Who Uses This Software?

Smartcare serves parents, teachers and directors/owners of childcare/daycare centers, early learning centers, enrichment programs, Montessori's, faith-based preschools, and more!


Average Ratings

166 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month/user
    See pricing details
  • Pricing Details
    https://smartcare.com/pricing/
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smartcare
  • smartcare.com
  • Founded 2014
  • United States

About Smartcare

The all-in-one modern childcare solution for your center! Smartcare is an easy to use childcare software solution that has changed the way child care center owners, directors, teachers, and parents connect. Whether you're using Smartcare on an iPad or the web, our user-friendly software does all the hard work for you while you focus on what matters most... the children! We serve customers with single locations of 20 or more children all the way up to multi-location enterprises.


Smartcare Features

  • Billing & Invoicing
  • Calendar Management
  • Check-in / Check-out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

Smartcare Reviews Recently Reviewed!


We love Smartcare at our center. It has been awesome for us.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes tracking everything so easy. As a director, I love the reports. They are easy to use and well laid out. For teachers, the ease of the program is wonderful and the communication between parents and the classroom is awesome. For parents, the technology on their phones is amazing. They don't have to take home a sheet of paper every night that gets lost. They can always access the information. They can directly communicate with the teachers when needed.

Cons: The cost for us can be a little daunting. We initially had all intentions of passing it on to the families but ran into a lot of bumps along the way needing to take the cost on ourselves because it wasn't really providing the offered services. It is now hard to pass on those costs to parents because we don't use it for billing. Long term I wouldn't mind going back to billing parents this way, but the transition back is a bit overwhelming to think about. I truly think that we have done a lot to incorporate this program into our child care center. We give a ton of feedback along the way. We didn't always get the best support and I think that could have been improved. I feel like we do now, but we did get "forgotten" for a while. I love the program and will continue to use it but I wish there was just a bit more support and help along the way to continue the initial support we received.

Vendor Response

by Smartcare on July 24, 2018

Courtney,

Thank you so much for your great feedback!
We are so happy to hear that you love SmartCare.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments because we want to provide even a better experience for you .

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

VERY Disappointed in this software.

Nov 01, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Downloads are not compatible with Excel unless you are a master at Excel.

Can't match amounts collected from parents to amounts deposited into our bank.

Report section should have "favorites" list or most recent reports so you don't have to scroll through everyone of them to find the one that you use all the time.

Overall: I am VERY Disappointed in this software. I am the accountant for a company that is using SC. Although the center likes the program for child care it is one of the worst programs for accounting. There is NO way to match what was charged from the parent to what was actually deposited into our bank account. They split the deposits up and bunch others up so it is impossible to track. They do not tell you how much, other than just giving a percentage, of how much they are keeping. Therefore due to rounding issues, it's always just a guess (and that is NOT the way I keep books)! When we ask for verification of what has actually been deposited they send us a report that doesn't match what our bank account shows as a deposit. Customer service (or our member CSR) is clueless when it comes to the accounting pieces.

Their so called accounting reports also stink. Although you can click on download into Excel, you have to be a master at Excel to know how to convert the numbers into true numbers. You can NOT use the reports to add or Sum multiple cells unless you change the formatting.

I am still waiting to see if their accounting department can find the $1000 that didn't make it into our bank account.

Update (12/16): After writing my review Smartcare contacted me to help straighten out some of my issues. They sent me an Excel file of all deposits, I wish we could run this file from SC without having to contact them, but I was told that at this time the only way to get an Excel report with all information is to contact them so they can create the file. Anyway, I matched up the 6 months of deposits to their spreadsheet and it looks like the funds were deposited correctly. I now have a work around for this, when SC sends my director an email about the deposits she then forwards it to me (they can not send it to two different people). I type all the information into a spreadsheet and match it with my bank deposits. It still takes a lot of my time but this is the only way I can find out who paid their payments and to ensure we receive what is due to us.

Maybe it's my untrusting nature but I need to make sure we are receiving what is owed to us and the extra hours I put into it gives me peace of mind. It's my understanding that they are working on this issue but I have not been given a timeline as to when they expect to have a fix for all the manual work in regards to accounting.

Recommendations to other buyers: RUN! RUN! RUN! We have had this program for only 3 months and we have spent well over 200 hours trying to figure out the accounting side of it!

Vendor Response

by Smartcare on December 13, 2016

Hi Theresa,

I am sorry to hear that you are still frustrated with SmartCare, even following our discussion last month. I know that our finance team worked closely with you and the director at your center to ensure that all payments were accurately tracked and deposited into your account. We have offered to schedule multiple calls with you since that initial call to ensure you feel comfortable using our system. Although we have not yet heard back from you, please know that we are willing to set up a call at any time you feel there may be inconsistencies within the accounting system. We want to make sure you and all SmartCare customers are happy with the system and if there is anything we can do to change your opinion now, or in the future, please do not hesitate to reach out. I personally will be available to answer any questions you may have.

Thank you,
Sara Miller
Director of Marketing

Terrible Product

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Pros: Nothing. Other than the concept of how it is supposed to work to help me as a parent feel better and more knowledgeable about my child's day at daycare.

Cons: I have had more problems with this than I can probably list. I have installed/uninstalled the app on my phone several times due to it not working properly. The app tells me my son's teacher has not posted to the timeline, meanwhile I just got and alert 5 minutes before that something new was posted. The pictures sometimes take forever to load on the timeline, and then it just times out and and says something like "aww snap, there was a problem..." Currently, after last uninstall and install of the app, I can no longer get into my account, so therefore do not know what is going on day to day (this was in March 2017). When I try to login it tells me my password is incorrect, even though I know it is not. When I request the password using my mobile phone I get the "aww snap, there was a problem..." message. When I request the password through my desk top it tells me an e-mail was sent; however, nothing ever comes to my inbox or spam folder. Frequently, the times of drop off and pick up are WAY wrong...i.e. drop off at 12 a.m.? I really want to embrace your product and this new system at daycare, but there are quite a few glitches that need fixed. These problems are unacceptable and this system is not helping me know anything more about my child's day. In fact it is harmful, since the daycare is relying on me getting information through this and it is not working, I am not getting any information. When I contacted customer support in March 2017 they blamed it on my Android phone. Then, on an app update. Then, told me to use my husband's phone (you know just assuming). And, then just told me to use a desktop, which I have been doing ever since about 3 weeks ago. However, despite using a desktop now months later, I now no longer can get into my account. Customer support e-mail sent me a link to update my password and the link doesn't even work. Ridiculous!

Capterra-loader

My experience with SmartCare has improved for the better.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons: Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Overall: The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Vendor Response

by Smartcare on July 25, 2018

Stephanie,

Thank you so much for your fantastic feedback!
We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Transitioning from our previous child care management system to SmartCare was simple.

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that SmartCare is web-based, allowing families to see their account in real time. The 'bug' feature is very user friendly and a simple way to make suggestions for added features. New features are added regularly to make the program work for the child care industry. The customer service and support in the transition process has been incredibly helpful while transitioning to this program. I have been amazed with the response time from customer support and account managers. My families have been very positively responsive to the switch to SmartCare and seem to prefer it to our previous two programs. Overall we are very happy with our decision to use SmartCare!

Cons: There are a few features that I would find very helpful (such as a notes section for each family) and the option to add a start and/or end date for a family's tuition plan. However, I know they take customer suggestions seriously so I am hopeful that it is only a matter of time before some of the features are added that I currently consider a 'con'.

The only other con is that the billing periods are not super clear. When a family receives a weekly tuition charge it isn't clear what dates the charge covers.

Overall: The most advantageous benefit is that it is web-based! As noted in the 'pros' I have found many benefits to the program.

Vendor Response

by Smartcare on July 25, 2018

Starr,
Thank you so much for your wonderful feedback!

We are so thrilled to hear you have had an outstanding experience with SmartCare and that you love that our software is web-based.

At Smartcare we are very happy to be able to deliver our software to your Center and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Migrated from Child Care Manager to SmartCare - Needs a lot of work, input and upgrading

Sep 06, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: We like the fact that it is web based and all admins can see the same information from multiple devices. Also, we like the fact that parents can have a connection to the center and view timeline messages and view balances. Customer service is friendly, reachable and respond timely.

Cons: The software seems pieced together. Need Android & iPad tablets to work. Reports are bad. Lacks the basic functionality of CCM. Users have to go to multiple screens to complete items. Billing is from the Children section. Account charges are from the Accounting section. And then there is a family section for other items. You should be able to navigate from family to child to billing easier without 10s of clicks. The presentation in each section is vastly different. Families are sorted by LAST name. Children are sorted by FIRST name only and can't be searched or filtered by anything. The payments section just list families in RANDOM order. Sorting and filtering properly should be very basic items for software. Currently, no way to handle security deposits, charging groups of students one time fees, deposit reconciliation, sending past due notices to certain families with a certain balance. Currently, I have no way of viewing or producing a report that shows children by classroom. Report formats are bad. Some print 4 and 5 pages because of poor formatting. Some don't work or the download version doesn't match the on screen version. Not compatible with the CCM door locking system that was recently purchased. Families can not be deactivated or unenrolled. They have to be archived which wipes away all financial history. Needs more statuses than enrolled and archived. Overall, it just lacks many of the features that CCM provided. Hopefully it improves quickly.

