# Optix Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Optix Software - reviews, pricing plans, popular comparisons to other Space Management products and more. Source: https://www.capterra.com/p/141220/ShareDesk-Optix --- # Optix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Optix ## What is Optix? Optix is reimagining coworking space management with intuitive and easy-to-use software that is tailored to the needs of today’s growing coworking landscape. Whether you're just starting out or scaling to multiple locations, Optix helps you automate daily operations, engage your community, and focus on growing your business. Our platform offers powerful features like booking systems, invoicing, as well as our recently launched Automations, which allows you to optimize efficiency with minimal effort. Optix integrates seamlessly with existing tools to ensure your space operates smoothly, while our white-labelled apps create a personalized experience for your members. Join our global community of coworking spaces that trust Optix to power their success. ## What is Optix used for? [Space Management](https://www.capterra.com/space-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/)[Meeting Room Booking System](https://www.capterra.com/meeting-room-booking-system-software/) Top alternative Featured Overall rating Based on 60 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $197 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Optix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.optixapp.com/&name=Optix) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optix 4.8 (60) VS. [4.4 (65)](https://www.capterra.com/p/232490/EMS-Scheduling-Software/reviews/) Starting Price $197 Other, Per Month Starting Price $9000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (60) Ease Of Use 4.0 (65) Value For Money 4.5 (57) Value For Money 4.0 (51) Customer Service 4.9 (59) Customer Service 3.7 (54) ## Optix alternatives [4.8 (83)](https://www.capterra.com/p/230069/yoffix/reviews/) Starting price $1.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (55)](https://www.capterra.com/p/117248/OfficeSpace-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Clearooms](https://www.capterra.com/p/203753/Clearooms/) [4.7 (218)](https://www.capterra.com/p/203753/Clearooms/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203753/Clearooms/) [AllBooked by Skedda](https://www.capterra.com/p/10027256/AllBooked/) [4.8 (70)](https://www.capterra.com/p/10027256/AllBooked/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027256/AllBooked/) [View all alternatives](https://www.capterra.com/p/141220/ShareDesk-Optix/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar Management 4.7 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Facility Scheduling 4.6 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Space Reservation 4.5 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Manage the reservation of workspaces Access Controls/Permissions 4.6 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Room Booking 4.8 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Data Import/Export 4.5 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Import and export data to and from software applications Optix 46 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Designed to serve commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications A calendar or map that shows occupied and available desks Reserve a desk space that is available Assemble applications and processes by dragging over and arranging pre-built components Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Manage and track high-value assets including office equipment, furniture & more Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour Designed to be used in offices Multiple employees utilizing a singular physical workstation at varying intervals Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Access the system via a mobile application Manage and support multiple locations Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Receive data and information in real time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects A calendar that shows when rooms are occupied and available Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Manage occupancy and space utilization in facilities and buildings Manage the reservation of workspaces Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.5 (60) 4.5 Based on 60 reviews ## Pricing Value for money 4.5 (57) Free Trial [View pricing plan details](https://www.capterra.com/p/141220/ShareDesk-Optix/pricing/) Essentials $197.00 Other,Per Month It includes: - 50 active users - 1 location - Unlimited leads and contacts - Analytics and reporting - All Optix apps and integrations - 1:1 white-glove onboarding Pro $299.00 Other,Per Month It includes: - 100 active users - 1 location - All features included in the Essentials plan - White-labeled Mobile App - Multi-location management - Developer platform + APIs Grow $498.00 Other,Per Month Value for money 4.5 (57) 4.5 Based on 57 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (59) 4.9 Based on 59 reviews ## User reviews Overall rating 4.8 Based on 60 reviews Filter by rating 5(50) 4(9) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent NJ Nicholas J. CEO Mental Health Care ### "Great Software. Great Company." