ShareDesk

Optix

5 / 5 4 reviews

Who Uses This Software?

Optix is a workplace management application designed for coworking spaces, serviced offices and other shared office facilities.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShareDesk
  • www.sharedesk.net
  • Founded 2011
  • Canada

About Optix

Optix is a mobile-first platform that makes managing shared spaces smart and intuitive. All the tools you need to run a modern and connected workplace.


Optix Features

  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management

Optix Reviews Recently Reviewed!


Capterra-loader

Optix is an incredible program that has been a life-saver for our space! 5/5 would recommend.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use for our members to book rooms and handling their own billing is unlike any other program we've seen. The cherry on top is the AMAZING support from the Optix customer service team. All of their responses have been timely, effective, fun, and supportive. Shout out to representatives who are our team's personal heroes.

Cons: While minor and infrequent, we have had a few "bumps in the road" while onboarding and learning the program. For example, our assigned onboarding specialist was not helpful during onboarding and didn't give us clear direction or insight on what to expect, so we were left to figure things out on our own. But as soon as we were switched to our main customer service reps, all issues were solved. Also, the Teams function is very helpful, but it's been the only function that wasn't implemented smoothly. We've had unpredicted issues arise that we have to handle after they happened, which has led to some not-so-fun conversations with our members.

Easy to use, a huge timesaver, and excellent and responsive customer service.

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Optix customer service is fantastic. They walked us through start to finish how to use the software, are always available in minutes to respond to tech support requests, and to help customize the user experience of the app they built for us.

Cons: Not much. It would be fantastic if Optix were to include building access credentials. Even so, it's integration with Kisi solves that problem.

Capterra-loader

From first contact to app launching, everything was super easy with friendly and professional team

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Optix is modern design and ease of use. It's a powerful tool that simplifies the use of my space, both for administrator and users. And more, it makes me look great.

Cons: What I'm waiting for today is the translation of the interface. I use it from France and a French version would be appreciated here.

Capterra-loader

Extremely easy to use for our members, easy to manage for our staff

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Development team always open to new points of view and work on always making the end user experience for both members and staff better

Cons: Limited payment integration, a little more flexibility with spacetype naming, wish they had a stand alone room occupancy application for on the spot bookings and checkins

Overall: It is running our business and we are expanding quickly and into multiple real estate markets while taking advantage of this