Who Uses This Software?

SmartCare serves parents, teachers and directors/owners of child care/daycare centers, early learning centers, Montessori schools, and faith-based preschools.


Average Ratings

35 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month/user
    See pricing details
  • Pricing Details
    http://www.smartcare.com/pricing
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SmartCare
  • smartcare.com
  • Founded 2014
  • United States

About SmartCare

The all-in-one modern child care solution for your center! SmartCare is an easy to use child care software solution that has changed the way child care center owners, directors, teachers, and parents connect. Whether you're using SmartCare on an iPad or the web, our user-friendly software does all the hard work for you while you focus on what matters most... the children! We serve customers with single locations of 20 or more children all the way up to multi-location enterprises.


SmartCare Features

  • Billing & Invoicing
  • Calendar Management
  • Check in / Check Out
  • Child Care Center
  • Daily Reports
  • Employee Management
  • Food Program Records
  • Home-Based
  • Immunization Records
  • Lesson Plan Management
  • Mailing List Management
  • Menu Planning
  • Online Registration
  • Parent / Child Records
  • Parent Portal
  • Payment Processing
  • Photo Gallery
  • Text Messaging
  • Volunteer Management
  • Wait List Management

SmartCare Reviews Recently Reviewed!

Just went onboard with Smartcare and love it!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are a medium sized child care center with 100 students. We've used Childcare Manager for seven years and love it but found there are limitations regarding tuition intake online and online check-in/out. Smartcare has addressed all of our tuition intake via ACH/credit/debit and this has had such a positive response from our parents!! Our parents are reminded a week prior to due dates and have the opportunity to schedule exactly when they want funds withdrawn. Additionally, Smartcare is extremely affordable, super easy to use and check-in and out is a breeze. Plus, the vast number of reports that we can download compares favorably to the report center of CCM. So far, we are very pleased!

Cons: We haven't used every aspect of Smartcare yet so currently, we haven't been disappointed with our experience.

Vendor Response

by SmartCare on November 14, 2017

Barbara, Thank you so much for your wonderful feedback! We are thrilled to hear that your Center is having such a seamless experience with our software, and that your Parents are responding positively to all of the features we offer. SmartCare is very happy to be able to deliver our software to your Center and appreciate your business. We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your center's Software needs as we grow and evolve with you. Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive

Excellent! I love the ease of SmartCare. The reports are so handy!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is user-friendly. It doesn't take a lot of effort to figure out and that you can use it on a mobile phone or tablet.

Cons: I wish that it did not have to upgrade so often. I also wish that he credit card payment option could be turned off.

Overall: Streamlined my life and day!

Vendor Response

by SmartCare on October 27, 2017

Alyssa, Thank you very much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is detrimental to our mutual growth and continued success. We are thrilled to hear that you have a mostly seamless experience with SmartCare, for your Center and staff. We do have suggestions with the challenges you are experiencing. We're here to help - just ask us and we'd be happy to assist you! As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance. I am also available to assist you - anytime. Please let me know if there is anything we can do to improve our Software and Services. We want to make sure that your Center continues to have a positive experience! Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive

So far I have been very happy with this system.

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's very easy to use.

Cons: I can post messages to the tablet when parents log in, parents have difficult time scanning their key tag.

Vendor Response

by SmartCare on October 27, 2017

Megan, Thank you very much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is detrimental to our mutual growth and continued success. We are thrilled to hear that you have a mostly seamless experience with SmartCare, for your Center and staff. We do have suggestions with the challenges you are experiencing. We're here to help - just ask us and we'd be happy to assist you! As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance. I am also available to assist you - anytime. Please let me know if there is anything we can do to improve our Software and Services. We want to make sure that your Center continues to have a positive experience! Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive

There are a few things I would change for our own center but as in a center it is a FABULOUS PROGRAM

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, only the reports are difficult to understand but it's easy to use for the most part. I like that I can look it up from any computer!

Cons: I don't like that I can't easily move kids around the center. I also don't like that the apps are only web base my teacher use their own phones because that's easier than the web app

Overall: Ease of use. More time in the classroom rather than the office!

