--- title: "Optix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Optix the right Space Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141220/ShareDesk-Optix/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Optix 4.8 (66) [View alternatives](https://www.capterra.com/p/141220/ShareDesk-Optix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Optix Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Rechung R CEOCommercial Real Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to customize the app and make it feel seamless for our members is a huge benefit.“ July 6, 2026 RM Robert M Director of Strategic InitiativesCommercial Real Estate, 2 - 10 employeesUsed the software for: 1-2 years. “We would like to see more customization so that we could make certain amenities or features of our space a little more focused, and when it comes to branding, certain colors unfortunately do not work.“ July 23, 2025 Nicole H Head of CSM and Business OperationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The user experience is excellent for both our team and our members, making day-to-day operations significantly more efficient.“ August 7, 2026 GS Guy S Operations and Facilities ManagerMarket Research, 11 - 50 employeesUsed the software for: More than 2 years. “The cellular App does nor give to good support for amnins“ November 29, 2023 NS Nellisia S ReceptionsistReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “The platform makes it easy for members to book desks and meeting rooms, stay informed about upcoming events, and communicate.“ February 16, 2026 DS Deena S CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “As a start up, the cost was a bit high.“ February 15, 2024 NJ Nicholas J CEOMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Custom white-labelled mobile application is a huge part of this software's appeal both to us and to our customers.“ March 10, 2026 DS Dustin S ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “My only gripe ever with Optix is that initially I wanted to see the UI of the product before I committed.“ August 24, 2023 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrea A. H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Exceptional Coworking Operations Platform with White-Glove Support" August 31, 2026 5.0 We have been using Optixapp for nearly three years to support the operations of our 52-key coworking facility in New York City, and it has become an essential part of how we run the business day to day. From facility access and room and desk bookings to member communications, operational tracking, and integrations, Optix gives us the centralized tools we need to manage a large and active membership community efficiently. We evaluated similar providers, but Optix continues to stand out for its combination of value, white-glove support, and a platform built for the realities of coworking operations. The people behind the product are also a major differentiator. Their development team, customer-success managers, and support staff are exceptionally responsive, and customer service has been superb throughout our partnership. Our success managers have helped expand our knowledge of software best practices, shared practical recommendations, and kept us informed about the development timeline for new tools and features. There are a few enhancements we would welcome—particularly more robust promotions functionality and improved printing integrations—but these are minor opportunities compared with the breadth of what Optix already delivers. Pros Optixapp offers excellent value by bringing facility access, security, room and desk booking, operational tracking, integrations, and member communications into one cohesive platform. It is intuitive to use, supports the needs of a large membership base, and helps our team operate efficiently. Most importantly, the customer service is outstanding: the development team and success managers are responsive, knowledgeable, proactive, and committed to helping us get the most out of the software. Cons We would like to see more flexible promotions tools, including stronger options for discounts, incentives, and campaign-based offers, as well as improved printing integrations for tracking and billing printing usage. These are relatively minor enhancements, and they do not outweigh the platform’s overall functionality, value, support, and ability to manage nearly every core aspect of a successful coworking operation. Review Source TJ Thomas J. Director Facilities Services Used the software for: 2+ years ### "Easy to setup, use, manage and integrate." August 10, 2026 5.0 Very good indeed. We went through 3 before them and were very happy indeed. The App is great and if you need it there is also an unbranded version. The Desk Booking is very clear and easy. Pros Easy to use, setup and manage. I would highly recommend it. Optix has been great for both Members and Admin. Very good Value for Money Cons You can manage everything but as there are paid automations as an option they keep some of what would really help you to this so you have to pay more. e.g finding users that don't need to be active members. This could be better. Switched from [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) much easier to use and cost was less. also the support team whilst abroad didn't cost you the earth Review Source KM Karla M. Community Associate Facilities Services Used the software for: 2+ years ### "Transformed our operations." August 31, 2026 4.0 We've been using Optix for the past 4 years, since our