# Class for Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Class for Web the right Higher Education solution for you? Explore 442 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141222/Blackboard-Collaborate/reviews --- Class for Web 4.2 (442) [View alternatives](https://www.capterra.com/p/141222/Blackboard-Collaborate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Class for Web Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews WI Wassim I Associate ProfessorComputer Networking, 501 - 1,000 employeesUsed the software for: More than 2 years. “Collaborate has more or less all the features available in dedicated video conferencing tools such as Zoom or MS Teams with the ease and flexibility of using it from within the Blackboard LMS.“ July 17, 2023 Noxolo R Tutor and StudentAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “I don't like that sometimes the number of people who can attend an online session is limited (it was 250 personnel) and that it crashes.“ January 26, 2024 WI Wassim I Associate ProfessorComputer Networking, 501 - 1,000 employeesUsed the software for: More than 2 years. “The integration of Blackboard Collaborate with the Blackboard LMS makes it very easy to conduct video chat sessions with course participants for the sake of online lecturing, tutorial sessions, or office hours.“ July 17, 2023 MA Mark A ADjunct ProfessorE-Learning, 201 - 500 employeesUsed the software for: More than 2 years. “It can, at times, require more resources than what older systems might be able to handle.“ November 4, 2023 EF Erica F Tour GuideE-Learning, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Going and forth between assignments was seamless, grading was quick and easy, easy to comment on classmates’ blog posts“ September 4, 2024 MM Mahlaga M LibrarianHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “This situation wastes time and can be frustrating on a slow internet connection.“ February 16, 2024 LH Luis Manuel H StudentEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “After more than 2 years of use, the platform seems to me to be the best in the market to guarantee a good online education and teaching, however, it has aspects to improve such as the search for material.“ May 18, 2023 umut ş StudentE-Learning, 51 - 200 employeesUsed the software for: Less than 6 months. “the overall video and audio quality in my experience was really bad, and there was no app support in the time we used it, there was only a web-app which was laggy and extremely resource heavy on my iphone.“ July 2, 2022 ## Showing most helpful reviews Showing 1-25 of 442 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arturo L. Multi-tasking Marketing and Advertising Used the software for: 1-2 years ### "Your Blacboard virtual classroom integration" June 1, 2022 3.0 The overall experience of Blackboard Collaborate is compliant and straightforward because as I said it does not have many features or differentiators against its market competition, it is simply the blackboard addon to take online classes or virtual meetings, its stability also characterizes it but from there on out, it is a pretty normal platform, and very easy to use. Pros What makes collaborate stand out is its stability when it comes to virtual meetings, of course depending on your network is what determines your experience during the meeting of course. Another thing is that in my case, being still a student, the collaborate is already integrated into the class in a section where either the teacher creates the icon on the left bar, or you simply go to the blackboard tools and you can find there the meeting you want to enter the entire course you have. The platform is designed for you to join immediately so if you are in a hurry, the software will take care of that and help you with that. Cons I didn't see many disadvantages of blackboard collaborate when it comes to taking classes or having meetings with my team when planning projects, since it is a virtual meeting software that complies but is quite simple, which does not have many differentiators out of the market. It is quite reliable, but for some reason, my teachers prefer to take better classes in Microsoft Teams because they feel it has better and more features than blacboard collaborate. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) For its better and more functions offered by the platform, also to take advantage of the office package and because in general it could be said that it is better technically speaking. Review Source VR Verified Reviewer Student Hospital & Health Care Used the software for: 2+ years ### "Blackboard Collaborate Review" July 2, 2022 5.0 Blackboard collaborate is a straightforward tool that is very effective for educational purposes. Pros As a university student in the COVID-19 pandemic, blackboard collaborate was a complete necessity. I used this app everyday for at least 2 years while navigating through classes, webinars and even exams. It is a great app that is geared toward hosting larger groups. This software is easy to use and the interface is very interactive. It allows for screen sharing and even fantastic features that allow the host to give attendees impromptu multiple choice quizzes. The break out room feature is also beneficial in managing larger groups. One of my favorite features is the promotion of asynchronous learning by providing recordings of meetings and classes. The icons are also very easy to use, even for first time users. Cons Blackboard collaborate needs an extremely strong internet connection to run smoothly. Other than that, the app is quite reliable. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I switched from Skype because it was outdated and did not provide me with as many features. I switched from zoom as my University promoted and hosted classes mostly on blackboard. Review Source KW Karla W. President Internet Used the software for: 2+ years ### "Blackboard is outdated" November 21, 2024 3.0 Black board was an average experience when I first used it we were just beginning to start online learning. But now blackboard is outdated and canvas is the leader . Pros Black board was one of the first web based learning for me. It was very basic and straight forward. Cons Blackboard was not as comprehensive as canvas. The collaboration was lacking and how assignments were submitted caused confusion at times Review Source TP TeHilla P. Student Health, Wellness and Fitness Used the software for: 2+ years ### "A Necessary Platform in the Face of the Decline of Face to Face Classes" June 27, 2022 4.0 I love blackboard collaborate. It saved my education during the pandemic. The most useful feature for me is the ease of access to recordings. Unlike other platforms, the recordings are stored directly on the platform and do not require the host or lecturer to directly send the recording to participants. The platform is so easy to use and mimics the structure of a real classroom. Pros Ease of Navigation User friendly Multiple avenues of communication (video, audio and live chat) Break out rooms options for group collaboration during classes Ability to schedule and create multiple classes that can be conducted simultaneously without disrupting each other Hands up feature Polls Recordings available Cons Initial learning curve as the platform is not similar to others that’s i’ve used before. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Blackboard is more user friendly More similar to a classroom setting Review Source WI Wassim I. Associate Professor Computer Networking Used the software for: 2+ years ### "Blackboard Collaborate: Video Conferencing Embedded into the Blackboard LMS Platform" July 17, 2023 4.0 Very great experience. Has been using it with Blackboard for conducting video lectures and office hours in my online and face-to-face university courses. Pros The integration of Blackboard Collaborate with the Blackboard LMS makes it very easy to conduct video chat sessions with course participants for the sake of online lecturing, tutorial sessions, or office hours. Collaborate has more or less all the features available in dedicated video conferencing tools such as Zoom or MS Teams with the ease and flexibility of using it from within the Blackboard LMS. Cons Some performance lagging in voice has been experienced on slow network connections. The number of participants is not the cause of this but probably the media tuning algorithms to smooth the lags cause by intermittent Internet connections. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) The flexibility of using Collaborate with in the Blackboard LMS Review Source Kelly P. Owner Retail Used the software for: Less than 6 months ### "Buggy and Difficult for Students to Use" April 14, 2021 3.0 I really wanted to like Blackboard Collaborate, but there are just too many problems and it gets in the way of the actual learning for my students. Pros The software does a good job with video, audio and screen sharing. I'm able to easily must students and see when someone has a question. I like that when I record a session, it makes the recording automatically available for the students. Cons I teach at a community college and recently switched to Collaborate for my class. I teach adults who are able to handle most technical issues, but collaborate has been very frustrating to deal with. Several of my students simply quit coming because they kept getting kicked out. I also like to join on both my phone and laptop so I can demonstrate mobile apps, but Collaborate only allows me to log in once. The help section and knowledge base have a lot of content, but I can never find the answers I'm looking for. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) The college I teach at provided Collaborate for us to use. Review Source VR Verified Reviewer Student and Investor International Trade and Development Used the software for: 6-12 months ### "Solid collaboration and communication platform" April 19, 2021 3.0 The general experience is that Blackboard Collaborate is a solid tool for collaboration, team and file management, and communication in video conferences. Pros Blackboard Collaborate has a broad range of features and comes along with high customizability. The video conferencing is very good, also in comparison with competitors, such as "ZOOM" and "Microsoft Teams". Cons Ease of use and ease of development is lacking. Moreover, the then even more necessary customer support is not always as available as needed and responses solving an issue can take a while. A clearer and simplified design of the overlays could tremendously benefit these issues. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Class for Web We were more aware of Blackboard Collaborate. Later, we switched to Microsoft Teams. Review Source VR Verified Reviewer EIR Information Technology and Services Used the software for: Less than 6 months ### "Classroom Video conferring " October 24, 2019 5.0 my overall experience of Blackboard Collaborate is good Pros As opposed to web casting and video conferencing software, Blackboard Collaborate has interrogations and features that are specifically designed for engagement with the learners/audience Cons I am a new user of the Blackboard Collaborate's license so far nothing to complain about. Although the budget for this product is more expensive than our previous option Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/) Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We have the budget to try an alternative as we are looking for a platform that can help us syndicate and sell our content directly to the learner/audience Review Source AM Ahmed M. Human Resources Manager Import and Export Used the software for: 1-2 years ### "Blackboard Collaborate Has Great Capabilities" September 9, 2024 5.0 Blackboard Collaborate meets our needs. The experiences is amazing. Pros Blackboard Collaborate is an easy to use tool. The capabilities of Blackboard Collaborate are superb. It makes work easier for us. Cons I do not dislike Blackboard Collaborate at all. Blackboard Collaborate has great features. Review Source EF Erica F. Tour Guide E-Learning Used the software for: 2+ years ### "Blackboard Collaborate review" September 4, 2024 5.0 Pros Going and forth between assignments was seamless, grading was quick and easy, easy to comment on classmates’ blog posts Cons I wish Blackboard would save your work more accurately. It doesn’t always save Review Source JM Jim M. Administrator Hospital & Health Care Used the software for: I used a free trial ### "First time user " January 6, 2025 4.0 It wasnt to bad migh go better with a live tutorial Pros The clarity of the data and expisure level . Cons It was a little tricky to navigate around. Review Source Anvita S. Tutor Education Management Used the software for: 2+ years ### "Blackboard Collaborate is Good for Online Classes and Assignments" September 15, 2019 4.0 Overall I enjoyed my experience with Blackboard. I liked the simplicity of responding to scenarios my professors posted and the option to reply to threads and individual posts from my peers with whom I had to interact with. I think Blackboard is very convenient for professors and for students alike, but that it can improve on some of its user friendliness and provide a neater and more efficient messaging platform and visual layout especially because not all students or instructors are necessarily computer savvy. Pros I used Blackboard Collaborate for several years in graduate school. What I liked most about this software was the simplicity of utilizing the conversation threads. There was nothing too "fancy" and the layout provided simple 'reply' and 'reply all' buttons. Each week we were required to answer questions about a scenario, and reply to other students' remarks as well. It was easy to see which posts did not have replies yet so that we each student got a change to have a reply. I think if this information wasn't provided on the main screen many posts would be overlooked, and I liked that the layout was clear on who posted and who replied, especially when professors emphasized replying to posts that had fewer or no replies already. I also liked that there was a messaging system built in, so we could communicate with our fellow students and professor within the website while working on assignments. Cons What I liked least about Blackboard Collaborate was that if I wanted to message my entire class, I would have to individually click every student's name, and then click the "To" button in order to add them as recipients. It was honestly time consuming and extremely frustrating as a graduate student because it wasted so many minutes every time, especially because I would often forget to actually click "To" after I manually clicked a student's name, so I wouldn't realize they weren't added into the message and would have to start over. This was unfriendly for users, especially for graduate students who need to focus on their assignments and communicating to their peers rather than trying to remember if they did the two-step clicking process for every single student rather than having a simple "select all" option! I don't know why there was no select all option to add the entire class when this is a platform universities often use for online classes and assignments. One more thing I did not like about Blackboard was that the layout was a bit confusing and not user friendly. It took me a while to get used to the flow of the website which felt unorganized and a bit scattered. I could see this being more of a problem for older graduate students who aren't used to adapting to various website layouts with many links to each class and each assignment stacked upon each other in an overwhelming way. Review Source LN Lonwabo N. Assistant Manager Computer Software Used the software for: 1-2 years ### "All about Blackboard Collaborate " November 28, 2023 5.0 I had the greatest experience with the platform since it was paid for by my institution. Pros I like the fact that it makes things much easier you can attend a class, or give a class anytime any place. Cons Nothing much other than the fact that it is very expensive. Review Source DE Destiny E. Student E-Learning Used the software for: 1-2 years ### "Blackboard" January 17, 2024 4.0 Pros I utilized Blackboard for school. It is a great resource for online learning as it is easy for professors to post assignments and information. It is also a great tool to collaboratively work with your peers. I was utilizing Blackboard at the peak of COVID when everything shut down. Blackboard allowed me to continue my education and still obtain the necessary information to succeed in my academic journey. Cons Blackboard is a bit more confusing to utilize than Canvas. It does take some getting used to however, the more you log on and explore, the easier it