# Page 3 | Jumbula Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Jumbula the right Class Registration solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141309/Jumbula/reviews --- Jumbula 4.5 (126) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Jumbula ## Showing most helpful reviews Showing 51-75 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Lead Educator Primary/Secondary Education Used the software for: Less than 6 months ### "Great solution for organizations of any size!" April 23, 2022 5.0 After setting up registration and having a few families register, we're really happy with ! It's made registration and invoicing for our programs really smooth. Pros We love that streamlines our registration system, putting everything in one place. It makes it easier for us and for parents registering for our programs. Jumbula staff are incredibly responsive and even though we are just a small non-profit they helped us come up with a solution for our unique registration and payment needs that works really well! Cons We had a little trouble setting up a payment plan with convenience fees that apply to the installments, but staff were really helpful and found us a workaround! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We needed a streamlined registration process with capacity limits, waitlist function, and integrated payment and invoicing. Review Source Andres A. CEO Education Management Used the software for: Less than 6 months ### "Use for after school language program" October 9, 2019 5.0 This application was transformative for us and took us from old school to new school in just a few months. We like having our registration held centrally and being able to export it in many different ways. Now that we have a nice setup, next year the effort to setup our new school year registrations will be one forth the effort. Pros The application is more robust than I had imagined going in. We use the customized registration forms and an integrated webpage that sits within our corporate site for each of our 40 schools and 100 classes. This seamless workflow has worked really well to register around 800 participants. Integrating Stripe for payments was easy. We use templates for our automatic confirmations and manual confirmations. Adding staff and giving them a view to our rosters through the mobile app is much better than our previous manual paper system. The registration period is full of non standard issues with families. And to make up for that, we are able to edit a registrants content or add a new registrant manually. I took my time setting up our system over the course of 2 months but you will need a solid month to do it right. Along the way, the support staff has been very responsive and has made enhancements to their software in places where I found issues. I am happy with our purchase so far as I found that I was glued to the dashboard where I could view our realtime registration status through our critical registration period. Cons 1\. There is some quirkiness with the menu clicks that expand or collapse views. 2. The mobile app is new and the data flow from the back end to the mobile app is not robust yet. It needs another release to fully remove our reliance on paper rosters. 3. Some users complained about the registration process when trying to go to the webpage on their phones so I don't think the website is mobile responsive. Reason for choosing Jumbula I did a thorough comparison to 6 other products and went through demos and trials with all of them. Each had its advantages. But we chose because it offered a low monthly set cost and it had the largest set of functionality. A key aspect was the mobile attendance app that our teachers could use as we tried to leverage the central administration of our user data to our teachers and move away from paper rosters. Review Source KD Katy D. Vice President Sports Used the software for: 2+ years ### "Great bang for your buck " October 2, 2023 4.0 Support has always been good but sometimes I need answers immediately and cannot get them (online tutorials are very hard to find). We love the software because it is very affordable and does almost everything we need it to. Small downsides include the lack of being able to customize certain buttons or where they are located, sometimes there is confusion with navigating the system (new clients). Number 1 issue we have is the inability to have one season with multiple tuition options and multiple capacity options. Just needs to be a little more in depth. Pros Affordable, easy to use, generally good support team. Cons Not all features can be customized. People sometimes have difficulty with the navigation buttons when registering. Review Source Response from Jumbula October 17, 2023 Hi Katy, we're glad to have you onboard. You can find tutorials links from https://kb.jumbula.com/portal/en/kb if you need an answer immediately. Also, you can have one season created with multiple programs within it, and each one of them can have different tuition options. If you nee more help from us, do not hesitate to contact us. :) HS Heather S. Administrative Director Education Management Used the software for: Less than 6 months ### "An after school and camp provider's dream come true in the making." August 17, 2022 5.0 As a rapidly growing company, was an answer to our administrative prayers, but the ease of use wasn't everything we had hoped for. Still, I believe that with time we will