# Page 3 | Nintex Process Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Nintex Process Platform the right Forms Automation solution for you? Explore 290 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141379/Nintex/reviews

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Nintex Process Platform

4.4 (290)

[View alternatives](https://www.capterra.com/p/141379/Nintex/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Nintex Process Platform

## Showing most helpful reviews

Showing 51-75 of 290 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Senior Accountant  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Mapping your companies process workflow"

November 26, 2018

4.0

Pretty good so far.

Pros

The good thing about Promapp is that you can ditch your Vizio or Excel or other tools that you've been using for process mapping. Promapp is interactive and allows multiple people to give input into your process workflow. It allows for commenting and suggestions from people that do not have Promapp accounts and this is crucial because programs that need people to log in are logistical nightmares when you try to share things with others. I would bet that if you are the administrator of a program and you send someone something that requires a login, 9 times out of 10 they will ignore it since it requires the extra step. That's why most successful programs and software don't require login access when simply sharing something. With Promapp, once you share it, they are able to send comments and suggestions and it'll appear right into your inbox about which workflow. With the ability to lay out the entire process, end users can then see and tell if something is required or not. Then with this valuable information, you can start to eliminate mundane steps and save everyone's time and effort and therefore reduce backlog which is essential to how a company runs.

Cons

It is obviously not as broadly know as a Microsoft product in Vizio so it may catch people off guard when something is sent to them by Promapp. But I believe it just takes a little bit more time and effort to get the news out and people will respond.

Review Source

Dr Feras A.  
Managing Director  
Management Consulting  
Used the software for: 6-12 months

### "To Promapp or not to Promapp"

October 13, 2016

5.0

We got Promapp for a 14,000 employee organisation that operates in the early education industry. This organisation did not have any business processes in place, documents stored in various places, experienced a high rate of staff turn-over and with it knowledge retention was a challenge. For this organisation to maintain its operations, it needed a simple, intuitive solution that would help in bringing policy, procedures, processes, glossary, roles and responsibilities and systems list together and make it accessible at the fingertips of all of its employees across Australia.

Pros

Simplicity, ease of use, usefulness, cloud-based, friendly staff, connecting processes and documents, security groups and elements connectedness.

Cons

Pricing, support, understanding of staff of BPM to provide better guidance and fit for purpose advice.

Review Source

ML

Megan L.  
Programmer/System Operator  
Banking  
Used the software for: 2+ years

### "Foxtrot is an integral part of our daily operations and core maintenance."

August 8, 2017

5.0

Pros

I love that I have the ability to completely automate my foxtrot scripts (schedule a batch file to launch foxtrot, foxtrot unlocks the workstation, performs the task, and re-locks the workstation). Mundane tasks that need to occur on a daily basis but are tedious to our employees are written as foxtrot scripts and scheduled to run in the middle of the night. Also, the wide variety of actions on hand when writing scripts often allows for several ways to accomplish any given task, and the act of writing a foxtrot script is intuitive to users with and without a programming background. We have used foxtrot to solve tiny, one-time issues as well as to aid in much larger, long-term applications. Foxtrot has become an integral part of our daily operations and core maintenance.

Cons

I currently do not have any complaints about this product. Advancements are always being made and technical support is always friendly, professional, and knowledgeable.

Review Source

VR

Verified Reviewer  
Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Great bundle of features for Process Management & Process Automation"

May 30, 2019

5.0

Pros

This tool is so easy to use and provide Flexible drag & drop designer option to develop Advanced workflows, forms, & state machines .It is seamless to Integrated across different systems . Works well with SharePoint on premise and SP Online . Love using it.

Cons

Licencing cost is bit expensive which some time creates hurdle for customer who is having budget constraints.

Review Source

AP

Asma P.  
Business analyst  
Education Management  
Used the software for: 2+ years

### "Promapp review"

July 6, 2020

5.0

Promapp has made it easy to see transparency between departments at Aut when the mapped processes were made public. Any department can use the links and easy exchange the processes.

Pros

One place to store the process. Less paper work. One software does mapping and documenting.

Cons

As a trainer I found it hard to train the customers who have used Visio for long time and are vision oriented. They found it hard when one of the end of decision point had to end. Promapp can only map processes with less steps.

