# Smartcare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smartcare the right Daycare solution for you? Explore 280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141292/SmartCare/reviews --- Smartcare 3.8 (280) [View alternatives](https://www.capterra.com/p/141292/SmartCare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Smartcare Ease of use 3.7 Customer Service 4.0 ## Pros and Cons in Reviews Responsive and helpful support team 77% positive reviews out of 61 Most reviewers indicate customer support is accessible, friendly, and quick to resolve questions or issues. Complex and confusing parent billing 41% negative reviews out of 82 Some reviewers describe parent billing as confusing, with errors, delays, and difficulties in managing payments and statements. Michelle H Curriculum Director, 51 - 200 employees. "There was problem with billing and no one that helped so our organization switched to Procare (which has its own pros and cons)" Integrated childcare management platform 80% positive reviews out of 30 Most users report childcare center management is streamlined, combining essential tasks and record-keeping in one system. Cumbersome and limited reporting features 62% negative reviews out of 48 Most reviewers find reports difficult to use, lacking clarity, customization, and essential information for daily operations. Comprehensive staff-parent communication tools 92% positive reviews out of 25 Most reviewers describe staff-parent communication as seamless, efficient, and convenient for sharing updates and messages. ## Showing most helpful reviews Showing 1-25 of 280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephanie G. Regional Director Used the software for: 2+ years ### "My experience with SmartCare has improved for the better. " July 10, 2018 5.0 The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items. Pros I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested. Cons Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families. Review Source Response from Vanco July 25, 2018 Stephanie, Thank you so much for your fantastic feedback! We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you. We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing KH Karyn H. Director Education Management Used the software for: 6-12 months ### "Loved it" November 26, 2019 5.0 Customer service was great in helping me to understand the set up. Pros Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc Cons It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Smartcare Smartcare has more options especially under accounting Review Source Response from Vanco November 27, 2019 Dear Karyn, Thank you so much for your kind words. Our Smartcare team is dedicated to making our software and service the best solution for child care centers. Grateful you have taking the time to share your comments. Happy holidays! Marla Leung SU Samantha U. Assistant Director Education Management Used the software for: 1-2 years ### "Good, but could be better" November 6, 2024 3.0 Overall it was okay. We liked the automatic billing. I wish there was an app for the teacher side of posting but there isn’t. If your are just wanting billing software, and the option to batch message parents, its great, but it could be better. Pros We where excited about the opportunity to share in the moment posts with parents and guardians. Cons The website is not at all user friendly for teachers. There were many crashes and a few times payments weren’t charged, and the double charged on the parent’s causing issues. Review Source BD Becca D. Head of School Education Management Used the software for: 1-2 years ### "Review" July 14, 2020 5.0 Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need. Pros Smartcare is a product that continues to be enhanced to serve the needs of the consumer. Cons The parent connection lacks the desired functionality that would be used by my teachers. Alternatives considered [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Smartcare Pricing was the first reason I choose Smartcare. At that time I wanted something to track attendance that was affordable. Smartcare was willing to work with me on the pricing and allow me to add product as needed. Review Source MG Melody G. Admin Education Management Used the software for: 2+ years ### "Smart Care Use " April 22, 2025 4.0 Pros It was useful for signing children in and out of the center.Customer service was helpful. Cons We ran into a lot of glitches. I don't really know if the program was explained well enough to use all the the program entails Review Source Santiago C. Chief Development Officer Education Management Used the software for: 6-12 months ### "Smartcare takes Childcare management software to a new level!" April 13, 2018 4.0 Multiple platforms in One Easy to use interface Great support and training staff Pros Smartcare is leading the change in childcare management solutions. Intuitive interface that out of the box solves most of the main needs of childcare operations. Reduce the number of solutions you need by integrating Parent communications, time and attendance, CRM, Payments and Center management. Cons Software is a work in progress and there are features that are still under development. Fortunately the team is rolling out improvements and new features on a weekly basis and things will only get better moving forward. Review Source Response from Vanco April 16, 2018 Santiago, Thank you so much for your wonderful feedback! We are so happy to hear that your Center is having such a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live! We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Center and appreciate your business. Thank you for your review of our Staff Support and Training, as well! We strive to provide the