# Software Issue Manager Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Software Issue Manager - reviews, pricing plans, popular comparisons to other Issue Tracking products and more. Source: https://www.capterra.com/p/141346/Software-Issue-Manager --- # Software Issue Manager Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 10, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Software Issue Manager ## What is Software Issue Manager? Software Issue Manager is a WordPress plugin that provides: \* 360 degree issue management \* Built-in and custom reporting \* Built-in system-wide and member level dashboards \* Role based content access; project director, manager, team member, and client roles \* Advanced resolution collaboration \* Ability accept issues from emails with advanced spam control \* Issue time tracking with reporting \* Issue life-cycle notifications \* Advanced issue taxonomy management with contextual coloring ## What is Software Issue Manager used for? [Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79.99 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Software Issue Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://emdplugins.com/&name=Software Issue Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Software Issue Manager 5.0 (1) VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $79.99 Per User, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (14,460) Value For Money 5.0 (1) Value For Money 4.6 (9,858) Customer Service 5.0 (1) Customer Service 4.7 (9,614) ## Software Issue Manager alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (868)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Software Issue Manager Overview ### What company size and specific industries is Software Issue Manager built for? Software Issue Manager is designed for teams, departments, companies, and organizations of any size that need a WordPress-based issue management solution. It is suitable for general business use rather than a specific industry, making it a fit for small teams through larger organizations across sectors. Features and Usability ### What are the key features of Software Issue Manager? Software Issue Manager offers issue management, assignment management, task management, and project management for tracking and organizing work. Core operational features include alerts and escalation, issue scheduling, recurring issues, and issue auditing, plus a dashboard for monitoring activity and knowledge base management for documenting issue-related information. Getting Started and Support ### What training and onboarding options does Software Issue Manager offer? Software Issue Manager provides live online training and documentation. Live online sessions support guided setup and instruction with a trainer, while documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Software Issue Manager offer? Software Issue Manager provides chat support for customer questions and issue resolution. Support details are limited in the catalog, so no further service channels or user experience patterns are described here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Issue Scheduling Schedule and assign issue completion dates and/or times Software Issue Manager 10 features System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills Assembly of graphs and charts for visualizing and tracking statistics/metrics Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Plan and coordinate all the resources, costs and time needed to execute assignments Set an issue to repeat Create, manage and track all task activities and progression Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Basic $79.99 Per User,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Estela R. Senior Software Engineer ### "Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2018 Pros I am happy with the attention and service provided by Software Issue Manager, it is one of the best companies in its field. I do not doubt it, its way of dealing with clients and the quality of the services allow it to be seen. Cons I really do not have any complaints about this company, on the contrary, their services are of a high quality, which is why I recommend it 100% without a doubt you will not regret working with Software Issue Manager, one of the best in the field of design. Recommended! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 3, 2018 Thanks for your review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.