Who Uses This Software?

Over 20,000 customers worldwide in the hospitality industry: - Table service restaurants - Quick service restaurants - Bars and nightclubs - Hotels and resorts - Cafeterias - Institutions


Average Ratings

26 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Posera
  • www.maitredpos.com
  • Founded 1999
  • Canada

About MaitreD POS

When success depends on superior service, you need flexible POS software and Back-Office solutions for managing every aspect of your restaurant business. From the store level to corporate head office, Maitre'D software gives you the control you need to increase speed, efficiency and profits. Maitre'D POS solutions can help you streamline your operations, whether you're running a bar, a hotel, a dining room, or a take-out counter.


MaitreD POS Features

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

MaitreD POS Reviews Recently Reviewed!

Horrible

Oct 11, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They make it so your stuck with a high profile car credit card oteoccesdibg company. System is not user friendly. Cost s fortune to get anything fixed in it and you will have a lot of problems with it

Cons: Can¿t switch credit card companies without paying a fortune. You¿d trapped into a high price processing company or pay a fortune to be accessible to another company.

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

Jun 27, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

Pros: It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

Cons: When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

Not the best for the price, also not the worst

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The interface is nice looking
Very user-friendly

Cons: Nice, but not nicest looking interface
Pricey compared to competitors

Overall: The interface looks nicer than some other products on the market, but can be slow at times. Although it does look nicer than others, I wouldn't say it is the nicest. It is very user friendly, which I like. I would recommend this if you are okay with the slower system. I hope newer versions will fix this issue. It is also somewhat pricey for my liking.

Convenient software

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is pretty convenient. Employees can learn how to use it very fast and the functionality are all included. Would recommend !

This is amazing!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.

Modifications

Dec 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services.

Pros: Easy to modify orders quickly, everything is available to see anytime (guest numbers, bill prices, daily sales etc.)

Cons: A bit difficult to do preliminary training, easy to "get lost" in it if you're not used to it.

POS

Nov 28, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall this wasn't my favourite POS system, although it did have all the functions I needed I thought there was just better products on the market compared to this one.

So simple!

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great. Great customer support when we've had questions.

Maitre'D POS

Oct 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I would say that Maitre'D POS is a very user friendly software. I would say that I am good at computers and learning new software, but this was extremely easy to pick up on. I was able to enter customers orders quickly.

Pros: User friendly, quick to learn

Cons: They may have it, but I did not see any reporting functions. I think adding KPI reporting would be very useful

Great product

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Easy to use, quick set up, great customer service,

Pros: Easy

Cons: None

Recommendations to other buyers: Great product must try

Review

Oct 09, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Excellent product, worked exactly as described and exceeded expectations.

Independent review by a POS consultant

Jun 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: It is a very eliable solution using premises server. Runs on MS Windows instead of requiring IOS. Hardware isn't as expensive and less costly monthly vs high licensing or hosting fees

Cons: Ours is not wireless tablets. Would like wireless tablets and card swipe at the table.

Recommendations to other buyers: Get extensive training for both front end and back end solution features

Existing POS upon implication of employment at establishment.

Apr 19, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It may have worked great in the day (1990's) but is out dated.

Cons: Our hardware and software is out dated, and needs to be revamped.

Recommendations to other buyers: Incorporate a POS system that utilizes an app based POS software, so it can be updated as need be.

Not for me

Apr 11, 2016
1/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I cant think of anything I like about Maitre D' that you can not get from any POS.

Cons: Back office program is not user friendly, hard to make changes without calling maitre D'. I also have a hard time getting a response from tech support.

Recommendations to other buyers: Keep looking, if you decide to go with Maitre D' get as much training as possible.

It is pretty good

Mar 15, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that its easy to learn and there arent a lot of glitches

Cons: The thing i like the least is probably the name.....

Recommendations to other buyers: Take your time and go through everything it has to offer.

It's time to say goodbye

Sep 02, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We purchased a hotel that used MaitreD and continued to use it until early 2014, when we decided we would switch to Aloha by NCR. We had seen issues with MaitreD but the company convinced us that those issues would be solved by upgrading to their newest release. Alas, for a variety of reasons, we did not switch, but rather, upgraded our MaitreD system to the latest version and purchased new hardware to support it. Installation was done by Fleischer Sales in Vermont, and we thought we'd be better off than before. Wrong. Service and reliability have been awful, with frequent crashes, the need to pay for every single issue from day one, and an inflexible setup that is killing our restaurant. It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of... Good riddance.

Maitre'D Review

Jan 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Maitre'D can do a lot to help a restaurant be successful: inventory, time and attendance, accounting, scheduling, and real time reporting.

Cons: They are a great company and have been around to help and support for many years.

Recommendations to other buyers: What always matters most with any POS purchase is knowing what kind of service you will receive after the initial installation.

maitre'd pos evaluation

Nov 10, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: great feature set, real time access from any touch screen

Cons: some limits on sports bar type promotioms

Overall: easy to ease, easy to program, extremely stable software

Vice President

Nov 10, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The new SQL version of Maitre'D proves that POSERA is committed to ongoing upgrades and they have committed the company to invest in the system , rather than sit back as others do use 20 year old datastructures.

Cons: All new versions have issues but the issues we had we all resolved.

Overall: Outstanding new version, easy to upgrade and it's what our chain accounts want and need.

Great Product!!!

Nov 10, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to install and to train end users. Can easily be adapted to the different needs of different customers.

Cons: Could be improuved for the Bar management and Bar control

Overall: It's a Great product and all our customers love it

Maitre'D POS

Nov 10, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great system easy to use. Less key strokes for speed of service.

Cons: able to intergrate with any processor.

Overall: Great system

MAIITRED POS

Aug 23, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to configure.
Modular design
Cost effective
Compatible with most of standard POS hardwares
Good reports

Cons: Not a centralized software.
Build on older version of database.
Screen navigation disign is poor
Inventory management screen designs are poor
Masters import from excel not available

Overall: Good software compared to other similar softwares available in market for POS.

Maitred review

Aug 23, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very user friendly, staff find easy to use, Very easy to program

Cons: Not enough new features with mobile app reporting,

Overall: I would recomend this software to anyone who owns a restaurant.

RDS of Florida

Aug 23, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Strong back office
Great second level support to re-sellers

Cons: Hard to compete due to a high price tag for the software though I understand why there is a high price tag

Front of the house functionality not as easy or feature rich as some other competitors in the market

Overall: Great product with outstanding support for resellers

Maitre'D POS Systems

Jul 20, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Solid and reliable. Lots of features. Many screen customization options for the user screens.

Cons: Can not email end of day reports automatically.

Overall: Good solid product no matter what the size and type of store.

Vendor Response

by Posera on July 20, 2011

Thank you for your response. End of day reports can be emailed automatically using outlook express

User friendly and easy to use

Jul 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great user interface easy to use.
Easy to install, great customer service .
Very stable and robust software
Very flexible can be adapted to any type of rerstaurant.
Great reporting.
PCI compliant software.

Cons: Nothing bad to say about it, Seriously!!

Overall: A great buy for any restaurantor that is looking to
get the most profits out of his business and increase
customer satisfaction with faster and more efficient service

Vendor Response

by Posera on July 20, 2011

Thank you for the great review!