Vendor Response

by SmartCare on October 27, 2017

Heather, Thank you very much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is detrimental to our mutual growth and continued success. Our Apps are separate from our web portal logins. Hopefully - that is a seamless experience and process for your Center and staff. As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance. I am also available to assist you - anytime. Please let me know if there is anything we can do to improve our Software and Services. We want to make sure that your Center continues to have a positive experience! Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive

takes too long to get support.

Oct 24, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: when it works, its great. when it doesnt, its a nightmare. business moves faster than the service and features

Cons: slow. takes way too long to fix issues waiting on callback from tech support. most features have bugs and dont work.

Vendor Response

by SmartCare on October 27, 2017

Mekel, Thank you very much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is detrimental to our mutual growth and continued success. I apologize that you are dissatisfied with our turn around time on Customer Service and Tech Support requests. We typically notice that negative experiences can sometimes be due to the fact that our clients are not aware of who to contact for support. As always, we encourage our clients to reach out to their Customer Success Manager with questions, suggestions and requests for assistance. I am also available to assist you - anytime. I would love to discuss how we could make your experience with SmartCare more positive and successful for years to come. Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive

SmartCare has the potiential to be great. However, it is not very intuitive.

Oct 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the time line so parents can see pics of their kids and track what their children are doing throughout the day.

Cons: No mass communication feature is available to announce bad weather days or emergencies. No convience fee option is available to charge customers when they use credit cards. This is very important and could cause me to leave smartcare all together because the credit card fee's are draining my bank account.

Vendor Response

by SmartCare on October 27, 2017

Dear Mr. Walden, Thank you for your review! We apologize for the frustration and want you to know that your feedback will give us the chance to resolve any issues that may occur & assist us in making our services better. We do have the ability to send mass updates to Parents, with our Parent/Teacher Communication Feature. If your Center accepts credit cards, there will always be credit card processing fees to pay. Typical merchants charge 5% on credit card sales, including processing costs, interchange and statement fees, according to the U.S. Business Administration. Consumers are increasingly choosing plastic over cash, just 23% of all point-of-sale purchases will be made with cash this year. Processing fees are unavoidable, but here¿s the good news: SmartCare can assist you in strategic options to decrease your overhead. Please email me direct: chull@smartcare.com and I will make sure your Customer Success Manager assists you right away! Warm Regards, Collette Hull | SmartCare

Terrible Product

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Pros: Nothing. Other than the concept of how it is supposed to work to help me as a parent feel better and more knowledgeable about my child's day at daycare.

Cons: I have had more problems with this than I can probably list. I have installed/uninstalled the app on my phone several times due to it not working properly. The app tells me my son's teacher has not posted to the timeline, meanwhile I just got and alert 5 minutes before that something new was posted. The pictures sometimes take forever to load on the timeline, and then it just times out and and says something like "aww snap, there was a problem..." Currently, after last uninstall and install of the app, I can no longer get into my account, so therefore do not know what is going on day to day (this was in March 2017). When I try to login it tells me my password is incorrect, even though I know it is not. When I request the password using my mobile phone I get the "aww snap, there was a problem..." message. When I request the password through my desk top it tells me an e-mail was sent; however, nothing ever comes to my inbox or spam folder. Frequently, the times of drop off and pick up are WAY wrong...i.e. drop off at 12 a.m.? I really want to embrace your product and this new system at daycare, but there are quite a few glitches that need fixed. These problems are unacceptable and this system is not helping me know anything more about my child's day. In fact it is harmful, since the daycare is relying on me getting information through this and it is not working, I am not getting any information. When I contacted customer support in March 2017 they blamed it on my Android phone. Then, on an app update. Then, told me to use my husband's phone (you know just assuming). And, then just told me to use a desktop, which I have been doing ever since about 3 weeks ago. However, despite using a desktop now months later, I now no longer can get into my account. Customer support e-mail sent me a link to update my password and the link doesn't even work. Ridiculous!

I have learned this software from experimenting with it. I wish there was some online training.

May 26, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is used for employees as well as for the clients. It does seem very cost effective as well.

Cons: I do not like the fact that as the director I can not look at a childs timeline under my log in and see what the teachers have been letting the parents know. It makes it hard for me to keep track of what the parents are hearing from the staff. Customer service is not the best either.

Overall: It has eliminated some of the paperwork by making many things electronic saving some time for teachers.

