# Page 2 | Optix Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 2 - Capterra's in-depth exploration of Optix Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Optix Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/141220/ShareDesk-Optix

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Page 2 - Optix Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Optix

## User reviews

JE

Jessica E.

Coworking Manager

Non-Profit Organization Management

### "Helpful but costly and could use some added features "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

September 8, 2023

Overall it took me a couple of months to really get comfortable with. It was a bit hard to understand the bookings and invoices but it was very helpful to have the support and chat when needed. I would say that compared to other management programs, it is the more expensive one out there. I have contemplated switching to something more cost-friendly as we are a non-profit and this is one of the most expensive costs for us.

Pros

Customer service and the help chat are great when using Optix. They are quick to reply when you have questions or need help. I like the analytics as well as the calendar that shows you your bookings.

Cons

As I like having a calendar that shows the bookings for drop-in users or meeting room bookings, it would be nice to have a visual that displays the hotdesk members, dedicated desk members, and office bookings. It would be nice to see who is in what office and dedicated desk and it was customizable to each space. As of right now, I have to keep a separate Excel page for this so that when someone covers me, they know what is going on. A tab for the waitlist would also be great! I have to keep a separate excel sheet for this to. For an application that is fairly costly, it would be great to have these resources to organize our spaces.

Reasons for choosing Optix

A coworking space in the town next over was using Optix so we went with this management system. There has been contemplation of switching from Optix to another management system due to high monthly costs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 14, 2023

Thank you for taking the time to share your review and feedback with us, Jessica! We're honoured to have you as a valued member of our community, and it's always our pleasure to support you and your team. We're grateful for your feedback on how we can further enhance your experience and are committed to continuing to improve our platform!

MB

Meghann B.

Operations Manager

Information Technology and Services

### "Optix is 99% there"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 30, 2023

We are able to seamlessly invoice and track our tenants usage as well as look ahead at room availability. We love that these things are captured within on system!

Pros

We use Optix for booking rooms, invoicing and the integrations for other platforms. All of these features are fairly seamless once you get them set up to exactly what you need.

Cons

Making changes to criteria or existing meetings gets challenging as you cannot move the rooms. So the limitations create some frustration.

Reasons for choosing Optix

Integration availabilty.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 14, 2023

Thank you for your review, Meghann! We are so happy to hear that your experience with Optix has been positive. We also appreciate your feedback and are committed to continuing to improve our platform!

DS

Dustin S.

Manager

Hospitality

### "There is NO competition."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 24, 2023

'Turn it up to 11'.

Pros

Its impossible to say what I like most about Optix. If I had to pick one thing: its the manner in which the Optix team approaches problems. They understand what good problem solving looks like and they know good Design by heart. There is no competition out there. If you are unsure who to go with, just try Optix. We have tried every other tool out there.

Cons

My only gripe ever with Optix is that initially I wanted to see the UI of the product before I committed. They wouldn't allow this which I do understand. At the time I was very frustrated by this. I ultimately took the leap of faith and decided to sign up. SO glad that I did.

Switched from

[essensys Platform](https://www.capterra.com/p/184179/Connect/)

[Operate](https://www.capterra.com/p/184178/Operate/)

Essensys is a terrible experience across the board. Terrible product, terrible people. One of the worst customer experiences i've ever had. If Essensys was the Land Line Phone Optix is the iPhone.

Reasons for choosing Optix

Design and feature set.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 14, 2023

Thank you for your review, Dustin! We appreciate your continued partnership and are grateful to work with you and your team.

ZR

Zaara R.

Owner

Hospitality

### "Optix review 2023"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 20, 2023

Great experience, highly recommend it to anyone running a coworking business model. I think with some slight adjustments, it's on it's way to become the best.

Pros

User experience from an admin standpoint was great. I was very quickly able to navigate all the features.

Cons

Day passes were cumbersome for the administrator and the user. Day pass integration with kisi did not work very well. Guests should have more flexibility to choose which day they want to use the day pass. There should almost be a "wallet" feature where you can buy and store day passes or any other one time purchases to use whenever you'd like.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JA

Janae A.

Community Manager

Non-Profit Organization Management

### "Optix Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 8, 2023

Pros

A pro would be the new updates that were discussed with Success Managers were notified to us and explained. There were also continuous upgrades based on the needs of the facility.

Cons

A con would be the difficulty to understanding integrations. Also, we wish there was a call option associated with the chat as some items do require urgent attention and is better demonstrated for new administrative users.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KJ

Keegan J.

Director

Management Consulting

### "Optix Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 8, 2023

Great onboarding and support, exactly what we needed.

Pros

The simplicity & ease of use for the Users.

Cons

Hard to say at this stage, we are still figuring out some things.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VK

Victoria K.

Director of Operations

Individual & Family Services

### "User friendly app!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 4, 2023

Very positive! It has made the booking experience much more seamless for members.