learn all of the functions and sufficient workarounds. Meanwhile Jumbula is constantly updating features in an attempt to improve, so I am optimistic that we will love it one day. Pros I love having all of our processes in one place. Registration and waivers, family information, invoicing and attendance. I no longer have to switch between multiple platforms and spreadsheets. As we expanded greatly over the past year, our administrative tracking needs have too. Cons Most of what I dislike about this software is involving the user interface and user experience. I feel that could easily go from good to GREAT if this area alone was improved. The other part is the staff being trained to explain what functionality the software does have, and being intimately familiar with it. I realize that our company has unique needs, but I'm constantly running into issues with functionality that slow me down or cause me to have to create workarounds, increasing my administrative workload. I'm optimistic that with time and better staff training this will improve. Review Source Response from Jumbula September 16, 2024 Thank you for your detailed review, Heather. We’re pleased to hear that Jumbula has been helpful in consolidating your processes, and we appreciate your candid feedback on the user interface and training. We understand how important ease of use is, especially as your organization grows, and your suggestions are valuable as we work on improving these areas. If you have any specific examples of the challenges you’ve faced, we’d love to hear them to better assist you. We're committed to making Jumbula work even better for you over time. SSK S Scott K. owner Recreational Facilities and Services Used the software for: 1-2 years ### "Well designed platform with great customer support, a few areas for Usability improvement" April 22, 2022 5.0 The platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process. Pros class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration. Cons The customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive. Review Source TH Tina H. Operations Manager E-Learning Used the software for: Less than 6 months ### "Flexible and Customizable" December 16, 2020 5.0 Great! They were always prompt in answering email and phone calls. Our onboarding specialist, Ignacio, is very approachable and makes asking questions, training our staff or trouble shooting easy. The platform is easy to use, and there are lots of tutorial videos and articles to guide you through learning their system. Pros This software had the properties we needed to sell our program the way we wanted to. We have multiple registration periods a year, and we are able to sell our classes and future classes at the same time - while offering additional merchandise at the time of purchase. Cons We wanted to be able to create reports in a more customizable way than is currently available. However, the team is very open to suggestions on how they can make their product even better. We felt very heard and are sure that their ongoing enhancements will work out any issues we are currently having. Reason for choosing Jumbula We chose because we were able to set up our registrations in a very custom way. Also, the cost of Jumbula was much better - and had a monthly subscription option instead of only a per-transaction fee. Another big selling point for us was the email campaign features. We really loved that their system auto removes duplicates and that parents can unsubscribe directly from the email they receive and it gets stored in our mailing lists. Switched from [6crickets](https://www.capterra.com/p/187217/6crickets/) We wanted to be able to hide a class registration from the public - and invite only current students. They did not have that capability. 6Crickets also made it fairly clear that we did not own our customer's information, which we didn't like. And lastly we wanted to be able to sell multiple (future) blocks of classes at one purchase instead of parents having to re-register. Again, 6Crickets did not have that capability. They also were not very transparent with their Marketplace enrollment. Review Source MI Melissa I. Director Education Management Used the software for: 2+ years ### "Review on Jumbula" April 7, 2024 4.0 Pros easy to use, very use friendly. A lot of customizable options! Cons The taxes and invoices are not always consistent, causes team to have to manually do calculations (not too often but it happens, especially when using family credit) Review Source Response from Jumbula April 15, 2024 Thank you for your feedback! We're glad you find Jumbula easy to use and appreciate that you leverage its customizable options. We understand the importance of consistency with taxes and invoices and are working to improve this issue. Your input is valuable to us, and we're committed to providing a seamless experience. If you have any further questions or concerns, please reach out to our support team. Thank you for choosing Jumbula! KL Kristen L. Founder/Executive Director Education Management Used the software for: 2+ years ### "Theater School " September 25, 2023 5.0 Pros It is affordable/user friendly/ and easy to integrate on my website. Cons Limited options at times. The forms could be better looking. Reason for choosing Jumbula Price Review Source Response from Jumbula October 17, 2023 Hi Kristen, we are glad that the software is working well for you. Remember that you can always send