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reason for choosing Nintex Process Platform

Ease of use Non published processes can be used Easily for reference

Review Source

GT

Gary T.  
Continuous Improvement Specialist  
Government Administration  
Used the software for: 2+ years

### "Review of Promapp"

June 30, 2020

4.0

Only used Promapp so the overall experience for that is very good. We are documenting process to ensure staff (and the organisation) know what they are or should be doing, to training new people, to capture institutional knowledge, and of course push accountability for process and Risks into the right business area and to the right people

Pros

Ease of use, presentation of content (except Risk Module), the methodology for content

Cons

Administration tasks for updating Roles, Users, etc needs to have more bulk load and update functionality. The Risk module is causing a bad name within our organisation for Promapp in general. It needs work and our person who manages that module is already in discussion with our Customer Success Manager

Reason for choosing Nintex Process Platform

Refer to the "Pros" question previous, and include cost.

Review Source

DZ

David Z.  
Manager, Software Architecture  
Pharmaceuticals  
Used the software for: 2+ years

### "Good value for money"

April 29, 2019

4.0

I have used K2 blackpearl and K2 five for 5 years on medium to great projects. It is one of the best values for money in the BPM market. It still has a margin for improvement in customization and deployment tasks. Its support team is simply awesome.

Pros

Easy to learn and use. You can develop professional-grade workflow-based applications in days. Really extensible using its service brokers.

Cons

Not so easy to master, it is easy to do a lot of things but is also easy to do it terribly wrong impacting the overall performance. Smartforms are not the most beautiful user interface except you want to invest a lot of time, although is really fast to add functionality to a solution is hard to customize it. It does not support some great staff like multilanguage out of the box.

Review Source

Ravi G.  
Sr. Project Lead  
Oil & Energy  
Used the software for: 2+ years

### "Nintex Forms & Workflow Engine"

January 13, 2019

4.0

Both Nintex Form & Workflow design and development is very user friendly including the deployment too...

Pros

Creating complex custom forms using Nintex is very easy and user friendly...a Layman can also build the form easily...

Cons

Many time the workflow didnt trigger immediately and it will take few minutes and says it is in queue...

Review Source

Benjamin S.  
Sr. SharePoint Consultant  
  
Used the software for: 2+ years

### "Best Business Process Automation Tool"

June 8, 2018

5.0

Pros

Nintex is so easy to understand and pick up. Anyone form a BA to a dev can pick this up and build workflows, forms and even mobile apps without writing code.

Cons

Each product is different. You have thing on prem, that are not in O365 and things in the cloud that are not on-prem.

Review Source

WH

Wayne H.  
Manager Major Systems  
Utilities  
Used the software for: 1-2 years

### "Business.........finally catching up with evolution!!"

January 29, 2017

5.0

Promappian Explosion' is enabling the business world to finally catch up with human evolution by providing a 'visual representation of what we do'....suddenly the language barriers between an executive vision full of concepts and mission statements and the grass roots processes to deliver upon expectations have a common visual and intuitive system that transcends the hierarchy of a company organogram by tapping into the human DNA and the way we interpret the world. The 'Promappian Explosion' has also given rise to what I call the 'Cultural Evolution'....regardless of your position you are able to identify where you fit and how you contribute the business, the realisation that you are not an isolated cog in a large machine but an integral part and contributing factor to a business' success meets another evolutionary desire, that of belonging and being valued within the pack, I and you are replaced by we and us...in the main we interpret our world through visual means but we express our thoughts and beliefs through our language and there is noticeable positive shift in the vernacular used across the business...about the business. ProMapp is being embedded in the DNA of our business, an intuitive tool that speaks a universal language providing everyone opportunities to contribute in describing how we do what we do and to then allow positive critical analysis and continued improvement whilst creating an audit trail and improving the culture of the business is pretty difficult to argue against.......evolution at work.

Pros

Simple, intuitive tool that connects the dots of how we do business.

Cons

Closed protocol ca sometimes hinder business tailoring...but understandable.

Review Source

MD

Michael D.  
Head of Apps Dev  
Financial Services  
Used the software for: 1-2 years

### "K2 Online - Getting Better"

April 29, 2019

4.0

Overall, the K2 deployment hasn't been too bad. From a business PoV - K2 has highlighted the many advantages and challenges in automating their processes. From a technical PoV there have likewise been great advantages in being able to deploy another cloud based solution without the hassle that server based solutions have traditionally caused. And inevitably there have been the usual dramas caused by cloud based solutions.

Pros

\- Considerable investment is starting to materialise with this product becoming more functional and effective. - Unlike Black Pearl - we don't need our own hardware to run this solution - There are quite a few forums and events run by K2 to spread knowledge and techniques

Cons

\- The K2 support desk people don't seem to be as up-to-speed as you'd expect/hope. - As with all cloud solutions, the deployments and patches are a concern as they have impacted existing solutions.

Review Source

CB

Caroline B.  
Technical Project Manager III  
Government Administration  
Used the software for: 2+ years

### "Nintex for SharePoint"

December 2, 2019

4.0

Nintex is the foundation of our workflow structure across a large organization. We could not achieve our SharePoint design requirements without Nintex.