gets. Review Source BD Brandy D. Student Writing and Editing Used the software for: 2+ years ### "There are better softwares" June 13, 2023 3.0 Pros Chat and private chat are useful, hand raising tool is useful Cons It takes forever to connect, audio is delayed. Mics randomly come on. Review Source JC Jenna C. Auditor Accounting Used the software for: 2+ years ### "The Future to Learning" October 20, 2020 5.0 Overall, via laptop and webpage, I have had a good experience with Blackboard. If the students' only option to connect to the classroom, however, is via a smartphone or tablet, I would not recommend blackboard due to its drawbacks in the mobile application. Pros I mostly used Blackboard prior to the virtual first environment, using it specifically for university classes that usually took place in the summer. Summer classes were often in an online or hybrid (online and in-person) format, incorporating significant amounts of virtual learning. Blackboard provides effective resources to collaborate virtually both professors to students and students with fellow peers. It has several features to assist with collaboration such as live video chat capability, the ability to record lectures or view previously recorded lectures, and host discussions. My favorite feature is the recorded lecture. Working individually at home, without the convenience of having the professor and peers around to ask immediate questions, it is an effective tool to have the ability to pause a lecture to take notes or even rewatch a lecture entirely. Cons Blackboard has a mobile app to provide convenience to its users, which becomes even more important in the virtual first environment. Previously I did not put a lot of weight in my opinion on the app but I think in the virtual first environment it is more important than ever for the software tools to be easy and usable especially the mobile applications. Blackboard's app is not that. It is harder to operate, not as user friendly, and does not provide the same at home peer social environment that other educational platform apps provide -- such as the ability to have live chats and create "rooms" for students to easily break into groups. Review Source VR Verified Reviewer Tech Support Computer Software Used the software for: 2+ years ### "Blackboard Collaborate Review" September 14, 2020 4.0 Overall, I think Blackboard Collaborate is a very easy program to learn and use. It has it's kinks but it gets the job done at the end of the day and has so many features available with it. Pros Blackboard is so easy to use in comparison to other whiteboard applications I have used throughout my work career. It has a slew of features to it including video and voice chats, typing chats, whiteboards with multiple different tools available to use with it, file sharing, and weblink sharing among many other features. Cons The biggest and most frequent issue I have run into with the Blackboard program would be the freezing. At least two or three time's a day the program would freeze and you'd have to exit and reload the Blackboard room in order to continue using the program. Sometimes the sound would cut out or the video would be grainy and sometimes attachments and files would not send through on the first go around and you'd have to resend them. Review Source Madi M. Program Services Director Education Management Used the software for: 1-2 years ### "Powerful online learning platform" January 27, 2021 5.0 Blackboard Collaborate has a bit of a learning curve, but once you click through everything, it is easy to use. Sometimes it can be a little slow, but it holds an entire semester's work of resources, discussions, and videos with ease. Overall, it's one of the better online learning platforms I've used, and it is of a high quality. Pros I like that Blackboard can contain and store so many things - Zoom links and previous video recordings, slides/presentations, PDFs of complete textbooks, and more. It makes online learning as a graduate student easy, and I don't have to use my limited free Google storage to access a variety of resources that my professors provide me. Cons Sometimes it feels clumsily organized. This may be my university's fault, but it can be hard to find links, or I have to click through 4 levels of links to get to my destination. I'm sure site organization is managed by the admin users, but sometimes it just feels like there are too many options, half of which don't even have anything within. Review Source AA Asaf A. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Great software for Higher Education" May 14, 2023 5.0 All in all, Blackboard Collaborate is a great software for managing education materials. Pros I can easily log into my account and see all courses that I got. Also, nice interface make this software special because I use it daily. I can download or upload materials without any problems. Cons I am actually using it in education purpose only and I have not faced with any problems yet. Review Source TJ Theresa J. Instructor E-Learning Used the software for: 2+ years ### "Blackboard Collaborate Review " September 30, 2022 5.0 Pros What I like most about Blackboard is the ease in which you can learn how to use it. Minimal training is necessary where other programs require more intensive training Cons The grading is not as complete as Brightspace Review Source SB Sashana B. Student E-Learning Used the software for: 6-12 months ### "Very Interactive and Easy to Use!" November 26, 2020 5.0 Blackboard Collaborate was definitely the right choice. I enjoy using this platform and would definitely recommend it as an ideal platform