us emails and that we offer a chat live feature from our website :) NA Nick A. Global Director of Technology Education Management Used the software for: 2+ years ### "A swiss army knife for school ancillary registrations" February 18, 2022 5.0 has been our go to fee collecting registration program for a few years now and we continue to expand on it. It is very flexible and has met nearly all our wants and needs supporting PreK-12th grade supplemental education programs. Pros 's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all. Cons Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications. Review Source JT Julie T. Office Manager Primary/Secondary Education Used the software for: 6-12 months ### "Buyer Beware!!" October 11, 2022 2.0 Overall, our experience has been horrific. We have had numerous issues with getting the product to work for us and have spent countless hours emailing and trying to get help from their customer service. We have put in many help "tickets" that have never received any response. Most recently we have been trying to cancel and can not get anyone to return our calls or emails. Pros While there were a few things that we liked about the bad definitely outweighed the good and made this product painful to use. Cons Customer Service, ease of use, lack of functionality, reporting, credit charges Review Source Response from Jumbula July 20, 2023 Hi there! We're really sorry to hear about your frustrating experience with Jumbula. We understand the importance of reliable customer service, and we apologize for any inconvenience caused. We value your feedback and want to make things right. Could you please provide us with your contact information via private message so that we can personally assist you in resolving these issues? Thank you for bringing this to our attention, and we look forward to resolving your concerns. MP Mikah P. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Review" August 31, 2023 5.0 Pros Email campaigns, user registration etc. Cons I would like to be able to run my own queries on user data. Exporting is clunky. It'd be great to have an api key and be able to fetch my own data for marketing and analytics. Api access in general would be great Review Source Response from Jumbula September 27, 2023 Hi Mikah, we are glad that you're enjoying features like email campaigns and user registrations! Also, we have an ongoing support team that always listens to our customers and offers them constant enhancements regarding our platform. If you'd like you can contact us, and we'll be happy to help! SM Sari M. Program Liaison Environmental Services Used the software for: Less than 6 months ### "Excellent program for Summer Camps" May 22, 2024 5.0 Excellent! It has made it so easy for us to run our camps Pros We found the set of to be simple, quick and very straight forward. Support was prompt and always helpful! It was easy to have it in Canadian dollars, where other program did not offer us that. Cons Setting it up took a bit time, but once we figured it out it all was good! Reason for choosing Jumbula It was the best! Using Canadian dollars for us was a must and made that happen! Review Source Response from Jumbula May 26, 2024 Thank you for your positive feedback, Sari! We're thrilled to hear that Jumbula has made managing your summer camps easier and more efficient. We're always here to help and appreciate your support. Happy to have you with us! AB Amanda B. Administrative Assistant Education Management Used the software for: 2+ years ### "Keeps Getting Better!" March 25, 2022 4.0 Pros I love that continues to grow and improve, adding new features and making the system better and easier to use. As an administrator, I like that I can copy over from a previous season to set up a new one. I appreciate the exceptional customer service as well! Cons I haven't seen a bulk editing option but would love to have that if it's not there already. People with staff roles don't like that they can't register for class themselves with the same email address. Participants don't always find the system as user friendly as we'd hope. Alternatives considered [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) Reason for choosing Jumbula Price, custom options Review Source Salil M. Co-Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "From 380 customer service interactions per summer season...to ONE." May 24, 2018 5.0 Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing! Pros has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents. Cons Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones. Review Source JL Judith L. Director Writing and Editing Used the software for: 2+ years ### "Jumbula is terrific" March 25, 2022 5.0 is terrific-- a comprehensive, easy to use registration system with an attractive user interface and logical back-end that is affordable for our small business. Their customer support is absolutely top-notch. Along with a great product, they are quick to respond to issues when they come up, and very responsive to feature requests. We've worked with other, big-name registration systems that do far less (and far less willingly) for much more money. Pros easy to set up and maintain, logical back-end, affordable, great customer and product support Cons Occasionally slow to load home-page interface for backend editing Review Source KH Karina H. President/Owner Education Management Used the software for: 1-2 years ### "I love the