# Workpro Complaints Management System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Workpro Complaints Management System the right Complaint Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141240/Workpro-Complaints-Management-System/reviews --- Workpro Complaints Management System 4 (8) [View alternatives](https://www.capterra.com/p/141240/Workpro-Complaints-Management-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Workpro Complaints Management System Ease of use 3.9 Customer Service 3.8 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Rosalind D. Head of Commercial Services Government Administration Used the software for: 2+ years ### "Excellent service at a good price" October 4, 2022 4.0 I have enjoyed working with CAS - Computer Application Services as their approach is both collaborative and strategic. They have assisted our organisation make advancements in our functionality offering to our customers and our staff which increases efficiencies and external access to our case management solution. Pros The software deployed has evolved over the years and is responsive to the changing needs of the organisation. I really like the ethos that development costs/investments costs with one Ombudsman is offered to other Ombudsmen without needing to recoup the development costs. That is a very fair and ethical way for a supplier to work. Cons Whilst flexibility in configuration is a good thing, it can lead to organic and unwieldly field additions which become redundant over time. A top down/ bottom-up descriptive tool displaying the interactive facets of the solution for the customer would be beneficial when that customer is requesting a change as visibility of the impact of the change may give pause or assist with a more streamlined approach to the change. Review Source Response from Computer Application Services October 18, 2022 Thank you Rosalind for your kind review. The Workpro team have really enjoyed working with you and your team too! I have forwarded your suggestion for a tool which could help customers to visualise the impact of change requests to the development team. We are always delighted to get user input for our product roadmap. DH Darnell H. Investigations Officer Government Administration Used the software for: 1-2 years ### "Pros and Cons" February 10, 2023 4.0 I have been very impressed with the System. It is intuitive and once understood, easy to use. The time intensity is associated with the varied information that my organisation has decided to collect; however, the end results have been fantastic. I am also impressed with the responsiveness of the Helpdesk associated with Workpro. Overall, it is a great system. Of course, with any program there is a period of user angst associated with learning, however, I believe we as an entity are only just beginning to understand the value of what the system can provide and believe we will be adding additional uses and understanding more about what can be gleaned for Workpro in the long run. Pros I appreciate the information provided via the reporting function. Being able to collate the data after insertion and then analyzing the data is a very important and useful function of the system. Cons It is very time intensive to update all the data prompts, but this is unavoidable as the end result is accurate and informative information. Review Source CM Chris M. Senior Early Resolution Specialist Hospital & Health Care Used the software for: 2+ years ### "Good foundational product" September 11, 2020 4.0 Generally positive - customizations can lead to specific glitches which can be slow to resolve as service team appears over stretched. Pros Workpro works seamlessly across platforms as a browser based implementation and is easy to navigate for end users. The product is also highly customizable to meet needs once you have in mind how your workflows operate and what you want to achieve. Cons Workpro could be better integrated in common office based user systems such as Outlook from an email integration perspective (increased funcitonality for the plugin) or web outlook based integrations into the product. Calendar management integrations for case file based timeline alerts and points of contacts meetings etc should be implemented. Click to call functionality integrations for common systems (CISCO / MS Teams etc.) which could also autolog call timestamps. Better preview functions for documents. (resolution/ size scalability) could be improved Better dynamics for page loading - each click through on a case file generally leads to a webpage refresh which adds up to time with high latency. Ability to encrypt documents/PDF's from within WorkPro for emailing would be advantageous. Review Source Response from Computer Application Services October 6, 2020 Thanks very much for your review. We are glad your users find Workpro easy to use and you're right, it is highly customizable! There are now many elements of the system that customers can maintain themselves, with more on the way. We have invested heavily in our customer support, development and testing teams recently, with more staff recruited, an updated 24/7 online helpdesk and improved processes with industry benchmarked performance targets. We will track support feedback to ensure we return to 4 and 5 star ratings. Thank you also for the product suggestions, I have passed these to our team. Email encryption is available as an add-on module and we are currently researching integration with MS Teams (please contact us if you would like to know more). NS Neil S. Chief Executive Legal Services Used the software for: 2+ years ### "Very easy to use and intuitive system. " September 12, 2017 4.0 Pros Ease of use and reliability are very high on the list. It has also proved