# Jumbula Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jumbula the right Camp Management solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141309/Jumbula/reviews --- Jumbula 4.5 (124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jumbula Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Jon S Support AdminNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The new sign-in and attendance collection features are a game changer and have made a big impact on our day-to-day operations.“ January 2, 2026 RF Rachel F DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “When transferring students from different programs (number of days), their outstanding balance does not transfer to their new program which could potentially result in a loss of money for the program.“ July 31, 2025 Jon S Support AdminNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Jumbula is their incredibly responsive customer service—it’s reassuring to know that quick, reliable support is always available when needed.“ January 2, 2026 CH Chelsea H Scheduling CoordinatorMuseums and Institutions, 51 - 200 employeesUsed the software for: 6-12 months. “We also ran into a problem where embedded hyperlinks in our email campaigns broke before any recipients could access them, resulting in an error message.“ August 8, 2025 CN Cara N Youth RegistrarFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “Overall, Jumbula has proven to be a functional and effective platform for managing our afterschool programs once the initial learning phase is behind you.“ December 12, 2025 AA Anicia A CEOEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “It’s also not user-friendly for parents, who have to re-enter the same info every time they register, and can’t save credit card details for future use or additional fees.“ April 29, 2025 NJ Nicola J Operations ManagerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “The support team were super helpful in customising some back end functions so it met our customers time zone, dates and currency.“ August 22, 2025 MM Michele M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We work with individuals who have developmental disabilities, so most sign-ups are conducted by their parents, some of whom are not very tech-savvy due to being from an older generation that predated the widespread use of computers.“ October 1, 2025 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica U. Director Education Management Used the software for: 1-2 years ### "Jumbula is a solid choice for homeschool cooperatives" March 17, 2026 4.0 Overall, Jumbula provides solid core functionality at a price point that makes it accessible. For organizations looking for a practical and cost-effective solution, it’s a good option. Pros Jumbula has been a helpful platform for managing our homeschool programs and registrations. What we appreciate most is its affordability compared to other systems, especially for organizations that are still growing and need to be mindful of budget. The registration process is straightforward, and the ability to set up payment plans has been essential for our families. It allows us to offer more flexible payment options, which is important for accessibility in our community. Cons There are some areas where the platform could improve. Certain features, like automated reminders and reporting, are not always as intuitive as we would like, and sometimes require manual follow-up or workarounds. A more streamlined user experience would make a big difference. Review Source Response from Jumbula March 27, 2026 Hi Monica, Thank you so much for taking the time to share your experience with Jumbula! We’re thrilled to hear that our platform has helped make managing your homeschool programs easier and that features like payment plans have supported your families’ needs. We also appreciate your feedback regarding automated reminders, reporting, and the overall user experience. Your insights are invaluable as we continue to improve the platform, and we’re always looking for ways to make these features more intuitive and seamless. Thanks again for your thoughtful review—we’re glad to support your organization and look forward to continuing to help your programs run smoothly! Best regards, The Jumbula Team AP Ariana P. Human Resources Director Public Safety Used the software for: 6-12 months ### "I would recommend Jumbula to anybody looking for a an easy to use CRM platform" March 20, 2026 5.0 Since starting with Jumbula, the transition from our last provider was very smooth. Adding classes and participants is very straight forward. The user interface is easy for participants to navigate. Any questions I have are always answered thoroughly and a solution is always provided. Help is always available. Pros The platform is straight forward and very easy to use on the administrative side and for participants Cons I have nothing negative to say. Any questions I have are always answered thoroughly and a solution is always provided. Alternatives considered [Enrollware](https://www.capterra.com/p/109750/Enrollware-Class-Registration/)[ProClass](https://www.capterra.com/p/115868/ProClass/)[Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/)[CourseStorm](https://www.capterra.com/p/159668/CourseStorm/) Reason for choosing Jumbula The low cost of Jumbula and functionality Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The company was SportsCRM. The owner wanted to retire and not go through the process of transferring ownership so they shut down their website Review Source Response from Jumbula March 24, 2026 Hi Ariana, Thank you for sharing your experience! We’re so glad to hear that your transition to Jumbula was smooth and that both you and your participants find the platform straightforward and easy to use. It’s wonderful