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 Running a shared workspace is a strange hybrid of hospitality, logistics, and air-traffic control. You need software that can keep everything moving without becoming the thing that slows you down. That’s exactly what we’ve found with Optix. The system itself strikes a rare balance: it’s powerful enough to handle the complexity of managing bookings, members, and operations, yet intuitive enough that it doesn’t require a manual the size of a phone book to operate. Once it’s integrated into your workflow, it quickly becomes an essential part of the operation. But what has impressed me just as much as the platform itself is the support team. \[sensitive content hidden\] have been outstanding. Both responsive, thoughtful, and genuinely committed to helping us get the most out of the system. Every time we’ve needed assistance, they’ve been quick to jump in and help resolve things efficiently and as fast as possible. While the software itself may be essential, the human element is what makes all the difference. Optix delivers both. Pros Ease of use, practicality, excellent customer service. Custom white-labelled mobile application is a huge part of this software's appeal both to us and to our customers. Cons Some helpful features are still under development. Document signing and customization features would be amazing. Add in a more robust CRM, marketing and lead tracking functionalities, and this software would do it all! Switched from [Cobot](https://www.capterra.com/p/197477/Cobot/) I was sold Office RnD by an overzealous sales person who promised me that Office RnD could do things that it could not, so I was forced to abandon the platform for one that worked with my business model: Optix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nellisia S. Receptionsist Real Estate ### "Leveling Up Collab With Optix" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 16, 2026 Optix has significantly improved how we manage our shared workspace. The platform makes it easy for members to book desks and meeting rooms, stay informed about upcoming events, and communicate. Pros Optix has been a helpful tool for organizing COLLAB. It makes booking spaces simple, keeps communication centralized, and gives members quick access to important updates and events. Cons My main con is not being able to speak to a live person when needed. However, \[sensitive content hidden\] has been the best in helping me virtually! He's very responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Karen C. Owner Health, Wellness and Fitness ### "Optix Helps me Run My Coworking Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2025 Overall this software has been wonderful for both myself as the admin and my space members who use the app on a daily basis. Onboarding was fast and easy and overall the learning curve to setup and get started was pretty short. I find the support team to be really helpful both in the library of help, and direct feedback from the team. I find it's a software I can grow with both in scale for my business and with new functionality. Pros Value for the money, functionality to automate membership and invoicing for users. Ease of use for both admins and members/users. Great support and continued development keeping pace with my business. Cons Wish there were more embedded in the web widget functionality and better free automation functionality. Switched from [Coworks](https://www.capterra.com/p/201270/Coworks/) Optix offered more functionality for the same price with more features aligned to my needs. Alternatives considered [Coworks](https://www.capterra.com/p/201270/Coworks/) Reasons for choosing Optix better overall value than the competition Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Robert M. Director of Strategic Initiatives Commercial Real Estate ### "Optix, a company that actually listens" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 Overall, an overly positive experience. From the moment you onboard, to scaling your space and operating it, Optix is there every step of the way. With new features being added regularly, we're seeing external subscriptions being cut in favor of using Optix built in features, as they're delivering better alternatives than some of the industry standards. We only look forward to continuing with Optix in the future. Pros Easy to use dashboard experience, with every mainstream integration that you'll ever need to operate any space. All aspects of the dashboard has as much depth that you'll need that any other CRM and management dashboard simply cannot compare when it comes to being in all-in-one solution, every point of operation is married perfectly. The team at Optix are also very open minded, taking every inquiry, every question with delivering an answer to the best of their abilities. My company in the past has gave a couple of suggestions, and we were proud and even surprised that a tech company in this day and age still listens to customers and adding features that we request to make everyone's lives easier in this industry. Cons One of the very few things that can be said that isn't the best is the white label app's customization. Don't get me wrong, it is at the end of the day a very wonderful app that is intuitive and easy to use. We would like to see more customization so that we could make certain amenities or features of our space a little more focused, and when it comes to branding, certain colors unfortunately do not work. Also, as a lover and adamant user of dark mode on almost all apps/websites i regularly use, I'm sure some of our members would like to see something similar, but otherwise not much to dislike about! Switched from [Loyal Zoo](https://www.capterra.com/p/143016/Loyal-Zoo/) Unified experience that we were seeking to stop wasting our time manually booking resources, managing customers, and using a plethora of tech stacks to make the customer experience better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2025 Thank you so much for this review, Robert! We are so grateful to partner with you and your team, and for all the feedback you have shared over the years! We take all clients' feedback to heart, and we are so glad you have found improvements and new features in Optix that support your goals. We are also so excited to see your organization continue to grow, and to be supporting you on this