# Jumbula Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jumbula the right Class Registration solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141309/Jumbula/reviews --- Jumbula 4.5 (127) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Jumbula Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Bethany D Business ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “What I like most about Jumbula is its flexibility, which perfectly suited our program and class registration needs.“ April 16, 2026 RF Rachel F DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “When transferring students from different programs (number of days), their outstanding balance does not transfer to their new program which could potentially result in a loss of money for the program.“ July 31, 2025 NJ Nicola J Operations ManagerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “The support team were super helpful in customising some back end functions so it met our customers time zone, dates and currency.“ August 22, 2025 CH Chelsea H Scheduling CoordinatorMuseums and Institutions, 51 - 200 employeesUsed the software for: 6-12 months. “We also ran into a problem where embedded hyperlinks in our email campaigns broke before any recipients could access them, resulting in an error message.“ August 8, 2025 Bethany D Business ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “This adaptability allowed us to tailor the system to fit our specific requirements.“ April 16, 2026 MM Michele M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “We work with individuals who have developmental disabilities, so most sign-ups are conducted by their parents, some of whom are not very tech-savvy due to being from an older generation that predated the widespread use of computers.“ October 1, 2025 CH Chelsea H Scheduling CoordinatorMuseums and Institutions, 51 - 200 employeesUsed the software for: 6-12 months. “It was quick and painless to add or adjust categories to registrations; consumers were notified immediately of any changes, so communication was very efficient.“ August 8, 2025 AA Anicia A CEOEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “It’s also not user-friendly for parents, who have to re-enter the same info every time they register, and can’t save credit card details for future use or additional fees.“ April 29, 2025 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bethany D. Business Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Database works for adults with disabilities program " April 16, 2026 5.0 is affordable; they offer a discount for non-profits, which we appreciate. Jumbula has helped us move from a mess of Google Forms and Spreadsheets to one location for families to register and to document their information. The administrative app allows our staff to access allergy, medical, and contact information quickly on their phones. Pros What I like most about is its flexibility, which perfectly suited our program and class registration needs. This adaptability allowed us to tailor the system to fit our specific requirements. Cons We invoice families after they do semester registration, and we weren't able to do that on . We do, however, use JB for one-time event registration, and that has been helpful. Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Jumbula Sawyer requires families to pay when they register. Review Source Response from Jumbula April 20, 2026 Hi Bethany, Thank you for your thoughtful feedback—we’re glad to hear that Jumbula’s flexibility, affordability, and centralized system have helped streamline your registration process. It’s great to know the administrative app has been useful for your staff in accessing important participant information on the go. We also appreciate you highlighting the limitation around invoicing after semester registration. Feedback like this is incredibly valuable, and we’ve shared it with our product team as we continue to improve and expand our features. Kind regards, The Jumbula Team AP Ariana P. Human Resources Director Public Safety Used the software for: 6-12 months ### "I would recommend Jumbula to anybody looking for a an easy to use CRM platform" March 20, 2026 5.0 Since starting with , the transition from our last provider was very smooth. Adding classes and participants is very straight forward. The user interface is easy for participants to navigate. Any questions I have are always answered thoroughly and a solution is always provided. Help is always available. Pros The platform is straight forward and very easy to use on the administrative side and for participants Cons I have nothing negative to say. Any questions I have are always answered thoroughly and a solution is always provided. Alternatives considered [Enrollware](https://www.capterra.com/p/109750/Enrollware-Class-Registration/)[ProClass](https://www.capterra.com/p/115868/ProClass/)[Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/)[CourseStorm](https://www.capterra.com/p/159668/CourseStorm/) Reason for choosing Jumbula The low cost of and functionality Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The company was SportsCRM. The owner wanted to retire and not go through the process of transferring ownership so they shut down their website Review Source Response from Jumbula March 24, 2026 Hi Ariana, Thank you for sharing your experience! We’re so glad to hear that