# Page 2 | Jumbula Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jumbula the right Class Registration solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141309/Jumbula/reviews --- Jumbula 4.5 (126) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Jumbula ## Showing most helpful reviews Showing 26-50 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Clarity C. Owner Facilitator Child Day Care Services Used the software for: 1-2 years ### "Highly recommend working with Jumbula" January 29, 2026 5.0 I've been very impressed and happy with my overall experience. I have already recommended it to friends and family that are looking to start programs of their own. Pros My small business has been in operation for 3 years now and I've always felt supported through my inquiries about the functionality and capabilities of the platform. The support team is highly responsive, and I've witnessed them actively make changes to their system based on my feedback about ways to improve. I love how easy it is for families to register once they've established a profile, and the mobile app now provides easy access to pertinent camper/family contact information while I am out running camps and away from my laptop. Their reporting has significantly improved too! Cons There was a significant learning curve with building camp sessions, organizing seasons, and tracking the information that I deemed necessary at the time my small business was being established. The app was a bit hard to navigate at first, but I am more comfortable after lots of practice. There is still room of improvement with providing options for families to sign their kids in and out with a camp-based program. The way that aspect of the platform is currently designed seems to cater more to afterschool care and similar programs who see the same roster of families for weeks or even months at a time. Review Source Response from Jumbula February 9, 2026 Hi Clarity, Thank you so much for taking the time to share such a thoughtful and detailed review! We truly appreciate your kind words and are thrilled to hear that you’ve felt supported over the past three years—that means a lot to our team. We’re especially glad to hear that the registration experience, mobile app access while running camps, and recent reporting improvements have been helpful for you. It’s also great to know that your feedback has played a role in shaping platform improvements—we genuinely value insights from customers like you. Thank you again for your recommendation and continued trust in Jumbula. We’re excited to keep growing alongside your business and supporting your success! Monica U. Director Education Management Used the software for: 1-2 years ### "Jumbula is a solid choice for homeschool cooperatives" March 17, 2026 4.0 Overall, provides solid core functionality at a price point that makes it accessible. For organizations looking for a practical and cost-effective solution, it’s a good option. Pros has been a helpful platform for managing our homeschool programs and registrations. What we appreciate most is its affordability compared to other systems, especially for organizations that are still growing and need to be mindful of budget. The registration process is straightforward, and the ability to set up payment plans has been essential for our families. It allows us to offer more flexible payment options, which is important for accessibility in our community. Cons There are some areas where the platform could improve. Certain features, like automated reminders and reporting, are not always as intuitive as we would like, and sometimes require manual follow-up or workarounds. A more streamlined user experience would make a big difference. Review Source Response from Jumbula March 27, 2026 Hi Monica, Thank you so much for taking the time to share your experience with Jumbula! We’re thrilled to hear that our platform has helped make managing your homeschool programs easier and that features like payment plans have supported your families’ needs. We also appreciate your feedback regarding automated reminders, reporting, and the overall user experience. Your insights are invaluable as we continue to improve the platform, and we’re always looking for ways to make these features more intuitive and seamless. Thanks again for your thoughtful review—we’re glad to support your organization and look forward to continuing to help your programs run smoothly! Best regards, The Jumbula Team CN Cara N. Youth Registrar Fine Art Used the software for: 1-2 years ### "Museum After School Registrar" December 12, 2025 5.0 Overall, my experience using the platform for the T.W. Wood Museum’s Afterschool Art Program has been positive, though it did come with a learning curve. At first, understanding the full process and where specific functionality lived within the system was challenging. However, once I spent time learning the layout and workflow, the platform became relatively easy to use and made much more sense as a whole. We use Jumbula to manage our museum’s afterschool art programs, including registration, participant management, and communication. From an administrative standpoint, it’s largely a matter of becoming familiar with where tools and settings are located—once that happens, the system works smoothly. On the front end, the parent experience has been very good. Parents have found the registration process straightforward, and the parent portal is easy to navigate and understand. Overall, Jumbula has proven to be a functional and effective platform for managing our afterschool programs once the initial learning phase is behind you. Pros It's a great platform to manage our afterschool programs and summer camps. It has made it easy for parent to register and allowed us to track registered children and efficiently manage our programs with good reports. Cons I wish the registration process allowed parent to be able to register