BEST in Customer Service - in our Industry. We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you. Warm Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement Stephanie N. Director Education Management Used the software for: Less than 6 months ### "Best Communication Tool for any Childcare Company" October 26, 2018 5.0 Pros I just starting using Smartcare and already it has become my favorite of all the apps I have tried. It has way more functions and features than any other app my company has used. It is all in the details. From being able to input when the next physical is due, to being alerted of what birthdays are going on in your center... I love this app and look forward to using it more. Cons Its great that there are so many features with this app, but it is taking some getting used to. The customer service has been great, but the adjustment time I guess is to be expected. Give you company time to adjust. Review Source Response from Vanco November 6, 2018 Stephanie, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing Margra S. President Used the software for: Less than 6 months ### "Smartcare has enabled me to streamline my family accounts and information. " July 10, 2018 5.0 Pros It's easy to use and all of my information is accessible with a few clicks. The numerous reports are useful . Cons Some of the reports are hard to access. It's not always clear whether to use first name, last name, and some reports don't pull up the information needed when you use the criteria requested. Review Source Response from Vanco July 25, 2018 Margra, Thank you so much for your wonderful feedback! We are so happy to hear that you have had a good experience with SmartCare and that our intuitive interface is easy to use and all of your information is accessible with a few clicks. We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your feedback. At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Director of Sales Enablement & Marketing DC Deanna C. Owner / Director Used the software for: Less than 6 months ### "I don't like when something is wrong all I can do is Email and get a email back. " July 10, 2018 3.0 I can see it on my Ipad or cell phone where ever I am. I can work where ever I am because all my school's information is on the ipad now. Pros I can have it on my Ipad and cell phone. I can see all my School's information where ever I am. I can send emails to parents from the Ipad. I can send photo from the ipad. Cons I can only email someone and only get a email back when something is wrong. The reports don't have lines. payroll don't have a spot for holiday or training. I like a Calendar that shows the kids days out for the month. Review Source Response from Vanco October 2, 2018 It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing Aquirra RoEve L. Art Teacher Education Management Used the software for: Less than 6 months ### "Smartcare" September 15, 2019 4.0 Pros What I enjoy about Smartcare is that it's app friendly and accessible to parents, and will ease their minds about how their children are being cared for, because they can be updated throughout the day. Cons A setback is that there is no way for teachers to see what was updated from previous teachers before them, which can cause confusion. Review Source Response from Vanco September 27, 2019 Thank you for your review Aquirra RoEve! We are continually working to improve our software and parent app! JS Julie S. Director Education Management Used the software for: 6-12 months ### "SmartCare provides for all electronic childcare needs!" March 22, 2022 5.0 FANTASTIC! Highly recommend. Our center used a different electronic system prior to Smartcare and Smartcare hands down offers what centers need. Pros Most! Definitely the ease of the QR tags for parents to sign in/out daily. The CACFP reports are hands down our top time and money saver (reduces staff). Direct link to Missouri Depart of Social Services which allow smooth attendance reporting meeting the state guidelines. Tracking staff in-service training throughout the year instead of figuring it out at times of inspection. Smartcare customer service is always helpful! Cons The employee option does not allow rounding; therefore, time cards show overtime a few minutes a day when staff is early or leaves a few minutes late. Reason for choosing Smartcare Each of these programs had a strength. However, Procare had bad reviews on customer service and that is critical to me (comes from a center I know that tried Procare, not trying to throw them under the bus), Bright Wheel does not link to Missouri DSS and no food program reports, Kangarootime was pricey and limited reports, Himama only let me set up "per class room" not for whole center. I didn't feel these were as user friendly as SmartCare. I talked with each organization, did each demo, and talked with at least one person using each program. Smartcare was the right choice to meet our food program and DSS needs. Review Source CG Courtney G. Owner/Director Used the software for: 1-2 years ### "We love Smartcare at our center. It has been awesome for us. " July 11, 2018 5.0 Pros It makes tracking everything so easy. As a director, I love the reports. They are easy to use and well laid out. For teachers, the ease of the program is wonderful and the communication between parents and the classroom is awesome. For parents, the technology on their phones is amazing. They don't have to take home a sheet of paper every night that gets lost. They can always access the information. They can directly communicate with the teachers when needed. Cons The cost for us can be a little daunting. We initially had all intentions of passing it on to the families but ran into a lot of bumps along the way needing to take the cost on ourselves