TwinPeaks Software

POMePOS

3 / 5 2 reviews

Who Uses This Software?

We have served the baking industry for over 30 years expand and solidify their business. Our goal is to streamline your processes and simplify your workflow.


Average Ratings

2 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • TwinPeaks Software
  • www.twinpeaks.net
  • Founded 1981
  • United States

About POMePOS

A cloud-based Point-of-Sale Android tablet application that connects with POMeSYS back-end software (or standalone). Set-up your storefront easily on a laptop or desktop computer instead of fiddling with buttons on screen to easily add products, options and more. Includes supply management, reporting, sales analysis and inventory control. Supports popular credit card terminals like PAX Technologies.


POMePOS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

POMePOS Reviews

Twin Peaks Software - do not deal with them!

Jun 03, 2016
2/5
Overall
2 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Despite sending a detailed requirements list to the vendor and seeing a demo, that the product clearly couldn't meet our needs was evident during implementation. That should have been the end of the story, not happy that I was oversold but fine we could cancel. Or could we? Monthly billing started and may still be ongoing. A promised refund of the first monthly billing never came through, second month, billing appeared again. Again a promise for refund on May 6th and nothing. I now have to go through the time consuming process of having my credit card company deal with it. One of the customer service reps was a pleasure to deal with but calls were never returned in a timely fashion (except of course during the sales process).

Cons: The sales representative didn't listen, talked over me and rambled on and on. I dreaded having to speak to him. Then they lied about my refund that I am still waiting for one month later.

Recommendations to other buyers: Do not give your credit card until after you have thoroughly used the product during the trial period.

Twin Peaks Software

Aug 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having personally sold software in the past, I know what goes on within the industry. I can attest to Twin peaks doing what is right by the customer, and going above and beyond the black and whit fine print of a contract or license. Twin Peaks did what was right in terms of licenses and users in my unique situation even though the contract might have said otherwise. These are very honorable people which is very hard to come by in today's day and age. Therefore they have my continued support.

Cons: Any software implementation has it's own set of challenges at both ends. keeping everything in perspective, there isn't anything I don't like about this product or vendor. some custom items were slow to be developed, but it was not their fault, and I respect the fact that I was the ONLY client requiring this customization, which was provided at no additional charge

Recommendations to other buyers: Don't just look at flashy pretty demos. Functionality and reliability are way too important. At the end of the day, the most important factor in my mind is the company and people you are dealing with. Will you be treated as an individual or as a number. Will you be able to develop a 'relationship" with the company. Will they tweak the SW for you, or do you have to take it as it is.