for our after school program and in one order select all the days they want their child to attend. Instead now they have to register each day individually. The initial learning curve is a bit challenging, but once it's learn its easy to manage and update Review Source Response from Jumbula December 15, 2025 Hi Cara, Thank you so much for taking the time to share your detailed feedback about your experience with Jumbula. We're delighted to hear that the platform has been effective in managing your afterschool programs and summer camps, and that parents find the registration process and portal easy to use. We truly appreciate your candid comments about the learning curve and the registration workflow for selecting multiple days. Your insights are valuable and help guide our ongoing improvements. We're glad to know that once familiar with the system, it has become easy to manage and works smoothly for your team. Thank you again for choosing Jumbula to support the T.W. Wood Museum's Afterschool Art Program. Best regards, The Jumbula Team SM Sonja M. Associate Director of Education Recreational Facilities and Services Used the software for: 2+ years ### "Flexible and affordable!" December 11, 2025 4.0 I am very happy with ! Again - not perfect - but for the price and flexibility I haven't seen its superior. And as mentioned, the support team has been very responsive and through my interactions (and their emails about their updates), I have observed a commitment to improvement. I hope this commitment continues and our organization can "settle in" with this platform for the long haul as their efforts continue to improve this platform. Pros I deeply appreciate the flexibility of the platform. Our organization operates programs in many different locations in the tri-county area, as well as virtual and hybrid programs. makes it easy to manage many of the communication details with those - sending out locations, including Zoom links for virtual/hybrid, and other details using highly customizable automatic emails. The detailed controls are very appreciated - for example, we sometimes host programs on private properties. We do not want to publish those addresses online, and Jumbula's granular controls allow us to control on a program-by-program level whether the address appears online or if it is emailed to registered participants or both. Jumbula is also affordable, which is especially important for a small nonprofit like ours. We offer a wide range of both free and paid programs, and the affordability of the product is especially felt in that regard, as we are not charged for free registrations - something we had encountered with another platform which was the ultimate dealbreaker. The flexibility in the fee structure is also great and allows us to easily implement different kinds of fee structures based on the needs of the program (price per person, price per carload, price per \[whatever else\], tiered structure/sliding scale, etc). Another interesting feature that I really appreciate is the option to password-protect programs - this means that we can now have early registration as a member benefit (we tell our members that the password is the same as their member coupon code - because Jumbula also has coupon codes). This password feature is also useful for when we want to have other registrations open to only a select group - for example, our teen "Counselors in Training" at summer camp that need to go through a selection process. Overall, after having used multiple registration platforms in 10+ years experience as a program administrator, I haven't seen anything that comes close to Jumbula in its combined flexibility, ease of use (it is quite user-friendly and easy to learn), and price point. Cons Like any platform, is not perfect. There are some technical errors that pop up from time to time. However, the support team is very responsive to issues as they arise. In my dream world, I would love to have a system that integrates with our CRM. Alternatives considered [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) Reason for choosing Jumbula We began by combining our own internet searches with results from online discussion forums in our field. This included direct communication with some past users of various systems. We then scheduled walkthroughs where we were able to see the screen from the admin end, and were very happy to see some of the detailed controls. All our questions were answered during this process. We were given a free trial that allowed us to thoroughly test it before fully committing. Switched from [Doubleknot](https://www.capterra.com/p/115669/Doubleknot/)[CampBrain](https://www.capterra.com/p/79173/CampBrain/)[CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[CampSite](https://www.capterra.com/p/131210/CampSite/)[UltraCamp](https://www.capterra.com/p/79171/UltraCamp/) They began to charge us a flat rate for every registration, including our free community programming. Review Source Response from Jumbula December 12, 2025 Hi Sonja, Thank you so much for sharing this thoughtful feedback. We're thrilled to hear that Jumbula's flexibility, pricing structure, and communication tools are making such a positive impact on your organization. It's wonderful to know that features like customizable emails, granular address controls, password-protected programs, and diverse fee options are supporting the unique needs of your programs. We especially appreciate your perspective as someone with over a decade of experience using various registration platforms. Hearing that Jumbula stands out in terms of usability, adaptability, and affordability truly means a lot to our team. Please don't hesitate to reach out if there's anything more we can do to support you—we're always here to help! Best regards, The Jumbula Team AL Abeir L. Director, Philanthropy and Impact Non-Profit Organization Management Used the software for: 6-12 months ### "Great