Vendor Response

by Smartcare on September 21, 2018

It is our pleasure to assist you in locating our Online Resources for you and your Staff!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837.
¿

Warm Regards,

Collette Hull
Director of Marketing

Not an easy transition from Child Care Manager

Jul 17, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: We like the parents ability to set up accounts and manage funds on their own. I like the reports of children not signed out of the school and the employees not signed out of the school. I like the ability to log on and see our data anywhere.

Cons: This system does not feel very streamlined. It feels cut and paste. When you are dealing with children and families, you should be able to go to the parents last name see.the children, the accounts, etc and do your functions - adding credits, changing billing items, making notes...all in one place. One stop shop. Not ten clicks to see it all and to do what you need to do.

With the transition from CCM to Smart Care some of the functions needed additional finesse to get working - the primary /secondary sponsor was a huge issue. It would be better if the parents when signing up could choose the family sponsor. Instead of us finding billing issues because this was not configured right from CCM.

Reports - Smart Care assumes everyone is going to be on tablets but unfortunately this is not the case with all preschools including ours. We need to be able to generate paper copies of all reports like we did in CCM. The reports are not as professional looking as those in CCM.

Door Access not yet an option - waiting.

Text Message notification - not everyone has the app or will put it on their phone. We need this function to work for mass text messaging. Grandparents can get texts they haven't all embraced the app.

All searches and displays should be the same. I prefer families and children listed by last name so siblings will be underneath siblings. Also, a search bar should be on every single page.

my experience was a good one

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Parents are able to chat with the teacher through text messages. The teacher is also able to send picture and videos

Cons: it sometimes gives problems. and parents sometimes don't get updates or pictures that were sent over to them of there child's milestone

Overall: The comment from parents is very positive before and after starting with us. A teacher doesn't have explained to a parent about a child's day when they come to pick up its already there in the app.

Vendor Response

by Smartcare on July 24, 2018

AnnMarie,
Thank you so much for your wonderful feedback!
We are so glad to hear that you have had a good experience with our software.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

So thankful!

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: As a director there are lots of things to keep up with on a daily basis. With Smartcare I feel like I am able to keep up with my day so much easier than before. Gone are the days of running room to room to check ratios or to see who is even in attendance. No more clipboards with fifty sheets of paper and post-it notes all over it with schedules. I find I have more time to actually focus on the children now. When it comes time for weekly payments, it is a breeze! I no longer have to remind parents about payments because Smartcare does it for me. The only area would would love to see advancements is in the updates. While we love the updates, they sometimes cause some issues with how you have to update all systems for them to work properly.

Vendor Response

by Smartcare on January 23, 2018

Marrie,

Thank you very much for your review on SmartCare!

We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance.

I am also available to assist you - anytime.

Please let me know if there is anything we can do to improve our Software and Services as we want to make sure that your Center continues to have a positive experience!

Warm Regards,

Collette Hull | chull@smartcare.com
SmartCare - Sales & Marketing Account Executive

SmartCare has the potiential to be great. However, it is not very intuitive.

Oct 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like the time line so parents can see pics of their kids and track what their children are doing throughout the day.

Cons: No mass communication feature is available to announce bad weather days or emergencies. No convience fee option is available to charge customers when they use credit cards. This is very important and could cause me to leave smartcare all together because the credit card fee's are draining my bank account.

Vendor Response

by Smartcare on October 27, 2017

Dear Mr. Walden,
Thank you for your review! We apologize for the frustration and want you to know that your feedback will give us the chance to resolve any issues that may occur & assist us in making our services better. We do have the ability to send mass updates to Parents, with our Parent/Teacher Communication Feature. If your Center accepts credit cards, there will always be credit card processing fees to pay. Typical merchants charge 5% on credit card sales, including processing costs, interchange and statement fees, according to the U.S. Business Administration. Consumers are increasingly choosing plastic over cash, just 23% of all point-of-sale purchases will be made with cash this year. Processing fees are unavoidable, but here¿s the good news: SmartCare can assist you in strategic options to decrease your overhead. Please email me direct: chull@smartcare.com and I will make sure your Customer Success Manager assists you right away! Warm Regards, Collette Hull | SmartCare

We love this software

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our favorite feature is the app for parents to pay - it frees up our directors to not have to catch parents for payments and have awkward times asking for money - the directors can focus on the children!

Cons: We haven't added the iPads to the classrooms .... worried about our teachers having their faces in the iPads and not watching the children

Overall: Love the app feature for parents

Vendor Response

by Smartcare on July 24, 2018

Penny,

Thank you so much for your wonderful feedback!

We are so glad to hear that you have had an amazing experience with our software and you love it, specially the app feature for parents

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Academy. We appreciate your business.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs. Our goal is always to exceed your Institute's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Overall great product with features and functionality that help run a Preschool business seemlessly

Jul 10, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Accounting, payments and enrollment features work well. Reports work for the most part. The ones that work are helpful.

Cons: Overall performance issues, lack of regression testing prior to new release. Each new release creates new bugs and breaks existing functionality. During system outage there is a lack of communication to end-users. They functionality that works perfect without prior communication.

Time reporting functionality does not work, especially is not compliant for State of California

Overall: As mentioned previously enrollment, payments and accounting features are most valuable.

Vendor Response

by Smartcare on July 25, 2018

Tuan,

Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

At SmartCare our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

We are not completely up and running yet but I like what I see as far as ease of making payments.

Jul 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The fact that parents can make card payments online through the app and I don't have to process them.

Cons: I paid for a card machine and now that everything is being switched over that was wasted. Its hard to navigate the site it takes forever to try and find things and having 2 separate apps for one center rather then it all together is confusing for everyone. I still have to go through the second training session but am already having a hard time finding the things we went over in the first training. We are hoping that once everything is on place it will be easier to navigate and find things. We also had issues with how to bill parents as my policy charges for what they schedule and your program charges for what they attend. We are working on it with our rep though.

Overall: I haven't fully used everything yet

Vendor Response

by Smartcare on July 24, 2018

Christy,

Thank you so much for your feedback!

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we do really value your feedback.

Smartcare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Changing over from an older platform has had a few bumps along the way, hoping things clear up soon!

Jul 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that parents can make payments with either a credit card or straight from their checking account.

Cons: There are a few attributes that we used regularly from the previous software that we are sorely missing. For example, there is no way to track employee vacation, sick, or personal time. Agency ledgers cannot be edited when a child begins attending or stops attending mid-billing cycle, or has billing changes mid-cycle. I have not found a way to search for a child in the list of children, so may have to scroll through all 77 names before finding the last alphabetical child listed. Report types could be grouped somehow, instead of listed by whatever the developers decided to name them, which isn't particularly intuitive. When making software development requests, I'm told that my request will be met based on its priority, but I'm not sure whose priority list that coincides with. It's been a bit of a rocky road beginning...

Vendor Response

by Smartcare on July 25, 2018

Lauri,

Thank you so much for your feedback!
We are so happy to hear that you like some features of our software as the one that allows parents to make payments through different methods.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

SmartCare is great!

Jul 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Parents love the ability to receive notes and pictures about their children. Paying through the app is very convenient.

Cons: Completely internet based, so when the internet is down, you aren't able to do anything. Parents complain about the app not working frequently.

Vendor Response

by Smartcare on July 25, 2018

Amber,

Thank you so much for your wonderful feedback! We truly appreciate it.
We are so glad to hear that your experience with our software SmartCare has been great for your business.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Smartcare has been great for our preschool program.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like that it has been continuously updated to fit the needs that we have. The support system is really helpful and they respond quickly.

Cons: The only thing I was unhappy about was not having an option to bill parents for dropping off early or picking up late. But the last update added that feature!

Overall: The ability to keep a record of tuition, children, and staff is the biggest benefit!

Vendor Response

by Smartcare on July 24, 2018

Lisa,

Thank you so much for your wonderful feedback!
We're so happy to hear that SmartCare has been great for your preschool program.

At SmartCare we're very happy to be able to deliver our software to your business and we look forward to continuing to provide your Institution with Tomorrow's Childcare Technology-Today!.
Our goal is always to exceed your Preschool's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

A way to communicate with parents throughout the day. Great way to keep track of child/staff info.

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy way to communicate with parents through out the day on the little and big events that happen through the day. Staff enjoy, the fact that they don't have to call parents about every little thing. As we can communicate with them even those parents who have jobs that don't allow phones.

Cons: Not as easy to use on a kindle as it is on a iPad. We use it on both. The technology just seems to go quicker on the ipad then on the kindle. Really miss the app that they had for teachers as well.

Vendor Response

by Smartcare on July 24, 2018

Lauren,

Thank you so much for your excellent feedback!
We are so happy to hear that you have found trough SmartCare a great way to keep track of child/staff info and a way to communicate with parents throughout the day.

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

I have learned this software from experimenting with it. I wish there was some online training.

May 26, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is used for employees as well as for the clients. It does seem very cost effective as well.

