# Page 3 | Jumbula Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Jumbula the right Camp Management solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141309/Jumbula/reviews --- Jumbula 4.5 (123) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Jumbula ## Showing most helpful reviews Showing 51-75 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Katy D. Vice President Sports Used the software for: 2+ years ### "Great bang for your buck " October 2, 2023 4.0 Support has always been good but sometimes I need answers immediately and cannot get them (online tutorials are very hard to find). We love the software because it is very affordable and does almost everything we need it to. Small downsides include the lack of being able to customize certain buttons or where they are located, sometimes there is confusion with navigating the system (new clients). Number 1 issue we have is the inability to have one season with multiple tuition options and multiple capacity options. Just needs to be a little more in depth. Pros Affordable, easy to use, generally good support team. Cons Not all features can be customized. People sometimes have difficulty with the navigation buttons when registering. Review Source Response from Jumbula October 17, 2023 Hi Katy, we're glad to have you onboard. You can find tutorials links from https://kb.jumbula.com/portal/en/kb if you need an answer immediately. Also, you can have one season created with multiple programs within it, and each one of them can have different tuition options. If you nee more help from us, do not hesitate to contact us. :) MI Melissa I. Director Education Management Used the software for: 2+ years ### "Review on Jumbula" April 7, 2024 4.0 Pros easy to use, very use friendly. A lot of customizable options! Cons The taxes and invoices are not always consistent, causes team to have to manually do calculations (not too often but it happens, especially when using family credit) Review Source Response from Jumbula April 15, 2024 Thank you for your feedback! We're glad you find Jumbula easy to use and appreciate that you leverage its customizable options. We understand the importance of consistency with taxes and invoices and are working to improve this issue. Your input is valuable to us, and we're committed to providing a seamless experience. If you have any further questions or concerns, please reach out to our support team. Thank you for choosing Jumbula! MV Marc V. Owner Education Management Used the software for: Less than 6 months ### "Saves Time, Money, and Headaches " August 25, 2023 5.0 Pros The payment processing fees are saving us thousands of dollars each year. The ease of use and especially the integration with our website is saving us hundreds of hours each year. We are so thrilled we made the switch! Cons There are minor inconveniences around a handful of features, but we've easily been able to work around any limitations. The Jumbula team always listens to feedback and makes ongoing improvements. Alternatives considered [Corsizio](https://www.capterra.com/p/148885/Corsizio/) Reason for choosing Jumbula We investigated so many alternatives, I can't even remember all the names. Either their pricing was super high for a small business, or their functionality was severely lacking for the price point. Switched from [PaySimple](https://www.capterra.com/p/146664/PaySimple/) Initially we switched to save money, but never dreamed the biggest benefit would be saving time and class management headaches! Review Source Response from Jumbula August 31, 2023 We are happy that our website widget was easy to use and that our class management software is working well and helping you save time. SSK S Scott K. owner Recreational Facilities and Services Used the software for: 1-2 years ### "Well designed platform with great customer support, a few areas for Usability improvement" April 22, 2022 5.0 The Jumbula platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process. Pros Jumbula class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration. Cons The Jumbula customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive. Review Source TH Tina H. Operations Manager E-Learning Used the software for: Less than 6 months ### "Flexible and Customizable" December 16, 2020 5.0 Great! They were always prompt in answering email and phone calls. Our onboarding specialist, Ignacio, is very approachable and makes asking questions, training our staff or trouble shooting easy. The platform is easy to use, and there are lots of tutorial videos and articles to guide you through learning their system. Pros This software had the properties we needed to sell our program the way we wanted to. We have multiple registration periods a year, and we are able to sell our classes and future classes at the same time - while offering additional merchandise at the time of purchase. Cons We wanted to be able to create reports in a more customizable way than is currently available. However, the Jumbula team is very open to suggestions on how they can make their product even better. We felt very heard and are sure that their ongoing enhancements will work out any issues we are currently having. Reason for choosing Jumbula We chose Jumbula because we were able to set up our registrations in a very custom way. Also, the cost of Jumbula was much better - and had a monthly subscription option instead of only a per-transaction fee. Another big selling point for us was the email campaign features. We really loved that their system auto removes duplicates and that parents can unsubscribe directly from the email they receive and it gets stored in our mailing lists. Switched from [6crickets](https://www.capterra.com/p/187217/6crickets/) We wanted to be able to hide a class registration from the public - and invite only current students. They did not have that capability. 