because it wasn't really providing the offered services. It is now hard to pass on those costs to parents because we don't use it for billing. Long term I wouldn't mind going back to billing parents this way, but the transition back is a bit overwhelming to think about. I truly think that we have done a lot to incorporate this program into our child care center. We give a ton of feedback along the way. We didn't always get the best support and I think that could have been improved. I feel like we do now, but we did get "forgotten" for a while. I love the program and will continue to use it but I wish there was just a bit more support and help along the way to continue the initial support we received. Review Source Response from Vanco July 25, 2018 Courtney, Thank you so much for your great feedback! We are so happy to hear that you love SmartCare. We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments because we want to provide even a better experience for you . At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you. Warm Regards, Collette Hull | chull@smartcare.com SmartCare - Director of Sales Enablement & Marketing BD Bobbi D. Director Education Management Used the software for: Less than 6 months ### "Kids of Promise" October 29, 2018 4.0 Pros 1\. Payment through the App is great 2. Posting is fast and easy 3. Cloud based makes it faster and easier, no need to do backups continually 4. Parents love the ease of checking in / out. Cons 1\. Reports are difficult to work with and I can't find a way to create specific reports we use. They also contain unnecessary information which requires having to do a lot of remedial work in the excel format. For example why is there a time (ie 12:00 AM) placed by the date. In order to effectively read the report I have to change every date to remove the time. Put it in a separate column so it can be deleted. 2. We can't easily move from one genre to another with a connection (Ex: If I'm in accounting and I need to check in the Children's area when I move over it doesn't connect me to the family's child I need. I have to find the child). This becomes annoying when I want to go from a child to their family and may not be sure of the family name or vice versa and have to find the second item instead of it working like a toggle. 3. In the state of Florida we need only one date on the Immunization Record (not the date of each shot). I can't use this feature to keep track of renewal dates. 4. Very difficult to create sign able attendance records for children receiving benefits from outside sources. I have to convert the all school PDF to Excel and then create a page for each child required deleting the unnecessary data.. We should be able to get this report by child or by class. 5. I would prefer to look at attendance records for children and employees in a monthly calendar format rather then the ledger format currently available. Review Source Response from Vanco November 6, 2018 Bobbi, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing DB David B. Administrator Education Management Used the software for: Less than 6 months ### "Terrible learning curve! What was supposed to save us time resulted in two months of setup." July 13, 2018 2.0 Ease of signing children in/out. Pros Parents like the ease of signing their children in/out with the Kiosk and paying online. Automatic billing process. Cons \- Unable to change tuition rate without first deleting the current plan. - Inconsistent in the sorting process (parents sore on LAST name; children sort on FIRST name, etc) - Key tabs don't work consistently - Reports allow you to rearrange the fields on screen, but when you download the report it defaults to original view. VERY frustrating! - Teachers have a hard time logging in each day on their tablets. One day it works fine, next day it says email/password is wrong. - Promised reports NEVER materialized! I was led astray by Senior Child Care Success Manager! NOT HAPPY! - Pre-enrolled children are charged a "tec fee" as soon as they are put in the system even though they will not start for two months. - Email message system is very generic and NOT flexible enough to send personal messages to a select group of families. - Should have a drop down lest to choose families with past due balances, instead of printing one at a time. Very time consuming! - The software is FULL of BUGS and should not have been released at this stage. - I could go on and on, but suffice it to say I regret in changing childcare management software. What is promised to be new, better, & faster is not always true. Review Source Response from Vanco October 2, 2018 It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing SF Sara F. Assistant Director Education Management Used the software for: Less than 6 months ### "Smartcare is a great idea overall and has some great features but needs some work." July 16, 2018 3.0 The only benefit our school gains from this software is that parents have the ability to pay through their app, taking some of that responsibility out of our hands. Pros Smartcare has great features such as signing children in and out, and allowing parents to pay through their app. Cons Smartcare is a great concept for schools, however the inability to individually customize certain features to meet the needs of your own school creates a headache. For a company that bought out another company (Childcare Manager or CCM), I would've thought that more of CCM would have been imported. The thing I like the least about Smartcare is that there are too many different platforms that you have to use (iPad for scheduling, etc., Desktop which doesn't include all features, Andriod for Kiosk). The amount of different tablets we had to get to be able to be a functioning school is