--- title: "Class for Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Class for Web the right Higher Education solution for you? Explore 442 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141222/Blackboard-Collaborate/reviews/" page_type: "reviews" language: "en" --- Class for Web 4.2 (442) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Class for Web Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews EF Erica F Tour GuideE-Learning, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Going and forth between assignments was seamless, grading was quick and easy, easy to comment on classmates’ blog posts“ September 4, 2024 Noxolo R Tutor and StudentAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “I don't like that sometimes the number of people who can attend an online session is limited (it was 250 personnel) and that it crashes.“ January 26, 2024 Noxolo R Tutor and StudentAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “I love that one can teach, create and manage sessions, get grades and have online training and seminars.“ January 26, 2024 MA Mark A ADjunct ProfessorE-Learning, 201 - 500 employeesUsed the software for: More than 2 years. “It can, at times, require more resources than what older systems might be able to handle.“ November 4, 2023 Johannes S AnalystFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is versatile and offers the integration of many services, such as file upload, grading, assignment submission and interface customization.“ October 30, 2022 MM Mahlaga M LibrarianHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “This situation wastes time and can be frustrating on a slow internet connection.“ February 16, 2024 TM Tlhalefo M StudentAccounting, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One of the best ways to conduct lectures/tutorials, all students were able to easily interact with the facilitator and the learning materials, the white board is an amazing feature that makes the entire experience the best“ January 12, 2023 RD RussAhna D StudentHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “Jamboard, Padlet and collaborative whiteboard software just always felt underdeveloped, messy, crowded and too lacking in structure.“ January 5, 2023 ## Showing most helpful reviews Showing 1-25 of 442 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arturo L. Multi-tasking Marketing and Advertising Used the software for: 1-2 years ### "Your Blacboard virtual classroom integration" June 1, 2022 3.0 The overall experience of Blackboard Collaborate is compliant and straightforward because as I said it does not have many features or differentiators against its market competition, it is simply the blackboard addon to take online classes or virtual meetings, its stability also characterizes it but from there on out, it is a pretty normal platform, and very easy to use. Pros What makes collaborate stand out is its stability when it comes to virtual meetings, of course depending on your network is what determines your experience during the meeting of course. Another thing is that in my case, being still a student, the collaborate is already integrated into the class in a section where either the teacher creates the icon on the left bar, or you simply go to the blackboard tools and you can find there the meeting you want to enter the entire course you have. The platform is designed for you to join immediately so if you are in a hurry, the software will take care of that and help you with that. Cons I didn't see many disadvantages of blackboard collaborate when it comes to taking classes or having meetings with my team when planning projects, since it is a virtual meeting software that complies but is quite simple, which does not have many differentiators out of the market. It is quite reliable, but for some reason, my teachers prefer to take better classes in Microsoft Teams because they feel it has better and more features than blacboard collaborate. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) For its better and more functions offered by the platform, also to take advantage of the office package and because in general it could be said that it is better technically speaking. Review Source VR Verified Reviewer Student Hospital & Health Care Used the software for: 2+ years ### "Blackboard Collaborate Review" July 2, 2022 5.0 Blackboard collaborate is a straightforward tool that is very effective for educational purposes. Pros As a university student in the COVID-19 pandemic, blackboard collaborate was a complete necessity. I used this app everyday for at least 2 years while navigating through classes, webinars and even exams. It is a great app that is geared toward hosting larger groups. This software is easy to use and the interface is very interactive. It allows for screen sharing and even fantastic features that allow the host to give attendees impromptu multiple choice quizzes. The break out room feature is also beneficial in managing larger groups. One of my favorite features is the promotion of asynchronous learning by providing recordings of meetings and classes. The icons are also very easy to use, even for first time users. Cons Blackboard collaborate needs an extremely strong internet connection to run smoothly. Other than that, the app is quite reliable. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I switched from Skype because it was outdated and did not provide me with as many features. I switched from zoom as my University promoted and hosted classes mostly on blackboard. Review Source KW Karla W. President Internet Used the software for: 2+ years ### "Blackboard is outdated" November 21, 2024 3.0 Black board was an average experience when I first used it we were just beginning to start online learning. But now blackboard is outdated and canvas is the leader . Pros Black board was one of the first web based learning for me. It was very basic and straight forward. Cons Blackboard was not as comprehensive as canvas. The collaboration was lacking and how assignments were submitted caused confusion at times Review Source TP TeHilla P. Student Health, Wellness and Fitness Used the software for: 2+ years ### "A Necessary Platform in the Face of the Decline of Face to Face Classes" June 27, 2022 4.0 I love blackboard collaborate. It saved my education during the pandemic. The most useful feature for me is the ease of access to recordings. Unlike other platforms, the recordings are stored directly on the platform and do not require the host or lecturer to directly send the recording to participants. The platform is so easy to use and mimics the structure of a real classroom. Pros Ease of Navigation User friendly Multiple avenues of communication (video, audio and live chat) Break out rooms options for group collaboration during classes Ability to schedule and create multiple classes that can be conducted simultaneously without disrupting each other Hands up feature Polls Recordings available Cons Initial learning curve as the platform is not similar to others that’s i’ve used before. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Blackboard is more user friendly More similar to a classroom setting Review Source WI Wassim I. Associate Professor Computer Networking Used the software for: 2+ years ### "Blackboard Collaborate: Video Conferencing Embedded into the Blackboard LMS Platform" July 17, 2023 4.0 Very great experience. Has been using it with Blackboard for conducting video lectures and office hours in my online and face-to-face university courses. Pros The integration of Blackboard Collaborate with the Blackboard LMS makes it very easy to conduct video chat sessions with course participants for the sake of online lecturing, tutorial sessions, or office hours. Collaborate has more or less all the features available in dedicated video conferencing tools such as Zoom or MS Teams with the ease and flexibility of using it from within the Blackboard LMS. Cons Some performance lagging in voice has been experienced on slow network connections. The number of participants is not the cause of this but probably the media tuning algorithms to smooth the lags cause by intermittent Internet connections. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) The flexibility of using Collaborate with in the Blackboard LMS Review Source KH Kahlil H. Student Education Management Used the software for: 1-2 years ### "Understanding Blackboard Collaborate " November 22, 2021 4.0 The overall experience is good as the demands form the software are being met Pros The software is suited for online classes. The software has what is described as two factors authentication prior to sharing sound and video Cons The bandwidth needed to participate on this platform is high therefore a strong network connection is needed to actively participate. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Class for Web Functionality of the software is more suited than the other softwares Review Source Kelly P. Owner Retail Used the software for: Less than 6 months ### "Buggy and Difficult for Students to Use" April 14, 2021 3.0 I really wanted to like Blackboard Collaborate, but there are just too many problems and it gets in the way of the actual learning for my students. Pros The software does a good job with video, audio and screen sharing. I'm able to easily must students and see when someone has a question. I like that when I record a session, it makes the recording automatically available for the students. Cons I teach at a community college and recently switched to Collaborate for my class. I teach adults who are able to handle most technical issues, but collaborate has been very frustrating to deal with. Several of my students simply quit coming because they kept getting kicked out. I also like to join on both my phone and laptop so I can demonstrate mobile apps, but Collaborate only allows me to log in once. The help section and knowledge base have a lot of content, but I can never find the answers I'm looking for. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) The college I teach at provided Collaborate for us to use. Review Source VR Verified Reviewer Student and Investor International Trade and Development Used the software for: 6-12 months ### "Solid collaboration and communication platform" April 19, 2021 3.0 The general experience is that Blackboard Collaborate is a solid tool for collaboration, team and file management, and communication in video conferences. Pros Blackboard Collaborate has a broad range of features and comes along with high customizability. The video conferencing is very good, also in comparison with competitors, such as "ZOOM" and "Microsoft Teams". Cons Ease of use and ease of development is lacking. Moreover, the then even more necessary customer support is not always as available as needed and responses solving an issue can take a while. A clearer and simplified design of the overlays could tremendously benefit these issues. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Class for Web We were more aware of Blackboard Collaborate. Later, we switched to Microsoft Teams. Review Source VR Verified Reviewer EIR Information Technology and Services Used the software for: Less than 6 months ### "Classroom Video conferring " October 24, 2019 5.0 my overall experience of Blackboard Collaborate is good Pros As opposed to web casting and video conferencing software, Blackboard Collaborate has interrogations and features that are specifically designed for engagement with the learners/audience Cons I am a new user of the Blackboard Collaborate's license so far nothing to complain about. Although the budget for this product is more expensive than our previous option Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/) Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We have the budget to try an alternative as we are looking for a platform that can help us syndicate and sell our content directly to the learner/audience Review Source JM Jim M. Administrator Hospital & Health Care Used the software for: I used a free trial ### "First time user " January 6, 2025 4.0 It wasnt to bad migh go better with a live tutorial Pros The clarity of the data and expisure level . Cons It was a little tricky to navigate around. Review Source AM Ahmed M. Human Resources Manager Import and Export Used the software for: 1-2 years ### "Blackboard Collaborate Has Great