# Page 2 | Jumbula Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jumbula the right Camp Management solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141309/Jumbula/reviews --- Jumbula 4.5 (123) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Jumbula ## Showing most helpful reviews Showing 26-50 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Ariana P. Human Resources Director Public Safety Used the software for: 6-12 months ### "I would recommend Jumbula to anybody looking for a an easy to use CRM platform" March 20, 2026 5.0 Since starting with Jumbula, the transition from our last provider was very smooth. Adding classes and participants is very straight forward. The user interface is easy for participants to navigate. Any questions I have are always answered thoroughly and a solution is always provided. Help is always available. Pros The platform is straight forward and very easy to use on the administrative side and for participants Cons I have nothing negative to say. Any questions I have are always answered thoroughly and a solution is always provided. Alternatives considered [Enrollware](https://www.capterra.com/p/109750/Enrollware-Class-Registration/)[ProClass](https://www.capterra.com/p/115868/ProClass/)[Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/)[CourseStorm](https://www.capterra.com/p/159668/CourseStorm/) Reason for choosing Jumbula The low cost of Jumbula and functionality Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The company was SportsCRM. The owner wanted to retire and not go through the process of transferring ownership so they shut down their website Review Source Response from Jumbula March 24, 2026 Hi Ariana, Thank you for sharing your experience! We’re so glad to hear that your transition to Jumbula was smooth and that both you and your participants find the platform straightforward and easy to use. It’s wonderful to know that our support team has been helpful whenever you had questions—our goal is always to provide timely solutions and make your experience as seamless as possible. We truly appreciate your feedback and are thrilled that Jumbula has been a functional and cost-effective solution for your organization. Best regards, The Jumbula Team CN Cara N. Youth Registrar Fine Art Used the software for: 1-2 years ### "Museum After School Registrar" December 12, 2025 5.0 Overall, my experience using the Jumbula platform for the T.W. Wood Museum’s Afterschool Art Program has been positive, though it did come with a learning curve. At first, understanding the full process and where specific functionality lived within the system was challenging. However, once I spent time learning the layout and workflow, the platform became relatively easy to use and made much more sense as a whole. We use Jumbula to manage our museum’s afterschool art programs, including registration, participant management, and communication. From an administrative standpoint, it’s largely a matter of becoming familiar with where tools and settings are located—once that happens, the system works smoothly. On the front end, the parent experience has been very good. Parents have found the registration process straightforward, and the parent portal is easy to navigate and understand. Overall, Jumbula has proven to be a functional and effective platform for managing our afterschool programs once the initial learning phase is behind you. Pros It's a great platform to manage our afterschool programs and summer camps. It has made it easy for parent to register and allowed us to track registered children and efficiently manage our programs with good reports. Cons I wish the registration process allowed parent to be able to register for our after school program and in one order select all the days they want their child to attend. Instead now they have to register each day individually. The initial learning curve is a bit challenging, but once it's learn its easy to manage and update Review Source Response from Jumbula December 15, 2025 Hi Cara, Thank you so much for taking the time to share your detailed feedback about your experience with Jumbula. We're delighted to hear that the platform has been effective in managing your afterschool programs and summer camps, and that parents find the registration process and portal easy to use. We truly appreciate your candid comments about the learning curve and the registration workflow for selecting multiple days. Your insights are valuable and help guide our ongoing improvements. We're glad to know that once familiar with the system, it has become easy to manage and works smoothly for your team. Thank you again for choosing Jumbula to support the T.W. Wood Museum's Afterschool Art Program. Best regards, The Jumbula Team Monica U. Director Education Management Used the software for: 1-2 years ### "Jumbula is a solid choice for homeschool cooperatives" March 17, 2026 4.0 Overall, Jumbula provides solid core functionality at a price point that makes it accessible. For organizations looking for a practical and cost-effective solution, it’s a good option. Pros Jumbula has been a helpful platform for managing our homeschool programs and registrations. What we appreciate most is its affordability compared to other systems, especially for organizations that are still growing and need to be mindful