unrealistic. And there is no app for teachers which makes it difficult to communicate with parents for us--we decided to go with a different software for communication purposes. Smartcare has a long way to go to be more user friendly and to be realistic for early childhood programs. Review Source Response from Vanco October 2, 2018 It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing JG Janet G. Director Education Management Used the software for: 2+ years ### "Messaging" November 12, 2018 5.0 Smartcare Technical team are always willing to help solve any problem we present to them. They have help parents with issues as well. Pros I love the "Messaging" feature. Recently while away from my computer our center had an emergency situation that I needed to alert our families about. I logged in from my phone and was amazed the the messaging worked so well. Every parent received a e-mail with the pertinent details about the situation. I am grateful for the ease of use. Cons It would be nice if messaging could include text to parent phones. Review Source Response from Vanco November 15, 2018 Janet, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing SF Sarah F. director Education Management Used the software for: 1-2 years ### "going paperless" January 22, 2019 4.0 Pros I love that SmartCare covers so many areas of our childcare business. From daily information for parents to billing to attendance, they cover it all. Cons There are sometimes hiccups in the functions or little things that could be changed but the system has come a long way in the two years we've been using it. Review Source Response from Vanco January 24, 2019 Sarah, Thank you for your feedback & continued support of our product! It's our absolute pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing JB Jennifer B. Director Education Management Used the software for: 6-12 months ### "SmartCare In a Small School" October 22, 2018 4.0 Pros I like that all the family information is at my fingertips. Anything I want to be included can be entered and accessible. There are many options for reports available, and that helps as long as you have entered information correctly. Cons When you enter a family into the system, they do not automatically receive an invite to use the app for payments. There is also a charge for each time a parent makes a payment, and that is a hard sell to parents in a small center like ours. Review Source Response from Vanco November 6, 2018 Jennifer, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing JT Jessica T. Office Manager Education Management Used the software for: 6-12 months ### "Hard transition to make from what we were using before. " July 10, 2018 3.0 This software is teaching me to become more organized, to ensure things run as smoothly as possible. I get daily training. :) Pros The one thing I like the most from Smartcare is the flexibility or ease to send multiple pictures to parents and the communication to all the parents who are active. I also like how the parents can use their time line to see pictures and videos of their children. It's also convenient to give the parents the option to make a payment towards tuition. Cons I least like the billing in Smartcare and auto pay. It is hard to understand for the parents, and how is it possible that if an account is on auto pay that no charges can be made during the rest of the week except for Mondays. Review Source Response from Vanco October 2, 2018 It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing KB Kissha B. owner Education Management Used the software for: 1-2 years ### "Great Product" August 23, 2021 5.0 Great product and would like to continue!! Pros This product helped me to see my income and easily view my enrolled children. I was able to Print parent's tax reports easily. The look is really professional and the Help support group is very helpful!! Cons Referral incentives would be great if it was available I've referred but I don't think there is a referral program available. Reason for choosing Smartcare Smartcare offered better for me. Review Source CC Carmen C. Administrator Education Management Used the software for: Less than 6 months ### "Smartcare System" October 26, 2018 3.0 We like the attendance tracking feature and the real time ratios. That being said, we have had many issues with parents being over charged, double punches in and out that were not showing up as an error, automatic payments not coming out on time. We serve a big population of school age children who may be here for 1/2 hour in the morning and 2 hours in the afternoon. When a group of 22 children get off the bus, we have to sign them in individually. This takes FOREVER!! I like Child Care Manager where we had a class set up and could check which children got off the bus, enter the time and hit ok. It would update each one of the children as a group. Pros The variety of features it offers and parents love the option of paying tuition online. Cons It is very difficult to learn. There were a lot of "kinks" in the system that had to be worked out when we started in August. We switched from Child Care Manager (which was being discontinued) to Smartcare and it is not comparable. There were a lot of things we could do on CCM that cannot be done on Smartcare. We are very disappointed in this system. Review Source Response from Vanco November 6, 2018 Carmen, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing RA Robin A. Teacher Education Management Used the software for: Less than 6 months ### "Needs updates to run more quicly" October 21, 2018 3.0 We are able to cummunicate with our parents so easily with Smartcare. We live in an era when people don't want to answer the phone but they will respond to a notification almost immediately. This has been