--- title: "Consensus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Consensus the right Sales Enablement solution for you? Explore 327 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141255/Consensus/reviews/" page_type: "reviews" language: "en" --- Consensus 4.9 (327) [View alternatives](https://www.capterra.com/p/141255/Consensus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Consensus Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Elias T AAEComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like how it frees up my time on outreach; instead of chasing down prospects with follow-up calls, I can send a quick email with a Consensus video about the products or features we've previously discussed.“ May 26, 2026 AS Arti S solutions engineerLaw Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Discovery demo feature lacks the ability to link multiple videos to a single question“ April 24, 2026 TA Thaier A Sales ExcellenceHuman Resources, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “This allows our sales reps to customize their follow-up conversation to the specific needs of the buying committee, leading to far more relevant and shorter sales cycles.“ November 5, 2025 GS Graeme S Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The video recording tool needs to be a bit more user friendly, it does not give you the option to change or blur your background when filming an ad hoc video.“ November 6, 2025 Alain B Enterprise LeadInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Consensus is a killer tool to aid Sales People in their day 2 day, I've add in a Consensus video to convert more deals or help with onboarding new customers“ November 4, 2025 James T Solutions EngineerAccounting, 501 - 1,000 employeesUsed the software for: 1-2 years. “The content management side can get messy quickly unless you build out a well-structured, maintained library.“ March 25, 2026 Patrick T Vice President of SalesAccounting, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It helps bridge the gap between marketing and sales by delivering personalized, on-demand demos that educate multiple stakeholders without needing a live call.“ November 7, 2025 William B Account ExecutiveHospitality, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “it can be buggy sometimes, it sometimes takes more than 1 attempt to record a video and this slows things down“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 327 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elias T. AAE Computer Software Used the software for: 2+ years ### "Effortless Outreach with Powerful Video Demos" May 26, 2026 5.0 I use Consensus to bridge the knowledge gap about our product's functionalities for potential customers, freeing up my time on outreach. It lets me send informational videos and notifies me when someone views them, which is powerful for closing sales. Pros I use Consensus for my day-to-day outreach in my B2B sales role and find it extremely useful for sending potential prospects informational videos on our products. This gives them more insight into what we're offering before a demo. I like how it frees up my time on outreach; instead of chasing down prospects with follow-up calls, I can send a quick email with a Consensus video about the products or features we've previously discussed. It's great to be able to send catered demos and receive notifications whenever someone views or shares the email or video. This feature is incredibly powerful and helpful in getting the sale across the finish line. Also, setting it up was very simple. Cons I think the only improvements could come from our organization, and by that I mean, they need to create more content around our products for us to share with prospects. Our library around our AI products still seems to be limited and dated. Review Source MW Marissa W. Senior Account Executive Computer Software Used the software for: 6-12 months ### "Consensus for Meeting Prep & Follow Ups" October 29, 2025 4.0 It's been a huge help in the overall sales cycle. It helps my clients be better equipped to have meaningful conversations. I am able to send information that might not have been addressed or perhaps missed due to time constraints on calls. It also allows for easy sharing and can access stakeholders that are crucial for the sales process. Pros It saves a lot of time and helps quicken the sales process. I will use it to send overviews to prospects for meeting prep as well as follow up material. Cons The demo board feature can be a hassle, but it's needed to be able to track video analytics. Rather than a simple copy and paste or sending to multiple people from different organizations at once, you have to create a unique demo board for every video you send. Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/) I'm not 100% sure; however, it seems like Vidyard wasn't as robust and didn't integrate well with our systems. Review Source Reid M. Account Executive Telecommunications Used the software for: 1-2 years ### "Scaleable demo share & tracking " December 8, 2025 4.0 I use Consensus to create and share demo boards efficiently, saving my engineer and me time. It helps in early opportunity qualification, tracks client engagement, and allows personalized follow-ups. Pros I love how quick and easy it is to use Consensus. It seamlessly integrates with Salesforce, enhancing my workflow. I appreciate that I can track how much my clients are interacting with the content I share, which helps me identify what is most important to them and address their concerns effectively. The time savings for both my engineer and myself are significant, as it allows us to qualify or disqualify opportunities early on and send personalized follow-up emails efficiently. Furthermore, as an end user, I found the setup to be super easy since I simply logged in with SSO and was ready to go, which speaks volumes about its user-friendliness Cons Sometimes it takes too long or requires too many inputs to create a single experience demo board. I wish there was a feature to create preset boards that could be easily included in emails. Review Source Ethan