Cons: I do not like the fact that as the director I can not look at a childs timeline under my log in and see what the teachers have been letting the parents know. It makes it hard for me to keep track of what the parents are hearing from the staff. Customer service is not the best either.

Overall: It has eliminated some of the paperwork by making many things electronic saving some time for teachers.

Vendor Response

by Smartcare on October 13, 2017

Thank you very much for your review Sarah!

Since your review date on 5/26/17, there have been updates made to the Software Functionality, which includes the ability for Directors to monitor all parent/teacher communication on our Web Portal and in your Center App.

We apologize if you felt that our Customer Service was lacking. We strive to ensure our clients satisfaction and hope to meet the needs of your Center, in every aspect of Customer Service.

We appreciate your business and look forward to serving the needs of your Center for years to come!

Should you have any questions or concerns, please feel free to reach out to me directly and I will be happy to assist you.

Warm Regards,

Collette Hull | SmartCare
Sales & Marketing Account Executive
chull@smartcare.com

I'm glad that I found this daycare management software. Very easy to use.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The check in/check out feature. Accounts Receivable and Payment features. I really like the kiosk and app that each parent has because it provides real time data to the parents.

Cons: I have no complaints about Smartcare. It allows me as the owner and my director focus on managing the daycare instead of being worried about billing,etc.

Vendor Response

by Smartcare on July 24, 2018

Bruce,

Thank you so much for your wonderful feedback!
We are so happy to hear that you have had a seamless experience with our software and that our intuitive interface is easy to use and that you have no complaints about Smartcare.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

A growing experience that I am happy with one year later

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I love being able navigate around so simply. I like the option to mass email staff and parents. The birthday reminders are helpful too. I use the accounting screen the most.

Cons: When the parent apps have errors and I have no knowledge to help them, I just tell them to re download the app. I wish there were printable roll sheets for teachers to mark weekly attendance.

Vendor Response

by Smartcare on July 25, 2018

kaycie,

Thank you so much for your feedback! we truly appreciate it.

We're happy to hear that you love being able to navigate around so simple in our software.

We're positively delighted to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! that's why we value your feedback.

We look forward to continuing to provide your Academy with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your School's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

We have been using Smartcare for 6 months and love it!

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our parents love the ease of checking in/out and paying online. I also appreciate that Smartcare takes the software to a point of considering payroll, clocked in hours, and sends reminders when there are updates.

Cons: I am finding that I miss the ease of printing our attendance records, misc forms that we often use (which our previous program provided), and having a paper version available for print...

Vendor Response

by Smartcare on July 24, 2018

Barbara,

Thank you so much for your wonderful feedback!
We are so happy to hear that you love SmartCare and your clients love the ease of checking in/out and paying online features of our software.

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! and that's why we value your comments.

At Smartcare we're happy to be able to deliver our software to your Preschool. We expect to continue to update our software to meet your needs and continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Excellent

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Meets every need! I had great customer service in getting started. I love the whole program. I like the concept that everything is at my fingertips. I can readily have all the information on hand. I like the fact the teachers are able to access from their device and the communication between the parents and the center.

Cons: There isn't really anything that I have found that I don't like. I am just starting but would highly recommend this to everyone. I think the hardest part was entering the information from the shot records. I think it would be better to have just the expiration date entered . We just need to look at the list to see when the card expires. It is too hard to enter all the shots.

Vendor Response

by Smartcare on July 24, 2018

Beverly,
Thank you so much for your wonderful feedback!
We are so glad to hear that you have had an excellent experience with our software and meets every need for your Preschool.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your Preschool with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your business's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

I like this product. It's easy to use and I don't have to be at the center to use it.

Jul 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the fact that I can use this program on the go and that parents can make payments anytime through their parent app.

Cons: I think parents should be able to add and remove pick up people through their parent app and we get a notification of it through the center app. I also think the accounting and payments should sync with the accounting software that we use, such as quickbooks.

Vendor Response

by Smartcare on July 25, 2018

Cedric,

Thank you so much for your feedback!
We are so thrilled to hear that you like our product , specially because you can use our software on the go and that parents can make payments anytime through their parent app, and that our intuitive interface is easy to use.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

At SmartCare, we appreciate your business and we look forward to continuing to provide to your School with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Institution's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Smartcare simplifies the functions of managing the business of childcare.

Jul 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Smartcare is interactive and is easy for each member of an organization to access the platform. The staff can easily communicate with parents when emergencies occur.

Cons: Parent login and log out is not as simple as it should be and I spend a lot of time signing out kids at the end of the school program day.

Overall: Parents' billing is easier to manage.

Vendor Response

by Smartcare on July 24, 2018

Dear Customer,

Thank you so much for your wonderful feedback.
We are so happy to hear that SmartCare simplifies the functions of managing your business of childcare.

At SmartCare we're very happy to be able to deliver our software to your Center and that's why we appreciate your comments so we can continue to improve week by week with updates and new features.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Smartcare is a great program to use. As more updates come out it continues to get better.

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Love how easy it is to enter in the children and families information. Also, love how it runs on my IOS tablet.

Cons: Still needs more reports that will benefit the center but hopefully they will come in time. Also more updates that will help making communication between families and staff a little smoother.

Vendor Response

by Smartcare on July 25, 2018

George,

Thank you so much for your feedback!
We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we do really appreciate your feedback.

SmartCare is happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

SmartCare makes the registration process, parent communication, and employee activity so easy.

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ability to print reports about almost anything that is happening in the center. From registration of children to their daily activities on their timelines, it is easy for me to track exactly what is going on with each child. The employee information and schedules is also an attractive aspect.

Cons: The constant bugs and amount of time it takes to fix them. Even though there seems to be daily updates to the program, there are still software irregularities.

Vendor Response

by Smartcare on July 25, 2018

Denise,

Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

We're very happy to hear that our software makes for your center the registration process, parent communication and employee activity so easy.

At SmartCare we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Just went onboard with Smartcare and love it!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are a medium sized child care center with 100 students. We've used Childcare Manager for seven years and love it but found there are limitations regarding tuition intake online and online check-in/out. Smartcare has addressed all of our tuition intake via ACH/credit/debit and this has had such a positive response from our parents!! Our parents are reminded a week prior to due dates and have the opportunity to schedule exactly when they want funds withdrawn. Additionally, Smartcare is extremely affordable, super easy to use and check-in and out is a breeze. Plus, the vast number of reports that we can download compares favorably to the report center of CCM. So far, we are very pleased!

Cons: We haven't used every aspect of Smartcare yet so currently, we haven't been disappointed with our experience.

Vendor Response

by Smartcare on November 14, 2017

Barbara,

Thank you so much for your wonderful feedback!

We are thrilled to hear that your Center is having such a seamless experience with our software, and that your Parents are responding positively to all of the features we offer.

SmartCare is very happy to be able to deliver our software to your Center and appreciate your business.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Our goal is always to exceed your center's Software needs as we grow and evolve with you.

Warm Regards,

Collette Hull | chull@smartcare.com
SmartCare - Sales & Marketing Account Executive

I had great experience in the beginning especially getting help with getting it going.

Jul 10, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: its kind of easy to set up and get the basic of everything going. Having parents pay online. I just wish all of parents would provide a email.

Cons: The way parents log their children in and out is the most confusing for our parents. They never hit the circle or they never hit done. With it saying login or logout it just confuses them more. Maybe you need to rethink this process?

Vendor Response

by Smartcare on July 24, 2018

Christi,

Thank you so much for your feedback!

We are so happy to hear that you had a great experience with our software and you found it easy to set up and get the basic of everything going.

We're positively delighted to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! and that is why we value your comments.

Smartcare is very happy to be able to deliver our software to your Center and we look forward to continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Terrible learning curve! What was supposed to save us time resulted in two months of setup.

Jul 13, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Parents like the ease of signing their children in/out with the Kiosk and paying online.

Automatic billing process.

Cons: - Unable to change tuition rate without first deleting the current plan.

- Inconsistent in the sorting process (parents sore on LAST name; children sort on FIRST name, etc)

- Key tabs don't work consistently

- Reports allow you to rearrange the fields on screen, but when you download the report it defaults to original view. VERY frustrating!

- Teachers have a hard time logging in each day on their tablets. One day it works fine, next day it says email/password is wrong.

- Promised reports NEVER materialized! I was led astray by Senior Child Care Success Manager! NOT HAPPY!

- Pre-enrolled children are charged a "tec fee" as soon as they are put in the system even though they will not start for two months.

- Email message system is very generic and NOT flexible enough to send personal messages to a select group of families.

- Should have a drop down lest to choose families with past due balances, instead of printing one at a time. Very time consuming!

- The software is FULL of BUGS and should not have been released at this stage.

- I could go on and on, but suffice it to say I regret in changing childcare management software. What is promised to be new, better, & faster is not always true.

Overall: Ease of signing children in/out.

Excellent! I love the ease of SmartCare. The reports are so handy!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is user-friendly. It doesn't take a lot of effort to figure out and that you can use it on a mobile phone or tablet.

Cons: I wish that it did not have to upgrade so often. I also wish that he credit card payment option could be turned off.

Overall: Streamlined my life and day!

