--- title: "Class for Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Class for Web the right Higher Education solution for you? Explore 442 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141222/Blackboard-Collaborate/reviews/" page_type: "reviews" language: "en" --- Class for Web 4.2 (442) [View alternatives](https://www.capterra.com/p/141222/Blackboard-Collaborate/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Class for Web Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Noxolo R Tutor and StudentAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “I love that one can teach, create and manage sessions, get grades and have online training and seminars.“ January 26, 2024 Noxolo R Tutor and StudentAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “I don't like that sometimes the number of people who can attend an online session is limited (it was 250 personnel) and that it crashes.“ January 26, 2024 Johannes S AnalystFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is versatile and offers the integration of many services, such as file upload, grading, assignment submission and interface customization.“ October 30, 2022 MA Mark A ADjunct ProfessorE-Learning, 201 - 500 employeesUsed the software for: More than 2 years. “It can, at times, require more resources than what older systems might be able to handle.“ November 4, 2023 TM Tlhalefo M StudentAccounting, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One of the best ways to conduct lectures/tutorials, all students were able to easily interact with the facilitator and the learning materials, the white board is an amazing feature that makes the entire experience the best“ January 12, 2023 MM Mahlaga M LibrarianHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “This situation wastes time and can be frustrating on a slow internet connection.“ February 16, 2024 WI Wassim I Associate ProfessorComputer Networking, 501 - 1,000 employeesUsed the software for: More than 2 years. “Collaborate has more or less all the features available in dedicated video conferencing tools such as Zoom or MS Teams with the ease and flexibility of using it from within the Blackboard LMS.“ July 17, 2023 RD RussAhna D StudentHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “Jamboard, Padlet and collaborative whiteboard software just always felt underdeveloped, messy, crowded and too lacking in structure.“ January 5, 2023 ## Showing most helpful reviews Showing 1-25 of 442 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arturo L. Multi-tasking Marketing and Advertising Used the software for: 1-2 years ### "Your Blacboard virtual classroom integration" June 1, 2022 3.0 The overall experience of Blackboard Collaborate is compliant and straightforward because as I said it does not have many features or differentiators against its market competition, it is simply the blackboard addon to take online classes or virtual meetings, its stability also characterizes it but from there on out, it is a pretty normal platform, and very easy to use. Pros What makes collaborate stand out is its stability when it comes to virtual meetings, of course depending on your network is what determines your experience during the meeting of course. Another thing is that in my case, being still a student, the collaborate is already integrated into the class in a section where either the teacher creates the icon on the left bar, or you simply go to the blackboard tools and you can find there the meeting you want to enter the entire course you have. The platform is designed for you to join immediately so if you are in a hurry, the software will take care of that and help you with that. Cons I didn't see many disadvantages of blackboard collaborate when it comes to taking classes or having meetings with my team when planning projects, since it is a virtual meeting software that complies but is quite simple, which does not have many differentiators out of the market. It is quite reliable, but for some reason, my teachers prefer to take better classes in Microsoft Teams because they feel it has better and more features than blacboard collaborate. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) For its better and more functions offered by the platform, also to take advantage of the office package and because in general it could be said that it is better technically speaking. Review Source VR Verified Reviewer Student Hospital & Health Care Used the software for: 2+ years ### "Blackboard Collaborate Review" July 2, 2022 5.0 Blackboard collaborate is a straightforward tool that is very effective for educational purposes. Pros As a university student in the COVID-19 pandemic, blackboard collaborate was a complete necessity. I used this app everyday for at least 2 years while navigating through classes, webinars and even exams. It is a great app that is geared toward hosting larger groups. This software is easy to use and the interface is very interactive. It allows for screen sharing and even fantastic features that allow the host to give attendees impromptu multiple choice quizzes. The break out room feature is also beneficial in managing larger groups. One of my favorite features is the promotion of asynchronous learning by providing recordings of meetings and classes. The icons are also very easy to use, even for first time users. Cons Blackboard collaborate needs an extremely strong internet connection to run smoothly. Other than that, the app is quite reliable. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I switched from Skype because it was outdated and did not provide me with as many features. I switched from zoom as my University promoted and hosted classes mostly on blackboard. Review Source KW Karla W. President Internet Used the software for: 2+ years ### "Blackboard is outdated" November 21, 2024 3.0 Black board was an average experience when I first used it we were just beginning to start online learning. But now blackboard is outdated and canvas is the leader . Pros Black board was one of the first web based learning for me. It was very basic and straight forward. Cons Blackboard was not as comprehensive as canvas. The collaboration was lacking and how assignments were submitted caused confusion at times Review Source TP TeHilla P. Student Health, Wellness and Fitness Used the software for: 2+ years ### "A Necessary Platform in the Face of the Decline of Face to Face Classes" June 27, 2022 4.0 I love blackboard collaborate. It saved my education during the pandemic. The most useful feature for me is the ease of access to recordings. Unlike other platforms, the recordings are stored directly on the platform and do not require the host or lecturer to directly send the recording to participants. The platform is so easy to use and mimics the structure of a real classroom. Pros Ease of Navigation User friendly Multiple avenues of communication (video, audio and live chat) Break out rooms options for group collaboration during classes Ability to schedule and create multiple classes that can be conducted simultaneously without disrupting each other Hands up feature Polls Recordings available Cons Initial learning curve as the platform is not similar to others that’s i’ve used before. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Blackboard is more user friendly More similar to a classroom setting Review Source WI Wassim I. Associate Professor Computer Networking Used the software for: 2+ years ### "Blackboard Collaborate: Video Conferencing Embedded into the Blackboard LMS Platform" July 17, 2023 4.0 Very great experience. Has been using it with Blackboard for conducting video lectures and office hours in my online and face-to-face university courses. Pros The integration of Blackboard Collaborate with the Blackboard LMS makes it very easy to conduct video chat sessions with course participants for the sake of online lecturing, tutorial sessions, or office hours. Collaborate has more or less all the features available in dedicated video conferencing tools such as Zoom or MS Teams with the ease and flexibility of using it from within the Blackboard LMS. Cons Some performance lagging in voice has been experienced on slow network connections. The number of participants is not the cause of this but probably the media tuning algorithms to smooth the lags cause by intermittent Internet connections. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) The flexibility of using Collaborate with in the Blackboard LMS Review Source KH Kahlil H. Student Education Management Used the software for: 1-2 years ### "Understanding Blackboard Collaborate " November 22, 2021 4.0 The overall experience is good as the demands form the software are being met Pros The software is suited for online classes. The software has what is described as two factors authentication prior to sharing sound and video Cons The bandwidth needed to participate on this platform is high therefore a strong network connection is needed to actively participate. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Class for Web Functionality of the software is more suited than the other softwares Review Source Kelly P. Owner Retail Used the software for: Less than 6 months ### "Buggy and Difficult for Students to Use" April 14, 2021 3.0 I really wanted to like Blackboard Collaborate, but there are just too many problems and it gets in the way of the actual learning for my students. Pros The software does a good job with video, audio and screen sharing. I'm able to easily must students and see when someone has a question. I like that when I record a session, it makes the recording automatically available for the students. Cons I teach at a community college and recently switched to Collaborate for my class. I teach adults who are able to handle most technical issues, but collaborate has been very frustrating to deal with. Several of my students simply quit coming because they kept getting kicked out. I also like to join on both my phone and laptop so I can demonstrate mobile apps, but Collaborate only allows me to log in once. The help section and knowledge base have a lot of content, but I can never find the answers I'm looking for. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) The college I teach at provided Collaborate for us to use. Review Source VR Verified Reviewer Student and Investor International Trade and Development Used the software for: 6-12 months ### "Solid collaboration and communication platform" April 19, 2021 3.0 The general experience is that Blackboard Collaborate is a solid tool for collaboration, team and file management, and communication in video conferences. Pros Blackboard Collaborate has a broad range of features and comes along with high customizability. The video conferencing is very good, also in comparison with competitors, such as "ZOOM" and "Microsoft Teams". Cons Ease of use and ease of development is lacking. Moreover, the then even more necessary customer support is not always as available as needed and responses solving an issue can take a while. A clearer and simplified design of the overlays could tremendously benefit these issues. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Class for Web We were more aware of Blackboard Collaborate. Later, we switched to Microsoft Teams. Review Source VR Verified Reviewer EIR Information Technology and Services Used the software for: Less than 6 months ### "Classroom Video conferring " October 24, 2019 5.0 my overall experience of Blackboard Collaborate is good Pros As opposed to web casting and video conferencing software, Blackboard Collaborate has interrogations and features that are specifically designed for engagement with the learners/audience Cons I am a new user of the Blackboard Collaborate's license so far nothing to complain about. Although the budget for this product is more expensive than our previous option Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/) Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We have the budget to try an alternative as we are looking for a platform that can help us syndicate and sell our content directly to the learner/audience Review Source DG Diego G. Staff Writer Media Production Used the software for: 6-12 months ### "Workable, but lacking in reliability" October 10, 2020 4.0 Pros Great for large groups, has enough features to keep up with the competition including: breakout rooms which work great, screen sharing, whiteboard for demonstrations, moderating for a smooth meeting flow. It's somewhat easy to use, so that's always a plus. Cons My biggest problem is reliability and stability. The software has crashed on me quite often, even with a robust and very capable laptop. For a software that's supposed to make collaboration easy, these issues are big drawbacks for me, and it's why we switched back to our original software. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Just for a test run and see what it was like, but we switched back to Zoom! Review Source JM Jim M. Administrator Hospital & Health Care Used the software for: I used a free trial ### "First time user " January 6, 2025 4.0 It wasnt to bad migh go better with a live tutorial Pros The clarity of the data and expisure level . Cons It was a little tricky to navigate around. Review Source CG Cheryl G. Adjunct Prof of Speech and Theatre E-Learning Used the software for: 2+ years ### "Bb Collaborate Brings Life to Online-Learning Courses" March 30, 2022 4.0 Overall, I am very happy using Blackboard Collaborate for my online asynchronous (speech communication) courses, as they have made my transfer to online teaching such an easy one! I can't think of a better way to present material for students, and to help individuals during coaching sessions and meetings. So easy to use, presenting in an inviting and simply way (visually) and my students have found it easy to use as well. Pros The easy to use Bb Collaborate helps keep an online class alive. The recording options allows teachers to teach an online course, have the experience recorded, and then uploaded for later viewing for those students unable to attend live. For asynchronous classes, setting up individual meetings, or sessions for coaching students (especially for speech communication courses) is so helpful, easy to use, and very easy for students to simply click on a link to join the meeting. I feel it is a safer version than zoom, and the file-sharing, and screen-sharing options make it versatile and user-friendly for teaches and students alike. My favorite feature is the scheduling set-up: you can easily invite individuals or an entire class by sending the link to them via an email, and creating a time-frame for entering the meeting. The icons on the meeting page are also easy to navigate for first-time users (most of my students are using this for the first time) . Cons Some of the "how to" features when searching for help in using the application were not as clearly presented (there's a lot to navigate through on those help pages), but this is the only aspect of this teaching tool that I would re-visit. The rest of the software hasn't show to be difficult to use, in any way. Reason for choosing Class for Web The college chose this product - campus-wide, so I'm not sure if other products where considered. Review Source LM Lauren M. Teacher Primary/Secondary Education Used the software for: 2+ years ### "Great software for online schooling, but has limitations" October 25, 2017 4.0 I love that I can control who types, who can speak, and who can use the video function. I do wish that I could change the name of a student who logs in. If they log in with their name spelled incorrectly, they have to log out and log back in, whereas in our old software (Elluminate!) I could edit participant names. Pros Blackboard Collaborate makes it simple for me to attend online meetings and meet virtually with my students across the state of Florida. I can easily upload PowerPoint slides, play videos, and distribute files. Cons The Exception Errors are pretty common - sometimes I get booted out or my software freezes. It seems like the higher the attendance, the more likely these errors are. Review Source HI Hesham I. Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Collaborate and More thru Bb" June 10, 2022 5.0 Pros Build your course page easily, upload the needed documents, scheduling, conduct your sessions, attendance report, assignments, quizzes..etc Cons Special prices for STARTups should be taken into consideration to be used as a training tool not only for universities... Review Source VR Verified Reviewer Professor of Science Higher Education Used the software for: 2+ years ### "A great starter program but with a lot of issues for long term users" October 16, 2019 3.0 Since spending 5+ years with Blackboard and Collaborate, we have since switched to Canvas. I am not seeing any issues here, albeit it has only been a year and counting since the switch. I have not had any error messages, and I've conducted live chats and webinars with students without issues. Crossing my fingers that it is the program we've been waiting for and it will keep performing for many years! Pros Collaborate is easy to set up initially, and it allows online collaboration - hence the title - between students and both their peers in the virtual classroom and their professor. Cons For short-term use, the program excels. For long-term users, there are too many bugs in the program for it to be viable for higher education use. We expect our students to be tech savvy, and it is embarrassing when our software does not hold up to this same standard. I frequently got "unavailable" or "error: contact your program administrator" messages, costing me valuable time with my students. There were also times when the whiteboard would freeze, and I'd have to reboot my entire computer while my students waited. Reason for choosing Class for Web Administrators chose Review Source KH Kyle H. Student Construction Used the software for: 6-12 months ### "My new Virtual Classroom " October 4, 2021 5.0 My overall experience was great. As a virtual environment was not the most popular means for schools, Blackboard Collaborate made this transition smooth during the pandemic. It is a great tool for learning either as a student or a teacher. Pros It is a secure and safe video conferencing application, which makes learning in a virtual environment easy and accessible. I find the whiteboard option that gives all users the opportunity to write simultaneously particularly useful for groups to share and collaborate. I also like chat feature with the ability to speak publicly and privately. It has bridged the gap between the physical and virtual classroom allowing students to learn remotely and be able to review lesson which was not possible in a physical environment. Cons The problem I had with this software was sometimes i had an issue connecting my microphone and camera. It's user interface could be improved, making tasks such as playing videos and sharing images easier as it takes a long period to upload content on the platform Review Source DS Deniz S. Instructor Education Management Used the software for: 2+ years ### "Not complicated and good for students" November 10, 2021 4.0 Pros Menu layouts are designed well. Student have never complained about that they couldn’t locate anything. Cons The interface looks very old and archaic. Review Source MG Melissa G. Adjunct Professor Education Management Used the software for: 2+ years ### "Gets the job done." July 1, 2024 3.0 It got the job done, but not as efficiently as other platforms. Pros The ability to have class discussions via a discussion board forum. Cons The software was not advanced. Very hard to format posts. Review Source AA Asaf A. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Great software for Higher Education" May 14, 2023 5.0 All in all, Blackboard Collaborate is a great software for managing education materials. Pros I can easily log into my account and see all courses that I got. Also, nice interface make this software special because I use it daily. I can download or upload materials without any problems. Cons I am actually using it in education purpose only and I have not faced with any problems yet. Review Source JC James C. Research Associate Research Used the software for: 2+ years ### "Higher education essential platform for sharing resources" March 10, 2022 4.0 Good, it does the job that is intended for it. We use it for providing learning materials and tracking assessments, which it does very well and can manage large sets of students/users. It could be sleeker and improved in its function and overall interface. Pros This software allows us to share lecture slides and online recordings with large groups of students. We used this pre-pandemic but it has become even more important in the current climate. Relatively easy to use for providing learning materials and tracking assessments. Cons The software doesn't have a function to see whether an individual student has downloaded or accessed a certain material, this would be useful. The interface and overall look could also be improved. Review Source VR Verified Reviewer Senior Payroll Generalist