue you outlined. Kind Regards, The Nutickets Team VR Verified Reviewer CEO Events Services Used the software for: Less than 6 months ### "Versatile and customized to your needs" October 26, 2020 5.0 Pros Nutickets does phenomenal job of creating a solution that can be custom tailored to your specific solutions. Cons There isn't much to not like about the Nutickets platform, other than it isn't implemented everywhere else! Review Source AS Amelia S. Project Coordinator Events Services Used the software for: 6-12 months ### "User friendly software for ticketing and cashless" March 28, 2023 5.0 Pros The team at NuTickets are always happy to offer support on using their system and listening to feedback. Cons The reports can sometimes take a few attempts to get the data you are looking for but the team are happy to help when I can't find what I am looking for Review Source JA Jonathan A. Director Entertainment Used the software for: 1-2 years ### "Event ticketing" October 26, 2020 4.0 Great customer service and a good product. Pros Easy to use and setup. User interface is clear and makes the process of enquiry to sale very easy and fast. Cons Running reports is not clear enough. Review Source EK Emilia K. Founder Management Consulting Used the software for: ### "International seminars + Nutickets" October 25, 2016 5.0 I was using Nuticket´s platforms for a few of my training events and was amazed by the features they have implemented. They made it easy for me to reach the correct attendees and to have a pain free and successful event. Great customer service and support. Will definitely use them again1 Review Source Response from Nutickets October 26, 2016 We look forward to working with you again in the future! VG Vicente G. Sales Manager Entertainment Used the software for: I used a free trial ### "Good ticketing" January 24, 2019 4.0 Pros The best thing I like is the ease with which you can manage the system and the quality it has. Cons Perhaps the least is that the presentation is in pounds and is not focused your advertising for any country Review Source CP Chris P. Admin Trustee Sports Used the software for: 6-12 months ### "We needed this!" June 15, 2022 5.0 As a first users of a product like this we were nervous. We did experience a difficulty with sales (not Nutickets fault) which meant that we had to issue a largish amount of refunds. It was handled by their automated system which was a huge relief when it happened and saved face with our customers. Pros This was the first venture into using technology to assist in our service, mainly because we could not not get an internet connection at our premises. We got great assistance from Nutickets when setting up the product once we got the internet connection which has worked well for us. Once set up any support requirement has not been huge but its good to know its there when needed. Revenue has increased since using Nutickets which is not all down to their product but it has certainly helped! Cons Nutickets looks as first very complicated! But once details of the set up have been discussed and agreed it just works, which is what we wanted. Have we pushed a few wrong buttons? Of course! But with the support it has never been a major issue. I am sure Nutickets will operate far more complicated business than ours and I also think that some of the bells and whistles we don't use, but what we do works well and we are happy with it. Review Source KM Karen M. Managing Director Retail Used the software for: 1-2 years ### "Ticketing for Seasonal event" October 27, 2021 5.0 Nutickets is a fantastic system for managing events. Due to Covid19 we had to quickly move online with a ticketing system and Elliot from Nutickets was incredibly helpful in getting us up and running quickly. We found the system to be rich in functionality, easy to use for both administrators and customers booking tickets, very cost effective, reliable and customisable. I would highly recommend Nutickets to anyone looking to run online ticketing for events. Pros Ease of use of the system, superb customer service, ability to customise your event. Cons Took a while to figure out how to set up the event exactly how I wanted. Customers couldn't edit their booking - meant more admin work for me. Review Source BM Ben M. Managing Director Entertainment Used the software for: 2+ years ### "It gets on and does what it should, leaving me free to concentrate on everything else. " August 13, 2018 5.0 Running events for two different companies keeps me busy enough. The last thing I need are problems. Nutickets provides a ticketing solution that runs in the background without me having to even think about it. It has never let me down and is adaptable to meet the needs I have - I tell it what I need ad not the other way round! When I have queries regarding the service and want it to do something different then a quick phonecall puts me in touch with a real person, and things are sorted within a very short timescale. My customers regularly mention how easy it is to use, and I can get on with the million other things I need to do - safe in the knowledge that ticketing is never going to be an issue. Pros It's relatively simple to set up, and once everything's in place then adding new events, customers, or products is a breeze. It takes all of the hassle out of our ticketing, and works 100% of the time. Cons I've had no problems at all in 3 years of use. Review Source Response from Nutickets August 22, 2018 Hi Ben, Thanks so much for kind feedback, we're thrilled to hear everything has worked so well for you over the last few years - will be passed on to the team. As always, you know where we are if you need us. - Adam KS Katie S. Events Manager Computer Software Used the software for: 1-2 years ### "Great features and good customer support" February 23, 2023 5.0 I really like the customer support, it's really important for us to have real people who we can lean on for support when we need it Pros The think I like most is the ability to customise and brand the platform. We like to integrate it with our own website which has been straightforward and a smooth process for the customer. Cons Some settings aren't