Pros

Much more flexible and customizable workflow solution for SharePoint. Much better form generator and much better customization for forms.

Cons

Limitations on form activity. Documentation of form customization is weak. Some features do not work as anticipated.

Reason for choosing Nintex Process Platform

Much more flexible and customizable workflow solution for SharePoint. Much better form generator and much better customization for forms.

Review Source

Adam J.  
Learning and Development Officer  
Government Administration  
Used the software for: 2+ years

### "Processes your processes"

March 26, 2019

4.0

It makes it easier for us to hold staff accountable when they don't follow a procedure properly, or say they didn't know how to do something in the first place. It also helps with handovers, as outgoing staff don't have to write novels on how to do their job, they can just mention 'we have a Promapp for that'.

Pros

I use it to log and version control processes. Anything from recruitment, to performance management, to procurement, to policy enforcement. We store all of the processes in Promapp so that anyone in the organisation can look up a 'how to' on just about anything.

Cons

The software does exactly what we need it to, store process maps :-)

Review Source

BL

Brian L.  
General Manager  
Printing  
Used the software for: 2+ years

### "Promapp keeps us informed"

November 26, 2019

5.0

We use Promapp for Training, Credit Requests, Root Cause Analysis and Opportunity for Improvement - one place for all so very satisfied with the product

Pros

Managing a business requires you to be on top of current issues and Promapp helps us do this

Cons

Repetitive redirection away from my current activity and having to click things twice to activate. This is very frustrating when I do not have time as a luxury...

Reason for choosing Nintex Process Platform

Functionality

Switched from

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

Too complicated to use

Review Source

MW

Mike W.  
Application Solution Architect  
Banking  
Used the software for: 2+ years

### "Foxtrot makes routine tasks that cannot be automated with straight coding a breeze!"

August 8, 2017

5.0

We have automated routine, redundant tasks - not to eliminate headcount, but to free up existing employees to do more interesting and beneficial things for the company.

Pros

The flexibility of the actions Foxtrot can make against disparate systems is amazing. It does take some thought and trial/error to get things working just right, but in the end you can make Foxtrot almost as smart as a person sitting in front of the machine. The more routine the task, the better, but complex interactions are also possible.

Cons

The biggest drawback is that Foxtrot still doesn't work against browsers other than Internet Explorer. And browser interactions against sites that use some frameworks on top of html are troublesome to impossible. This does limit some of the potential for automation, but it's more of an exception in most cases.

Review Source

MW

Minnie W.  
Quality Engineer  
Chemicals  
Used the software for: 2+ years

### "Wonderful... and then it Breaks"

November 21, 2019

4.0

My overall experience with Nintex workflows has been a positive one. Even though I am experiencing the "failed to run" errors currently, all of my other workflows run and continue to operate smoothly. I continue to suggest incorporating Nintex workflows into our processes.

Pros

The Nintex workflows are amazingly intuitive. As long as you have a firm understanding of what you want to happen, the Nintex workflow can make it happen. The functionality is amazing.

Cons

The workflow breaks. Randomly. Failed to run, failed to start errors when there seems to be nothing wrong. I only see this issue in my most complicated workflow. All others run business as usually.

Review Source

VR

Verified Reviewer  
Software Developer  
Information Technology and Services  
Used the software for: 2+ years

### "The Powerful Nintex"

December 3, 2019

4.0

Pros

Nintex has a wide range to tools such as Forms, Workflow and Nintex Live. I have mainly used Forms and Workflow within our SharePoint environment and it gives the user power to developer complex processes easily using the Workflow part of it. Forms then allows the user to create modern, sleek, dynamic forms to give a professional look and feel to the generic SharePoint form.

Cons

My only Con was certain limitations with certain functionality but that was due to our environment version but we are due to upgrade so those cons should be removed.

Review Source

KH

Karim H.  
IT-Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Powerfull but slow and with a lot of bugs"

November 25, 2019

3.0

I was a huge fan of Nintex for the on premise SharePoint. But since my customers are moving more and more to Office 365 I'm becomming more reluctant because of the performance issues

Pros

Its possible to solve a lot of issues using Nintex without the need to code

Cons

The performance is very slow. Especially when using Nintex Forms for SharePoint online. We have a huge issue with user acceptancy because of this. Loading a form can take over 30 seconds. In addition there are a lot of frustrating issues in the designer: its not possible to modify or even to check the settings on references. You need always to start all over, if you want to change something. Sometimes configured actions brake without any reason.