J. VP Presales and Enablement Computer Software Used the software for: 2+ years ### "Consensus is a true partner in our customer-centric GTM motion. " May 29, 2026 5.0 I've purchased, deployed and implemented steady state Consensus programs for two organizations now. Consensus has been a great partner. They are highly responsive and engaged when I need them. Pros As the admin, I appreciate the ease of setting up users and integrations. I like the new home page and analytics. It helps me get a quick snapshot of program and content performance. Overall, I love that Consensus gives us one customer experience from first demo to renewal, any time we are sharing content. Cons There are some UI quirks, but they are mostly getting sorted out. Which I really appreciate. In a year where they've completed acquisitions and extended partnerships, they still managed to listen to customers and fix some of the complex navigation issues that were challenging users. Review Source Cynthia H. Field Sales Executive Human Resources Used the software for: 6-12 months ### "Consensus - If you're not utilizing it, you're leaving $$ on the table!" December 11, 2025 5.0 I have had a great experience in the few months that I have been using Consensus. I look forward to seeing all it can do to help me and our team succeed even more! Pros I absolutely love that I can track when prospects open up the videos and start watching them, as well as being able to see who they forward the link onto. This is something that we haven't had prior to utilizing Consensus and it's been a big game changer for me. The content that our team is now able to upload for the video summaries for our platform is great! Sometimes it's all I need to close a sale and not have to schedule a full 90 minute interactive demo, which many clients appreciate. Cons The only issue I have is taking the time to learn everything that Consensus offers to us. I just can't seem to find the time to sit down and see all it has to offer. I'm sure there are other aspects of the system that I could utilize, but would love to have some one on one training. But I haven't reached out for it, so that's on me. Review Source Anne K. Account Executive Education Management Used the software for: 1-2 years ### "Consensus is absolutely essential to my deals!" November 5, 2025 5.0 I've had an excellent overall experience with Consensus; it is a effective way to share recorded video content with prospects and clients. Pros I love the ability to send overview and feature specific product videos to clients. As well, I love that Consensus captures recipient view analytics which is insightful and informative. Cons Building custom demo boards is tedious and time-consuming. Deeper integration with Salesforce would be helpful. Review Source William B. Account Executive Hospitality Used the software for: 1-2 years ### ""Good software"" October 29, 2025 5.0 I would suggest it to any person who sells software or anything that that can be demonstrated by a screen recording Pros I find it very useful to answer questions about ResDiary, a prospect will email me or text me a question and I will reply with a short explainer video. E.g “how can I handle deposits via ResDiary” 2)I find it useful because it helps me to give shorter demos, I typically send a prospect 2 videos before I do a resdiary demo, “one called 6 different ways to take an online reservation” and one called “ResDiary pricing explainer video”- if the prospect watches the videos before the demo it speeds things up 3)I use it to record videos showing prospects how to fill in the steps to sign up. 4) I have had a handful of prospects who signed up without doing a demo based on the strength of the demo videos I have done Cons it can be buggy sometimes, it sometimes takes more than 1 attempt to record a video and this slows things down Review Source Yassin S. Business Development Representative Computer Software Used the software for: 2+ years ### "Consensus Review" December 12, 2025 5.0 Overall, it's very easy to add and send across, helping customers view the product before getting a tailored demo. Pros Consensus is really easy to navigate and use, easy to add in demos and favourite them. It allows you to share multiple videos or content depending on industries etc. You're able to manage content better by sharing to multiple people of various roles. Cons Sometimes it doesn't load up when I need it to on emails especially if I've sent out a lot of demos that day but that may just be an internet issue with loading it up or sometimes the font when it comes to pasting companies on demos is impacted. Review Source VR Verified Reviewer Account Manager Real Estate Used the software for: 2+ years ### "Easy, Professional Demo Sharing in One Link" June 1, 2026 4.0 Positive - good ability to view and track client engagement. The link makes it easy for clients to click and view demo's. Pros Easy and professional way to share demo's with clients within one hyperlink, great way to share client facing videos in a central place for all staff to use Cons Alot of clicks through to make a demo board each time. Honestly not much I can think of regarding Cons. Review Source LH Logan H. Business Development Rep Accounting Used the software for: 6-12 months ### "Awesome software" June 6, 2026 5.0 My overall experience has been brilliant. It’s helped streamline conversations with prospects, made it easier to demonstrate value early on, and improved engagement without adding extra complexity to my workflow. It’s a strong tool for supporting more consultative conversations. Pros Being able to show customers a clear snippet of what’s on offer without needing to run a full demo. It saves time, keeps prospects engaged, and helps them quickly understand the value before committing to a longer conversation. It’s been really useful in early stage discussions. Cons Honestly, there’s nothing major that stands out as a negative. If anything, there could always be small improvements around tailoring content more easily, but overall it’s been straightforward to use and fits well into the sales process without causing friction. Review Source