Vendor Response

by SmartCare on October 13, 2017

Thank you very much for your review Sarah! Since your review date on 5/26/17, there have been updates made to the Software Functionality, which includes the ability for Directors to monitor all parent/teacher communication on our Web Portal and in your Center App. We apologize if you felt that our Customer Service was lacking. We strive to ensure our clients satisfaction and hope to meet the needs of your Center, in every aspect of Customer Service. We appreciate your business and look forward to serving the needs of your Center for years to come! Should you have any questions or concerns, please feel free to reach out to me directly and I will be happy to assist you. Warm Regards, Collette Hull | SmartCare Sales & Marketing Account Executive chull@smartcare.com

Unauthorized use of contacts

May 25, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The software appearance and presentation is absolutely beautiful. The kiosk and app are convenient and easy to navigate. I never got to launch point but the key cards were exciting to look at and anticipate.

Cons: Unauthorized Parent Contact during setup: Patents started receiving emails and requests to add payment forms without our knowledge. We have not finalized our electronic deposit and banking information. My question is where do these funds go since we have not gotten to that point with set up. Further, this communication is UNAUTHORIZED. My parents were concerned and I am as well. I am sending it back. There are other companies out there that offer the same without the risk of misuse of information

Overall: Never implemented

SmartCare at TenderTots

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ability to update parents intantly

Cons: can be glitchy sometimes, but any issue are dealt with quickly.

Overall: I am the regional director of our child care company. Three of our sites are currently using this program and we are thrilled by it. Our parents love it and so do the teachers. It gives our families a little bit of a closer look into the day their child is having. I would definitely recommend this program to any child care center looking to offer all the things that SmartCare offers. :)

Recommendations to other buyers: Great program for child care centers

Vendor Response

by SmartCare on October 27, 2017

Stephanie, Thank you very much for your review on SmartCare! We appreciate the feedback from our clients, as it is detrimental to our mutual growth and continued success. As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance. I am also available to assist you - anytime. Please let me know if there is anything we can do to improve our Software and Services as we want to make sure that your Center continues to have a positive experience! Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive

So thankful!

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a director there are lots of things to keep up with on a daily basis. With Smartcare I feel like I am able to keep up with my day so much easier than before. Gone are the days of running room to room to check ratios or to see who is even in attendance. No more clipboards with fifty sheets of paper and post-it notes all over it with schedules. I find I have more time to actually focus on the children now. When it comes time for weekly payments, it is a breeze! I no longer have to remind parents about payments because Smartcare does it for me. The only area would would love to see advancements is in the updates. While we love the updates, they sometimes cause some issues with how you have to update all systems for them to work properly.

Vendor Response

by SmartCare on October 27, 2017

Marrie, Thank you very much for your review on SmartCare! We appreciate the feedback from our clients, as it is detrimental to our mutual growth and continued success. As always, we encourage our clients to reach out to their Customer Success Manager for your questions, suggestions and requests for assistance. I am also available to assist you - anytime. Please let me know if there is anything we can do to improve our Software and Services as we want to make sure that your Center continues to have a positive experience! Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Sales & Marketing Account Executive

Crossroads Christian Child Care and SmartCare

Feb 06, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Tuition features

Cons: Number of updates and how unreliable it has been for sign in sign out of children.

Overall: We have a few concerns. We have found it difficult to use reliably for attendance and tracking sign in sign out. Sometimes for no reason our entire center jumps into the wrong class and on one occasion the entire center was signed out when a teacher logged off. This has cause a lot of panic from our parents. We are still using our back up sign-in system and will continue until we feel we can trust sign in with SmartCare. We are using our tuition pay and have been mostly please with it thus far. Transitioning over was difficult as our old system was difficult to keep up with. We had to issue a few payments back to parents who turned on their auto pay before we were caught up on our end but that was to no fault of SmartCare. Our Child Care tuition and technology buff works on multiple occasions that she finds the customer support to respond quickly but not really solve the problem. The questions go back and forth for some time until the problem actually gets solved. We have also been concerned about confidential information being in the wrong hands. We had a teacher whose daughter is a parent of a child in our care and somehow their information got crossed and that parent was receiving every notification that the teacher wrote. Moving forward I have told my staff, if all SmartCare does for us is fix our tuition it will be worth it financially but I really would like to use it at its full capacity.