to know that our support team has been helpful whenever you had questions—our goal is always to provide timely solutions and make your experience as seamless as possible. We truly appreciate your feedback and are thrilled that Jumbula has been a functional and cost-effective solution for your organization. Best regards, The Jumbula Team GG Galen G. Director of Finance Education Management Used the software for: 2+ years ### "SOM Finance Review" October 16, 2025 3.0 I believe fairly good value for the price point from a customer service perspective as compared to the market. Pros Customer service is quick and most tickets get resolved quickly. Software can be mostly customizable to your business needs. Cons Software and portal can be clunky for customers especially those who are not tech savvy or intuitive. Often customers misinterpret how to make a change correctly to their payment information. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Live registration and payment system which Dynamics can't support Review Source Response from Jumbula October 27, 2025 Hi Galen, Thank you for taking the time to share your feedback! We’re happy to hear that you’ve had a positive experience with our customer service team and that our software’s customization options have been valuable for your business needs. We also appreciate your honest input about the user experience. We understand that the platform can feel a bit complex for some users, and we’re continuously working on improving navigation and simplifying processes—especially around payment updates—to make things more intuitive for everyone. Your feedback is incredibly helpful as we continue enhancing both our product and customer experience. Thank you again for your thoughtful review and for being part of the Jumbula community! Warm regards, The Jumbula Team Jon S. Support Admin Non-Profit Organization Management Used the software for: 2+ years ### "Great system for any program!" January 2, 2026 5.0 My overall experience with Jumbula has been very positive. I enjoy what the system can do in terms of organizing information and providing a seamless experience for both staff and users. The platform makes it easy to manage programs and present them in a clear, structured way. I also appreciate how Jumbula has continued to evolve over time, adding features that make it stand out from other similar systems. While there is a small learning curve at first, the system becomes intuitive with use and offers strong functionality. Overall, Jumbula is a reliable, well-designed platform that supports program management effectively Pros What I liked most about Jumbula is their incredibly responsive customer service—it’s reassuring to know that quick, reliable support is always available when needed. The platform itself is very robust and flexible; if you’re creative, there’s so much you can do with it. While it’s clearly tailored for youth and childcare programs, it’s also easily adaptable for adult programming, which gives it the feel of a diversified portfolio of programs in one system. The new sign-in and attendance collection features are a game changer and have made a big impact on our day-to-day operations. Overall, I really enjoy the system and everything it offers. Cons At times, the platform can feel a bit challenging to navigate, but this improves with familiarity. Once you learn where things live, the system becomes much easier to use and very powerful. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) I made the switch to Jumbula due to pricing and limitations with our previous system. The platform we were using was difficult to navigate, lacked a participant portal, and had an attendance feature that was not user-friendly. Overall, it cost far more than what it offered in terms of functionality. Jumbula provided better value, more useful features, and a more complete experience for both administrators and participants. Review Source Response from Jumbula March 2, 2026 Hi Jon, Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that Jumbula has made managing programs easier and more organized for you and your team. It’s great to know that the platform’s evolving features and intuitive design are enhancing your experience. We truly appreciate your support and your insight about the initial learning curve — it helps us continue improving the platform. Your feedback motivates us to keep building tools that make program management even more seamless for everyone. Thanks again for taking the time to share your experience! Best regards, CH Connie H. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love Jumbula!" March 20, 2026 5.0 We started using Jumbula in 2021. We used a couple of different products before finding Jumbula. It by far is more flexible and customizable by the user. Whenever I need help, the support services are very responsive. Our customers find it very easy to use. Pros Very affordable. Jumbula is very customizable to what we have needed for our registration process. It seems like the developers have thought of everything. Cons Jumbula is designed to allow flexibility by the user. If you want someone to set everything up for your organization, try a different program. You will pay much more though. Switched from [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) Jumbula is fully customizable and also reasonably priced. Review Source Response from Jumbula March 24, 2026 Hi Connie, Thank you so much for your detailed review! We’re thrilled to hear that Jumbula has been a flexible and affordable solution for your registration process. Our team works hard to make the platform customizable while keeping it user-friendly, so it’s great to know that both your team and your customers are finding it easy to use. Your feedback means a lot and helps us continue