--- title: "Optix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Optix Software - reviews, pricing plans, popular comparisons to other Space Management products and more." source_url: "https://www.capterra.com/p/141220/ShareDesk-Optix/" page_type: "product" language: "en" --- # Optix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Optix ## What is Optix? Optix is reimagining coworking space management with intuitive and easy-to-use software that is tailored to the needs of today’s growing coworking landscape. Whether you're just starting out or scaling to multiple locations, Optix helps you automate daily operations, engage your community, and focus on growing your business. Our platform offers powerful features like booking systems, invoicing, as well as our recently launched Automations, which allows you to optimize efficiency with minimal effort. Optix integrates seamlessly with existing tools to ensure your space operates smoothly, while our white-labelled apps create a personalized experience for your members. Join our global community of coworking spaces that trust Optix to power their success. ## What is Optix used for? [Space Management](https://www.capterra.com/space-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/)[Meeting Room Booking System](https://www.capterra.com/meeting-room-booking-system-software/) Top alternative Featured Overall rating Based on 65 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $197 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Optix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.optixapp.com/&name=Optix) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optix 4.8 (65) VS. [4.7 (232)](https://www.capterra.com/p/203753/Clearooms/reviews/) Starting Price $197 Other, Per Month Starting Price $10 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (65) Ease Of Use 4.8 (232) Value For Money 4.5 (62) Value For Money 4.7 (169) Customer Service 4.9 (64) Customer Service 4.7 (184) ## Optix alternatives [4.7 (78)](https://www.capterra.com/p/239741/Tactic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (29)](https://www.capterra.com/p/229863/Kadence/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (59)](https://www.capterra.com/p/117248/OfficeSpace-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [AllBooked by Skedda](https://www.capterra.com/p/10027256/AllBooked/) [4.8 (78)](https://www.capterra.com/p/10027256/AllBooked/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027256/AllBooked/) [View all alternatives](https://www.capterra.com/p/141220/ShareDesk-Optix/alternatives/) ## FAQs about Optix Overview ### What problems does Optix solve? Optix solves fragmented coworking operations by combining room booking, member billing, communications, access integrations, and scheduling in one customizable system. It reduces manual invoicing, payment chasing, training friction, and tool sprawl. Coworking operators, community managers, and admin teams benefit most from smoother onboarding, faster issue resolution, and easier day-to-day space management. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Optix? Optix is most used by owners, CEOs, and directors overseeing coworking or flexible spaces, along with community and operations managers handling day-to-day member experiences. These teams use it to manage bookings, memberships, communications, events, and facility operations while giving leadership visibility into occupancy, service quality, and business performance. Answer based on 61 reviews Overview ### What company size and industries is Optix built for? Optix is built for coworking and flex space owners and operators, with 98% of reviewers from small businesses and 2% from midsize companies. It is used most in Real Estate at 19%, followed by Hospitality at 16% and Commercial Real Estate at 11%, especially for space management. Answer based on 61 reviews Features and Usability ### What are the key features of Optix? Optix includes core coworking management features like desk and meeting room booking, calendar management, member management, and billing and invoicing. Differentiating features include a branded mobile app, floor plans and maps, occupancy and usage analytics, and third-party integrations for access control, payments, and connected workflows. Answer based on 38 reviews Pricing ### How much does it cost and what fees or limitations are included? Optix starts at $197/month for the Essentials plan, which includes 50 active users, room and desk bookings, resource management, billing and payments, reporting, integrations, and the marketplace. The $299/month Pro plan adds 100 active users, white-glove onboarding, push notifications, and API access and webhooks. A free trial is available. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Optix integrate with? Optix integrates with Kisi, Stripe, and SALTO KS for access control and payments, plus business tools including QuickBooks, Xero, Slack, HubSpot CRM, and Mailchimp. It connects to 16 third-party platforms overall, with additional options such as Zapier, Docusign, Eventbrite, and FreshBooks listed in its catalog. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Optix offer? Optix provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Optix offer, and how do users rate the experience? Optix offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, helpful, and easy to reach, with clear tutorials, same-day replies, and practical fixes. A few mention onboarding hiccups or occasional product bumps, but most say issues are resolved quickly. Answer based on 38 reviews Ease of use ### How easy is Optix to use for coworking space management? Optix keeps daily coworking operations easy to manage with a clear interface for bookings, members, invoicing, and schedules. Many operators and front-desk teams find onboarding and training straightforward, while some admins mention scattered settings, mobile dashboard limits, and a few backend tasks that take extra effort. Answer based on 29 reviews ## Features AI summary Based on 714 Space Management reviews Capterra data shows that buyers of space management software rank the following features as their top priorities: - **Space Reservation** (**57%** of reviewers rated this feature as critical) - **Real-Time Data** (**42%**) - **Calendar Management** (**48%**) Optix supports all three of the features reviewers rate most highly: **Space Reservation**, **Real-Time Data**, and **Calendar Management**. Together, these capabilities help businesses manage bookings more efficiently, stay current on space availability and usage, and coordinate schedules with fewer conflicts, allowing teams to make better use of shared spaces and plan day-to-day operations with more confidence. Space Reservation 4.6 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Manage the reservation of workspaces Real-Time Data 4.5 (10) 110.00% of 10 reviewers that rated this feature as important or highly important Receive data and information in real time Room Booking 4.9 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held User Management 4.7 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Facility Scheduling 4.6 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Calendar Management 4.7 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Optix 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Desk Availability Schedule: A calendar or map that shows occupied and available desks - Desk Booking: Allows users to select and reserve desks for a specified period of time - Desk Reservation: Reserve a desk space that is available - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Floor Plans & Maps: Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour - For Offices: Designed to be used in offices - Hot Desking: Multiple employees utilizing a singular physical workstation at varying intervals - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Space Management: Manage occupancy and space utilization in facilities and buildings - Space Reservation: Manage the reservation of workspaces - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.5 (65) 4.5 Based on 65 reviews ## Pricing Value for money 4.5 (62) Free Trial [View pricing plan details](https://www.capterra.com/p/141220/ShareDesk-Optix/pricing/) Essentials $197.00 Other,Per Month It includes: - 50 active users - Automations: 100 Actions - 1 location - Unlimited leads and contacts - Analytics and reporting - All Optix apps and integrations - 1:1 white-glove onboarding Pro $299.00 Other,Per Month It includes: - 100 active users - Automations: 200 Actions - 1 location - All features included in the Essentials plan - White-labeled Mobile App - Multi-location management - Developer platform + APIs - Visitor Management Grow $498.00 Other,Per Month It includes: - 250 active users - Automations: 500 Actions - 1 location - All Pro Features - White-labeled Mobile App - Multi-location management - Developer platform + APIs - Visitor Management Scale Custom It includes: - Unlimited Active Users - Automations: 1000+ Actions - 1 location - All Grow Features - White-labeled Mobile App - Multi-location management - Developer platform + APIs - Visitor Management Value for money 4.5 (62) 4.5 Based on 62 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (64) 4.9 Based on 64 reviews ## User reviews Overall rating 4.8 Based on 65 reviews Filter by rating 5(54) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Andrea A. H. Executive Director Non-Profit Organization Management ### "Exceptional Coworking Operations Platform with White-Glove Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 31, 2026 We have been using Optixapp for nearly three years to support the operations of our 52-key coworking facility in New York City, and it has become an essential part of how we run the business day to day. From facility access and room and desk bookings to member communications, operational tracking, and integrations, Optix gives us the centralized tools we need to manage a large and active membership community efficiently. We evaluated similar providers, but Optix continues to stand out for its combination of value, white-glove support, and a platform built for the realities of coworking operations. The people behind the product are also a major differentiator. Their development team, customer-success managers, and support staff are exceptionally responsive, and customer service has been superb throughout our partnership. Our success managers have helped expand our knowledge of software best practices, shared practical recommendations, and kept us informed about the development timeline for new tools and features. There are a few enhancements we would welcome—particularly more robust promotions functionality and improved printing integrations—but these are minor opportunities compared with the breadth of what Optix already delivers. Pros Optixapp offers excellent value by bringing facility access, security, room and desk booking, operational tracking, integrations, and member communications into one cohesive platform. It is intuitive to use, supports the needs of a large membership base, and helps our team operate efficiently. Most importantly, the customer service is outstanding: the development team and success managers are responsive, knowledgeable, proactive, and committed to helping us get the most out of the software. Cons We would like to see more flexible promotions tools, including stronger options for discounts, incentives, and campaign-based offers, as well as improved printing integrations for tracking and billing printing usage. These are relatively minor enhancements, and they do not outweigh the platform’s overall functionality, value, support, and ability to manage nearly every core aspect of a successful coworking operation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Karla M. Community Associate Facilities Services ### "Transformed our operations." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 31, 2026 We've been using Optix for the past 4 years, since our opening, to manage a 10,000 sq. ft. hybrid workspace a good amount of active members. Overall, it’s stripped away hours of weekly administrative manual work, though a few minor functional gaps can definitely be better! We love the fat that we get to meet with the team and ask questions that change throughout the years. The digital key integration with Kisi is fantastic, I just tap my phone near the reader at the front door or meeting room to unlock it, meaning our guests never have to worry about forgetting a physical keycard, we can even open doors for them from miles apart. Booking a conference room and instantly syncing the invitation to our Google Calendars takes under three steps. We also appreciate the member directory, perfect to build community. Pros Whenever our team hit a technical snag or needed help setting up a complex custom workflow (like integrating access control or custom billing tiers), the support team responded remarkably fast. Instead of sending canned troubleshooting articles, they provided direct, actionable answers that minimized downtime for our operations. The recurring monthly meetings added immense value. Having a regular platform to review our space’s platform usage data, learn about upcoming feature updates, and share feedback on product improvement made us feel like true partners rather than just another subscription account. Their team actively listened to our specific operational challenges and helped us brainstorm creative ways to structure our plan configurations inside the app. Cons The admin web dashboard can sometimes feel cluttered and non-intuitive when managing day-to-day settings. Finding basic controls, like modifying a member's specific permissions, setting up custom pricing tiers, or tweaking recurring booking rules, often requires clicking through multiple sub-menus rather than being accessible from the main dashboard. The web experience is definitely different from mobile, so we do find ourselves doing a lot for the members. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ Thomas J. Director Facilities Services ### "Easy to setup, use, manage and integrate." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 10, 2026 Very good indeed. We went through 3 before them and were very happy indeed. The App is great and if you need it there is also an unbranded version. The Desk Booking is very clear and easy. Pros Easy to use, setup and manage. I would highly recommend it. Optix has been great for both Members and Admin. Very good Value for Money Cons You can manage everything but as there are paid automations as an option they keep some of what would really help you to this so you have to pay more. e.g finding users that don't need to be active members. This could be better. Switched from [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) much easier to use and cost was less. also the support team whilst abroad didn't cost you the earth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nicole H. Head of CSM and Business Operations Health, Wellness and Fitness ### "Outstanding Product, Even Better Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2026 I've had the opportunity to work extensively with Optix over the past few years, and it's been an outstanding experience from both a product and partnership perspective. The platform is intuitive, reliable, and continuously evolving. It covers everything we need to manage our coworking space while remaining flexible enough to adapt as our business grows. The user experience is excellent for both our team and our members, making day-to-day operations significantly more efficient. What truly sets Optix apart, however, is the team behind the product. Their support is exceptional; responsive, knowledgeable, and genuinely invested in helping customers succeed. They don't just solve issues; they actively seek feedback, listen to their users, and consistently translate that feedback into meaningful product improvements. It's clear that customer input plays a real role in shaping the platform's roadmap. It's rare to find a software company that combines a great product with such a collaborative and customer-centric approach. If you're looking for a coworking management platform backed by a team that truly cares about its customers and continuously improves the product, I can highly recommend Optix. Pros Intuitive and easy-to-use platform for both staff and members. Comprehensive feature set that supports day-to-day coworking operations. Reliable and continuously improving product. Outstanding customer support: responsive, knowledgeable, and proactive. The team genuinely listens to customer feedback and regularly incorporates it into product updates. Strong partnership approach that makes you feel heard and valued as a customer. Cons Like any feature-rich platform, there is a learning curve when first setting it up and exploring all available functionality. While the product evolves quickly, some feature requests naturally take time to make it onto the roadmap. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rechung R. CEO Commercial Real Estate ### "Best Overall Co-working Platfrom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Solid, I have recommended it to colleges who also enjoy using the platform. It I was to do it again I would use Optix. Pros We've worked with a half dozen co-working platforms over the years. Many are not good, some are okay. Optix is the first platform I felt confident it. It works. The ability to customize the app and make it feel seamless for our members is a huge benefit. Cons The reporting functionality could be better. The dashboard is helpful but isn't completely accurate, it give more "ballpark" numbers which is helpful. It would be nice to have the same customization with the reporting as the rest of the platform. Pricing for people who you want to remain in the eco system but aren't active is high. Switched from [Proximity](https://www.capterra.com/p/10030203/Proximity/) Proximity stopped improving their product so we started looking for something contemporary. Alternatives considered [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) Reasons for choosing Optix Customization and mobile experience looked better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NJ Nicholas J. CEO Mental Health Care ### "Great Software. Great Company." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 Running a shared workspace is a strange hybrid of hospitality, logistics, and air-traffic control. You need software that can keep everything moving without becoming the thing that slows you down. That’s exactly what we’ve found with Optix. The system itself strikes a rare balance: it’s powerful enough to handle the complexity of managing bookings, members, and operations, yet intuitive enough that it doesn’t require a manual the size of a phone book to operate. Once it’s integrated into your workflow, it quickly becomes an essential part of the operation. But what has impressed me just as much as the platform itself is the support team. \[sensitive content hidden\] have been outstanding. Both responsive, thoughtful, and genuinely committed to helping us get the most out of the system. Every time we’ve needed assistance, they’ve been quick to jump in and help resolve things efficiently and as fast as possible. While the software itself may be essential, the human element is what makes all the difference. Optix delivers both. Pros Ease of use, practicality, excellent customer service. Custom white-labelled mobile application is a huge part of this software's appeal both to us and to our customers. Cons Some helpful features are still under development. Document signing and customization features would be amazing. Add in a more robust CRM, marketing and lead tracking functionalities, and this software would do it all! Switched from [Cobot](https://www.capterra.com/p/197477/Cobot/) I was sold Office RnD by an overzealous sales person who promised me that Office RnD could do things that it could not, so I was forced to abandon the platform for one that worked with my business model: Optix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nellisia S. Receptionsist Real Estate ### "Leveling Up Collab With Optix" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 16, 2026 Optix has significantly improved how we manage our shared workspace. The platform makes it easy for members to book desks and meeting rooms, stay informed about upcoming events, and communicate. Pros Optix has been a helpful tool for organizing COLLAB. It makes booking spaces simple, keeps communication centralized, and gives members quick access to important updates and events. Cons My main con is not being able to speak to a live person when needed. However, \[sensitive content hidden\] has been the best in helping me virtually! He's very responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Karen C. Owner Health, Wellness and Fitness ### "Optix Helps me Run My Coworking Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2025 Overall this software has been wonderful for both myself as the admin and my space members who use the app on a daily basis. Onboarding was fast and easy and overall the learning curve to setup and get started was pretty short. I find the support team to be really helpful both in the library of help, and direct feedback from the team. I find it's a software I can grow with both in scale for my business and with new functionality. Pros Value for the money, functionality to automate membership and invoicing for users. Ease of use for both admins and members/users. Great support and continued development keeping pace with my business. Cons Wish there were more embedded in the web widget functionality and better free automation functionality. Switched from [Coworks](https://www.capterra.com/p/201270/Coworks/) Optix offered more functionality for the same price with more features aligned to my needs. Alternatives considered [Coworks](https://www.capterra.com/p/201270/Coworks/) Reasons for choosing Optix better overall value than the competition Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Robert M. Director of Strategic Initiatives Commercial Real Estate ### "Optix, a company that actually listens" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 Overall, an overly positive experience. From the moment you onboard, to scaling your space and operating it, Optix is there every step of the way. With new features being added regularly, we're seeing external subscriptions being cut in favor of using Optix built in features, as they're delivering better alternatives than some of the industry standards. We only look forward to continuing with Optix in the future. Pros Easy to use dashboard experience, with every mainstream integration that you'll ever need to operate any space. All aspects of the dashboard has as much depth that you'll need that any other CRM and management dashboard simply cannot compare when it comes to being in all-in-one solution, every point of operation is married perfectly. The team at Optix are also very open minded, taking every inquiry, every question with delivering an answer to the best of their abilities. My company in the past has gave a couple of suggestions, and we were proud and even surprised that a tech company in this day and age still listens to customers and adding features that we request to make everyone's lives easier in this industry. Cons One of the very few things that can be said that isn't the best is the white label app's customization. Don't get me wrong, it is at the end of the day a very wonderful app that is intuitive and easy to use. We would like to see more customization so that we could make certain amenities or features of our space a little more focused, and when it