--- title: "Jumbula Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jumbula the right Class Registration solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141309/Jumbula/reviews/" page_type: "reviews" language: "en" --- Jumbula 4.5 (127) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Jumbula Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Bethany D Business ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “What I like most about Jumbula is its flexibility, which perfectly suited our program and class registration needs.“ April 16, 2026 MM Michele M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We work with individuals who have developmental disabilities, so most sign-ups are conducted by their parents, some of whom are not very tech-savvy due to being from an older generation that predated the widespread use of computers.“ October 1, 2025 Bethany D Business ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “This adaptability allowed us to tailor the system to fit our specific requirements.“ April 16, 2026 RF Rachel F DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “When transferring students from different programs (number of days), their outstanding balance does not transfer to their new program which could potentially result in a loss of money for the program.“ July 31, 2025 CH Connie H Program DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “It by far is more flexible and customizable by the user. Whenever I need help, the support services are very responsive.“ March 20, 2026 CH Chelsea H Scheduling CoordinatorMuseums and Institutions, 51 - 200 employeesUsed the software for: 6-12 months. “We also ran into a problem where embedded hyperlinks in our email campaigns broke before any recipients could access them, resulting in an error message.“ August 8, 2025 AL Abeir L Director, Philanthropy and ImpactNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “Generally a great program registration and check-in/out attendance tracking software that meets the needs for a small nonprofit organization like us.“ October 2, 2025 AA Anicia A CEOEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “It’s also not user-friendly for parents, who have to re-enter the same info every time they register, and can’t save credit card details for future use or additional fees.“ April 29, 2025 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bethany D. Business Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Database works for adults with disabilities program " April 16, 2026 5.0 Jumbula is affordable; they offer a discount for non-profits, which we appreciate. Jumbula has helped us move from a mess of Google Forms and Spreadsheets to one location for families to register and to document their information. The administrative app allows our staff to access allergy, medical, and contact information quickly on their phones. Pros What I like most about Jumbula is its flexibility, which perfectly suited our program and class registration needs. This adaptability allowed us to tailor the system to fit our specific requirements. Cons We invoice families after they do semester registration, and we weren't able to do that on Jumbula. We do, however, use JB for one-time event registration, and that has been helpful. Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Jumbula Sawyer requires families to pay when they register. Review Source Response from Jumbula April 20, 2026 Hi Bethany, Thank you for your thoughtful feedback—we’re glad to hear that Jumbula’s flexibility, affordability, and centralized system have helped streamline your registration process. It’s great to know the administrative app has been useful for your staff in accessing important participant information on the go. We also appreciate you highlighting the limitation around invoicing after semester registration. Feedback like this is incredibly valuable, and we’ve shared it with our product team as we continue to improve and expand our features. Kind regards, The Jumbula Team AP Ariana P. Human Resources Director Public Safety Used the software for: 6-12 months ### "I would recommend Jumbula to anybody looking for a an easy to use CRM platform" March 20, 2026 5.0 Since starting with Jumbula, the transition from our last provider was very smooth. Adding classes and participants is very straight forward. The user interface is easy for participants to navigate. Any questions I have are always answered thoroughly and a solution is always provided. Help is always available. Pros The platform is straight forward and very easy to use on the administrative side and for participants Cons I have nothing negative to say. Any questions I have are always answered thoroughly and a solution is always provided. Alternatives considered [Enrollware](https://www.capterra.com/p/109750/Enrollware-Class-Registration/)[ProClass](https://www.capterra.com/p/115868/ProClass/)[Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/)[CourseStorm](https://www.capterra.com/p/159668/CourseStorm/) Reason for choosing Jumbula The low cost of Jumbula and functionality Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The company was SportsCRM. The owner wanted to retire and not go through the process of transferring ownership so they shut down their website Review Source Response from Jumbula March 24, 2026 Hi Ariana, Thank you for sharing your experience! We’re so glad to hear that your transition to Jumbula was smooth and that both you and your participants find the platform