software! Great value! " October 2, 2025 4.0 Generally a great program registration and check-in/out attendance tracking software that meets the needs for a small nonprofit organization like us. The attendance tracking feature makes it more worth than a simple Google Form or TypeForm. Pros Customer service has been responding promptly with helpful answers. Integrates easily with our website. We really like how the software has a mobile app and that we can assign different permission levels without overcomplicating it. We've noticed general improvements in the last few months. Cons The admin dashboard can feel somewhat clunky, but I know they’re working on updates, including the new Next-Gen Dashboard. The registration portal already has a more modern look, as shown in the website screenshots, compared to the backend. There’s a bit of a learning curve, but overall it’s manageable and learnable. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing Jumbula Price is more friendly for a small nonprofit and your website had a section about it Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Attendance tracking is an important feautre we were looking for. Review Source Response from Jumbula October 9, 2025 Hi Abeir, Thank you for taking the time to share your experience with Jumbula—we’re so glad to hear that our customer service team has been responsive and helpful, and that the website integration, mobile app, and user permission settings are working well for your team. We also appreciate your candid feedback about the admin dashboard. You're absolutely right—we’ve been actively working on improving the backend experience, and the upcoming Next-Gen Jumbula Dashboard is a major step in that direction. We understand there can be a bit of a learning curve, and we're glad to hear it’s been manageable. As always, we’re here to support you along the way and make that transition as smooth as possible. Thanks again for being part of the Jumbula community and for helping us grow with your feedback! Best regards, The Jumbula Team MM Michele M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Very happy with our choice of Jumbula" October 1, 2025 5.0 Overall, I find to be very useful and practical at getting our classes filled. We work with individuals who have developmental disabilities, so most sign-ups are conducted by their parents, some of whom are not very tech-savvy due to being from an older generation that predated the widespread use of computers. I have found that Jumbula seems to be pretty easy for them to access and use. Pros Ease of posting new online classes. The app has been very helpful for our organization to access sign ups quickly. Cons I have had difficulty at times figuring out some of the functions, but I have always been quickly helped by sending an email asking for assistance. Alternatives considered [MonkeyPod](https://www.capterra.com/p/203848/MonkeyPod/) Reason for choosing Jumbula Just seemed like the better choice to me. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Sqaurespace had limitations and they didn't have the access to class sign up lists that our instructors needed. Review Source Response from Jumbula October 13, 2025 Hi Michele, Thank you so much for your thoughtful feedback! We're thrilled to hear that Jumbula has been helpful for your organization and that it's made posting and managing online classes easier. It's especially meaningful to know that the platform has been accessible for the families you serve — we strive to create a user-friendly experience for people of all backgrounds and levels of tech comfort. We appreciate you mentioning the occasional difficulties you've had navigating certain features. We're glad our Support Team has been able to assist you quickly, and we'll continue working to improve the clarity and usability of our tools based on feedback like yours. Thank you again for your kind words and for the important work your organization does. The Jumbula Team RH Ryan H. Executive Director Education Management Used the software for: 2+ years ### "A great tool for growing orgs" October 2, 2025 4.0 We've been using for years and enjoy it with no plans on switching. As our org grows, it's been able to grow with us. It's affordable and practical. Pros is constantly improving their product and take client feedback seriously. Jumbula has helped streamline our process and centralize our operations. Cons There is still room to improve their apps for mobile devices. The family facing platform is okay but could use some usability improvements. Parents still don't seem to know how to navigate and where to do things. Alternatives considered [ActivityHero](https://www.capterra.com/p/140503/ActivityHero/) Reason for choosing Jumbula Price and offerings for after school management Switched from [Connect](https://www.capterra.com/p/186766/Connect/) The platform wasnt built for OSzt programs and was expensive Review Source Response from Jumbula October 6, 2025 Hi Ryan, Thank you so much for your thoughtful review and for being a long-time Jumbula user—we truly appreciate your continued trust in our platform. We're glad to hear that Jumbula has helped streamline your operations and grow alongside your organization. Feedback like yours plays a key role in how we continue to improve. Regarding your note on mobile usability, we wanted to let you know about the My Jumbula App, which is designed specifically for parents to simplify navigation and enhance their overall experience. Thanks again for your support and valuable feedback! Best regards, Camila CP Chris P. Owner Education Management Used the software for: 1-2 years ### "Jumbula for ease and innovation" October 2, 2025 5.0 I feel valued as a customer. My clients want a quick and easy way to register their children for our programs, delivered it! Pros Short learning curve and lots of support. makes it easy to hit the ground running and start collecting