opening, to manage a 10,000 sq. ft. hybrid workspace a good amount of active members. Overall, it’s stripped away hours of weekly administrative manual work, though a few minor functional gaps can definitely be better! We love the fat that we get to meet with the team and ask questions that change throughout the years. The digital key integration with Kisi is fantastic, I just tap my phone near the reader at the front door or meeting room to unlock it, meaning our guests never have to worry about forgetting a physical keycard, we can even open doors for them from miles apart. Booking a conference room and instantly syncing the invitation to our Google Calendars takes under three steps. We also appreciate the member directory, perfect to build community. Pros Whenever our team hit a technical snag or needed help setting up a complex custom workflow (like integrating access control or custom billing tiers), the support team responded remarkably fast. Instead of sending canned troubleshooting articles, they provided direct, actionable answers that minimized downtime for our operations. The recurring monthly meetings added immense value. Having a regular platform to review our space’s platform usage data, learn about upcoming feature updates, and share feedback on product improvement made us feel like true partners rather than just another subscription account. Their team actively listened to our specific operational challenges and helped us brainstorm creative ways to structure our plan configurations inside the app. Cons The admin web dashboard can sometimes feel cluttered and non-intuitive when managing day-to-day settings. Finding basic controls, like modifying a member's specific permissions, setting up custom pricing tiers, or tweaking recurring booking rules, often requires clicking through multiple sub-menus rather than being accessible from the main dashboard. The web experience is definitely different from mobile, so we do find ourselves doing a lot for the members. Review Source JM Jonathan M. Practitioner Experience Lead Medical Practice Used the software for: Less than 6 months ### "Decent for what it's worth" September 24, 2019 3.0 Pros I like the multiple functions. Being able to keep track of plans, schedules, invoices and contact info. Decent for a start-up. Cons It's terrible at displaying schedule information on a calendar. The calendar can function much better than how it is Review Source Rechung R. CEO Commercial Real Estate Used the software for: 1-2 years ### "Best Overall Co-working Platfrom" July 6, 2026 5.0 Solid, I have recommended it to colleges who also enjoy using the platform. It I was to do it again I would use Optix. Pros We've worked with a half dozen co-working platforms over the years. Many are not good, some are okay. Optix is the first platform I felt confident it. It works. The ability to customize the app and make it feel seamless for our members is a huge benefit. Cons The reporting functionality could be better. The dashboard is helpful but isn't completely accurate, it give more "ballpark" numbers which is helpful. It would be nice to have the same customization with the reporting as the rest of the platform. Pricing for people who you want to remain in the eco system but aren't active is high. Alternatives considered [Nexudus](https://www.capterra.com/p/151221/Nexudus-Spaces/) Reason for choosing Optix Customization and mobile experience looked better. Switched from [Proximity](https://www.capterra.com/p/10030203/Proximity/) Proximity stopped improving their product so we started looking for something contemporary. Review Source NJ Nicholas J. CEO Mental Health Care Used the software for: 1-2 years ### "Great Software. Great Company." March 10, 2026 5.0 Running a shared workspace is a strange hybrid of hospitality, logistics, and air-traffic control. You need software that can keep everything moving without becoming the thing that slows you down. That’s exactly what we’ve found with Optix. The system itself strikes a rare balance: it’s powerful enough to handle the complexity of managing bookings, members, and operations, yet intuitive enough that it doesn’t require a manual the size of a phone book to operate. Once it’s integrated into your workflow, it quickly becomes an essential part of the operation. But what has impressed me just as much as the platform itself is the support team. \[sensitive content hidden\] have been outstanding. Both responsive, thoughtful, and genuinely committed to helping us get the most out of the system. Every time we’ve needed assistance, they’ve been quick to jump in and help resolve things efficiently and as fast as possible. While the software itself may be essential, the human element is what makes all the difference. Optix delivers both. Pros Ease of use, practicality, excellent customer service. Custom white-labelled mobile application is a huge part of this software's appeal both to us and to our customers. Cons Some helpful features are still under development. Document signing and customization features would be amazing. Add in a more robust CRM, marketing and lead tracking functionalities, and this software would do it all! Switched from [Cobot](https://www.capterra.com/p/197477/Cobot/) I was sold Office RnD by an overzealous sales person who promised me that Office RnD could do things that it could not, so I was forced to abandon the platform for one that worked with my business model: Optix. Review Source KC Karen C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Optix Helps me Run My Coworking