Vendor Response

by Smartcare on January 23, 2018

Alyssa,
Thank you very much for your review on SmartCare!
We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.
We are thrilled to hear that you have a mostly seamless experience with SmartCare, for your Center and staff.
We do have suggestions with the challenges you are experiencing. We're here to help - just ask us and we'd be happy to assist you!
As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance.
I am also available to assist you - anytime. Please let me know if there is anything we can do to improve our Software and Services.
We want to make sure that your Center continues to have a positive experience!

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Sales & Marketing Account Executive

Transition to SmartCare has been smooth. Very friendly and helpful support.

Jul 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The upgrade to cloud based program! Our parents are so excited to start the new year off with our new billing program. We are excited for them to be able to check their balances and pay online. It will be a great tool to get out of the office a little more now! The Parents are also excited about the Teacher portal.

Cons: Although support helped upload some of our data, it took a while to get our program data entered. I'm excited to say, the work was worth it.

Overall: The program will free up a lot of Administrative time to allow me to visit and focus on classrooms and other projects.

Vendor Response

by Smartcare on July 25, 2018

Amy,

Thank you so much for your wonderful feedback.

We are so happy to hear the transition to SmartCare has been smooth and that you found it very friendly and helpful support, easy to use and make your day to day operations easier.

Our company is very happy to be able to deliver our software to your Center and that's why we appreciate your comments so we can continue to improve week by week with updates and new features.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Snartcare has its advantages but some bugs

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Reports are very helpful just wish they were more specific and easy to find Also I like the sign in for staff

Cons: Bugs and not enough reports to provide to individually to parents. Scanning in is not easy for parents using the key tags

Vendor Response

by Smartcare on July 25, 2018

Adrienne,

Thank you so much for your feedback!

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we do really appreciate your feedback.

SmartCare is happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide to your school with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Academy's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

SmartCare at TenderTots

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to update parents intantly

Cons: can be glitchy sometimes, but any issue are dealt with quickly.

Overall: I am the regional director of our child care company. Three of our sites are currently using this program and we are thrilled by it. Our parents love it and so do the teachers. It gives our families a little bit of a closer look into the day their child is having. I would definitely recommend this program to any child care center looking to offer all the things that SmartCare offers. :)

Recommendations to other buyers: Great program for child care centers

Vendor Response

by Smartcare on January 23, 2018

Stephanie,

Thank you very much for your review on SmartCare!

We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance.

I am also available to assist you - anytime.

Please let me know if there is anything we can do to improve our Software and Services as we want to make sure that your Center continues to have a positive experience!

Warm Regards,

Collette Hull | chull@smartcare.com
SmartCare - Sales & Marketing Account Executive

Excellent. Exactly what we needed when we needed it.

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Accessibility and ease are great. Works great for time keeping, employee records, student records and other things that are required.

Cons: Needs to be better able to manage students locations and is often hard to add a teacher that is also a parent. Once the email address is in there is no way to remove it.

Overall: More time less

Planning

Vendor Response

by Smartcare on July 25, 2018

Wayne,

Thank you so much for your great feedback!

We are so glad to hear that you have had a seamless experience with our software and that our intuitive interface is easy to use and very accessible. Smartcare is very happy to be able to deliver our software to your Center and that is why we appreciate your comments so we can continue to improve week by week .

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Smart are is easy to use and it gets all the information we need in one place.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can access all of our center information from any computer, not just in the office. It helps on days when you need to take care of something. But you're not at the office.

Cons: There are some things that you can only do from the iPad or from the computer, not both. It would be nice if you could do everything from the ipad as well as the computer.

Overall: Ease of use and organization of the office.

Vendor Response

by Smartcare on July 25, 2018

Danielle,

Thank you so much for your wonderful feedback!
We are so thrilled to hear that SmartCare is easy to use and gets all the information you need in one place.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! that's why we value your feedback.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Not the easiest, but some features have been really nice.

Jul 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is nice for communicating with parents and the shots feature is nice too. We like the key tags for signing in and out of the center as well.

Cons: Billing issues and dealing with archiving families has been a mess. Also not being able to clear out an agency account with a credit balance.

Vendor Response

by Smartcare on July 25, 2018

Miranda,

Thank you so much for your review on SmartCare!

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

For the most part it works good, seems to have a lot of bugs

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy for parents , I can use it on my phone when I am not in the office. I can pull up what I need at any time

Cons: Lots of updates and slow at times and some parent have update issues . Having to summit tickets often

Overall: Digital records for teachers and parents/kids

Vendor Response

by Smartcare on July 12, 2018

Brandie,

Thank you so much for your review and feedback!

Our goal is to make sure that our Smartcare Clients have a seamless experience with our software, and that our intuitive interface is easy to use.

While we continue to improve our features and benefits each week - updates and fixes are essential in this process.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

As always, please feel free to reach out to us direct and we will be happy to assist!

Warm Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Great data management system and easy parent communications!

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of various communication options with parents and staff. I like that you can communicate with parents individually or blast communications to everyone quite easily.

Cons: The limited customization of reports. You can use the "bug" to request a certain report but you won't get it right away.

Vendor Response

by Smartcare on July 25, 2018

Stefanie,

Thank you so much for your wonderful feedback! We truly appreciate the comments from our clients.

We're so thrilled that you have found SmartCare as a great data management system.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!

At SmartCare, we appreciate your business and we look forward to continuing to provide your Academy with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your School's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Crossroads Christian Child Care and SmartCare

Feb 06, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Tuition features

Cons: Number of updates and how unreliable it has been for sign in sign out of children.

Overall: We have a few concerns. We have found it difficult to use reliably for attendance and tracking sign in sign out. Sometimes for no reason our entire center jumps into the wrong class and on one occasion the entire center was signed out when a teacher logged off. This has cause a lot of panic from our parents. We are still using our back up sign-in system and will continue until we feel we can trust sign in with SmartCare. We are using our tuition pay and have been mostly please with it thus far. Transitioning over was difficult as our old system was difficult to keep up with. We had to issue a few payments back to parents who turned on their auto pay before we were caught up on our end but that was to no fault of SmartCare. Our Child Care tuition and technology buff works on multiple occasions that she finds the customer support to respond quickly but not really solve the problem. The questions go back and forth for some time until the problem actually gets solved. We have also been concerned about confidential information being in the wrong hands. We had a teacher whose daughter is a parent of a child in our care and somehow their information got crossed and that parent was receiving every notification that the teacher wrote. Moving forward I have told my staff, if all SmartCare does for us is fix our tuition it will be worth it financially but I really would like to use it at its full capacity.

So far Smartcare has been easy to use. I will be able to better review it's quality with more time.

Jul 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: A lot of great features that make the day to day operations easier. The ability to access it from anywhere.

Cons: Buggy at times. Kiosk app will freeze at the most inopportune times and the tablet will need to be restarted. Has been difficult to get some parents on board, not everyone has access to internet or smartphones. With so much information and options, it is easy to get 'lost' in the functions.

Overall: Easy of use. Access from anywhere. Automatic billing. Online payment capabilities.

Vendor Response

by Smartcare on July 24, 2018

Holly,

Thank you so much for your wonderful feedback.
We are so glad to hear that you have had a delightful experience with our software and you found it easy to use and make your day to day operations easier.

At SmartCare we're very happy to be able to deliver our software to your Center and that's why we appreciate your comments so we can continue to improve week by week with updates and new features.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Support has been AWESOME!! Still getting to know the ins and outs of the system.

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can access it from anywhere. I can troubleshoot and answer parent questions anytime, anywhere. I like that parents can access their account balance on the app, and that they will be able to pay online.

Cons: I do not like the that center web and IOS app have different features. I wish both were equal. Too much going back and forth. We do not use Ipads on campus, so I have to use my personal Ipad to schedule kids, assign PINs, etc. We are going to have to purchase Ipads.

I miss a lot of the reporting features from Child Care Manager. Would like to see more with Smartcare.

Vendor Response

by Smartcare on July 25, 2018

Thank you so much for your wonderful feedback! we truly appreciate it.

We are so thrilled to hear that you have had a great experience with SmartCare and our customer support service.

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Rough at first, but has improved a great deal

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartcare offers a variety of usable functions and an always increasing number of reports. We use these items daily.

Cons: When we first started the system there were a lot of bugs but this has gotten much better with time.

Vendor Response

by Smartcare on July 25, 2018

Sarah,

Thank you so much for your review on SmartCare. We truly appreciate the feedback from our clients.

We're so happy to hear that you have found that our software offers a variety of usable functions and you use these daily.

We appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Academy's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

delightful, easy for the most part.

Jul 13, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the overall ease of use for this product. It took a while to work out some bugs, but now that we have gotten a new tablet it seems to work better.

Cons: I feel like it requires updates to often. I also think our parents feel the same way. Several of them seem to lost interest in using the sign in/out portion of the app.

Vendor Response

by Smartcare on July 25, 2018

Danielle,

Thank you so much for your great feedback!
We are so glad to hear that you have had a delightful experience with our software.

SmartCare is very happy to be able to deliver our software to your Preschool and that is why we appreciate your comments so we can continue to improve week by week .

We look forward to continuing to provide your Preschool with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your business's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Overall, our center's staff and our families have been excited to use Smartcare.