comes to branding, certain colors unfortunately do not work. Also, as a lover and adamant user of dark mode on almost all apps/websites i regularly use, I'm sure some of our members would like to see something similar, but otherwise not much to dislike about! Switched from [Loyal Zoo](https://www.capterra.com/p/143016/Loyal-Zoo/) Unified experience that we were seeking to stop wasting our time manually booking resources, managing customers, and using a plethora of tech stacks to make the customer experience better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2025 Thank you so much for this review, Robert! We are so grateful to partner with you and your team, and for all the feedback you have shared over the years! We take all clients' feedback to heart, and we are so glad you have found improvements and new features in Optix that support your goals. We are also so excited to see your organization continue to grow, and to be supporting you on this journey! Thank you again, Robert for taking the time to share your thoughts and support here! RT Ryan T. Co-Founder Real Estate ### "Optix was right for us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2025 Our overall experience with Optix has been incredibly positive. The effectiveness of platform and the customer experience working with the Optix team has been great. Pros We were able to configure the platform to not only meed our needs, but also in a way that allowed for us to plan for the future. Our members have experienced very little user experience issues and the mix of tools to simplify and streamline our processes has been very helpful. The app and backend web portal combined have allowed for us to accomplish almost every single objective needed to serve our member/user base. Cons Would love to be able to have invoices due and payable the date of the actual use of a resource as opposed to when the resource is booked. Would help cut down on refunds, etc., when a user is unable to come in and needs to cancel without a reschedule date readily available. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reasons for choosing Optix Had the most of the core essential features compared to others looked at Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nicole H. Owner Real Estate ### "Top Notch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2025 Overall, we have been thrilled with Optix. From onboarding, to app set up, to day to day use, integrations and more. The team and software are top notch. Pros The onboarding team and overall service team are amazing. Any time we had a question, they responded quickly and were beyond helpful. Optix is constantly building on their product and adding new features which are perfect for growing and scaling our business. The app was incredibly user friendly for our members and we had no complaints. I also love the office hours they host and informative blog posts they put out about the industry in general. I always learn so much from those! Cons Mostly nothing - except for random things that pertained to our business specifically. On top of coworking, we also offer wellness services and bookings, so working through the logistics of managing both offerings in the same app had some roadblocks, but the team was amazing with helping us brainstorm and troubleshoot to get it to work as best as possible for our very specific needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Hi Nicole, thank you so much for taking the time to share your feedback and experience here! It has been so great to see you develop your offering for your community over the last 2 years – it's a special business! Thank you for your partnership and this thoughtful review. 🙏 LH Lisa H. Community Manager Executive Office ### "Optix for the WIN" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 1, 2025 Good so far. Looking forward to new features. Pros User-friendly and great information shared on best practices, and how to set up different functions. Cons Would love to be able to send email newsletters to members that contain active links, images, etc. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It was not my decision but the business owners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2025 Thank you so much for taking the time to share your feedback here, Lisa! We're so glad you've been learning more best practices from our different resources and event, too. There's always so much to learn and lots of new features on the way! Thank you again for the feedback and for continued partnership. We're excited to see you continue growing with Optix! JS Jesse S. Manager Real Estate ### "OptixApp Week 1 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2025 It has been great so far, between the first call to actually signing up the whole team has been super responsive and helpful! Pros The Depth and Responsiveness of team for any kind of questions/ support Cons The price but thats also my least favorite part of everything haha Switched from [Cobot](https://www.capterra.com/p/197477/Cobot/) They Suck Alternatives considered [Coworks](https://www.capterra.com/p/201270/Coworks/) Reasons for choosing Optix Alot of reasons, mainly knowledge of Rebecca on initial call compared to others Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thanks for your review, Jesse! It's been wonderful to work with you and we're happy to hear that you've been having a good experience so far. CS Christopher S. Marketing Leader Hospitality ### "Best Dev and Support Team in the Game, Even Better Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 I have had an overwhelmingly positive experience with Optix. For a small team managing three locations with over 400 active members (and countless drop-in users), I truly don't know how we'd do it without such an impressive platform. If you are a coworking space operator, you know that our needs are varied, can change on a dime, and surprises can pop up 24/7. Having a platform