for e-learning. Pros Blackboard Collaborate makes e-learning interactive and hassle-free. I am a university student and the administration decided, when the lockdown started in March, to use this platform to facilitate online learning. When I was introduced to the interface in the beginning, I found that it was very easy to navigate. It offers a tour of the interface which proved to be quite helpful. However, Blackboard is so simple and easy to use that you won't have difficulty using it without the tour/tutorial. The labels are accurate, and everything is easy to find and well organized. The e-classroom features include options to use video, audio and the chat, where everyone can type and interact throughout class time with the use of emoticons/emojis. Teachers can share their screens, record sessions, create polls, create break out groups for group work and more. Blackboard Collaborate can be used on tablets, laptops and phones. It is perfect for online learning. Cons There is really nothing to dislike about Blackboard Collaborate. It ticks all the boxes and really does take much of the dreariness out of the virtual learning platform. Although e-learning is definitely not comparable to face-to-face learning, Blackboard Collaborate makes it much easier to adapt. Review Source JB Josh B. Senior Advisor Information Technology and Services Used the software for: 2+ years ### "Blackboard- Buyer Beware " August 2, 2019 3.0 Pros This program is used for all of our training, mentoring, Advisor meetings, and round tables; as such, I appreciate the versatility of the program in my organization. Screensharing is easy to use, as are video and audio chats. Creating a test in Blackboard is a very cool feature I learned about recently and I’ve been trying it out to make tests for my mentors. Moderator tools, such as turning off chat, audio and video help prevent any possibility of cheating amongst Advisors. I really like the whiteboard feature as well, and myself and my mentors and team mates alike enjoy making silly messages or posting clip art from the internet. Cons Blackboard has crashed on me quite a bit, as it has on many others in my organization. Connections errors happen quite often. Sometimes, the collaborate file we download gets randomly corrupted and we have to figure that out on our own and re-download a fresh copy. There isn’t much troubleshooting on their website for the issues we face, and sometimes IT is as clueless as we are on how to fix it. The interface for Collaborate is severely outdated, and needs a fine tuneup. We were excited to learn of an iPhone application for Blackboard, and then we downloaded it and not only has it not been updated in years, it was extremely dated and lacked basic functionality like screen sharing, video, whiteboard and moderator tools. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Classic Software for Universities to Manage Courses" October 30, 2022 4.0 Pros Blackboard is the veteran of online course environments for universities. The platform is versatile and offers the integration of many services, such as file upload, grading, assignment submission and interface customization. Cons At the beginning, the platform's functionalities can be a bit overwhelming and navigation can be confusing. Review Source SO Steve O. educator Government Administration Used the software for: 2+ years ### "Excellent online meeting tool" September 18, 2019 4.0 Blackboard Collaborate is an essential tool for online meetings. Provides more than just voice meetings and allows an interactive experience. This provided an excellent meeting experience for 9-12 high school students in an online environment. Pros Blackboard Collaborate is an efficient tool to use for online meetings. Meeting hosts can load presentations into a whiteboard space and navigate as the meeting progresses. Participants have a variety of tools available to participate in the meeting including a chat box, emoticons, raise hand, step away and other features. Video for both the host and the participants can be enabled. Whiteboard tools can be activated to allow users to write on the whiteboard space using a variety of writing tools. Meetings can be recorded, downloaded, and saved for users to view at other time. Cons This software can have a high learning curve. Very intimidating for non-technical users. Proper customer and technical training is highly recommended. Large groups (100 plus) will lag in Blackboard Collaborate. Review Source MS Mandy S. Owner Cosmetics Used the software for: 2+ years ### "Smooth Experience as a User + Learner" January 27, 2022 5.0 Using Blackboard Collaborate has made my experience as a student much simpler by organizing all of my deadlines, upcoming assignments, announcements and grades in one location, and gives me the option of viewing that data by class or as a whole. Pros I've used Blackboard Collaborate for years as a higher-education student and appreciate how customizable and flexible the software is. From discussion board capabilities to automatic quiz grading, embeded videos, and easy-to-find tutorials on the way the software operates, using Collaborate has always enhanced my experience in higher education courses. Cons I would appreciate it if Blackboard would automatically save discussion board replies that were written, but not pposted, as a draft. Many students I've interacted with, along with myself, have written a lengthy discussion board reply in Blackboard only to lose internet access or be interrupted, and come back later to find that their reply was lost. 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