straightforward and easy to use. It’s wonderful to know that our support team has been helpful whenever you had questions—our goal is always to provide timely solutions and make your experience as seamless as possible. We truly appreciate your feedback and are thrilled that Jumbula has been a functional and cost-effective solution for your organization. Best regards, The Jumbula Team FCPT Frank Conwell PTA T. Treasurer Education Management Used the software for: 2+ years ### "Jumbula is the best! " July 17, 2026 5.0 It has been a great experience.. I truly recommend this platform for any organization that needs to managed any event camp. Jumbula is a great resource that helps our organization move forward everyday! Pros We utilized this platform to manage our after school enrichment programs for management and payment and it has been a life saver since we are a volunteer organization Jumbula is user friendly. Is a great tool with payment security for our parents and user's. This parent portal is the perfect for our organization and organizations like ours… the customer support always responds within needed time. This tool is a great value for our organization. Cons We have been using Jumbula for 2 yers and we have not had any issue that has not been addressed quick and easy. Alternatives considered [CampSite](https://www.capterra.com/p/131210/CampSite/) Reason for choosing Jumbula The presentation and user friendly plus nonprofit options Review Source GG Galen G. Director of Finance Education Management Used the software for: 2+ years ### "SOM Finance Review" October 16, 2025 3.0 I believe fairly good value for the price point from a customer service perspective as compared to the market. Pros Customer service is quick and most tickets get resolved quickly. Software can be mostly customizable to your business needs. Cons Software and portal can be clunky for customers especially those who are not tech savvy or intuitive. Often customers misinterpret how to make a change correctly to their payment information. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Live registration and payment system which Dynamics can't support Review Source Response from Jumbula October 27, 2025 Hi Galen, Thank you for taking the time to share your feedback! We’re happy to hear that you’ve had a positive experience with our customer service team and that our software’s customization options have been valuable for your business needs. We also appreciate your honest input about the user experience. We understand that the platform can feel a bit complex for some users, and we’re continuously working on improving navigation and simplifying processes—especially around payment updates—to make things more intuitive for everyone. Your feedback is incredibly helpful as we continue enhancing both our product and customer experience. Thank you again for your thoughtful review and for being part of the Jumbula community! Warm regards, The Jumbula Team Jon S. Support Admin Non-Profit Organization Management Used the software for: 2+ years ### "Great system for any program!" January 2, 2026 5.0 My overall experience with Jumbula has been very positive. I enjoy what the system can do in terms of organizing information and providing a seamless experience for both staff and users. The platform makes it easy to manage programs and present them in a clear, structured way. I also appreciate how Jumbula has continued to evolve over time, adding features that make it stand out from other similar systems. While there is a small learning curve at first, the system becomes intuitive with use and offers strong functionality. Overall, Jumbula is a reliable, well-designed platform that supports program management effectively Pros What I liked most about Jumbula is their incredibly responsive customer service—it’s reassuring to know that quick, reliable support is always available when needed. The platform itself is very robust and flexible; if you’re creative, there’s so much you can do with it. While it’s clearly tailored for youth and childcare programs, it’s also easily adaptable for adult programming, which gives it the feel of a diversified portfolio of programs in one system. The new sign-in and attendance collection features are a game changer and have made a big impact on our day-to-day operations. Overall, I really enjoy the system and everything it offers. Cons At times, the platform can feel a bit challenging to navigate, but this improves with familiarity. Once you learn where things live, the system becomes much easier to use and very powerful. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) I made the switch to Jumbula due to pricing and limitations with our previous system. The platform we were using was difficult to navigate, lacked a participant portal, and had an attendance feature that was not user-friendly. Overall, it cost far more than what it offered in terms of functionality. Jumbula provided better value, more useful features, and a more complete experience for both administrators and participants. Review Source Response from Jumbula March 2, 2026 Hi Jon, Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that Jumbula has made managing programs easier and more organized for you and your team. It’s great to know that the platform’s evolving features and intuitive design are enhancing your experience. We truly appreciate your support and your insight about the initial learning curve — it helps us continue improving the platform. Your feedback motivates us to keep building tools that make program management even more seamless for everyone. Thanks again for taking the time to share your experience! Best regards, CH Connie H. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love Jumbula!" March 20, 2026 5.0 We started using Jumbula in 2021. We used a couple of different products before finding Jumbula. It by far is more flexible and customizable by the user. Whenever I need help, the support services are very responsive. Our customers find it very easy to use. Pros Very affordable. Jumbula is very customizable to what we have needed for our registration process. It seems like the developers have thought of everything. Cons Jumbula is designed to allow flexibility by the user. If you want someone to set everything up for your organization, try a different program. You will pay much more though. Switched from [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) Jumbula is fully customizable and also reasonably priced. Review Source Response from Jumbula March 24, 2026 Hi Connie, Thank you so much for your detailed review! We’re thrilled to hear that Jumbula has been a flexible and affordable solution for your registration process. Our team works hard to make the platform customizable while keeping it user-friendly, so it’s great to know that both your team and your customers are finding it easy to use. Your feedback means a lot and helps us continue improving. Thanks again for sharing your experience! Best regards, SG Sheila G. Resources specialist Education Management Used the software for: 6-12 months ### "Jumbula Lift Off" April 29, 2026 4.0 The app has a lot of capabilities. You can create multiple programs, link it to your existing platforms, or go with theirs Pros The applicability of the app for registration purposes, and with attendance. There support team is responsive. Cons They seem to be starting up a bit larger and faster than their infrastructure may allow for. There are alot of clicks involved at times, in getting thing done with multiple programming. Alternatives considered [Nimbus Retail Management System](https://www.capterra.com/p/214759/Nimbus-Retail-Management-System/) Reason for choosing Jumbula Cost and capability were most important and jumbula delivered Review Source Response from Jumbula May 6, 2026 Hi Sheila, Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform useful for registration and attendance management, and that our support team has been responsive to your needs. It’s also great to know you see value in the system’s capabilities and flexibility across multiple programs. We appreciate your comments regarding the number of steps involved and the overall workflow experience. Feedback like this is very helpful as we continue improving usability and streamlining navigation, especially for users managing multiple programs. Your note about scalability is also valuable and will be shared with our product team as we work on ongoing enhancements. Thank you again for your insights and for using Jumbula. The Jumbula Team NA Nathan A. Owner Child Day Care Services Used the software for: 2+ years ### "Happy with the service!" March 23, 2026 5.0 We moved from a different registration system. I vastly prefer Jumbula to the old system. I have no intention of swithcing platforms. Pros They've always been prompt to answer any questions I have and routinely add features to enhance their service. The user interface is intuitive. Cons There a minor differences between titling your program class or before/aftercare. Sometimes it's not easy to tell what the differences are, but this is pretty minor. Switched from [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) The entire company switched. It was not my decision, but I'm happy with the switch. Review Source Response from Jumbula March 24, 2026 Hi Nathan, Thank you for taking the time to share your feedback! We’re thrilled to hear that you find Jumbula intuitive and that our team has been helpful whenever you’ve had questions. We appreciate your note about the program titling—your feedback helps us identify areas where we can make things even clearer. It’s great to hear that Jumbula has been a positive change from your previous system, and we’re honored to continue supporting your organization. Thanks again for your kind words! Best regards, The Jumbula Team SM Sonja M. Associate Director of Education Recreational Facilities and Services Used the software for: 2+ years ### "Flexible and affordable!" December 11, 2025 4.0 I am very happy with Jumbula! Again - not perfect - but for the price and flexibility I haven't seen its superior. And as mentioned, the support team has been very responsive and through my interactions (and their emails about their updates), I have observed a commitment to improvement. I hope this commitment continues and our organization can "settle in" with this platform for the long haul as their efforts continue to improve this platform. Pros I deeply appreciate the flexibility of the platform. Our organization operates programs in many different locations in the tri-county area, as well as virtual and hybrid programs. Jumbula makes it easy to manage many of the communication details with those - sending out locations, including Zoom links for virtual/hybrid, and other details using highly customizable automatic emails. The detailed controls are very appreciated - for example, we sometimes host programs on private properties. We do not want to publish those addresses online, and Jumbula's granular