your transition to Jumbula was smooth and that both you and your participants find the platform straightforward and easy to use. It’s wonderful to know that our support team has been helpful whenever you had questions—our goal is always to provide timely solutions and make your experience as seamless as possible. We truly appreciate your feedback and are thrilled that Jumbula has been a functional and cost-effective solution for your organization. Best regards, The Jumbula Team GG Galen G. Director of Finance Education Management Used the software for: 2+ years ### "SOM Finance Review" October 16, 2025 3.0 I believe fairly good value for the price point from a customer service perspective as compared to the market. Pros Customer service is quick and most tickets get resolved quickly. Software can be mostly customizable to your business needs. Cons Software and portal can be clunky for customers especially those who are not tech savvy or intuitive. Often customers misinterpret how to make a change correctly to their payment information. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Live registration and payment system which Dynamics can't support Review Source Response from Jumbula October 27, 2025 Hi Galen, Thank you for taking the time to share your feedback! We’re happy to hear that you’ve had a positive experience with our customer service team and that our software’s customization options have been valuable for your business needs. We also appreciate your honest input about the user experience. We understand that the platform can feel a bit complex for some users, and we’re continuously working on improving navigation and simplifying processes—especially around payment updates—to make things more intuitive for everyone. Your feedback is incredibly helpful as we continue enhancing both our product and customer experience. Thank you again for your thoughtful review and for being part of the Jumbula community! Warm regards, The Jumbula Team Jon S. Support Admin Non-Profit Organization Management Used the software for: 2+ years ### "Great system for any program!" January 2, 2026 5.0 My overall experience with has been very positive. I enjoy what the system can do in terms of organizing information and providing a seamless experience for both staff and users. The platform makes it easy to manage programs and present them in a clear, structured way. I also appreciate how Jumbula has continued to evolve over time, adding features that make it stand out from other similar systems. While there is a small learning curve at first, the system becomes intuitive with use and offers strong functionality. Overall, Jumbula is a reliable, well-designed platform that supports program management effectively Pros What I liked most about is their incredibly responsive customer service—it’s reassuring to know that quick, reliable support is always available when needed. The platform itself is very robust and flexible; if you’re creative, there’s so much you can do with it. While it’s clearly tailored for youth and childcare programs, it’s also easily adaptable for adult programming, which gives it the feel of a diversified portfolio of programs in one system. The new sign-in and attendance collection features are a game changer and have made a big impact on our day-to-day operations. Overall, I really enjoy the system and everything it offers. Cons At times, the platform can feel a bit challenging to navigate, but this improves with familiarity. Once you learn where things live, the system becomes much easier to use and very powerful. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) I made the switch to due to pricing and limitations with our previous system. The platform we were using was difficult to navigate, lacked a participant portal, and had an attendance feature that was not user-friendly. Overall, it cost far more than what it offered in terms of functionality. Jumbula provided better value, more useful features, and a more complete experience for both administrators and participants. Review Source Response from Jumbula March 2, 2026 Hi Jon, Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that Jumbula has made managing programs easier and more organized for you and your team. It’s great to know that the platform’s evolving features and intuitive design are enhancing your experience. We truly appreciate your support and your insight about the initial learning curve — it helps us continue improving the platform. Your feedback motivates us to keep building tools that make program management even more seamless for everyone. Thanks again for taking the time to share your experience! Best regards, CH Connie H. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love Jumbula!" March 20, 2026 5.0 We started using in 2021. We used a couple of different products before finding Jumbula. It by far is more flexible and customizable by the user. Whenever I need help, the support services are very responsive. Our customers find it very easy to use. Pros Very affordable. is very customizable to what we have needed for our registration process. It seems like the developers have thought of everything. Cons is designed to allow flexibility by the user. If you want someone to set everything up for your organization, try a different program. You will pay much more though. Switched from [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) is fully customizable and also reasonably priced. Review Source Response from Jumbula March 24, 2026 Hi Connie, Thank you so much for your detailed review! We’re thrilled to hear that Jumbula has been a flexible and affordable solution for your registration process. Our team works hard to make the platform customizable while keeping it user-friendly, so it’s great to know that both your team and your customers are finding it easy to use. Your feedback means a lot and helps us continue improving. Thanks again for sharing your experience! Best regards, SG Sheila G. Resources specialist Education Management Used the software for: 6-12 months ### "Jumbula Lift Off" April 29, 2026 4.0 The app has a lot of capabilities. You can create multiple programs, link it to your existing platforms, or go with theirs Pros The applicability of the app for registration purposes, and with attendance. There support team is responsive. Cons They seem to be starting up a bit larger and faster than their infrastructure may allow for. There are alot of clicks involved at times, in getting thing done with multiple programming. Alternatives considered [Nimbus Retail Management System](https://www.capterra.com/p/214759/Nimbus-Retail-Management-System/) Reason for choosing Jumbula Cost and capability were most important and delivered Review Source Response from Jumbula May 6, 2026 Hi Sheila, Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform useful for registration and attendance management, and that our support team has been responsive to your needs. It’s also great to know you see value in the system’s capabilities and flexibility across multiple programs. We appreciate your comments regarding the number of steps involved and the overall workflow experience. Feedback like this is very helpful as we continue improving usability and streamlining navigation, especially for users managing multiple programs. Your note about scalability is also valuable and will be shared with our product team as we work on ongoing enhancements. Thank you again for your insights and for using Jumbula. The Jumbula Team NA Nathan A. Owner Child Day Care Services Used the software for: 2+ years ### "Happy with the service!" March 23, 2026 5.0 We moved from a different registration system. I vastly prefer to the old system. I have no intention of swithcing platforms. Pros They've always been prompt to answer any questions I have and routinely add features to enhance their service. The user interface is intuitive. Cons There a minor differences between titling your program class or before/aftercare. Sometimes it's not easy to tell what the differences are, but this is pretty minor. Switched from [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) The entire company switched. It was not my decision, but I'm happy with the switch. Review Source Response from Jumbula March 24, 2026 Hi Nathan, Thank you for taking the time to share your feedback! We’re thrilled to hear that you find Jumbula intuitive and that our team has been helpful whenever you’ve had questions. We appreciate your note about the program titling—your feedback helps us identify areas where we can make things even clearer. It’s great to hear that Jumbula has been a positive change from your previous system, and we’re honored to continue supporting your organization. Thanks again for your kind words! Best regards, The Jumbula Team MM Megan M. Owner Education Management Used the software for: 2+ years ### "Tranformative" October 1, 2025 5.0 Overall we're thrilled with . We used to have so many manual processes that are now controlled centrally and save us so much time. It's easier to manage students, classes, and teachers. The payment processing has saved us money. Jumbula listens to feedback to continually make improvements to the software. We're really happy with the product! Pros transformed our work flow from simply taking customer payments to a full-blown class management and customer payment focus. It integrates with our website and is pretty intuitive to figure out. We also use Jumbula for payment processing, which has saved us money and enabled us to easily access financial reports. Cons You currently can't take one-off payments for individual items unless you create an invoice that is linked to a class and ask a customer to pay the invoice. We're hoping this improvement is coming in future releases. Alternatives considered [Corsizio](https://www.capterra.com/p/148885/Corsizio/) Reason for choosing Jumbula Better features, customer payment plan flexibility, better pricing. Switched from [PaySimple](https://www.capterra.com/p/146664/PaySimple/) PaySimple prices were skyrocketing and the product lacked any sort of class management features. Review Source Response from Jumbula October 9, 2025 Hi Megan, Thank you so much for your thoughtful feedback! We're thrilled to hear that Jumbula has helped streamline your workflow and that the integration with your website, class management tools, and financial reporting features have been valuable to your team. We also appreciate your note about one-off payments. You're absolutely right—currently, this process requires creating an invoice linked to a class. We’re actively exploring ways to make one-time payments more flexible and user-friendly in future updates. Your input is incredibly helpful as we continue to improve the