Jumbula team" February 11, 2020 5.0 When I first contracted with this company, I was focus on a couple of particular solutions in a cost efficient way. As things progressed, we ended up solving a lot more at no additional cost. Just it was there. I have a second business and I had no doubt to jump once more and use the same system for that other business as well. Pros I appreciated the support during the training and setting up process, but the best has been the positive feedback we’ve received from parents regarding the easiness of the registration process. When parents tell you how smooth this system () was compared to others around, that praise seriously confirms you made the right choice. Cons A few more features could be added for mailing campaigns but I know the team is already working on it. Alternatives considered [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Jumbula Price-benefit relationship, much direct and focused customer service. Review Source LJ Laura J. Development Coordinator Fund-Raising Used the software for: 1-2 years ### "Review from ESEdF" May 24, 2021 5.0 It has been great having a website just for our classes and camps at a reasonable price! Pros Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to \[SENSITIVE CONTENT HIDDEN\] - thank you for your consistent help and patience!! \[SENSITIVE CONTENT HIDDEN\] was very nice to work with during the consultation process, helping to make the set up easy! Cons The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons. Reason for choosing Jumbula Being a non-profit, raising money for public education, we needed an affordable product, and one that was easy to use. The other 3 we looked at were much more expensive because they offered a lot of extra things that we did not need or want. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) The office had used eTapestry for many years but it was a terrible solution. I really pushed to make a change so I did not have to use it for classes anymore. Review Source JC Justin C. Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Lots of promise" February 24, 2017 4.0 has a lot of promise as a registration software. It conveniently consolidates your registration, payment, and scheduling needs into one package. Using Jumbula is mostly intuitive - it should be noted that there isn't a full-on user manual, just a handful of tutorial videos, but it's usually quite simple to figure out what's going on by yourself or with help from someone experienced with the program. The flexibility this software allows is impressive, and it is easily molded to your organization's needs. It is easy to set up classes, schedules, and fees, and once you're done with a season, you can easily copy that information into an identical later season. Setting up payments with PayPal and/or Stripe adds a level of convenience for both you and your registrants. You can easily schedule installment reminders and re-send them at any time for overdue accounts. The dashboard provides a neat snapshot of some important numbers like total registrants and the revenue of your programs. Customer Service is impeccable - the staff is always fast, friendly, and helpful whatever your needs. Considering that some pieces are a work in progress - navigation can be counterintuitive, and searches don't exactly work the way you expect them to every time - the folks at Jumbula are very open and receptive to design feedback to create a better product. User feedback is important to them, so feel free to offer constructive comments on the product's design, use, or useful features. Jumbula is already quite powerful at its current price point and is set to improve greatly. Pros \-A convenient one-stop shop for all of your registration needs -Paypal and Stripe integration -Easy to use -Excellent customer service -Lots of impact for its price point Cons \-No user manual or FAQs; only a handful of tutorial videos available -Counterintuitive navigation -Search function works inconsistently -Some pieces feel like they're still in a beta phase Review Source LS Lyndsay S. Director Education Management Used the software for: 1-2 years ### "Registration Made Easy but it stops there! " August 26, 2021 3.0 I gave a fantastic review after our families used it for registration but then quickly realized the school usage side is clunky, not user friendly, and essentially useless to us. I was so hopeful that Jumbula was the answer to our registration needs, but it isn't. Pros Families using it to register was great. I have very few questions when families are registering for classes. Set-up is moderately easy. Cons Once the families have registered, using the information in the software to take attendance, make class lists, communicate with families, etc is a NIGHTMARE. The answer to most of my questions is "our app doesn't support that". There are SO MANY LIMITATIONS it makes the software unusable in our school. It's frustrating. Review Source CM Chrystal M. Program Coordinator Education Management Used the software for: Less than 6 months ### "Jumbula is the best program software for running before and after school programs" December 9, 2021 5.0 Pros \- Ease of use - Innovative - Looks modern - Cohesive (especially for tracking payments, attendance, registration, and people or staff) - Customer support is top tier Cons This is relatively new software, it appears, however, it already does more than other leading software available. That makes