registrations. Cons Missing some customizable features, made suggestions to and they are working on implementing. Switched from [Eventzilla](https://www.capterra.com/p/117828/Eventzilla/) Additional feature set makes second to none for hosting and managing my classes and camps Review Source Response from Jumbula October 6, 2025 Hi Chris, Thank you for your kind review! We're so glad to hear that Jumbula helped you hit the ground running and made the registration process easier for your clients. We especially appreciate your feature suggestions—customer input is a key part of how we prioritize improvements, and we're happy to hear you feel supported and valued. That’s exactly the experience we aim to provide. Thanks again for being part of the Jumbula community! Best regards, The Jumbula Team MW Michelle W. Auxiliary Programs Director Primary/Secondary Education Used the software for: 1-2 years ### "Highly Recommend" October 20, 2025 5.0 The team is very friendly and always responds quickly to emails. They are also very open to feedback in order to help improve the quality of their product. Pros It is easy to use, the price you pay is very reasonable for the high quality product you are getting and it covers everything I need it to do for our programs. Cons Sometimes it wasn't as user friendly for parents as I would have liked. They either had issues with doing registration or couldn't figure out how to do certain things. Alternatives considered [CampBrain](https://www.capterra.com/p/79173/CampBrain/)[Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/) Reason for choosing Jumbula It seemed to be able to do everything we wanted in one product for a great price. Review Source Response from Jumbula October 30, 2025 Hi Michelle, Thank you so much for sharing your feedback! We're thrilled to hear that you find Jumbula easy to use, reasonably priced, and able to meet your program needs. We appreciate your honesty regarding the parent experience. Making registration as smooth as possible for everyone is very important to us, and your comments help us identify areas to improve. It's also wonderful to hear that you've had positive interactions with our team. We always strive to provide friendly, responsive support and to listen to feedback to make Jumbula even better. Thanks again for taking the time to share your thoughts! Best regards, The Jumbula Team CH Chelsea H. Scheduling Coordinator Museums and Institutions Used the software for: 6-12 months ### "This registration software is just right!" August 8, 2025 4.0 This is the third software we've used to manage our summer camps and special family workshops, and we are now loyal customers! Even with a few minor bugs, we will be extremely reluctant to give up this platform for another software. Pros The user interface is extremely intuitive, both from the consumer end and from an internal troubleshooting perspective. It was quick and painless to add or adjust categories to registrations; consumers were notified immediately of any changes, so communication was very efficient. We especially appreciated how easy it was to send mass email alerts to all our registrants without having to worry about being flagged or blocked. Generating reports and rosters was a breeze, and with minimal practice, it was very easy for new users to perform these tasks independently. Cons A more straightforward method to generate or retrieve itemized receipts for prior registrations would be helpful. We made do by using the confirmation emails generates, but it seems like there should be a more specific function to retrieve a proof of purchase several weeks or months after registration. We also ran into a problem where embedded hyperlinks in our email campaigns broke before any recipients could access them, resulting in an error message. We never figured out why this was the case, and tech support from Jumbula was so inconsistent that we eventually gave up and defaulted to sending important links through Outlook instead. That error made the email campaign feature slightly less efficient than we hoped. Switched from [Versai](https://www.capterra.com/p/121532/Explorer/)[RegFox](https://www.capterra.com/p/91029/RegFox/) RegFox did not offer the capacity for easy adjustments to or refunds of payments, and we had a very hard time generating rosters of participants. Versai is not very intuitive to new users, which made it hard to assist registrants with troubleshooting. Review Source Response from Jumbula August 12, 2025 Hi Chelsea, Thank you for your detailed feedback. We’re glad to hear you’ve found the interface intuitive and features like category adjustments, notifications, mass emails, and reporting useful for your team. We appreciate your suggestions on improving receipt retrieval and are sharing them with our product team. We’re also sorry for the hyperlink issue and inconsistent support you experienced, you're more than welcome to reach out to our Support Team at support@jumbula.com whenever you have those types of incoveniences so they can help you fixing them. Your input is invaluable in helping us improve. JF Jake F. Chief Operating Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Jumbula Review" September 3, 2025 5.0 Very positive! I am extremely confident that will solve our needs for programming. The registration process seems easy, onboarding is not overly complex, and this system will allow for a great customer experience. Pros 's billing flexibility, attendance features, and reporting are very easy to use at a fair price. Cons All great so far! I would say that there are no real donor management features, which is one of our needs, but we will use a separate system. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/)[Easyshul](https://www.capterra.com/p/275679/Easyshul/)[Amelia](https://www.capterra.com/p/200413/Amelia/) Reason for choosing Jumbula Primarily due to billing flexibility and capabilities, amidst simplicity. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Too complex and big for our current needs. Review Source Response from Jumbula September 5, 2025 Hi Jake, Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that you find Jumbula’s billing flexibility, attendance features, and reporting easy to use and that the system is meeting your needs. It’s also great to know the onboarding process feels smooth and that you’re confident Jumbula will support your programming and provide a strong customer experience. We appreciate you highlighting donor management as an area of need. While Jumbula doesn’t currently offer this feature, many of our clients successfully integrate external systems to cover that functionality. I’ll make sure to share your feedback with our product team for future consideration. We’re excited to have you with us and look forward to supporting your success! Please don’t hesitate to reach out if you have any questions or need assistance along the way. Best regards, Camila NJ Nicola J. Operations Manager Sports Used the software for: Less than 6 months ### "Efficient, great reporting and seamless to setup" August 22, 2025 5.0 Seamless, super helpful and a bookings system with great functionality. I feel like we have only scraped the surface of its capability. Pros We use for our Youth MTB Charity in NZ to book term programmes and holiday camps. Jumbula was a breeze to setup. The support team were super helpful in customising some back end functions so it met our customers time zone, dates and currency. Quick onboarding and setup - we were up and running and taking our first holiday programme payments in less than a week (incl loading our data/camps). Super responsive sales team handled all our queries efficiently. We love the slick and professional looking web connection, how easy it is to use for Customers, and the ability to capture information, export it and reporting functions. The functions on this software will possible save us about 4 weeks of admin / year which is so valuable to us! Cons No Cons at all. Anything we have needed to change/customise the support team have logged it and turned it around quickly. Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Jumbula ease of use compared to alternative...... Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Didn't have the functionality we required Review Source Response from Jumbula August 25, 2025 Hi Nicola, Thank you so much for your wonderful feedback! We’re thrilled to hear that Jumbula met your expectations and helped make your setup and onboarding process smooth. It’s great to know that the platform is saving you valuable time and that both your team and your customers are finding it easy to use. We truly appreciate your kind words about our support and sales teams. Please know we’re always here to help whenever you need us. Best regards, Camila AB Aidan B. Director of Online Marketing Systems Performing Arts Used the software for: 6-12 months ### "Wonderful Registration Softwear!" May 22, 2025 5.0 Jumbala has made our registration system so much easier. I am able to troubleshoot, create new content, look at reports, and manage our team very easily. Our customers don't seem to have any issues navigating the site either, which is wonderful! Pros How easy it is to use. It's very intuitive, and our team has really enjoyed working with it. Our customers don't have any issues navigating the site and seem to find it easy as well. Cons Sometimes it takes a little while for support to respond to me, but they are always helpful, and I have never had an issue they can't fix. Switched from [ProClass](https://www.capterra.com/p/115868/ProClass/) The software was way too complicated for what we needed and not intuitive at all. Plus, it was twice as much as Jumbala. Review Source Response from Jumbula May 23, 2025 Thank you so much for your wonderful feedback! We're thrilled to hear that you and your team find Jumbula easy to use and intuitive. It's great to know that your customers are also navigating the site with ease. We sincerely appreciate your patience regarding support response times. Our team is dedicated to providing helpful solutions, and we’re glad to hear that you've had positive experiences with them. We're delighted that Jumbula has simplified your registration system and enhanced your ability to manage content and reports effectively. Your transition from ProClass to Jumbula reinforces our commitment to delivering a user-friendly and cost-effective solution. Thank you once again for your valuable insights! FR Farhan R. Campus Owner Education Management Used the software for: 2+ years ### "Good Experience" October 19, 2025 5.0 Pros What I liked most about is how easy and intuitive it is to navigate. The platform is user-friendly, well-organized, and makes managing registrations quick and efficient. Cons What I liked least about is that the user interface looks a bit outdated and unpolished. It feels somewhat basic and could benefit from a more modern, professional design to improve the overall user experience. Review Source Response from Jumbula October 30, 2025 Hi Farhan, Thank you for taking the time to share your feedback! We're glad to hear that you find Jumbula easy to navigate and efficient for managing registrations — making things simple and intuitive is always our goal. We also appreciate your honest input about the user interface. Improving the design and overall user experience is something we're continuously working on, and your comments will be valuable as we plan future updates. Thanks again for your insights and for helping us make Jumbula even better! Best regards, The Jumbula Team RF Rachel F. Director Education Management Used the software for: 2+ years ### "Customer Service Review" July 31, 2025 4.0 Pros Customer service provided a prompt response when setting up my program. They were extremely helpful in resolving my issue. Cons