of budget. The registration process is straightforward, and the ability to set up payment plans has been essential for our families. It allows us to offer more flexible payment options, which is important for accessibility in our community. Cons There are some areas where the platform could improve. Certain features, like automated reminders and reporting, are not always as intuitive as we would like, and sometimes require manual follow-up or workarounds. A more streamlined user experience would make a big difference. Review Source Response from Jumbula March 27, 2026 Hi Monica, Thank you so much for taking the time to share your experience with Jumbula! We’re thrilled to hear that our platform has helped make managing your homeschool programs easier and that features like payment plans have supported your families’ needs. We also appreciate your feedback regarding automated reminders, reporting, and the overall user experience. Your insights are invaluable as we continue to improve the platform, and we’re always looking for ways to make these features more intuitive and seamless. Thanks again for your thoughtful review—we’re glad to support your organization and look forward to continuing to help your programs run smoothly! Best regards, The Jumbula Team CH Connie H. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love Jumbula!" March 20, 2026 5.0 We started using Jumbula in 2021. We used a couple of different products before finding Jumbula. It by far is more flexible and customizable by the user. Whenever I need help, the support services are very responsive. Our customers find it very easy to use. Pros Very affordable. Jumbula is very customizable to what we have needed for our registration process. It seems like the developers have thought of everything. Cons Jumbula is designed to allow flexibility by the user. If you want someone to set everything up for your organization, try a different program. You will pay much more though. Switched from [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) Jumbula is fully customizable and also reasonably priced. Review Source Response from Jumbula March 24, 2026 Hi Connie, Thank you so much for your detailed review! We’re thrilled to hear that Jumbula has been a flexible and affordable solution for your registration process. Our team works hard to make the platform customizable while keeping it user-friendly, so it’s great to know that both your team and your customers are finding it easy to use. Your feedback means a lot and helps us continue improving. Thanks again for sharing your experience! Best regards, NA Nathan A. Owner Child Day Care Services Used the software for: 2+ years ### "Happy with the service!" March 23, 2026 5.0 We moved from a different registration system. I vastly prefer Jumbula to the old system. I have no intention of swithcing platforms. Pros They've always been prompt to answer any questions I have and routinely add features to enhance their service. The user interface is intuitive. Cons There a minor differences between titling your program class or before/aftercare. Sometimes it's not easy to tell what the differences are, but this is pretty minor. Switched from [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) The entire company switched. It was not my decision, but I'm happy with the switch. Review Source Response from Jumbula March 24, 2026 Hi Nathan, Thank you for taking the time to share your feedback! We’re thrilled to hear that you find Jumbula intuitive and that our team has been helpful whenever you’ve had questions. We appreciate your note about the program titling—your feedback helps us identify areas where we can make things even clearer. It’s great to hear that Jumbula has been a positive change from your previous system, and we’re honored to continue supporting your organization. Thanks again for your kind words! Best regards, The Jumbula Team MW Michelle W. Auxiliary Programs Director Primary/Secondary Education Used the software for: 1-2 years ### "Highly Recommend" October 20, 2025 5.0 The team is very friendly and always responds quickly to emails. They are also very open to feedback in order to help improve the quality of their product. Pros It is easy to use, the price you pay is very reasonable for the high quality product you are getting and it covers everything I need it to do for our programs. Cons Sometimes it wasn't as user friendly for parents as I would have liked. They either had issues with doing registration or couldn't figure out how to do certain things. Alternatives considered [CampBrain](https://www.capterra.com/p/79173/CampBrain/)[Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/) Reason for choosing Jumbula It seemed to be able to do everything we wanted in one product for a great price. Review Source Response from Jumbula October 30, 2025 Hi Michelle, Thank you so much for sharing your feedback! We're thrilled to hear that you find Jumbula easy to use, reasonably priced, and able to meet your program needs. We appreciate your honesty regarding the parent experience. Making registration as smooth as possible for everyone is very important to us, and your comments help us identify areas to improve. It's also wonderful to hear that you've had positive interactions with our team. We always strive to provide friendly, responsive