Business" September 15, 2025 5.0 Overall this software has been wonderful for both myself as the admin and my space members who use the app on a daily basis. Onboarding was fast and easy and overall the learning curve to setup and get started was pretty short. I find the support team to be really helpful both in the library of help, and direct feedback from the team. I find it's a software I can grow with both in scale for my business and with new functionality. Pros Value for the money, functionality to automate membership and invoicing for users. Ease of use for both admins and members/users. Great support and continued development keeping pace with my business. Cons Wish there were more embedded in the web widget functionality and better free automation functionality. Alternatives considered [Coworks](https://www.capterra.com/p/201270/Coworks/) Reason for choosing Optix better overall value than the competition Switched from [Coworks](https://www.capterra.com/p/201270/Coworks/) Optix offered more functionality for the same price with more features aligned to my needs. Review Source Michelle K. Founder & CEO Broadcast Media Used the software for: Less than 6 months ### "Unparalleled Customer Support" October 31, 2022 5.0 I've never been so impressed by a customer support team and we use \*a lot\* of SaaS products. By the time we reached out to Optix, we were so jaded and annoyed by SaaS product teams that we expected more of the same. We couldn't have been more shocked, pleased, and grateful to find something very different. The whole Optix team - from account managers to customer support to developers - has been a true dream to work with. So thankful we found them! Pros The Optix development team cares deeply about not just the user functionality but also how it feels for admins (their customers) to use the backend. They've kept the interface clean and easy to navigate, while also thinking through intricacies of a space booking model that really help to set you up for success. Cons Almost nothing - if anything, just small things that are specific to our needs like allowing for our own customer service tools (we use Crisp) instead of routing users to a general "Contact Admin" inbox that we too easily miss messages from. But what's great about Optix is that you can ask them for these features and they genuinely either consider adding them or help you find a way forward that works better for your needs. Alternatives considered [Booqable](https://www.capterra.com/p/138689/Booqable/)[Archie](https://www.capterra.com/p/241184/Archie/) Reason for choosing Optix The customer support and how they view customers as partners in success, hands down. Switched from [OfficeRnD Flex](https://www.capterra.com/p/140084/OfficeRnD/) OfficeRnD is AWFUL. The software itself is horrible. The customer support is horrendous. I wouldn't wish OfficeRnD on anyone! Review Source Response from Optix November 9, 2022 Thank you, Michelle, for your kind review! We've so enjoyed working with you and your team and are excited to be your partner along this journey! Nicole H. Head of CSM and Business Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding Product, Even Better Team" August 7, 2026 5.0 I've had the opportunity to work extensively with Optix over the past few years, and it's been an outstanding experience from both a product and partnership perspective. The platform is intuitive, reliable, and continuously evolving. It covers everything we need to manage our coworking space while remaining flexible enough to adapt as our business grows. The user experience is excellent for both our team and our members, making day-to-day operations significantly more efficient. What truly sets Optix apart, however, is the team behind the product. Their support is exceptional; responsive, knowledgeable, and genuinely invested in helping customers succeed. They don't just solve issues; they actively seek feedback, listen to their users, and consistently translate that feedback into meaningful product improvements. It's clear that customer input plays a real role in shaping the platform's roadmap. It's rare to find a software company that combines a great product with such a collaborative and customer-centric approach. If you're looking for a coworking management platform backed by a team that truly cares about its customers and continuously improves the product, I can highly recommend Optix. Pros Intuitive and easy-to-use platform for both staff and members. Comprehensive feature set that supports day-to-day coworking operations. Reliable and continuously improving product. Outstanding customer support: responsive, knowledgeable, and proactive. The team genuinely listens to customer feedback and regularly incorporates it into product updates. Strong partnership approach that makes you feel heard and valued as a customer. Cons Like any feature-rich platform, there is a learning curve when first setting it up and exploring all available functionality. While the product evolves quickly, some feature requests naturally take time to make it onto the roadmap. Review Source PS Paula S. Founder Facilities Services Used the software for: 6-12 months ### "Outstanding software backed by exceptional support!" September 15, 2026 5.0 As a small family-owned business opening our very first coworking space, navigating software setups was brand new to us. Our overall experience with Optix has been outstanding. Not only is the platform powerful and feature-complete, but the level of personalized guidance and onboarding support we