--- title: "WebsiteAlive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WebsiteAlive Software - reviews, pricing plans, popular comparisons to other IT Ticketing Systems products and more." source_url: "https://www.capterra.com/p/141296/WebsiteAlive/" page_type: "product" language: "en" --- # WebsiteAlive Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WebsiteAlive ## What is WebsiteAlive? AliveChat started as an experiment born on the campus of University of Texas in Austin, which evolved quickly into a global operation trusted by more than 11,000 web and mobile sites in over 120 countries around the world. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions AliveChat and AliveDial are being used to meet and greet website visitors, answer questions, increase leads and close sales. ## What is WebsiteAlive used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WebsiteAlive?[Manage this product listing](https://www.g2.com/products/alive-technologies-alive5/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WebsiteAlive 4.8 (6) VS. [4.5 (3,474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $50 Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (6) Ease Of Use 4.5 (3,413) Value For Money 3.5 (2) Value For Money 4.4 (2,799) Customer Service 4.3 (3) Customer Service 4.5 (2,983) ## WebsiteAlive alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,091)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about WebsiteAlive Overview ### What company size and specific industries is WebsiteAlive built for? WebsiteAlive is designed for small and midsize businesses through enterprise organizations, including Fortune 500 companies. It is used across multiple industries, such as sports and entertainment, e-commerce, and education, making it suitable for companies that need live website support in customer-facing digital environments. Features and Usability ### What are the key features of WebsiteAlive? WebsiteAlive offers live chat, chatbot, and CRM features, along with CRM integration and email management for customer communication. It also includes proactive chat, website visitor tracking, canned responses, transfers/routing, screen sharing, and offline form support, plus customizable branding and third-party integrations. Getting Started and Support ### What training and onboarding options does WebsiteAlive offer? WebsiteAlive provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided setup, webinars cover topic-based instruction, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does WebsiteAlive offer? WebsiteAlive provides 24/7 live rep support and chat. These channels give users direct access to help, but no reviewer feedback is available here to describe response times, agent helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 IT Ticketing Systems reviews According to Capterra reviewers, these are the live chat features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) WebsiteAlive focuses on other capabilities that Capterra reviewers also consider important, including **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses connect with site visitors as they browse, answer questions quickly, and support faster buying decisions, giving teams a direct way to improve customer interactions and capture more sales opportunities. Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding Email Management Manage, store and organize emails within the system or via third-party apps Live Chat Ability to chat online in real time WebsiteAlive 13 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Live Chat: Ability to chat online in real time - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 3.5 (2) Free Trial Basic $50.00 Per Month Value for money 3.5 (2) 3.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JW Jason W. Owner Food Production ### "Great chat software for any business " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 8, 2021 Very easy to use and they offer a 30 day trial which I found is a great way to get prospective customers to use your product. Pros Great software to use for any website. Live chat features are exactly what you would need. I really love the screen sharing option that it has which you don’t really see nowadays. Cons A bit expensive and has too many options on one screen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Vice President Financial Services ### "Expensive but excellent and does the job perfectly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 19, 2018 I need to use it for one company due to integrations, but for others I use a different option due to cost. Pros It is very easy to use and has all the features needed for live chat. Screen sharing is still an option, which is rare with live chat integrations these days. It's nice to see a good implementation. Cons It is very expensive, and only really viable for larger corporations due to the expense. If you can afford it it is excellent, but there are other options for much less or free that will likely get the job done for your needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Julie E. Group Sales Hospitality ### "Nice chat option for company website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 5, 2018 Overall, we did have a good experience with the WebsiteAlive chat feature, but found it didn't quite fit our needs in the end. But I would recommend it for other companies looking for a chat feature. Pros This was an option we used for a year or two, in an attempt to keep up with modern expectations. The chatbox was nicely designed to fit with our website and branding, and people did use it to ask general questions, mainly. Cons If it is a popular feature, you almost need someone dedicated to answering the chats. Our sales reps would take turns answering the chat feature that was on our group website, and it was sometimes overwhelming to answer calls, take walk-ins AND be available to instantly answer chat questions. We eventually took it off the website because the function wasn't what we thought it would be (we really wanted it for group inquiries, but site visitors would use it for all of the miscellaneous questions or chats became very infrequent). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Customer Success Specialist Computer Software ### "Great way to engage with chat on website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 1, 2018 I've had positive experiences with the website and little to no problems with it working functionally. Pros I like that this is a quick and easy tool to use with visitors to the website. With lead generation it allows you to speak to a prospect without talking on the phone. you then cal engage with them and set an appointment or follow up as needed. Cons There was nothing in particular that I didn't like about the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Manager Retail ### "Great Support Staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 9, 2018 Real Time Talk between customers and staff with track able data Pros We use this to allow our customers to chat directly with out sales staff on multiple sites. Recently we've even implemented different department options ( which initially caused a bit of an issue with report tracing but the support team quickly sorted it out). Cons I feel like there may be too many options on too many screens sometimes. I'd prefer to have one page just for all of the design, button, additional, message, etc options instead of having to click tabs, hyperlinks, or scroll around. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alan P. Student ### "WebsiteAlive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 5, 2015 WebsiteAlive is very easy to use. I signed up for the free 30 day trial, and it was simple to add onto my site. Their customer support was also very quick. I will look into purchasing this product after the free trial is finished. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.