6Crickets also made it fairly clear that we did not own our customer's information, which we didn't like. And lastly we wanted to be able to sell multiple (future) blocks of classes at one purchase instead of parents having to re-register. Again, 6Crickets did not have that capability. They also were not very transparent with their Marketplace enrollment. Review Source MK Mona K. Executive Director Education Management Used the software for: Less than 6 months ### "Newly Transitioned" July 21, 2021 5.0 We switched to Jumbula because we had outgrown the features of our previous platform. Obviously, Jumbula is more complex in order to provide many more features. I was able to test much of the system with the 7 day trial before deciding to switch. This was extremely helpful. In addition, the support staff has been amazingly responsive over my first two weeks of transitioning and getting set up. Pros Jumbula offers many more features than we had with our previous registration platform. We have only just transitioned but already parents are thrilled with the new ways to view and filter class listings especially the calendar view and managing of overlapping classes. We are looking forward to the mobile app for teacher (not used yet) and the customizable reporting. I love that family credits can be entered and families can choose when/how to use these. The family accounting and invoicing is much improved over our previous platform. The emailing features will allow us to email from the platform rather than exporting to mail chimp. Cons The login and security features make navigation a bit challenging. Users with multiple roles must use different emails and logging in and out has created most of our challenges so far. Also, finding the home site landing page is difficult when logged in. Alternatives considered [Learning Stream](https://www.capterra.com/p/6260/LearningStream/)[RegFox](https://www.capterra.com/p/91029/RegFox/)[Sawyer](https://www.capterra.com/p/163567/Sawyer/)[CourseStorm](https://www.capterra.com/p/159668/CourseStorm/)[Amelia](https://www.capterra.com/p/200413/Amelia/) Reason for choosing Jumbula The pricing structure is more favorable for small lower priced classes and one-time class offerings and the free trial made it possible to examine it in detail before switching. Review Source LB Laura B. Director of Special Programs Education Management Used the software for: Less than 6 months ### "Great all purpose product with loads of features" August 2, 2023 5.0 It has been a really great onboarding experience. There are loads of tutorials and articles on how to complete tasks. Pros I love the easy site design and customization features. Customer Service has been un-paralleled. I also appreciate that they listen to feedback and make suggestions based on that, like they really know our needs as users. Cons So far I am enjoying the user interface and finding it to be really intuitive. Switched from [ProCARE Portal](https://www.capterra.com/p/140862/ProCARE-Portal/) We got rid of proCARE for check-in and check-out for our pre-school program. ProCARE was more prohibitive and didn't meet our other registration needs. Review Source Response from Jumbula September 16, 2024 Thank you, Laura, for sharing your experience. We're glad to hear that the customization and design have been working smoothly for your needs, and that our support team has been helpful throughout the process. If there's anything else you'd like us to improve or assist with, don't hesitate to reach out. We're here to ensure Jumbula continues to work effectively for you. NA Nick A. Global Director of Technology Education Management Used the software for: 2+ years ### "A swiss army knife for school ancillary registrations" February 18, 2022 5.0 Jumbula has been our go to fee collecting registration program for a few years now and we continue to expand on it. It is very flexible and has met nearly all our wants and needs supporting PreK-12th grade supplemental education programs. Pros Jumbula's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all. Cons Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications. Review Source JT Julie T. Office Manager Primary/Secondary Education Used the software for: 6-12 months ### "Buyer Beware!!" October 11, 2022 2.0 Overall, our experience has been horrific. We have had numerous issues with getting the product to work for us and have spent countless hours emailing and trying to get help from their customer service. We have put in many help "tickets" that have never received any response. Most recently we have been trying to cancel and can not get anyone to return our calls or emails. Pros While there were a few things that we liked about Jumbula the bad definitely outweighed the good and made this product painful to use. Cons Customer Service, ease of use, lack of functionality, reporting, credit charges Review Source Response from Jumbula July 20, 2023 Hi there! We're really sorry to hear about your frustrating experience with Jumbula. We understand the importance of reliable customer service, and we apologize for any inconvenience caused. We value your feedback and want to make things right. Could you please provide us with your contact information via private message so that we can personally assist you in resolving these issues? Thank you for bringing this to our attention, and we look forward to resolving your concerns. MP Mikah P. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Review" August 31, 2023 5.0 Pros Email campaigns, user registration etc. Cons I would like to be able to run my own queries on user data. Exporting is clunky. It'd be great to have an api key and be able to fetch my own data for marketing and analytics. Api access in general would be great Review Source Response from Jumbula September 27, 2023 Hi Mikah, we are glad that you're enjoying features like email campaigns and user registrations! Also, we have an ongoing support team that always listens to our customers and offers them constant enhancements regarding our platform. If you'd like you can contact us, and we'll be happy to help! CI Claudia I. Coordinator of Overnight Programming Education Management Used the software for: Less than 6 months ### "Great product!" August 9, 2023 5.0 My overall experience is very positive. Their help desk is very responsive and know how to guide you step by step Pros What I like most about Jumbula is the easy set up, intuitive flow of information and how easy for parents to use. Cons Whaturet I like least about Jumbula is the lack of some customizations such as changing some basic set ups as the logo and drop-down menu nomenclator. Reason for choosing Jumbula na Review Source Response from Jumbula September 16, 2024 Thank you so much for taking the time to share your feedback, Claudia. We’re thrilled that you’ve found the platform intuitive and easy for parents to use, as user experience is something we continually focus on. We also appreciate your thoughts on customizations like the setup options for logos and menus. Your input is invaluable, and we'll continue working to enhance these areas. If there’s anything else we can support you with, please don’t hesitate to reach out. We're here to ensure you get the most out of Jumbula! Salil M. Co-Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "From 380 customer service interactions per summer season...to ONE." May 24, 2018 5.0 Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing! Pros Jumbula has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents. Cons Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones. Review Source JZ Jennifer Z. Registrar/Administrative Asst. Education Management Used the software for: Less than 6 months ### "Still learning but impressed so far!" January 4, 2022 4.0 Customer service is responsive and provides reasonable resolutions. The program itself is user friendly on the backside and we hope to hear from our families that is on their side, as well. Pros The pandemic presented an opportunity to sample different software for our unique programs and the ease and simplicity of the product is impressive. I believe we will be quite pleased with this product. Cons No current dissatisfaction areas. We are still in the opening process. Our real test will come when our Summer registrations begin. Reason for choosing Jumbula Excellent onboarding and customer service. Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) Resolutions to our issues weren't addressed in a timely manner or at all. Refunds were difficult to obtain and track. Review Source Response from Jumbula January 6, 2022 Thanks for your review, Jennifer. We are delighted to know are having a good experience with Jumbula and certainly hope your families enjoy using our platform for their registration needs. Warm regards, Jumbula Success Team JS Judit S. General Manager Non-Profit Organization Management Used the software for: 2+ years ### "Chess tournament" March 5, 2022 4.0 Pros Great features for families, convenient to use if you are a customer for the same company for an extended period of time Cons integration with outside site is not without bugs. Reason for choosing Jumbula None was considered at that time. If we would do it now, for tournaments we would go with king registration, just because simply better for chess tournaments. Review Source KH Karina H. President/Owner Education Management Used the software for: 1-2 years ### "I love the Jumbula team" February 11, 2020 5.0 When I first contracted with this company, I was focus on a couple of particular solutions in a cost efficient way. As things progressed, we ended up solving a lot more at no additional cost. Just it was there. I have a second business and I had no doubt to jump once more and use the same system for that other business as well. Pros I appreciated the support during the training and setting up process, but the best has been the positive feedback we’ve received from parents regarding the easiness of the registration process. When parents tell you how smooth this system (Jumbula) was compared to others around, that praise seriously confirms you made the right choice. Cons A few more features could be added for mailing campaigns but I know the Jumbula team is already working on it. Alternatives considered [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Jumbula Price-benefit relationship, much direct and focused customer service. Review Source LJ Laura J. Development Coordinator Fund-Raising Used the software for: 1-2 years ### "Review from ESEdF" May 24, 2021 5.0 It has been great having a website just for our classes and camps at a reasonable price! Pros Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to \[SENSITIVE CONTENT HIDDEN\] - thank you for your consistent help and patience!! \[SENSITIVE CONTENT HIDDEN\] was very nice to work with during the consultation process, helping to make the set up easy! Cons The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons. Reason for choosing Jumbula Being a non-profit, raising money for public education, we needed an affordable product, and one that was easy to use. The other 3 we looked at were much more expensive because they offered a lot of extra things that we did not need or want. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) The office had used eTapestry for many years but it was a terrible solution. I really pushed to make a change so I did not have to use it for classes anymore. Review Source JC Justin C. Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Lots of promise" February 24, 2017 4.0 Jumbula has a lot of promise as a registration software. It conveniently consolidates your registration, payment, and scheduling needs into one package. Using Jumbula is mostly intuitive - it should be noted that there isn't a full-on user manual, just a handful of tutorial videos, but it's usually quite simple to figure out what's going on by yourself or with help from someone experienced with the program. The flexibility this software allows is impressive, and it is easily molded to your organization's needs. It is easy to set up classes, schedules, and fees, and once you're done with a season, you can easily copy that information into an identical later season. Setting up payments with PayPal and/or Stripe adds a level of convenience for both you and your registrants. You can easily schedule installment reminders and re-send them at any time for overdue accounts. The dashboard provides a neat snapshot of some important numbers like total registrants and the revenue of your programs. Customer Service is impeccable - the staff is always fast, friendly, and helpful whatever your needs. Considering that some pieces are a work in progress - navigation can be counterintuitive, and searches don't exactly work the way you expect them to every time - the folks at Jumbula are very open and receptive to design feedback to create a better product. User feedback is important to them, so feel free to offer constructive comments on the product's design, use, or useful features. Jumbula is already quite powerful at its current price point and is set to improve greatly. Pros \-A convenient one-stop shop for all of your registration needs -Paypal and Stripe integration -Easy to use -Excellent customer service -Lots of impact for its price point Cons \-No user manual or FAQs; only a handful of tutorial videos available -Counterintuitive navigation -Search function works inconsistently -Some pieces feel like they're still in a beta phase Review Source LS Lyndsay S. Director Education Management Used the software for: 1-2 years ### "Registration Made Easy but it stops there! " August 26, 2021 3.0 I gave Jumbula a fantastic review after our families used it for registration but then quickly realized the school usage side is clunky, not user friendly, and essentially useless to us. I was so hopeful that Jumbula was the answer to our registration needs, but it isn't. Pros Families using it to register was great. I have very few questions when families are registering for classes. Set-up is moderately easy. Cons Once the families have registered, using the information in the software to take attendance, make class lists, communicate with families, etc is a NIGHTMARE. The answer to most of my questions is "our app doesn't support that". There are SO MANY LIMITATIONS it makes the software unusable in our school. It's frustrating. Review Source CM Chrystal M. Program Coordinator Education Management Used the software for: Less than 6 months ### "Jumbula is the best program software for running before and after school programs" December 9, 2021 5.0 Pros \- Ease of use - Innovative - Looks modern - Cohesive (especially for tracking payments, attendance, registration, and people or staff) - Customer support is top tier Cons This is relatively new software, it appears, however, it already does more than other leading software available. That makes me excited about how the software will continue to grow. Alternatives considered [EZ School Apps](https://www.capterra.com/p/147269/EZ-School-Apps/)[My Music Staff](https://www.capterra.com/p/148451/My-Music-Staff/)[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[Sawyer](https://www.capterra.com/p/163567/Sawyer/)[CommunityPass](https://www.capterra.com/p/148379/CommunityPass/) Reason for choosing Jumbula \- ease of use - customer support - external website option - price Review Source ND Nicole D. Clubs Organizer Education Management Used the software for: 2+ years ### "Jumbula: A Great Solution for Afterschool Clubs in a Public School" September 7, 2021 5.0 Jumbula has transformed our registration process by making it easier to track participants and payments. I highly recommend it! Pros Jumbula is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had. Cons There is a slight learning curve to using the software, but the online support and tutorials are super helpful! Review Source MH Mary H. Executive Director Education Management Used the software for: 1-2 years ### "Closing account" February 10, 2022 4.0 Great! Customer