Capabilities" September 9, 2024 5.0 Blackboard Collaborate meets our needs. The experiences is amazing. Pros Blackboard Collaborate is an easy to use tool. The capabilities of Blackboard Collaborate are superb. It makes work easier for us. Cons I do not dislike Blackboard Collaborate at all. Blackboard Collaborate has great features. Review Source Anvita S. Tutor Education Management Used the software for: 2+ years ### "Blackboard Collaborate is Good for Online Classes and Assignments" September 15, 2019 4.0 Overall I enjoyed my experience with Blackboard. I liked the simplicity of responding to scenarios my professors posted and the option to reply to threads and individual posts from my peers with whom I had to interact with. I think Blackboard is very convenient for professors and for students alike, but that it can improve on some of its user friendliness and provide a neater and more efficient messaging platform and visual layout especially because not all students or instructors are necessarily computer savvy. Pros I used Blackboard Collaborate for several years in graduate school. What I liked most about this software was the simplicity of utilizing the conversation threads. There was nothing too "fancy" and the layout provided simple 'reply' and 'reply all' buttons. Each week we were required to answer questions about a scenario, and reply to other students' remarks as well. It was easy to see which posts did not have replies yet so that we each student got a change to have a reply. I think if this information wasn't provided on the main screen many posts would be overlooked, and I liked that the layout was clear on who posted and who replied, especially when professors emphasized replying to posts that had fewer or no replies already. I also liked that there was a messaging system built in, so we could communicate with our fellow students and professor within the website while working on assignments. Cons What I liked least about Blackboard Collaborate was that if I wanted to message my entire class, I would have to individually click every student's name, and then click the "To" button in order to add them as recipients. It was honestly time consuming and extremely frustrating as a graduate student because it wasted so many minutes every time, especially because I would often forget to actually click "To" after I manually clicked a student's name, so I wouldn't realize they weren't added into the message and would have to start over. This was unfriendly for users, especially for graduate students who need to focus on their assignments and communicating to their peers rather than trying to remember if they did the two-step clicking process for every single student rather than having a simple "select all" option! I don't know why there was no select all option to add the entire class when this is a platform universities often use for online classes and assignments. One more thing I did not like about Blackboard was that the layout was a bit confusing and not user friendly. It took me a while to get used to the flow of the website which felt unorganized and a bit scattered. I could see this being more of a problem for older graduate students who aren't used to adapting to various website layouts with many links to each class and each assignment stacked upon each other in an overwhelming way. Review Source LN Lonwabo N. Assistant Manager Computer Software Used the software for: 1-2 years ### "All about Blackboard Collaborate " November 28, 2023 5.0 I had the greatest experience with the platform since it was paid for by my institution. Pros I like the fact that it makes things much easier you can attend a class, or give a class anytime any place. Cons Nothing much other than the fact that it is very expensive. Review Source DE Destiny E. Student E-Learning Used the software for: 1-2 years ### "Blackboard" January 17, 2024 4.0 Pros I utilized Blackboard for school. It is a great resource for online learning as it is easy for professors to post assignments and information. It is also a great tool to collaboratively work with your peers. I was utilizing Blackboard at the peak of COVID when everything shut down. Blackboard allowed me to continue my education and still obtain the necessary information to succeed in my academic journey. Cons Blackboard is a bit more confusing to utilize than Canvas. It does take some getting used to however, the more you log on and explore, the easier it gets. Review Source AG Andrew G. Software Engineer Computer Software Used the software for: 2+ years ### "Extremely useful but expensive for personal use" September 25, 2022 5.0 Used daily in my undergraduate studies for tracking classes and assignment submission as well as virtual classes. Pros This made class tracking and professor collaboration a breeze all through my undergraduate and beyond. Cons The screen sharing could use some improvement Review Source KH Kyle H. Student Construction Used the software for: 6-12 months ### "My new Virtual Classroom " October 4, 2021 5.0 My overall experience was great. As a virtual environment was not the most popular means for schools, Blackboard Collaborate made this transition smooth during the pandemic. It is a great tool for learning either as a student or a teacher. Pros It is a secure and safe video conferencing application, which makes learning in a virtual environment easy and accessible. I find the whiteboard option that gives all users the opportunity to write simultaneously particularly useful for groups to share and collaborate. I also like chat feature with the ability to speak publicly and privately. It has bridged the gap between the physical and virtual classroom allowing students to learn remotely and be able to review lesson which was not possible in a physical environment. Cons The problem I had with this software was sometimes i had an issue connecting my microphone and camera. It's user interface could be improved, making tasks such as playing videos and sharing images easier as it takes a long period to upload content on the platform Review Source DS Deniz S. Instructor Education Management Used the software for: 2+ years ### "Not complicated and good for students" November 10, 2021 4.0 Pros Menu layouts are designed well. Student have never complained about that they couldn’t locate anything. Cons The interface looks very old and archaic. Review Source MG Melissa G. Adjunct Professor Education Management Used the software for: 2+ years ### "Gets the job done." July 1, 2024 3.0 It got the job done, but not as efficiently as other platforms. Pros The ability to have class discussions via a discussion board forum. Cons The software was not advanced. Very hard to format posts. Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: 2+ years ### "More Essential Than Ever With Virtual Learning" June 6, 2022 4.0 Overall, have had a good experience. Have also used Canvas and that was slightly better than Blackboard for us. Pros Great platform for student/instructors to have all the information necessary in one place. Many features to allow seamless learning experience for students. Cons Sometimes screensharing will throttle speeds it seems and sometimes audio is not clear. Review Source JC James C. Research Associate Research Used the software for: 2+ years ### "Higher education essential platform for sharing resources" March 10, 2022 4.0 Good, it does the job that is intended for it. We use it for providing learning materials and tracking assessments, which it does very well and can manage large sets of students/users. It could be sleeker and improved in its function and overall interface. Pros This software allows us to share lecture slides and online recordings with large groups of students. We used this pre-pandemic but it has become even more important in the current climate. Relatively easy to use for providing learning materials and tracking assessments. Cons The software doesn't have a function to see whether an individual student has downloaded or accessed a certain material, this would be useful. The interface and overall look could also be improved. Review Source VR Verified Reviewer Senior Payroll Generalist Education Management Used the software for: 2+ years ### "Worked with Blackboard for several yrs obtaining two degress as an online student." August 6, 2018 5.0 I have used Blackboard across the years in different educational facilities as an online student. It has been non-problematic and I've achieved to college degrees and would recommend to anyone looking to set-up a learning environment. Pros I like the ease and setup of the course in blackboard. The layout is super-friendly in terms of finding your course materials, your email, instructor information, or accessing discussion boards. As a student in different schools, I found blackboard worked pretty much the same way, no issues in attending my live class sessions or taking my tests. Cons No cons regarding blackboard from a student's stance. It is really laid out where anyone can log in and find their way around after a brief tutorial. Review Source VR Verified Reviewer Director of Marketing E-Learning Used the software for: 2+ years ### "Great teaching/training tool, but lacking on data and accessibility" January 22, 2019 3.0 BBC has some nice tools and features, but in order for this to have real value additional features and improvements are needed. Pros I like the BBC teaching tools and features (drawing tools, image captures, breakout rooms, etc.). This is a great tool for the classroom setting and virtual training events. I also like the teleconference bridge feature. Cons There are many frequent technical issues, often making it impossible to access. Audio can be tricky at times as well. It's not great for use as a marketing tool, especially due to the fact that it requires downloads to access. The other major issue is the lack of attendee data or ability to easily capture or store participant engagement data. Review Source Casscilla C. Student Computer Software Used the software for: 2+ years ### "Strayer Student" February 12, 2020 5.0 I love blackboard this is one of the great software I have ever seen in a college and I am thankful that I will be using it after I am done with each term. It helps me stay on track with my work that is due. Pros I like that blackboard has every piece of information that I need in regards to my school assignments. Not having to go to the site and login is a plus when it comes to doing my task. I can also and question and get answers right away with this software. Cons I see that they have take the virtual assistant off of the blackboard. Many of us depended on this to help us when the school wasn't open. I am sure if you put Iven back on that we would use him he was such a help. Review Source SG Saloni G. Program Manager Retail Used the software for: 1-2 years ### "Must use for learning" August 15, 2021 5.0 It has been a wonderful experience so far. It helped me a lot in my learning, effective collaboration and also in tracking my assignment’s due date. Pros I really like the collaborative/whiteboard feature which helps in interacting with the peers and sharing our thoughts. Cons Sometimes the server went down and I was unable to submit my assignment. Review Source VR Verified Reviewer Office Manager Computer Software Used the software for: 2+ years ### "Good collaborative tool for long-distance learning" January 27, 2018 4.0 Pros Lots of useful features for professors and students that makes online learning feel more personal. Instant messaging works well and the interactive whiteboard is indispensable. It's a nice touch that it's browser-based, so there's no need for students to download a desktop version as it can be accessed anywhere. Students seems to benefit from the instant interaction with the teacher with the two-way webcam capabilities. Uploading files, slides, and videos is smooth and useful. Cons All features are hard to realise if you don't have a lot of IT resources or experience. Students should be able to record private sessions/breakout rooms. Sometimes students find that the more people in attendance, the more instance of freezing and errors. Some students have also mentioned issues interacting with the MacBooks. Tablet/mobile capability could also be tweaked as the interactive whiteboard seems to have issues on these platforms. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.