# Workpro Complaints Management System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Workpro Complaints Management System Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/141240/Workpro-Complaints-Management-System --- # Workpro Complaints Management System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Workpro Complaints Management System ## What is Workpro Complaints Management System? Workpro Complaints is a complete complaints management solution that gives you complete visibility and control of every part of the process, ensuring fair and consistent treatment for every customer or stakeholder. Workpro is cloud-based and hosted in secure UK-based data centres. It is easy to use, cost-effective and specifically developed for complaints. Workpro is configurable and can be integrated with other systems. A specialist FCA version is available. ## What is Workpro Complaints Management System used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £975 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Workpro Complaints Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.workpro.com/&name=Workpro Complaints Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Workpro Complaints Management System 4.0 (8) VS. [4.5 (528)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price £975 Per User, Per Year Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (8) Ease Of Use 4.1 (527) Value For Money 4.2 (5) Value For Money 4.2 (430) Customer Service 3.8 (8) Customer Service 4.5 (492) ## Workpro Complaints Management System alternatives Highest Rated [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,423)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141240/Workpro-Complaints-Management-System/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audit Trail 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Issue Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Issue Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Real-Time Reporting 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Active reporting of data and metrics Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Customer Complaint Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track customer complaints from initiation through resolution Workpro Complaints Management System 44 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Investigate and take action at root cause or error in processes to prevent recurring issues Track customer complaints from initiation through resolution Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Arrange tasks based on the level of priority or urgency Systematic evaluation of various aspects of a project or service to prevent defects or issues Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (8) 3.9 Based on 8 reviews ## Pricing Value for money 4.2 (5) Free Trial Basic £975.00 Per User,Per Year Value for money 4.2 (5) 4.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (8) 3.8 Based on 8 reviews ## User reviews Overall rating 4.0 Based on 8 reviews Filter by rating 5(0) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DH Darnell H. Investigations Officer Government Administration ### "Pros and Cons" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2023 I have been very impressed with the System. It is intuitive and once understood, easy to use. The time intensity is associated with the varied information that my organisation has decided to collect; however, the end results have been fantastic. I am also impressed with the responsiveness of the Helpdesk associated with Workpro. Overall, it is a great system. Of course, with any program there is a period of user angst associated with learning, however, I believe we as an entity are only just beginning to understand the value of what the system can provide and believe we will be adding additional uses and understanding more about what can be gleaned for Workpro in the long run. Pros I appreciate the information provided via the reporting function. Being able to collate the data after insertion and then analyzing the data is a very important and useful function of the system. Cons It is very time intensive to update all the data prompts, but this is unavoidable as the end result is accurate and informative information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Rosalind D. Head of Commercial Services Government Administration ### "Excellent service at a good price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2022 I have enjoyed working with CAS - Computer Application Services as their approach is both collaborative and strategic. They have assisted our organisation make advancements in our functionality offering to our customers and our staff which increases efficiencies and external access to our case management solution. Pros The software deployed has evolved over the years and is responsive to the changing needs of the organisation. I really like the ethos that development costs/investments costs with one Ombudsman is offered to other Ombudsmen without needing to recoup the development costs. That is a very fair and ethical way for a supplier to work. Cons Whilst flexibility in configuration is a good thing, it can lead to organic and unwieldly field additions which become redundant over time. A top down/ bottom-up descriptive tool displaying the interactive facets of the solution for the customer would be beneficial when that customer is requesting a change as visibility of the impact of the change may give pause or assist with a more streamlined approach to the change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 18, 2022 Thank you Rosalind for your kind review. The Workpro team have really enjoyed working with you and your team too! I have forwarded your suggestion for a tool which could help customers to visualise the impact of change requests to the development team. We are always delighted to get user input for our product roadmap. CH Christopher H. Adjudicator / Interim Performance and Business Information Analyst Alternative Dispute Resolution ### "Good system, great team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 15, 2020 I have used the system both as a caseworker and an administrator/developer, and have always been able to get what I needed from it. The team at CAS are responsive and friendly, and always seeking to improve the system through problem-solving conversations and product development. Pros The product is easy to use and is easy to customise to an extent. Cons It would be useful to have more customisable features; our business practices