--- title: "QuickBooks Online Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QuickBooks Online Software - reviews, pricing plans, popular comparisons to other Accounting products and more." source_url: "https://www.capterra.com/p/190778/QuickBooks-Online/" page_type: "product" language: "en" --- # QuickBooks Online Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QuickBooks Online ## What is QuickBooks Online? QuickBooks Online is the ideal solution for accounts payable professionals, providing powerful tools to streamline your payment processes. Trusted by over 7 million users worldwide, QuickBooks helps you manage & track expenses, and stay on top of your cash flow—all from one easy-to-use platform. Automate bill payments, track due dates, and manage multiple payment methods efficiently, all while staying organized. With real-time reporting, you can ensure accuracy and make data-driven decisions quickly. Enjoy the flexibility to work from anywhere and access your accounts with ease. You can also integrate QuickBooks Online with your existing systems to enhance your workflow. Best of all, try it free for 30 days and experience the benefits firsthand. ## What is QuickBooks Online used for? [Accounting](https://www.capterra.com/accounting-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Payroll](https://www.capterra.com/payroll-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 8,511 user reviews Reviews sentiment Positive 86% Neutral 8% Negative 5% Pros & cons Streamlined and intuitive workflow Comprehensive remote accessibility features High and rising subscription costs Frequent glitches and instability Starting price $38 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Accounting / 2026 - Billing and Invoicing / 2026 - Business Management / 2026 - Construction Accounting / 2026 - Expense Report / 2026 - Financial Reporting / 2026 - Accounts Payable / 2025 - Accounts Receivable / 2025 - Budgeting / 2025 - Financial Management / 2025 - Recurring Billing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QuickBooks Online?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.intuit.com&name=QuickBooks Online) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QuickBooks Online 4.3 (8,511) VS. [4.4 (3,318)](https://www.capterra.com/p/120109/Xero/reviews/) Starting Price $38 Flat Rate, Per Month Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (7,745) Ease Of Use 4.4 (20,655) Value For Money 4.2 (6,654) Value For Money 4.2 (18,012) Customer Service 4.0 (6,359) Customer Service 4.0 (17,280) ## QuickBooks Online alternatives [4.2 (2,062)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (716)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.0 (623)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) Starting price $124.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.2 (1,321)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) ## FAQs about QuickBooks Online Overview ### What problems does QuickBooks Online solve? QuickBooks Online solves scattered financial records, manual expense entry, delayed invoicing, and limited access to accounting data by centralizing bank feeds, receipt capture, mileage tracking, reporting, and invoices in the cloud. Small business owners, bookkeepers, accountants, and remote finance teams benefit most from faster reconciliation, cleaner tax prep, and real-time cash-flow visibility. Answer based on 3523 reviews Overview ### Which roles and teams benefit most from QuickBooks Online? QuickBooks Online is most used by business owners, executives, and finance teams that need clear visibility into cash flow, expenses, and profitability. Office managers and operations leaders rely on it for invoicing, bill payments, payroll coordination, and daily bookkeeping, while accountants, bookkeepers, and controllers use it to manage reconciliations, reporting, and tax-ready records. Answer based on 7718 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is QuickBooks Online built for? QuickBooks Online is used mainly by small businesses, which make up 90% of reviewers, and most often in Accounting at 11%. It serves freelancers, accountants, bookkeepers, CFOs, financial managers, contractors, retailers, professional service providers, nonprofits, and charities, with additional reviewer presence in Construction at 7% and Retail at 5%. Answer based on 8480 reviews Features and Usability ### What are the key features of QuickBooks Online? QuickBooks Online includes core accounting, invoicing, bank reconciliation, online payments, and financial reporting as its most-discussed features. Differentiators include bank feeds with transaction rules, recurring invoices, receipt and mileage tracking, and mobile access. Reviewers also highlight accountant collaboration and customizable reports for small-business bookkeeping. Answer based on 1641 reviews Pricing ### How much does it cost and what fees or limitations are included? QuickBooks Online starts at $38/month for Simple Start, with Essentials at 75, Plus at 115, and Advanced at 275; a free trial is available. Reviewers say pricing is reasonable for small businesses, but costs can rise with higher tiers, added users, add-ons, and features like Projects in paid upgrades. Answer based on 1247 reviews Integrations ### Which third-party tools and platforms does QuickBooks Online integrate with? QuickBooks Online integrates with Microsoft Excel, QuickBooks Time, PayPal, Shopify, TurboTax Business, Stripe, WooCommerce, and Gusto, covering accounting, ecommerce, payroll, and payments. It also supports over 100 integrations, with additional connections including Zapier, BILL Accounts Payable & Receivable, Avalara, and BigCommerce. Answer based on 1119 reviews Getting Started and Support ### How easy is it to onboard and train a team on QuickBooks Online? QuickBooks Online is fairly quick to onboard for small teams and beginners, with many users learning basic tasks after a few sessions. Training is available through live online sessions, webinars, videos, and documentation. Nontechnical staff often pick up daily workflows quickly, while admins and users handling setup, customizations, or advanced accounting need more time. Answer based on 729 