improving. Thanks again for sharing your experience! Best regards, NA Nathan A. Owner Child Day Care Services Used the software for: 2+ years ### "Happy with the service!" March 23, 2026 5.0 We moved from a different registration system. I vastly prefer Jumbula to the old system. I have no intention of swithcing platforms. Pros They've always been prompt to answer any questions I have and routinely add features to enhance their service. The user interface is intuitive. Cons There a minor differences between titling your program class or before/aftercare. Sometimes it's not easy to tell what the differences are, but this is pretty minor. Switched from [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) The entire company switched. It was not my decision, but I'm happy with the switch. Review Source Response from Jumbula March 24, 2026 Hi Nathan, Thank you for taking the time to share your feedback! We’re thrilled to hear that you find Jumbula intuitive and that our team has been helpful whenever you’ve had questions. We appreciate your note about the program titling—your feedback helps us identify areas where we can make things even clearer. It’s great to hear that Jumbula has been a positive change from your previous system, and we’re honored to continue supporting your organization. Thanks again for your kind words! Best regards, The Jumbula Team MM Megan M. Owner Education Management Used the software for: 2+ years ### "Tranformative" October 1, 2025 5.0 Overall we're thrilled with Jumbula. We used to have so many manual processes that are now controlled centrally and save us so much time. It's easier to manage students, classes, and teachers. The payment processing has saved us money. Jumbula listens to feedback to continually make improvements to the software. We're really happy with the product! Pros Jumbula transformed our work flow from simply taking customer payments to a full-blown class management and customer payment focus. It integrates with our website and is pretty intuitive to figure out. We also use Jumbula for payment processing, which has saved us money and enabled us to easily access financial reports. Cons You currently can't take one-off payments for individual items unless you create an invoice that is linked to a class and ask a customer to pay the invoice. We're hoping this improvement is coming in future releases. Alternatives considered [Corsizio](https://www.capterra.com/p/148885/Corsizio/) Reason for choosing Jumbula Better features, customer payment plan flexibility, better pricing. Switched from [PaySimple](https://www.capterra.com/p/146664/PaySimple/) PaySimple prices were skyrocketing and the product lacked any sort of class management features. Review Source Response from Jumbula October 9, 2025 Hi Megan, Thank you so much for your thoughtful feedback! We're thrilled to hear that Jumbula has helped streamline your workflow and that the integration with your website, class management tools, and financial reporting features have been valuable to your team. We also appreciate your note about one-off payments. You're absolutely right—currently, this process requires creating an invoice linked to a class. We’re actively exploring ways to make one-time payments more flexible and user-friendly in future updates. Your input is incredibly helpful as we continue to improve the platform. If you have any additional suggestions or use cases you'd like to share, we’d love to hear them! Thanks again for being part of the Jumbula community. Best regards, The Jumbula Team HK Hayley K. Communications Assistant Religious Institutions Used the software for: Less than 6 months ### "Good value for price, fast customer service" April 2, 2026 5.0 Overall positive experience Customer service is helpful and timely We only run two camps per year so we needed a pay as you go option so Jumbula makes the cost very easy to justify Pros The value of the product for price It was easy to build off of the templates Jumbula provides It's easy to gather data Really like the waitlist feature for camps Cons Learning curve while navigating and figuring out what all the tabs mean Can only use stripe, not a direct bank account for funds Switched from [Cheddar Up](https://www.capterra.com/p/276323/Cheddar-Up/) Cost and features like waitlist Registrants could register for both boys and girls camps at the same time Review Source Response from Jumbula April 9, 2026 Hi Thank you so much for taking the time to share such detailed feedback—we really appreciate it. We’re glad to hear that you find Jumbula easy to build on using our templates, and that features like data collection and waitlists for camps have been especially helpful. It’s also great to know that our pay-as-you-go option and overall pricing structure have worked well for your needs, especially given your seasonal camp schedule. We also appreciate your honest feedback regarding the learning curve and navigation. We understand that getting familiar with all the features and tabs can take some time, and we’re continuously working on improving usability and onboarding to make the experience more intuitive. Thank you again for your kind words about our support team—we’re happy to know they’ve been helpful and responsive. We’re grateful to have you as part of the Jumbula community and look forward to continuing to support your programs. Best regards, Jumbula Team Judit S. Lead Tournament Director Events Services Used the software for: 2+ years ### "Great registration system & organizational platform" April 8, 2026 5.0 We’ve been using it for 8 years now! Our customers are familiar with it, and the registration process is simple and easy to use. Pros Fast, responsive customer service, always helpful, friendly, and open to feedback, suggestions, and continuous improvement! Cons A bit