support and to listen to feedback to make Jumbula even better. Thanks again for taking the time to share your thoughts! Best regards, The Jumbula Team CH Chelsea H. Scheduling Coordinator Museums and Institutions Used the software for: 6-12 months ### "This registration software is just right!" August 8, 2025 4.0 This is the third software we've used to manage our summer camps and special family workshops, and we are now loyal customers! Even with a few minor bugs, we will be extremely reluctant to give up this platform for another software. Pros The user interface is extremely intuitive, both from the consumer end and from an internal troubleshooting perspective. It was quick and painless to add or adjust categories to registrations; consumers were notified immediately of any changes, so communication was very efficient. We especially appreciated how easy it was to send mass email alerts to all our registrants without having to worry about being flagged or blocked. Generating reports and rosters was a breeze, and with minimal practice, it was very easy for new users to perform these tasks independently. Cons A more straightforward method to generate or retrieve itemized receipts for prior registrations would be helpful. We made do by using the confirmation emails Jumbula generates, but it seems like there should be a more specific function to retrieve a proof of purchase several weeks or months after registration. We also ran into a problem where embedded hyperlinks in our email campaigns broke before any recipients could access them, resulting in an error message. We never figured out why this was the case, and tech support from Jumbula was so inconsistent that we eventually gave up and defaulted to sending important links through Outlook instead. That error made the email campaign feature slightly less efficient than we hoped. Switched from [Versai](https://www.capterra.com/p/121532/Explorer/)[RegFox](https://www.capterra.com/p/91029/RegFox/) RegFox did not offer the capacity for easy adjustments to or refunds of payments, and we had a very hard time generating rosters of participants. Versai is not very intuitive to new users, which made it hard to assist registrants with troubleshooting. Review Source Response from Jumbula August 12, 2025 Hi Chelsea, Thank you for your detailed feedback. We’re glad to hear you’ve found the interface intuitive and features like category adjustments, notifications, mass emails, and reporting useful for your team. We appreciate your suggestions on improving receipt retrieval and are sharing them with our product team. We’re also sorry for the hyperlink issue and inconsistent support you experienced, you're more than welcome to reach out to our Support Team at support@jumbula.com whenever you have those types of incoveniences so they can help you fixing them. Your input is invaluable in helping us improve. CL Christina L. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Jumbula is helping ELM stay organized!" August 23, 2025 5.0 Jumbula has been a valuable tool to help with our music program registration and student/family database of information. We like that their is text messaging and the phone apps will be increasingly useful to facilitate our program needs along with the participants. Pros Jumbula has streamlined our registration and student information management. It has been an easy learning curve, and there are plenty of helpful resources and online video tutorials to help navigate the platform. Cons Sometimes the information from the browser platform did not match perfectly to the app versions, but updates have been made over the last year to make the information more consistent. Review Source Response from Jumbula August 26, 2025 Hi Christina, Thank you so much for sharing your feedback with us! We're thrilled to hear that Jumbula has helped streamline your registration process and student information management, and that the resources and tutorials have made it easy to get started. We also appreciate your note about the differences you experienced between the browser platform and the app. Our team has been working hard to improve consistency across both, and it’s great to hear that the updates over the past year have made a positive difference. It's wonderful to know that Jumbula has been a valuable tool for your music program and that features like text messaging and the mobile apps are supporting both your team and participants. Your input helps us continue to grow and improve. Thanks again for being part of the Jumbula community—we're excited to keep supporting your program's success! Best regards, Camila JF Jake F. Chief Operating Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Jumbula Review" September 3, 2025 5.0 Very positive! I am extremely confident that Jumbula will solve our needs for programming. The registration process seems easy, onboarding is not overly complex, and this system will allow for a great customer experience. Pros Jumbula's billing flexibility, attendance features, and reporting are very easy to use at a fair price. Cons All great so far! I would say that there are no real donor management features, which is one of our needs, but we will use a separate system. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/)[Easyshul](https://www.capterra.com/p/275679/Easyshul/)[Amelia](https://www.capterra.com/p/200413/Amelia/) Reason for choosing Jumbula Primarily due to billing flexibility and capabilities, amidst simplicity. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Too complex and big for our current needs. Review Source Response from Jumbula September 5, 2025 Hi Jake, Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that you find Jumbula’s billing flexibility, attendance features, and reporting easy to use and that the system is meeting your needs. It’s also great to know the onboarding process feels smooth and that you’re confident Jumbula will support your programming and provide a strong customer experience. We appreciate you highlighting donor management as an area of need. While Jumbula doesn’t currently offer this feature, many of our clients successfully integrate external systems to cover that functionality. I’ll make sure to share your feedback with our product team for future consideration. We’re excited to have you with us and look forward to supporting your success! Please don’t hesitate to reach out if you have any questions or need assistance along the way. Best regards, Camila NJ Nicola J. Operations Manager Sports Used the software for: Less than 6 months ### "Efficient, great reporting and seamless to setup" August 22, 2025 5.0 Seamless, super helpful and a bookings system with great functionality. I feel like we have only scraped the surface of its capability. Pros We use Jumbula for our Youth MTB Charity in NZ to book term programmes and holiday camps. Jumbula was a breeze to setup. The support team were super helpful in customising some back end functions so it met our customers time zone, dates and currency. Quick onboarding and setup - we were up and running and taking our first holiday programme payments in less than a week (incl loading our data/camps). Super responsive sales team handled all our queries efficiently. We love the slick and professional looking web connection, how easy it is to use for Customers, and the ability to capture information, export it and reporting functions. The functions on this software will possible save us about 4 weeks of admin / year which is so valuable to us! Cons No Cons at all. Anything we have needed to change/customise the support team have logged it and turned it around quickly. Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Jumbula ease of use compared to alternative...... Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Didn't have the functionality we required Review Source Response from Jumbula August 25, 2025 Hi Nicola, Thank you so much for your wonderful feedback! We’re thrilled to hear that Jumbula met your expectations and helped make your setup and onboarding process smooth. It’s great to know that the platform is saving you valuable time and that both your team and your customers are finding it easy to use. We truly appreciate your kind words about our support and sales teams. Please know we’re always here to help whenever you need us. Best regards, Camila AB Aidan B. Director of Online Marketing Systems Performing Arts Used the software for: 6-12 months ### "Wonderful Registration Softwear!" May 22, 2025 5.0 Jumbala has made our registration system so much easier. I am able to troubleshoot, create new content, look at reports, and manage our team very easily. Our customers don't seem to have any issues navigating the site either, which is wonderful! Pros How easy it is to use. It's very intuitive, and our team has really enjoyed working with it. Our customers don't have any issues navigating the site and seem to find it easy as well. Cons Sometimes it takes a little while for support to respond to me, but they are always helpful, and I have never had an issue they can't fix. Switched from [ProClass](https://www.capterra.com/p/115868/ProClass/) The software was way too complicated for what we needed and not intuitive at all. Plus, it was twice as much as Jumbala. Review Source Response from Jumbula May 23, 2025 Thank you so much for your wonderful feedback! We're thrilled to hear that you and your team find Jumbula easy to use and intuitive. It's great to know that your customers are also navigating the site with ease. We sincerely appreciate your patience regarding support response times. Our team is dedicated to providing helpful solutions, and we’re glad to hear that you've had positive experiences with them. We're delighted that Jumbula has simplified your registration system and enhanced your ability to manage content and reports effectively. Your transition from ProClass to Jumbula reinforces our commitment to delivering a user-friendly and cost-effective solution. Thank you once again for your valuable insights! FR Farhan R. Campus Owner Education Management Used the software for: 2+ years ### "Good Experience" October 19, 2025 5.0 Pros What I liked most about Jumbula is how easy and intuitive it is to navigate. The platform is user-friendly, well-organized, and makes managing registrations quick and efficient. Cons What I liked least about Jumbula is that the user interface looks a bit outdated and unpolished. It feels somewhat basic and could benefit from a more modern, professional design to improve the overall user experience. Review Source Response from Jumbula October 30, 2025 Hi Farhan, Thank you for taking the time