platform. If you have any additional suggestions or use cases you'd like to share, we’d love to hear them! Thanks again for being part of the Jumbula community. Best regards, The Jumbula Team AL Abeir L. Director, Philanthropy and Impact Non-Profit Organization Management Used the software for: 6-12 months ### "Great software! Great value! " October 2, 2025 4.0 Generally a great program registration and check-in/out attendance tracking software that meets the needs for a small nonprofit organization like us. The attendance tracking feature makes it more worth than a simple Google Form or TypeForm. Pros Customer service has been responding promptly with helpful answers. Integrates easily with our website. We really like how the software has a mobile app and that we can assign different permission levels without overcomplicating it. We've noticed general improvements in the last few months. Cons The admin dashboard can feel somewhat clunky, but I know they’re working on updates, including the new Next-Gen Dashboard. The registration portal already has a more modern look, as shown in the website screenshots, compared to the backend. There’s a bit of a learning curve, but overall it’s manageable and learnable. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing Jumbula Price is more friendly for a small nonprofit and your website had a section about it Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Attendance tracking is an important feautre we were looking for. Review Source Response from Jumbula October 9, 2025 Hi Abeir, Thank you for taking the time to share your experience with Jumbula—we’re so glad to hear that our customer service team has been responsive and helpful, and that the website integration, mobile app, and user permission settings are working well for your team. We also appreciate your candid feedback about the admin dashboard. You're absolutely right—we’ve been actively working on improving the backend experience, and the upcoming Next-Gen Jumbula Dashboard is a major step in that direction. We understand there can be a bit of a learning curve, and we're glad to hear it’s been manageable. As always, we’re here to support you along the way and make that transition as smooth as possible. Thanks again for being part of the Jumbula community and for helping us grow with your feedback! Best regards, The Jumbula Team RH Ryan H. Executive Director Education Management Used the software for: 2+ years ### "A great tool for growing orgs" October 2, 2025 4.0 We've been using for years and enjoy it with no plans on switching. As our org grows, it's been able to grow with us. It's affordable and practical. Pros is constantly improving their product and take client feedback seriously. Jumbula has helped streamline our process and centralize our operations. Cons There is still room to improve their apps for mobile devices. The family facing platform is okay but could use some usability improvements. Parents still don't seem to know how to navigate and where to do things. Alternatives considered [ActivityHero](https://www.capterra.com/p/140503/ActivityHero/) Reason for choosing Jumbula Price and offerings for after school management Switched from [Connect](https://www.capterra.com/p/186766/Connect/) The platform wasnt built for OSzt programs and was expensive Review Source Response from Jumbula October 6, 2025 Hi Ryan, Thank you so much for your thoughtful review and for being a long-time Jumbula user—we truly appreciate your continued trust in our platform. We're glad to hear that Jumbula has helped streamline your operations and grow alongside your organization. Feedback like yours plays a key role in how we continue to improve. Regarding your note on mobile usability, we wanted to let you know about the My Jumbula App, which is designed specifically for parents to simplify navigation and enhance their overall experience. Thanks again for your support and valuable feedback! Best regards, Camila TH Tina H. Operations Manager E-Learning Used the software for: Less than 6 months ### "Flexible and Customizable" December 16, 2020 5.0 Great! They were always prompt in answering email and phone calls. Our onboarding specialist, Ignacio, is very approachable and makes asking questions, training our staff or trouble shooting easy. The platform is easy to use, and there are lots of tutorial videos and articles to guide you through learning their system. Pros This software had the properties we needed to sell our program the way we wanted to. We have multiple registration periods a year, and we are able to sell our classes and future classes at the same time - while offering additional merchandise at the time of purchase. Cons We wanted to be able to create reports in a more customizable way than is currently available. However, the team is very open to suggestions on how they can make their product even better. We felt very heard and are sure that their ongoing enhancements will work out any issues we are currently having. Reason for choosing Jumbula We chose because we were able to set up our registrations in a very custom way. Also, the cost of Jumbula was much better - and had a monthly subscription option instead of only a per-transaction fee. Another big selling point for us was the email campaign features. We really loved that their system auto removes duplicates and that parents can unsubscribe directly from the email they receive and it gets stored in our mailing lists. Switched from [6crickets](https://www.capterra.com/p/187217/6crickets/) We wanted to be able to hide a class registration from the public - and invite only current students. They did not have that capability. 