service was exceptional and the service was very easy to use. Pros It was very easy to integrate Jumbula into our website so customers could register for events. Cons I wish I could see a breakdown of participants per year. Review Source RB Rachel B. Director Education Management Used the software for: Less than 6 months ### "Meets our needs perfectly" January 5, 2021 5.0 Overall, I would highly recommend this product as simple to set up, easy to use and well priced. By far the most outstanding aspect is their customer service. Every inquiry has been answered promptly by a real person, sometimes within minutes, and gave solutions specific to our situation, not a cut and paste response. Also during set up we were able to have a live walk-through and address questions that are unique to our situation. At this (or any) price point, the level of service is wonderful. A great experience so far. Pros This is our 4th registration software in 10 years for our Acting/Performing Arts school and so far it is one of the best. It is easy to use and set up and has a lot of features for the money without offering a whole bunch of things we don't need (ex. grading, transcripts etc). While it is marketed as a product for children's activities our students are mostly adults and it was easy to adapt for that purpose. The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option. Cons On the admin side, there are a lot of different menu/steps to go through to get information. Payment options need to be activated through customer service and there is little flexibility in the options. We wanted to set up payment categories for internal use only and this was not possible. Review Source DP Diana P. Camp Director Farming Used the software for: Less than 6 months ### "Stay Away from Jumbula!" February 4, 2021 1.0 Pros I did like that campers are able to pay their bill in instalments. Cons After spending at least 20 hours setting up this platform for our camp, having Jumbula link up Stripe and pay pal in advance, what a disaster! When we went live, something on Jumbala's end was not set up properly with Stripe. Customers tried to register and got an error message. 17 hours after requesting support, Jumbala contacted me only once informing me that Stripe was not connected properly. I immediately tried to fix the issue on my end. Still no response from support, still have customers contacting me that they can not register. I am going back to ticket Tailor. Review Source Response from Jumbula December 9, 2021 Thanks for your feedback, Diana. I did want to express that the issue that you encountered was not related to Jumbula and was associated with Stripe (the payment processor). As you can see we have high ratings from all our existing clients and we have never experienced an issue related to our online payment system. I am sorry to hear that you had this experience and never got a chance to start your account with us as I trust you would have enjoyed using our platform. We would be happy to offer an extended trial period. Best Regards - Jumbula Client Success Team MR Monica R. Owner Education Management Used the software for: 6-12 months ### "It takes days to get assistance!" February 22, 2023 3.0 Customer service takes long and usually assistance will come in the middle of the night not during the day when it is critical. They will email you 2-3 days later or will not follow up. Pros \-Registration can be simple and easy at times if the system has no glitches -Reports-Rosters Cons \-Too many glitches -Will not make changes in your enrollment forms-Withdraws will not go through even if requested -Does not update correctly with forms and prorates Reason for choosing Jumbula Price Review Source Response from Jumbula July 6, 2023 Thank you for your feedback about our service. We apologize for any inconvenience you experienced, including the delays in receiving assistance and the technical glitches you encountered. Your feedback is important to us, and we are actively working on improving our response time and resolving any technical issues to provide a better experience for our customers Can you also provide me with the reference number of the service ticket so I can follow up with support team? TP Teresa P. Owner/Manager Primary/Secondary Education Used the software for: 6-12 months ### "Time saving and easy to use" March 25, 2017 5.0 Jumbula has provided us with a number of different solutions for our business. Their website/software is easy to use and solves a number of problems for businesses that provide classes, camps and other services to parents and children. It does the job of at least one employee with the click of a few buttons. Customer service has been incredibly responsive. As a parent, I would love it if more businesses used Jumbula - being able to register for multiple classes online, fill out paperwork efficiently, and communicate with teachers and coaches easily makes life so much easier. Pros Easy to use, efficient, simplifies processes. Cons The idea of switching to a system like Jumbula can seem overwhelming, but it is quite easy and customer service was very helpful. On the consumer side, I wish more local businesses used Jumbula - especially because I much prefer to be able to do all registrations and forms online at my own convenience and not have to do it in person and/or every single time one of my children takes a new class from the same person or organization. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.