When transferring students from different programs (number of days), their outstanding balance does not transfer to their new program which could potentially result in a loss of money for the program. Alternatives considered [Namely](https://www.capterra.com/p/143606/Namely/) Reason for choosing Jumbula Due to the monthly subscription price of Review Source Response from Jumbula August 1, 2025 Hi Rachel, Thank you so much for your kind words! We're glad to hear our Support Team was able to assist you promptly and help resolve your issue during the setup process. We also appreciate your feedback regarding the student transfer process. You're absolutely right—ensuring that outstanding balances carry over correctly is essential. We've shared this with our Product Team so they can review and explore potential improvements to avoid any future inconvenience or revenue loss. If you ever need further support or have more suggestions, please don't hesitate to reach out. We're always here to help and continuously improve. Best regards, The Jumbula Team CS Carrie S. Director of Summer Camp Education Management Used the software for: Less than 6 months ### "Friendly Support" April 28, 2025 4.0 When I first started using I felt like I had a lot of support with set up, but there were still some unanswered questions and things I did not fully understand. The support staff has been helpful with answering these questions, but I wish it was a little easier to get a hold of someone. Time is money and I am worried that by not being able to get some of my questions answered promptly. I do enjoy the live chat, but I have noticed that in the past few weeks that I have not been able to get a live person. Overall I have been very happy with Jumbula and look forward to the continued use of this platform for upcoming years. Pros The look is updated, easy to set up camps and see registrations. Friendly support team that is helpful when answering ALL of my emails. Cons Not being able to call and talk to a person on the support team when encountering an issue. Email takes a lot longer and is sometimes hard to understand issue. Alternatives considered [Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing Jumbula Cost, look of the registration pages, ease of using the software Switched from [CampSite](https://www.capterra.com/p/131210/CampSite/) We switched because the cost was a little high for us and it was a little choppy to use. Review Source Response from Jumbula April 29, 2025 Dear Carrie, thank you for taking the time to share your experience with Jumbula. We're thrilled you appreciate the updated look, ease of setup, and our team's responsiveness via email. We understand your concern about phone support. We're actively working on expanding our support channels to include more real-time options, including improving the availability of our live chat. Your feedback is valuable as we strive to provide the best possible support experience. We appreciate your continued use of Jumbula and look forward to supporting your programs for years to come! Sincerely, The Jumbula Team PM Phebe M. Community Programs Director Museums and Institutions Used the software for: 2+ years ### "Easy to use registration platform" March 13, 2025 4.0 has met our registration needs over the past three years. The costumer service support has increased in promptness over the past three years, and all of our concerns have been addressed and resolved. We really appreciate being about to reach out to the support team and have such great communication. Pros Ability to house all information in one place, and the straightforward navigation of the dashboard and interface. It is easy to use and learn (great tutorial library). Love the pre-registration function, and overall user experience. Cons You lose your place if you hit the back button, and it takes you to random pages. Sometimes to the people page, invoicing, or dashboard. If you have been setting up a camp for a while, it sometimes times out and won't save and you loose all of your edits. Some of the functions are a bit clunky and require many steps. You can't refund a family for multiple orders at once. Alternatives considered [Cogran](https://www.capterra.com/p/132389/Cogran/)[CampBrain](https://www.capterra.com/p/79173/CampBrain/)[Sawyer](https://www.capterra.com/p/163567/Sawyer/)[Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing Jumbula Our website kept crashing during summer camp registration, because we had a custom-built registration platform and website. Wanted an off the shelf product for registration of summer camp and all our other programming that was housed off our website, that was easy to use, could house all participant information, would not crash, and had a reliable customer service team. We chose because of cost, functionality, and customer service Review Source Response from Jumbula April 3, 2025 Hi Phoebe, we appreciate you taking the time to share your experience. We understand your frustration with the back button behavior and timeouts. These are areas we're prioritizing for improvement in upcoming releases. We're also exploring options for streamlining multi-order refunds. We're delighted to hear that our customer service has been responsive and that we've addressed your concerns effectively over the past three years. Your feedback is invaluable as we continue to enhance Jumbula. AA Anicia A. CEO Education Management Used the software for: 6-12 months ### "CEO- Kids Table NYC " April 29, 2025 3.0 Pros Quick onboarding, easy to set up, affordable for small business Cons We’ve grown increasingly frustrated with and have seriously considered switching services. Customer support is poor, and resolving issues feels like a constant struggle. The platform is slow and clunky—making changes takes far too many repetitive steps. It’s also not user-friendly for parents, who have to re-enter the same info every time they