to share your feedback! We're glad to hear that you find Jumbula easy to navigate and efficient for managing registrations — making things simple and intuitive is always our goal. We also appreciate your honest input about the user interface. Improving the design and overall user experience is something we're continuously working on, and your comments will be valuable as we plan future updates. Thanks again for your insights and for helping us make Jumbula even better! Best regards, The Jumbula Team RF Rachel F. Director Education Management Used the software for: 2+ years ### "Customer Service Review" July 31, 2025 4.0 Pros Customer service provided a prompt response when setting up my program. They were extremely helpful in resolving my issue. Cons When transferring students from different programs (number of days), their outstanding balance does not transfer to their new program which could potentially result in a loss of money for the program. Alternatives considered [Namely](https://www.capterra.com/p/143606/Namely/) Reason for choosing Jumbula Due to the monthly subscription price of Jumbula Review Source Response from Jumbula August 1, 2025 Hi Rachel, Thank you so much for your kind words! We're glad to hear our Support Team was able to assist you promptly and help resolve your issue during the setup process. We also appreciate your feedback regarding the student transfer process. You're absolutely right—ensuring that outstanding balances carry over correctly is essential. We've shared this with our Product Team so they can review and explore potential improvements to avoid any future inconvenience or revenue loss. If you ever need further support or have more suggestions, please don't hesitate to reach out. We're always here to help and continuously improve. Best regards, The Jumbula Team CS Carrie S. Director of Summer Camp Education Management Used the software for: Less than 6 months ### "Friendly Support" April 28, 2025 4.0 When I first started using Jumbula I felt like I had a lot of support with set up, but there were still some unanswered questions and things I did not fully understand. The support staff has been helpful with answering these questions, but I wish it was a little easier to get a hold of someone. Time is money and I am worried that by not being able to get some of my questions answered promptly. I do enjoy the live chat, but I have noticed that in the past few weeks that I have not been able to get a live person. Overall I have been very happy with Jumbula and look forward to the continued use of this platform for upcoming years. Pros The look is updated, easy to set up camps and see registrations. Friendly support team that is helpful when answering ALL of my emails. Cons Not being able to call and talk to a person on the support team when encountering an issue. Email takes a lot longer and is sometimes hard to understand issue. Alternatives considered [Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing Jumbula Cost, look of the registration pages, ease of using the software Switched from [CampSite](https://www.capterra.com/p/131210/CampSite/) We switched because the cost was a little high for us and it was a little choppy to use. Review Source Response from Jumbula April 29, 2025 Dear Carrie, thank you for taking the time to share your experience with Jumbula. We're thrilled you appreciate the updated look, ease of setup, and our team's responsiveness via email. We understand your concern about phone support. We're actively working on expanding our support channels to include more real-time options, including improving the availability of our live chat. Your feedback is valuable as we strive to provide the best possible support experience. We appreciate your continued use of Jumbula and look forward to supporting your programs for years to come! Sincerely, The Jumbula Team PM Phebe M. Community Programs Director Museums and Institutions Used the software for: 2+ years ### "Easy to use registration platform" March 13, 2025 4.0 Jumbula has met our registration needs over the past three years. The costumer service support has increased in promptness over the past three years, and all of our concerns have been addressed and resolved. We really appreciate being about to reach out to the support team and have such great communication. Pros Ability to house all information in one place, and the straightforward navigation of the dashboard and interface. It is easy to use and learn (great tutorial library). Love the pre-registration function, and overall user experience. Cons You lose your place if you hit the back button, and it takes you to random pages. Sometimes to the people page, invoicing, or dashboard. If you have been setting up a camp for a while, it sometimes times out and won't save and you loose all of your edits. Some of the functions are a bit clunky and require many steps. You can't refund a family for multiple orders at once. Alternatives considered [Cogran](https://www.capterra.com/p/132389/Cogran/)[CampBrain](https://www.capterra.com/p/79173/CampBrain/)[Sawyer](https://www.capterra.com/p/163567/Sawyer/)[Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing Jumbula Our website kept crashing during summer camp registration, because we had a custom-built registration platform and website. Wanted an off