MS Mark S. Sales Engineering Manager - APAC Computer Software Used the software for: 2+ years ### "Several Use Cases to effectively communicate with clients within pre-sales" November 5, 2025 5.0 Very positive - an integral part of our sales engineering function. The Account Managers are also very friendly and helpful. It is an easy to use platform and it allows us to share material easily and gage interest in quickly in what would other be a very manual and lengthy process. Pros Consensus really helps our pre-sales/sales engineering team share effortlessly with the wider (and large) sales organisation. We tend to use Consensus in three different ways: (1) pre-demo 'Netflix Trailer' so that everyone is coming to the meeting informed on what they will see (2) up-selling modules/solutions that may be of interest to clients but are at exploratory stage (saving internal time and resource) and (3) post-demo follow ups. It is slick and saves a lot of time as well as an effective knowledge sharing tool. Very popular with the sales organisation as they do not have to rely on pre-sales all of the time. Cons No dislikes - easy to use. Perhaps it could be easier to add in marketing visuals at the beginning of demonstrations, but this may be a lack of knowledge internally. Review Source VR Verified Reviewer Customer Success Manager Education Management Used the software for: Less than 6 months ### "Game-Changer for Customer Success at Scale" December 12, 2025 5.0 My experience with Consensus has been overwhelmingly positive. It’s streamlined how I engage with customers and has become one of the most effective tools I use. It fits naturally into my workflow, saves time, and helps me deliver clear, meaningful touchpoints at scale. I’ve seen a noticeable impact on how easily customers connect with our products, and it’s made it easier for me to support a large and diverse customer base more effectively. Pros Consensus has become a key part of my daily workflow. It gives me an easy way to share interactive demos that highlight the value of our solutions. As a Customer Success Manager, I use it both for upsell conversations and during times of change, like when there's new leadership and we want to rebuild product knowledge and show the full impact of what we offer. The learning curve is low, and the content management features make it simple to find and share the right resources quickly. It’s a tool that truly helps me bring more value to customers. Cons Since I’m sharing videos daily with a large number of customers, I end up getting multiple email notifications each day about viewers who haven’t watched yet. While that info is definitely helpful, working in a scaled Customer Success model means a weekly summary report would be much more efficient and easier to manage. Also, even though it only takes a couple of minutes to create a video, any time savings would be valuable given the volume of customers I support each day. Review Source LB Lily B. Sales Development Representative Information Technology and Services Used the software for: 6-12 months ### "Time Saver and Value Added! " December 19, 2025 5.0 Overall, this tool has saved so much time and added value to the product I sell. The simplicity of adding Consensus to an email when demos are the number 1 request I get from customers. Pros What I appreciate most about Consensus is the time that it saves me. Instead of having to go through the trouble of setting up a call with my customers, nonetheless, find the time to do so, and then providing them a demo. Instead, I can send them Consensus and they can watch on their own timeline. Cons Sometimes my customers do not like resources coming from a different vendor. I simply can reassure them that it's only a platform we use to provide our demos! Review Source VR Verified Reviewer Regional Sales Director Computer Software Used the software for: 1-2 years ### "Great tool for sharing demos at scale" January 5, 2026 5.0 Overall, it has been a very good experience. It saves me time, helps educate prospects before our calls, and makes it easier to involve different stakeholders in the process. Once you get used to it, it becomes a strong support tool for sales conversations. Pros It is a very helpful way to share demos without needing to run everything live. I like that prospects can choose the parts that matter most to them, instead of watching a long generic demo. The insights are also useful, as I can see who has viewed the demo and what they focused on. This makes my follow up conversations more relevant and productive. Cons It takes a bit of time to learn how to set everything up properly. Some editing and formatting features could be more intuitive. Review Source VR Verified Reviewer Solutions Engineer Computer Software Used the software for: 6-12 months ### "Great Product, Saving Me Time" December 16, 2025 5.0 Overall, my experience with Consensus is great. It has solved a lot of problems for me and has helped qualify a lot of our prospects. Pros I love how simple Consensus is to use. It allows me to better scale my time. Instead of needing to do live demos or answer questions all day, I can send a Consensus video and then track if my client watched it or not, giving me all the reporting and analytics that I need. Cons The one thing I don't love about Consensus is the demo library. It can be hard to manage all the different videos in one place and can get out of hand. I also think the creation of individual demoboards can get tedious at times. Review Source VR Verified Reviewer Sales Information Technology and Services Used the software for: 1-2 years ### "amazing tool" November 5, 2025 5.0 My experience with Consensus has been excellent: it enables me to start highly qualified demos with well-prepared clients, making interactions much more effective and productive. Pros Consensus is a very practical tool, directly integrated into email. It allows sending content easily and significantly speeds up the sales cycle. Cons No particular points for improvement noted. The tool perfectly meets my current needs and give a perfect ROI. Review Source Alfie S. Account Manager Security