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is easy to use and navigate. The families love to feel connected to the classrooms during the day and their billing.

Cons: The constant updates can be difficult when the site goes down at times. As a director I would like the staff to see at clockin and clockout times a running total of their hours worked.

Vendor Response

by Smartcare on July 25, 2018

Leah,

Thank you so much for your wonderful feedback!
We are so happy to hear that you find that SmartCare is easy and quick to navigate.
We're positively delighted to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! that's why we appreciate that you told us about what you would like us to do to make your experience even better.
Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

I have tried SmartCare as a parent and as the administrator of a preschool program.

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the convenience of the program and I especially appreciate the customer service of the SmartCare reps

Cons: As an administrator, there are a few features I hope they add. In particular, I would like more options for employee info.

Overall: I honestly liked childcare manager and still prefer aspects of it to SmartCare, but it will be nice to have a parent portal for tuition payments. And, it's a major upgrade to be able to access it remotely!

Vendor Response

by Smartcare on July 24, 2018

Lynne,

Thank you so much for your feedback!

We are so happy to hear that you have had a wonderful experience with SmartCare and our customer support service.

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! and that's why we value your comments.

At SmartCare we're very happy to be able to deliver our software to your Center and we appreciate your business.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Fair, customer service representatives are excellent at understanding and assisting.

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The information is current and accurate. The communication with the parent is done in real time.

Billing and collection are more automatic.

Cons: The billings and payments are not able to be edited or voided. The account changes automatically go to the parents. When an error is made the parent question the competency of the childcare staff.

When pulling reports it is often difficult to get the specific information needed to complete a task as assigned.

The leads section of the program should be developed more to include personalized emails with attachments, and follow up capabilities, as well as a report that places each potential in a category for the waitlist.

Vendor Response

by Smartcare on July 25, 2018

Dana,

Thank you so much for your review on SmartCare.

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we truly appreciate the feedback from our clients.

At SmartCare we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Some parts we LOVE, LOVE, LOVE! They are still working out some bugs.

Jul 19, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Love electronic sign IN/OUT, attendance and meal tracking, and the ease of communication with one or all parents. Smartcare has always been there to help when we needed it. They are quick to respond to bugs reported.

Cons: I wish you could maintain families from one screen instead of having to do billing from children, account maintenance from accounting . I don't like swapping from listing by Last name in some places then first name in others, We do not use the Payments tab that shows family icons due to them being in random order. Our center is large so we would have to look through 22 rows of 6 icons to find the family that is trying to pay. PDF reports waist too much paper, need to economize. Excel reports do not have totals, and often have excessive amounts of data making them impossible to print all columns on one page without changing column widths and manually deleting columns. We cannot accurately maintain agency ledger cards due to not being able to charge and credit them. We will have to wait until August or September for the update to fix this. In the mean time my list for adjustments is getting longer.

Vendor Response

by Smartcare on July 25, 2018

Sharon,
Thank you so much for your feedback!
We're so happy to hear you love some features of our software as the electronic sing IN/OUT, attendance, meal tracking, among others and we have been able to be there when you have need us to help you.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

As always, please feel free to reach out to us direct and we will be happy to assist!

Best Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Great transition experience

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Report generating, ease of use, parent communication ability and the abilty for parents to pay/view billing as well as see where their child is located on campus at all time.

Cons: When converting not all important data was entered, including medical information and allergies, we will have to spend a lot of time reentering this date on the back end.

Overall: Ability to generate customized reports, process payments and receipts more quickly, communicate with parents easily, compile data/status information. Will be ultimately helpful in reducing the amount of daily paperwork.

Vendor Response

by Smartcare on July 25, 2018

Meighan,

Thank you so much for your feedback!

We're so happy to hear that the transition to SmartCare was a great experience and that our intuitive interface is easy to use and will be ultimately helpful in reducing the amount of daily paperwork in your business.

We're positively delighted to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

I am new to Smartcare so I'm still figuring it all out. The parents are very excited about the app!

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the number of different reports. I think I will use this feature quite a bit. The parents seem most excited about the parent app and sign-in kiosk. Both are easy to use.

Cons: The same information seems to be in more than one place. It seems a bit redundant. As I said before I am new to the software so my opinion may change, but the tuition plans are limited. We charge tuition every 4 weeks. Therefore, I had to set it up as a weekly plan even though it's not due every week. This is confusing my parents. I haven't found a way to change the due dates. Is there one?

Overall: I hope to spend less time gathering tuition. Currently, I spend 5-6 hours a day at my desk when tuition is due.

Vendor Response

by Smartcare on July 25, 2018

Amy,
Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.
We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.
At SmartCare our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Well supported

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We like the easy access for all parties and the ability to easily communicate with our parents. We also like the billing. We have not yet gone through a billing cycle so we are very curious to see how the parents do with the new billing format. We used to hand out paper bills and we are very happy to go paperless. Also like that we can work on accounts from anywhere. Customer support has been outstanding

Cons: The software feels a little rigid in that we were previously able to batch bill ourselves, etc. however I think we will feel differently as we get to know the software and work with it for a while. After working with one software package for 10 years, this is just a learning curve issue. And SmartCare is pretty easy to figure out.

Vendor Response

by Smartcare on July 25, 2018

Ann,

Thank you so much for your review on SmartCare! We truly appreciate it, as it is instrumental to our mutual growth and continued success.

We are so glad to hear you have had a good experience with our software and our customer support has been outstanding for you.

We're positively very happy to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is glad to be able to deliver our software to your School. We appreciate your business and we expect to continue to update our software to meet your needs.

We look forward to continuing to provide your Institution with Tomorrow's Childcare Technology-Today!. Our goal is always to exceed your School's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Market

Smartcare is a great idea overall and has some great features but needs some work.

Jul 16, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Smartcare has great features such as signing children in and out, and allowing parents to pay through their app.

Cons: Smartcare is a great concept for schools, however the inability to individually customize certain features to meet the needs of your own school creates a headache. For a company that bought out another company (Childcare Manager or CCM), I would've thought that more of CCM would have been imported. The thing I like the least about Smartcare is that there are too many different platforms that you have to use (iPad for scheduling, etc., Desktop which doesn't include all features, Andriod for Kiosk). The amount of different tablets we had to get to be able to be a functioning school is unrealistic. And there is no app for teachers which makes it difficult to communicate with parents for us--we decided to go with a different software for communication purposes. Smartcare has a long way to go to be more user friendly and to be realistic for early childhood programs.

Overall: The only benefit our school gains from this software is that parents have the ability to pay through their app, taking some of that responsibility out of our hands.

It has been quite an adjustment getting used to this software...good and bad.

Jul 19, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Still trying to figure this out. There are more cons than pros right now. The first impression I had of the screens was that it was pleasing to the eye as far as the layout however when I started working in the program, I don't understand why I have to go through so many steps to get where I need.

Cons: The reports are not user friendly...having to download reports each time and then needing to tweak the excel reports for our needs is very time consuming. We have had to send a lot of questions and requests to Smartcare to fit our needs and the solutions are not always easy to follow. The fees associated with parents using their credit card are out of hand. A parent was charged fees 2 times on the same transaction. That's ridiculous! Smartcare has a lot of work to do to improve their program. We hope they listen to the voices of those that work with the program and continuously change it to fit our needs.

Overall: Most of the information was transferred over electronically from our old software to this software without us having to do it manually.

Vendor Response

by Smartcare on July 25, 2018

Danielle,

Thank you so much for your feedback!

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we value your feedback.

SmartCare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide to your school with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Amazing all-in-one child care solution that you can actually afford!

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My child care center/preschool, Precious Lambs Early Learning Center, participated in SmartCare¿s beta testing. We are so impressed with the way that the software really encompasses everything needed. It is an all-in-one solution!

We had looked into Procare software but SmartCare looks like it will be a much better solution for us because of the low cost (can actually be paid by the parents, and therefore free to the center!) and the ease of use. Smart Care even provided us with ipads for each classroom and director at no cost! I appreciate that the software is on each classroom ipad, allowing all of the teachers and parents to update and receive updates in real time!



Another perk of the SmartCare experience for my child care center, Precious Lambs Early Learning Center is the customer service. My rep is always available and happy to answer questions that we come up with. She also came out and visited our center numerous times in person to make sure that we felt comfortable with the new software and even to get feedback from parents.



The reason we are most excited to use SmartCare in our center is because we want to get families set up with automatic debits from their checking accounts. We looked into using other options but SmartCare offers this service at no charge. We can¿t wait to get all of our families set up and paying electronically!

I am excited to see where SmartCare is one year from now! Over the past year, I have watched SmartCare grow from an idea into a software solution for my child care center. We are so excited to use SmartCare and watch it continue to grow and help us on a daily basis.

Nice easy to use

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Clocking in staff and kids is easy when they forget their qr card. Update technology. I love that you can get the app and clock in with it.

Cons: Not able to delete payments are charges that have been entered. I would also do away with flu vaccine option since it is not a requirement vaccine.

Vendor Response

by Smartcare on July 25, 2018

Stacy,
Thank you so much for your review on SmartCare. We truly appreciate the feedback from our clients.
We are so happy to hear that you have found that our software offers a variety of usable functions.

We appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

It's been ok

Jul 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: To be able to do more for parents and have more accesiblilty in monthly statements and financial statements

Cons: That at times it takes too long to load , also it need to be able to automatically identify parents on vacation status and not billed them . Parents should be able to use two tender types if they choose to make monthly payments

Overall: Real time access , easy to read and navigate . What you put in there is what it is . The parents can also have access, children information is clear and helpful . Reporting needs some more options .

Vendor Response

by Smartcare on July 24, 2018

Dear Customer,

Thank you so much for your feedback!

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we do really appreciate your feedback.

Smartcare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Hard transition to make from what we were using before.

Jul 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The one thing I like the most from Smartcare is the flexibility or ease to send multiple pictures to parents and the communication to all the parents who are active. I also like how the parents can use their time line to see pictures and videos of their children. It's also convenient to give the parents the option to make a payment towards tuition.

Cons: I least like the billing in Smartcare and auto pay. It is hard to understand for the parents, and how is it possible that if an account is on auto pay that no charges can be made during the rest of the week except for Mondays.

Overall: This software is teaching me to become more organized, to ensure things run as smoothly as possible. I get daily training. :)

Always expanding. Needs more ability to sort but parents like the features.

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Parents like features.

Like being able to switch kids from class to class.

Parents can make payment on own through app

Cons: Cannot sort lists or select the information wanted without printing ban entire report. Reports take up too many pages when could print on 1.

Vendor Response

by Smartcare on July 24, 2018

Verlina,

Thank you very much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Outstanding Day Care Management Software

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use, Up to date, Uses latest technology (QR Codes), Uses Latest Hardware (tablet devices, smart phones, etc..)

Cons: Initially there was a lot of updates and fixes, but over time these patches and bug fixes seem to be lessening

Overall: Since the beginning Smart Care has provided a stable platform for us to manage our day school. Its platform is easy to use and provides a stunning interface for not only the day school director, but the teachers and parents. In addition to ease of use, the system is up to date using the latest technology in software as well as hardware. Cutting edge technology tells our clients that we are up to date and keeping up with all aspects of the day care business so that their child is receiving top of the line service.

Recommendations to other buyers: Great for small to medium size day care!

SmartCare is great!

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, very convenient, parents love it!

Cons: There are a few things I would like to see added to the software that would be helpful for center Directors.

Overall: When our center first switched to SmartCare it was a big change to us as we were in such routine with our paper daily sheets, attendance, and payment options but the SmartCare team was very helpful and made our transition much easier. We had a few bumps in the road along the way (as all technology does) that were quickly resolved. The app is very user friendly for both parents and staff. Our families love the convenience of this app and being able to get real time updates on their child's day (espcially our Infant parents). We look forward to the continued development and updates of SmartCare and we are so glad that we had made the switch!

It often feels as though the software is not fully developed which leads to roadblocks for the user.

Jul 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The tool gets easier to use the more we use it and understand the different nuances. The feature that allows parents to check their children in and out for the day is great.

Cons: It often seems disorganized. For example, names are listed differently depending on which page you are on. If you are on "Accounting" it is parent listed in alphabetical order by parent last name, under families the list is parent's first names in alphabetical order, etc. It is also weird that we are not able to make create statements for families with notes on them.

Overall: It has taken some of the work off of me as a site director as it allows parents to pay tuition through the app and check their children in/out.

my training was great and they system seems really easy to work in

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: that the system is online. it seems really easier to use and my parents love the fact that they can view all the information on their time

Cons: I have only had training in the system and have been playing around in it before I go live on august first. as of right now i have no cons.

Vendor Response

by Smartcare on July 25, 2018

Melissa,

Thank you so much for your wonderful feedback!

We are so happy to hear that your Center's Trial Run has been a seamless experience with our software and that our intuitive interface is easy to use - as soon as you go live!

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Great customer care - your help desk staff is awesome.

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use! Love all the billing features that SmartCare offers. Like that mass emails are easy to send. I love the teacher app, and the new updated kiok

Cons: Sending too many automatic emails to parents, also to many emails send to administrator. The kiok could show the child's balance due when logining in the child so the parents are reminder that a bill is outstanding. The program doesn't update in real time, all changes are made, we can't see until the follow day. A automatic. Refresh would be helpful.

Vendor Response

by Smartcare on July 25, 2018

Cliff,

Thank you so much for your feedback!
We are very happy to hear that you love all the billing features that SmartCare offers, the teacher app as well and you have found our software very easy to use .

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

At SmartCare our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

SmartCare offers useful features that are user friendly

Jul 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: SmartCare offers many reports that our center will use on a regular basis. The customer service has been excellent each time I had a question.

Cons: I would like to see a feature added that allows for adding charges to an agency account. This would allow for us to add things like registration fees that some agencies will cover.

Vendor Response

by Smartcare on July 25, 2018

Carie,

Thank you so much for your wonderful feedback!

We are so happy to hear that SmartCare offers useful features that are user friendly and our customer service has been excellent every time you have had a question.

We're positively delighted to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! and that is why we appreciate that you told us about the feature you would like to see.

Smartcare is very happy to be able to deliver our software to your Center and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

There are a few things I would change for our own center but as in a center it is a FABULOUS PROGRAM

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, only the reports are difficult to understand but it's easy to use for the most part. I like that I can look it up from any computer!

Cons: I don't like that I can't easily move kids around the center. I also don't like that the apps are only web base my teacher use their own phones because that's easier than the web app

Overall: Ease of use. More time in the classroom rather than the office!

Vendor Response

by Smartcare on January 23, 2018

Heather,

Thank you very much for your review on SmartCare!

We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

Our Apps are separate from our web portal logins. Hopefully - that is a seamless experience and process for your Center and staff.

As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance.

I am also available to assist you - anytime.

Please let me know if there is anything we can do to improve our Software and Services.

We want to make sure that your Center continues to have a positive experience!

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Sales & Marketing Account Executive

Smartcare is very user friendly and intuitive.

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy it is to use, both with the kiosk signing kids in and out and with the enrollment/billing process. The ability to pay online for families has been so helpful and out families love it!

Cons: The features are not yet as customizable as we need and parents cannot go online to enter there own information where we need it entered for a DEL License.

Overall: Online payment options for families and electronic sign in/out required by the state.

Vendor Response

by Smartcare on July 25, 2018

Marissa,

Thank you so much for your wonderful feedback!

We are so happy to hear that you find SmartCare very user friendly and intuitive and with our software we have been very helpful for your business.

We're positively delighted to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! and that is why we appreciate your feedback.

At SmartCare we are happy to be able to deliver our software to your Kids Club and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Easy and quick to navigate

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Adding items like family/children and billing items are easy. A lot can be learned by self discovery by just navigating the whole software/app.

Cons: Billing section is set to default. Our center's rate depends on how many days a child attends and the rate changes even though they are enrolled as paying the weekly tuition. But we cant bill them the whole week when they only attends 2 days. Hope you can do something about this.

Overall: Promptness and availability of info everywhere and direct communication to parents regarding their billing.

Vendor Response

by Smartcare on July 25, 2018

Angelica,

Thanks for leaving a review. The team here at SmartCare is thrilled to hear such good feedback.
We're so happy to hear that SmartCare is easy and quick to navigate.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Smartcare works as expected and values the customer opinion highly

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is constantly growing and adapting to the future. The app and payment platform are amazing for the parents and for ease of use.

Cons: Being so new, there are a few lessons to be learned. Smartcare will become the best software for child care centers around the nation, they just need to keep getting better!

Overall: Payments, attendance, automatic features, and being able to be a director from my phone rather than on site.

Vendor Response

by Smartcare on July 24, 2018

Richards,

Thank you so much for your wonderful feedback!
We are so happy to hear that SmartCare works as expected and you find benefits with our software.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! therefore, we value your comments.

At SmartCare, we appreciate your business and we look forward to continuing to provide your School with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Institution's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

The program is easy to use for parents and easy to access information and collect payments.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how it is user friendly. It is easy to access information, bill, collect payments and have an overall system that is easy for parents, teachers and administrators to use.

Cons: I have not found anything yet. We like the program and are still discovering the ins and outs of it.

Overall: Easily accessible info, easy to collect payments and send statements

Vendor Response

by Smartcare on July 25, 2018

Kelly,

Thank you so much for your wonderful feedback!

We are so glad to hear that you have found our software user friendly, easy to access information and have an overall system that is easy for parents, teachers and administrators .

We're positively very happy to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! SmartCare is very happy to be able to deliver our software to your School. We appreciate your business and we expect to continue to update our software to meet your needs.

We look forward to continuing to provide your Institution with Tomorrow's Childcare Technology-Today!.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

SMARTCARE is an amazing app but there is a few kinks that need to be straighten out.

Jul 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Parents live for the updates they get from the teachers and it's an amazing thing to have and very different.

Cons: Many problems with kiosk and software updates don't really improve problems that centers may have..

Vendor Response

by Smartcare on July 24, 2018

Lucille,

Thank you so much for your review on SmartCare. We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success

We appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Pretty good

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our daycare facility uses this software. When we started with this we were just in as a trial run from the beginning to now it's made a lot of improvements

Cons: Just when it updates it sets some things off like on the business end and the app for the parents as well, it's a work in progress

Vendor Response

by Smartcare on May 24, 2018

Marrie,

Thank you so much for your wonderful feedback!