particularly intuitive to find within the platform Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Lack of customer support with Eventbrite Review Source MC Mourits C. Partner Financial Services Used the software for: 1-2 years ### "The perfeckt match to partner with" October 26, 2020 5.0 We are very proud to be part of Nuticket here in the Faroe Islands. We use the system for Festivals, concerts, tickets for sports events, registration for evening classes, webinars and we are working to get Nuticket into tourism in the Faroe Islands which looks very promising. Nuticket has given us a much better overview of what is happening and who has bought the various tickets. We love it and our customers love it! It just makes everyday life easier when everyone is happy. Pros We were looking for a product for one of our customers who holds a big festival every year. We saw Nuticket's system and chose to book a flight for the next festival where Nuticket would be implemented. We were in no doubt after this visit. Smart, fast and very efficient. After this, we have opened our eyes and see how many possibilities there are within the Nuticket system. Cons When it comes to disadvantages, there have been some pieces we wished were better or different, but Nuticket has been very flexible in programming what we have asked for and at a reasonable price. So it would be very wrong of me to talk about disadvantages. Review Source KH Karen H. Volunteer Leisure, Travel & Tourism Used the software for: 1-2 years ### "Lightened the load at the Lido" June 14, 2022 5.0 We set up Nutickets at the beginning of Covid when the outdoor pool could open in 2021, but we wanted to get online bookings to reduce queuing, and to collect customer data for COVID tracking. A few teething problems mainly operator error, but it was well received by customers. It provided far more data than we ever had previously. It has flexibility, but there is always room for more but difficult in our environment of multiple sessions with multiple ticket options. As a Community Charity Outdoor Lido we have managed to work around restrictions in functionality. Pros Customer support \[SENSITIVE CONTENT\] has been brilliant. Clear UI. Adaptable. Meets our multi purpose needs Cons Would really love to have a user handbook or resource. Reason for choosing Nutickets Customer interaction Review Source JS Jennifer S. Sales & Logistics Executive Events Services Used the software for: 1-2 years ### "Pulse" May 26, 2022 4.0 Excellent support form \[SENSITIVE CONTENT\] and team. Its been a good experience and feel that feedback is listened to and looked at to improve the software. Pros It mainly looks good, its fairly easy to use once you get used to the back office system, it is constantly being updated. Cons It can be a little complicated to find some functions. Some things take a while to do eg tickets must be deleted one by one which is time consuming when a lot of dates scheduled, should be able to multi select what you want to delete and delete all at once. The calander view is dated - should be abelt to have a drop down calander to select your month and should not have to be a full page calander. When in demo mode the system should not recognise test sales as sales. Review Source AS Andy S. Events manager Used the software for: 6-12 months ### "Walking Home For Christmas" December 14, 2016 4.0 We used NUtickets to expand our Christmas appeal Walking Home For Christmas and add additional functionality to the campaign while reducing internal admin. The platform has helped us create a broader framework to engage participants and the team at NUtickets are quick to respond and work with a 'can do' attitude. Pros Simple white label platform which was customizable for our campaign. The other ticketing providers were too inflexible for what we wanted to do. And we weren't inundated with rogue advertising for other events/products. Cheaper than competitors. Cons Not the most stylish out there but growing quickly and constantly evolving to improve the product and taking on feedback from us the customer to do so. Review Source Response from Nutickets April 24, 2017 Dear Andy, Thank you for the great feedback. It's fantastic that we could contribute to the success of Walking Home For Christmas. We look forward to supporting you with your future events. Best regards, Nutickets Team EM Ellie M. Events Manager Events Services Used the software for: 2+ years ### "Events Collective Review" May 13, 2022 4.0 \[SENSITIVE CONTENT\] are both extremely helpful and a pleasure to deal with. They have sorted out multiple issues we've experienced efficiently in a prompt manner. Pros Easy to use, staff are extremely helpful and answer any queries quickly and efficiently. Cons We noticed last year that some functions i.e guest checkout led to more difficulties such as customers not being able to find their tickets. Although this was not necessarily Nu Tickets fault, it did lead to further issues due to people using an old email address. Review Source MD Mo D. Owner Events Services Used the software for: 1-2 years ### "Outstanding Team" February 16, 2017 4.0 Nutickets have been a massive help to starting my brand.Rep & his team do really bend over backward to help and progress your event. I'm not going to milk it tho there is some little ideas I've sprung that are in the road map to coming on the platform which I fully understand. Rome wasn't built in a day. Can't recommend these guys enough. Pros Easy to use, simple to get around. Cons Email restrictions when doing an event promotion No nu ticket app for the back office side Review Source Response from Nutickets April 24, 2017 Dear Mo, Many thanks for the great review. We're pleased we could assist you setting your events up and starting your brand. Thanks for sharing your suggestions, they will help us grow and develop. We look forward to helping you with many more events in the future! Best regards, Nutickets Team JM Jordan M. Director Events Services Used the software for: 1-2 years ### "Nutickets are excellent" December 19, 2020 5.0 Pros It's very easy to use. And the customer service is brilliant Cons . Review Source Similar Products Featured