controls allow us to control on a program-by-program level whether the address appears online or if it is emailed to registered participants or both. Jumbula is also affordable, which is especially important for a small nonprofit like ours. We offer a wide range of both free and paid programs, and the affordability of the product is especially felt in that regard, as we are not charged for free registrations - something we had encountered with another platform which was the ultimate dealbreaker. The flexibility in the fee structure is also great and allows us to easily implement different kinds of fee structures based on the needs of the program (price per person, price per carload, price per \[whatever else\], tiered structure/sliding scale, etc). Another interesting feature that I really appreciate is the option to password-protect programs - this means that we can now have early registration as a member benefit (we tell our members that the password is the same as their member coupon code - because Jumbula also has coupon codes). This password feature is also useful for when we want to have other registrations open to only a select group - for example, our teen "Counselors in Training" at summer camp that need to go through a selection process. Overall, after having used multiple registration platforms in 10+ years experience as a program administrator, I haven't seen anything that comes close to Jumbula in its combined flexibility, ease of use (it is quite user-friendly and easy to learn), and price point. Cons Like any platform, Jumbula is not perfect. There are some technical errors that pop up from time to time. However, the support team is very responsive to issues as they arise. In my dream world, I would love to have a system that integrates with our CRM. Alternatives considered [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) Reason for choosing Jumbula We began by combining our own internet searches with results from online discussion forums in our field. This included direct communication with some past users of various systems. We then scheduled walkthroughs where we were able to see the screen from the admin end, and were very happy to see some of the detailed controls. All our questions were answered during this process. We were given a free trial that allowed us to thoroughly test it before fully committing. Switched from [Doubleknot](https://www.capterra.com/p/115669/Doubleknot/)[CampBrain](https://www.capterra.com/p/79173/CampBrain/)[CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[CampSite](https://www.capterra.com/p/131210/CampSite/)[UltraCamp](https://www.capterra.com/p/79171/UltraCamp/) They began to charge us a flat rate for every registration, including our free community programming. Review Source Response from Jumbula December 12, 2025 Hi Sonja, Thank you so much for sharing this thoughtful feedback. We're thrilled to hear that Jumbula's flexibility, pricing structure, and communication tools are making such a positive impact on your organization. It's wonderful to know that features like customizable emails, granular address controls, password-protected programs, and diverse fee options are supporting the unique needs of your programs. We especially appreciate your perspective as someone with over a decade of experience using various registration platforms. Hearing that Jumbula stands out in terms of usability, adaptability, and affordability truly means a lot to our team. Please don't hesitate to reach out if there's anything more we can do to support you—we're always here to help! Best regards, The Jumbula Team MM Megan M. Owner Education Management Used the software for: 2+ years ### "Tranformative" October 1, 2025 5.0 Overall we're thrilled with Jumbula. We used to have so many manual processes that are now controlled centrally and save us so much time. It's easier to manage students, classes, and teachers. The payment processing has saved us money. Jumbula listens to feedback to continually make improvements to the software. We're really happy with the product! Pros Jumbula transformed our work flow from simply taking customer payments to a full-blown class management and customer payment focus. It integrates with our website and is pretty intuitive to figure out. We also use Jumbula for payment processing, which has saved us money and enabled us to easily access financial reports. Cons You currently can't take one-off payments for individual items unless you create an invoice that is linked to a class and ask a customer to pay the invoice. We're hoping this improvement is coming in future releases. Alternatives considered [Corsizio](https://www.capterra.com/p/148885/Corsizio/) Reason for choosing Jumbula Better features, customer payment plan flexibility, better pricing. Switched from [PaySimple](https://www.capterra.com/p/146664/PaySimple/) PaySimple prices were skyrocketing and the product lacked any sort of class management features. Review Source Response from Jumbula October 9, 2025 Hi Megan, Thank you so much for your thoughtful feedback! We're thrilled to hear that Jumbula has helped streamline your workflow and that the integration with your website, class management tools, and financial reporting features have been valuable to your team. We also appreciate your note about one-off payments. You're absolutely right—currently, this process requires creating an invoice linked to a class. We’re actively exploring ways to make one-time payments more flexible and user-friendly in future