We are so happy to hear that your Center's Trial Run has been a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live!

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Center. We appreciate your business.

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Capterra-loader

Smartcare takes Childcare management software to a new level!

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Smartcare is leading the change in childcare management solutions. Intuitive interface that out of the box solves most of the main needs of childcare operations. Reduce the number of solutions you need by integrating Parent communications, time and attendance, CRM, Payments and Center management.

Cons: Software is a work in progress and there are features that are still under development. Fortunately the team is rolling out improvements and new features on a weekly basis and things will only get better moving forward.

Overall: Multiple platforms in One

Easy to use interface

Great support and training staff

Vendor Response

by Smartcare on April 16, 2018

Santiago,

Thank you so much for your wonderful feedback!

We are so happy to hear that your Center is having such a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live!

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Center and appreciate your business.

Thank you for your review of our Staff Support and Training, as well! We strive to provide the BEST in Customer Service - in our Industry.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement

good customer service

Jul 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: What I liked most was the rep that helped us implement the program. She was knowledgeable, friendly and professional.

Cons: What I like least about the software is that there are not as many employee data storage options as the Childcare Manager program.

Vendor Response

by Smartcare on July 24, 2018

Christopher,

Thank you so much for your great feedback!
We are so glad to hear that you have had a good experience with our software and our customer support service has been outstanding for you.

We're positively very happy to be able to provide our Customers with all of the features we offer and continue to improve week by week- with updates and new features! therefore, we value your comments.

At Smartcare we're happy to be able to deliver our software to your Center. We appreciate your business and we expect to continue to update our software to meet your needs.

We look forward to continuing to provide your Institution with Tomorrow's Childcare Technology-Today!. Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Great program, need to be more user friendly on business end.

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: That is is accessible almost anywhere since it is cloud based. Parents are able to feel more involved in their child's day by seeing their activities as they happen rather then the end of the day. The communication is better between parent and teacher as well.

Cons: The reports are not the best to run. On program managers end it is not as user friendly as it could be.

Overall: We have two separate buildings and they were hard to get all in information together they had to be run separate. Now with this program we have the exact same as everything and we can be in either building and access everything we need.

Vendor Response

by Smartcare on July 25, 2018

Allisyn,

Thank you so much for your review on SmartCare!

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

At SmartCare our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

No One Likes Change - But This is a Change That I'm Looking Forward To

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: SmartCare is hosted in the cloud - and that is the best thing in the world for a facility as large is ours. The ability to have all the pertinent information for each of our 350 enrolled children is priceless. The Lead Center is a great option as well - as it helps us manage open slots in our program more easily. The features are endless. Prior to our SmartCare switch, we were using four different software programs to manage what SmartCare does all in one - child and family records management, payment collection, secure door entry, pin check in, daily report access to families electronically, lesson plan building, federal food program, child assessments, and video/picture sending to families.

Cons: As of right now, there are still some limited reports. However, anything that I would like to access, I can submit a help ticket and they will work to add the feature in the newest update.

Vendor Response

by Smartcare on July 26, 2018

Juaneka,

Thank you so much for your wonderful feedback!

The team and I are so thrilled to hear you have had an amazing experience with our software and is the change you were looking forward to.

We're very happy to be able to deliver our software to your Center. We appreciate your business and our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Easy to clock kids in and out.

Jul 10, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That everything is available. We have the food program, payroll, the parents paying online eases a lot of the daily stresses .

Cons: The updates. Just when we learn it. The updates lose me. For me it is not user friendly. Still getting use to it.

Overall: Daily routines all in one. Makes payroll easier on us. As well as payments from the parents.

Vendor Response

by Smartcare on July 24, 2018

Sarah,

thank you so much for your feedback.

We are so happy to hear that our software helps to have your Daily routines all in one, makes payroll easier on you and as well as payments from your clients.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! therefore, we give value to your comments.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

So far the ease of the program has been great, very easy to use

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy for me to use and easy for the parents to use, like making payments and to check their accounts. I like to feature to separate payments for families that are separated.

Cons: Does not have a lot of the features that Child Care Manager had like Daily/monthly attendance, list all the immunizations under each child's name.

Overall: I like to direct payment feature and that now I don'e have to go to the bank as often.

Vendor Response

by Smartcare on July 25, 2018

Jen,

Thank you so much for your wonderful feedback!
We are glad to hear that your experience with SmartCare has been good and you have found our software very easy to use.

We're elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! and that's why we value your comments.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Market

I have had a wonderful experience with smartcare, some of the features we need are missing

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the update technology to include the parent app. The quick response you get from customer support . Overall I feel the app is a wonderful for our child care center.

Cons: the reports do not print friendly. the staff should be able to review their time. Ive had some issues with the enrollment portion in the lead tracker.

Overall: Consistent communication with our families and the ability to cut out paperwork and copy expense

Vendor Response

by Smartcare on July 25, 2018

Carolyn,

Thank you so much for your feedback!
We are so happy to hear that you have had a wonderful experience with SmartCare and our customer support service.
We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! and that's why we appreciate your comments.
At SmartCare we're happy to be able to deliver our software to your Academy and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

takes too long to get support.

Oct 24, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: when it works, its great. when it doesnt, its a nightmare. business moves faster than the service and features

Cons: slow. takes way too long to fix issues waiting on callback from tech support. most features have bugs and dont work.

Vendor Response

by Smartcare on January 23, 2018

Mekel,

Thank you very much for your review on SmartCare!

We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

I apologize that you are dissatisfied with our turn around time on Customer Service and Tech Support requests.

We typically notice that negative experiences can sometimes be due to the fact that our clients are not aware of who to contact for support.

As always, we encourage our clients to reach out to their Customer Success Manager with questions, suggestions and requests for assistance.

I am also available to assist you - anytime.

I would love to discuss how we could make your experience with SmartCare more positive and successful for years to come.

Warm Regards,

Collette Hull | chull@smartcare.com
SmartCare - Sales & Marketing Account Executive

A great experience with minimal "bumps in the road" which are to be expected.

Jul 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of it on the parents' side (allowing them to sign in/out and pay online) and the time well spent on the office side (creating more time for other important tasks).

Cons: There have been many areas in which the office documents and information have had to be imputed manually instead of being compatible with our previous software system and transferring the data.

Vendor Response

by Smartcare on July 25, 2018

Lauren,

Thank you so much for your wonderful feedback!

We are so thrilled to hear that you have had a seamless experience with our software and that our intuitive interface is easy to use.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! therefore, we do really appreciate your comments.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Overall very positive, but I need some additional features for accounting purposes

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the parent communication capabilities and the ease for parents to pay their monthly bills. Support Staff have been wonderfully helpful and prompt as we're learning the system.

Cons: The current version is missing some functionality on the back end for our accounting needs, so I've had to create several not-so-time-efficient workarounds for now. Feel free to contact me if you want more details on my feature requests.

Vendor Response

by Smartcare on July 25, 2018

Sarah,
Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

At SmartCare our goal is always to exceed your School's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

I was disappointed that Smart care did not offer all the features I previously had.

Jul 13, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Convenience of payments and keeping all families info together in one convenient place. It takes away from the paper trail I have used for years.

Cons: That I do not have all the bookkeeping features I previously had with Childcare Manager. It was great dealing with families, payroll, keeping receipts all in one software.

Overall: Less paper trail.

Vendor Response

by Smartcare on July 24, 2018

Donna,

Thank you so much for your feedback!

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we do really appreciate your comments.

Smartcare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Still getting used to the program. The SmartCare team does a good job updating and resolving issues

Jul 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We like the features on the parent app. It saves time for both the parents and staff. We like that statements are automatically sent, and can be reviewed at anytime by the parent.

Cons: Not being able to enter some of the information on the web portal that can be added on the center app. As an administrator, using the web portal is key. Also, it sometimes takes too many steps to enter information.

Vendor Response

by Smartcare on July 25, 2018

Colleen,

Thank you so much for your feedback!
We are so happy to hear that you like the features on the parent app and we have been able to be there when you have need us to help you.

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! and that's why we give value to your comments.

Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

We are not getting what we were promised, this software hasn't worked properly in 2 years.

Jul 13, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Billing and Payments, ease of parent payments.

Cons: Updates that crash our system every few weeks and don't actually fix anything or add features that we have requested.

Overall: Easier Billing and Payment options for us and parents.

This software takes time to adjust but also straightforward.

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Accessibility to the software is what I like most, including the parent app. I really like that the software shows the children's birthday.

Cons: Modifications of reports are what I least like about the software. It would be easier to pick and choose exactly what I want instead of everything being downloaded on a report.

Vendor Response

by Smartcare on July 25, 2018

Leah,

Thank you so much for your review on SmartCare.

We are so happy to hear that our software accessibility is what you like most, including the parent app and also that our software shows the children's birthday.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we give value to your comments.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Academy with Tomorrow's Childcare Technology - Today!

Best Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Capterra-loader

Smartcare has enabled me to streamline my family accounts and information.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's easy to use and all of my information is accessible with a few clicks. The numerous reports are useful .