Parent and Provider Review

Feb 03, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: SmartCare offers some great solutions for childcare providers as well as parents when it comes to improving communication both with families and among staff. My children attend a childcare center and I work at a center so I have gotten to experience this software from both sides. There are many great features including the ability for directors to check center wide attendance at a glance, track enrollment and possible openings, the ability to create and share individual student profiles with all teachers who may work with that student, and of course the ability for teachers to provide up to date information regarding each child's day, complete with pictures. Where this program falls short for our center and for me as a a parent as well is the reliability. There have been many bugs, updates gone wrong, and the program does not consistently work. While the ability to immediately report a problem by shaking the device is a nice feature, many reports go without a response and can take days and weeks to fix issues which is an issue when you come to rely on it. SmartCare appears to be constantly working to improve issues and I am hopeful that this can be done successfully as the overall idea and concept are great.

Tuition Time Saver

Feb 02, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: We are a small, but growing, school that needed a more efficient way to track our students and tuition. I used to manually write paper receipts for every tuition check I received every month, which was so time consuming! Smartcare has alleviated that headache, allowing parents to pay online with a card or bank account, something we weren't able to offer before. Sometimes the center app and director app are slow and often needing to update but overall, it has saved us a lot of time! Customer Support was usually able to fix any issues we had but it would take a couple of days.

SmartCare is great!

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: User friendly, very convenient, parents love it!

Cons: There are a few things I would like to see added to the software that would be helpful for center Directors.

Overall: When our center first switched to SmartCare it was a big change to us as we were in such routine with our paper daily sheets, attendance, and payment options but the SmartCare team was very helpful and made our transition much easier. We had a few bumps in the road along the way (as all technology does) that were quickly resolved. The app is very user friendly for both parents and staff. Our families love the convenience of this app and being able to get real time updates on their child's day (espcially our Infant parents). We look forward to the continued development and updates of SmartCare and we are so glad that we had made the switch!

Outstanding Day Care Management Software

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy of use, Up to date, Uses latest technology (QR Codes), Uses Latest Hardware (tablet devices, smart phones, etc..)

Cons: Initially there was a lot of updates and fixes, but over time these patches and bug fixes seem to be lessening

Overall: Since the beginning Smart Care has provided a stable platform for us to manage our day school. Its platform is easy to use and provides a stunning interface for not only the day school director, but the teachers and parents. In addition to ease of use, the system is up to date using the latest technology in software as well as hardware. Cutting edge technology tells our clients that we are up to date and keeping up with all aspects of the day care business so that their child is receiving top of the line service.

Recommendations to other buyers: Great for small to medium size day care!

What a great program!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Customer Service is AWESOME (so far). I love that I can maintain student records, communicate with parents, manage daycare ratios, and deal with financial payments all in one place!

Cons: The reports seem to be the only con, but I haven't worked with those much at the moment so this is a "barely" con.

Overall: This system was so easy to train on! The staff has been friendly and easy to communicate with. Our transition to the SmartCare user-interface has been wonderful! Even before training I was able to (easily) find what I was looking for in the program. It's so nice to have so many features in one place! The fact that we can communicate with parents, handle financials, maintain student records, and manage daycare ratios will make our lives in the office so much easier! I am so excited to see how this software performs in the upcoming months!

Recommendations to other buyers: Keep doing what you're doing!

Smartcare Review from a female standpoint

Jan 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The availability to have everything at your fingertips

Cons: When the system fails you still have to go to paper.

Overall: Smartcare when it was first uploaded was awesome but over time it has been horrible to navigate and not really worth the money.

Recommendations to other buyers: Keep back up forms

Smart Care is Great!

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Parents love it. I am really adjusting to it and it very simple to understand. The fact that parents can be updated instantly is awesome.

Smartcare App Review

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to use

Cons: Center app not available on Android. Not all aspects available on computer.

Overall: I use Smart Care at work as a director in a preschool. The parents enjoyed the app because they get real time notifications of their child's day. I like the app because it is easy Payment Processing and a quick and convenient way to look up a parent's information in an emergency. I do wish all aspects of the app were available on Android and on the computer, not just Apple. Otherwise, it has been a great asset to our Center!

i really love smart care

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: being able to keep track everything

Cons: nothing

Overall: i love smart care it makes everything easier to handle like signing in and out of work and being able to keep track of my whole day .