tedious to generate the custom reports we need. It would also be great to have a chess tournament data extraction feature. Review Source Response from Jumbula April 13, 2026 Hi Judith, Thank you so much for your thoughtful review and for being with us for the past 8 years—we truly appreciate your continued trust and partnership! We’re especially glad to hear that you’ve had a positive experience with our customer service team and that you find the registration process simple and easy for your customers to use. Your kind words mean a lot to us. We also appreciate your feedback regarding custom reports and the idea of a chess tournament data extraction feature. Suggestions like yours are incredibly valuable, and we’ve shared this with our product team for review as we continue working on improvements. Thank you again for your support and for helping us grow through your feedback! The Jumbula Team MM Miguel M. Owner Sports Used the software for: Less than 6 months ### "Coach Miggy's Review" March 16, 2026 5.0 Very pleased and a useful software to grow my business. Once I learned how to utilize the software it was easier to create similar registrations. Pros The easy to follow set up explanations. They have a fast responding help email. Very precise and to the point detailed response. Cons Little bit of a learning curve. Took a little extra time to figure out how to find the correct options I wanted to input into my registration. Review Source Response from Jumbula March 18, 2026 Thanks so much for your thoughtful review! Hi Miguel: We’re really glad to hear that you found the setup guidance clear and our support team responsive and helpful—that’s exactly the experience we aim to provide. We also appreciate your honest feedback about the learning curve. It’s true that getting familiar with all the features can take a bit of time, and we’re continuously working to make navigation and setup even more intuitive. It’s great to hear that once you got the hang of it, creating registrations became easier and is helping support your business growth—that’s exactly what we want for our users! We're always here to support you. Best regards, The Jumbula Team SG Shiva G. Director of Technology and Innovation Education Management Used the software for: Less than 6 months ### "Poor unmanaged Customer Service" October 7, 2024 2.0 The onboarding calls were not organized and Jumbula does not have clear step by step onboarding plan. Our onboarding call was expected by the customer success role to be a Q and A session instead of sharing and reviewing the necessary steps for successful onboarding. We ended up paying for the platform and not using it!!!!! Due to a lack of support and clear guidance. Also, the tutorials are not complete and do not support successful onboarding. There were a lot of steps we needed to guess how it works. The mass imports made by Jumbula support did not work properly; even though we provided the data exactly by filling out the template, and the support emailed us it was successfully imported; the families and student accounts were not mapped; anybody just could log in and sign up. It was a disaster, and when I requested support to explain why the import did not work and if it needs to be corrected, I never received a response! Pros Registration pages are easy to manage. Tracking tuition is easier. Cons Customer Service. Weak onboarding. Also, the customer success role just set us up for failure with a lack of knowledge and lack of presentation and communication skills. Alternatives considered [Blackbaud Tuition Management](https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/)[Playground](https://www.capterra.com/p/220200/Playground/) Reason for choosing Jumbula We purchased Jumbula, and unfortunately, we continued to use our old solutions because of a lack of support. Review Source Response from Jumbula October 29, 2024 Thank you for your honest feedback. We’re truly sorry to hear about the challenges you faced during onboarding and your interactions with our customer support. Your experience doesn’t reflect the standard we strive for, and we’re committed to improving. We’d love the opportunity to work together to make things right and support you in fully leveraging Jumbula’s capabilities. I understand our management team is in contact with you to address each of your concerns. KH Karina H. President/Owner Education Management Used the software for: 1-2 years ### "I love the Jumbula team" February 11, 2020 5.0 When I first contracted with this company, I was focus on a couple of particular solutions in a cost efficient way. As things progressed, we ended up solving a lot more at no additional cost. Just it was there. I have a second business and I had no doubt to jump once more and use the same system for that other business as well. Pros I appreciated the support during the training and setting up process, but the best has been the positive feedback we’ve received from parents regarding the easiness of the registration process. When parents tell you how smooth this system (Jumbula) was compared to others around, that praise seriously confirms you made the right choice. Cons A few more features could be added for mailing campaigns but I know the Jumbula team is already working on it. Alternatives considered [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Jumbula Price-benefit relationship, much direct and focused customer service. Review Source FR Farhan R. Campus Owner Education Management Used the software for: 2+ years ### "Good Experience" October 19, 2025 5.0 Pros What I liked most about Jumbula is how easy and intuitive it is to navigate. The platform is user-friendly, well-organized, and makes managing registrations quick and efficient. Cons What I liked least about Jumbula is that the user interface