Cons: Some of the reports are hard to access. It's not always clear whether to use first name, last name, and some reports don't pull up the information needed when you use the criteria requested.

Vendor Response

by Smartcare on July 25, 2018

Margra,

Thank you so much for your wonderful feedback!

We are so happy to hear that you have had a good experience with SmartCare and that our intuitive interface is easy to use and all of your information is accessible with a few clicks.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your feedback.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

Warm Regards,

Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Bumpy at first, and there's a slight language barrier for non native English speakers. Fairly easy.

Jul 10, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The software is more updated verses using a paper report slip alone, it allows parents to see real-time updates (however see next cons box) shows how long child was at daycare.

Cons: Glitches and difficulty for teachers to post. While parents receive updates in real time they almost become more picky about not receiving a notification right at the exact hour their child was supposed to do an activity.

Vendor Response

by Smartcare on July 25, 2018

Morgan,

Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

We're elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!.

We appreciate your business and we look forward to continuing to provide your Academy with Tomorrow's Childcare Technology - Today!

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

Great software

Jul 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: I like the way the customers can see the daily reports from teachers inputs, also the employees working hours, that makes easy my job!!!

Cons: I do not like the way the system manage tuition charges to customers, it is not flexible, so I still need to charge manually the tuition every month.

Overall: Use less paper at office

Vendor Response

by Smartcare on July 24, 2018

Claudia,

Thank you so much for your great feedback!

We are so happy to hear that with SmartCare we are making easy your job.

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! and that's why we do really appreciate your comments.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

I have been using this program since March and it has been a great asset to my workplace

Jul 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: We can update billing and accounts at both centers and the parents really have enjoyed the app getting updates on their children throughout the day.

Cons: When running reports it could be easier if you could run the reports by room rather than the whole center for attendance, birthdays, allergies, etc...

Overall: It has been very helpful for the parents and is user friendly for the teachers that have to add timeline entries.

Vendor Response

by Smartcare on July 25, 2018

Jaime,

Thank you so much for your wonderful feedback!

We are so thrilled to hear that SmartCare has been a great asset to your workplace.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! that is why we value your comments.

We appreciate your business and our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Very easy to install, then there is not a lot of support to get immediate help when needed.

Jul 10, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is pretty graphic-wise and sort of easy for the parents to use. The QR scanner is cool, but some cant do it. They don't know this technology.

Cons: Not user-friendly. Not enough substance, too many steps to each process. I don't like the payment screen, it is not alphabetical and is useless, so I enter payments and check balances in accounting screen. Need a 10 step set up and mandatory Kiosk training. My support person is good, but tries to give the quickest answers. I need to talk to support on the phone and it is not always possible for her. The credits should be more apparent, like bold or italics. Too many steps to out in payments. Can't email just one person? Group email? How do I know who is getting them? o need to email families every time a child moves from a classroom to another.

Overall: Not much yet. Still learning the good and bad features.

So far I am unsure if I like this new program. Many of the features in the old program are not offe

Jul 10, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is clean- has features that I like- automatic billing, posting payments and sending invoices. It is very easy to add a family either on the web or the ipad.

Cons: Does not offer all the things I need it to- Credit card % is triple what i was paying, you cant accept credit card payments from other sites- they don't show up as a payment just added as a credit. These dont show up on tax statements.

Site can get confusing when trying to add in families and billing- lots of bath and forth.

Once you archive a child- it is hard to reactivate the family- I had to delete the child.

I have sent in a few things that have not been working and the first thing I sent in 3 weeks ago still has not been resolved. This does not help if I had a major issue.

I am going to give this program a month but I am not sure we will stay with it.

Functional

Jul 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the fact that it has everything in one spot. The payment and check in can also be done by parents which ,makes it more convenient for them.

Cons: It is sometimes hard to us some of the function or even find it when you need it. For instants when trying to run statements for parents or run a report so of those functions are hard to use or even find the report you need.

Vendor Response

by Smartcare on July 25, 2018

Brenda,

Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

So far I have been very happy with this system.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's very easy to use.

Cons: I can post messages to the tablet when parents log in, parents have difficult time scanning their key tag.

Vendor Response

by Smartcare on January 23, 2018

Megan,

Thank you very much for your review on SmartCare!

We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.

We are thrilled to hear that you have a mostly seamless experience with SmartCare, for your Center and staff.

We do have suggestions with the challenges you are experiencing. We're here to help - just ask us and we'd be happy to assist you!

As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance.

I am also available to assist you - anytime.

Please let me know if there is anything we can do to improve our Software and Services.

We want to make sure that your Center continues to have a positive experience!

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Sales & Marketing Account Executive

I am new to smartcare but think it is a great addition once i fully understand how to use all areas.

Jul 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It documents all of the information not only for the children but also for the staff and notifies you when things are due.

Cons: Right now since this is the very first time i am utilizing the software, I really do not have anything negative to say. It's function and capabilities are great as long as everything works accordingly.

Overall: great tool and addition to my position

Vendor Response

by Smartcare on July 25, 2018

Denise,

Thank you so much for your wonderful feedback!

We're so thrilled to hear that SmartCare has been a great tool and addition to your position.
SmartCare is very happy to be able to deliver our software to your Center. We do appreciate your business.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

So easy to setup

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Accessibility! I can log on and access anything at anytime even if I'm not in the office, and everything is in one place. I can access timeline, billing, contact info all from one place.

Cons: I don't like that the parents can not initiate a message on time line. I have a lot of parents who like to put on a message in the morning about their day prior to drop off.

Vendor Response

by Smartcare on July 12, 2018

Amanda,

Thank you so much for your review and feedback!

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

As always, please feel free to reach out to us direct and we will be happy to assist!

Warm Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

We are very happy with everything the SmartCare offers our center.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like that it is cloud based and can be accessed from multiple devices. The parents are loving the connections they now have with the teachers.

Cons: We need to have the option to charge an agency, currently we can only apply a payment. I would love to have the version on the ipad available for android also. Director role should not need to log on as a teacher to move a child to another room.

Vendor Response

by Smartcare on July 25, 2018

Michelle,

Thank you so much for your wonderful feedback!
We are glad to hear that you're very happy with everything that SmartCare offers to your center and you like that it is cloud based and can be accessed from multiple devices.

At SmartCare, we expect to continue to update our software to meet your needs. We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!
Best Regards,

Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Easy to keep track of our billing

Jul 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Parents can digitally single in and out and make a payment online with ease. It provides us with more documentation for sign in and out as well as relieves arguments as to when a child was here or not.

Cons: We cannot find anything yet that we don't like. We are only 6 months of use so there may be something will occur.

Overall: Timely billing

Documentation of attendance

Ability to pay online or at sign in

Vendor Response

by Smartcare on July 25, 2018

Dear Customer,

Thank you so much for your wonderful feedback!

We are so happy to hear you have had a seamless experience with our software and that our intuitive interface is easy to use.

At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
SmartCare - Director of Sales Enablement & Marketing

I like the overall concept.

Jul 10, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Pretty easy to use and it seems like it could be a great product once all the bugs and issues are worked out.

Cons: It's hard to communicate with parents quickly. The system also seems to be down a lot, causing a backlog for parents to get in and out quickly.

Overall: Less hard copy papers

Vendor Response

by Smartcare on July 24, 2018

Chrissy,

Thank you so much for your feedback!

We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that's why we value your feedback.

SmartCare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Rough start, different than child care manager.

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Likely

Pros: Sending emails to parents/staff. Ability to send statement to all parents. Auto-pay option, not having to physically be at school to process payments.

Cons: Ability to do everything on desktop computer . Had been having trouble assigning schedules for children on iPad. iPad and desktop version don't sink together.

Vendor Response

by Smartcare on July 25, 2018

Enyd,

Thank you so much for your feedback!
We are so glad to hear that you like the features that our software offers.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

Needs a few updates to forms and reports that can be printed otherwise it's great.

Jul 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Real time visual as the director to each center and maintains a running timeline for each child in the classrooms

Cons: No door locking system that goes with it to allow parents access to the building. I have to have two separate softwares and systems to allow parents access.

Overall: Ability to see billing, classroom staffing and attendance in real time no matter my location.

Vendor Response

by Smartcare on July 25, 2018

Emily,

Thank you so much for your great feedback!

We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.

We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!

As always, please feel free to reach out to us direct and we will be happy to assist!

Best Regards,
Collette Hull | chull@smartcare.com
Smartcare - Director of Sales Enablement & Marketing

We are a former childcare manager client, so we began using smartcare because we had to.

Jul 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Cloud based and parents can pay now using the app! Their support team is quite friendly and helpful over the phone. :)

Cons: Would love more flexible reporting (all directory info in one report) and more flexible billing packages (annual, trimester, rounding to every 15 min vs 5 min). There are more clicks required to get to view different bits of information. Childcare manager had everything in one view, had more safety features (ie the childs schedule prevented them from being double billed if they had 2 billing packages- one attendance based and one flat fee based). It also prefilled the secondary sponsors address same as primary as a default... Their implementation process and testing could have been much smoother... but we're getting there!

Overall: cloud based and direct parent access to payment