updates. Your input is incredibly helpful as we continue to improve the platform. If you have any additional suggestions or use cases you'd like to share, we’d love to hear them! Thanks again for being part of the Jumbula community. Best regards, The Jumbula Team SG Shiva G. Director of Technology and Innovation Education Management Used the software for: Less than 6 months ### "Poor unmanaged Customer Service" October 7, 2024 2.0 The onboarding calls were not organized and Jumbula does not have clear step by step onboarding plan. Our onboarding call was expected by the customer success role to be a Q and A session instead of sharing and reviewing the necessary steps for successful onboarding. We ended up paying for the platform and not using it!!!!! Due to a lack of support and clear guidance. Also, the tutorials are not complete and do not support successful onboarding. There were a lot of steps we needed to guess how it works. The mass imports made by Jumbula support did not work properly; even though we provided the data exactly by filling out the template, and the support emailed us it was successfully imported; the families and student accounts were not mapped; anybody just could log in and sign up. It was a disaster, and when I requested support to explain why the import did not work and if it needs to be corrected, I never received a response! Pros Registration pages are easy to manage. Tracking tuition is easier. Cons Customer Service. Weak onboarding. Also, the customer success role just set us up for failure with a lack of knowledge and lack of presentation and communication skills. Alternatives considered [Blackbaud Tuition Management](https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/)[Playground](https://www.capterra.com/p/220200/Playground/) Reason for choosing Jumbula We purchased Jumbula, and unfortunately, we continued to use our old solutions because of a lack of support. Review Source Response from Jumbula October 29, 2024 Thank you for your honest feedback. We’re truly sorry to hear about the challenges you faced during onboarding and your interactions with our customer support. Your experience doesn’t reflect the standard we strive for, and we’re committed to improving. We’d love the opportunity to work together to make things right and support you in fully leveraging Jumbula’s capabilities. I understand our management team is in contact with you to address each of your concerns. CL Christina L. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Jumbula is helping ELM stay organized!" August 23, 2025 5.0 Jumbula has been a valuable tool to help with our music program registration and student/family database of information. We like that their is text messaging and the phone apps will be increasingly useful to facilitate our program needs along with the participants. Pros Jumbula has streamlined our registration and student information management. It has been an easy learning curve, and there are plenty of helpful resources and online video tutorials to help navigate the platform. Cons Sometimes the information from the browser platform did not match perfectly to the app versions, but updates have been made over the last year to make the information more consistent. Review Source Response from Jumbula August 26, 2025 Hi Christina, Thank you so much for sharing your feedback with us! We're thrilled to hear that Jumbula has helped streamline your registration process and student information management, and that the resources and tutorials have made it easy to get started. We also appreciate your note about the differences you experienced between the browser platform and the app. Our team has been working hard to improve consistency across both, and it’s great to hear that the updates over the past year have made a positive difference. It's wonderful to know that Jumbula has been a valuable tool for your music program and that features like text messaging and the mobile apps are supporting both your team and participants. Your input helps us continue to grow and improve. Thanks again for being part of the Jumbula community—we're excited to keep supporting your program's success! Best regards, Camila DK Dawn K. Manager of Client Care and Human Resources Education Management Used the software for: 2+ years ### "Useful registration platform for our microschool" April 16, 2025 4.0 Overall, Jumbula is a very registration platform for our microschool. Pros We use this software as our primary registration tool for our microschool. It interfaces well with our website and has many useful features. Whenever we run into a question or issue, the support team is always very responsive. They are very receptive to suggestions for changes and additional features. Cons The learning curve can be a bit difficult for certain features when setting up classes and registrations. I think this is simply due to the fact that, in order to make the software useful to a broad range of clients and applications, there are SO many functions and settings. Review Source Response from Jumbula April 17, 2025 Thank you so much for taking the time to share your experience with Jumbula! We’re thrilled to hear that our software serves as a primary registration tool for your microschool and that it integrates well with your website. We greatly appreciate your kind words about our Support Team. We strive to be responsive and receptive to our users' needs. We also acknowledge your feedback regarding the learning curve associated with certain features. We