Pros

We are new to Optix but so far the transition has been positively met by our team and our members. It has made booking into our space much simpler for our members, which was the main goal of moving away from our previous platform. The Optix Support Team has been immensely helpful - they are quick to respond to all our questions.

Cons

It would be helpful to have Admin functionality directly from the App!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 6, 2023

Thank you, Victoria, for your review! We've really enjoyed working with you, Elizabeth, and Sydney and are inspired by the thriving community you are building. We're excited to be your partner along this journey!

Michelle K.

Founder & CEO

Broadcast Media

### "Unparalleled Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2022

I've never been so impressed by a customer support team and we use \*a lot\* of SaaS products. By the time we reached out to Optix, we were so jaded and annoyed by SaaS product teams that we expected more of the same. We couldn't have been more shocked, pleased, and grateful to find something very different. The whole Optix team - from account managers to customer support to developers - has been a true dream to work with. So thankful we found them!

Pros

The Optix development team cares deeply about not just the user functionality but also how it feels for admins (their customers) to use the backend. They've kept the interface clean and easy to navigate, while also thinking through intricacies of a space booking model that really help to set you up for success.

Cons

Almost nothing - if anything, just small things that are specific to our needs like allowing for our own customer service tools (we use Crisp) instead of routing users to a general "Contact Admin" inbox that we too easily miss messages from. But what's great about Optix is that you can ask them for these features and they genuinely either consider adding them or help you find a way forward that works better for your needs.

Switched from

[OfficeRnD Flex](https://www.capterra.com/p/140084/OfficeRnD/)

OfficeRnD is AWFUL. The software itself is horrible. The customer support is horrendous. I wouldn't wish OfficeRnD on anyone!

Alternatives considered

[Booqable](https://www.capterra.com/p/138689/Booqable/)

[Archie](https://www.capterra.com/p/241184/Archie/)

Reasons for choosing Optix

The customer support and how they view customers as partners in success, hands down.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 9, 2022

Thank you, Michelle, for your kind review! We've so enjoyed working with you and your team and are excited to be your partner along this journey!

SP

Samir P.

Site & Community Manager

Commercial Real Estate

### "Great customer service while I learn the software"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 14, 2022

Overall, this is a great service which adds ease to our operations by compartmentalizing our long-term clients and our short-term clients.

Pros

Many features which help to price clients, accordingly.

Cons

Lack of additional rates I can choose from. Our spaces can be booked hourly, half-day, full-day, weekly, and monthly for our non-agreement clients. Unfortunately, there not all options are offered on the platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 15, 2022

Thanks for your review, Samir! We are glad that you are enjoying using the Optix platform and we appreciate your feedback on how our product can evolve to better support your business as you grow.

SK

Steve K.

CEO

Internet

### "Optix should be everyone's default coworking facility management app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 10, 2022

Amazing!

Pros

We recently started an ecommerce coworking facility in Vancouver and wanted to provide an all-digital experience for both our members and operational staff rather than hiring a dedicated receptionist. The setup was quick, easy, and the software integration into our building access system (Kisi) worked right out of the gate. All our members comment on how easy it is to access our building, book amenities, and be onboarded into the system. Billing has also been a breeze as we haven't been needing to chase down payments from members. Looking forward to continuing using Optix within the business as we grow. Additionally, whenever we had questions about setting up our account, configuring our space, adding integrations, or requesting changes to the platform, their support has always been top notch. I've received replies, and usually resolutions, within the same day. Great support!

Cons

Haven't found any downsides, so far, with using Optix within our space.

Reasons for choosing Optix

Pricing was competitive, integrations were digital forward, and team was local to my city (Vancouver)!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jessica H.

CSR

Computer Networking

### "Optix"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 10, 2021

Pros

I love how much is incorporated in the software. Makes it easier to handle accounts.

Cons

There are often errors thrown out or it wont refresh in real time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Luke C.

Owner

Fishery

### "All good, just needs to mature now"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 5, 2020

The Team is great and have replied to everything I've queried, fixed bugs, helped and advised. There team are top notch and I feel supported.

Pros

Easy, does almost everything you need for a co-working space. Invoicing, Plans, Bookings, Events, Products all works a treat.

Cons

No Launch facility so build up to your Open date needs tactical managing if you use software this before you open your space. Once Opened it's all good. Some features need to mature: events, handling of Leads, no waiting list facility, administration app

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JV

JP V.

Operations Trainee

Consumer Services

### "Optix Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2020

Overall I'm really happy with the product, Although we have struggled a bit to get all the members to register and to obtain some value from the app. That is our task for the upcoming months have a better integration between all of our members.

Pros

Simple to use and great customer service.

Cons

How can we make members be more active on the app? Group chats and sending pictures and documents in chat will be helpful. My boss did not like the Optix Branding.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

kayla s.

project manager

Non-Profit Organization Management

### "Great customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 25, 2020

My team loves Optix. We are really thankful to have them as a partner!