adaptable whilst still retaining the benefits of an 'off the shelf' solution. It works well on secure remote access (for increasingly mobile workforce). It has strong reporting tools. CAS are proactive with changes which all users need (for example upcoming GDPR compliance - May 18). Cons This is not a 'like least' but something to 'improve further'. We've recently has some user group sessions which have let us see how other organisations are getting the most out of this great tool, more of that approach might inspire use to better use of and adaptation of this product, and is a great value add from working with CAS as a partner. Video demos of the products, as deployed, in other willing organisations, would also be great. This deals with the challenge of us not always knowing what to ask for, even although when we can frame the right question something is often possible within the system. Review Source Response from Computer Application Services September 13, 2017 Thanks for taking the time to give us a review. We are delighted you think Workpro is a great tool and that you find it easy to use and adaptable. We note that you would like to find out more about what other clients are doing and how that may be useful to SLCC. We look forward to collaborating with you on further enhancements to your adaptation of the product. CH Christopher H. Adjudicator / Interim Performance and Business Information Analyst Alternative Dispute Resolution Used the software for: 2+ years ### "Good system, great team" December 15, 2020 4.0 I have used the system both as a caseworker and an administrator/developer, and have always been able to get what I needed from it. The team at CAS are responsive and friendly, and always seeking to improve the system through problem-solving conversations and product development. Pros The product is easy to use and is easy to customise to an extent. Cons It would be useful to have more customisable features; our business practices are constantly evolving, and as a result our development is often a few steps behind where we want to be. Review Source Response from Computer Application Services January 7, 2021 Thank you for your comments, especially your kind words about our team! Although Workpro is highly customisable, we recognise that customers want the ability to make more changes themselves, without our help. We have therefore increased the user-configurable elements in Workpro and we plan to add more in the coming months. We would welcome a discussion around any particular features you would like included. AP Alicia P. Case Management Officer Law Enforcement Used the software for: 2+ years ### "Workpro Review" August 28, 2020 4.0 Pros The features that are most impactful for our organization are the workflows and the reporting software. These features allow users to easily progress a case along and offer a wide range of fields and periods to report on. Cons For our organization, we found that integration with our existing business processes was quite difficult. We had to customize the system to fit our business needs, which was a hit-and-miss process. Review Source Response from Computer Application Services September 15, 2020 Thanks very much for your review, we really appreciate it and are glad you find the workflows and reporting in Workpro impactful. Workpro is highly customisable and we acknowledge that things took longer than we would have liked to hone the system for your business needs. We have done a lot of work over the past two years to improve our onboarding process, as well as extending the elements of the system customers can configure themselves. JF Jeffrey F. Records Management & Privacy Specialist Government Administration Used the software for: 2+ years ### "Workpro " August 31, 2020 4.0 Workpro was able to integrate several other business tools like email and scanning so we were able to have one business solution for our frontline work. Pros I like that you can customize the workflow to be relatively simple. Cons The product does not allow individual customizations. For example, staff cannot turn on or off items like seeing a specific page or certain tasks, based on how they work. Review Source Response from Computer Application Services September 15, 2020 Thanks very much for your review. Workpro comes pre-configured with a standard set of workflows and reports, but is also highly customizable. We are actively increasing the amount of customization customers can do themselves. This is usually done at authorised system administrator level to ensure consistency across the user base, but there will also be some capabilities at individual user level e.g. dashboard widgets you can select/de-select. NV Nick V. Risk Officer Insurance Used the software for: 1-2 years ### "Complaints " August 27, 2020 4.0 Moving from a spreadsheet to this has been really helpful . It has enabled us to better manage our complaints Pros Like the fact it tells you where you have gone wrong . Really useful for an occasional user Cons In my opinion its missing a chasing / reminder system . Review Source Response from Computer Application Services September 15, 2020 Thanks very much for your review. We are glad to hear Workpro is helping you manage complaints better. Alerts, reminders and tasks are a key part of Workpro's feature set and we want to ensure you are getting the most out of these. Following on from your recent meeting with our Business Analysts, which covered Workpro's chasing system, we await your feedback from the process review you are conducting and we will help you to activate the right settings. Similar Products Featured ## Related categories [Complaint Management](https://www.capterra.com/complaint-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.