reviews Getting Started and Support ### What customer support options does QuickBooks Online offer, and how do users rate the experience? QuickBooks Online offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. Users describe support as mixed: many report helpful agents, quick resolutions, and strong self-service resources, while others cite long waits, outdated help articles, repeated escalations, and uneven expertise on more complex issues. Answer based on 1453 reviews Security ### How does QuickBooks Online handle data security and access control? QuickBooks Online uses secure cloud storage, secure logins, two-factor or multi-factor authentication, SSO, backups, audit trails, and role-based permissions so authorized users can access data from anywhere. Some reviewers still report hack concerns, lockouts, repeated authentication prompts, and access controls that can feel insufficiently granular. Answer based on 194 reviews ## Who uses QuickBooks Online? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined and intuitive workflow 90% positive reviews out of 1413 Most reviewers indicate ease of use, highlighting intuitive navigation, helpful tutorials, and time-saving automation for daily tasks. Madeline R. Mechanical Engineer, 2 - 10 employees. "I only use it a few times a month, but when I do, it's simple and quick every time." High and rising subscription costs 55% negative reviews out of 832 Some reviewers feel pricing is steep, with frequent increases, costly add-ons, and limited features for lower-tier plans. David K. President, 11 - 50 employees. "Intuit practically has a monopoly here (especially after acquiring Xero) - and they just lay the costs onto us business owners. So prepare yourself for the monthly, quarterly, or annual email saying how they need to increase costs for whatever reason to justify it." Comprehensive remote accessibility features 96% positive reviews out of 642 Most reviewers describe remote access as essential, enabling seamless multi-device, multi-user collaboration from anywhere. Gena T. Owner, 1 employee. "What I like most about QuickBooks Online is the remote access, which allows me to work from anywhere in the world." Frequent glitches and instability 70% negative reviews out of 614 Most reviewers report recurring bugs, system crashes, and unreliable updates, making troubleshooting and error resolution time-consuming. Kayla J. Director, 11 - 50 employees. "The glitches in the system, errors with loading, and a lot of occurrences when you cannot access the site." Robust expense management tools 90% positive reviews out of 452 Most reviewers find expense tracking efficient, with real-time syncing, receipt capture, and automated categorization simplifying finances. joseph A. ceo, 2 - 10 employees. "It made it simple for me to manage my business finances and track expenses." Slow performance and lag 72% negative reviews out of 376 Most reviewers describe performance and speed as problematic, citing slow load times, lags, and dependence on stable internet. Rick K. owner, 2 - 10 employees. "Its overall slow to switch between screens and you can't have multiple screens open like you can with the desktop version." ## Features AI summary Based on 11,280 Accounting reviews Capterra data shows that buyers of accounting software rank the following features as their top priorities: - **Income & Balance Sheet** (**57%** of reviewers rated this feature as critical) - **Financial Reporting** (**52%**) - **General Ledger** (**51%**) QuickBooks Online supports all three of the features reviewers rate most important: **Income & Balance Sheet**, **Financial Reporting**, and **General Ledger**. Together, these capabilities help businesses track financial health, maintain accurate records, and review performance in detail, allowing teams to make informed decisions and manage day-to-day accounting with confidence. Income & Balance Sheet 4.5 (977) 72.26% of 977 reviewers that rated this feature as important or highly important QuickBooks Online offers easy generation of income statements and balance sheets, providing snapshots of profitability and financial health. Reviewers appreciate customizable, real-time reports, but some mention limited customization and occasional issues with data accuracy or formatting. Financial Reporting 4.4 (1,312) 65.40% of 1312 reviewers that rated this feature as important or highly important This aspect gives you instant access to customizable reports like profit and loss, balance sheets, and cash flow. Reviewers indicate reports are easy to generate and share, though some want more customization options and note occasional discrepancies with accountant-prepared reports. Expense Tracking 4.4 (1,335) 69.29% of 1335 reviewers that rated this feature as important or highly important With this capability, you can automatically sync, categorize, and track expenses in real time, including attaching receipts and integrating with banks, credit cards, Concur, and Bill.com. Reviewers appreciate the automation, detailed categorization, and time-saving integrations. Bank Reconciliation 4.4 (1,333) 65.49% of 1333 reviewers that rated this feature as important or highly important Compare and match accounting/financial records with corresponding bank statements Billing & Invoicing 4.4 (1,281) 61.51% of 1281 reviewers that rated this feature as important or highly important You get streamlined billing and invoicing with automated reminders, online payments, and integration with tools like ConnectBooster and Stripe. Reviewers appreciate the ease, speed, and customization, but some wish for more invoice template flexibility and better reminder controls. Invoice Creation 4.5 (768) 67.71% of 768 reviewers that rated this feature as important or highly important It helps you quickly create, customize, and send professional invoices, with options for branding, templates, and online payments. Users think invoice creation is intuitive and efficient, though some mention limited template customization and challenges with bulk or batch invoicing. QuickBooks Online 184 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Track 401(k) participant contributions and employer match Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Verifies and confirms the accuracy of an address Categorizes outstanding invoices based on the amount of time they have remained unpaid Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage adding fixed assets to proposed budgets Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events A record of all activities within the system, including user access, changes made, etc. Data is backed up automatically to prevent data loss Setup and send recurring or automated bills Compare and match accounting/financial records with corresponding bank statements Record employee's benefit plans and selections throughout career progression Track the list of items required to be billed/invoiced to clients You get streamlined billing and invoicing with automated reminders, online payments, and integration with tools like ConnectBooster and Stripe. Reviewers appreciate the ease, speed, and customization, but some wish for more invoice template flexibility and better reminder controls. Gateway through which end users can view past bills and pay current invoices Create budgets based on historical data and future projections Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Organize and group data or items based on various criteria A financial statement that lists a company's accounts and details the account type and balance Print paychecks issued to confirm payment of wages or salary Receive and deposit or issue and record check payments Issue payments to third parties via checks Manage contact details and communication with clients Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting Centralized database of stakeholders and their contact information such as names, address, phone number etc. Business model where clients pay their lawyer a fee only if the case is won/settled successfully Streamlines the entire accounting process, from ledger entries and expense tracking to accounts payable, financial reporting and more. Forecast the cost and resources required to complete a project Manage budgets, track and optimize spending and align capacity to workload demand Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Reports that show customers their invoices, payments, and balance on the account Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Invoices that can be tailored according to company's branding, payment terms and personalized information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Graphical representation of data Digitally deposit correct payroll amounts into individual employee's bank accounts Track products that are for sale at a reduced price or part of coupon promotions Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Track/record financial donations made by members, along with the issuance of tax receipts/documents Track and view detailed financial donation history made by contacts and members Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Process of automatically notifying clients when payments fail to ensure invoices are paid Receive an automatic notification when the exact same payment is about to be initiated for the second time Transfer money electronically between two bank accounts Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Estimate expected cost based on various factors before a project begins Identify and track situations that legally reduce financial liability Attaching relevant receipts or supporting documents to submit expenses for reimbursement Plan, pay and track business related expenses. With this capability, you can automatically sync, categorize, and track expenses in real time, including attaching receipts and integrating with banks, credit cards, Concur, and Bill.com. Reviewers appreciate the automation, detailed categorization, and time-saving integrations. Manage information and/or provide updates regarding student financial aid Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization This aspect gives you instant access to customizable reports like profit and loss, balance sheets, and cash flow. Reviewers indicate reports are easy to generate and share, though some want more customization options and note occasional discrepancies with accountant-prepared reports. Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Primarily serving architecture, engineering, and construction industry professionals Software designed for higher education organizations Intended for medical use such as diagnosis, treatment, and consultation Software specialized for non-profit organizations For realtors, real estate investors, property managers, and other real estate professionals. Primarily serving churches and religious organizations Designed for small businesses Designed to be used by trucking businesses Form predictions based on past and present data/trends Identify and prevent suspicious activity Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) Manage allocation and performance of financial assets Centralized accounting record which tracks all financial transactions Monitor application statuses, proposals and award funds Business model that charges based on the amount of time spent on an hourly basis QuickBooks Online offers easy generation of income statements and balance sheets, providing snapshots of profitability and financial health. Reviewers appreciate customizable, real-time reports, but some mention limited customization and occasional issues with data accuracy or formatting. Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items It helps you quickly create, customize, and send professional invoices, with options for branding, templates, and online payments. Users think invoice creation is intuitive and efficient, though some mention limited template customization and challenges with bulk or batch invoicing. Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Calculate total itemized costs, including initial costs and any changes Track and visualize the status of an ongoing job and the time spent on tasks or projects Software designed for kindergarten through 12th grade schools Log miles driven for tax deduction or reimbursement purposes Access software remotely via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Scan and upload receipts to a central database using a mobile device Manage the accounting and financial aspects of multiple locations or companies in a single location Pay employees in multiple countries using correct currencies and correct tax deduction amounts Manage and handle various international currencies Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Pay employees in multiple states with correct tax deduction amounts in each Ability to manage transactions online with a mobile device or computer. Create, send, and view electronic invoices Accept and process online payment transactions Manage and track customer orders for goods, investments, or any other purchases Flag a transaction when a customer pays more than they owe and either refund the overpayment or save the overpayment as a credit Allow customers to make a partial payment on an invoice and track remaining debt Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Reconcile payments with corresponding invoices or orders for accounting purposes Track sent and received payments, invoices, and bills. Manage employee salary processes, data, taxes, and records administration efficiently Delegate payroll processing to third party vendors View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Accept and process customer payments for products or services using hardware and software A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Document and report the progress of ongoing projects Manage and track financials on a project-to-project basis Business model that bills clients an amount based on the project/task/job performed Plan and coordinate all the resources, costs and time needed to execute assignments Estimate or forecast of a future scenario based on the study of present trends Create, send, and track purchase orders and their statuses Aligns purchase orders with incoming invoices and receiving reports Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database A list of customers and their payments due updated on a monthly basis Generate recurring invoices Automatic and regular transactions made through a secure online platform at predetermined intervals (monthly, quarterly, etc.) Automated process of charging customers at regular intervals for repeated access or use of a product or service Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Allow users to create their own reports and financial statements Track the amount of money spent on a certain product or with a certain supplier Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Declaration of income made to tax authorities Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track movement of transactions across accounts Manage bookkeeping for client trust accounts Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Goods and services tax Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages Get Advice We can help you find the software with the features you need. Features 4.3 (7,540) 4.3 Based on 7,540 reviews ## Pricing Value for money 4.2 (6654) Free Trial [View pricing plan details](https://www.capterra.com/p/190778/QuickBooks-Online/pricing/) Simple Start $38.00 Flat Rate,Per Month It includes: - Bookkeeping automation - Invoice and payments - Tax deductions - General reports - Receipt capture - Mileage tracking - Cash flow - Sales and sales tax - Estimates - Contractors - Bill management Essentials $75.00 Flat Rate,Per Month It includes: - Connect 3 sales channels - Multiple currencies - Enter time - Enhanced reports Plus $115.00 Flat Rate,Per Month It includes: - Connect all sales channels - Inventory - Project profitability - Financial planning - Comprehensive reports Advanced $275.00 Flat Rate,Per Month It includes: - Auto-track fixed assets - Data sync with Excel - Employee expenses - Batch invoices and expenses - Custom access controls - Workflow automation - Data restoration - 24/7 support & training - Revenue recognition - Powerful reports Value for money 4.2 (6,654) 4.2 Based on 6,654 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6359) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6,359) 4.0 Based on 6,359 reviews ## User reviews Overall rating 4.3 Based on 8,511 reviews Filter by rating 5(4823) 4(2491) 3(731) 2(197) 1(269) Mentioned topic Sorted by most recent EC Esmeralda C. Office Manager Non-Profit Organization Management ### "Does the job" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 20, 2026 Not excellent, but it has served its purpose in the time being. Definitely have to consider the pros and cons before committing depending on your companies needs. Pros It is easy to use and quite intuitive. Customer support has been very satisfactory. Financial reporting has been substantial and useful. Cons The cost is higher for advanced features,plus the options for backups are limited. Though intuitive, the dashboards are not that easy to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Camille C. Owner Health, Wellness and Fitness ### "Difficulties with Customer Service" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 19, 2026 I never used the invoice function as I use other software for that but felt that the value for money wasn't there when there were bugs as it was very difficult to get in touch with anyone. Pros I liked the ease of use for categorizing transaction, I felt like it was helpful at auto-categorizing as well and was easy to set up rules. Cons I had a really hard time with customer service. I got locked out of my account and had a really hard time getting back in. Once I had gotten back in, all of my accounts had been disconnected. It was impossible getting set up again so I left QuikBooks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OH Oscar H. Office manager Mining & Metals ### "QuickBooks review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 19, 2026 Overall, QuickBooks Online is reliable and efficient. It simplifies accounting and saves time managing business finances. Pros Easy to use and convenient for invoicing, tracking expenses, payments, and financial reports from anywhere. Cons Subscription costs can be high, and some advanced features and reports have a learning curve. Difficult to find widgets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MU Mariano U. Managing Partner Investment Management ### "Great product and budget friendly. Everything in one hand!