Pros

Optix makes running a co-working space easy. Love the app for our cleints.

Cons

I wish things were a little more user-intuitive on the back end.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jonathan M.

Practitioner Experience Lead

Medical Practice

### "Decent for what it's worth"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

September 24, 2019

Pros

I like the multiple functions. Being able to keep track of plans, schedules, invoices and contact info. Decent for a start-up.

Cons

It's terrible at displaying schedule information on a calendar. The calendar can function much better than how it is

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HG

Hali G.

Project Manager

Real Estate

### "Efficiency through simplicity"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 4, 2019

We can automate our entire process, from billing invoices to bookings and see all activity and revenue from our dashboard

Pros

Not to simplify it but its ease of use is what tugs at me. They have put a lot of work into the backend so the user can pretty much plug and play from the second you get onboard. There are tons of tutorials that are so helpful and live chat, that enables you to get to a quick answer on anything you need. Very friendly and great customer support!

Cons

From our needs, it met all the expectations. We did not need to have a white label website but liked the approach to the white label phone app

Reasons for choosing Optix

More integrations, simplicity but a robust platform and great value. The base pricing along with integrations and they did not "nickel and dime" you with add ons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TA

Tamara A.

Events and Community Lead

Real Estate

### "Optix Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

June 21, 2019

The overall platform is fairly easy to use. There have been some teething issues with onboarding but that's expected.

Pros

More sleek and modern than previous CRM system

Cons

Certain features aren't available yet/ not customisable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Fumiko S.

Director of Operations

Professional Training & Coaching

### "Optix has been the perfect fit to grow alongside our business"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 20, 2019

On the management side, Optix has made managing our members, plans and conference rooms super easy and mostly hands-off. For our users, doing things like booking conference rooms or reviewing their invoices take "two clicks" and are really intuitive.

Pros

Optix is really easy to use and it's been awesome for us to watch new features roll out as the platform grows. The support team has been amazing in helping us find solutions for our own weird use cases.

Cons

The fact that it's mobile-only is somewhat inconvenient for our members who are stuck to their laptop all day.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Mikkel Mol D.

Lead Business Developer

Design

### "Wonderfully simpel workspace tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2019

Very good. Nice tool and outstanding customer service!

Pros

The easy on boarding and administration of bookings and invoicing that makes it very easy to handle payments.

Cons

Would like integration with our accounting software and the possibility for users to export invoices for book keeping simple and easy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Don M.

CEO | Founder

Hospitality

### "Great choice for our new space"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 16, 2019

It was easy to set up - support is AMAZING. What we thought would be difficult one-off configuration problems were easily overcome by the Optix team. Beyond expectations!

Pros

We researched at least ten potential solutions - Optix stood out from the rest. We love the fact that everything is app-based and intuitive for our members.

Cons

Very little. There were one or two features (such as weekly vs. monthly billing) that we would have liked, but they are minimal and the Optix team is working hard to add requested features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GM

Gavin M.

Director

Real Estate

### "Optix review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 25, 2019

Allowing people to book desks and meeting rooms of their own accord without asking has reduced workload

Pros

Has completely streamlined coworking space bookings and allowed us to be hands off

Cons

The software is In-app only which can be a restriction for some

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MD

Morgan D.

Director

Program Development

### "Very simple interface"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 11, 2019

Overall the experience has been great. The Customer service team is SUPER kind, patient and helpful. And the company overall is very receptive to thoughts, suggestions and feedback to help them improve the product.

Pros

I love the simplicity of the interface for the key functions such as checking in members, creating plans, booking rooms and generating custom invoices.

Cons

Overall everything is great. We only run into problems ( questions and uncertainties, really.) when we start to get into the nitty gritty of things that aren't really the primary use or functions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WB

William B.

Director

Facilities Services

### "Great product that is simple to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2018

Optix means we are able to focus on making our customers happy rather than managing bookings or invoicing.

Pros

The simplicity to use for both the customer and the manager makes managing our coworking space much easier.

Cons

The restriction to a mobile app. Whilst everyone (mostly) does have a mobile, there are those that still would just like a web portal to be able to book through.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Concierge

Executive Office

### "I love using Optix!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2018

It's been amazing helping our Guests book space, adjust meeting times and having the ability to message all of them at once about important updates in our community.

Pros

The user friendly app and the amazing tech support.

Cons

The things that used to be cons for me have been added to the app throughout their development. At this moment there isn't anything extra I need from the software that they haven't already added.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GI

Gabe I.

Operations Director

Design

### "Great Value!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 25, 2018

Pros

Administering membership and billing is simple and intuitive. The support team is responsive and capable. System improvement is great- consistently getting better and better!

Cons

There are some minor workarounds necessary to make it work for our atmosphere, but the support team is eager to help us find a way!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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