the shelf product for registration of summer camp and all our other programming that was housed off our website, that was easy to use, could house all participant information, would not crash, and had a reliable customer service team. We chose Jumbula because of cost, functionality, and customer service Review Source Response from Jumbula April 3, 2025 Hi Phoebe, we appreciate you taking the time to share your experience. We understand your frustration with the back button behavior and timeouts. These are areas we're prioritizing for improvement in upcoming releases. We're also exploring options for streamlining multi-order refunds. We're delighted to hear that our customer service has been responsive and that we've addressed your concerns effectively over the past three years. Your feedback is invaluable as we continue to enhance Jumbula. AA Anicia A. CEO Education Management Used the software for: 6-12 months ### "CEO- Kids Table NYC " April 29, 2025 3.0 Pros Quick onboarding, easy to set up, affordable for small business Cons We’ve grown increasingly frustrated with Jumbula and have seriously considered switching services. Customer support is poor, and resolving issues feels like a constant struggle. The platform is slow and clunky—making changes takes far too many repetitive steps. It’s also not user-friendly for parents, who have to re-enter the same info every time they register, and can’t save credit card details for future use or additional fees. Review Source Response from Jumbula May 6, 2025 Dear Anicia, thank you for taking the time to share your feedback regarding your experience with Jumbula. We want to sincerely apologize for the frustrations you've encountered with our platform and customer support. We are committed to providing a seamless experience for our users, and I regret that we have not met your expectations. Your insights regarding the onboarding process, platform performance, and user experience are invaluable to us, and I assure you that we are actively working to address these issues. Thank you for your patience and understanding as we strive to enhance our services. VR Verified Reviewer Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Find!! Happy for our new SaaS Software" September 3, 2025 5.0 So far so good. We had a great on-boarding with our account manager and we're looking to integrating many of the features the software provides. Pros Great for our non-profit. Allows us to put our services out there with a system that is easy to use and customizable to our needs! Cons no complaints! at this time, there is no service that we cannot accomplish - so we are very happy with the solution. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho was not giving us the tools we needed plus, was more complicated. Review Source Response from Jumbula September 5, 2025 Hi, Thank you so much for your wonderful feedback! We’re delighted to hear that Jumbula has been a great fit for your non-profit and that you find the system easy to use and customizable to your needs. It’s also fantastic to know your onboarding experience went smoothly and that you’re excited to integrate more of our features. We truly appreciate your trust in Jumbula and are thrilled that we can help simplify your processes compared to your previous system. Our team looks forward to continuing to support your success, and we’re always here if you need any assistance along the way. Best regards, Camila SR Sherrie R. Director of Education Education Management Used the software for: 1-2 years ### "USELESS TECHNICAL SUPPORT " February 11, 2025 3.0 Pros The registration process has been successful for us, especially since we register for multiple programs at a time. Cons Their technical support is horrible. They respond hours later, usually in the middle of the night, and they don't even answer the questions asked in the initial request. Their responses often don't help whatsoever. It would be much more helpful if a phone number were provided so we could call for immediate help and have employees who could offer competent solutions. Review Source Response from Jumbula February 18, 2025 Thank you for sharing your feedback. We understand how frustrating it can be when technical support doesn't meet your expectations. We are committed to providing timely and helpful assistance. We are currently reviewing our support processes to identify areas for improvement, including response times, answer quality, and exploring phone support options. Your feedback always helps us improve our services. SG Shiva G. Director of Technology and Innovation Education Management Used the software for: Less than 6 months ### "Poor unmanaged Customer Service" October 7, 2024 2.0 The onboarding calls were not organized and Jumbula does not have clear step by step onboarding plan. Our onboarding call was expected by the customer success role to be a Q and A session instead of sharing and reviewing the necessary steps for successful onboarding. We ended up paying for the platform and not using it!!!!! Due to a lack of support and clear guidance. Also, the tutorials are not complete and do not support successful onboarding. There were a lot of steps we needed to guess how it works. The mass imports made by Jumbula support did not work properly; even though we provided the data exactly by filling