that lets you scale your business and provide a seamless guest experience is invaluable. Pros \-Responsive and helpful support team. I have seen features I recommend be added to the platform, and the support team has been amazing at asking clarifying questions. You can tell they genuinely care about the quality of their product. -Great integration with external platforms (CRM, Google Workspace, Zapier, etc). -Ease of use on both the admin and client side. -Customizable user information panel. -Broad range of automation options. I'm still learning to maximize their utility and we've had over \*4000\* actions that would have been manual (sending invoice requests, follow-up messages, changing user types based on behaviour, sending tips and instructions for bookings). -Huge variety of options to fit your space's needs. We can sell products, drop-in services, monthly plans, host events, all through one platform that links easily with our website and external booking services. -It just WORKS. Often when I've wanted to do something and couldn't, asking support to help me out either revealed it was a skill/knowledge-issue on my part, or they worked to incorporate my feedback. -This platform is easy to use, and has been easy for new staff to understand. We use it every day for so many functions — booking, member relations, events, community posts, on-demand booking, even setting up a self-serve shop in our space for members to grab what they need and pay through the app. -I've been surprised by the ease of implementation for new ideas. Often, there is a feature I wasn't using just waiting in Optix. Cons The team is constantly updating and improving the service, which means there can sometimes be temporary hiccups either on my side (learning curve) or on their side. However, the support staff is INCREDIBLY responsive, and will always suggest temporary fixes, collect feedback, and work with their dev team to iron out any bugs (or, in some cases, even change the functionality!). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2025 Hi Chris, thank you so much for sharing such detailed and thoughtful feedback here! We are so appreciative of you taking the time to share your experience using Optix and leveraging it to streamline and automate more of your work. It is so exciting for us to see you maximizing so much of the product for your operations and member experience. To hear that Automations is hard at work for your business, too, is incredible and very inspiring to us! Thank you for your continued partnership, your willingness to share feedback and ideas, and for helping to continue elevate the Optix platform, Chris. AA Alejandro A. Webmaster Real Estate ### "this is the title" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 overall experience: i love you, thank for existing Pros Easy to use, awesome interface and user experience Cons too minimal but i guess that's why you have the WLA option Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Caleb V. Club Manager Facilities Services ### "Game Changer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2024 Transitioning from a member management software that was not specific to coworking to Optix has been amazing. It feels purpose-built and they take any feedback / suggestions and run with them. Pros Their onboarding and support teams are top notch! Cons Navigation to various settings are scattered and not super intuitive. Lack of printing integrations. Switched from [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) Cost, Integration options, not a local company. Alternatives considered [Yardi Kube](https://www.capterra.com/p/248632/Yardi-Kube/) Reasons for choosing Optix More features and local company. Support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2024 Thank you so much for taking the time to share your feedback here, Caleb! Communities like yours are what keep us so focused on and committed to our mission. We're grateful to partner with you and excited to continue growing together. KO Kate O. Manager Information Technology and Services ### "Good but needs a few kinks worked out " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 16, 2024 I would recommend to people but would warn about invoicing quirks and reporting abilities. Pros The booking system and live notifications App Cons The invoicing system, although accurate can be difficult to navigate, syncing ws XERO was good Switched from [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) Bookings deleted themselves, didn't trust the invoicing was accurate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2024 Thank you for taking the time to share your feedback about your experience with Optix, Kate! I have made sure to share this note with our team for review. If you're open to sharing more details about the invoicing feature and reporting abilities you'd like to see improved in the future, we'd love to hear more! Please feel free to reach out via the support channel or email support@optixapp.com. DS Deena S. CEO Hospitality ### "Stellar Customer Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2024 Pros The customer service at Optic is phenomenal. My questions and concerns were always addressed immediately and they were very patient during the on boarding process. Cons As a start up, the cost was a bit high. Our members also avoided using the app. Reasons for choosing Optix We chose Optix because it integrated with our keyless entry seamlessly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 21, 2024 Hi Deena, thank you so much for taking the time to share your positive experience with Optix! We really enjoyed working with you and learning more about your mission. Thank you for partnering with us while your coworking space was live! We are wishing you lots of success on your next endeavour and in your community efforts! YK Yuvraj K. Office and Leasing Co-ordinator Commercial Real Estate ### "Amazing Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2024 