6Crickets also made it fairly clear that we did not own our customer's information, which we didn't like. And lastly we wanted to be able to sell multiple (future) blocks of classes at one purchase instead of parents having to re-register. Again, 6Crickets did not have that capability. They also were not very transparent with their Marketplace enrollment. Review Source KH Karina H. President/Owner Education Management Used the software for: 1-2 years ### "I love the Jumbula team" February 11, 2020 5.0 When I first contracted with this company, I was focus on a couple of particular solutions in a cost efficient way. As things progressed, we ended up solving a lot more at no additional cost. Just it was there. I have a second business and I had no doubt to jump once more and use the same system for that other business as well. Pros I appreciated the support during the training and setting up process, but the best has been the positive feedback we’ve received from parents regarding the easiness of the registration process. When parents tell you how smooth this system () was compared to others around, that praise seriously confirms you made the right choice. Cons A few more features could be added for mailing campaigns but I know the team is already working on it. Alternatives considered [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Jumbula Price-benefit relationship, much direct and focused customer service. Review Source LJ Laura J. Development Coordinator Fund-Raising Used the software for: 1-2 years ### "Review from ESEdF" May 24, 2021 5.0 It has been great having a website just for our classes and camps at a reasonable price! Pros Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to \[SENSITIVE CONTENT HIDDEN\] - thank you for your consistent help and patience!! \[SENSITIVE CONTENT HIDDEN\] was very nice to work with during the consultation process, helping to make the set up easy! Cons The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons. Reason for choosing Jumbula Being a non-profit, raising money for public education, we needed an affordable product, and one that was easy to use. The other 3 we looked at were much more expensive because they offered a lot of extra things that we did not need or want. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) The office had used eTapestry for many years but it was a terrible solution. I really pushed to make a change so I did not have to use it for classes anymore. Review Source RC Rachel C. Program Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Camp Fire Heartland" February 3, 2022 5.0 The support team has been great. Pros It's very customizable! It works really well with what we use it for and it looks like our organization! Cons Some things take a while to find to utilize. There are specific aspects I wish it had but nothing too dire. Alternatives considered [UltraCamp](https://www.capterra.com/p/79171/UltraCamp/) Reason for choosing Jumbula Same as above. Switched from [UltraCamp](https://www.capterra.com/p/79171/UltraCamp/) It costed too much money and we did not need all of it's features that we were paying extra for. Review Source CL Christina L. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Jumbula is helping ELM stay organized!" August 23, 2025 5.0 has been a valuable tool to help with our music program registration and student/family database of information. We like that their is text messaging and the phone apps will be increasingly useful to facilitate our program needs along with the participants. Pros has streamlined our registration and student information management. It has been an easy learning curve, and there are plenty of helpful resources and online video tutorials to help navigate the platform. Cons Sometimes the information from the browser platform did not match perfectly to the app versions, but updates have been made over the last year to make the information more consistent. Review Source Response from Jumbula August 26, 2025 Hi Christina, Thank you so much for sharing your feedback with us! We're thrilled to hear that Jumbula has helped streamline your registration process and student information management, and that the resources and tutorials have made it easy to get started. We also appreciate your note about the differences you experienced between the browser platform and the app. Our team has been working hard to improve consistency across both, and it’s great to hear that the updates over the past year have made a positive difference. It's wonderful to know that Jumbula has been a valuable tool for your music program and that features like text messaging and the mobile apps are supporting both your team and participants. Your input helps us continue to grow and improve. Thanks again for being part of the Jumbula community—we're excited to keep supporting your program's success! Best regards, Camila DK Dawn K. Manager of Client Care and Human Resources Education Management Used the software for: 2+ years ### "Useful registration platform for our microschool" April 16, 2025 4.0 Overall, is a very registration platform for