out the template, and the support emailed us it was successfully imported; the families and student accounts were not mapped; anybody just could log in and sign up. It was a disaster, and when I requested support to explain why the import did not work and if it needs to be corrected, I never received a response! Pros Registration pages are easy to manage. Tracking tuition is easier. Cons Customer Service. Weak onboarding. Also, the customer success role just set us up for failure with a lack of knowledge and lack of presentation and communication skills. Alternatives considered [Blackbaud Tuition Management](https://www.capterra.com/p/252050/Blackbaud-Tuition-Management/)[Playground](https://www.capterra.com/p/220200/Playground/) Reason for choosing Jumbula We purchased Jumbula, and unfortunately, we continued to use our old solutions because of a lack of support. Review Source Response from Jumbula October 29, 2024 Thank you for your honest feedback. We’re truly sorry to hear about the challenges you faced during onboarding and your interactions with our customer support. Your experience doesn’t reflect the standard we strive for, and we’re committed to improving. We’d love the opportunity to work together to make things right and support you in fully leveraging Jumbula’s capabilities. I understand our management team is in contact with you to address each of your concerns. AR Angie R. Office Manager Arts and Crafts Used the software for: 6-12 months ### "3.5/5 Does what you need, not what you want " March 19, 2026 4.0 Overall it’s a large multifunctional platform that can do a lot of different things, but its size and capabilities make it a little buggy. It does what I need it to do, but it has some small quirks that I take issue with. I'd love to see some better UX/UI features in newer updates Pros I appreciate their customer support team, since Jumbula has so many functionalities it can be hard to know what certain things mean and do, and the people on the customer service team are very helpful in walking you through how to do things - especially the live support from actual people (not AI) Cons A bit buggy and not intuitive to navigate - there are a lot of words with vague meaning (or icons like an eye for) to denote very specific things in ways that are really not intuitive and there are some programming features that don’t make sense (for example when I program certain registration forms, if someone registered for more than one class it defaults to a different registration form instead of the one I programmed, unless I change it on for every program - why would this need to be a different form?) Alternatives considered [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Reason for choosing Jumbula DSP didn't have customizable registration forms for each individual class, camp, etc. we offer. Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) The RegPack software was difficult to navigate and it took awhile for the customer support team to get back to us on issues that came up. Review Source ML Molly L. Program Coordinator and Administrative Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Jumbula software" July 3, 2024 5.0 I have really enjoyed using Jumbula's software. It is user-friendly and easy to navigate. The video tutorials and the support staff are incredibly helpful. Pros It is very user friendly. The tutorials are really helpful and I have been able to answer many of my questions using the videos as a guide. Cons Response from the support team at Jumbula can be a little slow. Review Source Response from Jumbula August 4, 2024 Thank you for your review. We're glad to hear that you've had a positive experience with our software and found it easy to use. We're always working to improve our support and response times, and your feedback is valuable in helping us do so. We appreciate your trust in Jumbula and look forward to continuing to support your needs. SM Sari M. Program Liaison Environmental Services Used the software for: Less than 6 months ### "Excellent program for Summer Camps" May 22, 2024 5.0 Excellent! It has made it so easy for us to run our camps Pros We found the set of Jumbula to be simple, quick and very straight forward. Support was prompt and always helpful! It was easy to have it in Canadian dollars, where other program did not offer us that. Cons Setting it up took a bit time, but once we figured it out it all was good! Reason for choosing Jumbula It was the best! Using Canadian dollars for us was a must and Jumbula made that happen! Review Source Response from Jumbula May 26, 2024 Thank you for your positive feedback, Sari! We're thrilled to hear that Jumbula has made managing your summer camps easier and more efficient. We're always here to help and appreciate your support. Happy to have you with us! EM Elizabeth M. Director Education Management Used the software for: 6-12 months ### "Have potential, but not for prime time if you need more customization, and robust reporting." August 11, 2022 2.0 cannot do proper embedded link so that the url stays under my institution's name. I stopped using it after 6-9 months. Pros Support tries to improve, but too slow to have anything happen. Probably because of limited # developer(s). Have potential, and need time to grow. BUT, Jumbula cannot do incorporate proper embed