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 Ideally suited for daily use and transaction management. Our business is growing very rapidly and QuickBooks Online has enabled us to manage this growth and scale accordingly. Pros Offers rich overall feature set, and although it can be difficult to use, the recently released update makes it somewhat easier to navigate. I appreciate the support QuickBooks Online provides. Time entry is straightforward. However, attempting to run more complex reports and analyses is challenging. Cons Sometimes it's very slow. It seems this was a problem with the implementation. The user interface looks outdated but it does what it needs to. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Performance speed was my biggest turn off, but we don't worry no more, QuickBooks Online is the real deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jackson F. Sales representative Electrical/Electronic Manufacturing ### "Quickbooks is easy and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 Pros Easy to use and all of my employees really liked it. I was responsible for payroll for my company, so this came in handy. Cons I can't say there was anything I didn't like about it. I have nothing but a positive review about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Erica R. Accounting Asst PM Construction ### "User-Friendly Cloud Accounting with Rising Subscription Costs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 17, 2026 QuickBooks Online is very dependable and user-friendly for standard daily bookkeeping, invoicing, and remote access. While the core workflow is smooth, the frequent price increases and tiered paywalls for advanced project tracking and reporting make it feel less cost-effective over time. Pros The cloud-based accessibility and intuitive user interface remain its strongest points. It is easy to navigate daily accounting tasks, send invoices on the go, and collaborate with team members and accountants in real time without being tied to a single desktop." Cons Frequent price increases and strict feature tiering make it expensive over time. Essential tools like inventory tracking, deeper job costing, and custom user permissions are locked behind the highest-tier plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kristen D. None Real Estate ### "Outdated Software Renewal" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 14, 2026 I am beyond frustrated with QuickBooks' rigid and illogical customer service policies. My account was suspended due to an expired credit card. When I tried to log in to update my billing and proactively downgrade my subscription from their expensive tier to a $410/year plan, the system locked me out and refused to let me change plans without first clearing the balance of the old, higher rate. I spoke with three separate levels of customer service supervisors, and they all told me the exact same unacceptable policy: the only way to reactivate my account was to pay the full $1,242 renewal, and then wait around for a refund of the difference. Essentially, they are holding small business accounts hostage, forcing customers to float them over $800 in unwanted funds just to fix a payment method and change a plan. Forcing a customer to pay for a tier they explicitly stated they do not want, under the promise of a future refund, is terrible business practice and a complete lack of customer support flexibility. Fix your software loops and empower your supervisors to solve basic account adjustments. Pros Terrible software setup, auto-renewal issues, holding small business accounts hostage, and a lack of customer service to resolve the problem. Cons Holding Small business accounts hostage: Terrible software setup, auto-renewal issues, and holding small business accounts hostage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Good choice Construction ### "Good Option" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 August 13, 2026 So/so. For what is offered it is a great choice, ultimately we moved away from it because our company grew Pros Great value for what is offered, support is available if needed. No contract is required, you can go month to month if needed but cheaper options for longer terms Cons Fails and/or crashes often! The setup is quite a bit different than the desktop version so there is definitely a learning curve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Melissa L. Business Manager Environmental Services ### "Like having an accountant on staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 12, 2026 Overall experience with QuickBooks Online is very positive. I have been using it for nearly a decade and recommend it highly. Pros Key benefits include: easy to use and very intuitive; links bank and credit card accounts; keeps payroll and invoicing in one place; tracks receipts and reconciles accounts; allows direct access for my accountant. The software is easy to use and very intuitive. It is so convenient to have everything in one place, including payroll, invoicing, receipt tracking and account reconciliation. It is also convenient to have our accountant access our QuickBooks account directly to complete our taxes. Cons It can be difficult to find help topics and assistance with some more complex accounting issues like processing returned payments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Shirley R. Owner Graphic Design ### "QB has many good qualities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 12, 2026 I use this daily for invoicing customers. I also use it for up to date information on my customers and products sold. Pros It’s easy to use. There are plenty of reports you can run. Invoicing is made easy. I like that it works with other products. Cons If you have an issue marrying two systems together customer service is not very helpful. Everyone blames the other system. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Needed something more complex but still easy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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