Alternatives considered

[PowerApps](https://www.capterra.com/p/128524/PowerApps/)

Reason for choosing Nintex Process Platform

Because it was in the company before Powerapps and flows

Review Source

PW

Peter W.  
Manager of Strategy & District Development  
  
Used the software for: 2+ years

### "Well presented and set out software that can be used intuitively"

February 11, 2018

5.0

Pros

It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

Cons

It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

Review Source

VR

Verified Reviewer  
Design and Development Director  
Financial Services  
Used the software for: 2+ years

### "Great Workflow Platform"

March 11, 2019

5.0

We have been K2 customers for almost 10 years now, and have been very pleased with the product. Moving to the Cloud offering has been an ideal transition for us.

Pros

The speed at which we can get workflows from design and testing in to production. The system is easy to use, and the feature set covers just about everything we are trying to accomplish. The support team is great, and always very helpful.

Cons

Debugging workflows and SmartForms could use more descriptive, or even custom, error messages. Citizen developers are often overwhelmed by the more technical aspects of that process.

Review Source

LJ

Lee J.  
Senior Director, Tax  
Entertainment  
Used the software for: 6-12 months

### "K2 Cloud"

April 30, 2019

5.0

Our department has used K2 to transform from a manual tracking system to an efficient automated workflow tracking system. This has improved the efficiency of work processes including assignment, completion and review of tasks with reports that can provide metrics and statuses of the numerous work processes.

Pros

Easy to build workflows. Very flexible and customizable forms. Large library of tools available to build out any process. Easy to make modifications. Great reporting functions.

Cons

Set up of new K2 Cloud environment requires IT Department to whitelist IPs and Azure Admin to grant consent. The process to do this is not very clear and can be difficult to get your company's internal departments to complete the required changes. The documentation provided is detailed and long which is needed but wish there was a quick start guide of 1-2-3 so company IT and Azure Admins can get it up and running easy and quick.

Review Source

VR

Verified Reviewer  
Analysis Programmer  
Retail  
Used the software for: 2+ years

### "Cons over pros, bad support ever I got"

June 5, 2019

1.0

I realize Nintex help reduce my normal process workload. But at the same time, it create a lot of other issues that I need to figure out how to support Nintex application at operation, application and security level.

Pros

Fancy feature and function for simple workflow.

Cons

This are problem I always facing using Nintex O365. - Document uploaded by Nintex Form missing. - No friendly support some of the O365 security feature eg: MFA etc. (https://community.nintex.com/t5/Technical-Issues/Office-365-Actions-Fail-With-Error-The-Username-Is-Invalid-Or/ta-p/86256) - Unsupportive support team.

Review Source

VR

Verified Reviewer  
Engineering Supervisor  
Automotive  
Used the software for: 2+ years

### "Simple Workflow Management and Process Automation Platform"

July 17, 2020

4.0

It allows you to create workflows and automate processes. Its integration with MS sharepoint is great. You need to consider main product which you are going to use as basis.My experience was based on MS sharepoint.

Pros

I used NINTEX integrated to MS Sharepoint and It allows us to automate some business processes very easy. Its integration with MS Sharepoint is great.

Cons

Workflow creating is not easy. You need to plan very firm at upfront. Also, its flexibility to modification and customization afterwards not easy.

Review Source

Megan O.  
Content Manager  
Consumer Goods  
Used the software for: 2+ years

### "Great for complex workflows "

July 18, 2019

3.0

Pros

Complicated workflow with multiple data points made easy

Cons

Can be a little chunky and difficult to use.

Review Source

EF

Eric F.  
Chief Process Officer  
Defense & Space  
Used the software for: 1-2 years

### "Great Process Mapping Software"

January 25, 2017

5.0

Promapp is a very user friendly piece of software, and it is excellent at what it does. We have used it in our business to map out all of our processes, and it is easy to use and easy to read and follow the processes after they are entered. A few of the key features of Promapp are the ability to visually see the process on a "map", and see the responsibilities of each functional area on a given process. The ability to use some value stream mapping functions is great as well. It also has the ability to link a process within a process. This allows you to build out separate, smaller processes that may be used in multiple different larger processes, and limits the amount of edits necessary if there are changes to the smaller process. The review and publishing functionality is great as well. The Promapp support is great. They have always been very responsive to our requests. The only reason I give it 4 starts instead of 5 for features and functionality is that there are a few features that we would find very useful that it can't do yet. Such as the ability to turn a process into some type of checklist so we can better track and ensure that people are following the process. There are many very useful features, and Promapp is very good at executing the features that it does have.

Pros

Process mapping functionality and user friendliness

Cons

There are some limitations with the software that make it difficult to track and see whether processes are being followed or not.

Review Source

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