and Investigations Used the software for: 6-12 months ### "Consensus - speeding up of sales cycles!" October 30, 2025 5.0 Overall it's been a slick and easy to use tool. It allows me to send demos out to my customers and prospects, often speeding up the sales cycle and allows customers to come to meeting with an existing understanding of our product range. Pros How easy it is to integrate to your outlook account, and as a result, how fast their demo videos are to deploy to customers! Cons Honestly, nothing. It is perfect for it's intended use case. I needed something to deploy demos to my customers and prospects and it does exactly that. Review Source VR Verified Reviewer Account Executive E-Learning Used the software for: Less than 6 months ### "Love Consensus for Customer Engagement!" December 19, 2025 4.0 It has been great! Customers respond really well to the quick video demos, and some of them ask for additional resources through Consensus to share with their teams. Pros I love how quickly I can engage a customer with our demos. Sometimes, writing out long drawn out emails or finding the right links to share with customers who are interested in a new solution can be really disengaging. The quick, targeted, 2-3 minute videos has increased my response rate from prospective customers and customers alike. Cons Previewing a demo can be challenging. There are a few clicks you have to go through just to watch the demo you select when creating a demoboard. It would also be nice to have a "default" set up for when you embed the demo into your email to cut down on the clicks, as well. For example, I usually do not include the personal video at the beginning, and always choose the thumbnail option. If I could set this up as the automatic option each time, that would be great! Review Source DW Duncan W. Sales Executive Education Management Used the software for: 1-2 years ### "Consensus - Saving me time and getting our product in front of customers" May 1, 2026 5.0 Our experience has been very positive. The platform is simple to use, and adds real value to the work we do both in terms of lead generation and following up with new leads. Pros The ability to get our product in front of potential customers. A short video demo allows us to demonstrate features and functionality that we can offer. Prospects can watch the video at a time that works for them and without pressure from a Sales Rep. It allows us to respond to new leads in a timely fashion and ensure our follow up is valuable. Cons The main menu can be confusing. I would prefer for it to be easier to see how to create demo boards, the feature I use the most. Review Source Mattia A. Account Executive Telecommunications Used the software for: 1-2 years ### "Consensus: additional insights for your sales cycle" February 9, 2026 5.0 Pros You can track which customers have seen the demo, get many analytics on their viewing behavours, its great to keep track of their engagements. Cons Its important to find a balance between all the data to track and the time to spend on generating a demo link. Ideally, I would want a demo link to autogenerate by simply putting the SFDC opp in Consensus Review Source GS Gonzalo S. BDR Financial Services Used the software for: 6-12 months ### "Good but could improve" March 2, 2026 5.0 In general good but could be better to be honest, with the data, And searching filters... They are not so easy to use, and could be better have other ones extra Pros How the integraition with other apps can help my workflows, making everthing easier to work between apps, webss.... Cons That many contacts dont have accurate information, some phones are not available even if you can find it easily on google Review Source Nathan H. Account Executive Computer Software Used the software for: 6-12 months ### "Great Consensus " October 29, 2025 5.0 Its been great. Customers have loved it. Some don't watch, but at least its another value add touch point. Pros I love how I can show authentic demo's in between calls. Demos that are free of marketing jargon and are shown by real people. Cons I dislike how tedious it can be if I'm sharing multiple demos. They have addressed this with a "choose your own adventure" however, I've been unable to press a "back button" if I chose the wrong adventure. This requires me to exit and start over. A step in the right directioin tho! We werent able to even do this earlier this year. Review Source Alain B. Enterprise Lead Information Technology and Services Used the software for: 1-2 years ### "Add in a Consensus video to convert more deals " November 4, 2025 5.0 Consensus is a killer tool to aid Sales People in their day 2 day, I've add in a Consensus video to convert more deals or help with onboarding new customers Pros The ability to securely share content and see detailed engagement insights. It saves time compared to manually sending files and guessing whether someone has looked at them. Cons Occasionally the setup for new content takes a few extra steps, but once it’s live, it works smoothly. Review Source VR Verified Reviewer Regional Account Manager Construction Used the software for: 6-12 months ### "Very pleased!" January 13, 2026 5.0 Great! Consensus is straightforward and helpful when showing customers the product in an approachable way. Pros The tool itself, tracking and compiling demo videos, does what it says. Easy to get up to speed and start using. Cons Some of the functionality of the created demos, and looking at the sent demos all together. Not a fan of comparing teammates' analytics. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 1-2 years ### "A second seller!" November 5, 2025 5.0 Consensus is a great second seller. You can almost create an idea of how a decision process works without spending hours on sales nav or asking 100s of questions on calls. Pros You can really build an idea of hierarchy of who you are selling to. Great second seller for when you can't demo to everyone too! Cons Creating the Demoboard's. You have to create a new demo board each time you want to send something to a prospect. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.