iConnect POS

iConnect POS

3.5 / 5 23 reviews

Who Uses This Software?

Health and Beauty (Due to a robust appointment booking/commission module) Retail (Great inventory management) Quick Serve Restaurants (Kitchen printing, product modifiers) Multi-Location Stores


Average Ratings

23 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • iConnect POS
  • www.geticonnectpos.com/
  • Founded 2009
  • United States

About iConnect POS

iConnect POS is cloud based point-of-sale and business productivity software that integrates with hardware. Upgrading to iConnect POS is a simple process that will help your business save time and money. Accept any form of payment, connect with customers (CRM), manage employees, and gain valuable insights to keep your business moving forward. Leverage the power of tablets, smartphones, web and desktop to seamlessly connect with employees and customers. Where you go, iConnect POS goes.


iConnect POS Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

iConnect POS Reviews Recently Reviewed!

Provides useful reports

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has plenty of good reports to analyze my sales. It is very intuitive to use, even for new employees.

Cons: The mobile app needs work to be useful beyond viewing today's sales. Some features need to be customizable by the user, such as syncing. I have to sync every Seva store in the US just to see my sales.

Best pos system for small businesses

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the simplicity of icons

Cons: Sometimes the speeds with the data sync can be challanging

Overall: Using iconnect has made every task so easy, from creating customer profiles, to inventory control, sales and transactions!

Pos short comings

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I connect is one of the easier POS systems I've used but it has its flaws at times, from the registered force closing to hanging, it can make the busy days challenging.

Needs more reporting functionality

Dec 19, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I think it's a decent POS system, however, the reporting functionality is lackluster and hard to use. Specifically, the inventory management as well as staff management. And more charting options for sales and sales types (specific products by employee and sales per hour for instance) would be very helpful.

Unsatisfied with my service

Dec 16, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Comments: To whom it may concern,
I depend on IconnectPOS to give me my sales records efficiently and 100% accurate at all times. I can't trust my service due to it not adding up my total sales and disbursing them in there rightful place every single time. I have to look in three different sections to figure out which section is truthful and which is not. It is difficult to run a business with a checkout system that is never on point like it should be. I feel some major updates need to be done.

Good software but couple things still need improvment

Dec 16, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We are working with this software from last year not bad but sometimes don't understand when you have to elaborate your stuff.

Iconnect Review from Seva partner (5254)

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Sync feature sometimes is intermittent

Overall: The software is surprisingly easy to use. The previous update took away one the features that I valued most and that was the revolving windows on the dashboard. After seeing this update I submitted a help ticket to tech support. I received a timely response and within a few weeks, the feature had been reinserting Ed back into the software. Support such as this is a great help to new business people such as myself that needs to devote as much time as possible to the core aspects of my business.
Thank you.

Recommendations to other buyers: N/A

Good product

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Cons: Takes a little long to sync.

Overall: The pos is easy to use, however I would like to sync only my store's data, not data from every store in the US.

Recommendations to other buyers: None

Using for a year

Dec 07, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The inventory management from one location is my favorite feature of this software.

Cons: Having to have special log-ins for each of our locations to do inventory. Letting the inventory count go into the negative even when you have this feature turned off. Not being able to edit all aspects of a product. I have to go into each sku under the "more tab" to enable serial number to get items to list separately and then when you ring said item up that little pop up screen on the register slows down the check out process on the front end.

Overall: We have been using the system for a little over a year. We have had some bumps along the way. The customer service was very good in the beginning and then it got REALLY bad! It is better now. There is still room for improvement but the developers listen to what the customers need and try to accommodate. I do not recommend using the IPad as your main register as it is very slow and freezes up all the time. Overall we are happy with the system as long as they have customer service agents like Thomas that are helpful.

Great experience

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Not hearing about this great software sooner!

Overall: iconnect does it all. I had a lot of trouble with ease of use with my previous pos provider as well as being able to contact my provider when software errors occurred. I received a business saving phone call from a young man who was just so polite and articulate, that receiving the crucial information I needed was a walk in the park. He can't play the drums very well but he sure can help a customer! \

Wanted to love it...

Dec 06, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Friendly interface

Cons: Everything else... crashes constantly, cannot take even moderate input. Not stable at all.