our microschool. Pros We use this software as our primary registration tool for our microschool. It interfaces well with our website and has many useful features. Whenever we run into a question or issue, the support team is always very responsive. They are very receptive to suggestions for changes and additional features. Cons The learning curve can be a bit difficult for certain features when setting up classes and registrations. I think this is simply due to the fact that, in order to make the software useful to a broad range of clients and applications, there are SO many functions and settings. Review Source Response from Jumbula April 17, 2025 Thank you so much for taking the time to share your experience with Jumbula! We’re thrilled to hear that our software serves as a primary registration tool for your microschool and that it integrates well with your website. We greatly appreciate your kind words about our Support Team. We strive to be responsive and receptive to our users' needs. We also acknowledge your feedback regarding the learning curve associated with certain features. We understand that with a wide range of functions and settings, it can sometimes be challenging to navigate. Your insights are invaluable to us, and we are continuously working on improving our user experience, including providing more resources and support materials to help ease the setup process. Thank you once again for your valuable feedback. NW Nicoshia W. Founder/Executive Director Education Management Used the software for: 6-12 months ### "Good basic registration system" August 23, 2021 3.0 My overall experience with has been okay. Since, July, I stopped contacting customer service because they were non-responsive for customer service help (I think I asked for help two times before giving up this was not the case when I first started working with Jumbula). I managed and figured it out on my own afterwhile. My summer camp is almost over and I'm willing to give them another try next summer. Hopefully, the aforementioned items will be taken care of. Pros I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use. Cons The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this. Reason for choosing Jumbula We just launched a summer camp this summer (small camp less than 40). I chose because of the price and the said functionality during their presentation. Review Source Response from Jumbula July 23, 2023 Thanks for your feedback! We appreciate your positive comments about our software's affordability and potential. We apologize for the challenges you faced with managing volunteers, the WIX interface, and customer service responsiveness. We value your input and will strive to address these issues in the future. We look forward to having another opportunity to serve you next summer. Thank you for your patience and feedback! HS Heather S. Administrative Director Education Management Used the software for: Less than 6 months ### "An after school and camp provider's dream come true in the making." August 17, 2022 5.0 As a rapidly growing company, was an answer to our administrative prayers, but the ease of use wasn't everything we had hoped for. Still, I believe that with time we will learn all of the functions and sufficient workarounds. Meanwhile Jumbula is constantly updating features in an attempt to improve, so I am optimistic that we will love it one day. Pros I love having all of our processes in one place. Registration and waivers, family information, invoicing and attendance. I no longer have to switch between multiple platforms and spreadsheets. As we expanded greatly over the past year, our administrative tracking needs have too. Cons Most of what I dislike about this software is involving the user interface and user experience. I feel that could easily go from good to GREAT if this area alone was improved. The other part is the staff being trained to explain what functionality the software does have, and being intimately familiar with it. I realize that our company has unique needs, but I'm constantly running into issues with functionality that slow me down or cause me to have to create workarounds, increasing my administrative workload. I'm optimistic that with time and better staff training this will improve. Review Source Response from Jumbula September 16, 2024 Thank you for your detailed review, Heather. We’re pleased to hear that Jumbula has been helpful in consolidating your processes, and we appreciate your candid feedback on the user interface and training. We understand how important ease of use is, especially as your organization grows, and your suggestions are valuable as we work on improving these areas. If you have any specific examples of the challenges you’ve faced, we’d love to hear them to better assist you. We're committed to making Jumbula work even better for you over time. KL Kristen L. Founder/Executive Director Education Management Used the software for: 2+ years ### "Theater School " September 25, 2023 5.0 Pros It is affordable/user friendly/ and easy to integrate on my website. Cons Limited options at times. The forms could be better looking. Reason for choosing Jumbula Price Review Source Response from Jumbula October 17, 2023 Hi Kristen, we are glad that the software is working well for you. Remember that you can always send us emails and that we offer a chat live feature from our