me excited about how the software will continue to grow. Alternatives considered [EZ School Apps](https://www.capterra.com/p/147269/EZ-School-Apps/)[My Music Staff](https://www.capterra.com/p/148451/My-Music-Staff/)[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[Sawyer](https://www.capterra.com/p/163567/Sawyer/)[CommunityPass](https://www.capterra.com/p/148379/CommunityPass/) Reason for choosing Jumbula \- ease of use - customer support - external website option - price Review Source ND Nicole D. Clubs Organizer Education Management Used the software for: 2+ years ### "Jumbula: A Great Solution for Afterschool Clubs in a Public School" September 7, 2021 5.0 has transformed our registration process by making it easier to track participants and payments. I highly recommend it! Pros is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had. Cons There is a slight learning curve to using the software, but the online support and tutorials are super helpful! Review Source MH Mary H. Executive Director Education Management Used the software for: 1-2 years ### "Closing account" February 10, 2022 4.0 Great! Customer service was exceptional and the service was very easy to use. Pros It was very easy to integrate into our website so customers could register for events. Cons I wish I could see a breakdown of participants per year. Review Source RB Rachel B. Director Education Management Used the software for: Less than 6 months ### "Meets our needs perfectly" January 5, 2021 5.0 Overall, I would highly recommend this product as simple to set up, easy to use and well priced. By far the most outstanding aspect is their customer service. Every inquiry has been answered promptly by a real person, sometimes within minutes, and gave solutions specific to our situation, not a cut and paste response. Also during set up we were able to have a live walk-through and address questions that are unique to our situation. At this (or any) price point, the level of service is wonderful. A great experience so far. Pros This is our 4th registration software in 10 years for our Acting/Performing Arts school and so far it is one of the best. It is easy to use and set up and has a lot of features for the money without offering a whole bunch of things we don't need (ex. grading, transcripts etc). While it is marketed as a product for children's activities our students are mostly adults and it was easy to adapt for that purpose. The dashboard is comprehensive and provides a great overview, classes are easy to set up and I love that there is a video option. Cons On the admin side, there are a lot of different menu/steps to go through to get information. Payment options need to be activated through customer service and there is little flexibility in the options. We wanted to set up payment categories for internal use only and this was not possible. Review Source DP Diana P. Camp Director Farming Used the software for: Less than 6 months ### "Stay Away from Jumbula!" February 4, 2021 1.0 Pros I did like that campers are able to pay their bill in instalments. Cons After spending at least 20 hours setting up this platform for our camp, having link up Stripe and pay pal in advance, what a disaster! When we went live, something on Jumbala's end was not set up properly with Stripe. Customers tried to register and got an error message. 17 hours after requesting support, Jumbala contacted me only once informing me that Stripe was not connected properly. I immediately tried to fix the issue on my end. Still no response from support, still have customers contacting me that they can not register. I am going back to ticket Tailor. Review Source Response from Jumbula December 9, 2021 Thanks for your feedback, Diana. I did want to express that the issue that you encountered was not related to Jumbula and was associated with Stripe (the payment processor). As you can see we have high ratings from all our existing clients and we have never experienced an issue related to our online payment system. I am sorry to hear that you had this experience and never got a chance to start your account with us as I trust you would have enjoyed using our platform. We would be happy to offer an extended trial period. Best Regards - Jumbula Client Success Team MR Monica R. Owner Education Management Used the software for: 6-12 months ### "It takes days to get assistance!" February 22, 2023 3.0 Customer service takes long and usually assistance will come in the middle of the night not during the day when it is critical. They will email you 2-3 days later or will not follow up. Pros \-Registration can be simple and easy at times if the system has no glitches -Reports-Rosters Cons \-Too many glitches -Will not make changes in your enrollment forms-Withdraws will not go through even if requested -Does not update correctly with forms and prorates Reason for choosing Jumbula Price Review Source Response from Jumbula July 6, 2023 Thank you for your feedback about our service. We apologize for any inconvenience you experienced, including the delays in receiving assistance and the technical glitches you encountered. Your feedback is important to us, and we are actively working on improving our response time and resolving any technical issues to provide a better experience for our customers Can you also provide me with the reference number of the service ticket so I can follow up with support team? ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.