Recommendations to other buyers: not really

Smartcare at our center

Jan 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: As we tell our parents, when the kiosk and other parts of the system works it's great. However that is not always the case, also when the app updates it often requires the app to be deleted and it is challenging to get all the devises back up in a quick manner when you have already begun your day.

Answer to all chaos

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has made my job as a director 50% easier on a day-to-day basis. this convenient also puts many of my parents at ease and a lemonade the paperwork frustration!

VERY Disappointed in this software.

Nov 01, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Downloads are not compatible with Excel unless you are a master at Excel.
Can't match amounts collected from parents to amounts deposited into our bank.
Report section should have "favorites" list or most recent reports so you don't have to scroll through everyone of them to find the one that you use all the time.

Overall: I am VERY Disappointed in this software. I am the accountant for a company that is using SC. Although the center likes the program for child care it is one of the worst programs for accounting. There is NO way to match what was charged from the parent to what was actually deposited into our bank account. They split the deposits up and bunch others up so it is impossible to track. They do not tell you how much, other than just giving a percentage, of how much they are keeping. Therefore due to rounding issues, it's always just a guess (and that is NOT the way I keep books)! When we ask for verification of what has actually been deposited they send us a report that doesn't match what our bank account shows as a deposit. Customer service (or our member CSR) is clueless when it comes to the accounting pieces.
Their so called accounting reports also stink. Although you can click on download into Excel, you have to be a master at Excel to know how to convert the numbers into true numbers. You can NOT use the reports to add or Sum multiple cells unless you change the formatting.
I am still waiting to see if their accounting department can find the $1000 that didn't make it into our bank account.

Update (12/16): After writing my review Smartcare contacted me to help straighten out some of my issues. They sent me an Excel file of all deposits, I wish we could run this file from SC without having to contact them, but I was told that at this time the only way to get an Excel report with all information is to contact them so they can create the file. Anyway, I matched up the 6 months of deposits to their spreadsheet and it looks like the funds were deposited correctly. I now have a work around for this, when SC sends my director an email about the deposits she then forwards it to me (they can not send it to two different people). I type all the information into a spreadsheet and match it with my bank deposits. It still takes a lot of my time but this is the only way I can find out who paid their payments and to ensure we receive what is due to us.

Maybe it's my untrusting nature but I need to make sure we are receiving what is owed to us and the extra hours I put into it gives me peace of mind. It's my understanding that they are working on this issue but I have not been given a timeline as to when they expect to have a fix for all the manual work in regards to accounting.

Recommendations to other buyers: RUN! RUN! RUN! We have had this program for only 3 months and we have spent well over 200 hours trying to figure out the accounting side of it!

Vendor Response

by SmartCare on December 13, 2016

Hi Theresa, I am sorry to hear that you are still frustrated with SmartCare, even following our discussion last month. I know that our finance team worked closely with you and the director at your center to ensure that all payments were accurately tracked and deposited into your account. We have offered to schedule multiple calls with you since that initial call to ensure you feel comfortable using our system. Although we have not yet heard back from you, please know that we are willing to set up a call at any time you feel there may be inconsistencies within the accounting system. We want to make sure you and all SmartCare customers are happy with the system and if there is anything we can do to change your opinion now, or in the future, please do not hesitate to reach out. I personally will be available to answer any questions you may have. Thank you, Sara Miller Director of Marketing

Great ideas, not fully implemented

May 08, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: My wife and I were excited to automate our center's record keeping. We did get face to face "training" but there have been nothing but problems since day one. Features advertised on their website are missing, the software is very buggy, and we actually end up spending less time with the children because of having to deal with bugs and back up our records on paper as well. Response from our rep is timely and friendly, but we get no response from the company when we submit bug reports. I would highly recommend this software, but in a year or two when they've had time to get it working properly.

SmartCare has been absolutely wonderful!

Mar 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our school of 125 students has been working with SmartCare for a year now. This software will save our staff and parents a great deal of time and trouble. Going paperless will save us money and help the environment. And it's more fun! The possibilities for communication with parents is exciting. Every step of the way, the customer service and attention has been A+. They are patient, attentive, understanding, willing to listen, and very professional. We are very excited to work with them for many years. SmartCare helps make our school one of excellence.

Amazing all-in-one child care solution that you can actually afford!

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My child care center/preschool, Precious Lambs Early Learning Center, participated in SmartCare¿s beta testing. We are so impressed with the way that the software really encompasses everything needed. It is an all-in-one solution!