register, and can’t save credit card details for future use or additional fees. Review Source Response from Jumbula May 6, 2025 Dear Anicia, thank you for taking the time to share your feedback regarding your experience with Jumbula. We want to sincerely apologize for the frustrations you've encountered with our platform and customer support. We are committed to providing a seamless experience for our users, and I regret that we have not met your expectations. Your insights regarding the onboarding process, platform performance, and user experience are invaluable to us, and I assure you that we are actively working to address these issues. Thank you for your patience and understanding as we strive to enhance our services. VR Verified Reviewer Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Find!! Happy for our new SaaS Software" September 3, 2025 5.0 So far so good. We had a great on-boarding with our account manager and we're looking to integrating many of the features the software provides. Pros Great for our non-profit. Allows us to put our services out there with a system that is easy to use and customizable to our needs! Cons no complaints! at this time, there is no service that we cannot accomplish - so we are very happy with the solution. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho was not giving us the tools we needed plus, was more complicated. Review Source Response from Jumbula September 5, 2025 Hi, Thank you so much for your wonderful feedback! We’re delighted to hear that Jumbula has been a great fit for your non-profit and that you find the system easy to use and customizable to your needs. It’s also fantastic to know your onboarding experience went smoothly and that you’re excited to integrate more of our features. We truly appreciate your trust in Jumbula and are thrilled that we can help simplify your processes compared to your previous system. Our team looks forward to continuing to support your success, and we’re always here if you need any assistance along the way. Best regards, Camila SR Sherrie R. Director of Education Education Management Used the software for: 1-2 years ### "USELESS TECHNICAL SUPPORT " February 11, 2025 3.0 Pros The registration process has been successful for us, especially since we register for multiple programs at a time. Cons Their technical support is horrible. They respond hours later, usually in the middle of the night, and they don't even answer the questions asked in the initial request. Their responses often don't help whatsoever. It would be much more helpful if a phone number were provided so we could call for immediate help and have employees who could offer competent solutions. Review Source Response from Jumbula February 18, 2025 Thank you for sharing your feedback. We understand how frustrating it can be when technical support doesn't meet your expectations. We are committed to providing timely and helpful assistance. We are currently reviewing our support processes to identify areas for improvement, including response times, answer quality, and exploring phone support options. Your feedback always helps us improve our services. MM Miguel M. Owner Sports Used the software for: Less than 6 months ### "Coach Miggy's Review" March 16, 2026 5.0 Very pleased and a useful software to grow my business. Once I learned how to utilize the software it was easier to create similar registrations. Pros The easy to follow set up explanations. They have a fast responding help email. Very precise and to the point detailed response. Cons Little bit of a learning curve. Took a little extra time to figure out how to find the correct options I wanted to input into my registration. Review Source Response from Jumbula March 18, 2026 Thanks so much for your thoughtful review! Hi Miguel: We’re really glad to hear that you found the setup guidance clear and our support team responsive and helpful—that’s exactly the experience we aim to provide. We also appreciate your honest feedback about the learning curve. It’s true that getting familiar with all the features can take a bit of time, and we’re continuously working to make navigation and setup even more intuitive. It’s great to hear that once you got the hang of it, creating registrations became easier and is helping support your business growth—that’s exactly what we want for our users! We're always here to support you. Best regards, The Jumbula Team SG Shiva G. Director of Technology and Innovation Education Management Used the software for: Less than 6 months ### "Poor unmanaged Customer Service" October 7, 2024 2.0 The onboarding calls were not organized and does not have clear step by step onboarding plan. Our onboarding call was expected by the customer success role to be a Q and A session instead of sharing and reviewing the necessary steps for successful onboarding. We ended up paying for the platform and not using it!!!!! Due to a lack of support and clear guidance. Also, the tutorials are not complete and do not support successful onboarding. There were a lot of steps we needed to guess how it works. The mass imports made by Jumbula support did not work properly; even though we provided the data exactly by filling out the template, and the support emailed us it was successfully imported; the families and student accounts were not mapped; anybody just could log in and sign up. It was a disaster, and when I requested support to explain why the import did not work and if it needs to be corrected, I never received a response! Pros Registration pages are easy to manage. Tracking tuition is easier. Cons Customer Service. Weak onboarding. Also, the customer success role just set us up for failure with a lack of knowledge and lack of presentation and communication skills. Alternatives considered [Blackbaud Tuition Management](https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/)[Playground](https://www.capterra.com/p/220200/Playground/) Reason