link / iframe as promised right at the sales. I was promised to have that iframe/embed link incorporated, but they never delivered. Since the reporting system is very limited anyway, I stopped using it after 6-9 months. Currently, I use SmartRec by Amilia - FAR more robust and well-thought out. OK.. it costs more than Jumbula; but it is definitely worth it. Cons limited customization. Reporting is limited. Reason for choosing Jumbula Nicer customization. Easy to use than Regpacks. Looks more modern. Better reporting than RegPack and Sawyers'. RegPacks has MANY MANY knobs to change - too overwhelming for a general administrative staff; besides, RegPack reporting is very limited and extremely confusing. Jumbula reporting is limited too, but easier to read and more useful than RegPacks' reports. Sawyers' reports are very broken.. Header rows do not even match with the content.. Sawyers system has serious flaws. Review Source Response from Jumbula July 20, 2023 Thank you for sharing your comments with us. We apologize for any inconvenience caused by the missing embedded link or iframe feature. We understand the importance of having registration pages under your institution's domain name, and we regret not fulfilling our promise immediately. We appreciate your feedback on limited customization and reporting capabilities, and we are continuously working to improve these features. Although our system aims to be user-friendly, we acknowledge that it may not meet everyone's unique requirements. We're glad to hear that you have found a system that better suits your needs. Your feedback will be used to enhance our services in the future. Please feel free to reach out to us if you have any further questions or concerns. We're here to assist you. VR Verified Reviewer Lead Educator Primary/Secondary Education Used the software for: Less than 6 months ### "Great solution for organizations of any size!" April 23, 2022 5.0 After setting up registration and having a few families register, we're really happy with Jumbula! It's made registration and invoicing for our programs really smooth. Pros We love that Jumbula streamlines our registration system, putting everything in one place. It makes it easier for us and for parents registering for our programs. Jumbula staff are incredibly responsive and even though we are just a small non-profit they helped us come up with a solution for our unique registration and payment needs that works really well! Cons We had a little trouble setting up a payment plan with convenience fees that apply to the installments, but staff were really helpful and found us a workaround! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We needed a streamlined registration process with capacity limits, waitlist function, and integrated payment and invoicing. Review Source Andres A. CEO Education Management Used the software for: Less than 6 months ### "Use for after school language program" October 9, 2019 5.0 This application was transformative for us and took us from old school to new school in just a few months. We like having our registration held centrally and being able to export it in many different ways. Now that we have a nice setup, next year the effort to setup our new school year registrations will be one forth the effort. Pros The application is more robust than I had imagined going in. We use the customized registration forms and an integrated webpage that sits within our corporate site for each of our 40 schools and 100 classes. This seamless workflow has worked really well to register around 800 participants. Integrating Stripe for payments was easy. We use templates for our automatic confirmations and manual confirmations. Adding staff and giving them a view to our rosters through the mobile app is much better than our previous manual paper system. The registration period is full of non standard issues with families. And to make up for that, we are able to edit a registrants content or add a new registrant manually. I took my time setting up our system over the course of 2 months but you will need a solid month to do it right. Along the way, the support staff has been very responsive and has made enhancements to their software in places where I found issues. I am happy with our purchase so far as I found that I was glued to the dashboard where I could view our realtime registration status through our critical registration period. Cons 1\. There is some quirkiness with the menu clicks that expand or collapse views. 2. The mobile app is new and the data flow from the back end to the mobile app is not robust yet. It needs another release to fully remove our reliance on paper rosters. 3. Some users complained about the registration process when trying to go to the webpage on their phones so I don't think the website is mobile responsive. Reason for choosing Jumbula I did a thorough comparison to 6 other products and went through demos and trials with all of them. Each had its advantages. But we chose Jumbula because it offered a low monthly set cost and it had the largest set of functionality. A key aspect was the mobile attendance app that our teachers could use as we tried to leverage the central administration of our user data to our teachers and move away from paper rosters. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.