understand that with a wide range of functions and settings, it can sometimes be challenging to navigate. Your insights are invaluable to us, and we are continuously working on improving our user experience, including providing more resources and support materials to help ease the setup process. Thank you once again for your valuable feedback. KD Katy D. Vice President Sports Used the software for: 2+ years ### "Great bang for your buck " October 2, 2023 4.0 Support has always been good but sometimes I need answers immediately and cannot get them (online tutorials are very hard to find). We love the software because it is very affordable and does almost everything we need it to. Small downsides include the lack of being able to customize certain buttons or where they are located, sometimes there is confusion with navigating the system (new clients). Number 1 issue we have is the inability to have one season with multiple tuition options and multiple capacity options. Just needs to be a little more in depth. Pros Affordable, easy to use, generally good support team. Cons Not all features can be customized. People sometimes have difficulty with the navigation buttons when registering. Review Source Response from Jumbula October 17, 2023 Hi Katy, we're glad to have you onboard. You can find tutorials links from https://kb.jumbula.com/portal/en/kb if you need an answer immediately. Also, you can have one season created with multiple programs within it, and each one of them can have different tuition options. If you nee more help from us, do not hesitate to contact us. :) SSK S Scott K. owner Recreational Facilities and Services Used the software for: 1-2 years ### "Well designed platform with great customer support, a few areas for Usability improvement" April 22, 2022 5.0 The Jumbula platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process. Pros Jumbula class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration. Cons The Jumbula customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive. Review Source MI Melissa I. Director Education Management Used the software for: 2+ years ### "Review on Jumbula" April 7, 2024 4.0 Pros easy to use, very use friendly. A lot of customizable options! Cons The taxes and invoices are not always consistent, causes team to have to manually do calculations (not too often but it happens, especially when using family credit) Review Source Response from Jumbula April 15, 2024 Thank you for your feedback! We're glad you find Jumbula easy to use and appreciate that you leverage its customizable options. We understand the importance of consistency with taxes and invoices and are working to improve this issue. Your input is valuable to us, and we're committed to providing a seamless experience. If you have any further questions or concerns, please reach out to our support team. Thank you for choosing Jumbula! NA Nick A. Global Director of Technology Education Management Used the software for: 2+ years ### "A swiss army knife for school ancillary registrations" February 18, 2022 5.0 Jumbula has been our go to fee collecting registration program for a few years now and we continue to expand on it. It is very flexible and has met nearly all our wants and needs supporting PreK-12th grade supplemental education programs. Pros Jumbula's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all. Cons Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications. Review Source MP Mikah P. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Review" August 31, 2023 5.0 Pros Email campaigns, user registration etc. Cons I would like to be able to run my own queries on user data. Exporting is clunky. It'd be great to have an api key and be able to fetch my own data for marketing and analytics. Api access in general would be great Review Source Response from Jumbula September 27, 2023 Hi Mikah, we are glad that you're enjoying features like email campaigns and user registrations! Also, we have an ongoing support team that always listens to our customers and offers them constant enhancements regarding our platform. If you'd like you can contact us, and we'll be happy to help! AB Amanda B. Administrative Assistant Education Management Used the software for: 2+ years ### "Keeps Getting Better!" March 25, 2022 4.0 Pros I love that Jumbula continues to grow and improve, adding new features and making the system better and easier to use. As an administrator, I like that I can copy over from a previous season to set up a new one. I appreciate the exceptional customer service as well! Cons I haven't seen a bulk editing option but would love to have that if it's not there already. People with staff roles don't like that they can't register for class themselves with the same email address. Participants don't always find the system as user friendly as we'd hope. Alternatives considered [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) Reason for choosing Jumbula Price, custom options Review Source JL Judith L. Director Writing and Editing Used the software for: 2+ years ### "Jumbula is terrific" March 25, 2022 5.0 Jumbula is terrific-- a comprehensive, easy to use registration system with an attractive user interface and logical back-end that is affordable for our small business. Their customer support is absolutely top-notch. Along with a great product, they are quick to respond to issues when they come up, and very responsive to feature requests. We've worked with other, big-name registration systems that do far less (and far