We had looked into Procare software but SmartCare looks like it will be a much better solution for us because of the low cost (can actually be paid by the parents, and therefore free to the center!) and the ease of use. Smart Care even provided us with ipads for each classroom and director at no cost! I appreciate that the software is on each classroom ipad, allowing all of the teachers and parents to update and receive updates in real time!

Another perk of the SmartCare experience for my child care center, Precious Lambs Early Learning Center is the customer service. My rep is always available and happy to answer questions that we come up with. She also came out and visited our center numerous times in person to make sure that we felt comfortable with the new software and even to get feedback from parents.

The reason we are most excited to use SmartCare in our center is because we want to get families set up with automatic debits from their checking accounts. We looked into using other options but SmartCare offers this service at no charge. We can¿t wait to get all of our families set up and paying electronically!

I am excited to see where SmartCare is one year from now! Over the past year, I have watched SmartCare grow from an idea into a software solution for my child care center. We are so excited to use SmartCare and watch it continue to grow and help us on a daily basis.

Curt Conrad, IL Daycare Owners Association

Nov 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have not had direct experience with the product; however, I can comment on our interactions with SmartCare. Their staff is very professional, knowledgeable and they follow-up in a timely manner. We are excited to have partnered with them and to offer our members this product.

I love the SmartCare features

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a consultant for the child care industry and a parent to a young child in preschool, I've never experienced something so comprehensive, yet easy to use for daycare centers. The features SmartCare has developed fit the needs of directors/owners, parents and teachers. I love the journaling aspect on my SmartCare app, where I can see pictures of my son throughout the day. And the auto-bill feature is great for me. No more swiping my debit or credit card every week. It automatically is billed, eliminating any possible late fees on my end. I'm so happy to see such a solutions based product that fits the needs of everyone finally being brought to market for the child care industry.

The perfect software

Nov 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were a beta tester for SmartCare and could not be more impressed with the customer service we received. Our rep visited us multiple times during the testing and checked in with us on a weekly basis. This program is the complete package, includes every facet you should need to run your center. We are so excited to see what SmartCare will do in the future.

Amazing

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love what this software has to offer. It is so easy for the staff and parents to use. It is so nice for the parents to be able to view a daily record of what is going on in real time. You can locate you child, view meals served, and get an update on how your child is feeling.

It helps with eliminating paper and saves a lot of time by being able to transfer children from class to class.

I love that you can take pictures and send them to parents as well.

Exactly what I needed

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As an owner of multiple out of town locations, sometimes staying connected is a challenge. Gathering basic information requires several phone calls and countless hours. With SmartCare I can stay connected no matter where I am or time of day. I love having the ability to just pick up my iPad and see how things are going. In addition to the basic business information, communication is made so much easier. We all know how crazy it is at pickup and things get forgotten. With SmartCare you are able to communicate with the parents even if you don't have that face to face time. I would have to say the best thing about SmartCare is the dedication their team has. I have been very impressed with the amount of support and communication from them. I am so glad we found them!

SmartCare is the whole package.

Sep 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the owner/director of a growing daycare, I decided it was time that I needed help managing my center. I started doing research on Child Care Management Software and found many products on the market. Until I came across SmartCare, I was not excited about my options. It only took one phone call from SmartCare (after I requested information) that I knew that this was the company that would help me with my software needs. A SmartCare team was in my center the next week getting to know me and my business. SmartCare is the whole package they are creating a product with their customers, based on the needs of the child care community.

I have been impressed from the start!

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found Smartcare in the nick time for my business. I have been the owner operator of my childcare program since 2009, using another management system. At the time I was introduced to Smartcare I was fed up with the current program, the lack of support and the confusing operations was just to much. I knew within the fist few minuted of seeing how Smartcare works it would be in my program. I know utilize Smartcare and will never look back, the ease of the system, the convince of the ipad app, and the amazing customer service , has proven to me that Smartcare truly is the only childcare management system for me.

Vendor Response

by SmartCare on August 05, 2015

Thank you Tim! We appreciate your review and your commitment to SmartCare. You have helped us measure our effectiveness and your feedback adds features and measurable results to child care centers, day care centers, and preschools around the world. Thank you so much!

Nov 13, 2017
3/5
Overall