looks a bit outdated and unpolished. It feels somewhat basic and could benefit from a more modern, professional design to improve the overall user experience. Review Source Response from Jumbula October 30, 2025 Hi Farhan, Thank you for taking the time to share your feedback! We're glad to hear that you find Jumbula easy to navigate and efficient for managing registrations — making things simple and intuitive is always our goal. We also appreciate your honest input about the user interface. Improving the design and overall user experience is something we're continuously working on, and your comments will be valuable as we plan future updates. Thanks again for your insights and for helping us make Jumbula even better! Best regards, The Jumbula Team SM Sari M. Program Liaison Environmental Services Used the software for: Less than 6 months ### "Excellent program for Summer Camps" May 22, 2024 5.0 Excellent! It has made it so easy for us to run our camps Pros We found the set of Jumbula to be simple, quick and very straight forward. Support was prompt and always helpful! It was easy to have it in Canadian dollars, where other program did not offer us that. Cons Setting it up took a bit time, but once we figured it out it all was good! Reason for choosing Jumbula It was the best! Using Canadian dollars for us was a must and Jumbula made that happen! Review Source Response from Jumbula May 26, 2024 Thank you for your positive feedback, Sari! We're thrilled to hear that Jumbula has made managing your summer camps easier and more efficient. We're always here to help and appreciate your support. Happy to have you with us! KD Katy D. Vice President Sports Used the software for: 2+ years ### "Great bang for your buck " October 2, 2023 4.0 Support has always been good but sometimes I need answers immediately and cannot get them (online tutorials are very hard to find). We love the software because it is very affordable and does almost everything we need it to. Small downsides include the lack of being able to customize certain buttons or where they are located, sometimes there is confusion with navigating the system (new clients). Number 1 issue we have is the inability to have one season with multiple tuition options and multiple capacity options. Just needs to be a little more in depth. Pros Affordable, easy to use, generally good support team. Cons Not all features can be customized. People sometimes have difficulty with the navigation buttons when registering. Review Source Response from Jumbula October 17, 2023 Hi Katy, we're glad to have you onboard. You can find tutorials links from https://kb.jumbula.com/portal/en/kb if you need an answer immediately. Also, you can have one season created with multiple programs within it, and each one of them can have different tuition options. If you nee more help from us, do not hesitate to contact us. :) SSK S Scott K. owner Recreational Facilities and Services Used the software for: 1-2 years ### "Well designed platform with great customer support, a few areas for Usability improvement" April 22, 2022 5.0 The Jumbula platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process. Pros Jumbula class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration. Cons The Jumbula customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive. Review Source MI Melissa I. Director Education Management Used the software for: 2+ years ### "Review on Jumbula" April 7, 2024 4.0 Pros easy to use, very use friendly. A lot of customizable options! Cons The taxes and invoices are not always consistent, causes team to have to manually do calculations (not too often but it happens, especially when using family credit) Review Source Response from Jumbula April 15, 2024 Thank you for your feedback! We're glad you find Jumbula easy to use and appreciate that you leverage its customizable options. We understand the importance of consistency with taxes and invoices and are working to improve this issue. Your input is valuable to us, and we're committed to providing a seamless experience. If you have any further questions or concerns, please reach out to our support team. Thank you for choosing Jumbula! NA Nick A. Global Director of Technology Education Management Used the software for: 2+ years ### "A swiss army knife for school ancillary registrations" February 18, 2022 5.0 Jumbula has been our go to fee collecting registration program for a few years now and we continue to expand on it. It is very flexible and has met nearly all our wants and needs supporting PreK-12th grade supplemental education programs. Pros Jumbula's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all. Cons Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications. Review Source MP Mikah P. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Review" August 31, 2023 5.0 Pros Email campaigns, user registration etc. Cons I would like to be able to run my own queries on user data. Exporting is clunky. It'd be great to have an api key and be able to fetch my own data for marketing and analytics. Api access in general would be great Review Source Response from Jumbula September 27, 2023 Hi Mikah, we are glad that you're enjoying features like email campaigns and user registrations! Also, we have an ongoing support team that always listens to our customers and offers them constant enhancements regarding our platform. If you'd like you can contact us, and we'll be happy to help! Salil M. Co-Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "From 380 customer service interactions per summer season...to ONE." May 24, 2018 5.0 Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing! Pros Jumbula has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents. Cons Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones. Review Source JC Justin C. Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Lots of promise" February 24, 2017 4.0 Jumbula has a lot of promise as a registration software. It conveniently consolidates your registration, payment, and scheduling needs into one package. Using Jumbula is mostly intuitive - it should be noted that there isn't a full-on user manual, just a handful of tutorial videos, but it's usually quite simple to figure out what's going on by yourself or with help from someone experienced with the program. The flexibility this software allows is impressive, and it is easily molded to your organization's needs. It is easy to set up classes, schedules, and fees, and once you're done with a season, you can easily copy that information into an identical later season. Setting up payments with PayPal and/or Stripe adds a level of convenience for both you and your registrants. You can easily schedule installment reminders and re-send them at any time for overdue accounts. The dashboard provides a neat snapshot of some important numbers like total registrants and the revenue of your programs. Customer Service is impeccable - the staff is always fast, friendly, and helpful whatever your needs. Considering that some pieces are a work in progress - navigation can be counterintuitive, and searches don't exactly work the way you expect them to every time - the folks at Jumbula are very open and receptive to design feedback to create a better product. User feedback is important to them, so feel free to offer constructive comments on the product's design, use, or useful features. Jumbula is already quite powerful at its current price point and is set to improve greatly. Pros \-A convenient one-stop shop for all of your registration needs -Paypal and Stripe integration -Easy to use -Excellent customer service -Lots of impact for its price point Cons \-No user manual or FAQs; only a handful of tutorial videos available -Counterintuitive navigation -Search function works inconsistently -Some pieces feel like they're still in a beta phase Review Source ND Nicole D. Clubs Organizer Education Management Used the software for: 2+ years ### "Jumbula: A Great Solution for Afterschool Clubs in a Public School" September 7, 2021 5.0 Jumbula has transformed our registration process by making it easier to track participants and payments. I highly recommend it! Pros Jumbula is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had. Cons There is a slight learning curve to using the software, but the online support and tutorials are super helpful! Review Source RB Rachel B. Director Education Management Used the software for: Less than 6 months ### "Meets our needs perfectly" January 5, 2021 5.0 Overall, I would highly recommend this product as simple to set up, easy to use and well priced. By far the most outstanding aspect is their customer service. Every inquiry has been answered promptly by a real person, sometimes within minutes, and gave solutions specific to our situation, not a cut and paste response. Also during set up we were able to have a live walk-through and address questions that are unique to our situation. At this (or any) price point, the level of service is wonderful. A great experience so far. Pros This is our 4th registration software in 10 years for our Acting/Performing Arts school and so far it is one of the best. It is easy to use and set up and has a lot of features for the money without offering a whole bunch of things we don't need (ex. grading, transcripts etc). While it is marketed as a product for children's activities our students are mostly adults and it was easy to adapt for that purpose. The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option. Cons On the admin side, there are a lot of different menu/steps to go through to get information. Payment options need to be activated through customer service and there is little flexibility in the options. We wanted to set up payment categories for internal use only and this was not possible. Review Source MR Monica R. Owner Education Management Used the software for: 6-12 months ### "It takes days to get assistance!" February 22, 2023 3.0 Customer service takes long and usually assistance will come in the middle of the night not during the day when it is critical. They will email you 2-3 days later or will not follow up. Pros \-Registration can be simple and easy at times if the system has no glitches -Reports-Rosters Cons \-Too many glitches -Will not make changes in your enrollment forms-Withdraws will not go through even if requested -Does not update correctly with forms and prorates Reason for choosing Jumbula Price Review Source Response from Jumbula July 6, 2023 Thank you for your feedback about our service. We apologize for any inconvenience you experienced, including the delays in receiving assistance and the technical glitches you encountered. Your feedback is important to us, and we are actively working on improving our response time and resolving any technical issues to provide a better experience for our customers Can you also provide me with the reference number of the service ticket so I can follow up with support team? JN Jamie N. Program Coordinator Sports Used the software for: 2+ years ### "Chess and Jumbula" January 13, 2021 5.0 Jumbula has been great. They helped create exactly what we needed for our business. Whenever there were technical issues, or I had any question at all, the customer support was amazing. They are kind, knowledgeable, extremely helpful and always respond in a timely manner. Pros This software is very easy to use. There are a lot of great features. Cons At first, there was limits on how to search and pull reports in certain ways. Recently they have improved the reporting capabilities. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.