Overall: I really wanted to love it but it falls seriously short of expectations... the system is constantly crashing and customer support always claims it is internet speed despite speed test suggesting the opposite.
Many of the functionalities are useless... You are better off going elsewhere.

Recommendations to other buyers: Buy something else... :(

It's alright

Dec 06, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Cons: inability to customize criteria for reports

Overall: Collects a lot of data but very hard to access it in a meaningful format. Needs work on customizing reports per the user's criteria.

Recommendations to other buyers: make it more user friendly...very cumbersome to get what's needed

Problems in the details

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: The overall functions are easy to use. I have found inconsistencies within various reports. I don't always receive responses when I reach out to company.

Easy to use and value for the money

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and good reporting functionality

Cons: There are little glitches here and there but they can be bypassed on daily operations.

Overall: It is overall very easy to use and the cost is very reasonable. They customized to the company's products and services and reports are very easy to pull. The only few things I have noticed that needs to be fixed are:
- gift cards cannot put in dollar value if you are working from a computer / only works on iPad
- Credit cards are not run with the program (it is separate so you have to click Outside Payments)
- Customers created on a laptop may not be synced with the customers created on the iPad

Recommendations to other buyers: Gift cards dollar value cannot be entered on a computer; only on the iPad Credit cards cannot be run within the program Syncing is not too smooth

Very Intuitive

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inventory Management System

Cons: Lag. Rarely

Overall: When I was initially looking for a point of sale I had a criteria list. iConnect went to fulfill all of them that I needed. They take care of us when there's any trouble with the register system at the store. Their inventory management system is awesome. It's definitely a good fit for retailers such as myself.

Recommendations to other buyers: The do a really great job in providing a POS system that's easy to get a hang of.

Customer support

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Easy to use and customer support is great specially Thomas& eayl also Ryan
We get all the reports we need is on our fingertips we love

PC vs iconnect

Dec 06, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Price and flexibility

Cons: Some of the features that I would like are not available but I am working around them.

Overall: I went from using a pc based pos to iconnect. It is great to be able to be away from my business and see how sales are going or to make changes with out being onsite. Their tech support has been wonder and responds quickly. The price can't be beat compared to the other cloud based systems I looked into. They are responsive to suggestions and willing to listen to my needs/wants.

Recommendations to other buyers: Look at their features vs the price. Iconnect will be the winner.

So easy to use!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use and to teach the employees. Excellent source to manage your business. -all reports you need.

Customer service a complete joke

Oct 08, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: inventory control

Cons: CUSTOMER SERVICE!

Overall: The worst customer service I have ever experienced. I notice there are alot of positive reviews about this company , and I also notice they are all quite old, not from anyone recently. I have literally had nothing but bad experiences with this company and in particular the customer service. If you have a problem, you are screwed. Completely ignored emailed to tech support, unreturned phone calls. After waiting for an hour on hold, you get thru and are told to email over the issues, which then go ignored again.
I could not be more disappointed with a product or company.

Recommendations to other buyers: don't do it!

Terrible

Oct 07, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I was told it had ecommerce capabilities before purchasing only to be told it was being developed and hopefully available within a few months. I was charged 4 times for the purchase and could not get a return phone call regarding this. It constantly shuts down and the hardware they say it will work with is false! The owner and all employees are extremely rude! So much potential but a lot of kinks..

Pros: Built in Loyalty Text and emailed rcpt

Cons: Not finished Rude employees No ecommerce

Recommendations to other buyers: Don't buy!

Great POS solution

Feb 20, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great solutions, easy to start.. You are free to use your IPad, PC, Mac.. what ever you whant.
Good job!

Excellent POS system for modern world

Feb 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Experience the top notch POS system to run business anywhere and anytime with full set of features.

Could not be happier with my new system!

Feb 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've tried all kinds of POS solutions for my medium size hair salon and spa, and none of them seemed to provide everything I was looking for:
- Cloud-based
- Easy to setup
- Easy to book and checkout clients
- Rewards program and marketing
- Doesn't cost a bank to get started
- Full-featured but portable

The iConnect team was very responsive to all my requests, I've been very happy with the system so far. I love that they provide a free companion iPad app as well!