journey! Thank you again, Robert for taking the time to share your thoughts and support here! RT Ryan T. Co-Founder Real Estate ### "Optix was right for us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2025 Our overall experience with Optix has been incredibly positive. The effectiveness of platform and the customer experience working with the Optix team has been great. Pros We were able to configure the platform to not only meed our needs, but also in a way that allowed for us to plan for the future. Our members have experienced very little user experience issues and the mix of tools to simplify and streamline our processes has been very helpful. The app and backend web portal combined have allowed for us to accomplish almost every single objective needed to serve our member/user base. Cons Would love to be able to have invoices due and payable the date of the actual use of a resource as opposed to when the resource is booked. Would help cut down on refunds, etc., when a user is unable to come in and needs to cancel without a reschedule date readily available. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reasons for choosing Optix Had the most of the core essential features compared to others looked at Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nicole H. Owner Real Estate ### "Top Notch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2025 Overall, we have been thrilled with Optix. From onboarding, to app set up, to day to day use, integrations and more. The team and software are top notch. Pros The onboarding team and overall service team are amazing. Any time we had a question, they responded quickly and were beyond helpful. Optix is constantly building on their product and adding new features which are perfect for growing and scaling our business. The app was incredibly user friendly for our members and we had no complaints. I also love the office hours they host and informative blog posts they put out about the industry in general. I always learn so much from those! Cons Mostly nothing - except for random things that pertained to our business specifically. On top of coworking, we also offer wellness services and bookings, so working through the logistics of managing both offerings in the same app had some roadblocks, but the team was amazing with helping us brainstorm and troubleshoot to get it to work as best as possible for our very specific needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Hi Nicole, thank you so much for taking the time to share your feedback and experience here! It has been so great to see you develop your offering for your community over the last 2 years – it's a special business! Thank you for your partnership and this thoughtful review. 🙏 LH Lisa H. Community Manager Executive Office ### "Optix for the WIN" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 1, 2025 Good so far. Looking forward to new features. Pros User-friendly and great information shared on best practices, and how to set up different functions. Cons Would love to be able to send email newsletters to members that contain active links, images, etc. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It was not my decision but the business owners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 6, 2025 Thank you so much for taking the time to share your feedback here, Lisa! We're so glad you've been learning more best practices from our different resources and event, too. There's always so much to learn and lots of new features on the way! Thank you again for the feedback and for continued partnership. We're excited to see you continue growing with Optix! JS Jesse S. Manager Real Estate ### "OptixApp Week 1 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2025 It has been great so far, between the first call to actually signing up the whole team has been super responsive and helpful! Pros The Depth and Responsiveness of team for any kind of questions/ support Cons The price but thats also my least favorite part of everything haha Switched from [Cobot](https://www.capterra.com/p/197477/Cobot/) They Suck Alternatives considered [Coworks](https://www.capterra.com/p/201270/Coworks/) Reasons for choosing Optix Alot of reasons, mainly knowledge of Rebecca on initial call compared to others Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thanks for your review, Jesse! It's been wonderful to work with you and we're happy to hear that you've been having a good experience so far. CS Christopher S. Marketing Leader Hospitality ### "Best Dev and Support Team in the Game, Even Better Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 I have had an overwhelmingly positive experience with Optix. For a small team managing three locations with over 400 active members (and countless drop-in users), I truly don't know how we'd do it without such an impressive platform. If you are a coworking space operator, you know that our needs are varied, can change on a dime, and surprises can pop up 24/7. Having a platform that lets you scale your business and provide a seamless guest experience is invaluable. Pros \-Responsive and helpful support team. I have seen features I recommend be added to the platform, and the support team has been amazing at asking clarifying questions. You can tell they genuinely care about the quality of their product. -Great integration with external platforms (CRM, Google Workspace, Zapier, etc). -Ease of use on both the admin and client side. -Customizable user information panel. -Broad range of automation options. I'm still learning to maximize their utility and we've had over \*4000\* actions that would have been manual (sending invoice requests, follow-up messages, changing user types based on behaviour, sending tips and instructions for bookings). -Huge variety of options to fit your space's needs. We can sell products, drop-in services, monthly