very beneficial to our center. Pros I love that I can find students class by class. From a Director point of view I am able to search for individual children. You can sort children by several different methods which is nice. Cons Checking children in or out of the center is incredibly time consuming. There are several steps for each child just to check them into the center and then several steps again to check them out. The software is not fast, especially when using a tablet, so this process of checking in and out can take upwards of 1 minute per child. Teachers just don't have this kind of time to spend on taking roll. Our center continues to use paper rolls because of this issue. Please set up the check in a whole class at one time! Review Source Response from Vanco November 6, 2018 Robin, Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing DD Danielle D. Assistant Director Education Management Used the software for: Less than 6 months ### "It has been quite an adjustment getting used to this software...good and bad." July 19, 2018 3.0 Most of the information was transferred over electronically from our old software to this software without us having to do it manually. Pros Still trying to figure this out. There are more cons than pros right now. The first impression I had of the screens was that it was pleasing to the eye as far as the layout however when I started working in the program, I don't understand why I have to go through so many steps to get where I need. Cons The reports are not user friendly...having to download reports each time and then needing to tweak the excel reports for our needs is very time consuming. We have had to send a lot of questions and requests to Smartcare to fit our needs and the solutions are not always easy to follow. The fees associated with parents using their credit card are out of hand. A parent was charged fees 2 times on the same transaction. That's ridiculous! Smartcare has a lot of work to do to improve their program. We hope they listen to the voices of those that work with the program and continuously change it to fit our needs. Review Source Response from Vanco July 25, 2018 Danielle, Thank you so much for your feedback! We're positively elated to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we value your feedback. SmartCare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide to your school with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you. Best Regards, Collette Hull | chull@smartcare.com Smartcare - Director of Sales Enablement & Marketing DW Don W. Owner Education Management Used the software for: 6-12 months ### "SmartCare has the potiential to be great. However, it is not very intuitive." October 24, 2017 3.0 Pros I like the time line so parents can see pics of their kids and track what their children are doing throughout the day. Cons No mass communication feature is available to announce bad weather days or emergencies. No convience fee option is available to charge customers when they use credit cards. This is very important and could cause me to leave smartcare all together because the credit card fee's are draining my bank account. Review Source Response from Vanco October 27, 2017 Dear Mr. Walden, Thank you for your review! We apologize for the frustration and want you to know that your feedback will give us the chance to resolve any issues that may occur & assist us in making our services better. We do have the ability to send mass updates to Parents, with our Parent/Teacher Communication Feature. If your Center accepts credit cards, there will always be credit card processing fees to pay. Typical merchants charge 5% on credit card sales, including processing costs, interchange and statement fees, according to the U.S. Business Administration. Consumers are increasingly choosing plastic over cash, just 23% of all point-of-sale purchases will be made with cash this year. Processing fees are unavoidable, but here¿s the good news: SmartCare can assist you in strategic options to decrease your overhead. Please email me direct: chull@smartcare.com and I will make sure your Customer Success Manager assists you right away! Warm Regards, Collette Hull | SmartCare CB Catherine B. Director Used the software for: Less than 6 months ### " So far I am unsure if I like this new program. Many of the features in the old program are not offe" July 10, 2018 3.0 Pros It is clean- has features that I like- automatic billing, posting payments and sending invoices. It is very easy to add a family either on the web or the ipad. Cons Does not offer all the things I need it to- Credit card % is triple what i was paying, you cant accept credit card payments from other sites- they don't show up as a payment just added as a credit. These dont show up on tax statements. Site can get confusing when trying to add in families and billing- lots of bath and forth. Once you archive a child- it is hard to reactivate the family- I had to delete the child. I have sent in a few things that have not been working and the first thing I sent in 3 weeks ago still has not been resolved. This does not help if I had a major issue. I am going to give this program a month but I am not sure we will stay with it. Review Source Response from Vanco October 2, 2018 It is our pleasure to assist you in locating our Online Resources for you and your Staff! We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here: Tutorial Videos https://smartcare.com/videos/ User Guides https://smartcare.com/user-guides/ \*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager. We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at support@smartcare.com - or by giving us a call at (844) 762-7837. Warm Regards, Collette Hull Director of Marketing Similar Products Featured