website :) JT Julie T. Office Manager Primary/Secondary Education Used the software for: 6-12 months ### "Buyer Beware!!" October 11, 2022 2.0 Overall, our experience has been horrific. We have had numerous issues with getting the product to work for us and have spent countless hours emailing and trying to get help from their customer service. We have put in many help "tickets" that have never received any response. Most recently we have been trying to cancel and can not get anyone to return our calls or emails. Pros While there were a few things that we liked about the bad definitely outweighed the good and made this product painful to use. Cons Customer Service, ease of use, lack of functionality, reporting, credit charges Review Source Response from Jumbula July 20, 2023 Hi there! We're really sorry to hear about your frustrating experience with Jumbula. We understand the importance of reliable customer service, and we apologize for any inconvenience caused. We value your feedback and want to make things right. Could you please provide us with your contact information via private message so that we can personally assist you in resolving these issues? Thank you for bringing this to our attention, and we look forward to resolving your concerns. SM Sari M. Program Liaison Environmental Services Used the software for: Less than 6 months ### "Excellent program for Summer Camps" May 22, 2024 5.0 Excellent! It has made it so easy for us to run our camps Pros We found the set of to be simple, quick and very straight forward. Support was prompt and always helpful! It was easy to have it in Canadian dollars, where other program did not offer us that. Cons Setting it up took a bit time, but once we figured it out it all was good! Reason for choosing Jumbula It was the best! Using Canadian dollars for us was a must and made that happen! Review Source Response from Jumbula May 26, 2024 Thank you for your positive feedback, Sari! We're thrilled to hear that Jumbula has made managing your summer camps easier and more efficient. We're always here to help and appreciate your support. Happy to have you with us! Salil M. Co-Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "From 380 customer service interactions per summer season...to ONE." May 24, 2018 5.0 Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing! Pros has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents. Cons Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones. Review Source EA Emma A. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Satisfactory Software" September 22, 2022 3.0 Overall experience with is satisfactory. Pros Staff are supportive when we do request tech support Cons The software could be more user friendly for both the organization and its participants. Review Source Response from Jumbula July 23, 2023 Thanks for the review! We appreciate the support from our staff and value your feedback on the software's user-friendliness. We're constantly working to improve. Your satisfaction is important to us. Let us know if you have any further suggestions. SO Sunje O. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great registration software" October 4, 2019 4.0 Well functioning registration software for a reasonable price. Pros has reduced the amount of time we spend on our after-school yoga program registration dramatically. It offers many useful features from roster creation to email campaigns, an app for instructors to access rosters and sign students in and out, financial reports, a program calendar, and much more. The registration process is easy for parents. Most of our families sign up repeatedly — once they create an account, they don't have to enter all their information again, saving them time as well. Jumbula's customer support is outstanding, responding quickly to any questions or concerns. We also appreciate that the developers are very receptive to customer feedback and continue to improve the software, adding new features on a regular basis. Cons Even though the software is designed well and relatively easy to figure out on your own, a few more tutorials would be helpful. We would also like to see a store feature, and we were told that it is in the works. There is a way to add products in the current version, but it is very limited and does not include any drop-down menus, or features like sales tax, shipping, etc. Review Source VR Verified Reviewer Director of Communications & Admissions Education Management Used the software for: Less than 6 months ### "Jumbula is the answer!" September 23, 2018 5.0 Fantastic customer service! Love the app as well and love how our instructors can access all their registrations, etc. simply and easily. Pros The team at have thought of everything! Every time I think something can't be done, I discover that Jumbula has already anticipated it and incorporated it into the program. It's obvious they've done their research and learned from actual people who rely on the program. This is the first program I've used for registration purposes that is simple, intuitive and user-friendly. So happy I stumbled upon it when searching for a new platform to use for this exact purpose. Can't recommend highly enough. Cons I needed a bit of hand holding to get started and I still wish there was an option to sell licensed merchandise on the site. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.