Who Uses This Software?

Ideal for small and midsize business working on collaborative projects online. Well suited for companies hiring remote workers and freelancers. Any collaborating community or educational organization.


Average Ratings

28 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/year
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Ascensio System
  • www.onlyoffice.com/
  • Founded 2009
  • Latvia

About ONLYOFFICE

OnlyOffice is a cloud office for team collaboration on documents and projects. Here are the features available: Online office suite compatible with MS Office formats: text document, spreadsheets and presentation editors. CRM system: customer base, opportunities, web-2-lead form, invoicing system, Project management toolset: Gantt Chart, task management, time tracking, reports Collaboration: corporate communication tools - blogs, forums, chat, polls, bookmarks. Mail Aggregator and Server


ONLYOFFICE Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control

ONLYOFFICE Reviews Recently Reviewed!

Easy to use; makes sharing and editing documents a breeze.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very simple to use and the system is set up to be similar to MS Office, which is nice because I don't have to figure out where to go to get to whatever button I need.

Cons: Some of the default settings setup are very strange; I would love to be able to change the default settings without having to go to every document and editing the settings manually.

Intuitive, Responsive, and Free

Oct 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Interface is very intuitive, Rich in Features and Glad that there is a free version provided (Desktop and Community Edition Server)

Cons: Basically, add more features to the Community Edition Pleaseeee!
(Such as adding a proper drop-down list function on Spreadsheet editor)

Onlyoffice was quick to install and integrate with our existing infrastructure. Works well!

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are able to collaboratively edit our word and excel docs while maintaining their document formats.
Integration with out owncloud install.
Ease of integration with our existing workflows (as above with integration into owncloud)

Cons: The lack of a detailed change/version log for each document edited and to restore from those previous versions (see google docs)

It Keeps Me Organized

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
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Comments: The software does a lot for the price. I find it very useful in keeping on top of my clients. It does require discipline to keep adding things, but it is mostly easy to use. There are little quirks to it, but nothing that makes it unworkable.

Pros: Keeps track of clients throughout the entire process from the moment I make initial contact to the point where I receive payment. Interfaces w/ my Gmail Great projects features> I organize projects and then can keep associated contacts and documents. Wonderful invoice feature

Cons: Does NOT interface with my own email system. Must use gmail or other established providers Word processing is clunky & hard to export. When I copy in or out of it, it does not include hot links The various components are not fully integrated.

We are using Only Office as an in-house / self-hosted substitute for Google Docs

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Full control of our documents including access was imperative for us. Not having to worry about everyone signing up for a Google account since we are on a Microsoft Exchange Online was another bonus.

Cons: The learning curve to get everything setup on the Community edition really does take effort and resources that may be beyond someone who is not IT-savvy or have a team (in-house or external) who can assist with the deployment.

Overall: It was great to deploy for us and solves a lot of document management issues.

Organization Made Simple

Jan 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With this software, we are able to keep organized and create documents from multiple computers. It is amazing. We love it!

I like the product - it meets all our needs

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Good support, enough sets of tools and user-friendly interface

Cons: I think they should have more flexible pricing policy

Overall: Our company has used the product for several months and we are very satisfied with it. We recommended it to our partners and they like the product too.

Good solution for a designer company

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We make different kinds of accessories, furniture, interior decoration, designer objects, etc. and we needed a good solution for keeping in order our numerous products. Onlyoffice has a set of tools to accomplish this task. We can share our projects with customers and control the process of production. But we spent a month to learn how to use the product. Fortunately they have help sections on their web site, user forums and support. Thanks!

Good app, Bad support

Sep 01, 2016
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: It is a good application, but the support is very bad...we never have a right answer, they take days to answer, and it looks like the company is runned by one single person. Never found out who is the manager, and there is nobody to complaint when you get bad support services. Good software, but for those who do not need a business stability....well...you'll get quite nervous not knowing whats going to happen if there is a problem.

Pros: Good price, lots of features

Cons: Important features are not there (like automatic syncronization with Drive or Dropbox), also photo gallery is missing. No way to your network fellows know when there is a new document on a project, And no communication with the managers. It looks like the company is runned by a single person, Eugene. This person answers the online chat and will tell you to send the request to support. You do that...and one day later the same Eugene replies! Usually, you get no solution for your problem. Or you just give up.

Recommendations to other buyers: It is a good app, but you have to be carefull if you need assistance. It looks like there is a problem with client service management, and when we look to a app, this is a key issue to considere.

Perfect for our business

Jul 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to manage, consists of the necessary features, good pricing policy

Cons: there are some bugs

Overall: We have discovered ONLYOFFICE for managing our work and found ourselves happy with the tool. What is impressive about it is that it is well organized and intuitive to our great surprise, it consists of the necessary features which are always of help. We appreciate that we can use it easily without the necesety to resort to other apps and with collaboration tools all the tasks are accomplished twice as faster. The work of the support team is also excellent. Thank you for the great product!

I like using it during several months

Jul 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used it during several months and I'm very satisfied with it: good interface, great support and easy to us and understand options

Excellent product for my business

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used Only Office for two years and I'd like just to say Thank you for this great and well-functional product and good support!