less willingly) for much more money. Pros easy to set up and maintain, logical back-end, affordable, great customer and product support Cons Occasionally slow to load home-page interface for backend editing Review Source KA Kay A. Founder Arts and Crafts Used the software for: Less than 6 months ### "Outstanding! " August 31, 2022 5.0 The people running this company are amazing! Pros Fantastic customer service, genuinely helpful product!. Jumbula wants us to succeed as much as they want to deliver an outstanding product. They’ve succeeded on all fronts. Cons These wonderful tools offer lots of instruction and help along the initial set up process. Some of the language was seemingly advanced for a novice entrepreneur. So deciphering that Took a bit longer than I would’ve liked. However once I looked up some of the terms and got some clarity I was able to fly through the set up / user on boarding process. I will add that I stubbornly ignored the complementary setup assistance. A very kind customer service agent or technician l reached out to me to help me set up. But I just thought I could figure it out on my own LOL. So all of that service and help was free. I just kinda wanted to click around and figure things out on my own so that’s probably why I took me longer to set up. Review Source Response from Jumbula September 9, 2022 Hello Kay, thank you for this wonderful review and your kind words. We wish you a successful season! -- Jumbula Client Success Team ML Molly L. Program Coordinator and Administrative Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Jumbula software" July 3, 2024 5.0 I have really enjoyed using Jumbula's software. It is user-friendly and easy to navigate. The video tutorials and the support staff are incredibly helpful. Pros It is very user friendly. The tutorials are really helpful and I have been able to answer many of my questions using the videos as a guide. Cons Response from the support team at Jumbula can be a little slow. Review Source Response from Jumbula August 4, 2024 Thank you for your review. We're glad to hear that you've had a positive experience with our software and found it easy to use. We're always working to improve our support and response times, and your feedback is valuable in helping us do so. We appreciate your trust in Jumbula and look forward to continuing to support your needs. ND Nicole D. Clubs Organizer Education Management Used the software for: 2+ years ### "Jumbula: A Great Solution for Afterschool Clubs in a Public School" September 7, 2021 5.0 Jumbula has transformed our registration process by making it easier to track participants and payments. I highly recommend it! Pros Jumbula is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had. Cons There is a slight learning curve to using the software, but the online support and tutorials are super helpful! Review Source RB Rachel B. Director Education Management Used the software for: Less than 6 months ### "Meets our needs perfectly" January 5, 2021 5.0 Overall, I would highly recommend this product as simple to set up, easy to use and well priced. By far the most outstanding aspect is their customer service. Every inquiry has been answered promptly by a real person, sometimes within minutes, and gave solutions specific to our situation, not a cut and paste response. Also during set up we were able to have a live walk-through and address questions that are unique to our situation. At this (or any) price point, the level of service is wonderful. A great experience so far. Pros This is our 4th registration software in 10 years for our Acting/Performing Arts school and so far it is one of the best. It is easy to use and set up and has a lot of features for the money without offering a whole bunch of things we don't need (ex. grading, transcripts etc). While it is marketed as a product for children's activities our students are mostly adults and it was easy to adapt for that purpose. The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option. Cons On the admin side, there are a lot of different menu/steps to go through to get information. Payment options need to be activated through customer service and there is little flexibility in the options. We wanted to set up payment categories for internal use only and this was not possible. Review Source MR Monica R. Owner Education Management Used the software for: 6-12 months ### "It takes days to get assistance!" February 22, 2023 3.0 Customer service takes long and usually assistance will come in the middle of the night not during the day when it is critical. They will email you 2-3 days later or will not follow up. Pros \-Registration can be simple and easy at times if the system has no glitches -Reports-Rosters Cons \-Too many glitches -Will not make changes in your enrollment forms-Withdraws will not go through even if requested -Does not update correctly with forms and prorates Reason for choosing Jumbula Price Review Source Response from Jumbula July 6, 2023 Thank you for your feedback about our service. We apologize for any inconvenience you experienced, including the delays in receiving assistance and the technical glitches you encountered. Your feedback is important to us, and we are actively working on improving our response time and resolving any technical issues to provide a better experience for our customers Can you also provide me with the reference number of the service ticket so I can follow up with support team? ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.