Pros I like the invoice management, Calendar management and few other features. Cons I think data import and export is the feature I hardly use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2024 Thank you, Yuvraj, for your positive review! We're thrilled to hear that you find our invoice and calendar management options helpful. If you have any specific feedback or ideas on how we could potentially improve our data export options further, please don't hesitate to reach out. We always appreciate your feedback, and we're happy to support you wherever we can in the meantime! SD Shannon D. Marketing and Operations Assistant Real Estate ### "Optix is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2024 Pros The customer support is unparalleled. There's so many ways to customize the platform & make it work for your business model -- the support team is also always there to suggest best practices/configurations! Cons I wish the app was a little more customizable, but the layout is overall clean & straightforward! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2024 Thank you, Shannon, for your kind words about your experience with Optix so far and for your feedback! We are delighted to hear that you find our support helpful. We also want to express how fortunate we feel to have this partnership and are looking forward to enhancing your experience further down the road. If you have any specific feedback or requests regarding areas you'd like more customization in, please don't hesitate to reach out! GS Guy S. Operations and Facilities Manager Market Research ### "Altogether I'm a very satified ex customer of Optix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 29, 2023 Pros Very intuitive, easy to use and freindly Cons The cellular App does nor give to good support for amnins Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2023 Hi Guy, thank you so much for taking the time to leave us this positive review and share your feedback! We are so grateful for your partnership over the years, and are excited to welcome you back to Optix when your business returns to coworking. We are wishing you all the best on your current endeavours! LL Lawson L. Owner Entertainment ### "Great Way to Manage Bookings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 28, 2023 Pros I've loved the simplicity of it and also that they are able to throw our brand all over it. Every person that sees us is blown away that we have our "own app". I haven't been able to involve the desktop version as much but the app has been great. Cons I wish it was a little more customizeable but even the things I've wished it had I was able to get around with other features. So overall very happy with it all! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2023 Thank you for your positive review, Lawson! We're thrilled to hear that you appreciate showcasing your brand through the app and that you're enjoying Optix so far. Your feedback is greatly valued, and we look forward to both continuing and enhancing your experience! ZD Zachary Devon Y. COO Real Estate ### "Optix Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2023 Pros It centralizes everything that we need for sales and operations into one tool. The single tool is adaptable and is easily modified for your own company's customization. Cons There are not enough POS partnerships other than Stripe and they could use some more third party parters for solutions like Box.com and other business tools. Reasons for choosing Optix Pricing and the flexibility of the UI to integrate with my company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank you, Zachary, for your positive review! We really appreciate it and are happy to hear that the platform has been able to adapt to fit your business model. We value your partnership and feedback on how we can continue to improve the platform! SD Shannon D. Childcare Team Lead and Engagement Manager Hospitality ### "A must in your work day!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2023 Simple, smooth and easy. Allows me to keep in contact with my members as well as my team! Pros I love that I can edit and make changes to our schedule as needed. If I, or another team member, make a mistake, it is easily resolved. I love that it is very easy to navigate and easy to explain to others when training. I also really like that the support team are quick to respond to any questions that I have and ask if they can use any recommendations for future use! Cons There is nothing that I haven't liked so far. I have found it simple and easy to use. Any questions I had on things that I couldn't seem to find were answered and are being used in future Optix updates which is great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank you for your positive review, Shannon! We are so happy to hear that there is nothing that you haven't liked so far and are excited to continue to deliver new and exciting features for you and your team to leverage. We value your partnership! NW Nanette W. Concierge Manager Hospitality ### "Optix is Awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2023 Detailed and Highly User Friendly. The integrations with other platforms help tremendously with the daily workflow. & Again, the Team is so helpful and great at responding. Pros The user friendliness and adaptability. The Optix team is amazing about implementing requests and providing helpful tips/tricks. Cons Some Bugs are difficult to catch/fix and it is hard to explain the need for certain functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank you for your positive review, Nanette! We are so happy to hear that you're enjoying the platform and working with our team. We appreciate your partnership and feedback on how we can continue to improve the Optix platform! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Clearooms vs Optix](https://www.capterra.com/compare/141220-203753/ShareDesk-Optix-vs-Clearooms)