Impressive web office & online document processing

Jun 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After a month of using ONLYOFFICE I've decided to drop a line about what it is. ONLYOFFICE is a neatly organized web office suite for corporate communication. It contains a usable project management system with all necessary tools including Gantt Chart, and a convenient CRM. In general, it allows you to have your entire office in the cloud with a diverse range of facilities making communication between team members fast and productive, which is a key factor for companies like ours. The point that I should surely touch upon is amazing document editors. If you haven't tried online document editors you would be totally impressed. If you have already worked with any of them, those from ONLYOFFICE would turn your life upside down. They are as functional, handy and reliable as desktop MS Office or LibreOffice, but they work online. Your documents are always available for editing and sharing at corporate portal, or in IOS App. Document editors have rich capabilities for reviewing and co-editing in different modes: Fast - shows changes in real time for collaborators and Strict - only after changes were saved. Moreover, you may drop files to a favorite cloud storage Google Drive, DropBox, OneDrive or any other right from your portal.

Pros: A wide range of facilities for business needs, handy feature-rich online document editors, mail client integrated with calendar and CRM.

Cons: Unfortunately for IOS only document editors are available. If I want to l look through my CRM contacts I need to use a browser apart from application.

ONLYOFFICE fulfills all our needs

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After doing trials with many different systems for project management we decided to move forward with ONLYOFFICE. This solution fulfills all our needs successfully. ONLYOFFICE permits to delegate tasks to employees, to track the time and team performance, to build a client database with the possibility to link correspondence (you can create a customer sheet which contains all the data - from contact information to tasks to be performed). With ONLYOFFICE the work became more organized and effective - this system permits everyone to clearly understand their tasks and deadlines he/she faces. Administration get more control of workflow by tracking the time teammates spend on tasks. This allows workers to plan their employment in the most realistic and effective way.

Pros: Full-featured, simple, affordable and easy to use system.

Cons: Sometimes errors occur, but technical support quickly solves problems.

Great

Sep 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ONLYOFFICE's customer support is great. The staff is very helpful and goes above and beyond to ensure that they answer all of your questions. The company answers emails within 48 hours and wait times on the telephone aren't too long. ONLYOFFICE has included a FAQs section and online tutorials on its website and within the CRM software to answer basic and complex questions.

Best CRM

Aug 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In my opinion, TeamLab is the one of the best CRM Software I have ever seen

Excellent

Aug 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ONLYOFFICE is a really good and usefull tool, if you search an easy solution to manage multiple tasks for your group or project team.

Awesome product.

Jun 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can┬┐t find any alternative with this range of features.
Awesome product.

Good tool

May 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TeamLab is a really good and usefull tool, if you search an easy solution to manage multiple tasks for your group or project team.

Awesome

May 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best CRM & Project Management tool!

Easy to use CRM for a digital agency

Sep 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: That's a very simple and intuitive collaboration platform for a medium size digital marketing agency. CRM and Documents are the most popular tools, as we work with a huge number of clients and need to keep all the info in order + regularly updated.
As for the docs, although the online editor is a bit slow so far, the viewer works perfectly even on the iPad. It's convenient to attach files or agreements to the clients profile and have everything in one place .
The only disadvantage I can find is the speed which is sometimes a bit slower than I would like it to be, but the support team (btw very responsive) promised improvements for the next release.

Simple and convenient CRM solution for small business

Jul 04, 2013
5/5
Overall

Comments: Our company is a small online store. When we searched for a web office we tried some variants targeted to a good CRM system, but we stopped on TeamLab CRM because it's simple, intuitive and not stodgy. It provides all the essential features to work with clients. We like the idea of managing documents that we can edit collaboratively and attach them to messages on the portal. Actually TeamLab is the only system that ideally suits our company purposes.

Pros: We found here Automatic lead system and it helps a lot. Also we appreciate the idea of managing and editing documents right on the portal.

Cons: There is no sales pipeline, some business would lack it, but fortunately it's not so important for our company.

TeamLab offers online Document Editor

Jul 20, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Has several strong point:
- the possibility to create and edit the documents online;
- access rights management when working with projects;
- communication - online chat, forums, blogs, etc.

Cons: There is always a room for perfection:
- there is not CRM;
- calendar;

Overall: If you look for a project management solution for small or mid-sized organisations, this platform would become a good every-day instrument to meed your team needs.

Clearly structured platform for PM

Aug 13, 2010
5/5
Overall

Comments: My attention to this TeamLab was drawn by some user comparison with BaseCamp. I decided to give a newcomer a try as the registration required just my name, surname and the name of my future portal. No bulky forms to fill out with my personal info. The general impression was very positive. The platform itself is very easy to handle and no help (tech or explanatory is really needed). As I was interested in project management only, i tried that tool. And liked it. There were more tools, however, included: tools for mantaining blog, forum, photo album and instant messnger. So far seems to be a neatly-deasigned pack of tools for my company.

Pros: Very nicely organized interface. Easy & quick start with no tricky things about plans (clouded version) Free!, yes, it's really free. Open-source version available

Cons: No calender to assign events to. That would be really handy to track events, milestones linked to certain calendar days and visible from my dashboeard for monitoring.

Free Online Project Management that Rocks

Jul 13, 2010
5/5
Overall

Comments: General opinion: free and easy online project & team management. Good intranet system for team communication (esp. in case of outsourcing).

Pros: Free and easy to set up. All needed features for communication are available: chat, blog, dashboards, announcements, forums etc. There are all basic features for online project management. No pain in the neck about setting up team accounts :)

Cons: Need more features for team polls processing & graphs for project management.

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 11, 2015
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money