received from \[sensitive content hidden\] made the entire transition smooth, stress-free, and hugely successful. Pros Optix has EVERYTHING we need and more—the platform was clearly built with incredible attention to detail, and they’ve thought of everything. What made the biggest difference for us, however, was the support from \[sensitive content hidden\]. She guided me step-by-step through the entire onboarding process with patience. In particular, her help setting up custom automations saved us an enormous amount of time and allowed us to create a seamless user experience, which is essential for our autonomous setup. Cons Getting the hang of the platform initially had a bit of a learning curve. However, once you dedicate a little time to exploring the features, everything becomes straightforward and easy to navigate. Review Source CS Christopher S. Marketing Leader Hospitality Used the software for: 6-12 months ### "Best Dev and Support Team in the Game, Even Better Platform" January 16, 2025 5.0 I have had an overwhelmingly positive experience with Optix. For a small team managing three locations with over 400 active members (and countless drop-in users), I truly don't know how we'd do it without such an impressive platform. If you are a coworking space operator, you know that our needs are varied, can change on a dime, and surprises can pop up 24/7. Having a platform that lets you scale your business and provide a seamless guest experience is invaluable. Pros \-Responsive and helpful support team. I have seen features I recommend be added to the platform, and the support team has been amazing at asking clarifying questions. You can tell they genuinely care about the quality of their product. -Great integration with external platforms (CRM, Google Workspace, Zapier, etc). -Ease of use on both the admin and client side. -Customizable user information panel. -Broad range of automation options. I'm still learning to maximize their utility and we've had over \*4000\* actions that would have been manual (sending invoice requests, follow-up messages, changing user types based on behaviour, sending tips and instructions for bookings). -Huge variety of options to fit your space's needs. We can sell products, drop-in services, monthly plans, host events, all through one platform that links easily with our website and external booking services. -It just WORKS. Often when I've wanted to do something and couldn't, asking support to help me out either revealed it was a skill/knowledge-issue on my part, or they worked to incorporate my feedback. -This platform is easy to use, and has been easy for new staff to understand. We use it every day for so many functions — booking, member relations, events, community posts, on-demand booking, even setting up a self-serve shop in our space for members to grab what they need and pay through the app. -I've been surprised by the ease of implementation for new ideas. Often, there is a feature I wasn't using just waiting in Optix. Cons The team is constantly updating and improving the service, which means there can sometimes be temporary hiccups either on my side (learning curve) or on their side. However, the support staff is INCREDIBLY responsive, and will always suggest temporary fixes, collect feedback, and work with their dev team to iron out any bugs (or, in some cases, even change the functionality!). Review Source Response from Optix January 17, 2025 Hi Chris, thank you so much for sharing such detailed and thoughtful feedback here! We are so appreciative of you taking the time to share your experience using Optix and leveraging it to streamline and automate more of your work. It is so exciting for us to see you maximizing so much of the product for your operations and member experience. To hear that Automations is hard at work for your business, too, is incredible and very inspiring to us! Thank you for your continued partnership, your willingness to share feedback and ideas, and for helping to continue elevate the Optix platform, Chris. ZDY Zachary Devon Y. COO Real Estate Used the software for: 6-12 months ### "Optix Review" November 9, 2023 5.0 Pros It centralizes everything that we need for sales and operations into one tool. The single tool is adaptable and is easily modified for your own company's customization. Cons There are not enough POS partnerships other than Stripe and they could use some more third party parters for solutions like Box.com and other business tools. Reason for choosing Optix Pricing and the flexibility of the UI to integrate with my company. Review Source Response from Optix November 21, 2023 Thank you, Zachary, for your positive review! We really appreciate it and are happy to hear that the platform has been able to adapt to fit your business model. We value your partnership and feedback on how we can continue to improve the platform! SD Shannon D. Childcare Team Lead and Engagement Manager Hospitality Used the software for: 6-12 months ### "A must in your work day!" November 8, 2023 5.0 Simple, smooth and easy. Allows me to keep in contact with my members as well as my team! Pros I love that I can edit and make changes to our schedule as needed. If I, or another team member, make a mistake, it is easily resolved. I love that it is very easy to navigate and easy to explain to others when training. I also really like that the support team are quick to respond to any questions that I have and ask if they can use any recommendations for future use! Cons There is nothing that I haven't liked so far. I have found it simple and easy to use. Any questions I had on things that I couldn't seem to find were answered and are being used in future Optix updates which is great! Review Source Response from Optix November 21, 2023 Thank you for your positive review, Shannon! We are so happy to hear that there is nothing that you haven't liked so far and are excited to continue to deliver new and exciting features for you and your team to leverage. We value your partnership! MB Meghann B. Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Optix is 99% there" August 30, 2023 5.0 We are able to seamlessly invoice and track our tenants usage as well as look ahead at room availability. We love that these things are captured within on system! Pros We use Optix for booking rooms, invoicing and the integrations for other platforms. All of these features are fairly seamless once you get them set up to exactly what you need. Cons Making changes to criteria or existing meetings gets challenging as you cannot move the rooms. So the limitations create some frustration. Reason for choosing Optix Integration availabilty. Review Source Response from Optix September 14, 2023 Thank you for your review, Meghann! We are so happy to hear that your experience with Optix has been positive. We also appreciate your feedback and are committed to continuing to improve our platform! SD Shannon D. Marketing and Operations Assistant Real Estate Used the software for: 6-12 months ### "Optix is the best!" January 3, 2024 5.0 Pros The customer support is unparalleled. There's so many ways to customize the platform & make it work for your business model -- the support team is also always there to suggest best practices/configurations! Cons I wish the app was a little more customizable, but the layout is overall clean & straightforward! Review Source Response from Optix February 13, 2024 Thank you, Shannon, for your kind words about your experience with Optix so far and for your feedback! We are delighted to hear that you find our support helpful. We also want to express how fortunate we feel to have this partnership and are looking forward to enhancing your experience further down the road. If you have any specific feedback or requests regarding areas you'd like more customization in, please don't hesitate to reach out! JH Jessica H. CSR Computer Networking Used the software for: 2+ years ### "Optix" August 10, 2021 5.0 Pros I love how much is incorporated in the software. Makes it easier to handle accounts. Cons There are often errors thrown out or it wont refresh in real time. Review Source HG Hali G. Project Manager Real Estate Used the software for: Less than 6 months ### "Efficiency through simplicity" September 4, 2019 5.0 We can automate our entire process, from billing invoices to bookings and see all activity and revenue from our dashboard Pros Not to simplify it but its ease of use is what tugs at me. They have put a lot of work into the backend so the user can pretty much plug and play from the second you get onboard. There are tons of tutorials that are so helpful and live chat, that enables you to get to a quick answer on anything you need. Very friendly and great customer support! Cons From our needs, it met all the expectations. We did not need to have a white label website but liked the approach to the white label phone app Reason for choosing Optix More integrations, simplicity but a robust platform and great value. The base pricing along with integrations and they did not "nickel and dime" you with add ons Review Source KL Kailee L. Manager Used the software for: 1-2 years ### "Amazing. The app is straightforward and easy to use for both admin and users. " June 22, 2018 5.0 Pros It looks professional but is easy to navigate. Not to mention, anytime you have a question, customer support team is quick to reply and always solves your problems! Cons Everything is great, honestly. Anytime I have a suggestion of what could make the app even better, I reach out to support and they have already thought of it and are working on the update! Review Source GI Gabe I. Operations Director Design Used the software for: 1-2 years ### "Great Value!" October 25, 2018 5.0 Pros Administering membership and billing is simple and intuitive. The support team is responsive and capable. System improvement is great- consistently getting better and better! Cons There are some minor workarounds necessary to make it work for our atmosphere, but the support team is eager to help us find a way! Review Source MD Morgan D. Director Program Development Used the software for: Less than 6 months ### "Very simple interface" March 11, 2019 5.0 Overall the experience has been great. The Customer service team is SUPER kind, patient and helpful. And the company overall is very receptive to thoughts, suggestions and feedback to help them improve the product. Pros I love the simplicity of the interface for the key functions such as checking in members, creating plans, booking rooms and generating custom invoices. Cons Overall everything is great. We only run into problems ( questions and uncertainties, really.) when we start to get into the nitty gritty of things that aren't really the primary use or functions. Review Source GM Gavin M. Director Real Estate Used the software for: Less than 6 months ### "Optix review" March 25, 2019 5.0 Allowing people to book desks and meeting rooms of their own accord without asking has reduced workload Pros Has completely streamlined coworking space bookings and allowed us to be hands off Cons The software is In-app only which