Who Uses This Software?

Optix is a workplace management application designed for coworking spaces, serviced offices and other shared office facilities.


Average Ratings

20 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShareDesk
  • www.optixapp.com/
  • Founded 2011
  • Canada

About Optix

Optix is a mobile-first platform that makes managing shared spaces smart and intuitive. All the tools you need to run a modern and connected workplace.


Optix Features

  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management

Optix Reviews Recently Reviewed!


Capterra loader

Optix is an incredible program that has been a life-saver for our space! 5/5 would recommend.

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use for our members to book rooms and handling their own billing is unlike any other program we've seen. The cherry on top is the AMAZING support from the Optix customer service team. All of their responses have been timely, effective, fun, and supportive. Shout out to representatives who are our team's personal heroes.

Cons: While minor and infrequent, we have had a few "bumps in the road" while onboarding and learning the program. For example, our assigned onboarding specialist was not helpful during onboarding and didn't give us clear direction or insight on what to expect, so we were left to figure things out on our own. But as soon as we were switched to our main customer service reps, all issues were solved. Also, the Teams function is very helpful, but it's been the only function that wasn't implemented smoothly. We've had unpredicted issues arise that we have to handle after they happened, which has led to some not-so-fun conversations with our members.

Optix Usage

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's quite straight forward to use. As an admin, I can easily explain how to use the app with my clients (even non-techy ones).

Cons: Although easy to use, I would have wished that there are more flexibility to the controls and what the app can monitor more.

Overall: It definitely has made our room booking process smooth and easy. What I like most is the helpfulness of the customer service. They have always helped me each time I am stuck with something.

Capterra loader

Optix has been the perfect fit to grow alongside our business

Jun 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Optix is really easy to use and it's been awesome for us to watch new features roll out as the platform grows. The support team has been amazing in helping us find solutions for our own weird use cases.

Cons: The fact that it's mobile-only is somewhat inconvenient for our members who are stuck to their laptop all day.

Overall: On the management side, Optix has made managing our members, plans and conference rooms super easy and mostly hands-off. For our users, doing things like booking conference rooms or reviewing their invoices take "two clicks" and are really intuitive.

Amazing. The app is straightforward and easy to use for both admin and users.

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks professional but is easy to navigate. Not to mention, anytime you have a question, customer support team is quick to reply and always solves your problems!

Cons: Everything is great, honestly. Anytime I have a suggestion of what could make the app even better, I reach out to support and they have already thought of it and are working on the update!

Great Value!

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Administering membership and billing is simple and intuitive. The support team is responsive and capable. System improvement is great- consistently getting better and better!

Cons: There are some minor workarounds necessary to make it work for our atmosphere, but the support team is eager to help us find a way!

Capterra loader

Extremely easy to use for our members, easy to manage for our staff

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Development team always open to new points of view and work on always making the end user experience for both members and staff better

Cons: Limited payment integration, a little more flexibility with spacetype naming, wish they had a stand alone room occupancy application for on the spot bookings and checkins

Overall: It is running our business and we are expanding quickly and into multiple real estate markets while taking advantage of this

Easy to use, a huge timesaver, and excellent and responsive customer service.

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Optix customer service is fantastic. They walked us through start to finish how to use the software, are always available in minutes to respond to tech support requests, and to help customize the user experience of the app they built for us.

Cons: Not much. It would be fantastic if Optix were to include building access credentials. Even so, it's integration with Kisi solves that problem.

I love using Optix!

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The user friendly app and the amazing tech support.

Cons: The things that used to be cons for me have been added to the app throughout their development. At this moment there isn't anything extra I need from the software that they haven't already added.

Overall: It's been amazing helping our Guests book space, adjust meeting times and having the ability to message all of them at once about important updates in our community.

Great product that is simple to use

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity to use for both the customer and the manager makes managing our coworking space much easier.

Cons: The restriction to a mobile app. Whilst everyone (mostly) does have a mobile, there are those that still would just like a web portal to be able to book through.

Overall: Optix means we are able to focus on making our customers happy rather than managing bookings or invoicing.

Wonderfully simpel workspace tool

Apr 30, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy on boarding and administration of bookings and invoicing that makes it very easy to handle payments.

Cons: Would like integration with our accounting software and the possibility for users to export invoices for book keeping simple and easy.

Overall: Very good. Nice tool and outstanding customer service!

Capterra loader

Awesome Support & Cool Features

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy how much is tied up into one. It's great to be able to condense operations such as conference room booking and invoicing on one software.

Cons: I was expecting there to be some more detailed features that could help us with projecting sales, workspace availability - similar to how a hotel tracks room availability. Could be an extremely good tool for the future.

Overall: Starthub's overall experience with Optix has been pretty great. We receive excellent support services and no question is too small. We still have room to customize our plans and use only the features we need, so it's been a great experience getting as much as we can onto the app and sharing with our members in the most user-friendly way.

Very simple interface

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the simplicity of the interface for the key functions such as checking in members, creating plans, booking rooms and generating custom invoices.

Cons: Overall everything is great. We only run into problems ( questions and uncertainties, really.) when we start to get into the nitty gritty of things that aren't really the primary use or functions.

Overall: Overall the experience has been great. The Customer service team is SUPER kind, patient and helpful. And the company overall is very receptive to thoughts, suggestions and feedback to help them improve the product.

Review

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots to like, design simplicity and beauty come first, functionality and ease of use second although there could be more added to functionality. Love the progression towards integrations with other companies / through Zapier.

Cons: No integrated Point of Sale. Missing a few key features that would enable us to do much more.

Overall: Overall great experience, only significant downside i've expereienced is a sales rep who I found to be almost enough for us to not sign up, but since signing up all other support reps have been fantastic.

Great choice for our new space

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We researched at least ten potential solutions - Optix stood out from the rest. We love the fact that everything is app-based and intuitive for our members.

Cons: Very little. There were one or two features (such as weekly vs. monthly billing) that we would have liked, but they are minimal and the Optix team is working hard to add requested features.

Overall: It was easy to set up - support is AMAZING. What we thought would be difficult one-off configuration problems were easily overcome by the Optix team. Beyond expectations!

Capterra loader

From first contact to app launching, everything was super easy with friendly and professional team

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about Optix is modern design and ease of use. It's a powerful tool that simplifies the use of my space, both for administrator and users. And more, it makes me look great.

Cons: What I'm waiting for today is the translation of the interface. I use it from France and a French version would be appreciated here.

Capterra loader

Easy transition from existing coworking software

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value - great price points for plans.

UX - user friendly back + front end.

Cons: No printer integration - however development is underway.

Overall: Handles membership management without a lot of staff time.

Great customer support.

Transition from current software is seamless.

Overall satisfaction is high.

Awesome app for running a professional workspace

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and a lot of nice features. Interface looks good and is very intuitive.

Cons: A couple of features would be nice to have, but have spoken to customer support about this.

Overall: Very positive from the initial contact to the integration of a full functioning system.

Optix review

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has completely streamlined coworking space bookings and allowed us to be hands off

Cons: The software is In-app only which can be a restriction for some

Overall: Allowing people to book desks and meeting rooms of their own accord without asking has reduced workload

Optix Review

Jun 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: More sleek and modern than previous CRM system

Cons: Certain features aren't available yet/ not customisable.

Overall: The overall platform is fairly easy to use. There have been some teething issues with onboarding but that's expected.

Excellent Coworking Space Management System

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - very user friendly and intuitive design

- loads and works fast

- simple

- has most core / necessary features

Cons: - a few features are still in development / not present

Overall: very positive