for choosing Jumbula We purchased , and unfortunately, we continued to use our old solutions because of a lack of support. Review Source Response from Jumbula October 29, 2024 Thank you for your honest feedback. We’re truly sorry to hear about the challenges you faced during onboarding and your interactions with our customer support. Your experience doesn’t reflect the standard we strive for, and we’re committed to improving. We’d love the opportunity to work together to make things right and support you in fully leveraging Jumbula’s capabilities. I understand our management team is in contact with you to address each of your concerns. AR Angie R. Office Manager Arts and Crafts Used the software for: 6-12 months ### "3.5/5 Does what you need, not what you want " March 19, 2026 4.0 Overall it’s a large multifunctional platform that can do a lot of different things, but its size and capabilities make it a little buggy. It does what I need it to do, but it has some small quirks that I take issue with. I'd love to see some better UX/UI features in newer updates Pros I appreciate their customer support team, since has so many functionalities it can be hard to know what certain things mean and do, and the people on the customer service team are very helpful in walking you through how to do things - especially the live support from actual people (not AI) Cons A bit buggy and not intuitive to navigate - there are a lot of words with vague meaning (or icons like an eye for) to denote very specific things in ways that are really not intuitive and there are some programming features that don’t make sense (for example when I program certain registration forms, if someone registered for more than one class it defaults to a different registration form instead of the one I programmed, unless I change it on for every program - why would this need to be a different form?) Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jumbula DSP didn't have customizable registration forms for each individual class, camp, etc. we offer. Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) The RegPack software was difficult to navigate and it took awhile for the customer support team to get back to us on issues that came up. Review Source NW Nicoshia W. Founder/Executive Director Education Management Used the software for: 6-12 months ### "Good basic registration system" August 23, 2021 3.0 My overall experience with has been okay. Since, July, I stopped contacting customer service because they were non-responsive for customer service help (I think I asked for help two times before giving up this was not the case when I first started working with Jumbula). I managed and figured it out on my own afterwhile. My summer camp is almost over and I'm willing to give them another try next summer. Hopefully, the aforementioned items will be taken care of. Pros I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use. Cons The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this. Reason for choosing Jumbula We just launched a summer camp this summer (small camp less than 40). I chose because of the price and the said functionality during their presentation. Review Source Response from Jumbula July 23, 2023 Thanks for your feedback! We appreciate your positive comments about our software's affordability and potential. We apologize for the challenges you faced with managing volunteers, the WIX interface, and customer service responsiveness. We value your input and will strive to address these issues in the future. We look forward to having another opportunity to serve you next summer. Thank you for your patience and feedback! EM Elizabeth M. Director Education Management Used the software for: 6-12 months ### "Have potential, but not for prime time if you need more customization, and robust reporting." August 11, 2022 2.0 cannot do proper embedded link so that the url stays under my institution's name. I stopped using it after 6-9 months. Pros Support tries to improve, but too slow to have anything happen. Probably because of limited # developer(s). Have potential, and need time to grow. BUT, cannot do incorporate proper embed link / iframe as promised right at the sales. I was promised to have that iframe/embed link incorporated, but they never delivered. Since the reporting system is very limited anyway, I stopped using it after 6-9 months. Currently, I use SmartRec by Amilia - FAR more robust and well-thought out. OK.. it costs more than Jumbula; but it is definitely worth it. Cons limited customization. Reporting is limited. Reason for choosing Jumbula Nicer customization. Easy to use than Regpacks. Looks more modern. Better reporting than RegPack and Sawyers'. RegPacks has MANY MANY knobs to change - too overwhelming for a general administrative staff; besides, RegPack reporting is very limited and extremely confusing. reporting is limited too, but easier to read and more useful than RegPacks' reports. Sawyers' reports are very broken.. Header rows do not even match with the content.. Sawyers system has serious flaws. Review Source Response from Jumbula July 20, 2023 Thank you for sharing your comments with us. We apologize for any inconvenience caused by the missing embedded link or iframe feature. We understand the importance of having registration pages under your institution's domain name, and we regret not fulfilling our promise immediately. We appreciate your feedback on limited customization and reporting capabilities, and we are continuously working to improve these features. Although our system aims to be user-friendly, we acknowledge that it may not meet everyone's unique requirements. We're glad to hear that you have found a system that better suits your needs. Your feedback will be used to enhance our services in the future. Please feel free to reach out to us if you have any further questions or concerns. 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