can be a restriction for some Review Source JV JP V. Operations Trainee Consumer Services Used the software for: Less than 6 months ### "Optix Review" April 14, 2020 5.0 Overall I'm really happy with the product, Although we have struggled a bit to get all the members to register and to obtain some value from the app. That is our task for the upcoming months have a better integration between all of our members. Pros Simple to use and great customer service. Cons How can we make members be more active on the app? Group chats and sending pictures and documents in chat will be helpful. My boss did not like the Optix Branding. Review Source RM Robert M. Director of Strategic Initiatives Commercial Real Estate Used the software for: 1-2 years ### "Optix, a company that actually listens" July 23, 2025 5.0 Overall, an overly positive experience. From the moment you onboard, to scaling your space and operating it, Optix is there every step of the way. With new features being added regularly, we're seeing external subscriptions being cut in favor of using Optix built in features, as they're delivering better alternatives than some of the industry standards. We only look forward to continuing with Optix in the future. Pros Easy to use dashboard experience, with every mainstream integration that you'll ever need to operate any space. All aspects of the dashboard has as much depth that you'll need that any other CRM and management dashboard simply cannot compare when it comes to being in all-in-one solution, every point of operation is married perfectly. The team at Optix are also very open minded, taking every inquiry, every question with delivering an answer to the best of their abilities. My company in the past has gave a couple of suggestions, and we were proud and even surprised that a tech company in this day and age still listens to customers and adding features that we request to make everyone's lives easier in this industry. Cons One of the very few things that can be said that isn't the best is the white label app's customization. Don't get me wrong, it is at the end of the day a very wonderful app that is intuitive and easy to use. We would like to see more customization so that we could make certain amenities or features of our space a little more focused, and when it comes to branding, certain colors unfortunately do not work. Also, as a lover and adamant user of dark mode on almost all apps/websites i regularly use, I'm sure some of our members would like to see something similar, but otherwise not much to dislike about! Switched from [Loyal Zoo](https://www.capterra.com/p/143016/Loyal-Zoo/) Unified experience that we were seeking to stop wasting our time manually booking resources, managing customers, and using a plethora of tech stacks to make the customer experience better. Review Source Response from Optix July 28, 2025 Thank you so much for this review, Robert! We are so grateful to partner with you and your team, and for all the feedback you have shared over the years! We take all clients' feedback to heart, and we are so glad you have found improvements and new features in Optix that support your goals. We are also so excited to see your organization continue to grow, and to be supporting you on this journey! Thank you again, Robert for taking the time to share your thoughts and support here! NS Nellisia S. Receptionsist Real Estate Used the software for: 6-12 months ### "Leveling Up Collab With Optix" February 16, 2026 4.0 Optix has significantly improved how we manage our shared workspace. The platform makes it easy for members to book desks and meeting rooms, stay informed about upcoming events, and communicate. Pros Optix has been a helpful tool for organizing COLLAB. It makes booking spaces simple, keeps communication centralized, and gives members quick access to important updates and events. Cons My main con is not being able to speak to a live person when needed. However, \[sensitive content hidden\] has been the best in helping me virtually! He's very responsive. Review Source NH Nicole H. Owner Real Estate Used the software for: 1-2 years ### "Top Notch!" June 23, 2025 5.0 Overall, we have been thrilled with Optix. From onboarding, to app set up, to day to day use, integrations and more. The team and software are top notch. Pros The onboarding team and overall service team are amazing. Any time we had a question, they responded quickly and were beyond helpful. Optix is constantly building on their product and adding new features which are perfect for growing and scaling our business. The app was incredibly user friendly for our members and we had no complaints. I also love the office hours they host and informative blog posts they put out about the industry in general. I always learn so much from those! Cons Mostly nothing - except for random things that pertained to our business specifically. On top of coworking, we also offer wellness services and bookings, so working through the logistics of managing both offerings in the same app had some roadblocks, but the team was amazing with helping us brainstorm and troubleshoot to get it to work as best as possible for our very specific needs. Review Source Response from Optix June 24, 2025 Hi Nicole, thank you so much for taking the time to share your feedback and experience here! It has been so great to see you develop your offering for your community over the last 2 years – it's a special business! Thank you for your partnership and this thoughtful review. 🙏 Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.