plans, host events, all through one platform that links easily with our website and external booking services. -It just WORKS. Often when I've wanted to do something and couldn't, asking support to help me out either revealed it was a skill/knowledge-issue on my part, or they worked to incorporate my feedback. -This platform is easy to use, and has been easy for new staff to understand. We use it every day for so many functions — booking, member relations, events, community posts, on-demand booking, even setting up a self-serve shop in our space for members to grab what they need and pay through the app. -I've been surprised by the ease of implementation for new ideas. Often, there is a feature I wasn't using just waiting in Optix. Cons The team is constantly updating and improving the service, which means there can sometimes be temporary hiccups either on my side (learning curve) or on their side. However, the support staff is INCREDIBLY responsive, and will always suggest temporary fixes, collect feedback, and work with their dev team to iron out any bugs (or, in some cases, even change the functionality!). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2025 Hi Chris, thank you so much for sharing such detailed and thoughtful feedback here! We are so appreciative of you taking the time to share your experience using Optix and leveraging it to streamline and automate more of your work. It is so exciting for us to see you maximizing so much of the product for your operations and member experience. To hear that Automations is hard at work for your business, too, is incredible and very inspiring to us! Thank you for your continued partnership, your willingness to share feedback and ideas, and for helping to continue elevate the Optix platform, Chris. AA Alejandro A. Webmaster Real Estate ### "this is the title" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 overall experience: i love you, thank for existing Pros Easy to use, awesome interface and user experience Cons too minimal but i guess that's why you have the WLA option Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Caleb V. Club Manager Facilities Services ### "Game Changer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2024 Transitioning from a member management software that was not specific to coworking to Optix has been amazing. It feels purpose-built and they take any feedback / suggestions and run with them. Pros Their onboarding and support teams are top notch! Cons Navigation to various settings are scattered and not super intuitive. Lack of printing integrations. Switched from [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) Cost, Integration options, not a local company. Alternatives considered [Yardi Kube](https://www.capterra.com/p/248632/Yardi-Kube/) Reasons for choosing Optix More features and local company. Support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2024 Thank you so much for taking the time to share your feedback here, Caleb! Communities like yours are what keep us so focused on and committed to our mission. We're grateful to partner with you and excited to continue growing together. KO Kate O. Manager Information Technology and Services ### "Good but needs a few kinks worked out " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 16, 2024 I would recommend to people but would warn about invoicing quirks and reporting abilities. Pros The booking system and live notifications App Cons The invoicing system, although accurate can be difficult to navigate, syncing ws XERO was good Switched from [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) Bookings deleted themselves, didn't trust the invoicing was accurate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 2, 2024 Thank you for taking the time to share your feedback about your experience with Optix, Kate! I have made sure to share this note with our team for review. If you're open to sharing more details about the invoicing feature and reporting abilities you'd like to see improved in the future, we'd love to hear more! Please feel free to reach out via the support channel or email support@optixapp.com. DS Deena S. CEO Hospitality ### "Stellar Customer Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2024 Pros The customer service at Optic is phenomenal. My questions and concerns were always addressed immediately and they were very patient during the on boarding process. Cons As a start up, the cost was a bit high. Our members also avoided using the app. Reasons for choosing Optix We chose Optix because it integrated with our keyless entry seamlessly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 21, 2024 Hi Deena, thank you so much for taking the time to share your positive experience with Optix! We really enjoyed working with you and learning more about your mission. Thank you for partnering with us while your coworking space was live! We are wishing you lots of success on your next endeavour and in your community efforts! YK Yuvraj K. Office and Leasing Co-ordinator Commercial Real Estate ### "Amazing Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2024 Pros I like the invoice management, Calendar management and few other features. Cons I think data import and export is the feature I hardly use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2024 Thank you, Yuvraj, for your positive review! We're thrilled to hear that you find our invoice and calendar management options helpful. If you have any specific feedback or ideas on how we could potentially improve our data export options further, please don't hesitate to reach out. We always appreciate your feedback, and we're happy to support you wherever we can in the meantime! SD Shannon D. Marketing and Operations Assistant Real Estate ### "Optix is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2024 Pros The customer support is unparalleled. There's so many ways to customize the platform & make it work for your business model -- the support team is also always there to suggest best practices/configurations! Cons I wish the app was a little more customizable, but the layout is overall clean & straightforward! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2024 Thank you, Shannon, for your kind words about your experience with Optix so far and for your feedback! We are delighted to hear that you find our support helpful. We also want to express how fortunate we feel to have this partnership and are looking forward to enhancing your experience further down the road. If you have any specific feedback or requests regarding areas you'd like more customization in, please don't hesitate to reach out! GS Guy S. Operations and Facilities Manager Market Research ### "Altogether I'm a very satified ex customer of Optix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 29, 2023 Pros Very intuitive, easy to use and freindly Cons The cellular App does nor give to good support for amnins Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2023 Hi Guy, thank you so much for taking the time to leave us this positive review and share your feedback! We are so grateful for your partnership over the years, and are excited to welcome you back to Optix when your business returns to coworking. We are wishing you all the best on your current endeavours! LL Lawson L. Owner Entertainment ### "Great Way to Manage Bookings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 28, 2023 Pros I've loved the simplicity of it and also that they are able to throw our brand all over it. Every person that sees us is blown away that we have our "own app". I haven't been able to involve the desktop version as much but the app has been great. Cons I wish it was a little more customizeable but even the things I've wished it had I was able to get around with other features. So overall very happy with it all! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2023 Thank you for your positive review, Lawson! We're thrilled to hear that you appreciate showcasing your brand through the app and that you're enjoying Optix so far. Your feedback is greatly valued, and we look forward to both continuing and enhancing your experience! ZD Zachary Devon Y. COO Real Estate ### "Optix Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2023 Pros It centralizes everything that we need for sales and operations into one tool. The single tool is adaptable and is easily modified for your own company's customization. Cons There are not enough POS partnerships other than Stripe and they could use some more third party parters for solutions like Box.com and other business tools. Reasons for choosing Optix Pricing and the flexibility of the UI to integrate with my company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank you, Zachary, for your positive review! We really appreciate it and are happy to hear that the platform has been able to adapt to fit your business model. We value your partnership and feedback on how we can continue to improve the platform! SD Shannon D. Childcare Team Lead and Engagement Manager Hospitality ### "A must in your work day!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2023 Simple, smooth and easy. Allows me to keep in contact with my members as well as my team! Pros I love that I can edit and make changes to our schedule as needed. If I, or another team member, make a mistake, it is easily resolved. I love that it is very easy to navigate and easy to explain to others when training. I also really like that the support team are quick to respond to any questions that I have and ask if they can use any recommendations for future use! Cons There is nothing that I haven't liked so far. I have found it simple and easy to use. Any questions I had on things that I couldn't seem to find were answered and are being used in future Optix updates which is great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank you for your positive review, Shannon! We are so happy to hear that there is nothing that you haven't liked so far and are excited to continue to deliver new and exciting features for you and your team to leverage. We value your partnership! NW Nanette W. Concierge Manager Hospitality ### "Optix is Awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2023 Detailed and Highly User Friendly. The integrations with other platforms help tremendously with the daily workflow. & Again, the Team is so helpful and great at responding. Pros The user friendliness and adaptability. The Optix team is amazing about implementing requests and providing helpful tips/tricks. Cons Some Bugs are difficult to catch/fix and it is hard to explain the need for certain functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank you for your positive review, Nanette! We are so happy to hear that you're enjoying the platform and working with our team. We appreciate your partnership and feedback on how we can continue to improve the Optix platform! NS Nia S. Operations Manager Music ### "Thanks You Optix " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Overall, I love Optix. I appreciate having a dedicated specialist available to assist with any questions about the software. I am also grateful for the seamless integration of Optics into our daily operations. Pros I appreciate that Optix provides a centralized platform for billing and communication between clients, promoting a seamless experience. Cons I wish there was a way to allow us the option of carrying over hours or tokens for our clients. We wanted to change our business model, but the fact that ours does not allow rollover made it impossible to do so. We are OK with sticking to the current model, but if that feature does become available, it would be cool to see how it impacts our business. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reasons for choosing Optix Slack is more of a tool to be used in conjunction with instead of a one stop shop for everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thank YOU, Nia, for your review! We really appreciate it and are happy to hear we're powering a seamless experience for your clients. We value your partnership and feedback on how we can continue to improve the platform to better align with your business! MV Michele V. Founder Business Supplies and Equipment ### "I am sure its great for the right use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 24, 2023 The staff were great and support team always ready to help! The on-boarding process was smooth and I could see myself using the app if I had a straight up coworking space Pros Visually more minimal made it easier to read and use. I think the location based check in process is genius for coworking spaces. Cons It simply was not quite what I needed for my business. We are partly a coworking space but our primary service is a daycare so ultimately we need an app made for a daycare, we were not utilize any of the great coworking options through Optix Switched from [Enrollsy](https://www.capterra.com/p/183078/Enrollsy/) There were too many glitches and this process was smoother and better looking interface. Reasons for choosing Optix I thought I could adapt it to my needs as a daycare and I liked the interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2023 Thanks for your review, Michelle! We're sorry that we weren't able to continue to work with you and your team but understand that you need to continue to evolve as your business evolves. Best of luck with building out the daycare! DR Diane R. Director of Operations Commercial Real Estate ### "Have used Optix for 7 years for a reason!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 3, 2023 Using Optix has made our daily managing of members and bookings a breeze! It's nice to have things work smoothly, with very few hiccups. We've been with Optix for 7 years, considered switching to another software for a month, and then came right back to Optix! Pros As an administrator, the interface is really beautiful, user-friendly, and intuitive to maneuver! We used the admin dashboard daily to keep an eye on room bookings, member check-ins, invoicing, and making announcements to members (via the app and and easy checkbox to also send via email). The billing/invoice view is also very easy to filter and you can see instantly on a page view (or set notifications to email you) as to whether credit card payments were successful or declined. It's also very important for us to require a payment method be kept on file, and having that feature as one that can be toggled on during our onboarding of new members is critical to our operations. There is also a widget for your website, that can allow room booking directly connected to the software. There are really so many features, that I'm sure I'm forgetting to mention a few simple but useful options. Cons I do wish the Admin Dashboard was more responsive in design to being viewed from a mobile phone. Currently, it is only viewable from a desktop/laptop view. Switched from [Cobot](https://www.capterra.com/p/197477/Cobot/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 13, 2023 Thank you for your review, Diane, and for being a loyal customer for the last seven years. We are so happy to hear that your team and your members love using Optix. We appreciate your partnership and feedback on how we can continue to improve the Optix platform! KL Karene L. Senior Membership & Co-working Executive Hospitality ### "Helpfulness of the Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2023 Pros The articles written (step by step instructions) are easy to follow. Support Team is also very efficient and able to solve the issues at hand swiftly. I had a good experience with Kelly who had helped me with transferring of the calendar ownership and other matters at hand. Cons Suggestion for owners of the app to have the administrative access to choose specific users to use a specific resource under "Configure". To have a list of the tenants names and then select individuals who get access to book the resource without having to provide plans / allowance since my company has their own billing plans and does not follow the ones provided by Optix. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 4, 2023 Thanks for your review, Karene! We are happy to hear you're having a positive experience working with our team and are always here to support :) AC Armand C. Community Manager Real Estate ### "Greater Nexus Loves Optix!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 13, 2023 We have been able to book hundred of events and meetings with the ease of use of the scheduling feature. Our members love the autonomy of being able to book on their own accord. Introducing local businesses to state of the art technology via both out space as well as the app has been a huge problem that we are solving. Pros Some of Optix's most impactful features are the invoicing & billing features. The calendar/scheduling feature, and the data /visual analytics. All of these features have help streamline our processes and makes things easier for our members. Cons Making adjustments to invoices (like changing the date or location) would be an upgraded feature that could be beneficial. The optix to kisi integration has occasionally given issues but nothing that was unmanageable or couldn't be troubleshooted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2023 Thank you for your review, Armand! Optix loves Greater Nexus as well :) We are so happy to hear that your team and your members love using Optix. We appreciate your partnership and feedback on how we can continue to improve the Optix platform! 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