are constantly evolving, and as a result our development is often a few steps behind where we want to be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2021 Thank you for your comments, especially your kind words about our team! Although Workpro is highly customisable, we recognise that customers want the ability to make more changes themselves, without our help. We have therefore increased the user-configurable elements in Workpro and we plan to add more in the coming months. We would welcome a discussion around any particular features you would like included. CM Chris M. Senior Early Resolution Specialist Hospital & Health Care ### "Good foundational product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 11, 2020 Generally positive - customizations can lead to specific glitches which can be slow to resolve as service team appears over stretched. Pros Workpro works seamlessly across platforms as a browser based implementation and is easy to navigate for end users. The product is also highly customizable to meet needs once you have in mind how your workflows operate and what you want to achieve. Cons Workpro could be better integrated in common office based user systems such as Outlook from an email integration perspective (increased funcitonality for the plugin) or web outlook based integrations into the product. Calendar management integrations for case file based timeline alerts and points of contacts meetings etc should be implemented. Click to call functionality integrations for common systems (CISCO / MS Teams etc.) which could also autolog call timestamps. Better preview functions for documents. (resolution/ size scalability) could be improved Better dynamics for page loading - each click through on a case file generally leads to a webpage refresh which adds up to time with high latency. Ability to encrypt documents/PDF's from within WorkPro for emailing would be advantageous. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2020 Thanks very much for your review. We are glad your users find Workpro easy to use and you're right, it is highly customizable! There are now many elements of the system that customers can maintain themselves, with more on the way. We have invested heavily in our customer support, development and testing teams recently, with more staff recruited, an updated 24/7 online helpdesk and improved processes with industry benchmarked performance targets. We will track support feedback to ensure we return to 4 and 5 star ratings. Thank you also for the product suggestions, I have passed these to our team. Email encryption is available as an add-on module and we are currently researching integration with MS Teams (please contact us if you would like to know more). JF Jeffrey F. Records Management & Privacy Specialist Government Administration ### "Workpro " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 31, 2020 Workpro was able to integrate several other business tools like email and scanning so we were able to have one business solution for our frontline work. Pros I like that you can customize the workflow to be relatively simple. Cons The product does not allow individual customizations. For example, staff cannot turn on or off items like seeing a specific page or certain tasks, based on how they work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2020 Thanks very much for your review. Workpro comes pre-configured with a standard set of workflows and reports, but is also highly customizable. We are actively increasing the amount of customization customers can do themselves. This is usually done at authorised system administrator level to ensure consistency across the user base, but there will also be some capabilities at individual user level e.g. dashboard widgets you can select/de-select. AP Alicia P. Case Management Officer Law Enforcement ### "Workpro Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 28, 2020 Pros The features that are most impactful for our organization are the workflows and the reporting software. These features allow users to easily progress a case along and offer a wide range of fields and periods to report on. Cons For our organization, we found that integration with our existing business processes was quite difficult. We had to customize the system to fit our business needs, which was a hit-and-miss process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2020 Thanks very much for your review, we really appreciate it and are glad you find the workflows and reporting in Workpro impactful. Workpro is highly customisable and we acknowledge that things took longer than we would have liked to hone the system for your business needs. We have done a lot of work over the past two years to improve our onboarding process, as well as extending the elements of the system customers can configure themselves. NV Nick V. Risk Officer Insurance ### "Complaints " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 27, 2020 Moving from a spreadsheet to this has been really helpful . It has enabled us to better manage our complaints Pros Like the fact it tells you where you have gone wrong . Really useful for an occasional user Cons In my opinion its missing a chasing / reminder system . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2020 Thanks very much for your review. We are glad to hear Workpro is helping you manage complaints better. Alerts, reminders and tasks are a key part of Workpro's feature set and we want to ensure you are getting the most out of these. Following on from your recent meeting with our Business Analysts, which covered Workpro's chasing system, we await your feedback from the process review you are conducting and we will help you to activate the right settings. NS Neil S. Chief Executive Legal Services ### "Very easy to use and intuitive system. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 12, 2017 Pros Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18). Cons This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 13, 2017 Thanks for taking the time to give us a review. We are delighted you think Workpro is a great tool and that you find it easy to use and adaptable. We note that you would like to find out more about what other clients are doing and how that may be useful to SLCC. We look forward to collaborating with you on further enhancements to your adaptation of the product. [View all Reviews](https://www.capterra.com/p/141240/Workpro-Complaints-Management-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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