Education Management Used the software for: 2+ years ### "Worked with Blackboard for several yrs obtaining two degress as an online student." August 6, 2018 5.0 I have used Blackboard across the years in different educational facilities as an online student. It has been non-problematic and I've achieved to college degrees and would recommend to anyone looking to set-up a learning environment. Pros I like the ease and setup of the course in blackboard. The layout is super-friendly in terms of finding your course materials, your email, instructor information, or accessing discussion boards. As a student in different schools, I found blackboard worked pretty much the same way, no issues in attending my live class sessions or taking my tests. Cons No cons regarding blackboard from a student's stance. It is really laid out where anyone can log in and find their way around after a brief tutorial. Review Source VR Verified Reviewer Director of Marketing E-Learning Used the software for: 2+ years ### "Great teaching/training tool, but lacking on data and accessibility" January 22, 2019 3.0 BBC has some nice tools and features, but in order for this to have real value additional features and improvements are needed. Pros I like the BBC teaching tools and features (drawing tools, image captures, breakout rooms, etc.). This is a great tool for the classroom setting and virtual training events. I also like the teleconference bridge feature. Cons There are many frequent technical issues, often making it impossible to access. Audio can be tricky at times as well. It's not great for use as a marketing tool, especially due to the fact that it requires downloads to access. The other major issue is the lack of attendee data or ability to easily capture or store participant engagement data. Review Source SO Steve O. educator Government Administration Used the software for: 2+ years ### "Excellent online meeting tool" September 18, 2019 4.0 Blackboard Collaborate is an essential tool for online meetings. Provides more than just voice meetings and allows an interactive experience. This provided an excellent meeting experience for 9-12 high school students in an online environment. Pros Blackboard Collaborate is an efficient tool to use for online meetings. Meeting hosts can load presentations into a whiteboard space and navigate as the meeting progresses. Participants have a variety of tools available to participate in the meeting including a chat box, emoticons, raise hand, step away and other features. Video for both the host and the participants can be enabled. Whiteboard tools can be activated to allow users to write on the whiteboard space using a variety of writing tools. Meetings can be recorded, downloaded, and saved for users to view at other time. Cons This software can have a high learning curve. Very intimidating for non-technical users. Proper customer and technical training is highly recommended. Large groups (100 plus) will lag in Blackboard Collaborate. Review Source MS Mandy S. Owner Cosmetics Used the software for: 2+ years ### "Smooth Experience as a User + Learner" January 27, 2022 5.0 Using Blackboard Collaborate has made my experience as a student much simpler by organizing all of my deadlines, upcoming assignments, announcements and grades in one location, and gives me the option of viewing that data by class or as a whole. Pros I've used Blackboard Collaborate for years as a higher-education student and appreciate how customizable and flexible the software is. From discussion board capabilities to automatic quiz grading, embeded videos, and easy-to-find tutorials on the way the software operates, using Collaborate has always enhanced my experience in higher education courses. Cons I would appreciate it if Blackboard would automatically save discussion board replies that were written, but not pposted, as a draft. Many students I've interacted with, along with myself, have written a lengthy discussion board reply in Blackboard only to lose internet access or be interrupted, and come back later to find that their reply was lost. Review Source RB Rebecca B. Student E-Learning Used the software for: 2+ years ### "Equips you to be organized " November 20, 2018 4.0 I have completed several courses both in class and online through blackboard and have minimal negative comments. I have taken it for math, science, and even art courses and each were fairly easy to navigate. Having electronic copies of important documents, like the syllabus, is invaluable because it is always accessible for your reference. The more you use it, the easier it becomes to navigate. Pros Everything you needed for the course could be found under its heading, so you always had access to your syllabus and course requirements. It allows the unconventional student to be equipped with everything they need to still learn outside of the classroom - at the convenience of their own time. Cons Just because all the information is provided does not mean you are automatically organized - toggling between tabs creates the possibility of potentially missing an assignment, as blackboard does not alert you when something is due. therefore, if you happen to skip over a tab in the class you may also be skipping over an assignment. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.